Where Is Fitbit Corporate Office Headquarters

Fitbit Headquarters Address and Contact

Fitbit logo
  • Address: 199 Fremont St, San Francisco, CA 94105, USA
  • Phone Number: +1 877-623-4997
  • Email: [email protected]
  • Established: March 26, 2007
  • Founder: James Park & Eric Friedman
  • Key People: JAMES PARK, ERIC N. FRIEDMAN

Fitbit Headquarters Location & Directions

How to Contact Fitbit Corporate Office


Fitbit Headquarters Info & Photos


Fitbit Headquarters List

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Fitbit Headquarters Executive Team

JAMES PARK

CEO, PRESIDENT & CO-FOUNDER

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ERIC N. FRIEDMAN

CHIEF TECHNOLOGY OFFICER & CO-FOUNDER

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RON KISLING

CHIEF FINANCIAL OFFICER

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Name

Title

TIM ROS

CHIEF MARKETING OFFICER

JEFF DEVINE

EVP, OPERATIONS

LISA GROSS

SVP, PEOPLE

AMY MCDONOUGH

SVP AND GENERAL MANAGER, FITBIT HEALTH SOLUTIONS

ANDY MISSAN

EVP & GENERAL COUNSEL

JONATHAN OAKES

SVP, PRODUCT

DAVE QUONG

EVP OF BUSINESS OPERATIONS AND STRATEGY

DES POWER

SVP, MD FITBIT INTERNATIONAL

MARK SILVERIO

SVP, AMERICAS SALES

About Fitbit

History

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Services

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Facts

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Fitbit Headquarters News

  • Fitbit Enhances Smartwatch Experience with OS Update, Debuts Best Heart Rate Tracking Yet for Versa 2, and Delivers Expanded Premium Features
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  • Catherine says:

    I have been using fitbit versa 2 and am pleased with it.
    However after your stupid statement supporting a TERRORIST ORGANIZATION BLM i will tell you that as soon a any corporation gets political i am COMPLETELY TURNED OFF.
    stick to improving your product and keep you opinions to yourself.
    Considering the amount of complaints I would think it makes more sense to take care of business.
    After this fitbit breaks like my versa 1…I WILL NEVER BUY YOUR PRODUCTS AGAIN.

     
  • Judith says:

    I am going round and round with your support. All I do is chase my tail and the device is faulty.

    I have unpaired it. Deleted the pairing from bluetooth, resynched it with bluetooth and restarted the computer and tried a again and it didn’t work. I even tried, deleting the bluetooth pairing, then restarting the computer, and then repairing and trying to set it up again. I have made sure that the power cord is clicked in. I have a blaze that still works beautifully that I set up again. But can you do anything for me on the ionic? I has been a glitchy lemon from the get go.
    Wed 11:50 AM
    Fitbit Help
    help.fitbit.com
    Hi there, Judy. Sorry to hear that you’re unable to pair your Fitbit Ionic. Thanks for trying some fixes beforehand. Let’s help you with this. Please confirm if you have tried all the set up troubleshoots here: https://help.fitbit.com/articles/en_US/Help_article/1872. In addition, we’d like to know if you’re getting an error message during the set up process. Meanwhile, for us to better check this, please provide the email address associated with your Fitbit account. We hope to hear from you soon.
    Wed 1:27 PM
    My email is
    Wed 1:38 PM
    I have tried everything even another reset after the factory reset. The bluetooth is paired. The setup process can find the ionic and even makes it show the little diamond that it has found the device and then it says…taking longer to set up..and then fails. No new updates are needed.
    I have repeated the above steps probably 6 times by now.
    Wed 1:40 PM
    We appreciate your effort trying those steps. Also, thanks for providing the screenshot and information. We found your Fitbit account and confirmed that your Ionic isn’t paired with your Fitbit account. For us to further investigate, please provide the model name of your phone and the OS version. We’ll wait for your reply.
    Wed 11:24 PM
    I am using the app downloaded on my HP Computer which is new as of 2020
    Thu 11:06 AM
    It was working on this device previously
    Thu 11:08 AM
    Fitbit Help
    help.fitbit.com
    Hi Judy, Thanks for the information and pictures provided. Do you have a mobile device where you could try pairing the Ionic to the account ? Once paired with the app on the mobile device, you should be able to sync it with the pc again. You won’t have to repeat the process again, when you sync the watch with the pc.
    You can have a look at this in the meantime: https://help.fitbit.com/articles/en_US/Help_article/1872 Let us know if you have any question.
    Thu 2:42 PM
    I tried with my fire tablet and it didn’t work
    Thu 3:04 PM
    Hi Sonia, Thanks for the reply and efforts . Could you let us know if you receive an error message? Could you also provide us your full name, country of residence and retailer where the Ionic was purchased?
    Thu 3:10 PM
    I just tried my fire phone as well.
    I purchased it from http://Fitbit.com and it was sent to Brewster, NY from the website.
    Judith Challis, 84 Cobb Road, Brewster, NY 10509
    Thu 3:40 PM
    We appreciate your cooperation in working on this and for providing the requested information. We’ve created a case for you (#35234901) and have brought it to our team’s attention. Someone will be in touch with you soon. Please keep an eye on your inbox. Should you need any additional help, please let us know.
    Thu 5:22 PM
    I just got a note from your team in email saying they saw a synch today, but that was the blaze I hooked up again, not the ionic.
    Thu 6:28 PM
    Thanks for getting back. We’ve posted additional notes on your open case for further assistance. Please keep an eye on your inbox and spam folders. If you have any other concerns, please let us know.
    Thu 8:23 PM

