Where Is GameStop Corporate Office Headquarters

GameStop Headquarters Address and Contact

  • Address: 620 Westport Pkwy unit 100, Grapevine, TX 76051, United States
  • Phone Number: +1 817-424-2000
  • Email: PowerUp@GameStop.com
  • Number of Employees: 60000
  • Established: 1984
  • Founder: Dan DeMatteo, Richard Fontaine & Leonard Riggio
  • Key People: Dan DeMatteo, George Sherman

GameStop Headquarters Location & Directions

How to Contact GameStop Corporate Office

GameStop Corporation is an American gaming merchandise retailer which is the public eye for its video games, PC entertainment software stores, wireless services, and consumer electronics. The company gears towards bona fide individual interactions with the users to look at their needs, provide them the accurate solutions, and making them an integral part of the GameStop family.

Following are some possible queries for users to contact GameStop:

  • To place an order or enquire about the status of the order.
  • To enquire about payment-related issues.
  • To report any glitches occurring while using the services.
  • To register a complaint, issue, or feedback regarding any services/orders.
  • To report trouble in using or logging in to the user account.
  • To report and get help resolving trouble using the Gift Card Code.
  • To enquire for a replacement for any defective order.

Apart from these, there may be various other reasons for the customers to contact GameStop. In either of the cases, keep reading.

Ways To Contact GameStop

GameStop is a customer-obsessed company that promises the best experience for every user and aims to resolve the issues of every query. Following are the ways to contact GameStop:


Mentioned below is the address to the headquarters of GameStop. Anyone who is looking forward to contacting the headquarters can visit the given address or send their queries via mail.

620 Westport Pkwy unit 100, Grapevine, TX 76051, United States of America

Phone number:

Customers can register their complaints, queries, and feedback via phone number as well. GameStop's customer-friendly services are ready to solve any issues at any moment. So, for assistance via phone, you can contact them at the number given below:

+1 817-424-2000

Email Address:

The customer care representatives are ready to help the consumers as closely as possible and that goes well even for complaints and queries sent via email. Customers can register their queries and complaints at the given email address.



For more information about GameStop, people may find their official website helpful in resolving their issues. They can also give feedback about their experience with GameStop. The link to their official website is given below:


GameStop Headquarters Info & Photos

Operating more than 7000 retail stores throughout America, Canada, Australia, New Zealand, and Europe, GameStop's brain office is located in Grapevine, Texas USA. The headquarters office is spread in the area of 182,000 square feet. With about 1100 employees, engaged in the manufacturing of gaming consoles and quality assurance. For those who’d like to pay a visit can book an appointment before visiting there. You can search for the given address on Google Maps or may visit GameStop’s website for directions.

Gamestop Headquarters Photo
Gamestop Corporate Office Photo

GameStop Headquarters List

S. No.




United States

620 Westport Pkwy unit 100, Grapevine, TX 76051, United States

GameStop Headquarters Executive Team

Dan DeMatteo

executive chairman

He is currently the Founder of GameStop. Working with GameStop Corp, Dan DeMatteo was the Chairman from 2018 till 2020 and Interim CEO in 2018. Talking about the Board Membership, since 2015, Dan is currently a Board Member of Barnes & Noble Education Inc. and was a Board Member of GameStop Corp from 2008 till 2010.

George Sherman

chief executive officer

George E. Sherman was appointed as the CEO of GameStop in 2019. Before this role, George supervised more than 4,000 stores and domains like IT, marketing, supply chain, merchandising, and commercial sales in Advance Auto Parts as the President and interim Chief Executive Officer. Currently, his net worth is around $800 million.

James Bell


Leonard Riggio is an American Businessman, now retired, who won the highest honor Americanism Award in the year 2000 for Anti- Defamation League. He is known to be the co-founder of GameStop and modern Barnes & Noble bookstores. He is the former Executive Chairman of Barnes & Noble.



