Where is Frontier Airlines Corporate office Headquarters

Frontier Airlines Headquarters Address and Contact

  • Address: 4545 Airport Way, Denver, CO 80239, USA
  • Phone Number: +1 720-374-4200
  • Fax Number: N/A
  • Email: N/A
  • Number of Employees: N/A
  • Established: 1994
  • Founder: N/A
  • Key People: Barry L. Biffle (CEO)

Frontier Airlines Headquarters Location & Directions

Frontier Airlines Headquarters Executive Team



Barry L. Biffle

Chief Executive Officer, President and Director

Ashok Shah

Vice President of Finance

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About Frontier Airlines, History and Headquarters Information

It is the 8th largest airline company in US. A low-cost carrier it is a great initiative for budget travellers. It has it headquarters in Denver, Colorado. Frontier Airlines is present in about 100 destinations within the United States and six destinations worldwide.

It is under LLC and Indigo Partners. Barry L. Biffle is the current CEO of the corporation.

Frontier Airlines started operating in July 1994 between Denver and several other destinations including Minot, Grand Forks, Bismarck and Fargo and Grand Forks. The airlines operated under the following slogan "The Spirit of the West".

Towards September 1999, Frontier started operating in destinations Bloomington, Atlanta, Illinois, Baltimore, Boston, Phoenix, Chicago, Los Angeles, Dallas, Minneapolis, Portland, Salt Lake City, New York City, Orlando Oregon, San Diego, Seattle and San Francisco. The Headquarters of Frontier Airlines is in Denver, the address of which is: 4545 Airport Way, Denver, CO 80239, USA.

Frontier Airlines Headquarters Photos

Frontier Airlines Resources

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  • Nirma says:

    Will never book with this airline. While making my booking there system frosted and kicked me out. Never gave me a confirmation nbr to know the flight was confirm. Then I tried to find the reservations with no luck. So I booked with another airline then to find out that I was charged for a fight that was never confirmed at booking nor a flight taken. They will not refund me money.

  • Ms C says:

    On March 12, 2022 my trip from Miami to DFW was cancelled twice. First time 30 minutes before take off, the second time at 1:00 am the night before the rescheduled 7:15 am flight. After they promised a refund… a month later I am still fighting them for tickets and hotel reimbursement. I will never fly this sorry airline again. EVER!

  • Nicole R Pennington says:

    You can’t get anyone on the phone that can help you, when you are trying to get your money back. It is ridiculous to me how your phone number doesn’t even exist to the upper offices. You owe me $400.82 and you should pay for my spirit luggage too. FOR ALL THE CRAP I HAD TO GO THROUGH TO GET HOME!!! I’m so disgusted.

  • Patrice Pearson says:

    Worst Airline ever!!!! I was supposed to fly out on March 20 from Tampa Fl to Atlanta my flight was supposed to leave at 7:15 AM and I would have had to arrive in Atlanta by 8 AM I was at the airport checking in and by the time I got to the counter they told me that I missed my flight I was there an hour early so I don’t know how that could have happened would not refund me back because due to the cancellation I just want to know what are they doing with the funds that people are missing their flights or if it’s canceled what are they doing with the money they can just go to hell

  • Arlene Rementer says:

    To whom it may concern:

    I just want to let you know that we will never fly Frontier Airlines again and will not recommend you to anyone. I work at a Government Agency and I will spread the word.

    We cancelled due to illness and the doctor’s note was not good enough and were prepared to pay $470.92 charged to our credit card, but being charged for the $150 for the extra leg room is a total rip off. I am so surprised that Frontier charged us for that and we did not travel.

    I am sincerely asking that Frontier remove the $150 from our credit card which would be the respectful thing to do.

  • Flo says:

    Our flights was delayed twice and due to plane needing fuel so they delayed us over night when it was suppose to be a straight flight. And no one at frontier was willing to help with at all.

  • Sean R says:

    On Feb 12th i went online to get price for 4 tickets from ord to Phx from 3/23 to 3/26. The total was $526.85 (including discount den…still have screenshots). I went to Mke airport to purchase because i only had cash and no card to make purchase. There was no staff at the airport…apparently there staff is only present when flights are leaving out. I called customer service and was advised to come back on 2/13 to purchase around 1 or 2 because a flight was leaving 2 hours after. I was assured i could purchase tickets then with no problem. I get there at 12:30 just to be sure…I wait until 3 and no one is there. I check online to see if price is the same and it’s doubled. I’ve been calling customer service every day to provide an explanation for the misinformation provided to come in the next day at a certain time to purchase and no one has an explanation. In addition to that no one is able to honor the price that I had cash to purchase on the 12th. It’s very frustrating to have no resolve on any issue from a billion dollar company. This trip was important for my kids and I. It was gonna be their first time flying and during spring break. I’m beyond frustrated, because for what was supposed to be simple to do has become hell. If someone is able to honor the original price at the time i searched and was at the airport the same day please contact me!

