Giant Food Stores Corporate office Headquarters

My name is Theodore Golec. I’ve worked at the Giant here in Scranton Pa for many yrs on and off. I had to quit earlier this year because of a family matter, and I recently tried to get my job back in the deli but I was told the only thing they have is produce or over night and I prefer working deli it’s what I know. This only confirms what I always said, Giant doesn’t care about family. The managers only care about having a body there to do the job.

I live less than a mile from the Whitemarsh/Nottingham store in Baltimore County, MD. The seafood counter was deplorable. As l entered the store, l could smell spoiled seafood. This was not the first time. The floor around the counter was wet and dirty with signs to be careful. The person waiting on customers was not well trained. Instead of waiting on customers after he placed items in the steamer, he chose to watch the timer vs waiting on the next customer. My bill was $56. It would have been $100 if the seafood counter was cleaner and with a person who understood customer service. I made my complaint to the store manager (African American male). He gave no response as l stated my complaint. He just gave me a blank stare. This store competes with Aldi, Lidl, Weis, Food Lion, Safeway, Moms and Walmart/Target. Too many other choices for poor service, unsanitary conditions and smelly seafood.

Hello, my local Giant grocery is on Arliss St, Silver Spring, Maryland. It is sizable, but can be improved. It shares a building with a vacant bank. If Giant Food Stores Inc. could expand into that part of the property, then customers would have modern lavatories and an expanded bakery and deli section. This would be a good investment.

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I am contacting you to complain about the Giant food store in Logan Square, New Hope Pa. I called your corporate office last week, who then had Angela from the Logan Square office contact me. The problem is still not fixed. I visited your store today & it was as aggravating as last week. TURN OFF THE WEIGH MACHINES AT YOUR AUTOMATIC CHECK OUT!!!! I again had to call someone to fix my check out approximately 10-15 times!!!! I spend 150-$200 a week and you are about to lose a customer. Everyone behind me in line complained as well & apparently your managers have no power.

I need to speak to someone in HR about my accrued time as apparently I “resigned” without my knowledge because I was told that I couldn’t work until the “investigation” was over ..I want my 97.5 accrued hours..it’s against the law to keep it. 14 years..I need my earnings

Your store in king of Prussia Pa#6512 has gone way down hill. You can smell the meat department as soon as you walk in the door their money order machine has been broken for a few months now. The deli lunch meat tastes funny. What the hell happened?it used to be such a great store

Giant in Roslyn Pa. Has flies all over the deli area. Told customer service on 2 separate occasions.

Giant on Grant Ave. Phila. Pa.
Had no available carts, inside or in parking lot. I left.

Giant on Huntington Pike is just dirty.

I’ve been using giant and pharmacy for 30 years and they make 20thousand a month from me. Lately they keep my medication and staff very nasty and smart ass comments. They made me stand for hour on foot I just had bone replacement in just to say they don’t have it. Being rude and nasty at same times

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I am a very disgusted employee. I know I am not the fastest or the youngest, but I do know that I work hard and give my all. I don’t take breaks and I try to pick up extra hours even though I am ignored. Every time I volunteer to do something, whether it be extra shifts or “volunteering” , I am turned down. I am thinking I am being discriminated against. Just not fair!!

I wish all of you grocers had to shop your stores with a specific dietary issue. For example, let’s say you cannot ingest lactose. You go to the frozen department and after looking through 2 dozen cartons of Breyers regular ice cream you nearly give up thinking there is no lactose ice cream. Oh but then you happen to glance way at the top almost out of reach the two cartons of Breyers lactose free vanilla sitting up there like an embarrassing outcast crom all those regular cartons full of lactose. Hmmm, so you only offer one Breyers lactose free carton against those couple dozen regular flavors, so darn tempting!!! But no, you only get one Breyers to choose. Tough luck. But then oh there’s Lactaid lactose free ice creams. Hmm, looks like out of 5 or more flavors you can choose from 2, vanilla (again) and chocolate (admittedly very good). Oh but there’s three more but darn they have wheat in them, i. e. cookies or some other wheat treat added
Darn, but I can’t eat anything with gluten. Forgot about gluten. Darn. So I leave and decide to look online what’s available in other stores even miles away. Hey we love ice cream too even if we feel like lepers because you make us see all those wonderful flavors or expect my kid to duel over that huge, and I mean huge selection of ice creams he can’t enjoy. So we look for non-dairy options. Oops, can’t afford $6 bucks for a pint of same old nondairy vanilla. A lot of yummy flavors but darn those have wheat treats like brownies or pretzels, etc otherwise wow you’d be selling a lot more pints if you carried more that were good for celiacs, lactose AND non-dairy people. But no none of you take suggestions or special orders. You can’t lift a finger to be more inclusive of people who aren’t in perfect health or want to be. There’s a wonderful Lactaid flavor called Peanut Nutter Chip but do you carry that? No! Well except one Giant in Maryland. But nor Pennsylvania! So we go to Maryland to shop. Did you know there’s a wonderful non-dairy Breyers out there selling like mad called Vanilla Peanut Butter Swirl? I have to drive 30 miles to. Wegmans for that even though I have practically begged the Giant and weis in Hanover Pa to carry it. All I get is a stupid look as though I’m rocking some extremely fragile boat about to sink and a sour “no we can’t order that” Well as long as I have to drive 30 miles to give my kids more choices I will certainly do ally shopping there instead of in Hanover, Pa! I just wish you had to see all those wonderful Breyers regular flavors but can only choose one. Do you do that to your kids??

Let me start this by explaining I am a senior citizen living on social security with heart issues. I have to maintain a healthy diet. I shop at my local Berryville va Martin’s Store #6558. My issue is with items clearly marked down for bonus buys, ringing up at the original full value price at the register. And then not being compensated because the manager is not available. Yesterday, I purchased four items marked down and was charged $12.90 over the price I should have paid. This may seem insignificant to Martin’s/Giant, but it makes a huge difference when you are calculating cash and have to put items back when you don’t have enough to pay for them. This is a huge problem with this store. It is a small town and they are the only grocery store. It is very badly managed.

My family just left 6560 Carlisle Pike. The lady you have in charge of self checkout was terrible. I have never received such poor customer service before. This person doesn’t belong near customers at all. This has left such a bad impression on us we will most definitely be shopping somewhere else.

