Where is Frys Food Stores Corporate office Headquarters
Frys Food Stores Headquarters Address and Contact
Frys Food Stores Headquarters Location & Directions
Frys Food Stores Headquarters Executive Team
Name | Title |
|---|---|
Stephen M. McKinney | President |
Ron Schuster | Chief Financial Officer |
Kendra Merritt Doyel | Director of Public Relations |
About Frys Food Stores, History and Headquarters Information
Fry’s Food and Drug is the household name in America, known for delivering quality products and eatables. It has the chain of supermarket and Fry’s Food Stores in U.S State of Arizona. Being the chain of multi-department stores, Fry’s has the collection of all necessities required for daily survival. Commenced in 1954 by Fry brothers, Donald Fry and Brother Charles, to eliminate hunger from the community called home and have a mission to eliminate waste across the company by 2025. The company was sold to Dillons in 1972 and later in 1983 they have merged with Kroger. Today this multi-department store runs under the division of Kroger. Headquartered in Tolleson Arizona, Fry’s has become the top choice of people who are looking quality grocery for their day to day life. Visit any of the stores near you to check out the collection and make daily purchases.
Frys Food Stores Headquarters Photos
Does your company have any district managers that actually visit stores unannounced?
The Largest Store on Valencia in Tucson is an absolute $hithole. The floors throughout the store are filthy. The bathrooms look like they belong in a Yuma Gas Station. Carts all over the parking lot and more trash.
I remember when this store opened, it was beautiful and would have fit right in in Del Mar, or LA Jolla California. All it takes is a store manager who doesn’t prioritize cleanliness for this to happen.
Please forward this to someone that is a decision maker, and can personally visit this store to take corrective action.This reflects very poorly on Frys/Kroger and is a no Brainer to fix.
If no action is taken this will be reported on Facebook and Twitter with pictures taken to document.
Thank You.
Fry’s on Indian School and 107th has a lot of black mold on the ceiling over the frozen foods! I asked a cashier about it and she said they have reported it many times and nothing gets done!
Was at Frys on McKellips and Recker in Mesa, AZ today. A customer was in line after admitting he had gone to his car and now wanted to return $124.00 of meat. The meat depart. told him doubtfully Customer Service would take it back since he took it out of the store. Cust. Service as manager to take it somewhere. She told him what happened and he said he didn’t want to hear it and brought it back to meat department to put back in stock. Health Department is against law big time.This took place about 14.12 pm
Hi I need to speak with someone in your corporate office
Dear Mr Mckinney I have been a customer of Fry’s for over 30 yrs and my Granddaughter is Tina Brown is working at the Fry’s in Tucson at the one on Irvington/Campbell and she was supposed to have gotten paid and is still waiting I know that she is small fry but without her groceries don’t get bagged carts don’t get put where they belong she doesn’t know that I am writing this so If it gets thrown away and she keeps waiting for that check then I know Fry’s doesn’t care for it’s workers. Thank you Laura Clark
What requirement do you have to have to work in the pharmacy? You might want to up the standards since when calling they just answer and hang up or don’t answer… if they hate their job which 90% look like they do them quit it’s pretty simple. Do your job or quit. 13th street and Bell Pharmacy is horrible and the Pharmacists well they have more attitude than the peasants walking around aimlessly
Horrible and costly experience placing an online “Delivery Order” at Fry’s at 744 W. Camelback in Phoenix. YOUR APP IS UNSATISFACTORY, COSTS MEMBERS $$$. I placed a $117 Order, Plus $9.95 Delivery and $5.00 Tip at 12:30pm today, only because my car was being towed to the shop. The App asks you for a ‘time delivery’, 2 hours from now, 4 hours from now, etc.. Because I had to work at 4:30pm I figured I would get the 2hr. delivery to my house, which is less than a 1/2 mile away, but the delivery would be here between 2:20-3:30pm, no problem. Still no delivery, and a response at 3:53pm stating that my Order is scheduled . Fry’s InstaCart sucks! I explained to whomever was texting me that, I could’ve walked over to Fry’s, bought a $100 worth of food, taken a Lyft home for $8.75 (Not $10.00 that Fry’s requires, plus a $5.00 Tip?? For what !?!). My bill would’ve been about $125. So now I’ve missed work since I’m the only to receive the purchase. I told my GF, so much for Fry’s Over-Roasted Chicken tonight with rice and toasted rolls. I guarantee you they’ll now NOT have our dinner items, nor the Apple Pie. Had I known Fry’s was this lackadaisical attitude towards their customers, as well as Deliveries, Pharmacy issues. They’d probably more business. Thanks to Fry’s I lost out on $125 pay tonight….waiting for the Instacart delivery girl named, “Anita”. In my initial Online Order, I asked that NO ITEMS BE SUBSTITUTED if the requested item was no longer available. So then, I get a text at 6:47pm that “Anita”, “has just started shopping for you” and that, any items or replacements will need my approval. I didn’t see the text until 7:10pm this evening. I responded by texting, NOT to replace any items if unavailable. Anita responded by saying, “I’m not sure how that works. Your purchase of Home Chef Savory Roasted Whole Chicken, has been refunded. Press ‘Y’ to approve.”
