Where is Gardner-White Furniture Corporate office Headquarters

Three Words to anyone who is thinking about a purchase from Gardner White…”Keep Your Money”!!!! I ordered a King bed frame and two sofas. Before delivery I changed to an King size adjustable frame. A queen size was delivered. The Agent Franchesque Gomez said she made a mistake. But I can purchase a King for a different price (higher) than she quoted on the paper. Nevertheless, I decieded to speak to a Manger. Unavailable, really? So I called Coporate, talked to a Cathy, a Shantel and a Patrice. No resolution what so ever. Tried to contact the CEO Steve Tronstein and President Rachel Tronstein Stewart, but was unsuccesful in getting a contact or email for them. I’m sure they are unaware of Their issues withing Management and Corporate. Nevertheless, the issue is, I want to Cancel my contract. I’M WAY WITHIN THE TIME FRAME. Corporate They agreed I could cancel, but I can’t cancel the Queen bed frame, but they can exchange it if I exchange it for a King Seriously!!! I have no problem paying A RESTOCK FEE, BUT WHY WOULD I KEEP SOMETHING (Queen size) I CAN’T USE? They said, we can exhange it for a King, but if you cancel, we will not except the Queen back…. Otherwords I’m to pay for there Agents mistake??? So I had to pay for a King in order to change, because they would not let me cancel. Gardner White of Taylor Michigan you deserve the Hall of Shame. I guess its time to warn every one, Facebook,
Congress, anyone that will listen…Keep Yor Money.

Hello Mr. Tronstein, my name is Amber and I don’t usually go straight to the top of the chain but, I am literally in tears after getting off the phone with ( I think ) Jeanette or Katherine not sure, and I called back to then be laughed at by Ron ( for sure of his name ). I am a 4th generation customer and the treatment I received today was awful. Back in September 2022, I purchased a platform bed from your 14 mile & Van Dyke location. I accepted a job in California and moved, put my things in storage and left. Ok, fast forward to now, so I am able to secure an apartment. I empty my storage and go to put up my bedroom and opened the box… wrong color.. charcoal instead of putty. Now I call to ask of my options and was basically told NOTHING can be done.. It’s not right that she says to me “ it’s on you and we can’t do anything” and Ron said “ you didn’t bother to open the box”. All I wanted was another bed and to return this one that basically has not been opened. They were rude and sarcastic. Her telling me well quote “ it’s on you”. We have been customers for over 30 years and this was very hurtful. Thank you for you time and consideration..

Buying furniture from this retailer has been thee most unprofessional and dishonest transaction I’ve experienced in all my years as a customer. I can’t put into words the level of disappointment I feel at the moment. I was sold furniture that I was initially assured was in stock (NOT ON BACK ORDER), only to find out on the day it was due to be delivered, that nearly all of my items were on back order and that nothing could be done to rectify the issue unless the two sales reps followed up. Both of them were out of the office and no manager was available to do anything about it. REALLY?? So, a store is operating under no oversight/supervision and no one is available to make critical decisions??

I’ve gotten nothing but the run around, left on hold for over 35 minutes, and nothing but a bunch of gobbledygook for answers. I’m reporting this merchant for engaging in fraudulent and unfair sales practices…. I think I’m the victim of the good old bait and switch. I was sold on items that were never in stock, only to be told that I should cancel the order and choose something else. The level of dishonesty, poor customer focus, and incompetence is unreal. That’s the fault of leadership (the owners).

Shelby Twp location. I am having the worst experience in trying to buy a sofa. The salesperson doesn’t return my calls / the manager is an idiot Very rude I cancelled my order within 3 weeks because of their customer service (not) They kept my $1748..Now it’s going to be a battle getting it back. Don’t ever pay for anything in full.. Very dissatisfied (resent widow and still grieving and now I have to deal with this alone. My husband would have handled this situation..

I’ve been trying to get a hold of Kathy in charge of sales please get back with me. Connie Gillis. 810 512 4642. Thank you. Asap. I have a bed that I’ve not been able to sleep in I called store they don’t care. I’m 70 years old can’t go with out sleep . please help me.

Not happy no one cares 2600.00 for a bed I can’t sleep in. 799.00 so I’ve Been told to exchange it?? ? That seem awfully excessive ???

