Where is Firestone Corporate office Headquarters

Firestone Headquarters Address and Contact

Firestone Logo
  • Address: 200 4th Ave S, Nashville, TN 37201, USA
  • Phone Number: +1 615-937-1000
  • Fax Number: N/A
  • Email: N/A
  • Number of Employees: 45,000
  • Established: 1900
  • Founder: Harvey Firestone
  • Key People: Gordon Knapp (CEO and President)

Firestone Headquarters Location & Directions

Firestone Headquarters Executive Team

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About Firestone, History and Headquarters Information


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  • Bridgette Mlady says:

    KEY POINTS
    FIRESTONE COMPLETE AUTO CARE
    10/25/19
    Case #2397663 Claims adjuster Kolby McKinney
    Firestone 9280 W. 159th St., Orland Park, Illinois 60462

    *Our BMW was dropped off at Firestone on 9/10/2019.

    *Firestone assured us their mechanics were BMW certified and would only use BMW parts.

    *Firestone insisted on doing a full diagnostic test prior to doing any maintenance. The test results showed there were no issues with the car, it was in excellent condition. This was according to Firestones diagnostic test.

    *Firestone changed the spark plugs and took the car for a test drive, within 1 mile the car seized up and the engine was blown. This occurred while the car was in their possession and the Firestone technician was driving the car.

    *Firestone called us and apologized, the shop manager Bob said they were not sure what was wrong and couldn’t figure it out at the moment, but they would fix the car on their time and their dime.

    *Firestone’s mechanic Mike and shop manager Bob both admitted that this was their fault and they would fix it.

    *This went on for four (4) weeks and the car was held captive the entire time at the Firestone shop. We were out of the country unfortunately and could not get over to the shop to take a look at the situation; therefore any manipulation could have happened to the car, and obviously did.

    *We called constantly to check on the status while we were out of town.

    *Firestone stopped talking to us; we made repeated calls with no return call. When we returned home we demanded the car be taken to Laurel BMW to get it fixed.

    *The car was towed to the Laurel BMW dealership. The BMW mechanics could not figure out what was wrong due to the fact all the diagnostic codes had been deleted by Firestone prior to the car arriving at Laurel BMW. The only way to determine the problem with the engine was to take off the lower unit of the engine and see what was broken.

    *After more fighting and another week’s time, Firestone agreed they would pay for the engine to be broke down and to get the car fixed. When the dealership open the engine they saw the damage to the crankshaft and the piston was spun, which equates to a blown engine.

    *According to the mechanics we’ve spoke to, a blown engine only happens due to lack of oil or spark plugs installed improperly.

    *BMW dealership gave the cost to Firestone for a replacement engine, this is when Firestone started to get uncomfortable and again they stop communicating to us about the car.

    *At that time the car has been out of our possession for six (6) weeks.

    *The cost of fixing the car with a new engine must have made Firestone decide they were not taking responsibility for anything. We received a phone call on October 25, 2019 stating they were denying any responsibility for the engine seizing and blowing and we were on our own.

    *Firestone‘s claim is that the car was out of oil, however the BMW dealership has records in our defense that a fresh oil change happened five (5) weeks prior to Firestone taking possession of our car and destroying it.

    *The car had been in for a full diagnostic check and oil change at Laurel BMW five weeks prior to Firestone getting possession of the BMW on 9/10/19.

    *The thought is that Firestone took possession of our car, changed the spark plugs, drained the oil and forgot to put oil in the car. Took it out for a test drive and blew the engine.

    *Firestone is obviously doing a major cover up on this situation; they were very negligent with our car! Firestone erased all diagnostic codes, the mechanic who worked on the car no longer works there, they would not give us proper information through this entire process, Firestone had weeks to manipulate whatever they wanted to do to the engine to cover up their negligent mistake, they have not charged us for anything.

    *Firestone is responsible for the blown engine in our car, obviously very neglectful and inferior workmanship.

    *Firestone is responsible and they know it.

    OUR STORY 10/25/19
    FIRESTONE COMPLETE AUTO CARE
    Case #2397663 Claims adjuster Kolby McKinney
    Firestone 9280 W. 159th St., Orland Park, Illinois 60462