I knew I couldn’t count on Fry’s to come through. THEY NEVER DO! They even cost me valuable work money waiting for an Order that as of 7:45pm, Right Now! Has Still NOT ARRIVED!
Word to the wise. SHOP ELSEWHERE! I’m glad I’ve taken my business to other local grocery stores in the area over the last 3-4 months, as has family members and dissatisfied customer friends. I’ll pay a little more for respectful service. Ghetto Fry’s certainly would never. Not they would compensate you for costing you a days pay! Cancel Your Delivery Service. I order dogfood for my 3 large dogs, whom have not eaten since 8am, 12 HOURS AGO !! Fry’s is even cruel to others as a result of their incompetence. Glad I shop at PetSmart now. Another loss for The Kroger Co., although they’re probably not ashamed! People. Change your spending habits. Definitely DO NOT place an online Delivery Order if you have to work that day and your family needs food. It’ll never arrived. They’ll text you hours after it was supposed to be delivered, and, you’ll anger your employer thus losing potential earnings in this already tough economy. Again, I could’ve taken a Lyft and avoided all this, evening losing a days pay, had I only Fry’s Customer Service lacks, and spreads far beyond the inside of their stores. Anita didn’t now how to use the Fry’s App., and yet she’s shopping for senior citizens. I’ll definitely cut-n-paste this information so that others don’t lose hard-earned $$ as I have Sad part is I’d been shopping there for many years, but that all stopped months ago due to their professionalism. It’s now 8pm on Tuesday, and we’ve still not received our food. I know the dogs won’t starve, nor will we, just take notice. Feels good to be Fry’s Member! A hungry one ! and now, a little more broke, but Fry’s still got $130 out of my pocket. Shame !
Who is over all pharmacies at Frys grocery stores from corporate headquarters?
I have the same question. Some pharmacist are becoming very entitled and rude for no reason at all. I would like a way to make a complaint and if no result find another pharmacy.
I’m a shopper at the Fountain Hills location off of Shea. Your phone app is the worst of all competitors,not user friendly at all. A mgr,Alex, is also not customer friendly,on occasion he has instructed me to use the customer id in the app because it operates differently than the card id and that’s why I’m not getting the sale price. To make matters worse he says he cannot give me the sale,digital, price since it’s already been scanned.
On another note the product signage in asile is the best of any of your competitors
The frys store on 67 Ave. Bethany home Rd. is the worst frys in the valley it is managed by bad people they are very rude . ive been going there for 25 years im not shopping there any longer.
I shop at the frys down the road on 51st ave and olive almost on a regular basis. My infant ran out of formula around 10:30 on a Saturday night and needed more as it was my last can. I looked up to see when frys closed and it said 11:00pm.. I was thinking perfect I will go and get some real quick as they are only 1 mile away. So I got my son dressed and loaded up and I also got dressed and headed out with 20 minutes til 11:00pm. I pulled in and parked no later then 10:46!and was about to walk in when they told me “can’t come in we’re closed!” I said you have 15 minutes before 11:00 (Closing time). Long story short, I was treated horribly, talked bad too and was pushed away with a hungry infant. This is the worst service I have ever had and will NO longer shop at a store where the employees and the manager will let an infant starve Smfh.. I WAS TREATED BAD, TURNED AWAY AND LEFT WITH NOTHING. I WILL NO LONGER BE SHOPPING HERE! SHAME ON YOU ALL AND SHAME ON THE MANAGEMENT WHO HIRES YOU. A discrase to the Frys/Kroger name!!!!!