Approximately a couple of years ago Giant stores stopped making available their gallon orange drink. They still have all the flavors of ice teas and every now and then you might see punch but never the orange drink. Your orange drink brand was better than the few brands out there. Can you please make it available again?

I work at one of your stores and has an incident which requires reporting to HR…what’s the best contact number for HR?

Hello,
My name is Tracey Clark, I have a nonprofit food distribution center in Woodbridge, Va
We feed 1500 people on a weekly basis. 2 churches that we partner with BJ’s’s requested 425 turkeys for their congregations.

I am reaching out to as many grocery stores that I can to see if I am able to get some help of any kind. Gift cards, turkeys or monetary donations, even turkeys at a discounted price would be helpful. If you are able please help us to make impoverished families have a happy thanksgiving.
Thank you,
Tracey Clark

Teach your deli people how to slice cold cuts. Thin is not thick, thick is not a chunk. Who’s in charge? Either a lack of leadership, lack of skill, or a lack of care. Either way, lacking.

Good morning,
I appreciate the discount you were programmed for gas and I understand I can get up to 25 gallons at one time. We own two small cars that together will come close to 25 gallons. Can someone please tell me how could I get the ad to 25 gallon discount for both cars? Without taking one car and as many red gas can to reach the 25 gallon. Doesn’t the pump stop at 25 gallon per purchase at a discount?

Deli service…if you take a number in Flourtown, PA store….all of the kiosk # go before you. I had no idea this was the practice there. I understand it is a line, but it should be posted. Other Giants do not follow this. I waited 15 minutes while 3 people completed the other orders. I will get my lunchmeats from Acme

Hi I wanted to make a comment on your pharmacy staff especially Stevie. I recently moved here so everything is new . Stevie has been SO kind and helpful to me re-establishing my prescription and helping me to stay healthy. I am a NP so I am very familiar with how hard it is in health care today. You should be very proud of Stevie and the staff there It isn’t an easy job and they are so smart and SO kind . So thank you so much !!

The store manager at the Dilworthtown – West Chester Giant is absolutely the most abusive/bullying manager I have ever witnessed. Either he goes or you are losing ANOTHER customer

I, as Giant Food employee would like to get in touch w/Giant Food HR department. Please, let me know how can I do so!

An incident happened at the largo giants on 9/10/22 where I slipped on a pickled that had spilled on the floor and the staff was really nonchalant about it. I then went to cx service to make a report and the manager Roun Perry came over very casual and unprofessional and didn’t handle my situation well. He actually told me, “that I need to write a report because he doesn’t want me to be calling the store to ask him anything.” I was told I needed to write a report and when I was done Sharlene cx manager went over it and had her remarks etc. She later folded the report and put it in her pocket and said someone would reach out to me by Tuesday, today is Thursday and no one has reached out to me.
I find the staff very unprofessional and dont car about customer service. I will contact corporate myself and relay this issue and my report.

Regarding your pharmacy. Mistakes after Mistakes are being made. Narcotics missing, cant do anything because you realize it once you get the bottle home. This month out of a 60 pill script i recieved 30 again, not till i got home. All on me. Plus sending wrong medication home with the incorrect person in there persrciption bag. My husband’s Xanax at 2.5mg they refilled at 5.0 my prednisone 5.mg to 50 MG. These mistakes can kill someone. I understand everyone is stressed and shorthand. But I can guarantee not everyone back behind that counter is a certified pharmacy tech and that has had a security clearance. The only person I trust their is Sherry who has been with your company for 26yrs. she is open and honest.
This store is a Giant at Rousby Hall Road. Lusby, MD. 20657
Thank you for read and listening

I am really bothered by something that has been happening a lot lately in the stores. I have seen people bring their dogs in that are not Service Dogs and not well behaved. This is a direct violation of health codes, and needs to be addressed. There are 2 questions that can be asked of a person with a dog. Is this dog a Service Dog? What job does the dog perform that assists you? The dog MUST perform a job that makes it easier for the person to function, just making the handler happy is not acceptable. Yes, a PTSD dog can be in the store, they are trained to respond to certain issues the handler may suddenly show, but an ESA is NOT a Service Dog, and only has the right to Fair housing. A person with a true Service Dog will not ge upset if asked the 2 questions about the dog, in fact, he/she is likely to he happy to answer because a non working dog could cause a working dog major issues and even ruin a working dog. Please be advised, as people don’t want to see a pet dog peeing in the store, which a true Service Dog is trained not to.

Yes I have a problem have been accused of stealing twice when I was shopping at your south jackson store one today of a package of eagle Green pack cigarettes and the second time they rushed me on the parking lot of stealing a window air conditioner I’m sick of it and the next time they make a mistake like that I’m calling my lawyer and the manager smirked about it altho he was the one I paid for the cigarettes your employees suck and me are my family will disregard shopping their how in the world could I steal a package of cigarettes when you have to go to area show your ID I guess she thought I jumped behind the counter your workers are not smart at all they just rases.

Good afternoon There was an incident at the Giant located in Marlow Heights Maryland this morning. A naked man chased a woman into the store wailing a stick. My brother interfered and took the man down after the man approached him. Employees were around but did not interfere. The manager called one of the employees in and were going to discipline him because he said the employee was involved. It was only my brother who took the man down. When my brother found out he went to the manager and explained what happened. The manager said employees are not to get involved when incidents happen in the store. It’s the policy of Giant. If my brother didn’t interfere that man could have seriously injured that woman, customers or store employees. What happens if an employee is attacked or assaulted in the store? Employees not suppose to help their co-workers! If that’s your policy then it needs to be changed. I am glad my brother was there to help.

I am extremely disappointed with a recent purchase of Promise
Fresh Chicken Thighs. The weight of the pkg was 2.53 LBS. There was so much fat hidden in the pkg that I weighed it, my scale showed 6.55 oz of fat. This is unacceptable when we are all struggling to pay for the exorbitantly high prices your stores are charging for everyday items.

