Where Is GameStop Corporate Office Headquarters

GameStop Headquarters Address and Contact

  • Address: 620 Westport Pkwy unit 100, Grapevine, TX 76051, United States
  • Phone Number: +1 817-424-2000
  • Email: PowerUp@GameStop.com
  • Number of Employees: 60000
  • Established: 1984
  • Founder: Dan DeMatteo, Richard Fontaine & Leonard Riggio
  • Key People: Dan DeMatteo, George Sherman

GameStop Headquarters Location & Directions

How to Contact GameStop Corporate Office

GameStop Corporation is an American gaming merchandise retailer which is the public eye for its video games, PC entertainment software stores, wireless services, and consumer electronics. The company gears towards bona fide individual interactions with the users to look at their needs, provide them the accurate solutions, and making them an integral part of the GameStop family.

Following are some possible queries for users to contact GameStop:

  • To place an order or enquire about the status of the order.
  • To enquire about payment-related issues.
  • To report any glitches occurring while using the services.
  • To register a complaint, issue, or feedback regarding any services/orders.
  • To report trouble in using or logging in to the user account.
  • To report and get help resolving trouble using the Gift Card Code.
  • To enquire for a replacement for any defective order.

Apart from these, there may be various other reasons for the customers to contact GameStop. In either of the cases, keep reading.

Ways To Contact GameStop

GameStop is a customer-obsessed company that promises the best experience for every user and aims to resolve the issues of every query. Following are the ways to contact GameStop:


Mentioned below is the address to the headquarters of GameStop. Anyone who is looking forward to contacting the headquarters can visit the given address or send their queries via mail.

620 Westport Pkwy unit 100, Grapevine, TX 76051, United States of America

Phone number:

Customers can register their complaints, queries, and feedback via phone number as well. GameStop's customer-friendly services are ready to solve any issues at any moment. So, for assistance via phone, you can contact them at the number given below:

+1 817-424-2000

Email Address:

The customer care representatives are ready to help the consumers as closely as possible and that goes well even for complaints and queries sent via email. Customers can register their queries and complaints at the given email address.



For more information about GameStop, people may find their official website helpful in resolving their issues. They can also give feedback about their experience with GameStop. The link to their official website is given below:


GameStop Headquarters Info & Photos

Operating more than 7000 retail stores throughout America, Canada, Australia, New Zealand, and Europe, GameStop's brain office is located in Grapevine, Texas USA. The headquarters office is spread in the area of 182,000 square feet. With about 1100 employees, engaged in the manufacturing of gaming consoles and quality assurance. For those who’d like to pay a visit can book an appointment before visiting there. You can search for the given address on Google Maps or may visit GameStop’s website for directions.

Gamestop Headquarters Photo
Gamestop Corporate Office Photo

GameStop Headquarters List

S. No.




United States

620 Westport Pkwy unit 100, Grapevine, TX 76051, United States

GameStop Headquarters Executive Team

Dan DeMatteo

executive chairman

He is currently the Founder of GameStop. Working with GameStop Corp, Dan DeMatteo was the Chairman from 2018 till 2020 and Interim CEO in 2018. Talking about the Board Membership, since 2015, Dan is currently a Board Member of Barnes & Noble Education Inc. and was a Board Member of GameStop Corp from 2008 till 2010.

George Sherman

chief executive officer

George E. Sherman was appointed as the CEO of GameStop in 2019. Before this role, George supervised more than 4,000 stores and domains like IT, marketing, supply chain, merchandising, and commercial sales in Advance Auto Parts as the President and interim Chief Executive Officer. Currently, his net worth is around $800 million.

James Bell


Leonard Riggio is an American Businessman, now retired, who won the highest honor Americanism Award in the year 2000 for Anti- Defamation League. He is known to be the co-founder of GameStop and modern Barnes & Noble bookstores. He is the former Executive Chairman of Barnes & Noble.