Brett, unfortunately, you cannot count on The Kroger Co./Fry’s (especially it’s Customer Service), when your in a pinch, which is why my mother stopped using their pharmacy. Rude and short-tempered staff. There’s plenty of other great grocery stores out there though, just not Fry’s. As I write this, I’ve been waiting for my online Delivery Order which should’ve have been delivered by 2:30pm. It’s now 8:13pm and we’re still waiting for our dinner, as well as our 3 large dogs (our car broke down on Sunday. They were the closest store, unfortunately.). Good luck and your family. Sorry this happened to your child. Unfortunately, Kroger knows not…. the definition of sympathy nor compassion! lol. Time for me to email 3 On My Side! Good Luck to you!
I do online ordering and pickup. Ordered sugar free coffee creamer Carmel flavored and they don’t have so offered sugar creamer in place of. I am diabetic so did me no good. When I called they said couldn’t help me with a sugar free replacement as I declined the sugary one. I live 30 miles round trip. Only go to Anthem 1-2 times monthly. Now for at least two weeks every morning I will think of Fry’s with very unhappy thoughts, to be nice about it!!! Your grocery pickers don’t think!
Hi Debbie. I know the feeling. Many a time in the past they’ve either brought me the wrong item, or substituted it something not even close. And it’s too much hassle to try and go in the store to resolve the matter. I only use their Delivery when I absolutely have to, and they still mess it up. This afternoon at 12:30p, I placed an online order which states that, for $10.00 plus Tip, it will be at your house (1/2 mi. away), by 2:30-3pm. It’s now 8:06pm and we’re still waiting! The dinner items we order from the Deli are now, no longer available according to their texts. Geez! Can’t win! Good luck out there.
It is taking a week or longer to get prescriptions filled at the Globe Az Frys Pharmacy – ridiculous! Shopping around for a Pharmacy that offers a more acceptable level of service
The NEW automated pharmacy line is causing too much work for everyone, the customer and the pharmacy!!! it’s awful!!!
I cannot call RX at night after hours, no request to call Dr unless you speak to someone in the pharmacy, it is redundant, takes too long and frustrating…I’ve a customer since Skaggs but I’m moving all my Rx’s to CVS!!!
Hi. We’re moving to Show Low from Chandler. There is a safeway and walmart up there but we don’t have a Frys. Are there any plans to open a Frys in Show Low? Thank you for your time.
Scott Sternlieb
Are you part of the group pressuring the legislators that are putting forth clarifications to our voting laws? Your president Monica Garnes is part of the GPL that put forth a statement. I support the changes. They are minor and will serve to clean up our voting list and make sure that those registering to vote are citizens. I can’t see this as being a bad thing. The 2020 election showed that, when allowed, fraudulent practices will prevail. I see that not having these laws in place is voter’s suppression in that my legitimate vote is cancelled out 10 fold by those who vote illegally. I shop for a lot of my food at Fry’s. Please let me know if Monica Garnes did support this. If so, I will start my boycott along with spreading the word for others to do the same
Hi, I have visited your Ahwatukee on E Ray Rd. Several times and every single time I go there to shop because it is right down the street from my residence, no one speaks to me especially when I get to the register. All the cashier does is tell me my total. WOW…this is how your employees do when my money goes to their paycheck?? Then, today I go to the service desk to send money to my family member and I tried to pay with my credit card and the employee rudely tells me that I can only pay with a debit card/cash. Then after I walk away the guy behind me says “How are you doing” and the employee says “I’m fine now” which was a smart ass remark. Also, when I am with my friend, they will speak to her but never acknowledge me. I’m not trying to throw the race card out but I call it like I see it. I get treat like this on a daily basis and it’s very DISGUSTING. I’m a Pharmacist and I treat all my customers the same and they all know me by my nickname. This is called a great relationship with my customers. I have lost all faith in humanity. I have come to terms that this is not my country. Anyway, I hope this gets resolved and thanks for reading my rant!!!
Hello. I am a customer of the Fry’s store at Bell Rd and 27th Ave in Phoenix.
I need distilled water for the medical device I use each night.
Three times in a row, I have ordered gallons of distilled water, with no substitutions, and received either drinking or purified water. These will not work. Please reach your people the difference. I will be shopping elsewhere from now on.
I recently shopped at your Yuma store and upon my third visit this week they still did not have any coke 12 packs in stock. They refused my request for a rain check. So my question is why the hell should I bother with weekly ad when half of the the ad items you have on sale you are out of stock on. Is this simply bate and switch? I am done with you guys. If you cannot stock or stand behind your ads why bother. Shame on you!
