Where is Frys Food Stores Corporate office Headquarters

Frys Food Stores Headquarters Address and Contact

Fry's Food Stores logo
  • Address: 4120 N 103rd Ave, Phoenix, AZ 85037, USA
  • Phone Number: +1 623-772-0501
  • Fax Number: N/A
  • Email: N/A
  • Number of Employees: 30,000
  • Established: 1960
  • Founder: Lorenzo G. Smith
  • Key People: Ron Schuster (CFO)

Frys Food Stores Headquarters Location & Directions

Frys Food Stores Headquarters Executive Team

Name

Title

Stephen M. McKinney

President

Ron Schuster

Chief Financial Officer

Kendra Merritt Doyel

Director of Public Relations

About Frys Food Stores, History and Headquarters Information


Frys Food Stores Headquarters Photos

Frys Food Stores Resources

  • Darlene Badger says:

    I need to know if you Support America or not? I have been a faithful and consistent shopper at your stores for over 30 years. However, you now seem to be completely unreasonable. It has been proven, that only 10% of all deaths attributed to COVID 19 are actually COVID deaths, it’s been proven that it cannot be transmitted by surfaces…..why then do you tell cashiers, that they will lose their jobs if they ‘touch’ a bag that isn’t from FRYS— you obviously do not care about the environment anymore….and of course we can bring reusable bags, but we have to bag our own groceries, why am I shopping at FRYS then? The cashiers touch EVERYTHING we touched when they scan it. You are such hypocrites! This is all wrong!!! I understand, at the beginning of the COVID no one really knew what was going on, I understand being careful then, BUT that time has passed. Masks are useless, that too has been proven, they are more dangerous than not wearing them. You do not receive the correct amount of oxygen when wearing them, that is OSHA’s requirement, “Human beings must breathe oxygen . . . to survive, and begin to suffer adverse health effects when the oxygen level of their breathing air drops below [19.5 percent oxygen]. Below 19.5 percent oxygen . . . , air is considered oxygen-deficient. At concentrations of 16 to 19.5 percent, workers engaged in any form of exertion can rapidly become symptomatic as their tissues fail to obtain the oxygen necessary to function properly (Rom, W., Environmental and Occupational Medicine, 2nd ed.; Little, Brown; Boston, 1992). Increased breathing rates, accelerated heartbeat, and impaired thinking or coordination occur more quickly in an oxygen-deficient environment. Even a momentary loss of coordination may be devastating to a worker if it occurs while the worker is performing a potentially dangerous activity, such as climbing a ladder. Concentrations of 12 to 16 percent oxygen cause tachypnea (increased breathing rates), tachycardia (accelerated heartbeat), and impaired attention, thinking, and coordination (e.g., Ex. 25-4), even in people who are resting.” When we wear masks it’s below 19.5 percent, believe, we have checked. It’s time to take a stand. Are you going to? Please tell me. So I know if I should (willingly) drive out of my way to go to another store. Believe me, most, the majority of people would stand with you, please support America.
    Thank you for your response.

  • Lyn Nelson says:

    Message to Fry’s Executive Management:

    Thank you for your uplifting and entertaining ways of TV commercial advertising! The fun people, their outfits, moves and music are delightful and truly a bright light in today’s climate. I’ve seen only two and both are creative, imaginative and they do inspire me to shop in your stores! Congratulations to your TV commercial advertising people, well done! Keep them coming.

  • Michelle says:

    Message to Fry’s Executive Management

    Stephen M. McKinney – President
    Kendra Merritt Doyel – Director of Public Relations

    Signage on the doors of your Gavilan Peak/Daisy Mtn Dr, Anthem store says masks are mandatory and yet I see people without them every time I shop. Why is management not addressing this? Inexcusable! If I walked into Walmart without a mask they wouldn’t let me in the door. I respect that because they are actively trying to help keep our community safe. Allowing this to continue is not a good look for Fry’s.

  • Susan says:

    To bad the enforcing masks isn’t required at the Thunderbird and 40th st location

  • David Koch says:

    Today, 7/30/2020, I was in your 22nd/Kolb Rd Fry’s. There was a couple that was unmasked. When I asked the cashier about it she stated that corporate says they cannot require a person(s) to wear masks.
    Now, your store has signage that states masks are REQUIRED. Your website states that masks are REQUIRED. The City of Tucson REQUIRES masks to be worn. This is a legal matter when it is a law.
    The next time I shop and notice person(s) without masks I will take a picture and file it on the city reporting site at which time the store will get a visit from the city to talk about the violation.
    People like that are violating the Constitution that allows leaders (city, county, state, or USA), in times of a pandemic, to make laws to protect the safety of its citizens.
    Please follow the law.