Dan Kaufman

Executive Vice President, Chief Transformation Officer

Frank Hamlin

Executive Vice President and Chief Customer Officer

Chris Homeister

Executive Vice President and Chief Merchandising Officer

Angela Venuk

Vice President and interim Chief Information Officer

Lisa Keglovitz

Senior Vice President of Human Resources

About GameStop


GameStop was found on 13 April 2005 opening first in 1998 in Dallas, Texas, USA. Shares of GameStop Corporation first traded on the New York Stock Exchange on 13 February 2002. At that initial time, 20,763,888 shares were offered each share costing $18. The business suffered losses during 2010 due to shifting the video game sales to online shopfronts and failed investments by GameStop in smartphone retails.


GameStop is a video game, gaming merchandise, and consumer electronics retailer based in America. The company retails its products globally, selling new and used video game hardware, software, and accessories. The company’s passionate, knowledgeable, and experienced associates make these technologies affordable and simple. It is digital-first omni-channel retailer offering games and entertainment products in 5,509 stores and comprehensive e-commerce properties across 16 nations.


  • The Net Promoter Score or NPS for GameStop is 13 same as Netflix, which means the customer satisfaction is up to scratch.
  • GameStop has NPS greater than companies like AXA, Google, DirecTV, which have scores 12, 11, and 12, respectively. On the flip side, it has NPS less than KFC, Lidl, Liberty Mutual having their scores 14 each.
  • GameStop owns gaming site ‘Kongregate’, gaming magazine ‘Game Informer’ and resellers like ‘Simply Mac’ and ‘Spring Mobile’.
Rate This
  • Monica says:

    Terrible customer service. They stole $400 from us. I keep calling to try to get this issue solved, contacted them through email and twitter, and they straight up told me to figure it out myself. Go spend your money somewhere else, this company doesn’t care about customers at all.

  • Charles says:

    Can you delete all my post from the public?

  • Charles says:

    GameStop Chat

    Valentin F
    Customer Support
    Chat started
    Hello I need help with locating my package. Order Number: 1100000046331669
    Order Date: 3/28/2022.