    Start a new message

    [email protected]
    Apr 9, 2020, 6:14 PM (2 days ago)
    to me

    Hi Judith,

    Hope you are having an excelent day

    Upon checking in our back-end tools we are able to confirm that your Last Sync was Apr 09, 2020 with 9% battery level.

    To complete the process of troubleshooting and verify your warranty status it is require that you can send us your country of residence.

    We look forward to getting you back on track. Keep in mind that for us is a pleasure to help you, so do not hesitate to contact us back if you have any other inquiry.

    Sincerely,
    Melina DS and the Fitbit Team


    Reply directly to this email to update your case. #35234901

    Join the growing Fitbit Community! Get answers. Stay motivated. Find Fitbit friends.

    ref:_00D40N2lj._5000b1bmBhL:ref

    Judy Challis
    Thu, Apr 9, 6:26 PM (2 days ago)
    to [email protected]

    Certainly I live in the United States. Case (#35234901)

    Judy Challis
    Apr 9, 2020, 6:27 PM (2 days ago)
    The last synch you saw was my blaze that I hooked up again, not my ionic that I cannot synch again

    [email protected]
    Apr 9, 2020, 11:29 PM (2 days ago)
    to me

    Hello Judith,

    We are glad to assist you with the not syncing properly issue that your Fitbit Ionic is undergoing. At Fitbit, our customer satisfaction is our priority, and for that reason we’re always striving to provide the best customer experience.

    After checking our system we could see that the last time your device synced was on Apr 08, 2020 03:06:33 PM with 100% battery level. Thanks so much for all the troubleshooting you tried before.

    We want to give you all the steps in order to sync just to confirm that everything has been done.

    Please delete everything from Bluetooth on the phone, even the Fitbit
    Try to sync with just one device, the other devices must have Bluetooth off.
    To restart your watch, to do so: press and hold the left and low right buttons for a few seconds until you see the Fitbit logo on the screen.
    To continue with the troubleshooting please follow these steps.
    1. Please go to the Fitbit app.
    2. Tap on the top left corner where it is a circle.
    3. Then tap where says set up a device.
    4. you will see a message that says you already have a Fitbit, so tap there to set it up as a replacement.
    If the issue is still happening please try with other phone the same steps; a windows 10 computer can also work.

    In case you come across any other inquiries, don’t hesitate to contact us again, as we will be more than happy to continue assisting you

    Sincerely,

    Sincerely,
    Laura LF and the Fitbit Team

    Judy Challis
    Apr 10, 2020, 10:09 AM (1 day ago)
    I have done all the above, at least 4 x each on three different devices. Remember, I am having problems because I had to factory reset because I had all sorts o

    [email protected]
    Apr 10, 2020, 9:14 PM (14 hours ago)
    Hi Judith, Thank you for trying our suggestions.. We will be more than glad to assist you regarding your Fitbit Ionic’s syncing issue. After checking our system

    Judy Challis
    Apr 10, 2020, 9:25 PM (14 hours ago)
    I have done all of the above. What can YOU do for me?

    Judy Challis
    Apr 10, 2020, 9:29 PM (14 hours ago)
    I am unhappy, I have done everything you have suggested, and yet all you do is cut and paste pages as if you don’t understand English. I am very unhappy. You ar

    [email protected]
    Apr 10, 2020, 11:30 PM (12 hours ago)
    to me

    Hi Judith,

    Thank you for trying our suggestions.

    In order to investigate this matter, please let us know the brand and model of the phone that you are using to pair your Ionic.

    We will be waiting for your response.
    In case you come across any other inquiries, don’t hesitate to contact us again, as we will be more than happy to continue assisting you.

    Judy Challis
    11:29 AM (5 minutes ago)
    to [email protected]

    As I have told you before, I have an Amazon Fire phone, and Amazon Fire Tablet and an HP Envy computer. The problem is not my devices but the ionic.

    Judy

     
  • Colette says:

    I am so disappointed with Fitbit. I had purchased a Special Addition Versa, I have had it about 1 yr, the other night the face (black square) fell right out.I contacted service the man would not listen to what I was saying, it ended with me hanging up. I wanted to see if this had happened before to others and to see if it could be replaced. but I never got that far with this guy. Sad to say I am soooo done with fit bits have a good day!

     
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