    Thank you.

  • Rachel says:

    On different occasions, I utilized the pick up service at Fry’s and experienced issues. Though I was opted in for text message updates, I was not advised I had any substitutions in my order. In fact, I was advised during my first botched pick up experience by the Fry’s employee that I had no substitutions in my order. On different dates, I got home to discover I was charged for items I did not order and did not approve substitutions for. I contacted Fry’s to try to resolve the issue, but unfortunately the Store Manager Brian Tabor of Store #52 ignored both of my email communications. I contacted customer service online and asked for assistance, but once again received no response. I have been a loyal customer for years, but after it became clear my business is not valued as there are no attempts to acknowledge or correct mistakes, I will be taking my business elsewhere.

  • Patricia Crane says:

    The Self Check Out Registers are absolutely disfunctional!
    The technology needs to be reprogrammed not to be hypersensitive to being slightly bumped when the Customer places their scanned items in a bag.

    Speaking as a Cashier from the Prescott Store on Willow Creek Rd. this technical glitche along with others, has created A NIGHTMARE situation for our Customers and Cashiers as the lines of patrons grow in length and the waiting time to utilize Self Checkout grows longer as we try to correct each arisings issue.
    Our store is losing good employees due to the lack of intervention.

    Please take inventory of these issues with employee s who work Self Checkout.
    Respectfully, A Cashier.
    Thank You!

  • Suzanne Busseuil says:

    The store on 92nd & Via Linda in Scottsdale needs to address the temperature. The southside of the store, from the clothing area to pharmacy area is unbearable hot. I had to leave the store before finishing my shopping due to excessive sweating. I have been shopping in this store for 20 years and never experienced this issue before. PLEASE fix!

  • Richard B says:

    Interesting that Fry’s doesn’t deign to respond to any of these matters.

    Three times in a year I”ve received a medication which was under strength which I know after 15 years taking it. Response: and argument with the pharmacist who stubbornly denied the problem and walked off saying “If you don’t like it, call the FDA”.

    What did customer service do about it? Express fake concern, but no action taken about the drug or the deplorable attitude. Do we see a pattern of indifference?

  • PJ Brown says:

    Raven Gregory is at Fry’s Food And Drug.
    Yesterday at 8:03 AM · Glendale, AZ

    My whole family is sick and my son works at the Frys at 67th and Bethany Home Rd. My son came down with fever the last two days and he called his job to tell them as much and George, his manager, told him he should come in anyway since he hasn’t had an official test done yet. The wait time to get the test is at least three days and then the time to wait to get the result.

    My son has worked at that store for nearly a year and has only missed one day and this is the kind of respect the corporation shows their workers.

    Just wanted you to be aware of the risks the managers are taking with the lives of their employees and customers at Fry’s Food And Drug. The lack of consideration, utter irresponsibility and lack of awareness of something of this stature during a pandemic that grows worse and worse each day has and must be brought to light.

    I’ll be forwarding this to 12 News, FOX 10 Phoenix, WTKR News 3

    #blacklivesmatter
    #covid19
    #coronavirus
    #hotspot
    #essentialworkers

    Please SHARE and raise awareness of these very dangerous and troubling practices occurring in our own neighborhood and who knows how many other places.

  • Michael L Goodwin says:

    Hello my name is Mike Goodwin today June 2, 2020 I had a very bad experience at Fry’s at 9401 E 22nd St Tucson, AZ. As you know and every other person in AZ should know we are to social distance from each other. I take this to heart because I have very many medical issues. Heart disease, diabetes, cardiac syndrome X, to name a few. As a matter of fact my cardiologist told me today I need an angiogram but he has to wait until the Covid 19 cases fall, because he does not want me to be in a hospital environment with my poor health. We we were in line at check stand 7, we were apart from the next person at least by 6 feet. The store we usually shop at says we can not put our items on the belt until the person is cleared all the way in front of us. Sebastian who was the checker, told me and my wife to put our stuff on. My wife asked him are you sure because the other store say otherwise. He got rude and said ” you are already bunched up, so it does not make a difference.” I was very upset, he knows nothing about my disability and health conditions. My wife proceeded to check out. I went to customer service and asked for a manager. She called Melissa and Zach many times, and another gentleman had been waiting as well. He finally gave up. I asked again when someone would be there. I waited and waited. My wife was done checking out and came to the customer service area and said Sebastian had gotten more rude and even pulled his mask down and got a drink. I then asked Ann for the district office number, she said someone would be there to talk in a minute. I waited and waited. I finally said I want the phone number, well she gave me a number but it was not to the district office it was to another Fry’s store in Tucson, they said that was the wrong number. As I am walking out I see Zach, I go over and tell him I had been waiting on him or Melissa to come to customer service. Well then one of the workers named Lailonie told me that it is none of Zach’s concerns because he is not a real manager he is just a front end manager. I asked Zach if he was allowing her to speak for him and Fry’s. I then told him I would find a way to contact Fry’s and file a complaint. This is when Melissa came over and I told her what happened and even said what Lailonie said with her there. She said I will talk to her. I said this is unacceptable and I would call district and tell them, her response was, ok hey will have me call you so I guess we will talk again. So as far as social distancing, what is your policy? And I will be contacting the news here in Tucson to tell my story to everyone about the situation that happened today. I will contact the city, county and state about the social distancing as well at your store. I know that this is falling on deaf ears and that is fine, because social media is a way to get my story out as well. Good Day, Mike Goodwin, 520-208-1379

    • David Burright says:

      When I have major problems with individuals at a Fry’s grocery stores in Arizona, the Fry’s management do not really like for me to communicate with my friends that I know because they get rather upset. These friends that I rarely communicate with unless there is an major issue that one goes through. My friends are known to Fry’s employees as the Kroger’s being that they are the owners of the Fry’s food stores.

  • Larry Bravo says:

    My prescription is given to us by a doctor for 90 days. your clerk at the pharmacy said we could only get a 30 day fill, I’ve been getting prescriptions there for years, sadly to say I am changing to a different pharmacy.

  • Darenda Small says:

    First of all I had macadamia nut cookies but can’t see if they’re b on there bc due to thermal paper fades quickly, second of all what I’m missing isn’t over $20.00 and I wouldn’t go through all this hassle if I was a big lier or scammer. I just want what I paid for and I felt like the treatment I received was way more than inadequate!!! I think Frank should’ve showed me GREAT customer service instead he did totally the opposite!! I would think he even could’ve took the benefit of doubt😢yes, I’m tearing up while writing this and my feelings are truly truly hurst and I’m still very irrated and upset!!! I’m not done yet!! I’m calling corporate tomorrow and I hope someone will get my food so me and my granddaughter can have the seafood feast we planned weeks ago!! I talked to Frank yesterday and to this day he NEVER called me back!!! Please Fry’s Coorporate make a long time and deservant customer happy by giving me a call and at least talking to Frank and Zema about their CUSTOMER SERVICE skills. I work customer service as well and the only person that I felt cared about my issue was AMBER so KUDOS to her. Please give me a call @ 520-256-0715 or the VIP# 520-272-0606 Elizabeth but PLEASE explain to her who you are and why you’re calling so she doesn’t think you’re a bill collector lol. Thank you

  • Darenda Small says:

    I’ve going to my neighborhood Frys at 1st & Grant, Tucson AZ before Fry’s was even there ( it was WAREHOUSE FOODS). I have NEVER EVER been upset and disturbed as a customer in my life!!! I’m sure my comment will be longer that the amount of characters allowed. I’ve been having this issue from 4/11/20-4/25/20, with GREAT FUSTRATIONS!! At 7:15 after leaving the pharmacy that closer at 7pm. I picked up a few groceries. My ride called to advise they were there to pick me up. I checked out and made a few more stops before going home. I was putting my groceries away around 9pm and noticed I didn’t have my shrimp that was on sale, 2 lemons and 2lbs of Land ‘O Lakes butter both unsalted one of the lbs was creamy in a black box. I called Fry’s around 9:02 pm and to my surprise a very nice young lady by the name of Amber answered the phone. She advised me she would check to see if someone brought it to customer service and to call back the next day. I called back and talked and talked to Amber and she said nobody turned in my bag of food. She asked me if I had hm the receipt and I looked for it while she waited patiently on the phone. I didn’t find it in my purse and I told her I probably left in my rides car. She told me that’s fine and asked what my VIP# was, I told her I put in a phone# and gave her that. A few days later I called and she said they couldn’t find my sale. I was upset and almost took it as a loss until a few days later I found the receipt!! I called and Denise said to bring it in. It was later in the day and I asked to speak to Denise or Amber and the young Black lady who I found out was Zema. She’s always at customer service. I could tell by her demeanor that she wasn’t in the gm best of moods that evening. She told me to write the VIP ph# and my cell# and a manager will check the tape. I shopped for another 20 mins and she told me a manager hadn’t checked the tape yet but they will tonight, I thought she must’ve made a copy of the B receipt and gave it back to me. She never once asked me for my name and I told her I had a ride and had to leave. I called the next day and OMG!! Talked to Amber first and then a Manager by the name of Frank(this is where CUSTOMER SERVICE went out the door) he starts asking me a few questions and I already know Amber briefed him on the situation. By now I’m really irritated!!! He got the VIP ph# AGAIN and asked me if the# I was calling from a good call back # and I told him yes. He started asking me stupid questions like: my race, my body type!!! Wth!!! and what I had on: like really I can’t remember!!! After a few hrs I call back and told him I was with teen granddaughter. I told him she was a light skinned Afro American and she had long blond braids and hoped that could Gn narrow his search, he then asked me if her body type was full figure and I said she’s a little chunky!! I didn’t like his questions to begin with and I really got irrated when he asked the questions about my granddaughter. I told him for the second time the receipt had a ref# he didn’t want it because it would take days to search by that (makes no sense to me). By this time even more irrated!!! He also told me that he called the # he was to call me back on and some elderly lady answered and said she didn’t know me and I told that couldn’t be because I was the oldest person in the house. I told gm him the VIP# is my mother’s and I laughed that she might’ve thought he was as a bill collector. He told me he looks, couldn’t find me in the tape and told me to call back again. I called my Mom laughing and she said a man did call her but he was asking for a SHOLANDA!!! WTH!!! More that upset, pissed and irrated!!! I call Frys back and got Amber and I asked for FRANK!! She told me she hasn’t seen him for a few hrs and may have wen home!!! What?? He was supposed to call me back and I told Amber he called my Mom looking for SHOLANDA!!! I vented on her but didn’t mean to, I apologized and she was very sympathetic. Thanks Amber🥰 I needed that!!! First of all I think I had Macademia nut cookies cont on next cmnt

  • JB says:

    Your corporate contact info listed is actually a store, ridiculous!! If I wanted to contact a specific store, I would have done so.

  • Nina Brannock says:

    I went to a Frys store on 4/15 in Gilbert at Williams Field and Pecos. I was appalled that your employees were not wearing face masks or gloves. I felt very unsafe. I will not be shopping there anymore. Trader Joe’s provides their employees with PPE. I will only shop there from now on. 😷

  • Fuck frys says:

    Fry’s cooperate in Tolleson do not care for there employees! They do very little to protect their employees they have no hazardous pay considering they essential. They were not informed that another employee was carrying the Coronavirus!

  • Dennis Williams says:

    I guess nobody cares that we are not getting our ads timely from your company. For the last two weeks we have not received your ads until real late Wednesday. Our mail arrives late in the afternoon and It is senior day today. We have been loyal customers for years but I guess your advertising department has decided to not send your ads in a timely manner. I hope it works out for you.
    Dennis Williams

  • Dennis Williams says:

    We had been getting the grocery ads on Monday. All of a sudden the ads have been delayed and the last two weeks we have not received any ad from the post office. Our zip code is 85382 95th and Lake Pleasant Rd Rd Peoria

  • Frank H. says:

    Store #66 has an assistant produce manager named Frank tovar of whom an investigation needs to be done about his inappropriate conduct and very sloppy quality of work. I’m gonna report him to the BBB as something needs to be on file about this guy he not a good person or manager

    • Fuck frys says:

      That is only half the cake with this company! They don’t pay the warehouse employees hazardous pay! They don’t sanitize the warehouse that selects the inventory for the local grocery stores. This is sick!

  • Ronald Russell says:

    I have loved shopping at Fry’s but when you added a $4.95 pickup charge I switched to Walmart. Please reconsider this charge.

  • Sue Clark says:

    Bad experience Sahurita Arizona Checker was questioned x3 about wrong prices. Did not even check. So I went back and pulled the ads by the product. He then said he would not wait on me and called his supervisor She said they were old ads not pulled. I was then upset and quit shopping and went to Walmart and spent 142.67 on groceries If Frys is in trouble they need to emphasize customer service. I will no longer shop at Fry’s in Arizona. I do shop at Kroger’s in Taylorville Il and they are all helpful and courteous I will continue to shop there.

