Where is Forest River Inc Corporate office Headquarters

Purchased a brand new 2023 Forest River Vibe 34xl. First day camping it was 90 degrees. The air did not work. Fortunately, there was a mobile tech in the area. The unit was defective, had an issue with a tube or pipe that was pinched and should have been noticed. Anita Carpenter of the warranty department was haggling with my husband to try to get the service invoice reduced. For one, we shouldnt have needed a service guy for a brand new camper. She is rude and tries to talk over you. She hung up on me, and rightly so, because I had a few choice words for her. We got the new unit repaired. Two weeks later, go back to our permanent camp site and I noticed the bottom panel of our RV was bowing. Upon further inspection, saw that it was full of water. So I guess there is a leak somewhere. I will never purchase another Forest River again. I got a lemon and by what is going on, it appears that no inspection of this unit was ever made. How can a company, just let a new unit go out without proper inspection. So now we see how the warranty dept will handle this. 06.11.23

I’m reading some of these reviews and am not surprised. I know a few employees who work at one of Forest River shops that make trailers and the work conditions are horrible. No air conditioning in the summer or heat in the winter. The quality control at this site is a joke. Management knows that a lot of employees are using drugs at the workplace and don’t care as long as production keeps cranking out those trailers. Safety issues are also a joke. Wish OSHA would show up unannounced. The place would probably be shut down. One of the people who work there has told me that he has to stay on his toes because he doesn’t know who is high and working around him with power tools, etc. Employee morale is deplorable. I would love to see the owner of this company try to work one week in these conditions!

Purchased 2021 FR MB2401b 4 mos ago. I’ll give you short version. Wife spent alot of time and effort researching the unit itself, but did not think FR had the reputation we now know it has. Looked great, ran like a top. Love the diesel! Did not notice the slide out was not adjusted properly nor the shower stall installed incorrectly at the time of pickup. Drove 220 miles, TWICE, to CW to correct after only one outing. People were nice, but unit sat for 3 wks , as we were told it was FR on one side, CW on the other for parts. Reached out to a customer rep at FR, who said any issues were to go through him if needs be. CW told us repair of faulty lane encroachment lights and seat belts not able to adjust, had to go Mercedes Benz, so it was not fixed. Took it out, without the use of the shower. Slide out would not close, after being “repaired” and in the meantime, water from a rain storm poured through the radio/onboard management console. Reached out to MB and CW. A second list was created at a different CW for the additional work. An additional 380 miles was needed to get to a CW for diagnostics. Had to cancel 2 outings in the meantime. Made an appt at MB for the items “cab”. On the way there, 220 miles again, had no “coach” lights at all.
Was told at MB, they would not cover any repairs as FR had made modifications to the belt adjuster, (screws through the adjuster making it inoperable), and the pillar warning lights, (MB does not put it’s lane warning lights on the cab pillar, they are on the mirror itself). MB was outstanding, and removed the screws at least so we could adjust.
Meanwhile, still waiting for FR clearance for previous work orders, when we needed to start a third list for the coach lights. Reached out to CW, they were fantastic. Reached out to FR, have yet to get a reply from “our” CS guy after 3 attempts.
Asked CW about returning an RV we absolutely cannot use and was told it would be FRs decision. We have not had our $100k brand new RV operate at 100% since it’s purchase. CW has told us FR will NOT allow us to return the unit since it is “repairable”. CW has been great! THEY EVEN CALLED US TO UPDATE THE STATUS OF THEIR ONGOING BATTLE WITH FR! Yeah! They called us!!
We have a brand new RV, with less than 4k miles, (1200 of those were delivering the unit to be either diagnosed for future repair, or the slide out not being properly repaired, and close to 700 miles for delivery), that is unusable. We now have cancelled two trips to VA, and our holiday trips to FL for Tgiving and WNY for Xmas are in jeopardy. As of today, I have not heard at all from FR. CW has said it will contact us on Friday and I believe them. But with the added problem of no coach power, we expect FR to drag this out as they have so far.
NOT IMPRESSED NOR HAPPY WITH FR or the unit! How can you stay in business with this type of operation?? Even with the repairs completed, I will NEVER purchase another FR, nor any of their brands. Did not expect a “no adjustment or repair”, even with a new unit. But to have this many problems, it is my opinion they have no QC program whatsoever.
Stay away…

I purchased a 311 cedar creek last year. I have encountered a few small problems (to be expected) but nothing major. I have contacted customer support on several occasions with unbelievable quick response times, great attitudes and always 3 or 4 people willing to jump in and solve any questions I might have. I would really like corporate Foret River to know what great people they have on staff.Courtney (owners relations advisor) over the top! Always there when I need help Les (owners relations/technical support) always watching and willing to jump in with the tough questions. And the whole staff that are willing to jump in and help. Kudos to the whole team. You guys rock!

