Where is Frontier Communications Corporate office Headquarters
Frontier Communications Headquarters Address and Contact
Frontier Communications Headquarters Location & Directions
Frontier Communications Headquarters Executive Team
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Name |
Title |
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Nick Jeffery |
CEO |
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Scott Beasley |
Executive Vice President & CFO |
About Frontier Communications, History and Headquarters Information
Frontier Communicationscompany excelling in telecommunications is based in the United States. It offers a wide variety of services including fibre- optic television, internet access, wireless internet access, local phone service, distance communication, digital phone, fibre optic internet as well as dish satellite. It is headquartered in the city of Norwalk, Connecticut in the US.
The company was initially named as Citizens Utilities Company and later until July 2008 it was known as Citizens Communications Company. Frontier Communications, in the beginning, operated only in certain specific areas including smaller communities and rural areas, subsequently it expanded to large metropolitan areas as well.
Initially placed in Minneapolis the communications company was established out of the remains of Public Utilities Consolidated Corporation. Richard Rosenthal was appointed as the President of the business in 1946. Currently, Dan McCarthy holds the position of the CEO.
The headquarters’ address is: 401 Merritt 7, Norwalk, CT 06851, USA.
Frontier Communications Headquarters Photos
So, I have a 2 gig account. The 2 modems that come with this account only allow a 1 Gbt connection. I’ve called MULTIPLE times, spoken with no less than 2 supervisors, and been promised an AXE300 so I can take advantage of the bandwidth I am paying for, since these have the correct ports that wont bottleneck the speed. This is ironic, because now, for the last two days, I’ve only been able to get 300Mbt, not even the 1Gbt that the subpar equipment allows. As I write this, I am on my 4th call TODAY to accounts and billing, where they are harassing me completely. There is zero orders for the TP Link AXE300 that was promised to me via the Supervisor, and like a fool, I didn’t write her name down. There’s no paperwork or order for the extender they sent me either, which means they stole it to make a practical joke. I’ve got all the order numbers (hopefully) leading up to this point, with a big hole where the last promised correct router order should be, but I DID get a box shipped to me to send this brand new extender back. The order numbers I received were from Jhals, a nice person in Tech Support. Hopefully she wasn’t lying to me as well. This experience thus far has the hallmark of being my worst experience in customer service in my entire life. Someone or multiple someones need to be fired for this. I don’t say that lightly. This has been EXTREMELY egregious abuse of power and frustrating. Pure harassment since this debacle began. Now, there’s a technician supposed to come out on the 13th. ANOTHER week of waiting, and probably won’t have the correct router promised to me yet again. Enough of the overseas call centers already. I would appreciate someone from corporate contacting me about this. Something with a contact number, please. This REALLY needs to be addressed. I’m pretty sure lying and stealing are not the types of behavior Frontier wants to be associated with.
I was wrongfully terminated do to a supervisor mistake! I love my work that I do! And I want my job! I feel I should have never gotten terminated for something I have no control of my ID90! First I was being accused of trying to scam! And then I was accused of my ID90 people on my account! First a had my husband and after a few months asked my supervisor to take my husband off and put my 2 minors on my ID90! Then u got accused of refunding my trips I paid for as a regular customer and then I canceled it on my app! Then I get accused of not charging for seat being moved ( which I was thrown in as a gate agent! Still in training) I need help! Can someone please let me know who I contact to fight for my job!
I agree with all the people who say that Frontier Royally Sucks. Our problems started on December 30th when our phone went out ,it took until March 13th before we got service back. First no one could tell us what was going on or when it would be fixed . We and a neighbor called almost every day after the first time we got dozens of different excuses as to what the problem was and if or when it would be fixed. They sure as hell were in no hurry to get it fixed even though we told them that our house phone was our only way to get help in an emergency if we needed it as we are 86 and63 years old and we both have health issues. We did not at that time have a cell phone. I personally think they cut the line on purpose because it was the old ones and they could not legally jack our bill up for no reason, but of course they will always find a way. Their excuse was they would not use those old lines anymore so now we have this fiber optic crap which is just their way of Jacking my bill up an extra 20.00 dollars a month as well as having two boxes taking up space and adding to my electric bill. Now they are calling to harass me trying to tell me I haven’t paid my bill even though I wrote checks for it . We live on social security so we can’t afford to make to pay twice but they don’t care even though we have never been late or missed a payment in my life. I have now gone to the expense of sending my last two payments certified mail with return receipt request so they have to sign for them as of now I haven’t heard from them so we will see if we hear back
Unbelievable! The Frontier line at our home in Santa Barbara, CA., was severed in a storm in April of 2023. It is now late September and the line has not been restored despite a lengthy record of service calls. We have accrued a large bill that we have no intention of paying. How in the world is this company still in business?
Should be Customer DISservice. Has anyone been trained in anything other than how to transfer calls? From Jan 16, 2023 – July 20, 2023 I was in 6 hospitals. Mid March they received my full payment. The same day my service (phone, internet, & TV) were cancelled. Since I gad no ifea when I’d be home I agreed with a rep to call when I had an idea. I’ve had the same phone number over 25 yrs and don’t want to lose it. When I called, after 20 minutes of computer talk, a person answereumbud – 10 minutes explaining my situation I was told “I’ll transfer you to the department that can help”. Another 20 minutes of the same recorded info Someone answered. Another 10 minutes explaining. Again “I’ll have to transfer”. Same scenario – again need to transfer. 15 minutes, the system disconnected the call. Two hours wasted with no resolution.
I decided to move to a different company. To keep my number, I had to have Frontier activate the number sp that the new company could transfer it. An installer came to activate the number. I asked if he was going to charge me, he said no. Now, I have a bill for $68.73.
Agreed – terrible company
Worse company I have ever have to deal with my service has been out for one month due to the gas company cutting the line – don’t understand why they can repair it – cant speak to a person from the USA-YOU GET OVERSEAS PEOPLE WHO DO NOT KNOW ANYTHING – we are now getting options for our internet and phone service here in Bullhead City, AZ and as soon as the new company has the lines available in my neighborhood I cancel service and so is everyone that I work with and live by who is currently a customer of Frontier – You should be ashamed that you ran this business to the ground. without customers you can kiss your yearly bonus goodbye LOL
Do you have your email with them? We were assured we had email for life. Our 4 email addresses are suspended since stopping service with them on15 July. Tying for 6 weeks to get them back. Terrible support.
I am in Golden Valley and have been having issues, no service, since Nov 1. Who did you get new service with?
I want to know why a customer cannot talk with a rep? I can’t understand how frontier has stayed in business as long as they have.
Frontier is the worse communications company in the world and is run by a bunch of greedy human garbage. My opinion!!!!!!!
I AGREE THEY SUCK!!!
Just file a complaint to FCC Complaints. Hope this work.
FRONTIER IS THE WORST!
Not only did YOU repeatedly ignore my requests for repairs on your lines and your internet was continuously out…and the MULTIPLE ATTEMPTS TO CONTACT YOU…MANY MESSAGES LEFT…NO RETURN CALLS IN YOUR CORPORATE OFFICE…or so they said they were…the only communication from Frontier has been a computer generated bill…but nobody to help resolve. NOW…you turn me over to collections because YOU DO NOT CARE ABOUT THE CUSTOMER!
WORST COMPANY!
WORST CUSTOMER SERVICE!
WORST SERVICE!
TERRIBLE COMPANY. I called a month ago to disconnect the service and was ask to pay $50 to return the equipment or transferred the service to someone else. I was given an 800-921-8101 number to call with the new customer taking over the account and save me the $50.00. So, I have call several times during July 2023 and no one pick up the phone. Today I received an email that I have to pay $125.00 for two months service that have not used with a disconnected equipment.
I am going to complaint to the Bureau of Consumer Protection in Sacramento. Someone has to put stop to this people.
Extremely malicious! I was sent to collections and my credit dinged after I was told that I did not owe anything AND, it’s in a customer service chat with a date/time stamp. Still they claim that there’s no record. I’ve reached out to the Chief Customer Operations Officer via linkedIn with no reply. My numerous attempts to get anyone that is able to assist me and remedy this has been completely futile. I was a customer for over 12 years and always paid on time even though the service in my area was AWFUL and I didn’t have another option. Terrible customer service after many years of very crappy internet service. Go elsewhere if you have another option. As with many of the other comments here, it’s been a nightmare to deal with anyone in this organization. I have filed a complaint with the FCC and am hoping for some type of resolution.
i got frontier internet about 15 years ago i got mail from a jen johnson v.p.customer experience she told me i was getting rip off i’m paying for maximum download speed for the last 15 years she look at my line i’m getting a 0.896 for speed for $60.00 a month nobody gives a shit how they screw a customer sad but true they said they wood take off $20.00 but they raise the bill $17.00 so they are giving me #3.00 off would you be happy if you were getting screwed and JEN had to tell me from newyork i talked to a frontier man and he said they don’t sell internet service that low i got screw for the last 15years what can you do for me my e-mail is mrray555@ aol.com they got me block
When I stopped Frontier Internet service I returned the equipment immediately using UPS as instructed on March 20, 2023. I just received another bill from their national collections center dated June 1 after Making several calls to them and being told my account would be corrected. I provided UPS documentation each time I called. This is harassment and may impact my excellent credit score.