  • Sheri Kozlowski says:

    My husband bought potato salad from the Union Hills store on Tuesday, November 18th. I started to eat the remaining salad last night, November 21st and choked on a plastic tab that was in the potato salad. There was no tab on the container the potato salad came in so this was obviously something that was in the potato salad when it was being made. I called the customer service number for the Fry’s Headquarters and was told they were sorry and simply return the container and they would give us another one. I taught Customer Service for General Motors and hardly call this a recovery effort. This doesn’t fix the issue, quality control is not obtained by replacing a defective product with the same product. I am very disappointed in Fry’s “Customer Service” and will never buy a packaged product from their deli’s again. Buyer beware!

  • Steven says:

    All year long most of the stock on the shelves have went up noticeably. That is, when you can find what you want on the shelf and IT NOT be OUT OF STOCK. I am disabled, and only get a monthly check that puts me below the poverty line level.

    To top it off, Fry’s is now charging a $.50 service fee for cash back on ANY AMOUNT of a grocery order.

  • Gil Matta says:

    The new Fry’s food store downtown Phoenix, eating area, the chairs need sliders under the chairs feet, so much noise, can’t have a nice conversation without having to speak up to the person you’re with. Please put the sliders under the chairs, thank you.
    From a long time customer of your other stores.

  • Carmen Mason says:

    Our church would like to submit a letter for donation of non perishable for our missionaries who travel to an orphanage in mexico /we collect clothing shoes sweaters toys /they travel 2nd week in december/thank you for your response sister carmen

  • john nelson says:

    I was informed this morning that there is a .48 charge for using our debit card. Well guess what, we spend thousands of dollars with Fry’s and that will come to a crashing halt real soon if this keeps on. YOUR CHOICE!!!!!!!

  • Jimmy Kindle says:

    I went to Fry’s store located at the Foothills in Yuma, Az yesterday they were very busy and as usual most lines were shut down and people were standing in long lines to get checked out. I wish you could have heard the comments made due to your trying to get customers to check themselves out with that brilliant idea of self check out! One lady said, “If I wanted to go back to work I would get a job instead of hiring our here at Fry’s and do their work instead, which takes work away from those who need it!” I have been a loyal customer for many years but since your installing self check out we will start going to Albertson’s! Your come on is saving on gas etc, but gassing at Sam’s club we save enough to pay for our membership. At the store yesterday I counted less than 10 people using self check out and while waiting another line closed. Your busy season is about to come and before self check out you had all lines open and a line or two for under 15 items and we did not have to wait very long to get out. Wise up and go back to what worked or lose more people and quit copying everything that Wal-Mart does. Kroger’s has always been a great store but you are sure bringing it down fast. I won’t mention the mess at your gas pumps do to the fact they do not know how to have cars enter one way and leave another instead of coming in at all directions. One thing you could learn from Wal-Mart (Sams club) they have such a system and it works great, copy something that works instead should be your goal for better customer relations.

  • Berna says:

    Why does Fry’s sell salad dressing with MSG in the ingredients? MSG was banned years ago due to health issues. You also sell soups that have GMO in them. Why? Food products from China were also banned years ago. How many food items are made in China for human and animal consumption are found on your shelves? You don’t care what is in your products, if you still have these items in your stores!!!!! I bringing this to the decision makers, as Managers in your stores couldn’t help me!!!!!!!!!!

  • Lisa says:

    Fuck u Frys

  • Sandra says:

    I go to the Fry’s in Mesa, AZ , I have been going there for 13 yrs but will be looking for a new store to do my shopping. The store is very busy with the snowbirds here yet they only have 3 cashiers because they have determinded that more people are using the self check out. I’m 73 yrs old and don’t want to scan, bag and pay for my things therefore like I said I will be going else where from now on. I was there the other day and there were at least 10 people in line at the three lanes that were open. Shame on you!!!

  • Delfina says:

    Hi,

    My complaint about your store on Highland was we were in line to cash out on #18 register and the cashier was having trouble running gift cards for another customer so he called over I think she was a Manager her name is Melissa she could not assist either then another Frys employee was there trying to assist. So you have three employees attending another customer we had to put our groceries back in the cart and go to another register. We were never acknowledged or given apologies. This is not good customer service!
    Your employees need to be more considerate of us we are the consumer giving you business.

    From a
    Displeased customer
    Delfina R.

  • Steven says:

    I just got home from doing my shopping at my local fry’s, I was unhappy with your new policy. forcing people to the self help lane. Well I watched the lady do the same thing as if I went to a regester, She took the food out of my cart and scanned the items and bagged them. and I will keep doing that when I buy a lot and am shopping for two people. I hope you gave them a pay raise for this.

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