We purchased a 2020 Forest River Salem and from the get-go had no hot water. We bought it in another city other than where we live. We couldn’t find anyone locally to take a look at it as we were not their customer, inclusive to the service issues during covid. We also received numerous different “guestimates”…like it could be our thermostat but our model has the thermostat inside so we would have to have our entire hot water tank replaced????, it could be there are no check valves???, there could be something wrong with the by-pass valves???….I couldn’t imagine what the bill would be after we paid all these people to fix the issue guess by guess. Long story short, we did it ourselves and found that it wasn’t the hot water tank at all, nor any of the other guesses…the manufacturing plant had the hot water plumbed to the cold water in a loop under the shower (I have photos). We installed check valves, new by-pass valves, and then had to rip open the bottom to follow the plumbing lines. We bought tarp and special tape to repair what we ripped open, and purchased parts to cut the looped plumbing line and cap off the hot from the cold. After being transferred all over the place, we finally contacted Jessica Stanton who although stated she would send out a compensation, has completely ignored my follow-up letters and brushed me off saying it has gone to corporate. I have also contacted the company who sold us the trailer. This is not a warranty issue…it’s a manufacturing issue that could have potentially cost us hundreds of dollars at $150/hr for repair for every guess we received, never mind, we would still be on a waiting list for repair. Compensation in good faith and good business is all we are asking for and it shouldn’t be this difficult. The sales person who sold us the unit said Forest River has so much money they don’t even know how much they have…indicating the company is so big they don’t care about their customers!!! That is frustrating. We are asking to be reimbursed for our parts and 5 hours of labour at $20/hour which is a far cry from what the bill could have been. This is not unreasonable. This is our first trailer…..and I am seriously disappointed!!!!

Hello I purchased a 2019 185X from a dealer in Stratford Ontario, we have had nothing but issues with this trailer right from the start of going to pick it up.
well the newest problem is that the plywood on the front bed, is not one solid piece and the seam gave out, which bulged the front panel on the bed end out. the dealer told me it was water that did that, which is not right, i pushed the panel back in and layed on the bed and almost fell through. the plywood is broke, now the dealer told me this is my problem and that it is not covered under warranty? How is that possible?

Waiting on a claim that was submitted on May 13,2022. There has been no contact or response on our claim. Sabre Cobalt 2022.(claim on a new roof of camper). Please call Steven Johnson 2073221337

Don’t waste your money with this company or their dealers. Poor quality sub standard materials, poor workmanship. No warranty work. The junk falls apart in 13 months and the warranty only covers 12 months.
I paid cash for garbage.

this company needs to have some of its senior people spend a month in a new unit just off the production line, then they can truly understand the frustration new owners feel when they spend a hundred or so thousand dollars for what they perceived as a great vacation get away home on wheels. it seems that no one is working quality control these days, as i see the same complaints over and over again. my unit is a 2021 fr3 which has spent more time in camping word than on the road, and dont even get me started on camping world,marcus is going to get an ear full when i get to him or one of his reps.

We were wanting to purchase the 3271S class c. In 2014 they removed our bunk and was great to work with. Today it’s take it as is . We have a forester 3251 which we love.
The more I read how they treat people , it is understandable they have such low rating. I just wish the old management was is in control. Looks like the new management could care less about customer relations

THE PEOPLE THAT ARE IN PRISON ARE MORE HONEST, DEPENDABLE, AND WHAT THEY MAKE OUT OF POPCYCLE STICKS HAS BETTER QUILITY THAN A TRAILER FROM HERE.

