Where Is FedEx Corporate Office Headquarters

Hi. CYBERHELP.1 Helped me by getting mine recovered 2days ago, he did a great job. He is PERFECT. You can Contact him on instagram.

I have spent over 3 hours online and driven 40 miles to the nearest Fdex office to try and resolve a problem. The fedex website is horrible, the fedex virtual asisstant is only configured to handle general problems and there is not ANY WAY to actually speak to a real, live homosapien, unless you do it in person. In the next day or so, I’ll be ripping Fedex on facebook, twitter, any any other place I can find. I woul;d welcome a phone call from the “powers that be” at fedex at 954-701-0370.

I have filed 2 personal complaints to the FedEx Customer Service about their drivers. I have it set in my delivery instructions to leave a very heavy box that I get delivered every Monday and the driver continues to leave these boxes on my front porch. I have complained about this to no end. I finally get someone that calls me back last night 11/19/2023 and ensures me they are going to correct and talk to driver and their contractor about mishandling my packages. Not only does this lazy driver leave packages on front porch, he walks across my grass and just recently pulled up with his music blasting so loud I could hardly believe it was a Fedex driver except he was in a big FedEx Truck! Now here I am today, Monday 11/20 and not only did the driver NOT take packages to back porch, he left AND took a picture of the package on my NEIGHBORS porch! Luckily she caught him before he left and he brought to my house and with my fiance being home he was able to carry this heavy box from the front porch to the kitchen. I’ve explained that it’s easier to have the package at my back porch that way it can’t be taken and importantly easier for me to lift directly into my kitchen instead of trying to drag this heavy box from the front porch to my kitchen. All my complaints are going unheard and it’s ridiculous that these drivers that I know make very good money to drive these trucks can be so lazy and inconsiderate. I have 0 problems with UPS delivering to my back porch and these drivers have access to dolly’s and what not to be able to carry these heavy packages. Everyone knows how hard it is to get compensated if a delivery is lost or stolen or delivered somewhere else. I just want to say for such Globally used franchise, your FedEx brand sucks and I’m very disappointed. I am beyond sick and tired of the incompetence. FedEx you need to do better or hire better.

I have had a problems with my FedEx Ground Driver for over 6 months and the local FedEx office and the contracted FedEx Distributor (Warner B Trucking) have done nothing to address the issues. I have had a FedEx package dropped OUTSIDE my apartment building, resulting in it being stolen and recently a package was delivered indicating it need a signature BUT the next day it was dropped off again (in the wrong location) with any need for a signature, luckily I was home and able to secure the package. The truck number and driver is always the same Truck Number = 411431. In addition to the delivery issues the driver cranks his sound system inside the truck so loud that he can be heard for blocks, as he delivers through town.

Let’s see if FEDEX UPPER MANAGEMENT does anything with complaints! We already know the answer!!!!

The Braselton, Ga facility is a JOKE! I was notified by FEDEX via email that my package would arrive on 7-20-23, which was reasonable since I ordered it on 7-18-23. I ordered it through Walmart. Which by the way I have contacted due to your company’s POOR CUSTOMER SERVICE AND DELIVERY ISSUES. They apologized and gave me a discount for the issues YOU WERE CAUSING!! Funny no one at FEDEX has offered anything but one excuse after the other! How many millions of dollars are you costing other companies? I heard OMAHA STEAKS is also having issues with their FRESH MEAT DELIVERIES BY FEDEX!!! I digress…on with my COMPLAINTS!

Today is the 22nd and now I am being told it is delayed AGAIN due to “OPERATIONAL DELAYS”! Meaning they LOST IT, DELIVERED TO WRONG PLACE OR THEY STOLE IT!!!! Per my email notification my package was loaded on the truck this morning 7-22-23 at 6:43AM in BRASELTON, GA I live 18min. from there!!!! AFTER BEING SHIPPED FROM ELLENWOOD, GA on 7-21-23 AND BEING DELAYED THERE AS WELL!!!! I of course reached out to your Customer Service folks AGAIN….SAME STORY AS THE OTHER TWO CALLS I HAVE MADE! Repeating the times and places where my package has been….I finally told the young lady that I was well aware where my package has been and that it was once again DELAYED!!! I finally just hung up….before I totally lost my cool! This issue isn’t her fault, it is the fault of the BRASELTON/ELLENWOOD, GA FACILITIES AND FEDEX MANAGEMENT!

I went to the Google ratings for the BRASELTON FACILITY and according to the complaints there, this happens ALL the time! How can a business have a ONE STAR RATING and continue to operate? I have spoken to customer service 800-463-3339 for the last three days and was told each time that I would receive my package the next day!!! I was even told by supervisor WALTER he would call me today to MAKE SURE I RECEIVED MY PACKAGE, that never happened!

Literally EVERY PACKAGE DELIVERED BY FEDEX to my address IS EITHER DELAYED….LOST/STOLEN BY YOUR FACILITY/DRIVERS….OR DELIVERED TO MY NEIGHBORS!!!! YOUR CUSTOMER SERVICE IS WORSE THAN HORRIBLE…WE CANT EVEN GET A PHONE NUMBER TO THE FACILITY THAT IS HOLDING OUR “ALREADY PAID FOR ITEMS” HOSTAGE. You all run a SHADY COMPANY THAT HIDES FROM YOUR CUSTOMERS….I have figured out why! You use THIRD PARTY DRIVERS!!! Maybe if you hired drivers that work for you, you could MONITOR THEIR PERFORMANCE!!! BUT MAYBE NOT….LOOK AT YOUR BRASELTON FACILITY…GUESS YOU DONT CONTROL THAT OPERATION EITHER!!!!