I live in Champaign Co. Ohio and have been trying to get an upgrade since 11/09/22 and have now been rescheduled 5 times. I am never contacted to be notified that I have been rescheduled. I have wasted several hours waiting on technicians and several hours on the phone. Worst customer services I have ever experienced!
Worst service possible. It constantly drops. Yesterday it dropped intermittently and finally gave up the ghost. I called (and I use this term loosely) Customer Service on January 9, 2023. Yes indeed said the lady who ran a diagnostic test from her office on my connection; I did have a problem and so did everyone else who has Frontier internet around me. She said they could have someone to look into the problem on January 19,2023! I was gobsmacked to say the least. Oh by the way, if they come inside to make repairs I have to pay for the privilege. After they resolve the problem (????), I can call them back and they will make adjustments to my bill. Which brings me to another sore spot . . . raising the rates every year without notice and getting poorer and poorer service. I don’t know how they sleep at night. Probably very well since all of them probably have superior ISP other than Frontier. I feel better for having vented. I seriously doubt they pay any attention to these complaints. If Dan does take it upon himself to read any of these, I would just like to say, “Keep up the good work, Dan! You are doing a terrible job and most likely getting paid a king’s ransom for it.”
I am writing this in concerns of service at Harrison hill campground in Carrollton, Ohio. I am on the board of trustees and a lot owner. Since my two -three years on the board alone there has been multiple times with multiple days of phone outages. This last occurrence has been almost 2 weeks. This is making it difficult for our business to operate effectively let alone emergency situations cannot be handled properly. On the corner of arrow Rd and gem nw there is a transformer stand which is covered by a bucket and hasn’t been fixed properly in over two years this is causing multiple issues. I am requesting that your company fix these issues so we can obtain a safe and adequate functioning of our small business. Thank you
Elly Gerber
( ellygerber03@gmail.com
330-413-0434
2241 Gem N.W.
Carrollton, Ohio 44615
I have been without internet for 8 days! All i get is texts saying we are aware of outage..will fix quickly! 8 days is quickly? All your tech support reps are in Phillipines! No one can provide specifics. Have been lied to, guaranteed will be fixed by certain time/day… Nothing! Your on line app for support doesn’t work! No access to any local tech support! Your local offices say they cant help..they do only sales, cant even put me in touch with management. I have been told so many different stories regarding the outage. I have never encountered a company so dysfunctional! Is there any manager at corporate office who cares?
My flight was delayed 2 hours and 30 minutes. It wasn’t because of the weather I could of understood that but broke headsets on a aircraft that’s soo unexceptionable. After the headsets were fixed the flight attendant needed to do paperwork. Why wasn’t the paper work done during the fixed headsets or before the mechanic arrive to delay the plane further. Because of improper and poorly planing this all could of been prevented! Because of all this I missed my concert in Miami and a day with my beautiful friends!
this is not a customer oriented company. being retired after 30 consecutive years of service with my company. having worked in numerous positions, there is No way i would have been able to speak or act as many of your employees. from day one when an employee advised me that they would have to visit premises and charge me for the visit for an obvious problem that was a central office problem Thank God one last time i was able to contact a very aware and efficient employee, who had me stay on the line, he went to another line and verified that it was the central ofc. problem ! to many other simple problems that none of your employee could even be aware of! the only reason I stay with you is that I thoroughly believe in Landlines! although you do try my patience! the problem i am now having is after trying to pay and the automated system wasn’t taking my payment for some reason. i called and the employee said he would be able ,too! he also advised me that the fee can be waived! now I am informed that he should not have advised me of this! this is too lengthy to mention other issues. i could not believe that so many persons who feel they have legitimate reasons for concerns were told, to take it up with the FCC? How unprofessional No way to run a company that’s for sure! Shame on you!
Good morning,
I am a chime member and have been for years, I’ve recently been having an issue with depositing a check on your app. I’ve talked to various people about my check and on last night I spoke with one of your on call supervisor that went over the check with me verified that was nothing wrong with the check and told me to resubmit it to be approved I woke up this morning to a rejected check. I spoke to another supervisor this morning and he informed me that they don’t approve the checks and that out of their scope of practice. I’m filing a complaint on the supervisor from last night for false information and promises. I told the supervisor last night that this check was for my babies Christmas and expressed my feelings and I guess that was his way of getting me off the phone but that was unprofessional and ungodly. Now my kids are out of Christmas because of his broke promise and the conversation was recorded and would like the recording pulled for review. My ticket number is 59585892.
Your phone company is terrible. I’ve been having trouble with my phone line for two years now and with no resolution I’ve been without a phone now for the last 10 days. Every time I call about my phone service they tell me I need to dig a new ditch from the road up my driveway to my house, which is the length of two football fields and I can’t afford that I am 72 years old, a widow of a Vietnam vet, and this is how they treat me. I live in the country where the only communications I have is through the landline, which is frontier communication.
File a FCC Complaint, simply type in FCC complaint, Frontier will contact you to resolve the problem
That’s about all i have left at this point. They sent me to collections and dinged my credit after I was told that I did not owe anything and it’s in a chat with a date/time stamp. Still they claim that there’s no record. I’ve reached out to the Chief Customer Operations Officer via linkedIn with no reply. Terrible customer service after many years of very crappy internet service. Go elsewhere if at all possible.
Horrible company! I had 3 scheduled appointments for install and they never showed up nor called to inform me they wasnt coming! Horrible!!
File a FCC complaint, simply go online type in FCC complaint, they will contact you and resolve your problem
I have been having major internet issues for the past three years. I have spent MANY hours on the phone with tech support. I told them every time it rains I lose internet (sometimes for days). They give me a ticket number but always cancel it because they said it is fixed. It never lasts. I called the other day because the internet keeps going in and out. I got a text saying they fixed it so my ticket was canceled. It didn’t even last a day. I was on with tech support again yesterday with the same issue and received a text today that it is fixed No it is not fixed! My granddaughter lives with me and is doing cyber school. She keeps getting notification of unexcused absences because we are without internet so much. I have asked many times for a number to contact corporate, but nobody will give it to me. I pay a fortune for lousy service. I have been a customer for over 22 years, but have had bad service the last three years. Sincerely, Sherman and Glenda Warfel 717-362-8598.
What you need to file is a FCC Complaint, It is a consumer complaint system set up for TV and Internet, trust me Frontier will then have 30 days to respond.
The worst ever Airline with the most disrespectful employees.
You guys are disgusting, disappointing and awful on who y’all hired.
Multibillion dollar company still want every penny from us people who have too work and get home too our family but yet wanna charge for a duffle bag.
I hope y’all get an class action suit very soon.
Guess looking at Comments Frontier Could Give a Darn about customers. I ordered the Fiber Opic in September 22 , ok they were to come out to lay the line but they didn’t have a Ditch Witch to do the Job . Then they were to come out again and Never Showed and NO Call. Well yesterday Thursday 27/22 they were to come again, Again a NO SHOW. My Service was turned off at 9 am , No Notice. My window was between 1-5 pm. No Show. After calling 6 times on this matter, it took 5 hrs, to get my regarlar service. back on. I am at a cross road I only have 2 cable company’s and Both are the Worst.
What you need to do is file FCC consumer complaint, the FCC then gives Frontier 30 days to respond and resolve the problem.
I am located in upstate New York right smack in the middle of the great digital divide. have had no internet or phone service since 10/19/2022. I have repeatedly called and had appointments set for a service tech to fix the problem. It is now 10/25/2022 and seven tickets later I still have no service. Apparently the tickets are not getting through to the local repair office for dispatch. My patience is running thin. As there are no other service providers in my area, I am stuck.
We had problems with our Frontier landline phone in January 2022 when it was hacked and our number was being used by the hacker in Florida.. took over a month to resolve that phone problem..