After 20 years of shopping at Giant I no longer will. No longer carrying Goya products. It’s racist bs and I hope you go out of business

Hello,
My name is Jessey Jordan and I am currently deployed overseas but my family resides in Warminster Pennsylvania. The reason I am writing this email is to inform you and to let you know that on August 30th, 2022 after around 4:30pm my mother was walking into the Giant Warminster store located in Center Point when she fell and hurt herself. When she fell she informed me there was a young employee outside that saw it all happen and laughed at her. I think this is extremely disrespectful and makes me very upset, being deployed I’m already stressed and constantly worried for my families well being and this doesn’t help. I think it was very unprofessional of this employee. She told me he was a younger looking male and looked like he was in high school she said he was putting up the shopping carts outside, he had curly hair and was Caucasian. This incident happened as she was walking to go inside the store. I did contact the Warminster store as well. My mother would never want to report something like this but it was very upsetting to me. I can’t help but wonder what if she had gotten seriously hurt and broke something? Or what if it would’ve been an older person. Please better train your employees and let them know to be respectful. I’m very sorry for this inconvenience, thank you.

i JUST HAD THE MOST HORRIFYING CONVERSATION WITH THE HR Associate at the Mechanicsburg Store, Julie (she would not give me her last name). I am a job coach for individuals with disabilities. We applied for a position with Giant in Newport PA. However, the Giant on the Carlisle Pike Mechanicsburg, Julie (would not give me her last name), pulled the application for consideration. When she found out that the applicant is an individual with a disability and need others (me-job coach) to help her through the process. Ms Julie proceeded to inform me how the Mechanicsburg store does not work with individuals on this level. If the applicants cannot call on her own, set up interview on her own and basically do this process with out any assistance the Mechanicsburg store cannot interview her or accommodate her. She stated that she is aware that other Giant stores participate in this process with individuals with disabilities, but they do not participate at the Mechanicsburg store. Not only that her attitude was very negative, like I don’t have time for this. I am writing this because I have worked with Giants from Carlisle to Hershey and all in between and I have never encountered this type of attitude from the Giant Corporation. Whoever Julie is she is not a reflection of the support the Giant Community has provided to individuals with disabilities. In addition everything she said to me could have been communicated in a much better manner that she used. I am so greatful the applicant did not hear the conversation, it would have been devastating to her self esteem. I was so devastated by the tone and the conversation as I have worked with this company for many years employing individuals with disabilities and I have never encountered such a negative attitude. I was shocked that she would not give me her last name, she would not identify herself as the HR supervisor, very invasive and just not pleasant.

Hi- would like to suggest trying to make it more convenient for customers to read shelf stickers on bottom shelf; it’s getting harder to get back up once I’m down. Grabbed the wrong item today; now I have to go back. Couldn’t read count of pkg. I’m sure there are plenty of other patrons with the same issue …

Dissatisfied with my deli order I requested very thin slice and when I got home it was thick
Nobody in my house will eat it. This is not the first time

I stopped by Giant yesterday (edgewater MD) location #0308

As I came to the customer service desk I noticed a half smoked (not lit) cigarette sitting right under the machine where you swipe your card. As the customer service employee came up he already didn’t have a friendly face and he made it know he was annoyed and busy. I told him that there was a used burnt cigarette and he looked at me and said “ohh well”. My mind was blown! How disgusting is this! He didn’t make any effort to move it or clean the counter he literally left it like it wasn’t there.

Why do you feel it necessary to use pronouns on employee nametags?

To Whom it May Concern:

I have been a customer of Giant Food for more then 50 years. When I located into the Washington metropolitan area in 1968 I was told that Giant Food was the best. My experience living in Washington DC, Northern Virginia, the Maryland suburbs and Pennsylvania causes me to agree that Giant Food has always been the best. I currently live in Leisure World, Aspen Hill MD, and frequent the store just outside our front gate. Up until this weekend it’s been a delight to do so. However, this weekend I was accused of being a liar and a thief by your staff.

I will explain:

My wife and I stopped in to buy a small package of sliced roast beef for sandwiches and a quart of Turkey Hill ice cream. We used the self-checkout counters. After having our Giant Food card read and scanning both the roast beef and the ice cream I put in a $20 bill, expected $11 and change back on a $9 and something charge. Instead, we received $1.00 and change. I immediately brought it to the attention of the attendant who told me that it was impossible. Thus I must be a liar and by extension a thief. I asked for a supervisor who told me precisely the same thing. She also claimed that the machines were 99.9% accurate and we know that is not true! She provided no documentation to that effect, simply announced to me that I had to be wrong.

Shopping with your company has always been warm and cordial. I have never had any pushback, from any employee, for any reason, at anytime. And now I’m accused of being both a liar and a thief by two employees within a minute. And neither employee examined the machine in question, rather thay had an third employee call me to say I was a liar and a thief.

I would like my $10 returned to me as quickly as possible and I would like an apology in writing for having been accused of such egregious behavior.

This morning,7/26/2022 I went to buy donuts at your Maxatawny Marketplace 15100 Kutztown Rd, Kutztown, PA 19530 store. While viewing the selections,I noticed numerous flies inside the donut case,flying around and landing on the donuts. One fly was particularly staying on the 6 sugar donuts,and was there for approximately 5-6 minutes. I mentioned this to the woman behind the counter,and she said they were aware of the flies and were trying to get rid of them. I then asked her “if they were gonna pull the donuts off the shelf,or were they gonna continue to sell them”. Her reply was,”management tells us to sell them as they are”.
I then asked for the manager,Randy Stein,I explained the issue with the flies. He said that should not be and it will be taken care of by discarding the donuts,which is the right thing to do.
So I left the store,not purchasing any donuts. I went out to my car and sat for 10 minutes. I came back into the store,and WOW, the 6 sugar donuts were no longer there. ALL THE OTHER DONUTS WERE STILL THERE.
SO, your Randy Stein only discarded those 6 sugar donuts and no others,obviously intending to sell the other donuts.
HOW DISGUSTING. He lied by saying he was gonna discard the donuts. HE SHOULD HAVE DISCARDED ALL THE DONUTS. IS IT ALL ABOUT THE PROFIT OF A FEW LOUSY DONUTS THAT YOU DON’T CARE ABOUT SELLING BAD FOOD TO YOUR LOYAL CUSTOMERS???
I am sending this to you,will be posting on social media as well. I want the public to know how giant actually cares about their LOYAL CUSTOMERS. It may not get the real attention I wish it would,but some people will see it and possibly shop at WEIS or some other of your competitors.
It’s sad what large corporations like yours has become,all about the almighty dollar,AND forget about the little guy.
So,in my closing, I want to thank your manager, Randy Stein and giant for NOT DOING THE RIGHT THING.
Also would like to thank the woman behind the counter for telling it like it is,as far as management directing them to leave the donuts in the case to sell.
This was proven when Randy Stein only discarded the 6 sugar donuts and not all of them.
But then maybe Randy Stein only thinks flies only land on sugar donuts and no others,LOL.