Would like to speak to Rachel Stewart about a very in fair business transaction that I’ve been dealing with for 6 months please help me I’m 70 years old and don’t know what else to do.

We purchased a recliner from your Saginaw mi store on Saturday. We did get it from the clearance section however I still did not think you would sell broken junk. We got it home and plugged it in and it didn’t work. I called right away to let them know and they told me I was out of luck. I will NEVER shop atyour store again and will tell everyone I know not too.

They sold me a defective mattress and don’t want to give me a refund payed $4000 and it’s only 5 months old. I want my refund so I can go else where. They told me Tempur-pedic is responsible for the refund but Gardner White took my $4000 so I feel they should give it back!!!! Don’t recommend Gardner White for anything very poor customer service.

The Aburn hills store is terrible they put you on hold and give the run around I have left my ph number for the manager to call and I get no response I have been waiting since Nov for pillows

Damaged Furniture by Gardner White Employee and Poor Customer Service.

I tested the floor model chairs prior to the purchase. The salesman and during the purchase the salesman and I agreed that all three chairs were fully operational. Also, l took the pictures of the chairs in working condition.

Upon delivery of the furniture, one of the chairs was damaged by the Gardner White employee. The front mechanism was damaged and would not recline. The damages occurred during the warehouse storage period and the delivery driver took pictures of the damages as well. Also, the delivery driver could have informed of the damages, prior to the downloading the furniture and I could have rejected the furniture.

I requested for a replacement chair from Gardner White Management and they informed me that I have to purchase a new chair at cost. Gardner White personal damaged the chair. I asked Management to replace the chair with the same floor model in the store and she denied my request.

It’s not fair to past additional cost to the customer. I’m not happy with customer service and the management showed a lack of people skills.

This has been the WORST experience anyone could have with buying furniture for your new house. After repetitive calls and emails , i still have not got any solution. The person who came to inspect the dinning said the product would be changed , However, later I received a call saying it cannot be changed but the damaged parts would be replaced.
My question is why in the first place you will send someone a damaged piece , nevertheless now I received a piece of leg for the table and it’s been lying on the corner . Not sure what I need to do with the leg . I never expected such a big brand to provide such bad service, but I will ensure I inform everyone I know about the experience I had.

Has anyone noticed? Gardner-White doesn’t have the typical, “What’s on Your Mind” slot as most FaceBook pages have?
Of course, they don’t! They don’t want to hear all the complaints! Nowhere on any GW pages is there a complaint are for others to see!!! They only sell total junk furniture!! It may last two years with normal use. Then you go back again, repeat business!!!
I’ve never bought from them. I figured out long ago when they started up to compete with Art Van, Farty Artie. Very junk furniture!! GW claimed, they had better furniture. What a joke, a total line of BS! Same junk furniture but, more of it!
GW primarily sells to the young just getting started. Maybe, first apartment or house. They need furniture but can’t afford it! GW makes it possible with high-cost financing! Five months, zero interest Just don’t go past the five months. Sky High interest!! “Free, same-day delivery”. Hell yes,! They don’t get paid until it ships.
They do the same with the elderly. These people may need new furniture. Maybe on their own now due to death or divorce. The same sales rules apply. Total junk furniture!!!
Look, how can they sell this junk furniture so cheap and still make a profit and growing so large? Volume, (suckers), financing, and very high interest!!
When you fall for Gardner-White, you’ll be saying, “I got J_wed”!!!🤬
The answer is simple, Never Buy From Gardner-White!! Buy quality furniture elsewhere, spend your $$$ wisely, You Get What You Pay For, Don’t get J_wed!!
Just Saying

Worst furniture company in the world bought a mattress and adjustable bed for my acid reflux this is. The fourth one what a piece of shit I currently have car jack stands holding up the head of the bed.gw won’t rectify this problem

Received an advertisement today about save on clearance center so I opened it and tried to order items but prices were different when I clicked on the items. Tried to chat with someone but that didn’t help and then I called and they said it must be a old advertisement? So you lost a sale and a customer because I have had to many issues lately and after purchasing multiple living room sets and recently a $5500 mattress I put in to no longer get emails or advertisements from Gardner white again.