Now the landline is out again starting Sept. 30 2022 and as of Oct. 22 still no service.. contacted Tech on Sept. 30 and was told they couldn’t fix it thru their office and would need to come out but couldn’t until Oct 17!!!!! told them my husband is a cardiac patient with several doctors and we need quicker response than over two weeks to get fixed..!
Frontier said they would push up the date due to medical issues.. IRONY.. they pushed the date to OCTOBER 18.!!
After several contacts with them, they said they would be out on the Oct.18 date.
Instead on the 18 I received a text saying “We’re sorry for the inconvenience but due to an unexpected delay we’ve had to change your appointment . your new arrival window is between 1-5pm on November 8” !!!!!!! Can you believe this!!
What is their problem??? with servicing? I am checking with other companies..
I am totally disgusted with Frontier at this point. I lost service due to Ian, which landed in Florida on 9/28/22 and was without Internet service for 7 days; it came back on on Friday, 10/7. That outage was understandable, given the destruction the storm created.
However, my service went out sometime during Midnight on 10/9 and 7:00am on 10/10. I called tech service and was walked through 30 minutes of unplug, reset, try this try that, to no avail. That is when an appointment was scheduled for 10 days later, 10/20 for a tech to come to my home. I was appalled that I had to wait 10 days for service; I explained that I work online, teaching online courses. I was told that my service request would be sent to dispatch as expedited, due to my circumstances.
I was uncomfortable with the situation, so went online to check that indeed my service was set for 10/20. I was stunned to discover that the date had been changed to 10/17; I had specifically told the supervisor that I would be out of town from the 17th through the 19th, which is why I needed an appointment for the 20th. I called to ask about how my appointment was arbitrarily changed and was told that the next available appointment was 10/21, from 1-5pm.
I called Frontier at 4:00 yesterday, 10/21 to see when the tech would be coming, given the 1-5pm window and given I had been 11 days without Frontier service this second time of outage. I was stunned as I was told that my appointment was pending and that it was not “guaranteed” someone would actually come out. Then I was told that Dispatch would call me after 5pm to reschedule. I received no call.
I called at 8:00am this morning and was told that no new appointment was made for me and that the earliest appointment is now 10/31!!!.
Thus far, I’ve been without internet service for 18 days and now have another 10 days to wait, except apparently, there is no guarantee that a tech will actually come to my home. Why would they not have rescheduled me for the very next day?
What is going on at Frontier? I am unable to recommend their service to anyone!!! I will be contacting their Norwalk, CT headquarters on Monday. What is going on is untenable and some of the worst customer service I have ever experienced.
I have had three appointments to install internet at my home. No one calls to say they are not coming. I’ve made a special trip each time to be at this location as I live two hours away. They do not show up to complete the install. System automatically issues a new appointment. This is very poor service and expect better service from this company.
Seems like this raggedy ass service is stealing from everyone!…Your auctioneer service is outsourced to the Phillipines, so I’m assuming they given basic knowledge and scripts to read off of!…This service fucking sucks!…At least once a year there a weekly outage and no one is able to contact no one in the management because they outsource all FRONTIER ISSUES OUT OF THE COUNTRY!!!!
What you might want to do is file a FCC consumer complaint, then the FCC in the United States contacts Frontier and gives them 30 days to resolve the problem
This company is disappointing, the customer service makes it even more difficult when you have to call and get no help. The customer service reps do not even know their own work ID numbers, for reference. This is the only service provided at my home in Nutter Fort, WV. I should get a probate for every day that its out. When they did the engineering for Fiber (that they love to promote) that is now available!!!, they forgot the whole other side that belongs to Nutter Fort… How does a company with well paid engineers that are supposed to know maps forget the other half of an entire town!? This company sucks!, if it wasn’t for gas and the waste of time…I’d do better at a library. Needless to say that I will not give up, this is discriminatory and unfair for any customer! Frontier: you need to better treat your customers, you do not understand – nor do you care.
So disappointed with this product, service and lack of customer service. I live remotely so my options are limited. On 8/26/22 the help center set up an appointment for 9/7/22 for a technician to come “fix” our issue. Surprise – no call no show and the application said the issue was completed. Long story short – had to repeat the same trouble shooting steps (bad router), so now I have to wait until 9/21 before someone can come out!!! I tried calling to file a complaint and REPEATEDLY requested to speak with a “live” body. It kept routing me back to the service ticket – did I want to change or cancel the appointment? This company has NO CONCERN for its subscribers. Very poor service and not the excellence the website professes.
Frontier internet is good WHEN it’s working. Have had their subcontractors come out to my place and dig a new cable (which I never requested) and left me without internet service. Calling technical service is a joke. They schedule appointments & then the techs never show up. Took almost 10 days to get my internet fixed the first time they screwed it up. They hire subcontractors to dig lines and when they do, they cut other peoples lines and nobody can explain why. I’ve had my line cut, a new line dug which I never requested and they’ve cut my direct tv cable digging someone else’s line. Now I am AGAIN without service and have to wait and hope they show up when they say they are going to. Filing a complaint is useless. Nobody seems to care. Unfortunately frontier monopolizes the area I am in and I have no other choice for an internet provider. Think twice before getting their service.
Customer service is horrible. Live in rural Pa only and have Frontier for phone service, without phone for a week said it will not be fixed for another 2 1/2 weeks. Said a tech would be out first week but never showed, tried to contact us on our phone that doesn’t work So they said contact couldn’t be made.. Called them and they changed their story, said the tech couldn’t fix the problem needed a more experienced one to come out. Was home all day no one showed up. Frontier will give you the run around, call them every day and file complaints with the FCC. Better yet drop them and go with someone else.
Worst service, worst app, worst customer service.
I set up automatic payment every month in the app, and EVERY end of the month they turn my services off because of a “missed” payment.
I have to call someone at The end of EVERY month for FIVE months now.
Today is Sunday 8/28/2022 and not ONE person can help me or turn my services on and I’ve been on the phone since 7am and it is now 10:55 and I have been on hold for almost 30 mins. I have called MULTIPLE numbers and not ONE person can turn my services on or help me. I get transferred, put on hold for hours, or hung up on. To get the manager is IMPOSSIBLE and they won’t let me speak to anyone ! I have to study for a test I have tonight, I have photos I need to edit for my side business, I need to also work online with another job I have and 3 kids who want to watch cartoons.
Worst service ever !
I will be contacting corporate because this is not okay. This is not my fault and frontier is punishing me
This is the most difficult telephone service company I have ever experienced. Received an email and given a number to call and the automated system had no relevance to the issue as outlined in their email! If other options were available in the area myself and several neighbors would be eager to change. Unfortunately they seem to be the only option in town. Hopefully this will change sooner than later. Meanwhile, have to put up with poor customer service (can’t reach anyone with whom I can have a conversation and get the questions, posed in their email to me, answered. VERY FRUSTRATING!!!!!
We have been out of internet service since the 10th of August 2022. We are not expected to have it repaired until at least the 30th! People are not able to work from home and we have essential equipment that has to have internet to operate it! Who does this to their customers that pay on time each and every month. This is the worse! Something must be done!!
I am desperately trying to reach frontier communications corporate office because I had a installation appointment which had been canceled four times for some unnecessary reason they just keep telling me they can’t do it they need to postpone it to another date well person gets tired after that I’m telling you I am going to reach the corporate office if this is not it and I’m gonna make my complaint and I will make my complaint on the Internet in many places as possible because this is unfair people use the Internet for their income and I’m losing income due to the fact that they keep rescheduling my installation Now I’m in an area where I have to depend on frontier and I think it’s poor customer service that they’re not giving us the service we deserve if you want us as customers if this reaches the right person I hope you understand my plate and try somehow to solve this issue for me I live in West Virginia My area code is 26288 please try to resolve this The last phone tech I spoke to her employee number is 859515 now I don’t blame her but somebody there had the power to satisfy this order I think for rescheduling is ridiculous please help
Unreliable Internet:
I’ve had frontier since January 15, 2022 in these past 8 months I’ve had to get in contact with customer support about 10 times because the internet completely stops working. We have fiber optic Internet. Every single time we have to get in contact with customer support it’s about a 30 to 40 minute wait when we finally get a hold of a representative it is always excuse behind excuse the first time the representative told us that it was an installed incorrectly the second one told us to try several ways to fix the Internet ourselves. In the first month we went a total of two weeks with no type of Internet at all. Today is the 4th day with no type of internet service. This is a constant issue that is costing me and my wife to miss assignments, me and my wife are currently college students and are not able to complete homework and test in our comfort of our own home even after paying for the service. A technician was schedule to come to our house Aug 20 from 8am-12pm it is Aug 21st and still no technician.