  • Krysteena LoDuca says:

    I flew into Philadelphia weds night 2/16/22 on flight 1164. We had forgotten a Disney shopping bag in the overhead which had 3 pairs of sneakers, a sweatshirt and 2 souvenirs. Our luggage was over and we had to scramble to move things around in our luggage so that’s why we had it on the flight. We realized when we got into the parking lot that it was missing. We had forgotten it in the overhead. I immediately contacted baggage claim customer service as that was the number I was transferred to when I called the main number. I explained to the rep named “Cindy” and she immediately contacted the gate and they told her they had our bag but they refused to release it to her as that’s not protocol. I had to submit a claim online which I did. Since it was 10:30pm and I had 4 kids with me, we had to go home until we could get in contact with whoever could release OUR belongings to us. I have been calling several times a day and just received a generic email from Frontier stating our items had not been found! That’s a lie I described all items and sizes in the bag and it was confirmed by phone it was originally found!! I can not get a manager to contact me! At this point I am going to be posting on all social media because it’s obvious they stole the items!

  • Myles K says:

    Terrific service. I was lost trying as usual to find the right connection flights online. My highest compliment to the ladies at the counter of CVG (Gr. Cincinnati-N.KY ). One in particular, Ms. Karen, went way above and beyond in her dealings with us trying repeatedly to get the right times and best pricing. Karen treated us not just as valued customers, we felt like we were being treated as if we were her family. I do hope Frontier acknowledges what a fine staff they have and offers special accolades to Karen. btw, she likes Mountain Dew

  • Monique Robinson/Tiffani Mclean says:

    On 2/3/22 my daughter booked us to fly with frontier on flight 108 PHL to SJU. I should of known when they did not put my KTN # on my boarding pass when the representative stated it was on there after getting my boarding pass it was not there then I had to go through security, removing my shoes and pat down. I was humiliated and stress!

    That was a red flag about Frontier and their lying representatives.

    On 2/7/22 returning flight 109 SJU to PHL I called before hand again to make sure my TSA KTN# was on my ticket. And ONCE again when I got my boarding pass. NOT on it!

    Another round of humiliation and Stress!!

    Then to TOP IT OFF… we were DELAYED for 7 HOURS!!!
    (claiming their system is down)

    MORE stress and frustration. I had members with me crying thinking they can’t get back home cause she didn’t have money to catch another flight. My anxiety is off the roof. Trying to keep myself and others calm after we paid for them to come to P.R. We all Flying Frontier for the first time! So we are stuck waiting on them after a vacation for us, with not enough money for last minute to book a flight for all 4 of us to get back home.( 1,200 to 1,400 just get a flight out for 4 ppl) How can I take my daughter and leave her two friends behind???

    Then once boarded, the flight attendant Ashley was rude with the passengers. I observed and listen to her as she tell the passengers she just a tired and frustrated as they were! Now that comment she should of kept to her self. She was yelling at passengers not to change seats, cause the empty seat was for plane balance. Then in the same breathe she told the passengers if they move they have to pay $50 and she is doing her job!
    Being the frontline worker for Frontier after what everyone experienced she should of has more empathy!! Where people who left the seats where available for the people who wanted to move, it shouldn’t have to be a big deal! Just more anxiety!

    WAIT it don’t end there…. Now we on the runway to take off, THE PILOT 🧑‍✈️ announce we have to TURNAROUND. Cause they didn’t have enough GAS!! WTH… then as we are back to the gate. TWO more passengers boarded.

    Then when we arrive to PHL… WE HAD TO WAIT again before we could get off the PLANE.

    And for the flight attendant Ashley, she duck in the row seats, seemly appearing as she was picking up items off the floor, instead of smiling and wishing people well.

    What do Frontier do?? They send a $100 voucher to be used in 91 days!

    Are you kidding me?!! After all I been through!!!

    I WANT my REFUND back!!! Take your voucher, one I will NEVER Fly Frontier ever again!! Now they merge with Spirit.

    OMG!!! Count me out for either one since Frontier is with them now!!!

    My anxiety and stress level is so high. And in all I had to wait another 2 hours back in PHL for my ride cause of the delay from frontier!!!!

    I want my Refund for all 4 tickets!!!

    TickeT’s # FCYEFT and UCEB3T
    Card# ending.. 8294

  • Linda Reaves says:

    I will never use this airlines again totally ruined my birthday weekend. My husband broke is ankle 2 weeks before our reservation and doctor said he couldn’t go. Customer service told me I can get name changes if I get a doctor note stating that he can attend the flight, I did everything that they said then told me no. I have pay $75 for name changes I said okay but this is crazy !!! So I was trying to pay name changes and he told me my total was $465. I SAID FOR WHAT ??? ARE You GUYS CRAZY ! IT STATED THAT PAY FOR NAME CHANGES POLICY $75. SO I ASK SANTIAGO CAN YOU EMAIL THE POLICY STATING THAT I HAVE PAY ADDITIONAL MONEY FOR NAME CHANGED ONLY ??? THIS IS ABSURD. A WEEK BEFORE MY BIRTHDAY NOW MY BIRTHDAY WEEKEND IS RUINED , BECAUSE THERE GREEDY TO GET EXTRA MONEY OUT OF CONSUMER BECAUSE OF LOW FARE. THIS AIRLINES IS A FRAUD WITH HIDE FEES AND CANT SUPPLY THE PROOF. I ASK FOR IT THEY HANG UP . KIM HUNG UP ON ME , SANTIAGO HUNG up on me . What a nightmare I will never use this airlines in future

  • Jeremy Goetsch says:

    Took our money for a flight that didn’t exist 🙃 cost us 800 for new tickets to go home.24 hours later and another 350 bucks, dinner, Uber, ect.gave us a refund of 142.32. Who are you kidding ??I just want the 803 that’s all. What a huge joke your company is.