It would be nice to receive a response….and an update to your plans on improving the BRASELTON, GA. FACILITY!!!!!!

So I get a call from the shipper saying he just spoke with Fedex rep who just told him they have retrieved my package???? that the tracking number will be the same!!!! LMAO Fedex is a joke and a rip off!! Your driver probably stole my package like they stole peoples checks.. It’s not there money in limbo so they don’t give 2 fucks who, what, when, where are why!!!!

Fedex has the worst customer service in the world!!!! I have been lied to and hung up on for the past 2 days!!!My package was dropped off at the wrong address and signed by someone who clearly is not on the package!!!! Cordell (fake supervisor) and Kevoni need to loose their jobs!!!! they closed my case and I never received any type of communication nor have I received my package. When I spoke with Kevoni he tells me he don’t know why it was closed then transferred me to the large freight department, who transferred me back to CST department who then sent me to a recording that asked me for an extension!!!WOW!!!! So I call back hoping to get some one on the line that has some type of true customer service experience cause clearly these people slow, dumb and retarded!!! then here come the 6th or 7th person who tells me they sent the driver back who could not retrieve my package from the person they allowed to sign for it who is A.Dry.. WHYYYYY .

I need someone that’s not no customer service person. So someone in higher up to contact me.

My package was damaged and left in the snow the driver could not drive down drive way to house. they left it in the snow, I’ve had more trouble with FedEx here in CO. Was on the phone and got cut off. it was 20 min before anyone answered. I have picture of where package was left and of the damage to package.

How do you let the FedEx warehouse in Palmetto get away with terrible service. Read the reviews. They outright Lie To customers about the status of packages. I’ve been waiting for a 2nd day package for 2 days. The website says is was out for delivery both days. Customer service said it was never on the truck. I’m posting this on every social media site possible.
I will NEVER use your service again and will advise anyone I do business with not to ship thru FedEx. I’ll start using UPS. I always get my packages on time and don’t have to put up with LIES about the status of my delivery. I don’t know how you stay in business. Hopefully more bad reviews will sink your company and give UPS more business. They deliver on time and don’t lie about the status of deliveries that WE PAY FOR.

Again another comment about the HORRIBLE service FedEx provides for its customers. Waiting for a package to be delivered that has been sitting in Braselton Ga for over 13 days and it’s on;y 30 min from my house. It has been on the truck for delivery for the past week ( or so the automated update says) but nothing. They damaged a very expensive guitar I had ordered, so I called my distributor to have another unit sent out VIA UPS this time and to my delight 3 days later it showed up. FedEx has had over 2 weeks and still has no idea when it will be delivered. When you call customer”NO” service, that’s precisely what we get NO SERVICE. I have contacted all my distributors and had my accounts removed from the FedEx system and I encourage you all to do the same. The only way to get their attention is to hit their wallets as they have hit ours. USPS and UPS for me from now on. FED EX YOU ARE A ZIT ON THE REAR END OF SOCIETY! TO THE CORPORATE EXECUTIVES: You gentlemen should be fired and held responsible for your lack of concern for the integrity of your company. Maybe you all should take the time and actually read some of the comments posted on your company page.

I think your company should be ashamed of yourself for giving a driver 2 weeks off without pay when he’s the victim being shot at by some red neck jerk. That’s just showing people what kind of company you’re running, that you don’t care about your workers, they make up most of your company, you should treat them better

I’ve gotten false emails and texts of my package being out for delivery I’ve talked to several customer service reps with fedex and they say it was scanned on the truck just not delivered because they didn’t want to do I contacted who I bought my item from told them what’s going on and they apologized was trying to fix it and said fedex told them it would be delivered between 12/13-12/14 which was bullshit because I literally had just gotten off the phone with them they told me they opened a case or “trace” so I called fedex and asked why they didn’t update me like they said they would they responded with the trace says it’s being delivered today I asked to speak with someone higher due to lack of communication unprofessionalism and the rep ignored me and changed their answer saying it’s not arriving today it’s still being traced so obviously fedex workers are just keeping packages for themselves they don’t give a shit about us there taking our products which is our money . Something needs to be done because if I don’t get my item it’s gonna end up with police or a law suit . I’m so upset right now they had my package for several days sitting in a truck they admitted it and admitted they were just lazy and didn’t want to deliver it such unprofessionalism so disgusting I’m a manger where I work I would be appalled with my staff .

TERRIBBLE customer service and NO WAY to file a complaint to a LIVE person. My business switched from UPS due to a rash of packages that were “lost”….now I am having the same problem with FED EX. The holiday pick up driver never scanned anything in nor can he find them.

Hello my name is Donna Bellamy. I have a complaint about your service and the driver whom was supposed to deliver my order. I was supposed to get my order on December 5, 2022. It has not come and was told everyday it will be delivered but then it has not. Today is December 9 and no delivery. Please can you tell me why? Thank you Donna Bellamy. My phone number is +18439253065 and my email is donna12bellamy@ yahoo.com

It is a sad day when FedEx staff openly admits that their system automatically rerouted 2 packages dropped off 5 days a part and sent them to the opposite side of the country literally, and yet they refuse to pay the $300 dollars that this customer lost due to their negligence. Per the retailer that was being dealt with the, core parts had to be returned to a specific address by a specific date in order to have the core charge refunded. After over 6 weeks of dealing with at 6 or 7 seven different people in at least 3 different departments including their exec offices, the end result was FedEx refusing to take responsibility for what happened even though their culpability was admitted to numerous times by their staff. DO NOT EVER Ship anything via FedEx because if something happens to your shipment they will try to blame you for what happened instead of admitting to their own negligence or wrong-doing even when you have hard proof that the blame falls squarely on them.