We bought a $1000.00 full-size mattress Oct. 21,2021 in Taylor to replace our perfectly good queen size bed in order for our bedroom to accomadate my husband’s DME (durable medical equipment) as he has recently been diagnosed with ALS and is already needing a walker.
After one (1) night of sleeping on it, (rather not sleeping on it at all) we realized it was a lemon. All night long we kept rolling into the middle together. When I would try to get out during the night I felt stuck and had to throw my leg over the edge to get momentum to get out. We are 70 years old!!!!
I called immediately the next day and was told a tech could not come out until Sat., Nov 30, 2021.
Well we could NOT sleep on the mattress. The tech came out reported back to his boss it was the foundation- ya right!
Our foundation was out of stock and they didn’t know when one would be available. I sternly recommended they get any foundation out right now as my husband need bed to sleep on. They complied. Slept one (1) more night on it and it was the same problem. Only this time it had sunk so bad my husband had to use his foor to help push me out of the bed.
I Called the next day and told them still a leman, not the foundation!
After much discussion and conjoling a date was set for another tech to come out Nov 3, 2021.
Tuesday night Paiggie called to say my appointment had been cancelled because her boss said we need to wait 30 days between tech visits. I asked her if she could direct me to where that was in writting..she couldn’t.
So now I wait until Dec.3, 2021 for the second tech to come out to check the new foundation, which never was the problem to begin with. When the tech checked the mattress the first time he placed a string with a weight on one end diagonally across the mattress-really a Plum line??? If it did not sink in must be a good mattress…NOT
So now we wait and pray that my husband with ALS will have a good bed to sleep on, (not in), as we no longer have slept on our new $1000.00 set.
I want a full refund with compensation for danger to my husband not having his bed to sleep on.
What’s next: ?????
BBB
REFUTE ON CC
NEWS STATION
ATTORNEY GENERAL
CIVIL COURT
LAWYER
Never had such a negative experience in my life. Then Rachel Stewart gets on TV during parade stating come buy a mattress from GW we have a 180 day return policy, that’s right up to six months..is you are not happy we’ll take care of it. I think she lied ours was one (1) day old…

Gardner White is a disgrace to customer service. Who delivers furniture to a blind persons house and mocks and disrespects them, yup thats Gardner White. Contacted corporate and was treated worse. I wish I could post a link from my ring cam on here for everyone to see. They also charged me about $1500 for nothing and refuse to give me a refund.

Get someone to work on my acct.because not one person is offering any help. This furniture is Terrible! Looks and feels awful and sending 2 people out did nothing ! I want it replaced or I have to file a dispute with the credit card company apparently

Gardner white Auburn hills location!
Salesperson Kimberly Tucker and manager Jennifer who wouldn’t give last name . Are the worst sales ppl we ever dealt with!!!Put in wrong info and put couch as curbside. Never wanted curbside no customer service from either of them! DO NOT PURCHASE Furniture OR GET HELP FROM THESE TWO PPL!!!!!

I having a problem I haven’t gotten pillows for my bed I was promise Novi store my name Marcus Taylor I am mad bad business

Not happy with GW. Purchased a loveseat, they brought me the wrong one. They reordered it and a week later delivered the wrong one again. I wanted my money back and they had the audacity to say that I would be charged a 25% restock fee. I had to fight to get my full refund. For goodness sake, I didn’t get the couch I ordered, TWICE!! I had also purchased a new bedroom set at the time I purchased the loveseat, and that finally arrived. Poor workmanship!! Now I have to take time in my schedule AGAIN to have a serviceman come take a look at it. I have a feeling I am going to say “take this piece of S**T and give me money back”.
I did speak to a manager at the store about all of this nonsense and she gave me a $50 gift card…like I want to purchase anything from GW again. Trust me people….NOT THE PLACE TO BUY FURNITURE ANYMORE. Their furniture and customer service SUCK!!! They’ve become big for their britches since Art Van went out of business and can’t keep up, nor is it good quality anymore. So disappointed.

Beyond Irritated. Purchased a VERY expensive dining room table. They didn’t have enough chairs so they delivered what they had. Now 3 deliveries later we have yet to get the rest of our chairs. I’ve heard every excuse under the sun. Our family can’t eat dinner together because we don’t have enough chairs. This has been going on for almost 2 months.