  • Nathan Perdomo says:

    To Whom it may concern:

    I flew to Philadelphia on 1/7 from MCO everything went great and on Monday 1/10/22 I returned with many issues I was charged for my backpack which I was not charged for in Orlando. The flight was delayed and when I made an inquiry I was told the plane was not there rudely. The gate attendant who charged me was very rude to me another passenger did not weight nor measure our bags nor make notes. Was given a paper to call corporate office to handle refund or flight was going to be delayed for us with a major attitude.
    Today 1/11/22 I called as wel as my mother and we were given false information original call got disconnected we were told that there were no notes in the system. One representative told me to call the philadelphia airport personnel directly for the refund. Your personnel is not properly trained and give customers run around and are rude. No compassion what so ever. I expect a call back 954-347-6454 as I will go on to social media and tell everyone I know. This is crazy. For more information contact me.

  • Ted Mavrakos says:

    To whom it may concern: I’m trying to reach customer service agent. It’s not working. Your phone number asked for an access code. That doesn’t work. I would like to speak to somebody at your corporate office about your Covid mask policy, as I am a disabled senior who has a breathing disability and cannot wear a mask. The last time I tried to solve the email system, I was computer refused my appeal which I did not ask for. I would like to know what the policy is and the customer service agent that I finally did get a hold of doesn’t speak enough English to be able to communicate or understand what I’m saying.

  • Theresa Collins says:

    Ok I read the comments and this is sad and before I let this company get away with putting my life in danger I will hire a attorney. First I’m glad they have cameras at the airport that will help my case . But I won’t let it go and I promise if I check my card and my refund is not on there after what he called hisself the supervisor clearly said you can’t fly on my plan tonight or tomorrow so I would have to find a way to get where due to the airport was closed where was I to go ? I’m going to say this in plan English so there’s no misunderstanding what happened to me . I came in a group of 5 women which it’s best to travel in pairs not alone especially when your going out of town. We all go to the check in to see if our bags can go in the over head my sister was charged $55 for one of her bags she had 2 duffle bags and I had 1 roll bag and my purse I ask did I need to pay for my bag the 2 people at the baggage check both said no. Now mind you I went to frontier airlines check in not to any other airlines so I was told no charge for me and I get the the gate mind you there’s delay after delay there is a person who was ahead of me who had a problem with his bag which didn’t look much bigger than mine he was refused to have his bag on the plan unless he paid a fee so I asked well would my bag have a fee ? With attitude he tells me yes $79 ok I ask why would I pay that amount if I had an option to pay less at check in he says I’m the supervisor and he makes his price for his plane now I’m upset we begin to have words I ask to speak to his manager and of course I receive the answer of he was it now i said if I had to pay I would pay the $55 based on it’s your employee error since your the supervisor so why should I have to be charged a extreme amount more than the flight it’s self for a 1 way long story I’ll save the rest for an attorney and the news and out government I’m not going to let it go I was left in a closed airport niece crying she never had been on a plane no one that knows me can say I would have got in that plane and started trouble but he said I would I let my niece and sister which both have never been on a plane go ahead with 2 of the girls who had been on a plane just once before I’ve been on plans for years working for Bank of America and never had this problem I guess because they didn’t have a budge and put me on a better airline this was my first time flying with them and my last but I promise this won’t be the last time they here my name Cleveland Oh or anywhere you fly with this company you should not have to bullied by there staff or life put in danger I promise no women in this day in age be put in danger due to a hot head he will be accountable for his mistakes or a airline that due to the reviews I see hide everything in the comments working for large companies taught me a lot and see what’s going on in this world I’m not going to let nothing happened to any of my kids again and my granddaughter will be respected she will not have anymore reasons to be afraid of other’s mistakes

  • Juvelyn Noman says:

    I have tried to contact your 1800 customer care, I have also emailed a complaint but instead they hang up the line on you (on purpose, by the way) and no response yet to an email.. except for sending me a $25 vouchers.

    I have also tired to email Mr. Barry your CEO to inform him how horrifying it is to fly with you guys, because your Frontier Airline agent at the ticketing counter will threaten you and will flex their muscles on you, if you asked too many questions about “why your flight is delayed” if they won’t threaten you they will yell at you! So unprofessional, unacceptable to be treated like this specially flying as a military.

    No customer service at all. I am traumatize with the incidents that happened with me with this airline! I don’t want a refund nor a voucher because I never asked for it in the first place, I asked for the issues to be resolved, so in the future no one goes through what I went through because NO ONE DESERVE TO BE threaten or treated BAD for asking a question.