Fed Ex, Ex does NOT stand for Express, it stands for EXCUSES they take responsibility for nothing. Waiting for a Wayfair delivery ETA 12/4, today, 12/8, in Braselton, GA , (1 hour from end destination). Tracking, out for delivery EVERYDAY! Braselton staff says, we gave it to a subcontractor, no responsibility, but it has a Fed Ex-cuses TRACKING #!! “should be delivered by end of day up to 9pm!! I’m still waiting, Fed-up with Fed Ex-cuses, bullshit.

We have received ongoing terrible service from FedEx Express Overnight service in Kansas City, KS. We have medical specimens (Clinical Pack)we schedule for pickup 4-5 days a week that must be received the next day by the laboratory. Frequently, these specimens are not picked up for days. Specific instructions are given both through pick-up scheduling on the website and by phone. Customer Service Reps. have been called at least 4 times and nothing is being done. We have employees who cannot come to work until we receive these lab results. We are paying for a service that we are not receiving and this is unacceptable. We need this issue to be addressed and corrected if you want to continue having us, Tyson Foods, Inc., as your customer.

Dear FEDEX:
I have an idea for how to stop package theft: (Ecerything I have been receiving by FEDEX from Walmart has been opened up before I get it, and looked at!) You need to have a camera in some packages that will snap the employee’s picture with the date and time on it when the employee opens the package to peer into it! If you don’t want to do that, you could tell employees that there is such a camera hidden in amongst packages! Scaring them should do it!! I am not suggesting your company lie — but this is getting very bad when every package and sealed box is being looked at!!

It’s awful that FEDEX doesn’t resolve issues or complaints that you have already had to call over and over again. ITS NOT CUSTOMER SERVICE when Fedex does not care about their customers and something as simple as putting packages at the right address. FEDEX IS DELIVERED MY PACKAGES WITH PERSONAL (name, address, phone , credit digits) AND FINANCIAL INFORMATION TO GO TO WRONG KNOWN ADDRESSES, WHY DO I keep filing complaints, no one seems to care.

I ordered from pensavaina to have shipped to California got sent over to California sat for 4 days 15 people later they then sent it all they way back to North Carolina to be sent back to California to be delivered. I’m beyond pissed 980$ Item in that box still haven’t got my package when i do I’ll still be pissed

Fed Ex allows their employees to steal packages without repercussions. The Oak Park, Michigan Facility has been stealing customer packages the past few months alone or damaging them on purpose. Many claims have been filed and they put it off as a problem for the retailer instead. This company does not care about the customer.

FedEx can’t even get their own history correct. They were Originally known (for those who actually remember back that far) as Federal Express. This goes back before FedEx Express.
That being said, you people at FedEx have A Lot to improve upon. For one, get your customer service back into U.S.! Please! I have never had such a terrible experience with customer service as with FedEx in the past 2 years. Not to mention, packages are late, or are lost, misplaced, delayed. Customer Service does Nothing to resolve issues.
I presume that is because they are foreign based, and not in the ground in U.S. Very poor on Management not to see this happening in real time. Do something about it!
You have Billions in revenue, Use it! If FedEx is such a Great Company to work for, why aren’t your employees actually working?🤔

It’s wonderful that fedex doesn’t seem to ever have anyone you can talk to to permanently resolve issues that you have already had to file complaints about over and over again. Shows how little Fedex cares about their customers and something as simple as putting packages at the right address. Guess I’ll just keep filing complaints with customer service since no one above them seems to care if their site even works like delivery manager and their employees follow a simple note. Not sure why, at this point, that I thought this route would be any easier.

They cannot even be bothered to deliver blood samples to a lab! I PAID for a delivery service. What good is this company when they cannot even deliver a package to a lab?! I am so pissed I will be filing a complaint with the Better Business Bureau.

The worst customer service. I escalated up to ArtCat (melissa) and she wouldn’t listen to my issue with an open mind. I requested that my package via phone with a Federal Express retail store in Jacksonville to be delivered ground and they mistakingly marked label 2nd day air, first in the morning delivery, which after our company discount they charged $81.64 (for a package that weighed only 1 pound). I called and they insisted that it was charged correctly, only because they screwed up filling out the label. The customer service person basically said I was lying. Fed Ex needs to trained their customer people better or call it what is it non-customer service. My company will be switching to UPS for all future shipments.

Liars and Thief’s
You pay for 2 day shipping and your packages don’t arrive for 6 days. How can you offer services like that and then rip people off. This is the worst shipping company there is! I will never use a company that use’s FedEx again.

This is the worst delivery service I have ever dealt with. All I got was excuses for why my package was not delivered on time and was sent all across the country. I called numerous times to get someone to explain why this happened.

I have a package that went missing in Memphis. It arrived there on August 9. I have been told that an “investigation” began on August 12. There has been no progress. It was shipped from Fed Ex South Africa. The folks there (emanuel.alexandre@rangel.com) say that Fed Ex USA will not refund to them, so they can not refund to the vendor I made my purchase from. Tracking Number is 8153 4637 8401 Please respond to me by email at mick.carnett@gmail.com, and if you would be so kind, please copy the vendor at justbeetanzania@gmail.com I am sure you will agree that being missing for nineteen days is cause for a refund of at least the shipping fees, if not the value of the contents as well.