I will really appreciate a response.
I have proof of all the ticket numbers.
Frontier is great until your service goes out. I currently am experiencing a 3 day outage, preceded by ~3 days of an unstable connection. This problem has hit all of southwest Florida (3 area codes). Everyday the message is the same “the problem has been identified and a crew is working on it. There is no estimated time to completion”. Since they have no idea when service will be restored, it sounds more like a ransomware demand that they refuse to pay. I don’t like to be lied to. If they told the truth, their customers might actually be sympathetic.
Very disappointed in the service that I am getting from Frontier phone and internet company my area has been out of service for the last 7 days and I have not been able to work efficiently or work with the Internet modem and phone number that I have been paying for customer service when you call them the representatives are not equipped to handle the questions they’ve been telling me since Wednesday that my service is active and it has not been active since last Friday August the 5th today is August the 12th and service has been partially restored I cannot get an appointment until next week the attitude from the customer service unfortunately is very unacceptable and you cannot make a call to corporate headquarters because they hide their phone numbers when people have limited options on who they can get services with they can be treated in any kind of way and nothing you can do about it totally unacceptable
What you may want to do is file a FCC consumer complaint, the FCC then contacts Frontier giving them 30 days to resolve the problem
Expensive. Customer service phone and chat representatives lacking in knowledge of how to order a remote. I am on chat #3 (each taking a minimum of 17 minutes) to order a Replacement remote at MY expense. As well as a phone call. I’ve been on hold now for 57 minutes. To ORDER A REMOTE! Frontier you are about to loose my business of 12 years and the $255.00 a month you charge. (That’s an approximate $36,000.) RIDICULOUS
Products don’t work, no service, very difficult to reach customer service, don’t care about you. Worst company ever.
Service sucks customer service sucks I have to have tech come out bout every 3 months was scheduled for one to come out july26 2022 between 1 and 5 never showed up called every hour to try and get answers and nothing no answers waited over hour for supervisor to talk to me called today and still no tech was told he ran out of time how can you run out of time when there is a 4 hour span they don’t care bout their customers at all and when you ask for head quarters they can’t give you the number ask for complaints department can give you that number either worse company ever and I have had them for many years but they have gotten worse and worse threw the years anyone reading the comments and thinking bout using frontier run the other way don’t waste your money unless you want to get run around every 3 months would never recommend anyone to use there service
What you may want to do is file a FCC consumer complaint, then the FCC which governs TV/Internet contacts Frontier on your behalf to resolve the issue
Had their fiber optics service for a.littlw.ober two weeks. Only had internet for half of that time. I called to cancel and am still waiting on labels to send the equipment back. Asked them to remove the wire that was laying on top of the ground. Explained I didn’t want it buried because I went out a different company. Instead they came while we were away and buried it. I called them and asked to speak to someone higher than a supervisor. A gentleman answered and, when I explained the situation and needed written proof that labels were on their, informed me that he refused to provide written acknowledgement because it wasn’t “part of the process”. Worst company I have ever dealt with.
Frontier Communications has a serious problem with their quality of service and customer care. We have had an internet service from Frontier for about ten years. During that time we have experienced multiple outages. Outages have ranged from a day to a week. When you try to reach customer care you get a generic message stating “Your area is experiencing a general service outage. We are attempting to repair the problem as soon as possible. There is nothing more we can do for you at this time. However, if you would like to continue to hold you may speak with a customer representative”. After holding on average 15 to 30 minutes you then speak with a tech support person or customer service person who says they have no additional information on the problem nor do they have any idea when service will be restored. After yet another two day service outage starting the evening of July 19, 2022 through 7:00 AM on July 22, 2022. I finally had enough. I politely called every number I could find for Frontier and spoke with several service personnel describing my basic service problems and multiple service issues and quality of service. At least two of my service calls were handled by personnel working out of their office in Jamica. When I asked to speak with managers, none were on duty at the time. Keep in mind this is a Friday, about 9:00AM. No manager in the office or any manager that I cans speak with in the company? Seems unusual but seem about right for Frontier. I asked for a telephone number for Frontier corporate offices and they said they did not know where the corporate office was located nor did they have any telephone numbers. I left my cell phone number with support personnel so their managers could me back when they were next in the office. I kept calling different phone numbers. I eventually got hold of the service tech center, in New Jersey (I think). They were a bit more helpful but not much. After 45 minutes they were eventually able to tell me that my last outage was due to a cut fiber cable in my neighborhood. However, they also could not come up with a telephone number of any corporate office or resource at corporate nor tell me where they were located. I eventually tracked down the Frontier Communications corporate address. However, unable able to actually speak with anyone. I started calling Frontier at 9:00AM. Current time is now 1:21 PM. After being on hold and speaking with service representatives for 4 hours I essentially learned how poor their customer service truly is and how little corporate office has any interest in engaging their customers. I simply want to know how many service personnel do they have working in my area, which is southeast Michigan. No one thus far has been able or willing to answer that question. It is important to me so that I can assess if they are understaffed to service their customer base. It sure seems that is the case. How many techs do they have? What hours do they work? So far the techs that have come to our home say they only have few people to service a large area and they only work 8-5, Mon-Fri. That is why if you loose service on Friday, you never get service back until the following week. This time around I wanted to take the time and get the truth from corporate office and I cannot even reach them to discuss the subject. So, I am forced to leave this message. Hopefully, someone at Corporate will read this message. If anyone at Frontier truly cares about customer service my email address is (left with message). Just the facts.
Sorry but true. Thank You.
I definitely hope this is concerned customer!!! I feel your pain!!! My email is as long as yours. I can see it will do me no good to send mine.
These corporations don’t care if their services are good or not, especially internet and TV!
They know we will always need them.
We ordered service, installer came, installed device which included drilling through the side of my house. Didn’t have the speed we had ordered and went to the pole down the street. Came back and said the wire was broken and he couldn’t fix it and he wasn’t sure if frontier was going to ever fix it. He took the device and left. Now I have a hole in the side of my house caused by them. I want the hole fixed at their cost! They should have known before they drilled that the box at the pole had an issue. We called customer service and she called someone then came back and said they were not going to fix the issue and we needed to settle for lower speed. That is wrong and very poor customer service. Again the hole in the side of my house needs to be fixed. I hope this gets to where it needs to go as you cannot contact anyone in person with this company.
If you are in the DFW area I may be able to help you. I am preparing to sue Frontier. Call me at 817-882-8681
Worst company to deal with on the planet
If there’s any attorney’s who would like to start a class action lawsuit please contact me.959 710 8094.I am sure you can get plenty of people to join.
If there’s any attorney’s who would like to start a class action lawsuits, please contact me.
your internet tech support is the worst I have ever experienced, because of it, I will be obtaining another internet provider.
My 87 year old dad has been trying since 5/25/22 to transfer the phone he has had for over 60 years to a new address and has gotten nothing but empty promises and the run around. We have spent over 20 hours on the phone trying to get help. As of today, he still has no phone service.
Transfering phone service isn’t rocket science, this just should not happen.
I have tried multiple times to speak to a live person in billing. Wait times longer than 25 mins. Your call back system also not reliable because if hold times are still long may not get a call back at requested time. Your chat box, last time I tried to use it there were 24 people ahead of me! What’s the point? So, I will not pay my bill until I get to talk to a real person and I am damn well not going to keep wasting my time calling.
I doubt anybody in Frontier reads these comments. Frontier corporate like many companies do a fine job of insulating themselves from the customers that pay their salaries.
I am not a guest I AM A CUSTOMER!!!!
My husband and I work from home and today we were having fiber optic installed. When this was scheduled the sales person said it takes a half hour. The service people came and said it would take 2 – 3 hours. That was a 9:00 AM this morning! The service person had to leave because he was taking a 1/2 scheduled day off. Apparently in Texas there is a server that needs to turn on Fiber Optic but the server is down. I can’t reach anyone on the phone at Frontier. I get messages saying there are technical difficulties. I was given the phone number another service person and called him two hours ago with no reply! My husband’s employer is angry because he has deliverables he needs to work on that are due today. This has been such an awful experience we might leave Frontier all together unless someone gets back to us ASAP this is our order number CT62490965.
Very disappointed,
The company I work for requested a service tech to come out, fix a trouble on our fire alarm service line and help us identify several lines that we are paying for today. The service tech called his immediate supervisor to seek guidance on something, which I totally understand chain of command having a 20 year law enforcement background myself. While standing in our IT room with the service tech, while he is on the phone with his supervisor, I can clearly hear both sides of the conversation, the supervisor stated, and I quote:
Supervisor: “what else do you have to do today?”