    Here is the tracking info with USPS
    Tracking Number:
    Your package is on its way to a USPS facility. Sign up to get updates, and we’ll send you a delivery date and time when available.
    USPS Tracking Plus®: Extended Tracking History
    USPS picked up item
    March 29, 2022 at 10:18 am
    STERLING, IL 61081
    Valentin F joined the chat
    Valentin F
    Thanks for chatting with GameStop. My name is Valentin F and I’m happy to help!
    Let me check this for you
    Thank you very much
    Valentin F
    sorry to hear of the order delay
    checking now
    No problem. This is s gift for my daughter that she specifically requested.
    Thank you again
    Valentin F
    sorry seems that this
    package is lost in transit
    there has been no updates on here since 3/29/22
    Valentin F
    is going to be an investigation with
    the carrier
    When I purchased the item I picked the 3 day arrival window. It never arrived that Thursday.
    Valentin F
    please tell me would you want a replacement or a refund?
    Thank you for the investigation.This pkg is a present for my daughter Birthday.
    Valentin F
    oh wow sorry to here that
    I would like a replacement please with better shipping
    Valentin F
    one moment please
    I need some sort of guaranteed shipping. Time is of thee essence.
    Valentin F
    what is the last date you want to receive it ?
    I am heading out of town tomorrow to go to a funeral. I arrive bk Sunday. I wanted this game console before I left. I have been checking everyday.
    Before the 13th.
    Valentin F
    this type of case is considered lost in transit
    it will take 7-10 days to be reviewed
    that is the timeframe for this type of case
    I understand. I did nothing wrong. The shipping should not be at my expense. I would like for the pkg asap.
    Valentin F
    sorry to inform you of this time frame
    I will go ahead and let the lost in transit team know of the birthday present time frame that you are dealing with
    one momnet please
    I paid for a expected delivery and it was not met. You cant fed ex on your dime? This is on game stop. I received no messaging of delays or nothing. I was in limbo.
    Valentin F
    just to make sure
    may I get the ship to address?
    and your full name with primary phone #
    909 S. Monitor chicago, Il 60644. I need to know 1st that you will provide a better shipping service
    Charles Norman 7086004617
    Valentin F
    thank you
    this is handled by the other team
    as far as the shipping
    You all have expedited shipping correct
    Well this is a total disaster. The other team is part of your company.
    Valentin F
    yes we do
    have expedited shipping
    almost done
    Can you promise the expedited shipping on your dime as a convenience?
    Valentin F
    I am not able to guarantee this
    Wait I meed need to know how your shipping the pkg and delivery date before I sign off on anything
    Well . If not that is not fair. Can someone call me to discuss this matter in management
    Valentin F
    the replacement is handled by the lost in transit team
    This sucks
    Valentin F
    I understand your frustration and I do agree with you
    And your customer service who handles these situations.
    Sure. Tks. But I need results at this point.
    Valentin F
    This is one of those special cases
    not your fault
    This is a once a year gift. Game stop ruined it so far.
    Valentin F
    but these packages sometimes get stuck between systems
    this maybe the case here
    the package may be stuck between the Gamestop system along with the carriers system
    I understand. I was informed. Looks like there is a logistical situation with shipping and receiving.
    Valentin F
    That is why this is classified as lost in transit
    I didn’t pay $400 for that nor will I suffer at that expense
    Valentin F
    I am not sure if you want me to process the Lost in transit form now ?
    or if you want you can speak to the voice team directly
    but this is a lost in case in their system or my system
    there is no other way to classify this case
    I would like to speak to a team leader please
    Valentin F
    All systems are the same
    Game stop can’t cover a charge for shipping in this error is ludicrous.
    Valentin F
    no one can override this type of case just to let you know
    Let me get a team leader for you
    Thank you. God has the final say. I will take my business elsewhere possibly to a more reliable vendor. Thank you for your time.
    I don’t believe that no one doesn’t have the power to overide
    Valentin F
    please tell me do you still want to speak to a supervisor ?
    Hey there! Checking in to see if you’re still with me. 🇨🇨
    That has been my only request you know I’m here of course I want to speak with a supervisor
    Valentin F
    ok I am speaking to them now
    Yes thank you
    Valentin F
    one moment almost done
    still waiting
    sorry for the delay
    I will write the corporate office about this experience to inform them of my logistical nightmare I experienced on behalf of shipping and receiving
    No problem
    I will write the corporate office about this experience to inform them of my logistical nightmare I experienced on behalf of shipping and receiving
    Valentin F
    ok very uderstandable
    Take your time. When you dominate any Market like GameStop does the customer doesn’t warrant the customer satisfaction because your company is making money hand over foot
    Valentin F
    thank you
    Take your time
    Is there a reference number or log number available for our chat today for my records
    Valentin F
    I am going to transfer you now
    I need results not excuses and by the way you didn’t answer my question
    Thank you for the transfer
    Thank you for the transfer
    Valentin F
    one moment please
    almost done
    Again is there a reference number or log number for our chat that I can have for my reference
    Again is there a reference number or log number for our chat that I can have for my reference
    Chat box is duplicating messages take your time
    Chat box is duplicating messages take your time
    Valentin F
    sorry for the delay
    I been waiting for a week and half now no worries
    Type a message here…
    Type a message here…

  • Tasha Yarwood says:

    I will never order another thing from game stop ever. They don’t give a shit about there customers,

  • Jacob Luna says:

    I ordered a very simple Funko pop Gremlin with 3d glasses through the website in plenty of time for an event with the intention of having our guest Mark Dodson sign it. I checked on it a couple of days before the event and I was told it was stuck in process at the warehouse. They said it would be sent out soon. A week pass with no pop and I checked on it and told again it was still in process. At this point (a 3rd email) requested them to just cancel the order and give me my money back. Said they couldn’t do it I had to either recieve a tracking number and they could reroute it back or they could send me a shipping label or I could take it to a game stop. Just checked on it earlier and still hasn’t been sent out in fact the warehouse is looking for them to fill my order. This company is terrible, their customer service is a nightmare and I feel as though this entire situation has been treated like a joke. After 5 emails sent Lesson learned, next time I will go to a local shop or to funko directly.
    The accolades they give to their great caring customer service is a joke.