I could like to know why I can not buy Barber Chicken Kiev or Brooks Ketchup in your stores? I am from Illinois and we were able to get these items everywhere, could you please help me to understand this I would greatly appreciate it. Thank you for your time.
Lola Laws
Hello ,
I have been a long time shopper at Fry’s Food and Drug well heck all my life . I was very disappointed in the service I received at your fry’s store on 43rd avenue and Northern. It was a couple days ago on New year’s eve . Me and my 3 children were shopping as this was after work and my only time i could shop as i am a first responder and have been on the clock at this point for days . Me and my children shop and gather all of our Groceries to pay and when i get to the front registers they were all CLOSED . I ask the manager James if he could please open a Register and have someone ring up my groceries . He was VERY RUDE and stated to me that he could not do so . He stated that he didn’t have anyone to run a register . However I seen multiple cashiers walking around . One actually approached me and said Ma’am I will ring you up his name was Jordan, Then when he asked the manager if he could ring me up he manager stated to him ” no you may not I need him on the You Scan” then the manager stated ma’am you will need to use the u scan to ring up all your food , I told him i was gonna contact corporate cause this wasn’t right and he stated he didn’t care an shrugged his shoulders and walked away . I was incredibly upset that i was being treated this way , So with no other choice I rang up $600.00 in groceries on the you scan machine . It was a hassle and uncalled for as you had employees there whom could have helped . The store was open until 11pm and I was shopping at around 6pm so again no reason for no one too help me . I am extremely dis satisfied and will take my business else where from here on out . I will to return to ANY of your stores and neither will my family after being treated that way . You have just lost a very loyal customer .
I need to know if you Support America or not? I have been a faithful and consistent shopper at your stores for over 30 years. However, you now seem to be completely unreasonable. It has been proven, that only 10% of all deaths attributed to COVID 19 are actually COVID deaths, it’s been proven that it cannot be transmitted by surfaces…..why then do you tell cashiers, that they will lose their jobs if they ‘touch’ a bag that isn’t from FRYS— you obviously do not care about the environment anymore….and of course we can bring reusable bags, but we have to bag our own groceries, why am I shopping at FRYS then? The cashiers touch EVERYTHING we touched when they scan it. You are such hypocrites! This is all wrong!!! I understand, at the beginning of the COVID no one really knew what was going on, I understand being careful then, BUT that time has passed. Masks are useless, that too has been proven, they are more dangerous than not wearing them. You do not receive the correct amount of oxygen when wearing them, that is OSHA’s requirement, “Human beings must breathe oxygen . . . to survive, and begin to suffer adverse health effects when the oxygen level of their breathing air drops below [19.5 percent oxygen]. Below 19.5 percent oxygen . . . , air is considered oxygen-deficient. At concentrations of 16 to 19.5 percent, workers engaged in any form of exertion can rapidly become symptomatic as their tissues fail to obtain the oxygen necessary to function properly (Rom, W., Environmental and Occupational Medicine, 2nd ed.; Little, Brown; Boston, 1992). Increased breathing rates, accelerated heartbeat, and impaired thinking or coordination occur more quickly in an oxygen-deficient environment. Even a momentary loss of coordination may be devastating to a worker if it occurs while the worker is performing a potentially dangerous activity, such as climbing a ladder. Concentrations of 12 to 16 percent oxygen cause tachypnea (increased breathing rates), tachycardia (accelerated heartbeat), and impaired attention, thinking, and coordination (e.g., Ex. 25-4), even in people who are resting.” When we wear masks it’s below 19.5 percent, believe, we have checked. It’s time to take a stand. Are you going to? Please tell me. So I know if I should (willingly) drive out of my way to go to another store. Believe me, most, the majority of people would stand with you, please support America.
Thank you for your response.
Message to Fry’s Executive Management:
Thank you for your uplifting and entertaining ways of TV commercial advertising! The fun people, their outfits, moves and music are delightful and truly a bright light in today’s climate. I’ve seen only two and both are creative, imaginative and they do inspire me to shop in your stores! Congratulations to your TV commercial advertising people, well done! Keep them coming.
Message to Fry’s Executive Management
Stephen M. McKinney – President
Kendra Merritt Doyel – Director of Public Relations
Signage on the doors of your Gavilan Peak/Daisy Mtn Dr, Anthem store says masks are mandatory and yet I see people without them every time I shop. Why is management not addressing this? Inexcusable! If I walked into Walmart without a mask they wouldn’t let me in the door. I respect that because they are actively trying to help keep our community safe. Allowing this to continue is not a good look for Fry’s.