Service Tech: “just the trouble up on Spring Forest”
Supervisor: “well get out of there, go fix the trouble on Spring Forest and tell them to go fuck themselves, its their problem”
Very disappointed with the service today, if it was up to me, I would yank every ounce of service we had with your company today and give our business to someone else and then I would drop your company service from my private residence as well however its not up to me and given where I am physically located Frontier is the main service provider for our area. Disappointed beyond words however I could fine a few colorful words to say myself but where would that really get me anyhow……….
Frontier never fails to let down their customers. Promises don’t count unless you follow through, and so far, their follow through is atrocious.
This driving me crazy my kids have stay home cause they have COVID have to do finals and no internet they keep setting up appointment cancel then they say is outages I check internet their is no outage
My phone # 727-229-0495
Patricia Pisani.
I pre ordered installation of high speed internet.
No-one bothered to show up.
They took over $100.00 from our bank checking account and we never saw anyone at all.
Frontier stinks
Stay away from this company I agree with every other comment here they should be out of business by now to make a long story short I got quoted on a higher internet speed but like always when you get your bill from frontier you are being asked to pay double the amount I had to call customer service to get that issue resolved after the representative adjusted my bill he asked to take my payment for $110 dollar on Monday they withdrew $1,1000 from my account I called they said it was a mistake and that I should
Be getting my money back within 3 business days is been 2 weeks and I still don’t have my money back when I called back I was told they charged 3 billing Internet cycles because that’s something that the automatic system does and that’s why the 1,100 dollars were being declined so now instead of getting my refund they can only refund me $800 up to this day I haven’t gotten anything back they joust transfer you from representative to representative to managers who incompetent I need to talk to someone in corporate office or does anyone else know who can I file a complaint with this is ridiculous
I’m having the same thing paid them by accident and did not have a payment due but still can’t get back my money. This is really ridiculous. Every time I call it’s a different response. Good luck that’s a lot of money. Mine was not that much would be going crazy because People just don’t care about your well-being.
Yes the worse company don’t deal with them they just want take your money very rude and money hungry a
This worse airlines I ever experienced they just want take your money don’t ever fly with them they worse airlines
Working here is absolutely terrible. Tried to call the corporate office and got stuck into an infinite bot loop trying to talk to the secretary. Your guy’s working conditions are TERRIBLE! And for customers looking at this, beware. The reps are just as unhappy as you are. We’re put under super strict guidelines, we can’t have the call go over 9 minutes or we get in trouble. We can’t have hold times go over 2 minutes so we’re just stuck talking to another rep with the same restrictions as we do going back and forth even though we aren’t even close to solving your problems. Their systems are SLOW! It takes at least 9 minutes to process an order (No matter what the order is) and sometimes it’ll just crash so we have to restart the whole order. We have 10 different things we have to look at and multi-task with. One of our systems we still have to launch with INTERNET EXPLORER, WHICH HAS BEEN OUTDATED SINCE 2015!!! They rate US on what YOU think of the company. (If you rate the company negatively, we get in trouble). As a customer service representative, transferring is FROWNED upon, even if its the only way to solve your issue. Our training consists of them shoving a ton of information at our face and sending us onto calls with barely any actual experience. I honestly think none of the corporate executives have ever actually taken calls before. Its ridiculous! They update our script every single week, so we have to memorize an entirely new script every single time. They want us to call you back if you disconnect, but won’t allow us to pause our calls so we can call you back. (Which is the reason we never call you back, because we can’t due to high call volumes). They DO NOT CARE ABOUT YOU OR THEIR EMPLOYEES! DO NOT GO FOR THIS COMPANY!
This is why I quit
My moms going through the same thing people gets on her phone listens to her conversation don’t fix anything when they say they will I’m really tired of calling them so they can fix my moms phone its getting rediculous.
I have NEVER been treated so poorly by a company! I wouldn’t recommend this company to my worse enemy. Their customer service is poor and their supervisors are just as bad. Lack of professionalism. They were supposed to hook up 90mbps and then when I was notifying them that was not the speed the tech that installed came back out months later, and said he couldn’t get that speed. There was a problem in office. I had been paying for the higher speed! Been disputing this for months! Terrible service, terrible customer service. I had been warned by coworkers I’d regret choosing them, unfortunately, they were right.
First off, let me say, I’ve been a customer of Frontier Communications for close to 40 years. Today I hit the jackpot thanks to a dedicated Frontier employee named JoAnne who lives and I imagine works in New York. What a bright ray of sunshine she was! For three months, I have been trying to get a phone line hooked up in my mother’s room in a nearby assisted living facility. No one would help me. They kept saying they had to speak with her and her facility has been on lockdown since March. I begged, pleaded, spoke to supervisors who promised to call me back, etc. no one ever did. Decided to try again today. JoAnne stepped in and got it done. Very efficiently I might add. Technician is scheduled for Thursday @ 1 pm. I was so grateful. My mom’s 99th birthday will be on Sunday and now she can talk to her children any time she wants too. Thank you JoAnne from New York. Frontier is lucky to have you!
My mom has home monitor system she unfortunately relies on a working phone line and 3 days now no phone line and won’t be looked at until Tuesday went back and forth from departments after I first talked to to corporate not resolved It happens yearly
I’m not even a customer yet, we attempted to get Internet hook up at a brand new residence I waited at the house nine hours called twice and then was told no technician is coming out today will have to reschedule spoke with the supervisor he told me they would waive the installation fee and they would definitely take care of us tomorrow which was today. my husband went back out to the house sat and waited no one showed up now we’re scheduled for July 2 this is how you treat new customers coming aboard I can’t imagine what happens if we actually become customers how poorly we would be treated. Hopefully we can find someone else to take care of our internet needs. Waiting on hold for over 30 minutes and the only help you receive is an apology and they read the same notes in my file as the person before. Nothing resolved. A terrible way to do business.
Poor Communication. NON DISCLOSURE OF CHARGES. Major issue with internal teams being able to communicate with one another. These issue stem from leadership. Good luck getting these charges removed from bill. It is a small amount $85.00. It will costs them $1000’s answering to FCC and others.
Spoke with supervisor Zack in Texas 507205 very rude told him he has no customer service responded that his not in customer service aggressive and told me he won’t help me this company should close
This company should be out of business….apparently it is working very hard to attain this goal! I spent five and a half hours yesterday being transferred among the most incompetent people I’ve ever encountered because telephone was arbitrarily disconnected (without notification or my knowledge) because I allegedly had an overdue bill of $41.00. Despite 5.5 hours of “transferring” among borderline intellects (!), I eventually encountered someone not brain dead (and who should be a rising star in Frontier Communications) who “discovered” that my $41.00 allegedly debit should have been a $41.00 CREDIT (!) validated TWICE in Frontier Communications own records! I have multiple accounts with Frontier Communications…and a large audience. I will be a vocal advocate about this icon of incompetence…perhaps its own record speaks volumes (an alleged $345M loss in the marketplace…and alleged loss of 71,000 broadband subscribers according to one or more web articles…Raymond Humphrey (ps: yesterday’s 5.5 hours (!) was the culmination of repeated calls with Frontier Communications…my next actions will be with Florida’s Attorney General’s office and the FCC!
They are the worse company to deal with. I am shocked at how they treat their customers!
This is the worst company that I have ever dealt with. It’s been two years of trying to get my Internet fixed. they say that they have fixed the problem and never do. they say they sent a tech out but I never see anyone. They tell me it was fixed remotely. They know that they have people that live in remote area’s and don’t have many choices in Internet, so they can take advantage of them, this is so unfair. I’m trying to work from home but can’t because of this company, so I have to risk getting sick to go into the office.
This company is the worst. I am isolated due to the COVID-19 pandemic., This company shut my services off and then when they went to fix the issue they charged me a new deposit. It took 2 days of being on hold to get charged again and still no service as they
Need to send a tech out. I have my equipment, they said it could take days. What a shame.
Worst customer service I have ever dealt with. I have made over 7 calls to try to get my moms internet working. Talked to a different person every time & had to tell them the same thing over & over!!!! Sent technician twice to wrong address/city. They were dispatched to a city 3 hours from my moms address. As I’m typing this I was on hold for a supervisor for over 15 minutes just now got disconnected!!!!!!!!!!!!!!!!!!! I don’t know what you have to do to get someone at this co to help!!!! I heard they filed for bankruptcy, if customer service has anything to do with it I can understand why!!
They are the worst! I’m in the process of contacting my state attorney general’s office to file a complaint!