I went in to your Beacon Hill store in Alexandria VA this morning for just a few items and left empty handed and will probably not go back in any Giant again. The vegetables were a big disappointment and the brown/grey beef was a gross-out. The store has been going downhill for the last 2 years, but I don’t think you can blame it on the pandemic; people never stopped needing groceries. I would look to the regional manager who has oversight as it seems logical that he/she isn’t maintaining sufficient oversight on the store.

Hello – I have been a customer of Giant in many locations. Most of the Giant locations have a charging station for electric cars. The Waldorf, MD store on Crain Highway does not – when are we going to get an electric car charging station? Thank you.

You know it’s a shame if a store can’t support different departments maybe they should close that department. Example Beer Garden at the Wayne Ave. Location. If you don’t have the staff close it especially if you have a partime person working full time hours that’s taking advantage.

I have been a loyal Giant shopper for over 40 years but am sorry to say that I can do longer be that loyal customer. The Mount Joy, PA 17552 store is always lacking in product. They have not had pasta on their shelf for over a week but I was able to go to Stauffer’s, which is less than a quarter mile away, and find a fully stocked shelf along with being very clean unlike Giant. This is not an isolated incident of finding empty and dirty shelves. Instead of frustrating myself with having to go to two different stores I’ll be shopping where I know shelves are stocked, the store is clean and I feel like a valued customer.
Thank you.

Just an observation…. the on-line
medical form asked for, when you get a vaccine, has a cell phone number as ” required”…. I do NOT carry one….. everyone in the world does NOT carry one, and of those of us who do not, I’d be quite certain that most are older folks like myself….. that should NOT be a requirement to submit…..I was unable to submit mine because of that….perhaps it shouldn’t be ” required “……

Hello,
I wanted to contact you regarding the Giant on Crabbs Branch Way in Derwood, Md. 20855.
It has to be the worst Giant I’ve ever been in. It truly needs a major face lift and a moral booster for your team.
It just seems to get worse as time goes on and I’m shocked to say the least.
Please give your attention to this store as you have all other surrounding stores.
Thank you for listening!

Went to Giant in rockledge pa. I go there at was monthly as do my 15 brothers and sisters. Today I went there and about $41 worth of goods.
Included was 2 bags of blueberry bagels. I was charged for 3 bags.
I called the store so as to alert them that they had an unscrupulous cashier.
I was connected to the manager and she hung up the phone without speaking to me.
I called back and she refused to pick up the phone after numerous rings.
Is this how you treat a loyal customer of many years. I spend no less than $2-3,000 worth of goods yearly and I estimate my family of 16 spend more yearly.
Further I belong to a family group bearing my name called,” I’m a McCole and proud of it”.
We stick together on everything especially store which steal from anyone in our family.
Look it up we have close to 4,000 members.
I hope I’m wrong and will wait for you to fix this. After that I will call for all 4000 members to boycott your stores forever. Do the math if every member spends just $1000. We are talking minimum $4,000,000
I await your phone call telling me what will be done to these two unscrupulous individuals. Especially the manager who apparently hasn’t been trained well, which opens the door for a class action lawsuit.

Am a Harrisburg resident and happy with your supermarket division.
Stolen bees were upsetting, but replacement was a victory. Not only is it educational, but intregal to human survival. Please stress this in your marketing.
FARM BOX- Is this a financially sustainable plan for the future.

All of Giants store managers in the District of Columbia are caucasians and that explains why they say discriminating and disparaging statements to brown Americans and get away with it, because they keep their customer care line unavailable to address these discriminating remarks. The meats in these communities are less than substandard. You pay more for the fat, because they aren’t properly cutting the meats. Giant is taking advantage of hardworking people and needs to be held accountable.

The Giant in Willow Grove, PA needs updating. The customer rest room is disgusting. The doors are broken, the handicap stall is operable. What would you do if someone that actually needed that stall needed to go and couldn’t? This needs to be a priority people should feel safe in a bathroom and not worried that anyone could swing a door open. This is a liability and should be top priority.

I was shopping at the Giant in Wind Gap pa. All the self checkout’s were full and the lines at the regular checkouts we’re lined up back through the aisles with full cart’s. The lady behind me and myself had 2 item’s to check out. My question is why can’t there be one express lane

Subject: Promedica Hospice (formally Heartland Hospice) PRE-NEED Death Notification Caring For You Booklet

Greetings, we are looking for one Pharmacy/Home Health Care Co. to give a full page, full color EXCLUSIVE ad in our Caring for You booklet for Promedica ( formally Heartland Hospice ). Below is the link to the WGAl/WHTM news stories that captures the purpose and the value of being in our booklet. If interested in advertising in our Caring for You booklet please let me know as soon as possible. This is always on a first come first serve basis. Thank you so much.

Note: This booklet goes directly into the families hands as a PRE-NEED before death occurs. These are people that are getting many things in order especially home healthcare items. We were asked if we were associated with any of these companies and that’s when we started putting one in all of our booklets.

Note: We will distribute to 9 counties in South Central PA (Adams, Cumberland, Dauphin, Franklin, Fulton, Lancaster, Lebanon, Perry, York)

https://youtu.be/Zr5Apyqbmgg

http://abc27.com/2017/07/23/pastor-creates-booklet-to-help-grieving-families/

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The Caring for You ( CFY ) booklet was co-authored by Chaplain Chuck Kish and Michelle Kish. Chaplain Kish is the recipient of the Kiwanis Crime Fighter of the Year Award, The Sentinel’s Professional of the Year Award and the National Sheriffs Association Chaplain of the Year Award. The CFY booklet was developed after 10 years of delivering death notifications throughout his community.

The following agencies are distributing the CFY booklet: Cumberland County Coroner, Adams County Coroner, York County Coroner, Perry County Coroner, Armstrong County Coroner, Carlisle Police, North Middleton Police, Lancaster City Police, Adams Regional EMS, Lancaster EMS, York Regional EMS, West York EMS, Cumberland Goodwill EMS, Holy Spirit Geisinger EMS (9 Counties), UPMC Carlisle Regional Medical Center, Montgomery Ambulance Association,Ambulance Association of Pennsylvania , ProMedica/Hospice (9 Counties), Gilbert Dailey Funeral Home, Musselman Funeral Home (Dauphin County) UPMC Holy Spirit Medical Center and Branson Police ( MO )
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Today I shopped at the Giant store on Jonestown Road in Harrisburg, PA and when trying to pay via my bank card the transaction was canceled 3 times and then it became apparent that the system was shut down. My groceries were bagged and I didn’t have enough cash to purchase my order. To solve this dilemma everyone needed to use the Citizen Bank ATM in the store to get cash to pay for our groceries. The ATM charge was $3.50. I am requesting a coupon for $3.50 for future use in a Giant store. Thank you, please contact me at the email address supplied.