To bad the enforcing masks isn’t required at the Thunderbird and 40th st location
Today, 7/30/2020, I was in your 22nd/Kolb Rd Fry’s. There was a couple that was unmasked. When I asked the cashier about it she stated that corporate says they cannot require a person(s) to wear masks.
Now, your store has signage that states masks are REQUIRED. Your website states that masks are REQUIRED. The City of Tucson REQUIRES masks to be worn. This is a legal matter when it is a law.
The next time I shop and notice person(s) without masks I will take a picture and file it on the city reporting site at which time the store will get a visit from the city to talk about the violation.
People like that are violating the Constitution that allows leaders (city, county, state, or USA), in times of a pandemic, to make laws to protect the safety of its citizens.
Please follow the law.
Thank you.
On different occasions, I utilized the pick up service at Fry’s and experienced issues. Though I was opted in for text message updates, I was not advised I had any substitutions in my order. In fact, I was advised during my first botched pick up experience by the Fry’s employee that I had no substitutions in my order. On different dates, I got home to discover I was charged for items I did not order and did not approve substitutions for. I contacted Fry’s to try to resolve the issue, but unfortunately the Store Manager Brian Tabor of Store #52 ignored both of my email communications. I contacted customer service online and asked for assistance, but once again received no response. I have been a loyal customer for years, but after it became clear my business is not valued as there are no attempts to acknowledge or correct mistakes, I will be taking my business elsewhere.
The Self Check Out Registers are absolutely disfunctional!
The technology needs to be reprogrammed not to be hypersensitive to being slightly bumped when the Customer places their scanned items in a bag.
Speaking as a Cashier from the Prescott Store on Willow Creek Rd. this technical glitche along with others, has created A NIGHTMARE situation for our Customers and Cashiers as the lines of patrons grow in length and the waiting time to utilize Self Checkout grows longer as we try to correct each arisings issue.
Our store is losing good employees due to the lack of intervention.
Please take inventory of these issues with employee s who work Self Checkout.
Respectfully, A Cashier.
Thank You!
The store on 92nd & Via Linda in Scottsdale needs to address the temperature. The southside of the store, from the clothing area to pharmacy area is unbearable hot. I had to leave the store before finishing my shopping due to excessive sweating. I have been shopping in this store for 20 years and never experienced this issue before. PLEASE fix!
Interesting that Fry’s doesn’t deign to respond to any of these matters.
Three times in a year I”ve received a medication which was under strength which I know after 15 years taking it. Response: and argument with the pharmacist who stubbornly denied the problem and walked off saying “If you don’t like it, call the FDA”.
What did customer service do about it? Express fake concern, but no action taken about the drug or the deplorable attitude. Do we see a pattern of indifference?
Raven Gregory is at Fry’s Food And Drug.
Yesterday at 8:03 AM · Glendale, AZ
My whole family is sick and my son works at the Frys at 67th and Bethany Home Rd. My son came down with fever the last two days and he called his job to tell them as much and George, his manager, told him he should come in anyway since he hasn’t had an official test done yet. The wait time to get the test is at least three days and then the time to wait to get the result.
My son has worked at that store for nearly a year and has only missed one day and this is the kind of respect the corporation shows their workers.
Just wanted you to be aware of the risks the managers are taking with the lives of their employees and customers at Fry’s Food And Drug. The lack of consideration, utter irresponsibility and lack of awareness of something of this stature during a pandemic that grows worse and worse each day has and must be brought to light.
I’ll be forwarding this to 12 News, FOX 10 Phoenix, WTKR News 3
#blacklivesmatter
#covid19
#coronavirus
#hotspot
#essentialworkers
Please SHARE and raise awareness of these very dangerous and troubling practices occurring in our own neighborhood and who knows how many other places.
any update on the compliant?