It saddens me to say that if our family ever gets through this mess it will be a direct miracle .
we bought a forest river wildwood fsx 170ss. the object was for us to enjoy the rest of our lives. we have a special needs daughter, my husband was almost finished with his cancer treatments. so we had plans.
we went out on one trip then things started to happen, slide was digging into flooring, I noticed a sag in the roof over slide out upfront. mentioned to hubby , he says aw it will be ok. I was a contractor, ran my on business, although I don’t run it now, I know enough about construction to know when something isn’t right. Plus I used to do inspections on homes and such.
Until the flooring was getting torn up. ( which was right after we returned home. ( mind you we bought stabilizers to help support the massive slide out on this unit, for just in case. When went to pick it up there was a few minor issues then, like door frame at bathroom was popped off, piece of wood at dinette area was coming off.
But lets get to the point.
Things wrong: awning quit working after 1st camping trip, shorted out.
metal above slide buckling
slide pops and cracks when being slide out or in.
slide hits a/c unit..bumping up against it
roof sagging pretty bad.
shower nozzle leaks water everywhere
so we have been through a long process to try to get it prepared.( 4 To 5 months now)
first trying to get parts. new and under warranty. that took just about over a month for company we bought camper from to get parts.
ok we have parts.
Then roof so badly sagged that we find out the roof trusses are broken or have disconnected themselves.
so then we got through the process of waiting to hear what forest is going to do. ( as I kept saying something at roof just didn’t look right)
ok so now they are supposed to pick up camper and have it repaired within 30 days.
was suppose to send forms to us to sign on Wednesday Jan. 8th 2020
didn’t get email. with forms.
In discussion it was stated as I asked , were forms getting sent vis email or in mail. (Because I wanted to make sure. )
they said mail. but when I called in reference to them again, they said they had sent them via email. so they said they would resend via email.
I sent my items to them on Friday Jan 10, 2020
Needless to say This has been a long drawn out mess. There is nothing that can change this or fix this at this point other than them just giving us another camper, in which you would think that would be easier considering the circumstances.
So at this point we feel like we have been lied to and jerked around.
The camper we fell in love with that we have only had 6 months, only been able to use 2 times. And the second time after being told it should be ok to use. which could have been a dangerous situation.
I at this point can not recommend forest river as a camper. I normally am a person that reads reviews and does research on these things. on this we didn’t. I regret it with all my core.
Unless something changes.. I would not recommend forest river products.
I wouldn’t even second guess it ever.
What may look nice, isn’t nice when it is falling apart at the seams. Literally!!
And dealership seems and they keep saying it could be months before we get our camper back. which should be against the law in some sort of way. You may ask why< because you are caught having to pay a loan in which you have nothing to show for it. NOTHING!!!!!!
A loan on a camper that you don't have and cant use. !!!!!!!
The thing is it was supposed to be used so that our special needs daughter could enjoy the rest of her life. We had named it after her. It was supposed to be her road castle so we could take her to zoos and many places so she could have fun.
We are all frustrated to no end.
I mean who in the world and how …could you put the wrong name on the paperwork where its registered for repairs. and where at the quality control people in this matter.
bad, bad, workmanship, bad quality.
Buyers beware!!
Please beware!
We are being told it may take 6 months or more .. ridiculous.!
just replace it. cut your loss. That's what good businesses do. I hate to say it but as per my husband , we may never buy another forest river again.
They have to prove themselves and stick to their word.
Honest, integrity, morals!

Thinking of buying a Forest River product, do your self a favor don’t. I did from Couchs huge mistake as soon as I got it home, I had problems and found hidden damage the shower drain wasn’t even hooked up. and the slide outs don’t work right poor poor product. I cant use the microwave unless I make sure the water heater is off. one slide wont close couch wanted me to deliver it or pay for a mobile, I cant even find one that will work on it, what’s that tell ya. and there’s more. cabinet door fell off. lights over the sink are misaligned, and couchs just keeps blowing me off. theres still more. and just made my first payment.

DONT BUY HERE I JUST MADE MY FIRST PAYMENT ON THIS PEICE OF CRAP HAD NOTHING BUT TROUBLE, DAMAGE. BUY ANYTHING ELSE. FOUND CUTS IN FLOOR, THE SHOWER DRAIN WASN’T EVEN HOOKED UP FLOODED THE UNDERBELLY SLIDES DONT WORK CANT EVEN GET ONE TO CLOSE AND COUCHES WANTS TO PAY SOMEONE TO COME HERE TO REPAIR IT. THATS BS MICRO ONLY WORKS FOR 30 SENCONDS AND TRIPS THE BREAKER, CABINET DOOR FELL OFF. WATER LINES FLOODED THE FLOOR OF THE WATER HEATER. WATER HEATER DRAIN PLUG AND POP OFF VALVE LEAKED. THEY BROKE OFF SCREWS PUTTING IN WINDOW. THE SKYLIGHTS SWEET SO BAD THE MAKE PUDDLES ON THE FLOOR. HOW CAN THE OWNER EVEN LOOK AT HIMSELF IN A MIRROR. ROT IN HELL!!!!!!!!!! OH THERES MORE I.M JUST TO PISSED TO THINK.

Thinking about buying a new 2020 Forest River RV Salem FSX 179DBK. Except for the bunkbeds in the back (wish it was a walk-in closet) it is perfect for us as Retired empty-nesters. We want to scale way down from the camper we have now. However, I have read some terrifying online things about the Forest River RV: leaky roof, mediocre welding, sagging floors, etc. Does anyone know if Peter Liegl (CEO) addressed these issues in their 2020 RV editions? Also, this trailer is a single axel – we are concerned about the weight of this trailer on a single axel – any comments regarding this?

I am a travel RN with a Cedar Creek fifth wheel which we bought in 2017. I had it on a KOA campground in South Ga during Hurricane Michael (Oct 2018). A tree fell on slide causing damage and we were told to take the unit to Team RN in Albany for repairs. The insurance check was issued in Dec 2018 , we have had many discussions with Team RV owner who consistently places blame for the work not being completed due to Forest River Corp not sending the correct parts, broken parts etc. There is a definite disconnect between the dealers and Forest River. I don’t know who is in the wrong but this is extremely frustrating. We have had an Imagine RV and now the Cedar Creek and am amazed at the poor craftmanship of these units. I work with other travel nurses who would have been interested in buying an RV for work but I am discouraging that purchase due to the poor quality of work and very poor follow up (and time required to repair). I know other RV owners have had some of the same issues which is very sad. I know the industry seems to be ok doing ok for now but with continued issues/ problems I would hate to see Forest River stocks and future be in jeopardy like Camping World.