So after working can 50 hour week I had a small window of time to shop at the Giant heirloom store in Center City Philly.After 30 mins I find out at the checkout that they’re only accepting cash.No signs were on any of the entrance doors but they found time to type up signs for all of the checkout terminals.Thanks for wasting my time Giant!!!

Store #0243. Stafford Va. their online pickup personnel do an awesome job. Very friendly and try to please the customers. They go out of the way to have my deli sliced just perfect. All done with a smile. Thank you

Store 0322 they are very prejudiced they treat the black so bad the things they have them do is ridiculous their names are Kim and Lynn the way they treat people they don’t need to be working there I remember one incident a child that work there a car had hit the carts when he was trying take them back to the store he told the manage Kim that he was hurt she said I don’t care get back to work he said I’m calling my mother his mother got to the store in 5 minutes mother and Kim had some words mother took her son home

I don’t know who the manager is at the Shillington Giant on Lancaster Ave., but they obviously don’t manage! There are never any carts inside the store & yesterday there were no baskets, as well as carts. The shelves are always empty…always! Cust. Svc. had a line with 10 people in it & only one person to help. The store never looks clean. With that said, if I go to the Exeter store, it is always clean and the shelves are stocked. So I would say it’s the manager at the Shillington store that isn’t doing his or her job.

Today 5/13/2022 I went to Giant store at Ridge & Butler Pike, Conshohocken,PA 19428 @8 am. I always shop here for many years. There was one check out and and the manager told me I must use self check out because the only register was too crowded! I wanted to leave my cart in the store and go else, but I needed my groceries and it took me an extra 30 minutes to check myself out. I will never do this again! This is a disgrace! Weis is right across the street. Very Upset With your grouchy personnel also!

I shop at the Easton store and the store manage my there is a joke.
There is no One ever working in the deli or produce department
The store always need help and I know for a fact . The manager do not hire anyone.
My daughter works there and she comes home in tears from the abuse she takes due to the lack of help.
Please help those employees
I’d you Really care you wil address this issue immediately.

Your managers and employees at Giant 317 Royersford are the rudest people I have ever dealt with. It’s a shame you employ people that drive customers to shop elsewhere.

Please, please, please!!! Do something about the online ordering!! The web sight is absolutely horrible!! Constantly crashing!! Today in the middle of ordering, all my groceries disappeared from the cart and i had to start all over again!!! This in an ongoing issue, i have been doing on line ordering for over 2 years now. Sometimes it takes well over 2 or 3 hours just to do an order. It gets so frustrating!!! Thank you!!

Today in Exeter Township, PA 19606… A bus for TRUMP is parked in the Giant Parking Lot and giving away free Trump gifts. If your store is supporting Trump then you just lost a lot of customers. Do some thing to distance yourself from political boycott.

I’d like to thank you for the pick up service you offer. I’ve got back problems and this is a life saver. I use the Giant on Backlick and Braddock road in VA. They are great.

It’s a shame when your sick and mangers give you an attitude about it!!!

I was at the store on March 11. I scanned my groceries and when I went to get the receipt it said void. I scanned the groceries again and it came up to $29… . I went home and looked at my bank account and both transactions were there. Please send me a credit for $29.00. This is the third time I am requesting this refund.

My sister and I were shopping at the Chemical Rd store in Plymouth Meeting PA. I needed 2 rain checks and wanted to play the Powerball. I waited for about 10-15 minutes then a lady came walking by with register drawers and looked directly at me. She didn’t speak or anything just proceeded in to the back. I figured she was putting the cash away so 15 minutes or more when by so my back was killing me I can’t stand like that I need back surgery I asked the cashier who had just finished checking out a customer can she give a raincheck and she said no
but would check so she went and talked to the lady in the back who I heard so oh no she’s out of luck the customer service closed at 9. Well if she had came and waited on
me instead of ignoring me there wouldn’t have been a problem. If the front was closed when she came by me she could of informed me then instead of having me stand aggravating my back even more. All she was worried about was rushing out of there. I was so annoyed because this wasn’t the first time dealing with this rude woman! All I wanted was my rain check for Musslemans AppleSauce and Carnation French Vanilla Creamer. When Spence was the store manager this store was a lot better. i don’t know whats going on with it now!

What is going on with store #6485? The shelves are bare, and this is not something new. Last night, my husband and I went to the Mount Joy store to buy chicken, among other things, and there were only chicken wings and thighs available. Nothing else. Many things were also not available such as seltzer, tissues, and frozen vegetables. Again, this has been going on for a while now but is much worse now.

I shop at the Grant Ave store in Philadelphia. I was just wondering why they dont have any carts? People are fighting in the parking lot for carts, aren’t people under enough stress these days, do we really have to add this to our list of stress. Could someone ask that store to put the carts back. Even during the pandemic when the store was pack with people and long lines, their were always carts to use, i did ask someone who works at the store where are all the carts they said they are all being used. So what two carts. Please ask that store to put their shopping carts back.

I find it very sad that 200+ little league teams that are predominantly boys are supported by Giant and bragged about in Giant Savory but zero softball teams (predominantly girls) are supported. Maybe Giant should support 200+ softball teams next year instead.

the store in audubon treats their people like dirt. cindy is a racist.

I need to update an authorized signature list at two of your stores what is the new process.

I usually shop at Giant Saratoga Shopping Center, Springfield, VA. I would like to know why I have to bag my own groceries?? One cashier hands me, my bags that I brought, and tells me to bag them? Why? I’m not shopping at a “budget” grocery store but I don’t understand why I have to do it??? Any answer would be appreciated? Its so annoying that I am ready to go elsewhere, even though it will be farther.

I’m trying to get a message to my nephew that works for Giant Groceries. He Transferred from the Lebanon store several years ago and we lost contact. His father died yesterday and I was hoping using your records you could give him this information. If you can help me please ask him to call his aunt Susie at 717-5747918.