Hello my name is Mike Goodwin today June 2, 2020 I had a very bad experience at Fry’s at 9401 E 22nd St Tucson, AZ. As you know and every other person in AZ should know we are to social distance from each other. I take this to heart because I have very many medical issues. Heart disease, diabetes, cardiac syndrome X, to name a few. As a matter of fact my cardiologist told me today I need an angiogram but he has to wait until the Covid 19 cases fall, because he does not want me to be in a hospital environment with my poor health. We we were in line at check stand 7, we were apart from the next person at least by 6 feet. The store we usually shop at says we can not put our items on the belt until the person is cleared all the way in front of us. Sebastian who was the checker, told me and my wife to put our stuff on. My wife asked him are you sure because the other store say otherwise. He got rude and said ” you are already bunched up, so it does not make a difference.” I was very upset, he knows nothing about my disability and health conditions. My wife proceeded to check out. I went to customer service and asked for a manager. She called Melissa and Zach many times, and another gentleman had been waiting as well. He finally gave up. I asked again when someone would be there. I waited and waited. My wife was done checking out and came to the customer service area and said Sebastian had gotten more rude and even pulled his mask down and got a drink. I then asked Ann for the district office number, she said someone would be there to talk in a minute. I waited and waited. I finally said I want the phone number, well she gave me a number but it was not to the district office it was to another Fry’s store in Tucson, they said that was the wrong number. As I am walking out I see Zach, I go over and tell him I had been waiting on him or Melissa to come to customer service. Well then one of the workers named Lailonie told me that it is none of Zach’s concerns because he is not a real manager he is just a front end manager. I asked Zach if he was allowing her to speak for him and Fry’s. I then told him I would find a way to contact Fry’s and file a complaint. This is when Melissa came over and I told her what happened and even said what Lailonie said with her there. She said I will talk to her. I said this is unacceptable and I would call district and tell them, her response was, ok hey will have me call you so I guess we will talk again. So as far as social distancing, what is your policy? And I will be contacting the news here in Tucson to tell my story to everyone about the situation that happened today. I will contact the city, county and state about the social distancing as well at your store. I know that this is falling on deaf ears and that is fine, because social media is a way to get my story out as well. Good Day, Mike Goodwin, 520-208-1379
When I have major problems with individuals at a Fry’s grocery stores in Arizona, the Fry’s management do not really like for me to communicate with my friends that I know because they get rather upset. These friends that I rarely communicate with unless there is an major issue that one goes through. My friends are known to Fry’s employees as the Kroger’s being that they are the owners of the Fry’s food stores.
My prescription is given to us by a doctor for 90 days. your clerk at the pharmacy said we could only get a 30 day fill, I’ve been getting prescriptions there for years, sadly to say I am changing to a different pharmacy.
First of all I had macadamia nut cookies but can’t see if they’re b on there bc due to thermal paper fades quickly, second of all what I’m missing isn’t over $20.00 and I wouldn’t go through all this hassle if I was a big lier or scammer. I just want what I paid for and I felt like the treatment I received was way more than inadequate!!! I think Frank should’ve showed me GREAT customer service instead he did totally the opposite!! I would think he even could’ve took the benefit of doubt😢yes, I’m tearing up while writing this and my feelings are truly truly hurst and I’m still very irrated and upset!!! I’m not done yet!! I’m calling corporate tomorrow and I hope someone will get my food so me and my granddaughter can have the seafood feast we planned weeks ago!! I talked to Frank yesterday and to this day he NEVER called me back!!! Please Fry’s Coorporate make a long time and deservant customer happy by giving me a call and at least talking to Frank and Zema about their CUSTOMER SERVICE skills. I work customer service as well and the only person that I felt cared about my issue was AMBER so KUDOS to her. Please give me a call @ 520-256-0715 or the VIP# 520-272-0606 Elizabeth but PLEASE explain to her who you are and why you’re calling so she doesn’t think you’re a bill collector lol. Thank you
I’ve going to my neighborhood Frys at 1st & Grant, Tucson AZ before Fry’s was even there ( it was WAREHOUSE FOODS). I have NEVER EVER been upset and disturbed as a customer in my life!!! I’m sure my comment will be longer that the amount of characters allowed. I’ve been having this issue from 4/11/20-4/25/20, with GREAT FUSTRATIONS!! At 7:15 after leaving the pharmacy that closer at 7pm. I picked up a few groceries. My ride called to advise they were there to pick me up. I checked out and made a few more stops before going home. I was putting my groceries away around 9pm and noticed I didn’t have my shrimp that was on sale, 2 lemons and 2lbs of Land ‘O Lakes butter both unsalted one of the lbs was creamy in a black box. I called Fry’s around 9:02 pm and to my surprise a very nice young lady by the name of Amber answered the phone. She advised me she would check