I should have learned my lesson with GW when we bought a couch from them and had it serviced. We were told the part would take a while. Now 18+ months later it’s still not fixed. When we inquired they told us the part came in and someone came out and fixed it. I think we would know if we let someone in our house to fix it.

We will never again buy from Gardner White. I’m really missing Art Van.

GW has a HORRIBLE customer service policy. I bought a couch in October 2020. We went to pick it up ourselves. When we got it home, we realized we were given a USED couch with defects. GW was surprised and “didn’t know how this could happen”. They offered to replace it and delivered a new one within days. 3 months later, we called customer service because the couch looked like an old pilled up sweater. It literally looked 10 years old. The agent who came out in January told me that was normal wearing for this material and that it should stop at some point. He recommended I buy a sweater shaver and “shave” my couch. REALLY??? But I did it…I spent HOURS doing this with no real affect on how the couch looked. I called the customer service again last week. Another agent came out. Agreed that the couch looked years old instead of months old. Told me I should hear from GW in 2-3 business days. I did not hear anything for 5 business days. I called the service center and was told that they will not be fixing or replacing anything because it is normal wear. WHAT?!?!?!?!?!?!!?!?! I wish I could leave pictures here but you can see them on my Google review

https://www.google.com/maps/contrib/112941350437751040805/reviews/@42.5730473,-83.5676404,10z/data=!3m1!4b1!4m3!8m2!3m1!1e1?hl=en-US

You decide for yourself…does this look like a 4 month old couch that I paid over $3K for and is used in the evenings to watch TV for a few hours? Or does it look like a couch I picked up out of the garbage that is 10 years old and someone slept on as a bed?

I WILL NEVER BUY FROM GARDNER-WHITE AGAIN!

On August 18th we purchased a mattress and adjustable base, as well as a three piece sectional. August 25th I received a call that the base and mattress would be delivered. In an effort to minimize the amount of time someone would be inside of our home, we decided to carry our old mattress and box spring down a fight of stairs. Prior to do so, I called to confirm we would in fact be receiving a base and mattress and was told yes. At 11pm delivery shows up with only a mattress, and I was told the base is on “back order”. The next morning it took me FOUR HOURS to actually speak to a human. After 4 hours I was told there are 26 bases in the warehouse and that they in fact are not on back order and delivery was set up for the following day. I also spoke with Nathan, the manager, who didn’t seem to take my concerns seriously at all. He stated he would call me and offer me compensation once everything was delivered and set. August 27 base gets delivered and a sync cord is missing. I once again had to call several times to only be told that the drivers did not notate there was any items missing. Pretty disappointing considering I had given both men a fairly generous tip. August 28 they deliver the wrong sync cord. Again, nobody called and it’s impossible to speak to anyone so after waiting 2 days, on September 1 I went to the store where I was greeted with the rudest so- called manager Tamika. Nathan was not in and I was told he would contact me. September 2 another attempt to deliver the correct cord and the drivers had the wrong one, yet AGAIN. Here we are September 4 and I still have no cord, no phone call from any manager and no resolution or compensation i was promised. I do not know how this store is even in business.

President Rachel Tronstein Stewart I would like to start by saying my wife and purchesed a bed from your Macomb Twp. store on July 31, 2020. Im happy to inform you that your sales person Jane was pleasure to deal with. Jane was not pushy and she allowed us our space until we need her. Jane sut up delivery for the next day August 1, 2020. We were also told we would receive a call in the A.M. to advise us of the delivery time. Jane further explained to us that we would also be able to visit your website to check the status of the expected delivery.

All of the information that Jane provided us sounded great until it wasn’t. On Saturday morning my wife and expected to receive a call telling us our delivery time. That never happened. I checked your website and was unable to confirm a time for delivery. I then contacted our sales peson Jane, she looked it the issue and advised that the matress was on a truck and scheduled for delivery between 6pm and 9:00 pm. Not feeling very confident that the delivery was going to happen I again checked your website and again was unable to confirm anything that Jane told me about the delivery time.

