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Don’t drop your car off at Firestone! They never get to it! They let it sit putting other folk in front of you. They wait until they close and your tire is still NOT repaired. I promise I will NEVER go back to them again! I am done with them. I’m a LONGGGG time customer but today did it for me! Then to get talked to by the service manager like he was Jesus, he teed me off!
Your customer service is horrible! The SERVICE MANAGER at your Town Loop Southaven MS is very rude and unprofessional!
Firestone in Kailua Hawai’i on hamakua drive does unacceptable work took my car in 9:30 am for a appointment for an alignment called at 2:30 car still wasn’t done never even touched the rack I called back at 5:25 pm car still wasn’t done they couldn’t even have the descent to even call me to tell me they couldn’t do it cause they screwed up by using the alignment rack to fix a call and it got stuck on the rack which alignment racks should be used to do alignments first instead of screwing customers over who makes appointments and this was there changing my appointment to this day the they messed up I had another appointment and the body shop the next day they really fucked me over the young mechanics have major chops on there shoulders someone up on top needs to knock those chips off so they stop treating customers like shit they work for a company not themselves shitting business should close that store and send them packing
WARNING!!!!! -10 Rating. Read the other Altamonte Firestone reviews! This Firestone location’s quality of service has gone downhill. Went in for a scheduled oil change however their service manager said he would not honor the last price they charged and the charge this time would be approximately double what is was last time. He also would not honor a coupon I brought and made no effort to reach a compromise or take care of a loyal Firestone customer. He then made some unnecessary comments, was very rude, egotistical and disrespectful. His attitude is a big problem and I hope he can be re-trained to show respect to Firestone’s customers if there are any left.
Tools stolen from truck while getting repaired
Firestone on old settlers blvd I take my car in for them to remove a nail from my tire I was talked to like a dog I was treated like a dog I was also called the N word and after I said anything one of the service men said he would call the police on me because I told him to respect me .
Firestone on Old settlers blvd Round rock Texas 78681.
These people won’t service black people cars at all thay will lie and say there booked u for the day just to keep from working on black people’s car there giving Firestone a very bad name someone in corporate office needs to look into this matter the next time I go there and I get treated like I did there will be a problem these are racist people working there.
Thay have my car shaking when I go down the road.
I just recently purchased a Toyota Avalon which had a problem that I didn’t know about ,firestone was Supposed to do the diagnostic only and that’s what I told them and that’s what they did and then they found out that it was an easy ,but I was going through The warranty that was on the car and after I found out after they charged me 195 for a diagnostic in which the warranty people told me to tell them only to do that and Then contact them they found out that it was some belt that was connected to the gearshift to the transmission again which was an easy fix so there was no charge for it and now the warranty people will not give me back my 195 that I had to come out of pocket because basically at fire stone the lady told me I could not get my car back until I paid the 195 in which my car was under warranty and so now the warranty people will not reimburse me the 195 which was part of my rent money back because that part was not under warranty and fire stone knew that my family has been with fire stone for over 30 years, It’s been the only place that I’ve basically ever gone to get a car fixed but you know what I will never go to fire stone again in my life I would never purchase, I would never take a car ,I would never recommend anything for fire stone Again in my life to anybody again so fire stone you have failed so many people and by not doing the right thing you choose to rip people off and take their money and not fix their cars right and I say to fire stone thank you for showing me the light because I found the door and I’m not coming back in it!!!
I took my 2014 Hyundai Elantra to the Douglasville Firestone on 09/01 for an oil change. My auto is equip with a splashguard on the undercarriage, this splashguard is attached using rivets. Once it’s removed to reattach you must use new rivets they cannot be reused. Your technician Zay failed to reattach using proper amount of rivets ; so my splashguard became unattached while driving. What was a $30.00 oil change has cost me $120.00.. I had to take it to the nearest repair shop , I wasn’t in Douglasville. I called and spoke to Harold who stated he was the manager ; he proceeded to tell me he couldn’t compensate me or do anything for me. That’s really poor customer service. The comments I am reading are awful. Firestone use to be a top flight auto repair shop , not anymore. I will never patronize Firestone again. By the way it was your corporate office who directed me back to the retail store ! So much for that ! Customers BEWARE !
Worst customer experience at 14010 Montfort Dr, Dallas, TX. The manager was about to hit me after explaining to him my car hasn’t been properly serviced — after bringing the car in THREE times. Due to their mishaps and failures, I am afraid to drive my car. It’s getting to the point where I will be seeking civil litigation in hopes of resolving this issue. Do not take your car to this repair facility. They claim to know how to work on foreign cars, but they don’t. They lose critical parts, do not properly install parts, and have terrible customer service. I’m not sure how this place is still opened. I will also be submitting a more detailed experience to the BBB.