Nicole with FedEx human resources is a racist and should be not only terminated, but sent back home. FedEx lost an outstanding full time employee today in the Carencro, La. ground location because Nicole believed that the sexually explicit comments made to this female employee by a male employee 1 business day ago was not harassment and he was back at work this morning! He never even lost pay! I guess telling a woman you “can see her panties” and blatantly staring at her crotch is now ok in the work place? Hey Nicole, you are pathetic. Something needs to be done about this.

FedEx is the worst delivery service there is they should just go out of business they have lost 4 packages in 2 weeks and now they can’t even get a 2 day shipping sent in under 5 days

I am sick of not receiving my packages and it says delivered. Even with GPS can only tell you the approx. not exact location in rural areas.I can not keep spending money and have whomever decide if they want it more than me!!!

Terrible customer service. Tracking is a joke. Nobody at “ customer service “ can tell me where my package is, or when it will be delivered. How is this possible???

I have had so many issues with FedEx delivery coming out of their Zionsville Indiana location. I am so tired of getting emails in the morning saying that my package is on a truck out for delivery just to get an exception text/email late in the afternoon that it won’t deliver till the next day just to have the same thing happen the very next day. They are telling me that it was due to the “customer not available or the business was closed”. I am handicapped and I am home all day and I know for a fact that they were never here. I don’t appreciate that they are making whatever issues they are having my problem by stating that I wasn’t home, makes me madder than all get out. This is not the first time, it happens several times. FedEx “STOP” making your problem mine! Get your shit together or fold it up and let someone that does their job do it for you. You are just lucky that it’s not me picking the carrier because I would go with UPS every time. It’s speaks loudly that there is no way of contacting corporate and the only line of contact are those poor people having to listen to all of these complaints with no way of fixing the issue. I would love to talk with one of you cowards that does have the power to make the changes necessary to fix the real problem!

Frederick W. Smith how as a republican are you gonna have a company that openly admits to damaging someone’s packages then turn around and say you aren’t going to do anything about it you claim to be a republican but your company is more of that of a democratic damaging someone’s property that the people in trust you to take care of and deliver and not making it right with the people is not right is also a criminal offense! Is a dam shame that you can make a reimbursement of only 40 dollars when your company is worth millions/ billions wow you sir and your company it what is wrong with the world today

I just clocked a FedEx panel van at 49 mph in a residential area which is 25 mph it’s every day 1600 block of Bobwhite Trail Stow Ohio 44224 please stop him before someone else DOES

Add Samsara Camera systems in all your delivery vehicles and GPS tracking this way you you have a GPS and Video tracking of all your Inept, lying drivers…

Love how you people CENSOR peoples Comments What a poor excuse of a company. The CEO needs to get out of his office and off his butt and take a long Hard look at whats going on behind the scenes and take some REAL ACTION!

Your DAM delivery drivers are LIARS, and THIEVES They said item was delivered Well they NEVER EVEN DROVE DOWN MY STREET AT ALL! Tired of your Dishonest EMPLOYEES! An investigation into your Sanford Fl distribution center Driver’s taking 5 finger discounts is warranted forthwith. We need action taken and less lip service! Maybe it’s time for the local TV networks to be called in to look into it? BTW this is the Second time so far in the past few MONTHS! You People need to take some of AMAZONS Ideas like TRACKING your deliveries and letting the customer see where in the route their package is and how many more stops before it arrives at their location,,, DUH a no brainer… Get with the TIMES! TRACK YOUR LYING, DISHONEST DRIVERS!

You need to investigate the outright Lies from your 5 finger discount drivers out of your Sanford Fl center. Ripping off customers shipments then claiming they delivered them. Try Hiring drivers that have more than a third grade education.

I’ve been employed for a few years now and was recently out due to COVID. I have not gotten paid for those hours and was told that it could take several weeks for me to get paid. Has anyone else experienced this?

Hello, My name is Ronald. I use to work with your Great company in 2020, I was let go do yo a verbal disagreement between me and a coworker. I have been away from FedEx and working with another company for almost two years now. I’ve attempted recently within the last two weeks to try and reapply for FedEx and it seems Veronica the head of HR in Phoenix,Arizona is not letting me get rehired. Can someone please help me out with this issue. Thx

Anonymous comment from the inside of FedEx…The employee turnover rate is indicative of the FedEx management style which creates physically, psychologically, and emotionally abusive demanding jobs! They constantly burn out their package handlers and always hiring as a result. They push, push, push, faster, faster, faster https://www.youtube.com/watch?v=VqNy7v5YekM and their trucks also….Many packages are damaged by putting light boxes under heavy…STUPID!

Very very poor service. Thanks for nothing
NEVER AGAIN..

Worst shipping company I have ever used. Packages get lost, or when you receive them they are damaged. Tracking is a joke. Status always says it is on the trunk and out for delivery but sometimes we have waited weeks to receive the actual package. Today they left two packages at the end of the driveway in the rain and one of the packages was damaged. It is extremely difficult to actually speak to a person to report a missing package and getting a follow up call to check if the package has ever arrived never happens. They have even told us they have made several attempts to deliver something and when we look back on our security camera’s we don’t see any evidence of a truck being at our location. I run a business out of our home and receive several packages a day from other carriers like USP or USPS and very seldom do we have any issues with these other carriers. Don’t use FedEx unless you have no other choice!

Team,

FYI. We got the below direction from Contracting regarding FedEx using a 2019 PO on their invoices. We will continue to reject the invoices while annotating the correct PO in the notes.

