Where is Furniture Row Corporate office Headquarters
Furniture Row Headquarters Address and Contact
Furniture Row Headquarters Location & Directions
Furniture Row Headquarters Executive Team
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Name |
Title |
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Bill McKendry |
Marketing Directo |
About Furniture Row, History and Headquarters Information
Furniture Row is the speciality home furnishing company that has chain of stores across America selling mattresses, home furnishings of different brands. The store focuses on delivering you the best shopping experience that is customized as per your needs and budget. This is the reason why it is the fastest growing retailer of home furnishing in America today. They pay close attention in choosing the styles of home furnishing and ensure that it suits the specific needs and budget of the buyers. You are likely to enjoy the largest collection of furniture which are tailored to the specific needs of buyers and for enhancing the purchasing experience the stores have helpful salesperson that has rich experience in home furnishings. Lastly, all its products are handpicked and you are likely to get a great value for your money. You will experience a friendly associate at any of the chain of Furniture Row.
Furniture Row Headquarters Photos
Good day. I purchased a recliner in Feb and now they say it will not be in until July 1st. I want a different one or my money back. This is rediculous. They act like its covid times. Really how long does it take to manufacture a recliner
Good evening, My husband and I purchased a sectional and a dinette table from your company back in November, 2022. We were having some renovations done on our house & you all was so gracious to hold out furniture for over 6 months. The reason for my email is the furniture was deliver on August 5, 2023. After the setup, I noticed that one of the pillows on the corner wedge had an indention. I tried to rub it out but it wouldn’t come out. I decided to give it a week to see if it would relax & come out but it didn’t. Even after it was delivered, we kept the furniture covered up with the covering that came on it for about 2 weeks before we even set on it. Once we started sitting on it, we notice that the recliners was not raising back up all the way and would not line up with the rest of the chairs. I called on August 21, 2023 & spoke with Seth regarding my concerns & he instructed me to email some pictures to the managers at the store & they would contact me the next day. Well 2 days went by & no phone call. I called back on August 23, 2023 & spoke with Jalil and he said he was going to have a repair tech look at the photos to see if a repair would possibly be needed & someone would call me back. I never got that call. I called back yet again on August 26, 2023 and spoke with Demi & she stated that the system was down & she would have Jalil call me back & as you probably already know, I never received that call. I called again with no resolve. My husband received a call & was told that the repair tech was coming on August 28, 2023. The repair tech came & said that folding mechanism was defective and they would need to be replaced. He left & he would give the store his findings so they could order the parts & said the store would follow up with us & let us know when the parts would be in. I never received a call letting me know what was going on and what the procedure would be to get the repair done. I called and spoke with Jalil and was told that a Manager had to order the parts and he would find out & call me back & as you guessed, he never called me back. I called him again today and he is just giving me the run around. I ask to speak with the GM & of course he said that he wasn’t in. He couldn’t tell me when the parts would be in or when they were ordered which leads me to believe, it wasn’t done. I call the customer service line to file a complaint and I was told someone would call me in 24-48 hours. I did receive a call from Angie Janca. I thought she was finally going to get something done & all she ended up doing is telling me that the parts would be in at the end of November. I feel like we should be getting new furniture seeing that it was defective when we received it. This is our first experience with this company and our sale Rep ( Faith Markham) was absolutely wonderful but I’m really upset with the level of customer service I’m receiving. We spent almost $8,000 for defective furniture We did pay this kind of money to have new furniture repaired. This is so utterly ridiculous and absurd!
The Order Number for our sectional is 279-I0078512. It was purchased in Charlotte, NC! My contact number is 704-293-4327. Thank you in advance!
Pamela M. James, CPC
Certified Professional Medical Coder
Furniture Row in Lafayette Indiana is the worst furniture store around. First we had furniture delivered and they damaged our stairway and bedroom door frame. They forgot to pick up pieces of furniture and then we were blamed for them not taking it. They sent the same guys over that damaged our house to deliver the last pieces of furniture and when I asked to see it they said its not together and theyre not putting it together until they have the other furniture. I told them they weren’t coming in until I see it and they said they were leaving. I called the manager which is a b!@#* named Sonya and she has no customer service skills and hung up on me. I asked for proof of them fixing my house in writing and I want to see my furniture before she hung up on me.