Will never do business here again! Completely destroyed my 2021 Camry rims and called me a liar. Completely unprofessional and rude. I will be sure to spread the word.
To Whom It May Concern:
After many years as a Firestone customer and investing in lifetime coverage for numerous services for multiple vehicles — I will never again support this company with patronage nor spend another dime for Firestone products and services. Today not only did I receive the worst customer service that I have ever experienced I was practically verbally assaulted without provocation by the manager Stephen Craig, Firestone Complete Auto Care, Store #678856, 16633 San Pedro Ave, San Antonio, TX 78232.
Upon entering the store Mr. Craig was standing at the computer and without looking up rudely said he would be with me in a minute. I stood at the counter for minutes before he finally looked up and asked what I needed. I told him I was there for an 8:00 a.m. appointment. My husband Mark coordinated the brake repair four days prior.
Mr. Craig began to question the validity of the appointment. Instead of starting the expected repair he said he would inspect the vehicle to see if the work really needed to be done. It was apparent he was not going to do the work unless he deemed it necessary. Note we purchased lifetime brake coverage when the brakes were replaced last year.
I attempted to explain there was a rubber boot on the brake that was cracked and needed replaced while he continued to interrupt and talk over me. Mr. Craig’s tone became angry, argumentative, aggressive, and belligerent. He said there was no way it could be that. I stated the torn boot was discovered when the hub assembly was replaced by Mark and my brother-in-law Jerry who happens to be a mechanic.
Mr. Craig became more aggressive and angrier and proceeded to tell me he didn’t need another mechanic to tell him what is wrong. He has worked on and driven GMCs for 30 years. Then said he’s the manager and part owner, been at that store for years and didn’t need anyone to tell him how to do his job.
During Mr. Craig’s continued rant I tried to contact my husband to validate the part in question and was not able to reach him after multiple attempts. I then contacted my brother-in-law via phone and asked him to tell Mr. Craig what part needed replaced. Jerry explained via speakerphone that the brake boot guide was cracked.
After I thought I ended the call Mr. Craig began to chastise me stating “I told you that was what was wrong!” and proceeded to tell me he was angry. It made him angry if that is what’s wrong because it’s a bigger issue with the previous Firestone not replacing the parts. As he continued to rant, I noticed the call was still active and my sister and brother-in-law were listening to the conversation.
Upon ending the call, I received an immediate ring back from my family telling me to report him to management, take my car and leave. I told them what they overheard was the “nicer” version of the conversation and he had already walked off with the keys. Mr. Craig finally brought the car inside and saw the boot was completely cracked and needed replaced. His demeanor changed as if the tirade and verbal assault never happened.
For a company that touts a commitment to “positive experience to all guests, both online and in person at any of our retail locations” the experience I had today disgusts me. In 22 years of military service and years in the corporate workplace I have never been spoken to or treated as horribly as I was today. Today was more than brand tarnish for Firestone. It severed all affinity and advocacy for your services to the point the right thing to do would be to refund all lifetime services purchased for our vehicles.
I just spent 900 dollars on tires a month ago. I got a screw in one of the tires and just needed it to get plugged, which would take what about 20 min maybe. Well the guy there said i needed to make an appointment. Obviously, i needed it done now otherwise i wouldnt be there, right? He said he was too busy and couldnt help me. I feel that shows no concern for their customers at all. I went next door to discount tire and not only did they take care of it in 15 min, they didnt charge me either. I will no longer be a customer at firestone and I’ll never recommend you guys to anyone.
I have been a loyal firestone customer since 2007. I have moved across the country and have been to number of different shops all with their good and bad points. I have never been so inspired to write a review but after the service I have received at this visit I could not be remiss in my obligation to write to your company. I had an oil change with tire rotation and alignment on my 2007 Honda at the Vero Beach, FL Store #4510 Managed by MICHAEL MINETTA. After receiving my car back from it’s service on July 6th, I noticed a strange road noise when I reached 50 mph, coming from the rear of the car. I checked the wheel well and under carriage thinking I picked up some debris but to no avail. Getting frustrated still by the sound, I looked at the wear on the tires and noticed that a Lug nut was missing from the passenger side rear tire. I called Firestone to inform them of the problem and was told to bring it in the next morning. I arrived and met the store manager Michael Minetta as he was opening the store. I explained the problem and the noise I was hearing. He researched my cars history and went to look at the wheel on the car. He then asked the service man that worked on my car about the lug nut. Mike then informed me that the service man said “it wasn’t there when I brought it in.” I found this to be completely infuriating as I am meticulous about my car and to blame for this was ridiculous as is this manager. I simply stated that this was a lie and the excuses continued, no apology mind you, but excuses. Mike then said that a bearing was probably failing causing the noise, a bearing that was replaced by a different firestone 3-4 months prior. I inquired and he said “parts wear out”. As a long time patron, I do not want to have this type of service and excuses from someone who’s states he has “been doing this for 20 years”. He either never knew how to do the job, has become an expert in making excuses, or is just an incompetent fool that has slide up to the surface like something in a toilet. The story continues as Michael Minetta was supposed to order a set of locking lug nuts to replace the missing one. He has gone on vacation and did not leave any information with the assistant manager (Kevin) nor ordered the parts himself. As a business with your history of success, it would be in your best interests to keep Michael Minetta on permanent vacation. I will never return to your establishment with such a piss poor management in your store.