Tim, I encourage you to keep reaching out to the FedEx rep for resolution. Additionally, please make them aware that any rejected invoices will need to be resubmitted not only with the correct PO, but also with an altered Invoice Number or the system will see them as duplicates, and we will never receive them. The sooner we get this resolved, the better, or end of year will get ugly. Thank you for all the work you have done to try to get this fixed.

Great work keeping on top of these invoices Janie.

V/R,
Michelle M. Roberts
Acquisition Utilization Specialist, BBA, FAC-COR II, FE/C I

From: Love, L. Kyle
Sent: Thursday, June 30, 2022 11:15 AM
To: Baird, Crystal L.
Cc: Roberts, Michelle M.
Subject: RE: FedEx Contract 621C20133

Ok, it looks like Ms. Moss came to the same conclusion. Thanks!

Respectfully,

L. Kyle Love
Contract Specialist, Services – East
Network Contracting Office 9 (NCO 9)
Office: 615-225-6456
Email: Loren.Love@va.gov

“Buying for those who secured our freedom”

From: Baird, Crystal L.
Sent: Thursday, June 30, 2022 09:59
To: Love, L. Kyle
Cc: Roberts, Michelle M.
Subject: RE: FedEx Contract 621C20133

The only thing we can do is to continue to reject the invoices.

From: Love, L. Kyle
Sent: Thursday, June 30, 2022 9:44 AM
To: Baird, Crystal L.
Cc: Roberts, Michelle M.
Subject: RE: FedEx Contract 621C20133

Hello,

The COR received another invoice with the wrong PO number on it. Is there anything we can do to correct their oversite? Thanks!

Respectfully,

L. Kyle Love
Contract Specialist, Services – East
Network Contracting Office 9 (NCO 9)
Office: 615-225-6456
Email: Loren.Love@va.gov

“Buying for those who secured our freedom”

From: Love, L. Kyle
Sent: Monday, June 27, 2022 09:14
To: Baird, Crystal L.
Subject: FW: FedEx Contract 621C20133

Good morning,

The AUS from Mountain Home says that FedEx keeps putting an old PO number on their invoices when submitting for payment. Is there anything we can leverage at this level to help “encourage” them to use the correct PO number? The COR has asked but nothing changes. Thanks!

Respectfully,

L. Kyle Love
Contract Specialist, Services – East
Network Contracting Office 9 (NCO 9)
Office: 615-225-6456
Email: Loren.Love@va.gov

“Buying for those who secured our freedom”

From: Roberts, Michelle M.
Sent: Monday, June 27, 2022 09:00
To: Love, L. Kyle
Cc: Boshears, Timothy H.
Subject: RE: FedEx Contract 621C20133

Hi Kyle,

Thank you for the update.

So, we are having an issue with FedEx on this contract. They keeping invoicing on a PO from 2019. The COR has asked them multiple times to update it, but all new invoices continue to come in with the wrong PO. Can someone in Contracting step in and compel FedEx to update their PO please? COR is Tim Boshears (CC’d) if there are any questions.

V/R,
Michelle M. Roberts
Acquisition Utilization Specialist, BBA, FAC-COR II, FE/C I

From: Love, L. Kyle
Sent: Monday, June 27, 2022 9:43 AM
To: Roberts, Michelle M.
Subject: RE: FedEx Contract 621C20133

Good morning,

That has been moved to my desktop now as the CS; originally at award, the CS was Bradley Martin. The CO should still Crystal Baird.

Respectfully,

L. Kyle Love
Contract Specialist, Services – East
Network Contracting Office 9 (NCO 9)
Office: 615-225-6456
Email: Loren.Love@va.gov

“Buying for those who secured our freedom”

From: Roberts, Michelle M.
Sent: Monday, June 27, 2022 06:11
To: Love, L. Kyle
Subject: FedEx Contract 621C20133

Good morning Mr. Love,

Are you the CO on this contract? If not, can you tell me who is? Thank you.

Origination Site: NCO 09 – SERVICES: 621, 626 (!PLANNING)
IGCE: $5,000.00
Program Need Date: 3/2/2022
Forecast: 2022
Created By: Timothy Boshears on 1/6/2022
Status: Post-Award – Awarded
Planning UID: VA-22-00034869
Contracting UID: 36C249-22-AP-1317
Contracting Acquisition User: Timothy Boshears
Contracting Acquisition User Email: Timothy.Boshears@va.gov
Current Contracting Desktop: L. Kyle Love

Very Respectfully,

Michelle M. Roberts
Acquisition Utilization Specialist, BBA, FAC-COR II, FE/C I
James H. Quillen VA Medical Center
Tel: 423.747.5217
Email: michelle.roberts7@va.gov

I’d sent my computer to Dell for service.FedEx said my package was delivered on Friday, June 24, 2022 at 4:08 pm. I checked my door bell camera and there was no delivery. FedEx nor the shipper has an answer and I do not have my computer.

The worst service I’ve ever experienced in my life time. Over 40 hours spent getting my package returned with 2 diff tracking numbers. Drivers lost package. ( was legal documents ) I cannot get refund! I am disgusted.

Fed x in Ladson SC has lost a critical package and will not help me. Can someone from corporate please respond. This package contains medicines!

Horrible service, at least in south Mississippi! I had a photo folded up and stuck in a chain link fence (with the words “do not bend” all over the envelope) and now my neighbor’s medicine (marked perishable) was shoved out into my driveway in the sun in south Mississippi in 90+ degree weather! I cannot move the box due to osteoporosis to even get it into shade!
Friends have SEEN packages THROWN into their driveways and some were pushed out at their curbs! I can’t speak for all of Mississippi, but in general, below Jackson, MS it has gotten horrible! Customer service is difficult to understand and act like robots with no compassion!