Just wanted to let you know how disappointed in you company here in Daytona beach Fl.
It been an awful experience we waited three weeks for the wrong furniture to arrive and now we are waiting another 3 weeks for the wright furniture to arrive
Your sales manager and assent manager just been telling us lies
My wife has been down there several times and they laugh in here face like they don’t care we have spent a lot of are hard earned money at your store
I would like the CEO of the company to know how their customers are getting treated
It been almost three months haven’t received even a call are update on are furniture
I just want to blow up social media about this and blast the company but I don’t do stuff like that
Never buy from them …NEVER, IVE BEEN WAITING FOR MY BED SET UP FOR 8 1/2 MONTHS. AFTER HAVE TWO HEADBOARDS REPLACE, HAD TO CHOOSE A BED SET UP THAT DONT MATCH THE SET I HAVE, THE CLINTCHER IS I HAD TO PAY MORE FOR THE HEADBOARD(THAT DONT MATCH MY SET). I WILL NOT EVER RECOMMEND ANYONE BUY FROM THEM. After spending $5000, you would think they CARE…Meh!!!
Very bad working environment as well as terrible customer service/care. The management doesn’t care about their employees nore the customers.
Furniture Row in Huntsville, AL is the worst customer service. When my husband and I went to the store in January and ordered a bed and mattress, we were told it will be in May. Now it’s the middle of July and was told it’s in Denver but will take up to 4 weeks to get here. I asked for refund and was told because I paid with a check it will take 4 weeks to get a refund. HUM I see something u ethical happening here. The check cleared the bank 6 months ago. It should not take 4 weeks for a refund. This is poor business. I will never buy anything else from this store and will stop anyone I know from even going there to look. How do they stay in business treating customers like this?
I wish I would have read these comments before I ordered my table and chairs. I have waited over a year and still do not have them. They sure want your money up front. No word from the sales person for months.😠
I came into the Killeen store with my husband to purchase new furniture. We had spoken to a sales associate named Jaclyn. At 1st she was nice but when we kept telling her that what she’s showing us wasn’t what we were looking for she began to get aggravated and became very rude. We told her what our budget was and the type of furniture we were looking for. She was very disrespectful. She told my husband that maybe we’d have a better chance of what we wanted if we went to Walmart because that’s what our budget could afford.
Note to self..read reviews before purchasing from furniture row. My experience was at the Las Cruces, NM store. Very poor. Do not buy furniture from them. It’s expensive and no one cares/poor customer service. Damaged furniture. It had to be reordered. Upon the second delivery, damaged again. The manager wouldn’t even get on the phone with me…no compensation at all!! Kept blaming it on the manufacturer. So here we go for round 3..hopefully they can get it right this time.
Having the same problem in the Tulsa store.
Furniture row Terre Haute Indiana is not doing a good job. I am still waiting on furniture that I ordered 10 months ago. Every delay is blamed on the shipping containers. The branch here in terre haute does not ever call me to notify of shipping delays. They do not call to notify if any of your furniture has arrived. The only communication is when I call them for information. My father bought a living room set and dinning set for me and my family and has spent close to 10000. This includes delivery and set up. He paid extra for a service that I have to call and asked for. It will be a Whole Year when my furniture is “supposed” to be completely delivered. Will not ever use this company again
Allaway warrantys are a scam i will filing a complaint with the bbb and also file a complaint with bbb towards furniture row for selling these warranties…this seems more like a scam than anything i will also file a complaint with the attorney general office for consumer protection… CHEAP CHEAP FURNITURE THIS IS MY 3rd dining set NEVER NEVER PURCHASE WARRANTY…..
Furniture Row in SLC sucks. All the employees there are rude and our furniture we ordered got pushed back a whole year without them updating us. I hope this corp goes bankrupt.
My husband, and I have purchased a couch, fireplace from y’all we were told it would be at our place. Apparently they sold it, and sent it off to someone else’s home. We then said that we would receive our couch mid December, then late December, and now it’s changed to mid January until it may be to warehouse to even deliver to our house. I’ll never buy from this company ever again. I expected much better. I even asked the store manager that I wanna speak to the regional manager for now over months I’ve not gotten one call from him. Im about ready to seek legal services if this continues. I’d like to not see it get to that.