  • Laquaya says:

    This has happened a few times. The male customer service representative in Pelham, NY is Rude and Disrespectful. This is his job….. if he doesn’t want to work at Game Stop then he needs to move on. He has a Nasty tone. My children and husband went to the store today 1/16/22 in the evening. He needs BETTER training!!!!

  • David says:

    Walked into a GameStop store with my two young kids which had 1 Xbox series x in stock but wouldn’t sell it to me because it’s only in a bundle deal and reason is to prevent scalpers from purchasing them, what do they call making you purchase a system plus extras you don’t need?(scalping) Keep up the awesome job GameStop!!

  • Gwen Cunningham says:

    I purchased a PS 4 for my grandson for his birthday in August. It does not work at all. I tried calling the number of the GameStop it was ordered from but can’t leave a message because their voicemail hadn’t been set up. The serial number on it is mg358000486. I’ve called corporate and still waiting for someone to call me back. 661-547-0724

  • Lorraine Davis says:

    Why did I get charge twice and game stop tried to take a total of four payments. And I never received my order and I’m getting the run around about my payment back after I cancelled the order

  • Lisa Haught says:

    Never use gamestop.

  • Lisa Haught says:

    I ordered 2 xbox one s on the 8th and cancelled on the 9th because they were not the right console’s. I was told I could get a refund because I just placed the order. Then on the 13th I sent a message to see how long a refund takes. Then the 15th I get message saying they are sorry and looking further into my messages with the I was not eligible for a refund and will work on getting my refund. I replied telling them I got it on the 14th and then today the 16th I look in my account and there was 2 transactions from gamestop. And I didn’t get a message about anything from them. Even the tracking number says awaiting carrier. But I was looking through my messages from the order I first made, I clicked on details and it popped up a Fed ex order placed on the 14th and I talked to 2 reps today and the tracking number didn’t take them to that fed ex bull crap. So I know they stole my money and was trying to hide what they did. They wiped out my account without permission and its against the law.

  • Kathleen says:

    I originally banned game stop when I bought my son some games for Christmas and was sold a demo..haven’t bought a thing from game stop for over 3 years being that no one reached out after I emailed called costumer service nothing!! I Figured let me try this year with them again.. what was that for..I went to purchase a gaming monitor witch said 5 to 7 business days I’ve been waiting for over 2 weeks .. called costumer service told to give them 10 to 15 days to then replace Order .. and wait another 10 business days..they keep saying there waiting for higher up!! I’ve sent several emails no response!! Just horrible experience over all!!

  • Hon401104 says:

    I reserve farm simulator 22 at one of your game stops paid for it already went to pick it up today and the woman in the store sold it to someone else so now I have to try to find another one she said there was nothing they can do about it is the GameStop in Marysville Ohio

  • Jacob Hyson says:

    I pre-ordered pokemon v-memories boxes at 29.98. now I just get an email stating they are charging me 39.99 each. I contacted them via online chat and the representative confirmed that the error was on their part and will not honor the original price! After I contact corporate I will be contacting BBB.

  • Milagro Castillo says:

    I recently received an email from your corporation with respect to purchasing a Google Play $50 eCard which I did not purchase. Receipt # 215955964276975 – item # 137406. I don’t even have a pay pal account. Would you please advise as to what to do about this. I believe that this is a scam that you may not be aware of.

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