Same issue, will never buy anything from Firestone
I used Firestone store number 326824 fort Myers fl 6/29/22 for tire leak repair. They took 3 hours and repaired the tire and charged me for it. I did not make it home went flat again. I will let all of friends and family know about the crap Service . When I called them they said well bring it back. I’m not going to wait 3 hours for that again ever. Hopefully corporate will give a crap about that location and do something about there problems.
Since I’ve moved to the Northside of Charlotte 5yrs ago, I’ve taken a couple of vehicles I’ve owned to Firestone on WT. Harris Blvd & always seem to have issues but continue to give them the benefit of the doubt because of location convenience for myself! They alway make excuses that they are short staffed & point fingers at everyone else instead of being accountable for their own errors or faults. They are completely unprofessionally slow! They will give you an estimated time frame which is inaccurate by several hours or even days! The last vehicle I had they preformed my oil change & I ended up with a crack in the oil pan which I ended up needed to get replaced & they denied causing the crack… I let that slide. This time around, I have a completely different car & took it in to be serviced after being told my taillight & brake light was out. I also had TPMS service light on which needed to be resolved, needed an oil change and a wheel alignment! By the end of the day I was told I needed approx. $2000 in repairs! I was told I had so many issues with my car which I don’t know if it’s true or not cause I know nothing about cars. However I’ve only had this car about 4months & never had any major issues at all! So basically I’m starting a new job & need my car I’m working condition my the work week, so I go through with all they recommended repairs! I went in at 9:40am Saturday, 6/18/2022 & was told my car would be ready within 1.5hr to 2hrs max. So I decided to wait till my car was ready… or at least what I thought! I ended up being there all freaking day until they closed at 6pm to then being told they had to order some type of hose for the oil change cause I MUST’VE taken the car elsewhere for service & they placed the wrong hose on my car. Which I then informed them, they (Firestone) is the only place I’ve taken my car for service since purchasing my vehicle a few months back. Firestone then tells me the wrong parts was sent to them multiple times in regards to the hose needed. They already stripped what was there & drained the oil so my car was not capable of being moved. So I was then being told to leave the vehicle over night & repairs would be ready no later than noon on 6/19 when the correct parts arrive again. So I give them till 2:15pm on Sun 6/19 being I haven’t heard anything back from them & now being told yet again… they do not have the correct parts & stating that I told them I took my car elsewhere & the other placed f’d up my car with incorrect parts. (Which is a complete LIE!) I never told them that… In fact as I stated repeatedly… FIRESTONE is the only place I’ve taken my care for repairs & oil changes. So again pointing the finger & not being accountable! So now I’m being told they need to keep my car till 6/20 cause they now cannot get the correct parts till Monday. I’m suppose to start a new job Monday morning & do not have another vehicle… this is completely inconveniencing my life! This weekend was Father’s Day weekend & Juneteenth weekend! I had plans for the entire weekend I had to cancel due to not having a vehicle… I also have a new job I cannot get to cause I have no vehicle… Firestone have not done anything to try to compensate me for any of this chaos… other than tell me they will replace my oil pan for free due to this mess! Really Firestone, that’s the best you can do in this matter is provide me with a $50 oil pan for my compensation! I am so over all of this & will never use Firestone ever again! I will make sure to let as many people know as possible about their customer service, unprofessional demeanor, lack or curtsy, lack of time management, lack of accountability etc…. I will never refer anyone here… not even my worst enemy!
Firestone Complaint service CLOSED our case Without even contacting us. I want Corporate to look Into this VERY SERIOUS INCIDENT… we do not want it closed..
2205-2631402
To Whom It May Concern,
I will preface this by saying that I received your contact information from my mother, Paulette Anderson, after she left her review on the Facebook page. It took me a little moment to gather my thoughts because what took place yesterday, Sunday, May 22nd, 2022, was both terrifying and disheartening.
Our Toyota Camry was due for an inspection so that we could renew our tag in the state of Texas. My husband Victor called the day before at the Firestone location at 14010 Montfort Dr, Dallas, TX 75240, to see if he could schedule an appointment there. He was told to come the next day right when they opened at around 9am. He went and the woman at the counter, Chelsea, told him that the workers were not in at the time and she was will call to let him know when it’s ready. Victor dropped it off and walked to the gym, as this location is only .2 miles from our house and just a few blocks from our gym.