I bought a bedroom set in September 2021 and was told that I would receive the dresser and chest in 3 weeks. That did happen although the delivery guys said that the legs could fall off if moved. The chest cost $1300!!!! The sales lady said the rest could be delivered the middle of November. So when I didn’t receive a call from the I called a day before Thanksgiving and the guy told me should be December. I called yesterday and one of the salesmen told me the notes said he told me April 2022. That was an out and out lie!! But he did say if I want to cancel I would have to come into the store to do that. So unless I wait until whenever I am stuck with a chest that wouldn’t match anything. I’m disgusted and disappointed. I have waited for 16 years after a divorce to be able to purchase a new bedroom set which btw cost $3500 total. This is absolutely bull! Someone from corporate needs to reach out to the manufacturer and find out when is an expected delivery. I’m in San Antonio TX and the store is on Ingram Rd. If you can’t deliver the goods then you shouldn’t be selling having your salesmen and women lie.
Disappointed customer
Rafael & Alice Morales 12/11/21
We purchase a 3 pcs living set and we pay $8,000 dollars for it two weeks later we found out that the couch was sinking on the right side. So we when to the store and a girl sales told us that this set was in the floor for two and half years. We take an other set that was different color but the manager said that this was brand new but have problems with it too. The couch was making noise on the recliner right side and the love seat was with big gaps in between the center console and the recliners. We call the store and talk to the manager and he said that he is going to call the service man and take care that. The service man came ten days after and he did the inspection and he said that love seat was not right from manufacture and the couch have a bent or broken component. Call the manager and we told him that we don’t want this set after all this problems and he said that we can’t return it that he will order an other set but will be here by July 2022 I don’t want to continue with more of there problems thank you
You guys are horrible I paid for new furniture you guys tried to sell me old, and it was missing screws,and a footboard,part of the frame was wrapped in cling wrap…sorry customer service people are rude,Mr mustache and his 2 sizes too small shirt walking around like he owns the place, I paid cash why 2 weeks later am I still waiting for my refund
I ordered a couch and club chair and ottoman on Feb 23 2020. The couch was delivered May 6
I am still waiting on the chair and ottoman. They have only reached out one time…it has been me contacting them. I have been told end of March. End of April. End of May. End of June. End of July. Now told the ottoman September. Chair October. I get Covid…..but come on already
I requested a refund….I can come to the store and get it. Why should I have to travel an hour to get this refund! You have had my money since February.
I have never in my entire life experienced such poor customer service! Do you all really just not care?
Please respond!
I have been waiting since February 23 to get my order completed. One excuse after another. They reached out only once..it has been me constantly inquiring about my delivery. End of March…end of April….I’m done! I said I would take a floor model with a discount. Oh we don’t do that! I want a refund….they said come to the store…excuse me! Why should I have to travel an hour to get my refund. They have had my money since February!! This is not my fault!! I demand a response!
We purchased a living room set on 08/24/19 it was delivered 3weeks later 09/2019. We paid $3,024.61. Sofa has recliners on each end and two recliners. So a few months after we received them we noticed that on the sofa and on one recliner, where they recline 3 of the recliners the stitching came undone and the foam padding coming out of them. So we called Furniture Row at 3230 Menaul Blvd. N E, Albuquerque New Mexico. They sent a man to repair the recliners, not only once but twice. We check the recliners and once again they are coming undone. We went to the store yesterday to talk to them to see what they could do for us and not only was the salesman or manager rude said we could get a new set but we had to pay full price, because it wasn’t under warranty, but when we first reported it, it was under warranty and it was a reoccurring problem! We did purchase the 5-Year Accident Protection! I think something should be done, give us credit on a new purchase or fix the problem
Thank You!