Worst CS I have ever had to deal with. Every time I call them I end up having an issue. Giving me a service I didn’t ask for or taking a service away. On top of that you get a different answer every time you call. You can hardly hear the reps because there always seems to be a party or something going on In the background. So very frustrating trying to deal with this company
Credit Control Corporation
P O Box 120630
Newport News, VA 23612-0630
Frontier Account # 8127341484100219
EDP# 2-200137984
To Whom It May Concern:
I received a letter from your office on January 21, 2020 to collect on a debt of $62.53 that Frontier Communications believes I owe. I am disputing that debt because I never received the services that Frontier Communications promised me that I would receive. After speaking with a representative from Frontier each time I received a bill, I was assured that the bill would be taken care of and that I would not have to pay because I never received the services. There was never any mention that the bill was in jeopardy of being turned in to a collection agency. I am hoping that this issue will be resolved by canceling the debt for services I did not receive.
From the very beginning, the service from Frontier was less than desirable. I called to inquire about the possibilities of using Frontier internet for my home. We have never had telephone service since we lived at the home. We have Frontier service at church, which is next door to my house, and the church has never had any problems. The speed is fast, around 12MB. When I called Frontier at the onset, the representative asked what I was going to do with the service and how many devices I was using. I told the representative that I intended to stream TV and that my daughter does online school. The Frontier representative on the phone said I would be getting 12MB and that would work for us. Based on the representative’s assurances, I told the representative to go ahead and install the service. I was sent a modem (via UPS, FedEx or USPS, I don’t remember which), and I did receive it. It was a self-install, but it would not work when I did a self-install.
Frontier had to come and lay a new line because there was no signal on the line coming into the home. The Frontier serviceman came to install the internet/modem. It took him a long time, and he made several trips to the downtown office to check connections. The Frontier serviceman said that the modem that the company sent me was obsolete and would not work, so he went out to the truck and exchanged it for a “better” one. After the service was finally connected, the Frontier serviceman told me my speed would be around 3MB. I then asked him why the representative told me it would be 12 MB. The Frontier serviceman confessed to me that I could not do a lot with this service and said that my daughter could not even do her online school, nor could I watch streaming TV without buffering all the time. I called and told Frontier that I did not want the service, and I wished to cancel because it was not what they promised me. I was never able to use the service at all. Frontier told me that they would cancel the service and would take care of it.
I received a bill for $62.53 from Frontier (billing date 12-2-2019). I called and told the Frontier operator the above story, and the operator said she understood and would try to take care of the issue/bill. I then received a letter dated 12-27-2019 that stated I had a bill of $62.53 that was past due. I called Frontier on 1-2-2020 and talked with Jamie for a long time. I once again told my story, and she spoke with a supervisor and came back on the phone stating that I would be getting a credit of $59.37, but I should call back to Frontier when I got a bill. Jamie said that the rest of the bill should be coming off and that Frontier would be sending a box for me to send the modem back to them.
I received another bill for $62.53 from Frontier (billing date 1-2-2020). I called and talked to Stephanie on 1-15-2020 to make sure the credit was there that Jamie had told me about when I talked to her (Jamie) on 1-2-2020. Stephanie stated that she understood, but she said she needed a passcode because she could not get into my account without it. Stephanie said that I must have made a passcode at some time and was very adamant about it, even though Jamie had never asked for one on 1-2-2020. I assured Stephanie that I had not gotten on my account online since I had never used the internet services. When this conversation with Stephanie ended, I immediately went online to get a passcode as she had asked me to do. I had to sign up and register (since I was not registered) to get my passcode, which is now 19375.
I called back on 1-17-2020 at 12:39 pm and talked with Tashone, and she found the account. I told her my story, and she saw the notes about my account. She said the bill was still $62.53. She put me on hold and talked with her supervisor and came back on the line and told me that it should be taken care of soon. NO ONE EVER SAID THAT THE BILL WAS GOING TO BE TURNED IN TO COLLECTIONS! I WAS ALWAYS TOLD, “IT WILL BE TAKEN CARE OF.”
First, this is an inferior business practice of telling or promising a customer one thing and not following through with what Frontier pledged to me. I should not be forced to pay for something I did not receive. I believe this is called fraudulate, or at the very least, misrepresentation. Second, we have an excellent credit rating/score, and if you would look at it, you will see that we pay our bills and that we pay them on time. Third, I am agitated that this bill was turned in to collections after they said, “It is going to be taken care of.”
I do not owe this bill because it was for services that I never received (12MB internet). At the internet speed that I was provided, I could not do anything with the service, almost as bad as dial-up. (Most importantly, my daughter was not able to complete her schoolwork.) I will be contacting the Better Business Bureau about Frontier Communications’ poor business practices, and possibly other entities if necessary. If you need further information to eradicate this bill from my record or if there is someone else I need to contact, please let me know. I am hoping you will be able to resolve this issue with Frontier.
Charged $142 for service calls that were all Frontier’s fault. Been in dispute phase for 4 months now, got no resolution yet. Total of 6 hours on the phone with “customer service ” 15 different people, on hold during these calls at least 1 1/2 hours. Left hand doesn’t know what the right hand is doing Absolutely PITIFUL
Waited on the phone for 2 hours and 5 minutes nobody ever came back on to help resolve my billing issue, poor poor poor customer service. Made a payment for what I feel covers the 4 days of service from 9/15-9/19 in the amount of $19.92. I can’t believe that 4 different people have given me 4 different answers when I have called before in getting this resolved.
Worst customer service been on the phone now 1 hour 3 minutes waiting on a Supervisor to talk to me regarding my 80 year old mother-in-law bill, what do I need to do to get some help to resolve this
I need a new remote control and Frontier tells me I have to pay $14.99 pus tax (of course). I have been with this company since 1972. I don’t remember getting a new remote before today. As far as I am concerned these people are disgusting. All they want is money not service.
45 minute plus on a dead end call to customer service today. The one and only way I would ever go back to Frontier is if they were the only option!! Argh!!!!
Hey, assholes. We have an outage out here that i know damn well you’re doing nothing about. You can get out here now and fix this shit TODAY or we can use cell phone hot spots and drop your incredibly bad service in the toilet where it belongs. And don’t think you’ll get paid when we terminate that contract, folks. You won’t. Not a blessed dime.
Customer from Jan. 1st 2004. Been a loyal customer. On the other hand you were the only vender in the small rural town that I have an office in. Every year or two the rates would go up, I would call and complain and they would re adjust the rate, calling it a promo. I was told on the last adjustment that you could get me faster internet (never happened no more space available) so I bit. Now a new vender came to town and I switched as they have fiber optic lines. Now I received a bill for $1833.02 for a parting gift.
I feel that it is un fair as you could not live up to what you offered, I did not have any information stating a disconnect fee, no contract signed. Can you help me here? Small town struggling business with a population of just over 600 people. Thanks in advance.
On 22 September I spoke with a Frontier sales representative from your call center by the name of Ralph. After approximately 45 minutes of discussing different plans and options I provided my personal information to the representative and scheduled an install date. The bundle package that was outlined to me was 500/500 internet with Prime TV. The price quoted was $130 with all equipment (I was told this was on a recorded line!) I asked for an email detailing our discussion with cost. The representative told me I had to call the service center to complete the order and then I would receive an email from them.
Well I called the service center and Rena (very nice) could not find any information of my order. After another 35min call we finally located it. She then informed me that the sales person should have had me pay a deposit due to my credit report. This puzzles me because my credit is excellent. Rather than delay the installation I provided a credit card for deposit of $297. I then set up an install date of 30 Sept. When I ended the call with service I was appalled to receive an email with outrageous fees with a monthly cost of $165.51 for your bundled service.
I immediately called the service department and spoke with a representative by the name of Mike. He was very apologetic and offered me gift cards and said he would correct the issue. After 25 minutes of muting, feeble excuses blaming a slow computer, the phone line disconnected.
I have done business with one of your competitors for several years but had decided to try Frontier because of your FIOS and channel lineup. I am completely disgusted with Frontier service, incompetence and deceit.
Because of your deceptive pricing, outrageous fees, demand for deposit, and inability (or unwillingness) to honor your quote I want to cancel my order and demand an immediate refund of my deposit.
Very dissatisfied potential customer!
Order #: FT75511192
What address do I use for Frontier PHONE service for Better Business Bureau report ? I live in Rochester NY
Adjustment to my bill for lost phone service I will not receive till December !!!!
Time for Frontier to shut their doors for the incompetant service !
