Where is Fred Loya Insurance Corporate office Headquarters

Fred Loya Insurance Headquarters Address and Contact

  • Address: 1800 Lee Trevino Dr STE 201, El Paso, TX 79936, USA
  • Phone Number: +1 915-629-6300
  • Fax Number: 866-685-6260
  • Email: Click Here
  • Number of Employees: 5200
  • Established: 1975
  • Founder: Fred Loya
  • Key People: Flower Loya

Fred Loya Insurance Headquarters Location & Directions

Fred Loya Insurance Headquarters Executive Team



Fred Loya Jr.

Chief Executive Office

Flower Loya


Joe Ramirez

Chief Financial Officer

Ben Salazar

Chief Operating Officer

Tommy Cano

Director of Personnel

About Fred Loya Insurance, History and Headquarters Information

Fred Loya Insurance is founded in the year 1975 by Fred Loya and other key people includes Flower Loya. The employee strength of the company is around 5200. The company deals with all types of auto insurance.

Fred Loya Insurance provides services which are extremely good and efficient at affordable rates. They are specialized in car and automobile insurance for all the drivers. They are based in Texas and they have a huge number of offices in Alabama. This company is the 18th largest Latino owned company.

This company believes in maintaining good relations with the customers by giving them services which are affordable and quality based. They give insurance with bad credit history also with no terms and conditions. Customers can get quick online quotes by the company as well for the fair idea. The company is headquartered at 1800 Lee Trevino Dr STE 201, El Paso, TX 79936, USA.

Fred Loya Insurance Headquarters Photos

Fred Loya Insurance Resources


    I have been having issues with the insurance company. There is a 800-554-0595 number on the wall that states attention customers if you are not 100% satisfied with our services please call. You call the number and it send you to any regular location that picks up the call. No matter what location you call if the location that you originally call does not answer it’s picked up by a different location anywhere in Texas. I have been given the run around since Monday. I have called them to make payments on my coverage with my card mind you no discount and now there telling me that I have a balance. Made a payment on 12-29-2022 get a call the following Monday asking for my payment. Told the rep I paid gave me confirmation# and she said she will reach out to underwriting. Then I get a call yesterday 01-04-2023 from a different location stating I have a balance of $50.00 over a couple of months period. If I had a balance why in the hell wouldn’t they tell me when I called to make my payment these past 2 months. Then I was scammed by another manager at a different location to go into the office to give my acct and routing number to get drafted and get the discount that would bring my suppose $50 balance down. She told me my policy was canceled atm because of the $50 balanace this is what made me go in and give my information because I told her they shouldn’t of canceled it. That was not my fault it’s there. If something happened to my car and they do not cover it’s on them. Well guess what.. I went into a location near me gave the information and the rep told me she couldn’t tell me how much I would be paying when they draft on the 27th until they scan my acct and routing information in the system. I said that is not true because if I call for an estimate over the phone you are going to give me one w/o that information but it was her manager messaging her from where ever telling her to tell me that. She scanned my info in and she still couldn’t give me the amount I would be paying moving forward. Her manager from the Federal location was to call me back this morning. I have not heard back from anyone and tried calling and once again get another location. I’m tired of getting the run around with VERY HIGH POOR CUSTOMER SATISFACTION. I’m frustrated and all this has me stressed out because I cannot get answers. These people are literally playing with my money. I need to speak to someone in corporate. They need to stop allowing these calls to transfer to different locations and let it just be handled by the office closet to you. To many Chiefs and not enough Indians that a manager can’t even get it right. Explain how is this my fault!!! I smell BS!

  • Clay Remmert says:

    Your driver tboned me causing $30,000 in damages including bodily and your rep told me that you would be taking 100% liability and your company did in fact not pay 100% liability and left me injured with thousands upon thousands of dollars stuck in medical bills. Must be nice to have an insurance company and not help people but have Millions upon millions in your own bank account

  • Nisho says:

    My truck hit a pot hole on federal st and I have a broken ball joint and some fender damage! they said it was a total loss I took pictures and got a second opinion and its not a total, but my truck is at there truck and car auction and they tried to give me pennies for my truck and when I said no!!!! just give me my truck back!!!! I am going to the Lakewood police department and filing a stolen vehicle report ASAP! THANKS FRED LOYA INSURANCE!!! FOR nothing but problems.

  • J Franco says:

    Fred Loya hires the most incompetent females I have ever done business with. I can not stress enough the importance of training your staff! The El Paso location on 1800 Lee Trevino Dr., lack basic knowledge on customer service, etiquette, and business acumen. Hence, their absolutely horrible reviews. I have chosen to part ways with this company after several patient years of their ignorance. Thank you Fred Loya for making my decision EASY!

    • Fed up with Loya says:

      Thats ALLLL of them even on this side in the Dallas Metro!!! HOT MESS!!! I’m right behind you on parting ways!!! Wishing you great luck in finding better!!!