to see if someone brought it to customer service and to call back the next day. I called back and talked and talked to Amber and she said nobody turned in my bag of food. She asked me if I had hm the receipt and I looked for it while she waited patiently on the phone. I didn’t find it in my purse and I told her I probably left in my rides car. She told me that’s fine and asked what my VIP# was, I told her I put in a phone# and gave her that. A few days later I called and she said they couldn’t find my sale. I was upset and almost took it as a loss until a few days later I found the receipt!! I called and Denise said to bring it in. It was later in the day and I asked to speak to Denise or Amber and the young Black lady who I found out was Zema. She’s always at customer service. I could tell by her demeanor that she wasn’t in the gm best of moods that evening. She told me to write the VIP ph# and my cell# and a manager will check the tape. I shopped for another 20 mins and she told me a manager hadn’t checked the tape yet but they will tonight, I thought she must’ve made a copy of the B receipt and gave it back to me. She never once asked me for my name and I told her I had a ride and had to leave. I called the next day and OMG!! Talked to Amber first and then a Manager by the name of Frank(this is where CUSTOMER SERVICE went out the door) he starts asking me a few questions and I already know Amber briefed him on the situation. By now I’m really irritated!!! He got the VIP ph# AGAIN and asked me if the# I was calling from a good call back # and I told him yes. He started asking me stupid questions like: my race, my body type!!! Wth!!! and what I had on: like really I can’t remember!!! After a few hrs I call back and told him I was with teen granddaughter. I told him she was a light skinned Afro American and she had long blond braids and hoped that could Gn narrow his search, he then asked me if her body type was full figure and I said she’s a little chunky!! I didn’t like his questions to begin with and I really got irrated when he asked the questions about my granddaughter. I told him for the second time the receipt had a ref# he didn’t want it because it would take days to search by that (makes no sense to me). By this time even more irrated!!! He also told me that he called the # he was to call me back on and some elderly lady answered and said she didn’t know me and I told that couldn’t be because I was the oldest person in the house. I told gm him the VIP# is my mother’s and I laughed that she might’ve thought he was as a bill collector. He told me he looks, couldn’t find me in the tape and told me to call back again. I called my Mom laughing and she said a man did call her but he was asking for a SHOLANDA!!! WTH!!! More that upset, pissed and irrated!!! I call Frys back and got Amber and I asked for FRANK!! She told me she hasn’t seen him for a few hrs and may have wen home!!! What?? He was supposed to call me back and I told Amber he called my Mom looking for SHOLANDA!!! I vented on her but didn’t mean to, I apologized and she was very sympathetic. Thanks Amber🥰 I needed that!!! First of all I think I had Macademia nut cookies cont on next cmnt
Your corporate contact info listed is actually a store, ridiculous!! If I wanted to contact a specific store, I would have done so.
Yeah, I just found that out myself. Did you get the corp. number?
I went to a Frys store on 4/15 in Gilbert at Williams Field and Pecos. I was appalled that your employees were not wearing face masks or gloves. I felt very unsafe. I will not be shopping there anymore. Trader Joe’s provides their employees with PPE. I will only shop there from now on. 😷
Fry’s cooperate in Tolleson do not care for there employees! They do very little to protect their employees they have no hazardous pay considering they essential. They were not informed that another employee was carrying the Coronavirus!
I guess nobody cares that we are not getting our ads timely from your company. For the last two weeks we have not received your ads until real late Wednesday. Our mail arrives late in the afternoon and It is senior day today. We have been loyal customers for years but I guess your advertising department has decided to not send your ads in a timely manner. I hope it works out for you.
Dennis Williams
We had been getting the grocery ads on Monday. All of a sudden the ads have been delayed and the last two weeks we have not received any ad from the post office. Our zip code is 85382 95th and Lake Pleasant Rd Rd Peoria
Store #66 has an assistant produce manager named Frank tovar of whom an investigation needs to be done about his inappropriate conduct and very sloppy quality of work. I’m gonna report him to the BBB as something needs to be on file about this guy he not a good person or manager
That is only half the cake with this company! They don’t pay the warehouse employees hazardous pay! They don’t sanitize the warehouse that selects the inventory for the local grocery stores. This is sick!
I have loved shopping at Fry’s but when you added a $4.95 pickup charge I switched to Walmart. Please reconsider this charge.
Bad experience Sahurita Arizona Checker was questioned x3 about wrong prices. Did not even check. So I went back and pulled the ads by the product. He then said he would not wait on me and called his supervisor She said they were old ads not pulled. I was then upset and quit shopping and went to Walmart and spent 142.67 on groceries If Frys is in trouble they need to emphasize customer service. I will no longer shop at Fry’s in Arizona. I do shop at Kroger’s in Taylorville Il and they are all helpful and courteous I will continue to shop there.