I find that Giant cares about its customers. The unique feature about the Giant card is they also can track your likes and dislikes. So, when one is asked to round up for a donation why can’t they run a total of donations at the bottom as the calculate grocery points. I round up but there have been customers in front of me that not only round up but contribute addition money.
I think it would be a great thank you to your customers for them to be able to have a running total of their contributions.
As a former professional I tried for about a year to suggest to employees to make this recommendation but they seem shy to do so.
Thank you for your time
Sarah

I am a long time shopper at your store. I am reaching out to customer service but no luck with dealing with then. I recently had 1500 reward points taken from my flexible rewards account for no reason I spent a lot of money to accumulate them and not to get them removed for no reason. My card # is 440024185909 can you please help me?

I saw where your hives were heisted, so sorry to hear this, we have a dog kennel for ours would like to share a photo! Thank you send me an email to forward pic thx Terry tepweld@comcast.net

I am wondering when you are going to stock the fish for the “fishing POT HOLES” in the Gettysburg Giant parking lot??? I mean I was told that the whole parking lot was going to be fixed last year. yes I know we are in a “pandemic” but if someone took the time to “temporarily” fill the pot holes…….well guess what……….they are back and just as big if not bigger and more of them. I don’t know if anyone from “higher” up reads these comments……but believe me, I will find someone to hear my complaint. Its not just one or two holes………..its ALOT OF HOLES…………..so how about fixing them up. I spend at least 600 to 800 dollars each month (and that was before prices went up)……..so imagine that amount times a thousand or more that come thru the store in one months time…………..FIX THE DANG BLASTED POT HOLES OR BETTER YET……….REDO THE WHOLE DANG BLASTED PARKING LOT.

This morning, I was about $2.00 short on my debit card. I asked the Self-Checkout clerk to please remove one item that would assist me in covering the remaining order to be paid for.

A manager/supervisor was called from the back to assist with the problem.

She at first couldn’t resolve the issue, and on about the 3rd try she turned around and asked me, “Is this on foodstamps?”

The two other clerks looked at each other shocked and both said, “NO!” And I chimed in, “No, it was on my debit card!”

I was fuming and just wanted to leave.

I do not appreciate a white person insinuating that just because I was short $2.00, that I was using foodstamps to pay for my food.

Not all Black/African Americans are on welfare and receive public assistance. I have worked since I was 16 and have NEVER been on welfare.

I will NEVER shop at this location again, even if it is literally 3 minutes from my home. I will travel to the store in Blue Bell and hope I will be treated with more dignity and respect than what I received today at the Audubon, PA store.

I worked for this company for a year, and there was only $2.00 taken out how was that possible?

My son slipped and fell in one of your stores over the weekend because the sprinklers above the produce were broken and soaked the floor. No one asked how my son was even tho he was hysterically crying. He slammed his chin on the produce case and his knee on the ground. They asked for my information and told me I would get a call and that a nurse would reach out. I have heard from no one. My son could have been extremely hurt and I am disgusted at how he was treated.

Glenn is Harris you have a problem on your hands. Your Emmaus Ave. Allentown, PA location double charged me and are helping me get my money back. The ASM I talked to said it happens all the time.
Sir it is expensive to get a customer, Cheaper to keep a customer and free to treat customers well. To lose customers over lack of customer service skills should concern you. In an Era of social media how many customers could you lose?

I live near willow grove PA. I have gone to your superstore at least once week . Lately the store has empty shelves and 2 people to ck you out. I dont know what the problem is but my friends and i are going to switch over to Acme. Which has more help at registers etc

bonuis points dont add up at all ALWAYS HAVE TO GO TO CUSTOMER SERVICE WHAT A HUGE INCONVIENCE
5TH WEEK IN A ROW if i shop before service desk opens then i have to go back no need for this to happen

THIS IS NOT THE 1ST TIME I HAD PROBLEMS WITH YOUR EMPLOYEES,,YOUR REGISTER DIDNT RING UP THE RIGHT AMOUNT, WHEN YOU BUY 12 ITEMS, ITS, 88 CENTS,,BUT IT RANG UP 1.00 FOR 8 HOT WHEELS,,AND 1.50 FOR COKE,,,SO I GO TO CUSTOMER SERVICE, THEY DONT START TILL 9AM ON A SATURDAY,,SO SOMEONE HAD TO CALL HER TO COME OUT, SINCE I DIDNT WANT TO WAIT 20 MINUTES TO TALK,,SO ASHLEY COMES OUT, THROWS HER CASH DRAW IN THE REGISTER, HAS A ATTITUDE, ASK WHAT DO I WANT, I TOLD HER, THOSE THINGS DIDNT RING UP 88 CENTS, SO SHE GIVES ME 96 CENTS BACK FOR THE HOT WHEELS, AND 50 CENTS FOR THE COKE, SHES ARGUING THAT THE COKE IS ONLY FOR THE $1.00 ONES, SINCE THAT COKE SAID $1.50, BUT THERES A SIGN RIGHT AT THE SODA, THAT HAS ON IT, BUY 12 @88 CENTS EACH,,SO SHES ARGUING ABOUT THE COKE, THEN FINALLY GIVES ME THE OTHER MONEY FOR THE COKE, SO I TALK TO THE MGR. WHO SAYS HES SORRY, BUT DONT NEED IM SORRY ANY MORE FOR MISTAKES BY YOUR EMPLOYEES,,I WANT THE FULL PRICE, OF 8.00. FOR THE HOT WHEELS, AND 6.00 FOR THE COKE, NOT IM SORRY, I ALSO WANT YOUR CEO, TOP BOSS TO GET THIS, NOT THE MGR. AT THE STORE, PEOPLE, THATS THE NEW LEFT NORMAL,,GIVE THIS TO THE CEO,, THANKS,,

I was at your store on 1605 lititz pike in Lancaster pa and BoB and I believe Kim where standing there talking and there was 4 people in line with big orders. We do Instacart and time is money in our book. I walked up to them and asked them there names and mentioned to them I was contacting the home office. I mentioned to them that they had large orders and I felt they could have been helping instead of talking. They split up. I still had to bag my own grocery’s. One went over to the customer service area and started telling people where to go. Are your management team not able to work? They have Starbucks there. That wasn’t opened either.

I need my Giant to get their own brand of saltine crackers in!! As well as Ocean Spray Cranberry Pomegranate juice!