  • Peggy Pjay Cryer says:

    There are so many lawsuits on frontier airlines and their all for the same thing.

  • Peggy Pjay Cryer says:

    I will try calling CEO Barry L Biffle on Monday even though I was told by CSR Marcus that he was the final point of contact, I will contact my attorney and post the information on social media so that everyone that has been ripped off and treated with much disrespect can follow suit and to warn everyone not to think about using Frontier Airlines I will make it my mission. I was almost willing to give up and chalk up the $257.95 but when I the read the other messages and the dates they were posted I realized that this issue need to be addressed further. I have never been met with misinformation, rudeness, no resolve and out right disrespect as a consumer in my adult life. I decided it’s time to stand. Hypothetically speaking if 10 out of the 31 complaints I’ve read paid $257.95 Frontier gain $2579.50 and we the consumers walk away with NOTHING not even a tshirt! Their strategy is to repeat their policy over and over which changes from one rep to the next they already know that after so many times the customer is just going to give up and take the lost…..NO! I will NOT!!


  • KATHY says:


  • Jeannie sledge says:

    Hello Mr Biffle
    I am not sure if you are the right person for me to speak to however
    I am completely disappointed in frontier my husband and I have travels to Orlando our bag was left in Philadelphia this morning and yes accidents happen however it is now 11:10 pm and my husband is in need of his blood pressure medicine ..
    My vacation and sons birthday has been ruined but as a mother I’ll smile through this however having to take my husband to a hospital is not what I had in mind the staff are in helpful they have lied to me and now as I have left my family paid $30 to Uber back to this airport and be told I couldn’t talk to anyone I’m in tears
    No one here cares they have not called me and to them because this is a regular of them making this mistake I’m just an angry customer but if this mistake cost my husband his life or a visit to the hospital I won’t be able to look at this as just a regular mistake
    I’m bother because they are sitting here as I text not even addressing my issue even after I explained the medical situation and that my infant was now in need of formula I packed because I had enough to get me here at 8am it is now 11:14pm
    Mr.Biffle I know you did not have this in mind for your transportation service and I don’t hold you accountable I’m sure you have directed your team on customer service and policy and procedures ….. this will make me never fly or recommend anyone to fly this airline ever…
    I’m asking that not another person has to feel how I feel right now and that even if you never get back to me you address this situation with high regards and top priority
    Thank you and have a great day
    Because mines has been ruined behind the services of Philadelphia and MCO airport staff

  • Alan t shea says:

    You guys have refused to reemburst me for a flight you cancled. Flight f9827. Confirm number sb8qqj….for $170 ……this is robbery..,..

    • Judith Brandon says:

      Same with me! I’m so annoyed and frustrated! It’s impossible to speak to anyone. The foreign cs agents are useless!!

    • Pjay says:

      Yes, they’ve got me for $257.95 and the reps are so rude. In a year if the funds are not used we’re just SOL. I’m contacting my lawyer on Monday

  • Nicole says:

    Trying to get a refund and I keep getting brushed off . Do I need a lawyer

    • Judith Brandon says:

      It’s ridiculous how hard it is to get your refund from these people. I believe they are going out of business, that’s why they don’t give a shit about their customers. Smh

    • Pjay says:

      I’m having the same issue, a lawyer seems like the only way to go. Their robbing us!

  • Rose M Hudson says:

    This air lines is a joke…. My daughter’s Bachelorette party down the drain. She was to leave Thursday return Monday. SFO to ATL. Due to a tragic accident on the free way she made it to the airport 20min before boarding and ask at the counter to help with holding the plane/escort through security or exception to process check bag. No assistance was told take luggage security at the gate they will put on plane. My daughter explained it will not pass TSA too much hair product, lotion and cosmetics over 3.5 oz. Clerk instead and would not help. So she went to security to get denied. She returned to ticketing counter where a different agent said “Why did you not check it in when you got here”..Duh! tried. They could not get here on the flight, and they would not help her get on the flight leaving out of Oakland 4 hrs later but instead put her on a Stand by for a flight leaving late night 6hrs later, oh and can not check back because it is more than 4nrs before the flight. so she had to travel back home with luggage. She returned to SFO checked in was at the gate 2hrs prior to flight 30min before boarding the flight was cancelled and was not told she realized no one was at the gate and had to go to the ticketing counter to find out. They returned her luggage and again had to return home. She did finally get a flight the next day (Friday) but had a long lay over over night) getting her to ALT Saturday morning. Missing 2 days of her agenda.
    She tried to look at if positively but then Monday she goes to ALT airport to return home and the horror story starts all over again. Flight delayed 3hrs before they take off, then they had 2 not 1 layover but 1 lay over was not to get off the plane. Crew had everyone get off the plane by mistake and before everyone can completely get off they returned back on the plane. The next lay over also was delayed and makes me think back to the beginning of my story…. and how did she not get on the flight she was right on time for..hhmmm. So after another long lay over she get to her destination (home) to discover they lost her luggage. oh wait not lost “DELAYED”. was treated rudely when trying to figure out what happen. One agent can’t find the other stated oh it was off boarded at the 1st lay over A.K.A not a layover just a land pick up more people. was told unfortunately no more flight coming to Oakland so they will put it on the next flight when available and call us to come get in when it arrives…EXCUSE ME!! Next flight when available … Can you not fed-ex/UPS it to our home from where it is since it was your mistake. NOPE!
    Called customer service and got the run around they have it then they don’t, it is in New Mexico then it is in Colorado, but it is not lost it is delayed. I asked for a manager 3 different called 6 – 8 time during the call and they will not pass me to a manger. they keep saying they will have a manger call back with the hour it has been 3 days and no manger has call me or my daughter and we still do not have the luggage