Where thr fuck is my shit? Been delayed for 4 days with bullshit reasons.

I had to return something to be fixed fedex was who the company used to ship out a replacement, I never received the replacement I reached out to the claim department was told I can’t file a report the shipper had to. I called the shipper and told them waited a month just to be told by fedex that It was delivered according to tracking….. it was never delivered at all I have cameras and nothing was picked up on plus there was someone home that can agree that nothing was delivered. Absolutely the worst customer service ever, I will be going else where for service.

Worst , rudest customer service and delivery of any service I have used. Useless complaint resolution services.

It has taken over 2 weeks for a package to get to my cousin’s home in Gaithersburg, MD. Too many of the drivers use GPS map readers and cannot figure what to do when the GPS “You have reached you destination.” The road was on the left. Google maps would have done better. I rate you and Frederick Smith a -5

The most incompetent delivery service from top, to bottom! Their delivery driver ‘claimed’ three (3) times that he couldn’t get into my apartment building, even though it’s open. Then I called FedEx, and explained how to get into the building. Even worse, one of their other drivers managed to get into my building on May 26th & 27th, and successfully made his delivery. Then, after speaking to a FedEx customer service personnel, the package was to be sent back. FedEx is STILL trying to deliver said DirecTV Stream package, even though I informed them that I will be at the VA Hospital to schedule hip replacement surgery. I had the same problem with FedEx in 2007, when their driver COMPLETELY DESTROYED a 2 ton engine hoist! Had extreme trouble getting it back to the company I ordered it from. From what this 30 year soldier can see, FedEx has a problem delivering packages, solving problems with deliveries, and their personnel hide their screw ups from upper management.

Hi
I live in Oklahoma and got notice on phone of a package delivery.
I’m concerned about it, they are asking for payment of delivery.

Mr. Paul Mello is the person sending notices to me.

Does this gentleman work for you?

Or is this a scam using your information?

Michael Longman

4056796687

301 Wichita Norman Oklahoma 73071

Please let me know

I have repeatedly contacted fedex to inform them they have my address wrong so everything I order no matter what company I order from my packages are delivered to the wrong address. No matter how many times I contact their customer service department it never gets corrected. I’m beyond sick of this.

Fed ex customer support is incompetent

I applied for a job at Spokane, WA. for truck driver and the employees there were bad and treat me bad because im Arabian and Muslim . and when i made account on Fed Ex website they give wrong directions they said the account its already has a lot of mistakes so just full it with any information even its wrong , and when i tried to apply for another jobs using my account if found it not working i don’t know they close it or cancel it or because they wrong directions they gave me.
and the recruiter whom made me interview i applied for a job and he was speaking about another job night shift .
and when i asked him about the job i applied for he said this is what available .
and before all that i made an appointment online and when i was there 20 minutes before my appointment time they made me wait 3 hours and they interviewed every one came after me even when i asked some of them if they made an appointment they said no we just walking through .

I shipped a package from Washington to NJ next day air. All the tracking information said it was on time . Tell it missed the delivery truck in NJ . Then the tracking info went to delayed after it missed the truck. I call for a refund and was told it missed the truck because of a thunderstorm. There no tracking info that said that. I payed 129.60 to get it there next day . They take your money but will not give it back if it’s there fault.Or even a portion of it. I lost business because of late delivery.

Good evening, I am sorry to have to report that the experience with your company has proven many times to be inadequate and disappointing. From the local delivery to the (okay, let’s call it) Customer Service and Trace Management Team. The incompetence is insulated from accountability on every level. This last situation involves your Newburgh, NY location. The customer has reported that his deliveries are constantly delayed because the driver has claimed that no one is available to sign for the package, even though he works from home. It happened again, today. As a result, I was contacted by a very angry customer wanting to know why we continue to use your service. Turns out, he has a valid question. I contacted your Customer Service and spoke with a rep who seemed to understand the situation and said that he had escalated the case requesting a re-attempted delivery today, waiving the signature requirement to ensure the customer would receive it. I also requested a phone call with updates providing my direct number. Four hours later, without news or changes on the tracking portal, I called you. I was told by a differed rep that there were no notes in the case file, only that a reattempt to deliver would be made – not today but sometime tomorrow – and that you were waiting for confirmation of the request from the local FedEx. I asked for the phone number of that local office and was told that was for internal use only. After circling this issue a few times with no results, I asked to speak with a manager. I was transferred to the Trace Management Team, who I discovered is of no more assistance than the Customer Service rep. However, she did, at least, enter the notes into the case that I had been assured by the first rep were there for all to see. I wanted to know why I hadn’t received the promised phone call and was informed that the Trace Manger had called me – which is blatantly false. Hmm, I see a pattern here. Driver claims to have attempted delivery – Manager claims to have called. I asked for the the name and phone number where I could reach this Manager but of course, that information is, again, for internal use only. Insulation. I strongly requested that this manager call me today, once again, leaving my direct number and asking that it be repeated back to me. It has been an hour since that conversation ended and I have not received a call.
From the customer reviews I’ve read below, seems this is just SOP for you. Guess you got so big you don’t have to care.

Text message said my package was delivered at 4:09 May 9 at 314 East State, Jefferson, Iowa, 50129.. It was NOT delivered to the above address.. Where is my package??
Violet Goodwin
515-370-0671

Fedex is an awful company that does not fulfill their orders on time! They hide behind crappy policies to not refund your money!