Agree with that. I stopped service on 1 Dec and they told me I wouldn’t get my credit until the 3rd billing cycle and couldn’t tell me why except it was their policy – that is crazy! Am complaining to BBB
HORRIBLE company as I switched to Spectrum
Had lost my phone service and NO ONE came to fix it !!!!
Not surprising. Not surprising at all.
My moms going through same with internet and phone where people get on her line just to get her off her owe phone and they never fixed it after they said they would
I have emailed the office of the president about having to wait 10 days for my internet to be repaired. I have not heard back. I called the office of the president and the recording says they are closed. Closed on a Monday ? This is terrible customer service. I should not have to pay for something I am not getting.
Can anyone help ?
WARNING TO ALL CONSUMERS! Frontier will NOT change the charges for services between billing cycles unless it is in THEIR favor! My promotional pricing stopped while I was on vacation. Came back to a bill almost double what we have been paying for the last two years. Called and talked to a representative who was able to offer me less services for $25 more per month. Hmmm. Doesn’t sound like a good deal to me. So, I downgraded to just internet services. Rep I talked to wanted the downgrade to occur at the end of the cycle. I stated that I was absolutely wanting it to happen ASAP because I was not paying the high prices (this bill is bigger than my water, gas, and power combined!!). He canceled the services but neglected to tell me that I would STILL HAVE TO PAY FOR THEM! So now I am stuck with a bill for 3 weeks of services I DIDN’T EVEN HAVE! Yes, that’s right. They stopped the services but refuse to pro-rate. UNBELIEVABLE! Filing a few complaints will be heading that way!
I recently placed an order for new TV and Internet services and recieved a $220 bill for $100 ordered services. Your agent LIED. See Order # CZ1172075
Please also review my scathing survey response for this order.
I need to speak to someone in corporate before my installation date of Monday 8/19 between 0800 and 1200 Pacific Time.
Please also provide me with your address for “notice of service”.
Mr. McCarthy,
I work in an industry that I am part of customer service and know it needs improvement all the way around these days, sadly the client often doesn’t receive adequate services and I found this true more than once with Frontier. Yes I could change to another corporation that offers the same type of services and did change from another corporation to Verizon years ago for that same reason, but after speaking with consumers who have those other services that are available it would be just changing current issues with other issues as it appears that if you have no real competition in customer services or services in general there really is no reason to be concerned-why put in the effort, funding and energy to be the best if you know the consumers must just pick one and are always changing to find that better service or deal as after all we are making a profit right? Honestly if a corporation really took the time to listen to the consumer and put in the effort with reasonable costs and good service, they would have loyal customers and word of mouth would boost overall the corporation’s earnings. I have stated to my management repeatedly good service is the most important. I was happy with Verizon as my cost never changed, bill didn’t go up whatsoever with service package chosen and had very little difficulty with services.
Recently 6/30/19 I found myself without any of my service and called into Frontier and got an automatic message stating there was an outage in my area and there was no options for speaking with a rep or other information, just to enter my cell and I would be updated on my services being restored. After 24 hours no update and still no services so I outreached Frontier again and got the same message and no options to speak with a live rep, so I called back and chose a prompt for new services and yep finally got a live person/rep to speak with and they did send me to the IT/repair division to speak with a live person, who stated oh yeah looks like an outage in your area, however there was no ticket for the repairs…how was I to have a ticket for repairs as when I called in I was told it was an area wide issue and I would be contacted for updates but he will now put in a ticket and my repair date was to be 7/10/19. I stated I work from home and do need my internet for my job and was told I would be put on the escalations list and my account would be credited for days without services.
I have to say 2-3 days should be all the time someone should have to wait for service repair as now days really most jobs are linked to the internet and we must have a reliable service for there not to be an issue. I had to spend my own money and time to go to an office setting to not have issues with how I make a living. Not to mention thank goodness I am lucky enough to live in a good area as my alarm system doesn’t work without my services and my cell doesn’t have the best reception in my home so if there were to be an emergency, I would have payed a price in that way as well. I thought wow I am glad I am not elderly as that is not good to have no services for my job, but if my safety were also @ risk, that would be another story really. I thought wow, I have electric that doesn’t even cost ½ what I pay for to have cable, phone and internet…of course I do need a phone that is reliable and internet for my job and well in general life these days and yes I do have a cable package that is high, but that was due to my father who moved in with me and he was dx with non-curable cancer and so I had gotten that package while the corporation was still Verizon for my father to have entertainment since he was unable to do much, he has since passed and I was told since I was grandfathered in with that package if I changed it now I would not get near the savings. I have since tried to view on the Frontier web site packages for all services to see about a smaller package however when I go under bundles wanting to find what is a package price for internet, t.v. and phone really I think you would need to be an IT person to understand how to figure out what channels for packages are available, internet speed and services with phone would cost as it appears under bundles to state internet but doesn’t really state all together as a package…so how do you figure it out? I asked where my closest Frontier office was turns out it is in Tampa I don’t live in Tampa so again very inconvenient when you have a full time job and only 2 days off to run up to Tampa and find an office to discuss this and if you call customer service they tell you to review packages on the internet. I had asked for a box to send back the adapter I was paying for months ago and that never came.
Well of course I didn’t hear anything on my escalation and repair person came on scheduled day, I asked if there just are not that many repair persons in my area and turns out there are a large # of repair persons however they apparently have 20-30 service calls a day I was told and escalations is what is stated but that is only if a repair person is in your area and gets done early which really doesn’t happen to often.
I then received my new bill and not only was the time not credited, my bill again went up, so I again called customer service and was told customers are not automatically credited for services and then was told for almost ½ the month not having any services my credit is 36.57, wow so my charges have been 286.21 and no service for ½ the month but still must pay for taxes ect even though you have no service? Not much in savings, is that really acceptable? or treating your consumers well? So cost me more money to not have services as I had to drive out of my area to an office to do my job, my bill went up and I had to use more of my own time for the driving and back on the phone to get credit due to me. I also have noted my connection for whatever reason runs in 60-70% range, so not even is my connection @ 100%. The one good thing is this time when I got a rep for crediting my account they did send me a box and I could finally return the adapter that has not worked in months or longer instead of being sent from one dept to another and still no box.
If you did actually read what I have stated I am sure you can put yourself in my place and would also find this to be very poor service for the cost, wouldn’t be so bad to pay so much out if you at the very least had 100% connection and 2-3 day repair and it felt like you mattered…wouldn’t you think so as well?
Thank you for your time,
Jody Sellers
“TheBlaze” is being taken off. Are you kidding me? One of the few “Conservation” voices on Cable. Is Frontier that far Liberal Left?
Think it’s time to dump Frontier. Stock price in the toilet. Revenues declining. Dan McCarty needs an exit visa.
In july frontier installed internet and phone service for us.The job was never completed.Now I cannot call outside my area code,and internet is at snails pace.I called frontier several times,only to be shuffled from one agent to other.No action has been taken so.I hope this comment will come to the notice of some one at corporate office.
No phone service for 3 days now. No local offices to visit. You shut down two in our area. When you call your customer service number just a big runaround and a ridiculous wait time. If I had a choice you would be dead last. I wish some giant would buy you out. From the comments on here it sounds like you are on your way out.
Your salespeople that come to our neighborhood…a senior one…are so aggressive and rude, will not take “no” for an answer, ring doorbells..knock..ring again…knock again…..2 days in a row!
Today they were again at our door and when my husband answered our dogs were barking and the person was so rude…he told my husband to get “rid ” of the dogs so he could talk! Really?
After these confrontations with your salespeople there is absolutely NO away I would ever waste my time with Frontier!
You probably should take a hard look at your expectations of the sales staff you employ!!!
I live on a cul d’sac in a fairly rural, very quiet area of southern Calfornia. Multiple Frontier sales reps, wearing red shirts and black pants are dropped off in our neighborhood and swarm the area with RELENTLESS annoyance. There are 15 houses on our street. Since the beginning of April, we have been solicitied each month consecutively….on back- to- back days in the same month. Tracking your solicitation metrics, you have had reps ringing and annoying me EIGHT TIMES in just three months.
We are out in our yards minding our own business and sales reps persist in trying to engage in conversations re our interet/tv, etc. We tell them we have no interest. They won’t stop spewing their sales script. We have to get rude to run them off and they move next door and start over. Then they come back the next day…we’re getting out of our cars and we’re accosted by THE SAME rep we ran off yesterday – back again to yammer….vacant-eyed, probably really thirsty and in need of a bathroom and desperate for us to nod “yes” to their pitch.