  • Ms.Brown says:

    Trying to get a REFUND what a joke no one answers the phone no E Mail addresses to send messages they can’t handle that but can sure TAKE YOUR MONEY.
    I will never waste my time with this company again they have no remorse or understanding for the others. From the beginning of my experience with airline to the end was extremely stressful and traumatizing. This is my flight information departing flight 1243 &1281 and my returning was 2982 the confirmation number for the flight was Zbyc9j. When arriving to the airport to check in our bags there was no one there to check in the bags at all the lines were extremely long which didn’t matter because they had no staff anyway so everyone is waiting for almost and hour before so finally came to check the bags in which forced us to be late to check in with tsa almost causing us to miss our flight.
    But if we made it due to an unexpected delay and originally it was communicated to us that is was due to The weather but as time went on we were 5 delays in and the truth was told that frontier was short staffed at multiple locations. During this time everyone is trying to figure out what’s the problem because the staff that they do have isn’t communicating and or even interested in doing there jobs they were avoiding questions or any engagement with the customers the reason we found out that they were short staffed was based off communicating with each other and looking up stuff online. Not once did an employee try to communicate what was happening. We tried asking an employee and he was extremely rude you could tell he hated his job he was very disrespectful to us while our only concern was how long we would have to wait to due to the fact that we had another flight to take and we were possibly going to miss it at this point this employee became extremely aggressive he refused to give us his name and threaten to remove us from this flight if we tried to get his name or picture to report him for his rudely and unprofessional behavior this situation definitely caused me stress and anxiety this was the worst experience of my life and I spent money on this flight to be disrespected and mistreated by people who get paid to do this daily. Once we arrived to our next destination the connecting flight had the same issue and the staff on this flight was rude as well and basically expressed to us that they don’t have enough people working to get us to where we need to be so we would have to be patient due to the lack of staff and we had to wait until they found someone available to be able to load our bags from the last flight which was delayed due to the same things that we had to deal with for the second time. Once we were finally able to leave 2hours later to get to our final Destination we had missed all of our advance paid reservations because of the delays so I lost money due to this company’s poor customer service and the only reason they had was they were short staffed and they couldn’t do anything about it when I was able to speak to someone I was told I couldn’t get any Accommodations or a refund because I boarded the flight.
    This situation escalated and was reported to the news due to so many of the same concerns and yet they still offered no accommodation for this experience. After all the money lost with my departing flight I had to turn around and deal with the same things during my returning flight. With the retuning flight it only was worse be the next day I was returning to work and with the same issue with delays I was forced to miss work which caused me issues with my jobs due to yet again the horrible customer service due to the lack of staffing which I don’t understand because that’s how this business runs by having people who come to work to be able to support the needs of paying traveling customers so how can you have a company that can not provide the services that people pay for and then explain to your customer that it’s nothing that can be done it’s out of your control then take it as far as blaming Covid to avoid refunding then to also tell me that I boarded the flight so you can help me at all when I had no other way to return home I couldn’t risk trying to get another flight because the delays were on going and I need to get to work because my jobs was put on the line from the lack of service provided from this company.
    I’ve been in contact with multiple people regarding this situation and they give me the run around I spoke with a Jennifer we were discounted and every time I’ve tried to call back no answers no one has tried to react out to me to resolve this issue and due to my list of money on reservations because of the delays also the fact that I no longer work because I could make it to work due to the delays. I need my money returned and I will continue to react out because this is unacceptable.

    • Judith Brandon says:

      I’m in the same situation. They absolutely refuse to honor any refunds. Their foreign cs agents are so rude and they have no problem hanging up on you.

    • Pjay says:

      I’m experiencing the same issue something has to be done ASAP

  • Kasha Johnson says:

    Worst airline EVER! Worst than Spirit

  • Betty Herron says:

    total shame frontier airlines cancelled our flight over 2min knowing we had been in line for over two hours at Orlando airport, shoved a piece of paper at my husband saying our flight is canceled and offered us no other flight or help, then turned away from my husband and us my husband was exhausted being in the line so long who is a 100% disabled vietnam veteran, we arrived 3 hrs ahead of flight when we finally got to the ticket agent he stated and claimed that we were 2 minutes by his calculation at check in and gave my husband a little white slip of paper that says they would appreciate our feedback. had to be out another $850 bucks to get another flight at the last min. and all frontier agents say the same thing no refunds or reimbursements! I feel sick that this airline cheated us, humiliated us, disrespected us and discriminated against my husband who has tremors, this whole experience by frontier was and is shameful!