The Quintana’s
Am VERY didsapointed in your company! Bought an 800. Entertainment center and was told the truth about having to wait for quite awhile to get it but was lied to by the salesman who told me if I pd for assembly & delivery that they would move what I already had or remove it if I no longer wanted it. So after a long wait they came today & told me they were not allowed to touch anything but what they were bringing me me . I’m 67 & disabled and am very disappointed & angry not only about being lied to but also cause everyone I talked to pretty much told me that I was lieing!!! Two young men came in a truck & only one came to the door & after a two minute conversation left with my piece of furniture. Course he lied to his bosses & said that I didn’t want it! As much as I liked it- I don’t want it after all that !! I was so upset that I felt like I was going to have a heart attack or stroke!! No furniture is worth anything near what your employees put me through- very irresponsible!! It’s a holiday weekend & that’s all they cared about ! It was very clear that they didn’t care at all about me but just wanted to be on their way so they could get started with whatever they had planned for their holiday! Very, very dissapointing! And the salesman was so nice but I now know he just wanted to make a sale!!
My family and I have been waiting almost 7 months for a sectional that was purchased in December of 2020 in Madison, Alabama. The saleswoman, Jasmine, is a fast talker and is worse than a used car salesman. She and the manager Chad, have told me week after week they can’t get a response from the manufacturer because of covid. We’ve been waiting patiently to get our furniture.
If you plan on purchasing from ANY Furniture Row, expect an absolute mess to have to deal with from this company.
Every person I have spoke with has given me a different reason or excuse. Which means they are clueless and don’t care. We will be canceling our order and getting furniture locally owned.
They should rename this company Skid Row!
We actually purchased an electric recliner which within 2 months it malfunctioned. I called In January to put in a claim and I am yet to get the issue cleared up. I have been given the run around. Hope to never do business with Furniture Row again.
We bought a love seat and sofa from you in Evansville Ind.,we tock several months shopping kept coming back 5 times in all. Made purchase Sat. At time of purchase salesman was Not Knowledgable of merchandise and warranty .my question was on motors in sofa and love seat and was told you did not offer anything other than the one year. Was told by salesman on second visit there was a 3-5 year warranty. After making purchase we are now wondering did we mess up? Hope not.
I retired to San Antonio Texas from Mesa AZ. Sold everything furniture related. Dropping $10,000.00 . First my mattress fell apart 2 weeks after I received it. Went back to replace it. Was told oh they don’t make that one anymore. We can wait for the one that is equal to that. I decided I would pay MORE to get a better brand. Keep in mind I was still waiting for my bedroom set and Special order. Sectional. Once they came due to Pandemic (understandability). They dropped it in the shipping boxes. They left me with fleas, cockroaches and scorpions. From Vietnam.Now this is a 3 month old brand new House. My exterminator informed me fleas scorpions and cockroaches in bed their selves in cardboard. Specially from overseas. I exterminated my home and garage again. Waited for my special ordered sectional. Now I’ve had my sectional two weeks. We are back two scorpions cockroaches. At least the fleas did not return as of yet. I am so disenchanted with some of the Rude and out of line employees. Sherman at my location was a wonderful help. He reached out to help but, I am over disrespectful rolling eyed Men . I should have never purchase anything from there. Now I’m out over $300. To kill bugs that should have been left overseas. Really? I am expecting to NEVER hear from you due to the fact your Manager took me as a joke . Why not headquarters. I would be shocked.
I want to express my appreciation for Louis Dennert assistance. We ordered two new recliners and a new area rug on February 11, 2020. Then the corona virius happened. Our order was delayed. No surprise. Our new chairs were sent to Albuquerque NM. Louis drove to Albuquerque in his own car and picked up our chairs. We received our new rug July 7th. We appreciate all his help. Our salesman Troy Mack was very nice, he listened to all my complaints. The tried to ease the concern my husband and I had. Jeanette and James Bergeron
I received my furniture again this Wednesday and again I received the wrong furniture and the wrong plug for my recliner. I don’t know why I keep getting the wrong furniture. But for the last time they said they will send me a new recliner and my love seat in the next two weeks. Well we will see. I would not recommend furniture role to my friends or my family.
I went to Furniture Row in Harker Heights, Texas. I bought some Furniture there and it was on the Following Wednesday that they were to delivery my Furniture. When they got here they had the wrong couch and my recliner did not work. They told me that they would get back with me that day, and they did not. They said the recliner needed a adapter for it. They finally called and said they will deliver my couch and adapter on the following Wednesday. I called them Tuesday about 07:30 and they told me that they will call within 20 mins. So l waited and never got the call. So, Wednesday morning I called them to find out what time they were to deliver my Furniture. I will not go to your store again. I was deprived of my happiness with out my Furniture that day.