  • Andrea L Nunez says:

    What a JOKE THIS COMPANY IS!! Three days after the accident, our car was picked up by your tow truck. Your client’s who hit our parked car claimed responsibility. We have sent and done everything you have asked as well as delt w insurance agent after agent evrytime to talk to a new person because the one I delt w before quit . Well 5 months later no chk and still getting the run around. What a JOKE YOUR COMPANY IS! I SUPPOSE WE WILL SEE YOU IN COURT!

    • Name says:

      My car was also hit while being parked. I’ve been providing my adjuster everything so they can send a check out. They finally said they were sending a check, then I found out with the claims department that my adjuster denied the check last minute. I’ve had around 3 adjusters throughout this claim. If someone is looking for insurance don’t get Fred Loya. This insurance company is a joke.

  • Finn says:

    Fred Loya refused to pay a claim we were the lien holder on, I sued them, I won and they still won’t pay :). It’s been a year since the accident.


  • Carrie says:

    I’ve had insurance with you for a ball I’m not sure who’s working the claim I’ve gotten several names Burke law firm in Abilene Texas it’s going to sue me if y’all don’t handle my situation and I cannot afford that that’s why I pay off for so if y’all can please call me 325-266-2082 ASAP we need to handle the situation quick thank you

  • Leslie Hutton says:

    With so many bad reviews OMG I’m definitely out here asap
    They need to shut them down

  • Leslie Hutton says:

    They McKinney Tx office is horrible. The one on RedBub street Them kids working there need supervision. Soon as I get another insurance I’m out

  • Marilin Orozco says:


  • Elizabeth Wilson says:

    I need to speak to someone in the head office about a problem other than one of the smaller offices

    • Shawna M Lucero says:

      Can you please give me a call I have an issues with my policy and the office representatives are unable to explain thing’s to me in a way that I can understand.

      Thank you
      Shawna M Lucero

  • Cheryl says:

    Just ghetto

  • Your old customer says:

    This company is a scam. My son’s car was in an accident they had it towed to an salvage tow yard 3 hours away. The adjuster inspected the vehicle and said it’s a total loss due to the damage being over $10,000.00. The claims person said she will be back to us within 2 weeks. It’s now been 2.5 weeks & our calls go straight to voicemail. Even the supervisor. I’ve never dealt with a very unprofessional company before seems like a mom and pop’s company. Don’t be fooled by their cheap rates. Go with a repetitive company. Fred Loya should be out of business. I will be contacting the BBB On Fred Loya.

  • Ms. Williams says:

    This company is horrible. I called to speak to someone in corporate I was rerouted to sales. No real customer service that’s bad.

  • Pedro delossantos says:

    Need to talk to a representative . I have issues with one of ur branch in eagle pass tx. On el Indio rd. Location . I’ve getting calls n notices every month for no funds in my acc. From da get go I’ve made clear (disable) n to take out banks acc. , but co goes on da 3 of each month. So . Saturday I got a text n I call d office da girl dat answer not only she was rude .but told me if I dont go someplace n hang up me n now won’t answer my calls I want to know do I have ins. y/n I’ll take mybusiness somewhere else. Policy # 65 471723332

  • John says:

    I hope you never get hit with someone who has fred loya insurance. I unfortunately had been assigned ti Jouseline Gracia. From the first ever phone call she was completely rude and unprofessional. I was involved in a hit and run with A WITNESS YOU GOT THE PLATE NUMBER and called 911. I had an officer complete and report and went and spoke with the driver who had fresh damage and paint where she hit me. The officer gave her a TICKET for fleeing the scene. I sent the police report, and information. They would never call and let me know if any updates had happen I would have to call constantly. Today they finally called after reaching out to her supervisor and let me know that after the “investigation” and speaking with their driver who said she was never there that apparently that was good enough for them to close the claim. After asking how that is possible with all the information provided she repeated her same response a couple times, then hung up. Jouseline Gracia is a horrible customer service rep and needs to find new line of work or completely retrained.

  • Debbie says:

    Can someone higher than a manager contact me because you guys take money for three months after my policy ended and only want to refund not worth that was taken. I’ve tried calling corporate but I just get directed to a regular office manger where I originally got my policy at here in austin.

  • Anesia True Thomas says:

    Please have someone in upper management contact me

  • Blanca says:

    I need a good number to talk to someone getting the run around here but you guys are good to pull the payments out of the bank but not good for helping with problems

  • Rg says:

    Not too happy with service at Fred loya in San Antonio wurzbach and evers. New people did not know what to do and made me-a disabled person go into the office when they had pictures and information already on file. When I went into the office the girls there were discussing a girl that wants to be hired but has several tattoos. Now if Fred loya is going to be hiring people with multiple tattoos all over no one is going to take Fred loya serious. I am thinking about switching my insurance carrier to somewhere more professional. Thank you

  • C says:

    They are the absolute worst. Trying to get your claim paid is a full time job and requires a lawyer. Better Business bureau rates them F. I couldn’t agree more.