About 2 hours later he came back and Chelsea told him that the inspection failed because the inspector Christian Alvarez used a machine that read our car’s manufactured tint at 19%. My husband was confused and told Chelsea, “I don’t understand. Last year, when I took this to the Firestone further down the street for an inspection, everything passed.” She responded, “Well, then take it to the other Firestone.” He then asked why was the rudeness necessary and that if he were to take it to that one and passes, will he be able to get a refund here, because maybe the machine here has an error. She said no, and that she will call someone to come and explain it to him. Victor went to have a seat.
He called me and told me what happened and I called the location to get the details of what happened and explain that we have been going to this location for years, could it be possible that something is wrong with the machine. I was met with the same rudeness and dismissive tone and she told me that I don’t know about the manufacturer nor the other location, that this is what the inspector said and that’s final. No refunds will be given, period. I said, “Okay, no problem, I see what I need to do and who I need to talk to, thank you,” of course, in a little more heated tone, and hung up. I called my husband back and told him to just go pick up the inspection summary sheet, and go to the other Firestone and we’ll just take it from there. He was about to, when a police officer showed up. Shocked, he looked at the police officer and then looked at Chelsea, and I could hear him say, “Oh! Wait, you called the police on me?! This is who you wanted me to wait for? You really called the police on me?! Just because I asked a question about a refund, you called the police on me?! Wow!” I didn’t hear a response from Chelsea.
I told him to just stay on the phone with me so I can hear. In all honesty, I was praying and panicking the whole time. I am so thankful that the officer was very kind and patient. My husband explained everything that transpired, he told the officer that we were loyal customers at this location for years and he showed the officer our vehicle and said that the inspection failed for tint when he’s had this car over 3 years and it didn’t fail last time and we drive by police all the time. The officer looked at the tint and said he understood. The officer then informed him that this location looks like they won’t give a refund and the best bet is to just go to the other location and then sue later. Victor then retrieved the inspection summary sheet and drove home.
When he came home, he was visibly upset. I was just relieved he came home. We have a 2 year old daughter and we just lost a son a few months prior, I didn’t need another tragedy, because while there are many good police, there are also ones not so good taking lives of people for a lot less. Chelsea called the police on my husband just because he asked about a $25 refund, when we have been going to this location and have spent thousands in total here, including a recent visit earlier this month for a new battery. Turns out that she wasn’t even the manager and lacked the customer skills to even just suggest that she will take my husband’s contact information, and forward the concern to Travis, the manager, when he comes in on Monday. My husband is Nigerian who has lived in Paris, France for over 15 years. The climate with police is vastly different there than here. He’s only been here for 4 years with very little interaction with police, and I feared that his strong accent amd bassy voice would be deemed threatening and the outcome would be different. Sad reality, but a reality for me, nonetheless.
As previously stated, we have been coming to this location for over 3 years, for both of our cars, and my parents Paulette and Darrell Anderson, who have an account with Firestone, have been loyal customers for over 10 years. It didn’t have to escalate the way that it did just $25. We didn’t want to not pay for service, we just wanted to know whether we could receive a refund after we took it to another Firestone and our inspection passed, so it wouldn’t be like we paid double. In one day, Chelsea ruined the 3-year relationship we had at that location, and although it’s just down the street, we will never be at that location ever again.
I took my car to fire stone on Osceola Parkway, Kissimmee Florida to get four tires I talk to the manager Carlos very unprofessional very rude did not know how to deal with customer I got my four tires for the inspecting the car the damage all four rims on the car I called them the same day no one answered the phone I went back that Sunday and I spoke to the manager once again I told him he damaged my my rims on the car he told me in a rude way call corporate I said no problem I left ear they did not put enough air on the front right tire I had my child in the car for an hour and a half on a defective tire this is a safety issue fire still need to do something about the training and the people that they hire to run the stores they’re unprofessional they’re putting peoples lives at risk I am so frustrated with this company there’s no one that’s willing to listen when you talk to them they get your money I’m just get you out of the door with the job not getting done I’m frustrated because I put my Charla danger driving this car that fire stone worked on some things need to be done about this manager and these people that work at the store
Same Problem ! Took my 70k Dually for tires and they Damaged All my wheels and are saying they didn’t do it !!! Horrible service ! (Branford Ct. location)
Hello Firestone and Company my name is Stacy. I purchased four New tires March 2021. I noticed this bump on the driver front side wheel had a little bubble on the side I took it to Firestone they told me I must’ve hit something to get a new tire it would be 279.00. I took the car in initially I had 39,000 miles it has 46k now. I’m a single person and my job is 9.11 miles. I work three days a week. I don’t leave the house. I’m single, 52 and I don’t believe this is my fault. I would be willing to take a picture if you think that would help? There is no discrepancy at all on the tire or car. I drive a new Dodge Journey.