Having run off multiple reps in early April – the day after a tragic death in our family – another one starts ringing on a Friday at 2 PM in late May. I ran that one off. I was entertaining company the NEXT day on my front patio and the SAME rep interrupts us – ON my property trying to upsell me on something that I thought I shut down the day before. Same rep, same conversation, incredibly annoying. I said to her: “you were here yesterday”….”yes, she replied”….”Ok, well I’m not having the same conversation with you again today. Please don’t start your pitch again. I AM NOT INTERESTED in anything Fontier is selling.” She kept trying to talk; had to out-talk her and get rude. (Really thought to offer her some water and bathroom but feared I’d never get her off the property with kindness).
Frontier has become PREDATORY and are without a doubt abusing their sales people by demanding sales metrics that are not sustainable. With this predatory behavior, I cannot emphasize more profoundly how NEGATIVE I have become about your company…..and how many times I speak negatively about Frontier and have written about this behavior on social media.
Your sales management needs to revamp your processes. This is an embarrassing, desperate, predatory program of abuse of your reps and is negatively impacting the reputation of your company. Noting that I am but one person contacting you about this…understand that I am not unique or alone in how awful this is being perceived. My neighbors feel just as annoyed and have the same negativity about your company. I will contine to speak and write negatively about Frontier until I’m no longer seeing your abused sales reps swarming my neighborhood trying to carry out the unreasonable demands put on them to produce numbers.
I am a disabled 65 yr old male nurse who can no longer work due to a brain tumor. I have been having recurring brain siezures and have not had a phone for 8 days now. I keep getting promise after promise with a no show. There is only one frontier employee to cover 3 towns which is rediculous. They said they have put the ticket in as a medical necessity. I have no cell service where I live and live in a rural area with no nearby houses. I can no longer drive because of the brain siezures. I have medical people who were going to call me for 3 appointments for brain related issues. They have a stong suspicion the brain tumor has returned. If it has, here I sit home with it growing larger. This I have told frontier customer service so many times with the same result, Nothing! I know all of the past employees by name now the son of a former employee has taken his place was this job ever bid out?Why is there only one employee? Does he get to pick and chose who he goes to first? Are you going to act or put me off til the 12th as he repair ticket says? My acct# 814-698-2513-120516-7
Hello, I called into the escalations/retention department on Friday May 31st to address a concern I had due to no solution to after spending a half hour in Chat with a Frontier representative. I recently decided to finally address the cost to service ratio with Frontier. I have been a customer for approximately 20 years prior to Verizon’s sale to Frontier. I also worked in telecommunications industry for 14 years. My assessment of the worth of service compared to cost is quite disparaging. Factors involved include my location and Frontier’s lack of effort addressing customer’s issues like mine due to extenuating circumstances. I am currently receiving up to 6 Mbps download and 1 Mbps upload speeds. This is the maximum that can be achieved at my location. Keeping this in mind Frontier FIOS customers who receive 100 Mbps with fiber are paying $29.99 introductory packages and standard prices that rival the monthly I am paying for DSL 6 Mbps. The value of what I am receiving compared to what other Frontier customers are receiving solely due to their geographical location is not only unfair but staggering. The CSSR’s resolution was to give me a 2nd line for $5.95 additional charge monthly to receive up to 6 Mbps on 2 lines. I explained that this was not addressing my concerns and I would only incur increased charges in this scenario. The Representative had zero resolution and seemed as if I was more of a bother than a twenty year customer she was trying to retain.
Bottom line is being in the industry for such a long time gave me great and detailed insight into the technical and customer service aspects all around. Having this knowledge and experience allows me to analyze companies fortitude’s as well as their weaknesses pertaining customer products and interface. I know that an enormous amount of capital was spent upgrading to fiber map but for some reason Corporate has negated to address the many customers who are paying the same if not more but receiving substantially less. My suggestion would be to address these customers concerns individually and then structure their product pricing accordingly, i.e. cost to service ratio compared to FIOS customers, it is the right thing to do.
I would appreciate some attention to my individual concerns pertaining these issues and would welcome a resolution in form of a price structure that I feel is fair compared to FIOS subs or at least something temporary in the interim. If you can help in any way I would appreciate it immensely and as you know my word of gratitude can travel fast nowadays.
Thank You,
Randall Good
Mr. McCarthy, I have only two suggestions for improvements to your telecom services: If you want to charge the exorbitant rates you do for service, at least provide WORKING service & better customer handling from your service reps. Since you’ve failed to do either, could you change that horrid music you force us to listen to when we’re place on hold for hours waiting to report problems with service? I wonder how well you would tolerate the treatment you provide for your customers? Bear in mind, we contribute to your fat salary, sir!
I am sending a letter to the Corporate Office regarding the incompetence and lying regarding my services.
Dan McCarthy
President and CEO
Frontier Communications
401 Merritt 7
Norwalk, CT
Ralph Perley McBride
Executive VP & CFO
(Same address as Dan McCarthy)
I recently placed an order for new TV and Internet services and recieved a $220 bill for $100 ordered services. Your agent LIED. Order # CZ1172075
Please also review my scathing survey response for this order.
I need to speak to someone in corporate before my installation date of Monday 8/19 between 0800 and 1200 Pacific Time.
Please also provide me with your address for “notice of service”.
I was received a call from Frontier last night setting up an appointment for this morning. A service man arrived around 10:30. Installed the phone jack and was gone within 20 minutes. Thank you for responding to my complaint.
Paul
I have had Frontier since it took over from AT&T. I just wanted a telephone jack installed in another room. I have made 4 calls and was given a work order number 4 times and no results. This is the worst customer service I have ever encountered. I guess you don’t need my business. As soon as I can find another provider I am leaving you.
Your tech support shuffled me to Comdesk, LLC. I found out they are scam artists. Why is Frontier using these cheats? I am determined to get to the bottom of this. If you don’t take action immediately, I will.
I spent nearly an hour on the online Frontier chat and was shuffled to 4 different representatives. None could answer a simple question. They just transferred me. The third one transferred me to the repair department – TOTAL INCOMPETENCE! No common sense. If they could not answer my question, they should have said so or offered me an alternate contact. And I thought Verizon’s service was bad!
I spend at least an hour a month talking to retention dept. Supervisors about the continual monthly increase of $15-20 on my bill. Went from $135 to $195. In three months, who can afford these ridiculous prices on fixed income. They are the most expensive communications company and offer the least amount of service, they won’t even pick up their equipment they tell you to box it and take it to ups. UNBELIEVEABLE!!
Just spent over an hour on phone with either representative or his supervisor trying to find out why the Frontier internet and phone that I’ve had for over 15 years can’t be moved from this house to the house I’m moving in next door. Only answer they’ll give is Frontier isn’t in this area, which comes as a complete surprise to me inasmuch as I’ve been paying them for over 15 years. Also, my daughter who lives next door also has Frontier. Whole problem doesn’t seem logical. My blood pressure probably rose to the nth degree, and who needs that at 85!
I want to know why you send surly Technicians to my home. This man came here upset he was going to have to go out in the windy weather to take care of a downed pole. He took it out on us, he was abrupt and rude. He made unnecessary comments about our house, my computer and how my mother will never get out of her apartment. This man was here at our home before & he was downright rude the last time. She waited to tell me all this after he left her apartment. We reported him back then as well. I’m tired of your surly techs. If he ever shows up at our home again I will be slamming the door in his face. My mother and I deserve much better. If he represents your finest I’ll be shopping around for another company and better customer service. I will be encouraging my mother to sell her shares of Frontier communications as soon as the stock increases in price. Let me tell you if I see him out in public you can bet I will give him an earful about manners when entering someone’s home! I am fuming you sent him here. I will be writing a letter to corporate as well. You can count on that! I will be shopping around to replace your service. I am done tolerating people like him.
I understand and totally agree, something needs to be done about Frontier and their poor service and outrageous prices.
I represent a Rural Telephone Co. In Georgia , established 73 years ago,
Founder has past away, interested in selling the Co. Presently serving , landline, internet and cable TV. Participanting in ACAM program. Also, has the most complete and largest Rural Telephone Museum in the world.
For more information please call 828-421-4379.
Thank you,
Chuck Simmerson
I have spent over an hour on the phone trying to find out why Frontier can’t make the 4 hour window that I wasted the day staying home for. I called the office of the president in Connecticut, the the phone system doesn’t work. just got the same message every 20 seconds call me at 206-240-0275
my name is Kevin
I have several phones number accounts with you: 203-227-3585 , 203-268-8089,203-227-9469
The phones go out. 203-227-3585 was out 2x in a week It takes OVER 24 hrs to the phones repaired.if there were any other landline service avaiable, rest assured I would use them and not you