Where is Foot locker Corporate office Headquarters

I have purchased over 20 pair of Nike shoes from your store in Western Hills Cincinnati, OH 45248 and have never ever got my points that you offer everyone else and every time I ask about them at the store they cannot help me I find the customer service to be terrible

To whom this may go to I will never go back to your Foot locker store in (Wynnewood Village)! Ever again, This young lady (Yazmine A)! Didn’t give me all my chang back for the $200 I spent in that foot locker professional store of yall’s! This was not taking care of professional store business! She did not handle the cashier or professional Employee status Wright at all! She didn’t make sure her cash register was right! She didn’t take time to make sure cash register was stray! She wasn’t giving the customer back all the rigth charge that supoest be giving back rigth when you done gave the rigth amount to her to pay off the shoe product you want and got from the professional foot locker she’s working at i tried to call Saturday morning pass which was over the weekend that just pass! And talk to and manager about this situation! She answered the phone! And told me she was the manager! And I said know you not the manager! I new her voice from. Friday ! When I payed and got! I didn’t argue are talk to her at all because she wasn’t going to put the manager on the phone! She Was going to continue on playing the manager roll! So she left me know choice! But to get in touch with you guys about this situation thats your E employer is doing to the customer! I don’t mine going back! As long she’s not working there! I refuse to do any business with her in that store! If would like to talk to me to get more information! Here’s My name! My name is (Mr Detrick Dixon)! My number is (469-887-0761)! Please feel free to give me and call for any more information that are looking for that you God bless 🙏

I recently bought my grandson a $200 pair of your Nike VM Air shoes. He has twisted his ankle falling off of them. I tried to call the store I bought them from in Lahaina, Hawaii, only to learn they closed! I would like some sort of credit for a different pair of shoes. I am weary from holding on the phone to your corporate office in New York. My email is lindarizzuto@yahoo.com my phone number is 808-298-1430
Thank you for your anticipated rapid response.

I have been trying to contact someone from your corporate location about an employee and their racial comments and remarks that was sent to my son… Spent THOUSANDS there on shoes this year- and this is who yall employ and NO ONE ANSWERS THE PHONES

I called store # 08699 and inquired about their ID policies on credit card purchases; the “manager” told me that “we are not supposed to ask for ID on cards that have chip”. I had my wallet stolen from my vehicle and within an hour the thief went to this store and made several attempts with all my credit cards and finally one went through, at which time he proceeded to purchase 3x $400 dollar charges. We are talking about $1200 worth of shoes in 3 different charges within minutes of each other; apparently that did not raise any “flags” as per this manager!! I hope you will investigate this store for possible fraud involvement. I am giving all this information to the detective that is investigating this crime.

Re: Order Number: 3190044120818100647409
Order Date: 12 December 2018

On 12 December 2018 I ordered:

Nike Air Max 97 Premium Mens Shoes Size 6.5 SKU: 314213483804075 in black-white-varsity red for my son for Christmas. To explain we are not a wealthy family, far from it. I am a single parent, I work full time and in the evening too. My son really loved these trainers and so we agreed that this would be his only present for Christmas as they are very dear and I have two sons to buy for.

The order was delivered to my place of work and I did not open the box as the order summary sheet was correct.

On Christmas day my son opened his gift to find that the shoes weren’t the ones that he chose, or that I ordered. My son, to his credit has been very understanding although he was visibly disappointed. I assured him that it would be sorted.

I called Footlocker on Boxing day and spoke to Luigi whom informed me that I had to arrange for UPS to collect the shoes and await a refund and then I could order some more. I explained to Luigi that I did not feel it was fair to expect me to arrange UPS, wait in for collection, wait for a refund and then re-order and also said how could he guarantee that this wouldn’t happen again. Luigi then said I could take them back to my local store some 24 miles away! 48 mile round trip, petrol, parking and that’s without traffic! I could also get 10% off my next pair of trainers – which wouldn’t even cover the mileage! I explained to Luigi that ordinarily if the problem with the order had been my fault, I could appreciate this returns policy but the order was not my fault in anyway whatsoever. I asked to speak with a supervisor and he said everyone was on holiday. I asked him to escalate the matter and have someone contact me. No one has contacted me.

I then called Footlocker again on 27th December 2018, went through the whole process again and asked if the matter had been escalated, I was told “I don’t know”, I asked that the matter be escalated again and still no one has called or emailed me.
Continued…

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On 28 December 2018 I tweeted Footlocker and messaged via Twitter but have heard nothing. I have Tweeted and messaged several times without reply.

I have Facebook messaged and still no reply.

I have emailed service@footlocker.com as per Google but this bounced back. I have emailed, several times, questions_en@footlocker.eu and received several ticket numbers and emails confirming receipt and promising to get back to me and guess what… nothing.

I wondered whether anyone else has experienced a complete lack of customer care from Footlocker and so looked on line and it is an absolute disgrace. There is no customer care, customers are being ignored. It appears that once Footlocker has a customer’s money that is all they care about. I assure you customer care ensures customers come back. A firm’s reputation is very important especially in these times of Social Media, not that Footlocker seem to care about this.

It has now been 11 days of continual messaging to have received no replies. I have spent hours trying to get this matter resolved and nothing.

I am sure you can appreciate my complete frustration at the way I have been treated. I have bought many shoes over the years for my sons from Footlocker, although from Guildford branch (now sadly closed). My son STILL hasn’t got his Christmas present. It is a farce and shame on you!

I shall not give up my complaint. Rest assured that I will do everything I can to get this matter resolved to my satisfaction.

Just to reiterate I appreciate mistakes happen but companies should, if it is THEIR error, sort the problem out, without making the customer run here there and everywhere. I was upset now I am beyond furious.

I would appreciate someone, somewhere getting back to me, otherwise I will be taking this matter to trading standards, CAB and even, if absolutely necessary a solicitor.