    Firestone blew the engine in my car, pure negligence on their part. Firestone will not return any phone calls. I have no car, I cannot get to work!
    A billion dollar company, FIRESTONE has made me and my entire family feel desperately violated, miss treated and worthless! We have been Firestone loyal customers for over 20 years, two decades.
    This is a very disturbing situation; it is quite frankly a rather shocking story. Firestone blew the engine in my car and then covered the situation up! Firestone employees at the Orland Park shop went out of their way to erase the diagnostic codes which would have shown what happened, this was determined per a master mechanic from the BMW dealership. Erasing the codes, destroying the results of the diagnostic test clearly shows negligence and a cover up.
    After fighting with Firestone for over seven (7) weeks, we received a call today from them stating that they are not liable for the damage and have no intentions of doing anything! They are walking away from their mistake and we are on our own, this is ultimately a $20,000.00 dollar issue.
    Here is a quick recap.
    I took my X3 BMW to the Laurel BMW dealership in Westmont, IL for a checkup and oil change. A complete oil change and diagnostic check was performed July 24, 2019. We were told that we were up for new spark plugs and to fix a possible slight oil leak, all other codes in the diagnostic check came back perfect on the car. I have only taken my BMW to the BMW dealer that I have purchased vehicles from; they always have serviced my vehicle. I was not able to get it into the BMW dealership for the spark plug work due to their schedule and mine, so I contacted our local Firestone dealer guy who has worked on our non BMW cars for decades to see if they could do the work for me; it seemed like a easy job. I was assured by Firestone that they were certified to work on BMW cars and would only use BMW certified products. I drove my BMW to the Firestone shop and it was running perfectly, absolutely no issues. This was on September 10, 2019.

    The Firestone shop insisted on running a diagnostic check on the vehicle prior to doing any work on it. The test came back perfect. Two days after Firestone accepted the job and took my BMW into their possession we received a call (They wanted to know if there was a trick to start the car) stating that the car was dead on the side of the road and just was not starting, they could not figure out the problem. This car has been taken care of like a baby; all documentation are available to prove so. Any time a sensor, light or notification that something needs to be addressed (time for a oil change, etc.) it has always been taken care of.
    The technician from Firestone took the car out for a test drive after changing the spark plugs and the engine just locked up according to him, this happened about one (1) mile from the shop. Eventually they had to drag the car onto a flatbed and remove the belt to push the car back into the shop. Once we were notified that Firestone had destroyed our car engine, they apologized and stated that they would fix it on their time and dime. After a week it was impossible to get any answers from the shop, no one would tell us what was happening. Everyone stopped talking; it was difficult to get even a phone call back. They knew they had made a huge mistake and refused to give us any information on the situation, this went on for weeks. Unfortunately we were out of the country and could not go into the shop for answers. The mechanic that worked on the car admitted numerous times that it was their fault it happened on their time and they would fix the problem on their dime. I spoke to the Firestone store manager Bob and Mike (the mechanic) both admitted this was their problem it “happened on their watch and they would fix our car”. They kept the car there (Orland Park Firestone shop) basically in captivity for about four (4) weeks attempting to figure out what they had done to the car!
    Ironically the mechanic (Mike) who worked on my car is no longer employed at the Orland Park shop, interesting.
    This issue has now gone corporate.
    Once Firestone realized they could not figure out the problem or fix the car (remember they are BMW certified technicians, we found out that is a lie) the car was towed to Laurel BMW in Westmont, IL. The car sat there for days before Firestone would authorize the Master Mechanic Sam to tear down the engine to see what Firestone had done to the car. Sam was in contact with us throughout the whole process. Sam let us know each step what he was doing, also how much of an problem Firestone gave him in looking at the issue with the car, Firestone clearly really did not want the engine broke down. Eventually Sam came to the conclusion that Firestone’s neglectful acts destroyed car cars engine due to a lack of oil (the car had just had a oil change five (5) weeks prior) . The thought is that the spark plugs were replaced By Firestone and the oil was drained. The Firestone technician took the car out for the test drive after replacing the spark plugs BUT forgot to put any oil in the car, BLOWING the engine in that test drive. Sam (master mechanic for BMW) Stated that the codes that would indicate the lack of oil during that test drive had been erased by Firestone employees prior to him working on the car.

    We have been extremely patient and felt very assured due to Firestone’s promises that they would do the right thing and fix our good running, in perfect condition car. We have struggled every day to get any returned calls from the claims department (Kolby McKinney and Chuck M.) corporate or anyone with Firestone, they will not return our calls. That is just ridiculous and so frustrating, what a disaster on a person’s emotions, I have not slept in weeks!
    This is completely unacceptable; the car was in their possession, under their care performing basic maintenance, as certified BMW mechanics, (which is a lie)! This situation is clearly Firestone’s fault and they need to be accountable! I have never been so miss treated as a consumer or dis serviced as a person! Numerous attempts have been made, no one will even call us back to explain this decision, no paperwork has been issued, just nothing. I have left numerous calls to Kolby McKinney; as well as corporate. UNACCEPTABLE Firestone should be ashamed!
    I have been stranded with no car due to this; my car is nothing but a shell at this point. This will cost me out of pocket $15,000.00-$20,000.00, something I had absolutely nothing to do with. This is absurd that a Billion dollar company can do this to a hard working citizen, as well as, a loyal Firestone customer. I have never felt so abused, violated and miss treated in any way as I do right now.
    I wanted to share this story to express to fellow average Americans what we can expect, and will receive from this corporation, Firestone. THEY DO NOT CARE and are completely unaccountable for blatant negligence!
    I appreciate you taking the time to hear my horror story about FIRESTONE, a “family company”. This is despicable and unacceptable, it is blatant negligence! The Firestone employees involved in this matter should lose their jobs,
    Firestone should be ashamed!
    Bridgette