Dan Kaufman

Executive Vice President, Chief Transformation Officer

Frank Hamlin

Executive Vice President and Chief Customer Officer

Chris Homeister

Executive Vice President and Chief Merchandising Officer

Angela Venuk

Vice President and interim Chief Information Officer

Lisa Keglovitz

Senior Vice President of Human Resources

About GameStop


GameStop was found on 13 April 2005 opening first in 1998 in Dallas, Texas, USA. Shares of GameStop Corporation first traded on the New York Stock Exchange on 13 February 2002. At that initial time, 20,763,888 shares were offered each share costing $18. The business suffered losses during 2010 due to shifting the video game sales to online shopfronts and failed investments by GameStop in smartphone retails.


GameStop is a video game, gaming merchandise, and consumer electronics retailer based in America. The company retails its products globally, selling new and used video game hardware, software, and accessories. The company’s passionate, knowledgeable, and experienced associates make these technologies affordable and simple. It is digital-first omni-channel retailer offering games and entertainment products in 5,509 stores and comprehensive e-commerce properties across 16 nations.


  • The Net Promoter Score or NPS for GameStop is 13 same as Netflix, which means the customer satisfaction is up to scratch.
  • GameStop has NPS greater than companies like AXA, Google, DirecTV, which have scores 12, 11, and 12, respectively. On the flip side, it has NPS less than KFC, Lidl, Liberty Mutual having their scores 14 each.
  • GameStop owns gaming site ‘Kongregate’, gaming magazine ‘Game Informer’ and resellers like ‘Simply Mac’ and ‘Spring Mobile’.
Rate This
  • David says:

    Walked into a GameStop store with my two young kids which had 1 Xbox series x in stock but wouldn’t sell it to me because it’s only in a bundle deal and reason is to prevent scalpers from purchasing them, what do they call making you purchase a system plus extras you don’t need?(scalping) Keep up the awesome job GameStop!!

  • Gwen Cunningham says:

    I purchased a PS 4 for my grandson for his birthday in August. It does not work at all. I tried calling the number of the GameStop it was ordered from but can’t leave a message because their voicemail hadn’t been set up. The serial number on it is mg358000486. I’ve called corporate and still waiting for someone to call me back. 661-547-0724

  • Lorraine Davis says:

    Why did I get charge twice and game stop tried to take a total of four payments. And I never received my order and I’m getting the run around about my payment back after I cancelled the order

  • Lisa Haught says:

    Never use gamestop.

  • Lisa Haught says:

    I ordered 2 xbox one s on the 8th and cancelled on the 9th because they were not the right console’s. I was told I could get a refund because I just placed the order. Then on the 13th I sent a message to see how long a refund takes. Then the 15th I get message saying they are sorry and looking further into my messages with the I was not eligible for a refund and will work on getting my refund. I replied telling them I got it on the 14th and then today the 16th I look in my account and there was 2 transactions from gamestop. And I didn’t get a message about anything from them. Even the tracking number says awaiting carrier. But I was looking through my messages from the order I first made, I clicked on details and it popped up a Fed ex order placed on the 14th and I talked to 2 reps today and the tracking number didn’t take them to that fed ex bull crap. So I know they stole my money and was trying to hide what they did. They wiped out my account without permission and its against the law.

  • Kathleen says:

    I originally banned game stop when I bought my son some games for Christmas and was sold a demo..haven’t bought a thing from game stop for over 3 years being that no one reached out after I emailed called costumer service nothing!! I Figured let me try this year with them again.. what was that for..I went to purchase a gaming monitor witch said 5 to 7 business days I’ve been waiting for over 2 weeks .. called costumer service told to give them 10 to 15 days to then replace Order .. and wait another 10 business days..they keep saying there waiting for higher up!! I’ve sent several emails no response!! Just horrible experience over all!!

  • Hon401104 says:

    I reserve farm simulator 22 at one of your game stops paid for it already went to pick it up today and the woman in the store sold it to someone else so now I have to try to find another one she said there was nothing they can do about it is the GameStop in Marysville Ohio

  • Milagro Castillo says:

    I recently received an email from your corporation with respect to purchasing a Google Play $50 eCard which I did not purchase. Receipt # 215955964276975 – item # 137406. I don’t even have a pay pal account. Would you please advise as to what to do about this. I believe that this is a scam that you may not be aware of.

  • >