How does a fella get a package a week ago from fed ex delivery that has the same address as the package that keeps getting delayed for the wrong address this week? Seems to me like you all better be doing some testing of the employees or the water you are providing them? Finally got through to corporate resolution team and they are going to reach out to your privatized location in Rolla MO to give turn by turn directions so maybe I can get my truck back on the road? Only 3 days late? I have a great idea for a delivery company in the 21st century it’s called “GPS” but even better is having one or two person run the same route so they get to know the people and places on that route? Now there is something you don’t find on a spreadsheet now do you?

Gee do you executives ever read these? Probably not just busy looking at excel spreadsheets and listening to all the yes men and women you hire to tell you how great things are, typical in today’s corporate world!!! I have had a phone returned (never attempted delivery) which was a 2 month debacle, another package last week that said it was delivered at 11am, 12pm checked and not delivered, 2pm finally delivered, now I’m waiting on a package that has been on the truck (supposedly) twice this week and then delayed at Rolla mo? I receive UPS shipments all the time on time so from this point forward I will make sure anything I order is not being shipped by your company because if that is the only shipping option I will do without. So have a nice day and keeping looking at those spreadsheets because by golly that is real world stuff right there!!!

The only guarentee is that your package will be very late no matter how you send it. I sent my next day first delivery(10am). It arrived 25 hours late. When I called customer service they were rude and stated a thunder storm delayed my package. Right, a thunderstorm delayed my package from NC to KY a whole day and an hour. They didn’t even make the delivery by 10am the following day. No money back – no guarentee. Was not allowed to be forwarded to customer advisory board. Was not allowed to talk to a supervisor or even have an email. NEVER WILL USE FEDEX AGAIN… EVER….

I sent a package back from Fl to NJ InRoute there was an “ADDRESS CORRECTION?” Like WHAT THE HELL IS AN ADDRESS CORRECTION!!! It was a PREPRINTED LABEL from the company it was being sent back too!!!!! Then package had an EXCEPTION IN NJ, the Next day it was delivered to someplace in So Plainfield NJ nowhere near where it was suppose to go to , then signed by a so called person named MFRAUD? DUH like WTF!!! Something needs to be Investigated in your operation some kind of possible Shenanigans are going on???

Customer Service?

Fedex says there all about safety first but they do everything in tbere power to make the delivery driver jump through hoops starting late so you have to rush to catch up is not an issue but putting cameras where you dont need them because you have mirrors is .they try to fix what isn’t broken but have no interest in starting the delivery personal earlier so they can safely do there job

Contacting Fed X at any level is a waste of time! They are very adept at not helping you!

I am contacting you as I am a Fed Ex customer very discussed with not only your customer service, but also with your shipping service.
Clearly there is a problem with your Ellenwood Ga center as they have had a package at this center since March 23rd.
No one seems to be able to get in contact with anyone at this location, Ive been told everything from their are “so many packages”, “I have no idea why your package is sitting at this location”, “I have no Idea when your package will be delivered”!!!!
I have made 18 calls, each one has only made me more furious with having to speak with someone from out of the US and can’t even cary on a intelligent conversation.
As you can see by this tracking info, THIS IS A JOKE!!!!! I have no idea how your company is staying in business!!
I WILL NEVER USE FED EX AGAIN!!!

Mosinee distribution center is hotbed for sexual harassment & management bullying. You can’t get to HR because it’s a good old boys club. Been losing folks left and right due to the sexual harassment. It’s a mess.

ordered 4 tires and received 3 your company can’t find the 4th tire. the thing that hurts is I’m in the navy and got to get to my base and the tires I got are shot. I ordered in ample time for them to get here and now the 4th is no were to be found. Oh, and thanks for making me need to call the people in charge of me and explain why FedEx screwed me. Thanks for the ass chewing from my command. I will never use your services ever again.

I am baffled. How does a company with all of these complaints and horrible customer service still exist.
My son is studying abroad in London this semester. Unfortunately, his wallet, phone, ID, money was all stolen from him on March 17th, 2022. We immediately canceled all of his debit/credit cards and issued new ones as well as purchased another replacement phone for him. On March 19, 2022 – we sent via FEDEX – a replacement phone, credit card and debit card via Fedex for 2 day delivery. This was fully disclosed when we brought the package to your Fedex location. We paid $159 USD for this package to be express delivered. The package was then denied in customs in the UK because apparently, you cannot ship credit cards or debit cards to the UK. I was then told the package would be return to me but it would be economy shipped. If I wanted to express ship it, it would cost another $149. This is absurd that I expressed shipped it, disclosed the contents, and then it was denied and then I was asked to pay the cost to express ship it back to me. Does FEDEX not know what can or cannot be shipped? I had no idea you cannot ship a credit card but would expect a top global company who specializes in shipping to know this. I then re-purchased another Iphone and TD Bank Gift Cards. I went to the same Fedex office on Saturday, March 26th; I shipped in two separate packages the phone and gift card to avoid something being returned to me. For the phone I paid $160 for the 2 day shipping. I put the gift card in a separate package and paid $90 for the shipping. I was assured by the customer service agent that credit cards, debit cards and gift cards were allowed to be shipped to the UK as it was not on their “do not ship” list. The packages were supposed to be delivered by Tuesday, March 29, 2022. For phone, my son had to pick it up 4 days later about 30 minutes from where he was living . The other package –– is still not delivered with no date of when it will be. I have spent countless hours on the phone with several customer service agents and receive different responses from each. This has been nothing but a complete nightmare.
Update:
The original package was returned to me. Are you kidding me? I just received an invoice in the mail for the return shipment of package in the amount of $192.19. This is so messed up. On top of it, this package was economy delivered to me. How can it be more than me pay a 2-day express?