During the recent snows and freezing weather the parking lot snow plows were stacking the snow in the Disabled parking spaces in front of your store. I spoke to the Giant Mgr if they could call someone and tell them not to do that! I was surprised that they had no number. Who would they call if you had a leaky roof?
Thanks for the Internet I found the owner of the facility and mgr. Snow was removed from disabled parking spaces.

I am alarmed and quite disturbed at the amount of paper that has to be given to me each time I collect a prescription from my wonderful Giant Pharmacy in New Hope, PA. I collected 4 scripts the other day and received with it 11 sheets of paper, this happens every month. It is an absolute waste & hate to think how much paper Giant Pharmacy goes through every year, Perish the thought. Imagine what harm this is doing to the environment with tree’s being felled, Paper mills processing, petrol being used for transporting this heavy product, etc.

Can I not sign for my regular monthly scripts 1x per year to acknowledge I am aware how to take my meds etc, instead of being given a full wasteful print out every time? (132 sheets of paper per year, minimum for just me). How many customers are signed up to Giant Pharmacy Nationwide?…..can someone do the math?

Surely there should be a system in place that allows this oneoff acknowledgment of medications? Or can management look into implementing a system for this?

Thank you & Sincerely,
Michael Hooker, Bucks County, PA.

looking for email adddress for corporate? 4th week in a row i buy bonus item didnt show up on recept only say 13 pts shouldve been 513 so NOW i have to go to store to have fixed? 4th week in a row since customer service isnt open at 8 am saturday becoming a hassle .is there a problem like outdated system? royersford pa store

I used giant direct and who ever did the shopping got 6 items wrong. I got 6 items that belong to another customer. So In turn another customer got my items. I’m very unsatisfied. Now I have to go shopping for the right items.

My daughter was shopping at your store in Charlottesville and saw a naked chest woman coming toward her? How nobody stopped her? How she was not arrested for indecent exposure??and I have a picture to prove it!

Cashiers should be required to wear masks.

I am a long time customer of your East Stroudsburg, PA store on Lincoln Road. I am now doing all my grocery shopping online with curbside pick-up because of the surge in Omicron cases of Covid19. Today, the store employee who brought my order to my car was not wearing a mask. This shows a lack of respect for me as well as being foolhardy. I do not want unmasked people breathing into my car. If this continues, I will have to look elsewhere for my grocery needs.

My wife and I are longtime and loyal patrons of Giant Food grocery store located in Cherryvale Shopping Center in Reisterstown MD store # 322. There is a clerk at this store who is Kim Greenblatt. Kim works in the store flower dept who, is very skilled and knowledgeable in every aspect of her department. She is very knowledgeable of every flower and an expert in her display of her merchandise. Aside of being a professional in her arrangement she will help me to make the wight decision for any special occasion that is needed. Kim treats all of her customers with a personal touch of passion in her work. I only hope Kim will be at this store whenever my wife and I stop in to do our weekly shopping.

I have tried to call the pharmacy several time this week at the Upper Marlboro location and all the phone does is ring and ring. When I call the main line and asked if she would ask the pharmacy to answer the phone I was sent right back to the pharmacy and still no answer. Not happy with the customer service.

I would like to know who decided that only spiral hams are free. I don’t like them. I’ve been unemployed for quite some time and money is most definitely scarce. I’m thinking I’ll probably change grocery stores. It’s a shame the almighty dollar even affects corporate. I am so disappointed with Giant now.

My wife and I were at the Walnut Bottom store this evening. The deli department would be embarrassing to any manager. Empty dishes, many. I like your chicken salad it hard a hard crust sitting there way to long my guess. We rarely use that store, have not experienced that at Spring Garden.

Was looking at the ingredients for Giants (Non Dairy) French Vanilla Powder and it has dairy in it.

I have been going to your Bensalem, PA location for 15 years. There is one employee who consistantly has a smile on her face and is always very pleasant and willing to help someone out. She had actually been sent to another store for a while but is back now. Her name is Jamie Holden, she is a true asset to your company and deserves recognition.

Went to your wind gap location today to buy deli items. Asked for a sample of cheese and was denied due to covid restrictions. And i could understand this except for the facts 1) employees were not wearing mask 2)Empmoyees were not wearing hair nets and hair was below the shoulders 3) two of the employees were chewing gum

You need to update your Mask policies for employees. I called after stopping at the Mechanicsburg store and was told as of May, if an employee is vaccinated, they don’t need to wear a mask. CDC guidelines have changed. Masks are recommended even for vaccinated people, plus I have no way of knowing who is vaccinated. No employee maintained social distancing.A total disregard for the health of your employees and customers.

Was shopping at the store in Dunkirk, MD this evening purchasing food items for a Boy Scout Troop to help feed the hungry. Wanted to buy a small canned ham for a
family Thanksgiving Dinner, but none to be found. Are there certain times of year these hams can be found in the store(s)? P.S. The Dunkirk store has a wonderful staff always willing to help the customer. Very clean too.

No one to complain, but I shop at the Giant in Nazaerth. I have on several occasions over the past 2 or 3 months noticed a problem in the men’s room toilet. The toilet seat is about to fall off!!! I guess customer safety is not a high priority at this store and yes I told 3 people about this situation over the past several months!!!! Today I checked again and it still is not fixed!!! What a shame that nobody cares enough to fix this simple thing.

I have a complaint regarding the Deli Department at the Trexlertown, PA store. I am a regular weekly customer that comes in the store every weekend for my Deli. Today, I had a horrible experience with a deli worker who threw the meat on the machine and did not listen to what I wanted regarding my deli meats. I asked for thin sliced and to see how it was cut and the worker pretty much threw it and then cut it thick. I told him I did not want my order cut that way and he threw the meat and left. I don’t think I was unreasonable but the customers said I was correct as did the employees. Supposedly, he is an issue and has had many issues with the customers. This is not what a store should express. This is the only Giant in the area and to be treated this way is horrendous. I then went to the store manage “Mike” and I complained to him and he said he would take care of it. Is this the way Giant treats their customers? Besides nothing on the shelves and higher prices, you have the experience of nasty workers??? This is NOT right.