Thank you for your time have a nice day!
Stacy
I go to take my car in on Wed 2/16/22 to get several things done. I needed a oil change, radiator replaced, hoses, cap, and coolant flushed, I was having coolant leaking as something hit under my car while driving on the freeway and I was told it bent my radiator, and my drive belt was making a squealing noise when turning it on, and I was told it had a rip in it. So I told them do everything. And the total came out to $1710.22 you got me messed up to pay that money for some crap ass labor and parts. I drive the car and look at my coolant reservoir and there is no coolant in it. So 2/22/22 I add coolant in the reservoir and “Service Battery Charging System” light comes on my dashboard, like it has been doing since hitting the object underneath my car. So they lied and didn’t do shit to my car ol lying bastards, and complaints have been filed. Don’t go to Firestone in Campbell, CA on Winchester st. Y’all Firestone fools better stop playing with people.
please bring back your Drag 500’s for guys looking to be correct in our restorations of these old race cars just the 7 or 8 inch 14’s and 15’s PLEASE ! God we sure miss your tires
I went to do the oil change at Miami Store located at 12005 SW and 128 St Miami FL 33186 and they told me that I need battery change, which I did….they replaced it and just until yesterday that I took my car to the Toyota dealer, they realized the battery was a wrong size and need to be replace immediately.
I went back to them and first thing I hear back was a stupid comparison with tires to other customer….what one said and other people said…..I reply please just install the right size battery and finally they realized they made a mistake and replaced.
Of course the warranty according to them will start since the first battery was installed….which I do not understand but I will make sure Corporate Headquarters will realize what people in Miami are doing.
Dropped of the car at firestone, stated that one time I hit the brakes and the brake light went on. Jammed actually, a car pulled in front of me. Requested that they look at the brakes, change brake fluid as it was dirty. General look at the brakes and make sure they were sound. I drive in teh mountains and no brakes or bad brakes could get me and my children killed. I dont play with the brakes. What they said they did: Took it out and jammed brakes on several times and the light did not go on. That is great but that is NOT what I asked them to do! I said check out the brakes by pulling off the tires and LOOKING at the brakes. Said the brake fluid was full. Charged me an assessment fee of $21.99/ This came as a great expense as I had to rent a car to get to work home and school for the kids. I just paid $465.00 for 2.5 days of rental. NOW i want that rental money reimbursed as they did nothing to the car. Plus I had to call them. They said the car was done but i assumed they were still working on it. Money back Please. Dont use the Northampton, Mass Firestone.th and last bad event. Pissed.
I took my car in to be fixed due to bad gas. I knew what my problem was i needed a new fuel pump. They keep my car running to get rid of some of the gas and told me i just needed to put gas treatment in it and it should run. The next day my car wouldn’t start. So i waited until the following day and got it started brought it back to them with 78 miles to empty. They claim to dropped the tank and cleaned it and drove it and black smoke came out. They said what ever was in it came out of my gas system. They charge me $169 for what they claim to have fixed. I pick my car up drove home which is.09 miles from the shop and my car started to run hot. So the next day i tried to return to the shop and my car wont stay started and water is coming from my exhaust pipe. I went in fir one problem to be fixed and they created more problems and charge me a total of 294 dollars. One hundred to diagnose and repairs.
They said they drained my radiator fluid and filled it with fresh fluids, checking all belts and hoses. That fluid was a dirty when I got it back as it was when I took it in. They di not drain or look at hoses. One had a crack in it. Not sure what happened to Firestone over the years but through the generations they have lost that mission statement.
Long time customer at your store in Shorewood, IL until just this week. I took my SUV in for an inspection after we slide into the ditch they tell me no damage but I need tires so I let them keep the vehicle over night to order and install tires. The next morning I’m told after further inspection they’ve found that my struts rear springs broken and shocks need to be replaced. I decided to get a second opinion and found out there was nothing wrong with the vehicle after another inspection and 2 test drives. Also all 4 new tires were 10 pounds low. This other inspection save me the $4000 Firestone wanted to charge me for something that wasn’t even wrong! There needs to be some type of consequences for this type of thievery. This surely ruins your companies reputation and brand. With employees who show that Firestone is not trustworthy. Please contact me I definitely want to discuss your employees actions
My sons father worked for Firestone in Atchison Kansas and never would a customer ever and I mean never be treated with disrespected due to the management!!