My husband bought potato salad from the Union Hills store on Tuesday, November 18th. I started to eat the remaining salad last night, November 21st and choked on a plastic tab that was in the potato salad. There was no tab on the container the potato salad came in so this was obviously something that was in the potato salad when it was being made. I called the customer service number for the Fry’s Headquarters and was told they were sorry and simply return the container and they would give us another one. I taught Customer Service for General Motors and hardly call this a recovery effort. This doesn’t fix the issue, quality control is not obtained by replacing a defective product with the same product. I am very disappointed in Fry’s “Customer Service” and will never buy a packaged product from their deli’s again. Buyer beware!
All year long most of the stock on the shelves have went up noticeably. That is, when you can find what you want on the shelf and IT NOT be OUT OF STOCK. I am disabled, and only get a monthly check that puts me below the poverty line level.
To top it off, Fry’s is now charging a $.50 service fee for cash back on ANY AMOUNT of a grocery order.
The new Fry’s food store downtown Phoenix, eating area, the chairs need sliders under the chairs feet, so much noise, can’t have a nice conversation without having to speak up to the person you’re with. Please put the sliders under the chairs, thank you.
From a long time customer of your other stores.
Our church would like to submit a letter for donation of non perishable for our missionaries who travel to an orphanage in mexico /we collect clothing shoes sweaters toys /they travel 2nd week in december/thank you for your response sister carmen
I was informed this morning that there is a .48 charge for using our debit card. Well guess what, we spend thousands of dollars with Fry’s and that will come to a crashing halt real soon if this keeps on. YOUR CHOICE!!!!!!!
I went to Fry’s store located at the Foothills in Yuma, Az yesterday they were very busy and as usual most lines were shut down and people were standing in long lines to get checked out. I wish you could have heard the comments made due to your trying to get customers to check themselves out with that brilliant idea of self check out! One lady said, “If I wanted to go back to work I would get a job instead of hiring our here at Fry’s and do their work instead, which takes work away from those who need it!” I have been a loyal customer for many years but since your installing self check out we will start going to Albertson’s! Your come on is saving on gas etc, but gassing at Sam’s club we save enough to pay for our membership. At the store yesterday I counted less than 10 people using self check out and while waiting another line closed. Your busy season is about to come and before self check out you had all lines open and a line or two for under 15 items and we did not have to wait very long to get out. Wise up and go back to what worked or lose more people and quit copying everything that Wal-Mart does. Kroger’s has always been a great store but you are sure bringing it down fast. I won’t mention the mess at your gas pumps do to the fact they do not know how to have cars enter one way and leave another instead of coming in at all directions. One thing you could learn from Wal-Mart (Sams club) they have such a system and it works great, copy something that works instead should be your goal for better customer relations.
Why does Fry’s sell salad dressing with MSG in the ingredients? MSG was banned years ago due to health issues. You also sell soups that have GMO in them. Why? Food products from China were also banned years ago. How many food items are made in China for human and animal consumption are found on your shelves? You don’t care what is in your products, if you still have these items in your stores!!!!! I bringing this to the decision makers, as Managers in your stores couldn’t help me!!!!!!!!!!
Fuck u Frys
I go to the Fry’s in Mesa, AZ , I have been going there for 13 yrs but will be looking for a new store to do my shopping. The store is very busy with the snowbirds here yet they only have 3 cashiers because they have determinded that more people are using the self check out. I’m 73 yrs old and don’t want to scan, bag and pay for my things therefore like I said I will be going else where from now on. I was there the other day and there were at least 10 people in line at the three lanes that were open. Shame on you!!!
Hi,
My complaint about your store on Highland was we were in line to cash out on #18 register and the cashier was having trouble running gift cards for another customer so he called over I think she was a Manager her name is Melissa she could not assist either then another Frys employee was there trying to assist. So you have three employees attending another customer we had to put our groceries back in the cart and go to another register. We were never acknowledged or given apologies. This is not good customer service!
Your employees need to be more considerate of us we are the consumer giving you business.
From a
Displeased customer
Delfina R.
I just got home from doing my shopping at my local fry’s, I was unhappy with your new policy. forcing people to the self help lane. Well I watched the lady do the same thing as if I went to a regester, She took the food out of my cart and scanned the items and bagged them. and I will keep doing that when I buy a lot and am shopping for two people. I hope you gave them a pay raise for this.