At this time I decided to contact the Macomb Twp. store. I spoke with a Customer Service Representative who identified himself as Nathan. I explained to Nathan what the issue was and he proceeded to tell me that our bed was on the schedule however someone removed it, so the bed will not be delivered today. Mind you we never received a call advising that our bed would not be delivered. I advised Nathan that it was unacceptable that bed would not be delivered on the date promised. Nathan informed me that the best he could do was to schedule the delivery for August 2, 2020. I explained to Nathan that that was not going work. Im not sure if this was Nathan’s everyday tone however it sure sounded as though he was talking down to me during this conversation. I also had asked Nathan how i was going to compensated for my time since both my wife and I stayed home all day in fear of missing the delivery. Nathan followed up my question by telling me that was a rhetorical question and he wasn’t going to answer it. Nathan further advised that they meaning Gardner-White was not going to compensate me anything. I advised Nathan that if he could not get the bed delivered today that he could cancel our order. Nathan seemed all to eager to cancel the order. I guess that’s because he wasn’t losing out on the commission. At this point of the conversation with Nathan I had been on the phone for 31 minutes. I asked Nathan to speak with my sales person Jane.

After being placed on hold Jane answered. I explained to Jane what was going on with the delivery and I also advised her of my conversation with Nathan. It should be mentioned that Jane appeared very upset in the fact that Nathan talked to me the way he did and she apologized for his behavior. Jane assured me that if I would allow her too, she would have the mattress delivered today I reluctantly agreed but only if she could have it delivered today. It sounds like it took some doing however the bed was delivered at 1010 pm that night. Jane also advised that they would be taking $100.00 off the price of my order for all my trouble.

On August 8, 2020 I returned to the Macomb Twp. store to enquire about my $100.00 refund. Jane seemed surprised I hadn’t received it all ready. Jane walked me over to the service counter and were told that Nathan had failed to refund my Card $100.00. The girl that was assisting me explained that it’s Nathan job to complete refund transactions. I feel that Nathan purposely failed to complete this transaction because I had already had an issue with him on August 1st. I know I cant prove this however preception is reality.

While at the store I also asked about the 3 $100.00 mastercards that I was suppose to receive. We were told that we would receive them in our email within 72 hours of the date of purchase. I was told that that they would arrive in my email and that they may also show up in my spam. Today is August 11th and I still have not received them.

Before I left the store I had the chance to talk with Connie. Connie advised that she was the General Manager of the store. I explained to her the above listed information and she acted as though this was the first she’s heard of it. Connie told me that she has alot of problems in the store and that she can’t remeber them all. Even if that’s the case I dont think you want your customers to know your store has so many problems you cant keep track of them. Connie did advise that she would look into the issues with the 3 $100.00 mastercards for me.

I find it hard to believe that Gardner-White conducts business like this on a daily basis. However other then the sale of the bed nothing was handled the way I was told it would be handled. If I hadn’t follow up on everything we would be without a bed and you would have been out a sale.

Based on the information Connie provided it sounds like your Macomb Twp. store is vastly under trained and or some of the employee’s just dont care enough about their jobs to put forth the effort to perform the job’s correctly.

Thank you

I bought a living room outfit on June 4,2020, they delivered it on July 20 and I have been calling and emailing the store with no answer since then. I have a power recliner that is broke, the recliner doesn’t work. They say you are next in line so you hold for 1/2 hr. then they hang up on you. You send a text message and they don’t respond. You try to email the corporate but they need too much info to answer a question. If you do the chat line you ask a question but noone comes back with a response that they are there you are just left hanging. I have had many happy years with Gardner White and am now so disappointed. They have no respect to their customers any more. Back in the day, you would have gotten a phone call back with in 48 hrs.

I order a brown sofa and when it was delivered is was grey. the salesman told me it was the store lighting that made it look brown and it only came in grey. Because it was out of stock and time I ordered it it was delivered past the 7 day return policy and I had to pay a restocking fee. I sorry i didn’t read the reviews before I purchased the sofa. I have call 4 times two e-mails and have not heard anything from the corporate offices about this.