I have previously purchased two end tables (amour) they were discontinued. The assistant Manager in Lansing Michigan was trying to get me the table from other stores or moved closer to Michigan. He has since left the company. I found the top in Normal Illinois and the base in Springfield Illinois. (separate locations) the coffee table has been discontinued or D coded for a while. Neither spot has a full table together. I am looking to purchase the table and willing to drive to Illinois to get them however was told they would be at full price. I asked the manager and the regional manager for a clearance price, they were previously clearanced out. I was told because your stock is low on merchandise that you are no longer willing to do anything on clearance??? Could someone please contact me that could help me get these two pieces at a fair price.
My father purchased a couch and loveseat from your Lafayette Indiana furniture Row. That was two years ago. He was told that he was buying leather furniture. He’s 75 years old now so 73 then. The sales person missed lead him. Sold him an extended warranty for an extra $175. Then about 45 days ago the back of the loveseat where he sits has started peeling. It peeled to a large spot very quickly. Within a matter of days. He tried contacting the store, they sent him to the warranty company, who emailed him to fill out a form, he filled out the form they’ve never responded. Now he’s trying to talk to the store manager about a manufactures defect because obviously it is the way that it’s peeling off. This furniture has only been set on by him. No one else lives in the home with him. It’s not heavily used. Just sitting on the sofa. The only option the regional manager has given him is $400 off of a new loveseat. This brand is no longer in stock and no longer carried it’s been discontinued. What they have to offer would not match what he has. And besides that why should he have to pay basically The same price even with the $400 off for another one that won’t even match his sofa couch. Why is there money coming out of his pocket when he paid $175 for a warranty. Your warranty company won’t even respond to him. We have sent them messages. We tried to call them. They are not responding. My father took it to a upholstery shop to have it redone. They said it was going to be over $350, would not match the leather that was the fake leather vinyl whatever it is and the sewing thread could not match. My questionIs why is he having to pay anything out-of-pocket. When it’s within the five year range of the warranty. Why is it that no one will give him any customer service. We are extremely dissatisfied and this is terrible Customer service. Please respond.
I am experiencing the same. I bought a love seat sofa and the order called for 12 week delivery, but no furniture. I spoke to manager and told me he would call me once he was able to contact the department that handles this type orders.This man just keeps lying and doesn’t care to provide some customer service. I wish I could cancel the order, but since this is a special order, I am obligated to wait with my empty living room. If and when I do get my furniture, I will no longer return to Furniture Row. I bought from them before and never encountered such bad customer service.
I was at your Davenport Iiwa store today buying furniture for my new business. The helping me was absolutely amazing unlike her co workers. When it was time to check out rhe computer we were doing my sale on was taken over by a girl named Lexi. Mary who was helping ne asked if she was almost done or if she could use her computer and Lexi proceeded to yell at her in front of clients and in front of the manager Jake, who did nothing but get snappy to at Mary who was just trying to get my order in and get us out. I have bought numerous pieces from that store but will never go back because of what i witnessed today. If it wasn’t for Mary apologizing and giving me the great customer service I would have walked out.
I went to the Furniture Row store in Harker Heights Texas. I got zero customer service. I am a black woman looking to buy a new bed room set. when I walked in the store I got no customer service, no one acknowledge me. As I was looking around the store some white people came in and they got great customer service. I then decided to leave, on my way out I stood right next to the customer and sales person (lady) and still no acknowledge. So I just walk out of the store with my money and went to Room to Go. I will never shop or send anyone to Furniture Row.
Zero customer service. We ordered and paid for furniture 13 weeks ago, estimated delivery to Grand Junction 6-8 weeks. Our furniture has been sitting in a warehouse in Denver for 3 weeks. Apparently they can’t figure out how to load it on any of your trucks that come weekly to Grand Junction. We have been lied constantly about delivery and still have nothing. Order number is 201-10454465 purchased at the showroom @ furniture row, 5445 N. Bannock, Denver.
We have had the exact same experience with them and are still waiting on our furniture and have been told 3 separate times it was to be delivered only to be rescheduled