I am an 85 year old very capable able-bodied woman. The GIANT SUPERMARKET on Boot Road is literally a stone’s throw from my home in the gated community of Hersheys Mill.
Naturally I shop there because of its proximity. It is not my market of choice though.
I spend a lot of money at this store and pharmacy.
For the past FOUR WEEKS I have been trying to purchase large bags of frozen blueberries. FOUR WEEKS!!
One of the managers told me ‘there’s a shortage of blueberries’! REALLY??
My daughter finally brought me four HUGE bags of frozen blueberries from Wegmans. How come there is no shortage there? Or at LIDL’S in Exton?
The only reason this Giant does well is due only to the convenience for this over-55 community!!
Clearly no one cares enough to even TRY to get me (a great customer) the blueberries I need.
That’s my reason for contacting you.
It is definitely not a good store. And we all know that. BUT…… you need to know that customer service there is very poor. You need a whole new management. I’ve known this for all the years this Giant took over from Genuardi’s. There is a bad odor in the fish department and I NEVER get seafood there. I hope my complaint gets to the President, because he should know.
I look forward to hearing from him.

My Credit One Credit card number was used at the Giant Gas Station at the 2550 Grant Road Philadelphia PA for $63.80.

I live in San Diego CA and the card has never left my wallet. An employee at that store had to manually input my card.

I called the store and was put on hold several times. I spoke finally to a Front End Manager named Ronnie. She put me on hold again. I finally got the Operator Christina stop and listen to me. I explained again that there was a dishonest employee. She didn’t put me on hold but said to a Male sitting next to her ” Can you take this call? His name was Shawn. Relayed the information again and I asked for the Store Manager Aaron Abrahms . He said he was off and he couldn’t believe someone there would do that. I told him to call Aaron and give him my number on 9-23 and never got a call back from anyone at Giant.
So I sent a detailed Giant Message Center to Ashley Flowers again repeating and asking her to Get a hold of the Store and get back to me. Again no call from anyone again

So tomorrow I will call the CEO Nicholas Bertram and hope that we can get to the bottom of this interstate fraud by a Giant Philadelphia Employee.
I see several negative posts about this company and hope they can have their Loss Prevention Investigate and prosecute the responsible employee.

I won’t address the lack of inventory of items I need, that is ongoing. However, today was the limit. I am 83 and cripple, daughter shops for me on Saturday. She forgot the cat food and called, was told it would have my name if I could pick up. I did, with great effort today and while on a cane. Short, black woman who has been there for very long time, was at door jawboning with a customer. Another customer waited at empty CS counter, I finally asked cashier, was told she would be there soon. Waited, both showed up finally. White cashier, told her, she rude from her first attitude. She tossed cans at me, I brought to her attention that no gas points were noted on receipt, she said no card had been entered, I told her daughter had told me she put in phone #, she said no and brought to my attention bottom of receipt, still rude. I told black lady she was rude, she did not even look at me, she walked past both of us with no words. White woman asked me 4 times for phone #, I gave it to her every time, all the while rudely saying, “I am trying to help you.” She told me to enter it and I did, she then repeated her mutterings, about helping me. I just asked could she please complete and I could leave, She told e to enter phone number in machine, I did, the told me to come to yet another register, still muttering, I did. This went on for far too long, she knew she had annoyed me and I was struggling to stand upright on cane and I did repeat over and over she was rude. Now I did my best to even get there. I go back to Izzy Cohen days of the customer always right but, in this case, I was and did not need her verbalizing over and over. Her demeanor was not one of helpfulness, black woman NEVER does anything for anybody, why is she even employed? Daughter has witnessed this along with me. I’ve only been in the Waldorf, Md store twice since my fall in 2016, the other time to get a much needed prescription. I cannot shop for myself and our choices here are slim to none with roaches in the Safeway. I’ve written before with no response and this may not deem it either but, it all needs to be said, if not for me but, for others. 3161 Westdale Court, Waldorf, Md 20601-2910

You need to be educated regarding the Kosher foods that you sell at your stores. Many foods are traditionally prepared on certain holidays, that you obviously are unaware of. Ex: Rosh Hashona, the Jewish New Year. Brisket is a favorite– yet you stock tons of chicken stock/broth and absolutely NO beef stock, which is the correct item in its preparation. Moreover, you fail to stock the KOSHER variety. No other should be contrived to be appropriate.

WHO STOLE MY MONEY? QUICK n Easy Question ! Who stole My check ???

WHO STOLE MY SON’S MONEY ?????

I am new to the neighborhood of Aldan PA. I have been a customer of GIANT for many many years personally as well as I have 6 accounts I use for business purposes. I have to say I am very disappointed with the cleanliness of the store located at 539 N Oak Ave, Aldan PA 19018. The floors in the lobby and in the store itself are filthy!! I thought this may have been a one time problem but I visit this store just about daily on my way home from work to pickup items needed for dinner. It makes me wonder what the back of the store operations look like! I am inclined to not buy meats, deli items or cut fruit because of the lack of sanitary conditions.
Hopefully someone from corporate will check into this and make some changes. It is a lovely store but it does not appear to be clean. Please help! I would like to continue to patronize my community GIANT. Thanks you

When will the Dover pa store restock sweet lemons?

I encounter a problem with Giant today. This has happened more than once. I always write my check for additional money since I do not have a debit card. I would tell the chashier about the extra amount and usually I receive my cash, Today I wrote my check for the extra amount but she put it through for the exact amount. Let me remind you that I do not have a debit card that I could go and get the extra amount. So I got screwed! I am frustrated and dissatisfied with the expectation that I should be okay with their explanation. It was not MY fault and I am very unhappy about the transaction.

Hello, we have had letter stating that one of my son’s checks were never picked up or cashed. We were sent a letter to confirm this and remitted the info that was needed to issue a new check . I belive the amount was 222.00 $ He worked in Giant in Logan’s square in 2019 and had left due to covid. I called the store to see if it might be there but it was not .I spoke to Matt at the front end and then spoke to manager cris. they looked and said to get in touch with corp. Thank You for your attention to this matter ! Mr. Charles DiCanio. My address and Tel. is 714 Brighton way same as my son when he worked there . 917-797-4381 His S.S. # should be on your file.

I cannot believe you are no longer carrying Taste of Inspirations Marinara Sauce. I buy dozens of jars of this every year as does everyone I know. We are SICK about this. It was the main reason I shop at Giant. And now you’re not carrying Maier’s Italian bread but have stocked Schmidt — YUCK!! It’s awful. I will just not shop at Giant anymore. There’s no reason to if that is the way it’s going to be.