To Mr Steve Tronstein, Miss Rachel Tronstein Stewart, Miss Kathy Veltri,
5/19/20 My son got us a Tempurpedic mattress that is over $3K during Gardner White promo of an Apple Ipad and we were told that it will come in the mail by the saleslady we dealt with. The mattress was delivered 7/10/19 but to date we received nothing. The saleslady stated that a voucher will be sent to us in the mail but we never received any. I called several times and she said to call the corp office which I did but they keep on re-routing my call to the Warren store. I left a couple of messages to the Warren store manager but never responded to my call. I called the associate salesman of the saleslady that sold us the mattress but he is to no avail either. We’ve been a loyal customer of your company but this time I can say that you are having a false advertisement or the Apple Ipad must have been taken or given to someone else. I don’t like to accuse anyone but what was advertised/promised in the sales deal should be given to the customer not in the possession of someone else’s that either worked for the store/company or anybody else. I am tired of calling and being transferred from one person to the other (like a basketball) and yet my question is not answered. I need to know who took the Ipad that should be given to us as advertised. It’s been 10 months and I am sure whoever got that Ipad must be rejoicing. What an easy way to steal !!!!
This time I demand an answer and solution to this , (shall i call it theft ?) . Thank you.

At approximately 10:10 am today on Fox News Detroit, WJBK, Ryan Ermanni and Lee Thomas made light of being “in the closet.” With LGBTQ+ childen being overrepresented in in the growing epidemic of teen suicides, I find such comments dangerous, especially with the added stress of coping with a pandemic. I’m asking all adverisers to reconsider doing business with Fox Detroit.

Wowwwwww!!!!!!!!!! I should have had read these comments before i purchased a bedroom set from Gardner White. I bought a bedroom aet a yr ago and also purchased additional 4 yr. warranty. The railings broke off the headboard and it clapped on my son. Its been three weeks, finally it looked like they tried to take care of the problem, only to call back in 5 minutes stating the furniture is on back order and they have no idea when it will come in so in another word screw you customer we got our mony and your son got his head nocked out and he can continue sleeping on floor. They keep telling me there is no corporate office. Something has to be done with this company. I will not just loose my money. Customer service are rude. Unprofessional. I will be calling Better Business Bureau and the news team.

Bought a Mattress about 3 months ago already sinking can not get a good night rest, called and had some one look at it and they said it customers fault, This is crazy to pay $1050 for a mattress and can not sleep on it they said even though I have the 10 year warranty they will not replace it. I know things do not last forever but it should last longer then 3 months.

CEO Rachel Tronstein are you aware how your consumers are being treated?
I wrote in about my experience with the Southfield store last week and I have yet to hear from anyone. I purchased a bed and its base for 4600 dollars. I received a call from the delivery person stating that they were looking for my address; in which they had the incorrect address. Once they arrived and put my bed together, it was apparent to me that the base was broke, as the motor made a loud noise and the foot failed to recline. I contacted the store Wednesday morning spoke to the salesperson, and that store acted as if they were doing me a favor “we usually don’t do this but we will replace the base free of charge” The earliest I could get a free of charge base was stated to be Saturday, which they gave me a very hard time about time of delivery. 12-7-19 between 8:30 and 11:30 was my window, but I notice on my tracker again they had the wrong address. I called the store and spoke to my salesperson who stated the delivery manager corrected the address. At 8:40 pm, I received a voice message stating they were on my street but unable to find my home. I was sitting in the window waiting for them to deliver my base and never once did a Gardner white truck ride down my street, I attempted to contact them several times but the call continued to go to Kelly’ voice mail.
First delivery: They put my base together and left my home knowing the base was not operable. In questioning the delivery person as I stated in my last complaint he said “read the manual”
Second delivery: Blatantly falsified his whereabouts, stating he was on my street when in fact they were probably where the first delivery person was on 12/3/19 due to wrong address. My address is not 111359.
I want Gardner white to remove this bed from my home and a full refund ASAP!!!! OR I will be taking this complaint further up and will never ever purchase anything from Gardner White. Very disappointed in a majority African American ran store that does not understand the concept of customer satisfaction. They only understand dollar and cents!!!

This is the worst company EVER!!!! Gardner White took $3,500.00 and won’t make things right. I’m 60 years old on medical, with a really small income, this money might as well be a million to me. I can’t understand how the CEO can get on TV and tell horrible LIES about how much they care about making people happy…. LIE, LIE, LIE, all this company wants is to steal money from people like me. They go home to there billion dollar homes and don’t even look back at who they just screw over!! It will one day bite everyone for what these FAT CEO’s and the sales people who are these lies to. Taking our money the way they do and don’t even think twice about it!!!!!! It will get up with you, when you screw people….