  • Gaelle says:

    My daughter and I were supposed to go to a funeral that week. They canceled the flight 3 times. She was so frustrated, she was crying because they kept charging her fees like crazy. When trying to get in touch with someone from Corporate, they kept referring her to customer service instead. These people, I feel like they are taking advantage of the consumers. I will report them to BBB and go to the media to expose them. She is not working and they drain her account by charging her extra after they canceled her flight 3 times. Blame it on their system.

  • Cristina says:

    Horrible customer service.
    No reiable phone number for corporate office. Frontier airlines just decided to pocket $900 because of a very recently expired voucher! Unacceptable!! The reason I kept postponinh my flights was because I am a health care professional and my hospital will not allow associates to fly outside of the state for many months. Very disapointed! Frontier, however, reserves the liberty to cancel flights left and right without proper refund!

  • Barbara says:

    January 17, 2020 I made reservations from Orlando MCO to DFWfor May 2 2020. Due to the coronavirus I canceled these reservations with the words I had up to one year to reschedule with a Credit. I tried to reschedule for July and was told it would cost me $100.00 more money. My original ticket was $263.00.
    Why would I want to pay more. I said no thankyou. I will just try another flight cheaper. I got one for $262.00 for the same dates in July 9-25.
    I am requesting my money back since we were given money back on a trip just recently cancelled due to your schedule change. When I book a flight I book it for my convenience not yours. This has happened to us 3 times. So needless to say I will not be booking any more flights to be cancelled or rescheduled at YOUR convenience.
    Confirmation # K7KJQC
    Reference # 200322-002059
    Cancelled on March 22, 2020
    Credit good through Sept 21, 2020
    When I asked to speak to someone else I was told due to the high call volume due to Covid19 I would be on hold for 3 to 4 hours. Who does that!
    This airlines is literally stealing from travelers. With the seriousness of this virus you won’t refund money?
    I will share my story with whoever will listen. As I am a heart patient with a defibulator in my chest I think I am at high risk for this virus.
    I recently cancelled another flight for Sept 6, 2020 because you insist on changing flight times and days and we got our money back on that one.
    So my question is as many times as I have called frontier airlines to request my money back on my May 2 trip what is the problem.

  • Big B says:

    I cannot for the life of me find a working number for Frontier Airlines corporate office. The numbers listed are disconnected or answered by agents who know nothing and want to keep it that way.

    This stingy airlines apparently is the ONLY airline on the planet that does NOT know there is a pandemic on. DO NO FLY WITH THIS BUNCH OF OUTLAWS. They don’t care about you and only want your money to steal in bad times.

    • Judith Brandon says:

      I agree! It’s a disgrace! They might as well go out of business! Perhaps the worst airline of all times!

  • M Dranchak says:

    Trying to get a REFUND what a joke no one answers phone no E Mail addresses to send messages they can’t handle that but can sure TAKE YOUR MONEY BOYCOTT THIS AIRLINE!!!!!

  • Kimberly Cunningham says:

    Please do not fly frontier! I booked my ticket and within one hour after booking I saw my baggage was to be carry on when I wanted checked! Checked was actually less expensive but when I called the auto system says to call back if not traveling within 48 hours. Now one week later still 2 weeks before i fly I call to clear this up same message however I decide to hold. Only to be told this will now cost an extra $15!!! If I would not have listened to their instructions on their auto system this Would not be an issue

  • Jim R says:

    We had made reservations to fly to Seattle to attend our grandson’s college graduation. That was $411.00 ago. We were forced to cancel as the college did not conduct the graduation due to C-19 virus. Then Frontier gave us a pass for a few months as the Virus got worse and worse.

    Of course, this thrifty airline stole our money and applied to their own debt as they declared bankrupsy recently. Yes, we were allowed to fly until June. 2020, but Frontier did away with most of their flights by April, 2020.

    The crooks got a ton of honest passengers’ money and then they hide in bankrupsy. If they get back in business, which many of us hope will not happen, no one in this family will ever fly them again. Nice work Frontier and the heavy weights who stole all the passenger funds.

  • Jackie S says:

    Frontier Airlines has decided for $900. to lose a family of customers permanently. I’m disgusted that no modification in cancellation policy was enacted for flights made before this global pandemic occurred. We made our reservations in January not knowing any pandemic was on it’s way to the US. Because my company canceled it’s National Conference (much like every other company) I now am stuck with tickets that I am expected to use (book) within 90 days or lose the value of the tickets. In addition to that, if I do make reservations, I now have to wear a mask for the entire flight- a condition that was not required at the time of booking but now expected. Frontier has lost any desire (however slight originally) to extend customer service to their patrons. I can only hope the vast majority of your customers find other airlines happy to welcome them and that Frontier gets thrown on the garbage heap of airlines refusing to serve their customer and show the loyalty to them they have shown to you.

    • M Dranchak says:

      Could not agree with you more BOYCOTT

    • Tommy Johnson says:

      You’re an idiot for booking on Frontier airlines in the first place! You get what you pay for. If you want better service, pay more and fly Southwest!