  • Rebecca Phillips says:

    I work for fred loya and I was dismissed for gross conduct I can say with all my heart that I loved the company well trained and I miss it wished there was a way to be back on the team .

  • Noel Maranan says:

    My sons car was park and a drunk driver crushed into the back in December. Filed a claim . After a few days of dealing with the adjuster the car was finally towed to a repair shop. We did get rental car because fred loya insurance only covers $250 a week. Now the car is done ..we cannot get it out because the first payment was supposedly sent to us but we did not get the check..somebody stole and cash the check..now we are waiting for another call from fred loya insurance to see who cash the check and where..please . Some body please help us..

  • Anit says:

    The customer service is horrible. Agents will drag their feet when settling a claim. My daughter car was hit by Loya’s (insured), they took “FOREVER” on everything. Her hit (while parked in right of way) Sept. 9, as of today there is no check. To add insult, her totaled suv was picked up over two weeks ago
    Do Not Get this service.

  • Erica Caudill says:

    I asked them to wait till the 15th to take the money out of my bank because I did not have it and the people was very very rude and now my bank is negative 200.00 dollars cause of the overdraft I asked them to wait to take the money till the 15 when I had them money and they told me no they was takin the money on the 12Th when I told them I did not have no money in my bank now my bank is negative 200.00 cause of them

    • Carolyn P. Butler says:

      I don’t know why Fred Loya has different due dates each month. This is a problem for me because money is not in my acct until the 3rd of each month…If you sign up for insurance on a certain day, why won’t they make that the day they will take the money out of your acct each month. I am going to cancel this policy.

  • Jessica trevino says:

    I don’t understand why I am being charged 20 dollars to change vehicle !!!!!! This is ridiculous and outrage as I already pay monthly

  • Ruperto Morin Jr says:

    We had an accident and called the 800 number and first thing was i get is “hello?” like i just woke someone up. And then when i asked if this was Fred Loya they of course said yes it is. Mistake number 1!!
    Then we went ahead and told them what happened and made a claim and gave them the other cars information so they know who it was when they called.
    So after towing our vehicle to a Chevy dealership to be fix since it was a Chevy.On the 18th of Jan 2020.

    Fred Loya rep that we called (Mistake number 2 -we had to call, never call us) told us that Chevy would charge a storage fee and that we (Fred Loya) need to tow it to their shop and have an adjuster look at it to assess the damage. Jan 24 2020

    Next was since we haven’t heard from Fred Loya we decided to call and see what was going on and the claims adjuster ask who we were 3 times (Mistake number 3). And once we told him again George Baylon, he asked where is was and to which we told Fred Loya people where it was before we had to call. Then asked if the Chevy dealership is where we want it fixed.(mistake number 4) C’mon REALLY??!!

    So now its Feb 4 2020 we call again because we never heard anything back and who of course ask us where the car is…..George Baylon!! Once again we asked what is the issue with the car has the adjuster went out there to see whats going on.(Mistake number 5) To which he said he is waiting on a 3rd party adjuster to call him back with the information. We asked we need an update on our vehicle since its going on 3 weeks, said he will have the adjuster that afternoon for first thing tomorrow.

    Feb 5 2020, called again before and after lunch and no answer. But finally got George and of course asked what is the question that we need answered!! (Mistake number 6) So AGIAN we said whats the update on our vehicle. Then he said the exact same thing the day before to which i just was fed up with this Fred Loya insurance…(Mistake number 7)

    Then about 15 mins later we get a call from another man that said he just got the assignment paper work to go out and assess the damages to which i was told already happened. This was the point showed me that Fred Loya is not a worthy insurance to have and use. So now the NEW adjuster said itll be 2-3 more days to get the vehicle towed to their facility and checked.

    Then we get a letter in the mail saying that the investigation is complete that we are at fault to which we already knew that. And that now since we had an incident and our first claim on this so called insurance that our premium will go up. 8 years with Fred Loya and never had a claim and the first one i have they got you!! In their office more like “WE GOT’EM”!!

    This has been the worse 3 weeks ever with a claim. Would not recommend this insurance to anyone. You get for what you pay for!…….

    • MARLOW Jones says:

      Yes this insurance company is not good at all someone totaled my car from this insurance and they haven’t paid out yet

    • GRT 1505 9070124 claim 62-200757 says:

      tis insurance is apiece of shit 62-00000200757-01I paid for 2 years ubntil my veicle was broken into my FULL COVERAGE insurance now doesnt cover even acar rental and the cunt representative from el paso Arlene acosta and elizabet cruz 19156295167 treated me like a fucking dumbass wen all i wanted is te service i paid for and im not getting as of today tey dont want to pay to fix it im paying for rental I would recomend tis insurance to reir own employees or Flower loya ,brag about te fre loya culture ow about te people you fuck over you give atinos abad name sould be SCAM LOYA
      see you in court,or can you do someting rigt FLOWER LOYA

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