     
  • Marc L says:

    I went to the Firestone in Austin TX and they damaged 4 of my new wheels and CASSANDRA PARKER of the consumer complaints dept ignored me and refused to repair the damage. Keep it up Firestone
    your tires killed people in the past and now your treating people like shit again.. Oh I will dispute the charge on my card and let everyone know on the internet know that Firestone is a assfuck of a company and so is Cassandra Parker

     
    • Bridgette Mlady says:

      Marc
      I totally feel your pain, they are negligent and ignorant. Please read my story

      I NEED SOMEONE TO DO SOMETHING!

      Case #2397663 Claims adjuster Kolby McKinney
      Firestone 9280 W. 159th St., Orland Park, Illinois 60462

      *Our BMW was dropped off at Firestone on 9/10/2019.

      *Firestone assured us their mechanics were BMW certified and would only use BMW parts.

      *Firestone insisted on doing a full diagnostic test prior to doing any maintenance. The test results showed there were no issues with the car, it was in excellent condition. This was according to Firestone’s diagnostic test.

      *Firestone changed the spark plugs and took the car for a test drive, within 1 mile the car seized up and the engine was blown. This occurred while the car was in their possession and the Firestone technician was driving the car.

      *Firestone called us and apologized, the shop manager Bob said they were not sure what was wrong and couldn’t figure it out at the moment, but they would fix the car on their time and their dime.

      *This went on for four (4) weeks and the car was held captive the entire time at the Firestone shop. We were out of the country unfortunately and could not get over to the shop to take a look at the situation; therefore any manipulation could have happened to the car, and obviously did.

      *We called constantly to check on the status while we were out of town.

      *Firestone stopped talking to us; we made repeated calls with no return call. When we returned home we demanded the car be taken to Laurel BMW to get it fixed.

      *The car was towed to the Laurel BMW dealership. The BMW mechanics could not figure out what was wrong due to the fact all the diagnostic codes had been deleted by Firestone prior to the car arriving at Laurel BMW. The only way to determine the problem with the engine was to take off the lower unit of the engine and see what was broken.

      *After more fighting and another week’s time, Firestone agreed they would pay for the engine to be broke down and to get the car fixed. When the dealership open the engine they saw the damage to the crankshaft and the piston was spun, which equates to a blown engine.

      *BMW dealership gave the cost to Firestone for a replacement engine, this is when Firestone started to get uncomfortable and again they stop communicating to us about the car.

      *At that time the car has been out of our possession for six (6) weeks.

      * We received a phone call on October 25, 2019 stating they were denying any responsibility for the engine seizing and blowing and we were on our own.

      *Firestone‘s claim is that the car was out of oil, however the BMW dealership has records in our defense that a fresh oil change happened five (5) weeks prior to Firestone taking possession of our car and destroying it.

      *The car had been in for a full diagnostic check and oil change at Laurel BMW five weeks prior to Firestone getting possession of the BMW on 9/10/19.

      *The thought is that Firestone took possession of our car, changed the spark plugs, drained the oil and forgot to put oil in the car. Took it out for a test drive and blew the engine.

      *Firestone is obviously doing a major cover up on this situation; they were very negligent with our car! Firestone erased all diagnostic codes, the mechanic who worked on the car no longer works there, they would not give us proper information through this entire process, Firestone had weeks to manipulate whatever they wanted to do to the engine to cover up their negligent mistake, they have not charged us for anything.

      *Firestone is responsible for the blown engine in our car, obviously very neglectful and inferior workmanship.

      My story has a lot more details that will not fit in this box. I need help!

      This is unacceptable. FIRESTONE SHOULD BE ASHAMED!

       
  • Mr. Berry says:

    This store serves a military and veteran community. They have the worst customer service. They have an excuse for everything the do, or fail to do right the first time. I have four cars that are serviced at this location. I’ve gotten new warranties on tires, only to have an incident and be told by their team that the tire is damaged and have to be completely replace – therefore you have to pay for a new tire and warranty. I’ve taken my car to this office three times for A/C charging and check for leak. After the 3rd time of not getting cold, I was told “oh ya” we have to replace the hose and compressor. However, we can give you a military discount – so the final cost will be $900. However, although you paid for a lifetime warranty for your alignment – we need another $200 to fix your tie-rod so we can honor your warranty. This is ridiculous and must stop! There only intent is to make as much money off of customers as possible doing ineffective work and creating problems instead of providing an diagnosis. Oh, the online appointment scheduler never works. The time that you schedule will be canceled because it’s not working properly at this store, and they already have another appointment scheduled.
    Store #317902
    201 E Central Texas Expy
    Harker Heights, TX 76548-1887