9.16.21 St Joseph.MO went to Firestone to have horrific grinding with brakes requested COMPLETE VEHICLE INSPECTION, Check all of the brakes/pads as well as Battery due to lift-gate not working unless started up SUV $26.99gave me lies about-the inspection as well as parts that needed fixed! Apparently I had brake pad Stuck Between the rotor and behind the rotor cover! And my son found the pads a after the new pads were kicked off! and no they did not say a word however they ransacked my suv! And went through my nice vehicle! THEN I HAD TO PARK AT JC PENNYS ACROSS THE STREET DUE TO THE GRINDING AND THEN( I believe)THEY CALLED THE STJPD & lied and said I was a DUI! Do not go to FIRESTONE IN ST JOE MO
I went to your store here in Coral Springs Florida to buy a tire for my Mercedes Benz I was not able to take the car to the store because the rim was damaged I had to have the car towed when I went to buy the tire just to pick it up and take it home they would not take a credit card they told me I had to pay cash I believe these people are stealing from you
lost a customer> worst company ever
KEY POINTS
FIRESTONE COMPLETE AUTO CARE
10/25/19
Case #2397663 Claims adjuster Kolby McKinney
Firestone 9280 W. 159th St., Orland Park, Illinois 60462
*Our BMW was dropped off at Firestone on 9/10/2019.
*Firestone assured us their mechanics were BMW certified and would only use BMW parts.
*Firestone insisted on doing a full diagnostic test prior to doing any maintenance. The test results showed there were no issues with the car, it was in excellent condition. This was according to Firestones diagnostic test.
*Firestone changed the spark plugs and took the car for a test drive, within 1 mile the car seized up and the engine was blown. This occurred while the car was in their possession and the Firestone technician was driving the car.
*Firestone called us and apologized, the shop manager Bob said they were not sure what was wrong and couldn’t figure it out at the moment, but they would fix the car on their time and their dime.
*Firestone’s mechanic Mike and shop manager Bob both admitted that this was their fault and they would fix it.
*This went on for four (4) weeks and the car was held captive the entire time at the Firestone shop. We were out of the country unfortunately and could not get over to the shop to take a look at the situation; therefore any manipulation could have happened to the car, and obviously did.
*We called constantly to check on the status while we were out of town.
*Firestone stopped talking to us; we made repeated calls with no return call. When we returned home we demanded the car be taken to Laurel BMW to get it fixed.
*The car was towed to the Laurel BMW dealership. The BMW mechanics could not figure out what was wrong due to the fact all the diagnostic codes had been deleted by Firestone prior to the car arriving at Laurel BMW. The only way to determine the problem with the engine was to take off the lower unit of the engine and see what was broken.
*After more fighting and another week’s time, Firestone agreed they would pay for the engine to be broke down and to get the car fixed. When the dealership open the engine they saw the damage to the crankshaft and the piston was spun, which equates to a blown engine.
*According to the mechanics we’ve spoke to, a blown engine only happens due to lack of oil or spark plugs installed improperly.
*BMW dealership gave the cost to Firestone for a replacement engine, this is when Firestone started to get uncomfortable and again they stop communicating to us about the car.
*At that time the car has been out of our possession for six (6) weeks.
*The cost of fixing the car with a new engine must have made Firestone decide they were not taking responsibility for anything. We received a phone call on October 25, 2019 stating they were denying any responsibility for the engine seizing and blowing and we were on our own.
*Firestone‘s claim is that the car was out of oil, however the BMW dealership has records in our defense that a fresh oil change happened five (5) weeks prior to Firestone taking possession of our car and destroying it.
*The car had been in for a full diagnostic check and oil change at Laurel BMW five weeks prior to Firestone getting possession of the BMW on 9/10/19.
*The thought is that Firestone took possession of our car, changed the spark plugs, drained the oil and forgot to put oil in the car. Took it out for a test drive and blew the engine.
*Firestone is obviously doing a major cover up on this situation; they were very negligent with our car! Firestone erased all diagnostic codes, the mechanic who worked on the car no longer works there, they would not give us proper information through this entire process, Firestone had weeks to manipulate whatever they wanted to do to the engine to cover up their negligent mistake, they have not charged us for anything.
*Firestone is responsible for the blown engine in our car, obviously very neglectful and inferior workmanship.
*Firestone is responsible and they know it.
OUR STORY 10/25/19
FIRESTONE COMPLETE AUTO CARE
Case #2397663 Claims adjuster Kolby McKinney
Firestone 9280 W. 159th St., Orland Park, Illinois 60462
Firestone blew the engine in my car, pure negligence on their part. Firestone will not return any phone calls. I have no car, I cannot get to work!
A billion dollar company, FIRESTONE has made me and my entire family feel desperately violated, miss treated and worthless! We have been Firestone loyal customers for over 20 years, two decades.
This is a very disturbing situation; it is quite frankly a rather shocking story. Firestone blew the engine in my car and then covered the situation up! Firestone employees at the Orland Park shop went out of their way to erase the diagnostic codes which would have shown what happened, this was determined per a master mechanic from the BMW dealership. Erasing the codes, destroying the results of the diagnostic test clearly shows negligence and a cover up.