  • Lucas T Cobb says:

    This airlines is ridiculously stealing from travelers. It is a shame your company doesnt respect our president or the nation. With the seriousness of this virus you wont refund tickets. We had scheduled a flight on 5/10/20 and cancelled due to virus. We were flying with a two year and my wife is an RN. We feel it is best not to take the risk. Even though our tickets were refundable we bought insurance only to be told airlines wont refund and insurance wont pay because this virus is against their policy requirements. Really???? Who would have even know this would happen. I will never fly Frontier and will share our story with anyone that will listen. You should be ashamed of the business standards you have in place.

  • Diane says:

    I fly just about every week for work and am an elite customer of Frontier. I spend thousands a month on my frontier credit card as well. Up til now I’ve been pretty happy with Frontier. I guess in a time of crisis; peoples true colors come out….
    I fly back and forth PA/NJ to Florida for work. During the COVID-19 crises I received emails to get a 50.00 flight voucher if I cancel my upcoming flights. I figured Frontier was going to condense their flights (not get rid of every single one of them-which I thought was a great idea). I figured frontier would leave the most populated flights-and possibly move the other passengers to one flight. I am a nurse; I am on the front lines I can not cancel my flight; I have to get back and forth to work. (I just bought a house in Florida and have not obtained a job there yet). Well frontier cancelled my flightS…..told me there was a “change” in my flight and to call to rebook. After spending 2 hours on hold; being disconnected and spending another 2 hours on hold (I’m still working-I don’t have time for this). There are no flight in the next 2 weeks to rebook too ! They left none ! To make it worse they arnt even giving me a voucher ! So all the people that canceled got a 50.00 voucher for each flight and i got nothing but stuck !! I HAVE to fly ! I HAVE NO choice !!! It’s not a luxury to me not to ! If I’m not at work that’s one less health care worker (I work in the emergency room) and you won’t even give me the same flight voucher ?! This is how you treat your faithful elite members that are trying to keep you in business ???? I may have to find another airline. Spirit, American, Southwest are all still flying.

  • Laurie Collins says:

    I m asking for a refund on my 6 tickets that we can not use now as we are on lockdown per our governor and Florida doesn’t want any more tourists. I will not be needing a voucher as we are not doing any more traveling. I NEED that money back to survive this lockdown.

  • Mark says:

    Does anyone at this airline take Customer Concerns seriously? I was about to write a letter to Frontiers headquarters about my experience today but after reading these comments from other passengers, I decided to use my time to be more useful.

    Quick scenario: I had booked flight with miles for 2 passengers. I then realized my partner had already booked our flights. I called customer service and they told me that I would receive a credit for the amount I paid for seats/baggage/and fees. The 20,000 miles I used for the booking would be returned to my account. This was same day reservation was made (within 24 hours of initial booking).

    I recently checked my account and miles were not applied back to my account. I called Frontier and they told me I would have to pay $25 to reinstate miles back to account. I asked for a supervisor (Bey) is who I spoke with. I was asking her why I needed to pay reinstatement fees if I cancelled within 24hr window. Her attitude was not what I (former vice president of a bank) would want handling my customers concerns. She proceeded to tell me I booked flights on Aug 3. I cancelled flights Aug 19. Now, if that was the case
    I would be happy to pay fee. However, my flight dates were Aug 17 to Aug 20. I do not believe I would have cancelled this booking after my departure date. The system says one thing, I say another. She proceeded to tell me that I pay the fee or the miles will not be returned. I thought this is NOT Acceptable and asked to speak to her manager. She replies, I am the management!!!!!

    I decided to make one last effort feeling betrayed by my favorite airline. I have spent $$$ to acquire those miles and would like to enjoy them. This agent when I called, proceeded to tell me the Miles Department rejected my miles resubmission because I need to pay $75 PER PASSENGER. I stayed silent for a moment,
    then replied, I would rather use my $$ for a more applicable purpose. Thank you for your time, have a nice day.

    Now, if Frontier Airlines MANANGEMENT is reading this, I would like you to respond to my concerns as I do like flying your airline. You have my phone number and email. Thank you

    • Big B says:

      Frontier AL apparetnly hasNO management as you cannot get them to take phone calls, answer questions, feel remorse for their customer’s predicament, etc. Truly- THEY DO NOT CARE ABOUT YOU AND I !!!!!! USE ANOTHER AIRLINE WITH A HEART AND 1/2 A BRAIN.

  • julia says:

    I have never had a worse customer service experience than with Frontier Airlines. They lost our luggage on a direct flight from Denver to San Diego. We were to attend a family wedding and had our entire family’s belongings in one bag. Our luggage arrived in Burlington, Vermont 4 days later and we had to spent over $1,000 on wedding attire which we still have not received reimbursement for. However, the most horrific part about the experience is the way the baggage manager at the San Diego airport treated us. She was disrespectful and unkind to the point that fellow bystanders have written to Frontier to explain what they saw.