After fighting with Firestone for over seven (7) weeks, we received a call today from them stating that they are not liable for the damage and have no intentions of doing anything! They are walking away from their mistake and we are on our own, this is ultimately a $20,000.00 dollar issue.
Here is a quick recap.
I took my X3 BMW to the Laurel BMW dealership in Westmont, IL for a checkup and oil change. A complete oil change and diagnostic check was performed July 24, 2019. We were told that we were up for new spark plugs and to fix a possible slight oil leak, all other codes in the diagnostic check came back perfect on the car. I have only taken my BMW to the BMW dealer that I have purchased vehicles from; they always have serviced my vehicle. I was not able to get it into the BMW dealership for the spark plug work due to their schedule and mine, so I contacted our local Firestone dealer guy who has worked on our non BMW cars for decades to see if they could do the work for me; it seemed like a easy job. I was assured by Firestone that they were certified to work on BMW cars and would only use BMW certified products. I drove my BMW to the Firestone shop and it was running perfectly, absolutely no issues. This was on September 10, 2019.
The Firestone shop insisted on running a diagnostic check on the vehicle prior to doing any work on it. The test came back perfect. Two days after Firestone accepted the job and took my BMW into their possession we received a call (They wanted to know if there was a trick to start the car) stating that the car was dead on the side of the road and just was not starting, they could not figure out the problem. This car has been taken care of like a baby; all documentation are available to prove so. Any time a sensor, light or notification that something needs to be addressed (time for a oil change, etc.) it has always been taken care of.
The technician from Firestone took the car out for a test drive after changing the spark plugs and the engine just locked up according to him, this happened about one (1) mile from the shop. Eventually they had to drag the car onto a flatbed and remove the belt to push the car back into the shop. Once we were notified that Firestone had destroyed our car engine, they apologized and stated that they would fix it on their time and dime. After a week it was impossible to get any answers from the shop, no one would tell us what was happening. Everyone stopped talking; it was difficult to get even a phone call back. They knew they had made a huge mistake and refused to give us any information on the situation, this went on for weeks. Unfortunately we were out of the country and could not go into the shop for answers. The mechanic that worked on the car admitted numerous times that it was their fault it happened on their time and they would fix the problem on their dime. I spoke to the Firestone store manager Bob and Mike (the mechanic) both admitted this was their problem it “happened on their watch and they would fix our car”. They kept the car there (Orland Park Firestone shop) basically in captivity for about four (4) weeks attempting to figure out what they had done to the car!
Ironically the mechanic (Mike) who worked on my car is no longer employed at the Orland Park shop, interesting.
This issue has now gone corporate.
Once Firestone realized they could not figure out the problem or fix the car (remember they are BMW certified technicians, we found out that is a lie) the car was towed to Laurel BMW in Westmont, IL. The car sat there for days before Firestone would authorize the Master Mechanic Sam to tear down the engine to see what Firestone had done to the car. Sam was in contact with us throughout the whole process. Sam let us know each step what he was doing, also how much of an problem Firestone gave him in looking at the issue with the car, Firestone clearly really did not want the engine broke down. Eventually Sam came to the conclusion that Firestone’s neglectful acts destroyed car cars engine due to a lack of oil (the car had just had a oil change five (5) weeks prior) . The thought is that the spark plugs were replaced By Firestone and the oil was drained. The Firestone technician took the car out for the test drive after replacing the spark plugs BUT forgot to put any oil in the car, BLOWING the engine in that test drive. Sam (master mechanic for BMW) Stated that the codes that would indicate the lack of oil during that test drive had been erased by Firestone employees prior to him working on the car.
We have been extremely patient and felt very assured due to Firestone’s promises that they would do the right thing and fix our good running, in perfect condition car. We have struggled every day to get any returned calls from the claims department (Kolby McKinney and Chuck M.) corporate or anyone with Firestone, they will not return our calls. That is just ridiculous and so frustrating, what a disaster on a person’s emotions, I have not slept in weeks!
This is completely unacceptable; the car was in their possession, under their care performing basic maintenance, as certified BMW mechanics, (which is a lie)! This situation is clearly Firestone’s fault and they need to be accountable! I have never been so miss treated as a consumer or dis serviced as a person! Numerous attempts have been made, no one will even call us back to explain this decision, no paperwork has been issued, just nothing. I have left numerous calls to Kolby McKinney; as well as corporate. UNACCEPTABLE Firestone should be ashamed!
I have been stranded with no car due to this; my car is nothing but a shell at this point. This will cost me out of pocket $15,000.00-$20,000.00, something I had absolutely nothing to do with. This is absurd that a Billion dollar company can do this to a hard working citizen, as well as, a loyal Firestone customer. I have never felt so abused, violated and miss treated in any way as I do right now.
I wanted to share this story to express to fellow average Americans what we can expect, and will receive from this corporation, Firestone. THEY DO NOT CARE and are completely unaccountable for blatant negligence!
I appreciate you taking the time to hear my horror story about FIRESTONE, a “family company”. This is despicable and unacceptable, it is blatant negligence! The Firestone employees involved in this matter should lose their jobs,
Firestone should be ashamed!
Bridgette
I went to the Firestone in Austin TX and they damaged 4 of my new wheels and CASSANDRA PARKER of the consumer complaints dept ignored me and refused to repair the damage. Keep it up Firestone
your tires killed people in the past and now your treating people like shit again.. Oh I will dispute the charge on my card and let everyone know on the internet know that Firestone is a assfuck of a company and so is Cassandra Parker
Marc
I totally feel your pain, they are negligent and ignorant. Please read my story
I NEED SOMEONE TO DO SOMETHING!
Case #2397663 Claims adjuster Kolby McKinney
Firestone 9280 W. 159th St., Orland Park, Illinois 60462
*Our BMW was dropped off at Firestone on 9/10/2019.
*Firestone assured us their mechanics were BMW certified and would only use BMW parts.
*Firestone insisted on doing a full diagnostic test prior to doing any maintenance. The test results showed there were no issues with the car, it was in excellent condition. This was according to Firestone’s diagnostic test.
*Firestone changed the spark plugs and took the car for a test drive, within 1 mile the car seized up and the engine was blown. This occurred while the car was in their possession and the Firestone technician was driving the car.
*Firestone called us and apologized, the shop manager Bob said they were not sure what was wrong and couldn’t figure it out at the moment, but they would fix the car on their time and their dime.
*This went on for four (4) weeks and the car was held captive the entire time at the Firestone shop. We were out of the country unfortunately and could not get over to the shop to take a look at the situation; therefore any manipulation could have happened to the car, and obviously did.
*We called constantly to check on the status while we were out of town.
*Firestone stopped talking to us; we made repeated calls with no return call. When we returned home we demanded the car be taken to Laurel BMW to get it fixed.
*The car was towed to the Laurel BMW dealership. The BMW mechanics could not figure out what was wrong due to the fact all the diagnostic codes had been deleted by Firestone prior to the car arriving at Laurel BMW. The only way to determine the problem with the engine was to take off the lower unit of the engine and see what was broken.
*After more fighting and another week’s time, Firestone agreed they would pay for the engine to be broke down and to get the car fixed. When the dealership open the engine they saw the damage to the crankshaft and the piston was spun, which equates to a blown engine.
*BMW dealership gave the cost to Firestone for a replacement engine, this is when Firestone started to get uncomfortable and again they stop communicating to us about the car.
*At that time the car has been out of our possession for six (6) weeks.
* We received a phone call on October 25, 2019 stating they were denying any responsibility for the engine seizing and blowing and we were on our own.
*Firestone‘s claim is that the car was out of oil, however the BMW dealership has records in our defense that a fresh oil change happened five (5) weeks prior to Firestone taking possession of our car and destroying it.
*The car had been in for a full diagnostic check and oil change at Laurel BMW five weeks prior to Firestone getting possession of the BMW on 9/10/19.
*The thought is that Firestone took possession of our car, changed the spark plugs, drained the oil and forgot to put oil in the car. Took it out for a test drive and blew the engine.
*Firestone is obviously doing a major cover up on this situation; they were very negligent with our car! Firestone erased all diagnostic codes, the mechanic who worked on the car no longer works there, they would not give us proper information through this entire process, Firestone had weeks to manipulate whatever they wanted to do to the engine to cover up their negligent mistake, they have not charged us for anything.
*Firestone is responsible for the blown engine in our car, obviously very neglectful and inferior workmanship.
My story has a lot more details that will not fit in this box. I need help!
This is unacceptable. FIRESTONE SHOULD BE ASHAMED!
This store serves a military and veteran community. They have the worst customer service. They have an excuse for everything the do, or fail to do right the first time. I have four cars that are serviced at this location. I’ve gotten new warranties on tires, only to have an incident and be told by their team that the tire is damaged and have to be completely replace – therefore you have to pay for a new tire and warranty. I’ve taken my car to this office three times for A/C charging and check for leak. After the 3rd time of not getting cold, I was told “oh ya” we have to replace the hose and compressor. However, we can give you a military discount – so the final cost will be $900. However, although you paid for a lifetime warranty for your alignment – we need another $200 to fix your tie-rod so we can honor your warranty. This is ridiculous and must stop! There only intent is to make as much money off of customers as possible doing ineffective work and creating problems instead of providing an diagnosis. Oh, the online appointment scheduler never works. The time that you schedule will be canceled because it’s not working properly at this store, and they already have another appointment scheduled.
Store #317902
201 E Central Texas Expy
Harker Heights, TX 76548-1887