  • Judy Bonds says:

    I traveled on Frontier Airline flight 1622 Sunday August 4th, 2019. There were passengers on the flight with fresh flowers in a box with water on the flowers.
    When stewardess tried to close the over head bend the door would not close.
    The stewardess removed the flowers to plastic and never look to see if there
    was water in the over bend from the flowers. When the plants start to move
    the cam down on me. I was wet the entire flight and all they could do was
    nothing to a new person flying on Frontier.

  • wendy says:

    We had the same issue…flight cancelled supposedly for weather and no flight for 2 days! Customer service would not help with anything and now I can’t get a simple email stating why my flight was cancelled so I can file an insurance claim. Never,never fly Frontier. This was my first and last time.

  • jeff pitts says:

    If your plight is truly heartstring-tugging, with Frontier Airlines, call or write your local TV news station instead. Many TV stations have consumer-advocacy reporters who love a david-and-Goliath story that might have a happy ending.

  • jeff pitts says:

    for Frontier airlines customers who can get no satisfaction form Frontier do this: CONTACT
    “Chris Elliott, “the travel troubleshooter,” writes for Frommers.com and helps travelers in a weekly column; contact him at http://www.elliott.org

  • jeff pitts says:

    Consumers are constantly having problems with Frontier airlines. Frontier routinely takes no responsibility for their lack of service. The following will be posted everywhere it can be so that the FAA will turn its eye to you:
    Every month, DOT publishes its Air Travel Consumer Report, which contains information about the number of complaints we receive about each airline and what problems people are having. This report is made available to the public so that consumers and air travel companies can compare the complaint records of individual airlines and tour operators. In addition to complaints, the report also contains statistics that the airlines file with us on flight delays, cancellations, bumping, mishandled baggage, and other helpful information.

    How Do Consumer Complaints Help DOT?

    Complaints from consumers help DOT spot problem areas and trends in the airline industry. Complaints can lead to enforcement action against an airline when a serious violation of the law has occurred. Complaints may also be the basis for rulemaking actions.

    • M Dranchak says:

      wish I could figure it out a Refund would be great about now but airlines get away with everything

  • Ann Iademarco says:

    On March 9, I flew to Philadelphia on Frontier Airlines for the very 1st time. I must say that I was quite impressed. The plane was very nice, roomy and the flight attendants were hospitable. The flight home was also great with no delays and no problems. After having such a great experience, I decided to book another flight on May 30 to the same destination – Philadelphia. Again, it all went great. However, when I was to leave at 17:00 on Sunday, June 2, things started to change. I received an email and also a text stating that the flight would be delayed an hour (18:00). Ok, I can deal with that. While waiting in the terminal with other nervous passengers, we were told that our plane was now waiting for a part to be delivered and that was now the hold up and estimated to depart at 19:00. Well, at 19:56, a text message was sent stating that our flight 2363 departing from Philadelphia was cancelled. Next flight to Savannah was not until THURSDAY, JUNE 6!! Now what?? Stood in line with other passengers to see what flight I could get on to get home and what do I get? A piece of paper telling me how to get my refund and Frontier Travel Vouchers. No help to make other flight arrangements, no food vouchers nor any voucher for hotel accommodations!! We were all left to defend for ourselves!
    It was horrifying and just not acceptable! I can’t understand how you could leave passengers stranded like that. This experience certainly has put a very bad taste in my mouth and will make me rethink about booking another flight with Frontier Airlines!

  • Lucille Garvin says:

    I flew to Portland Oregon on a family emergency on June 6th thru the 8th, my trip was amazingly wonderful as I was able to spend time with my Mom as she changed from body to Spirit. On the flights, I had 4, I was happy to observe all the children who were taking advantage of your kids fly free program, how wonderful for them. The problem with small children flying is that they don’t know how to equalize their ears like we adults do, yawning and swallowing and such. The pressure builds up until they are screaming bloody murder and literally exhaust themselves and go to sleep. It takes a while. When I would send my young son to Idaho I would buy him “Mento’s” to chew on the way up and down. They worked beautifully. My hope is that you might find a way to inform Mothers, Fathers, Grandmothers, etc. to the difficulties they face flying with little ones to help eliminate such horrible pain in their loved one with know idea how to help. Maybe a limited number of laminated information pamphlets that could be given to those with children, asking them to slip them in the pocket in front of them when they are finished. Even just a paper flyer could help.
    By my 2nd flight l was approving those with Children and asking if they had ever flown with children before. If they said no I would tell them of the problem. I was thanked both immediately as well as when we landed and their children had no problems but they had to hear others with children who were screaming and understood what they had avoided. I know this is wordy but I felt it was important. Thank you for giving kids a chance to fly, one Grandma had three children she was taking home for a visit. Wow, so Cool. Thanks again, Lucille Garvin, Lake Arrowhead CA

  • Maria says:

    Attempting to reach a real person by telephone for answers appears t be impossible. At PHL gate personnel advised flt 1165 delayed due to weather. Yet weather at PHL while raining is flyable. Advised flt delay is due to weather in Orlando but weather maps show no weather conditions preventing departures from MCO. What’s the real storey??

  • SHANEE says:


  • MARCHEE BASS says:


  • billacini51@comcast.net says:

    same name is frortiand airlines

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