I am currently trying to get a package delivered to me that was supposed to be delivered over a week ago. The driver made no attempt to deliver it even though driver claimed to try four times. The item needed to be signed for by an adult, which I am, and I was home all day every day for the past 9 days. Only one “Missed you” tag was left, and that was found in the dirt outside my driveway. I’ve talked to at least 5 people on the phone, including supervisors that assured me my package would be delivered the day after we spoke– no delivery was attempted. I spoke to yet another supervisor the next day, that assured me she would figure this out and get back to me in the next 2 days– no phone call yet 3 days later. I just spent a half hour on the phone, waiting to speak to a supervisor- after being hung up on, I called back, waited another 15 minutes on hold, only to be told the system was down, and to call back later. I’ve been in the service industry for 30 years, and have NEVER seen such incompetence. I will NEVER use Fedex again, even if another service is more expensive.

I am soon to be a former employee of FedEx as they treat their employees like garbage. They allow bullying and intimidation by ex security management to petite women with mental health issues.
They submit fraudulent record of employment papers to unemployment. Twice so far. They are a pathetic excuse for a company.
Having head of security in Canada calling me on a medical leave to continue the bullying. Sickening FedEx is.
That’s how things are ran here in Ontario Canada. FedEx scum employee of the year!

We placed an order for a tire rim from a company in Illinois and had it shipped to our residence in Mississippi. It arrived at the first facility on time (Olive Branch, MS) and sent to the Belden, MS facility late on Tuesday. It arrived in Belden the next morning and loaded on a truck for delivery that day, Wednesday, March 23.Since that time it has been on and off a truck and marked delayed.

My question is why is it not being delivered? I contacted the seller of the item and he isn’t too happy either. Is there a problem with the address, or not enough deliveries in the area so they just keep it, or what? Communication would go a long way in fixing this problem. It’s 2 PM on March 28, and haven’t seen a truck yet. When I call, I cannot speak to a person. Believe it would have been better to have it shipped thru the Post Office!! Am not happy!

I had a package shipped from Orlando Florida to Ocala Florida. It was picked up on time. It is basically a 40 minute drive. That was 3 days ago. Still no package nothing but lies!!!!!!!!! Everyone cringes when we here Fedex is delivery to our area!! We have submitted videos of the drivers throwing packages etc. FEDEX DOES NOT CARE!!!!!!!!!!!!!!! Yes I had no way to know Fedex was going to be the package carrier.

FedEx is holding my package as retaliation for complaining about them missing the delivery windows they guaranteed. Since they are requiring a signature, I spent all day watching for the delivery. It updated from “by Noon” to “By end of day” at 11:59am. Then, about 6:00pm it updated to show it was still in Alaska. I am nowhere near Alaska. They KNEW it was not going to make it that day and led me to believe I had to wait all day for them to arrive. The next day, it showed in was in Memphis (a short 27 hour drive from my home) and it has now sat there for 34 hours with no delivery date. I cannot reach anyone in support, and every attempt to file a claim is a dead end. I am considering this theft and am pondering contacting the Memphis Police Department to file a criminal complaint. It is impossible to be this incompetent, so I can only assume it is targeted harassment.

Dear Mr. Smith, Mr. Subramaniam, and Mr. Graf,
On February 25, 2022 I walked into a FedEx office and shipped a FedEx envelope Priority Overnight from Huntley, IL to Anaheim, CA . I paid extra too, for “Direct Signature Required”. This was to be delivered by 10:30 AM Monday, February 28. I paid $64. The content was a check for $200,000.00 to a company that was to provide chambers for a hospital. On February 28, that company called to say they had not received the check. I called FedEx and the agent said, “It was routed to the wrong FedEx center.” They would do their best to get it there by the EOD, Monday. Keep in mind, at this point, the envelope was already in Gardena, CA and just had to be driven 50 miles to Anaheim, CA. I asked what I needed to do to get this $64 reimbursed since it was arriving late. The agent said you can file a claim only after it is delivered. It was delivered on Tuesday, March 1st. I filed a claim through FedEx for $164. The $100 was for the insurance and the $64 was the cost of the shipment. Case #C-58491707. Tracking #270237840890. Today, March 16, 2022, I received an email stating, “We received your recent inquiry regarding the claim for the shipment referenced above, and after further investigation, we are unable to honor your claim.” This was only for the $100, which I found out that is only covered if the shipment was lost or damaged. Okay, fair enough. Nothing was said about the $64 shipping cost. Our company paid extra to ensure it would arrive by Monday, Feb. 28th. Today, I phoned FedEx, spoke with Peggy or Patty (I cannot remember the name) to ask about the refund of the $64. The first agent said there would be no refund because this was due to weather. This was completely inaccurate. This was routed to the wrong center, per the agent I spoke with on Feb. 28. I told her I worked for United Airlines for 20 years and my husband is still with UA, and you cannot throw the WX “weather card” out like that, I know that game. Then, when I asked for a supervisor she put me on a long hold, then came back and said, “I’m sorry, we can’t refund this because you only have 15 days post ship date to get a refund.” Needless to say, my blood was boiling. I filed the claim the day it was delivered, per FedEx’s agent, which was four days post shipment. She would not let me speak to a supervisor, then she pretended to crinkle paper into the phone as to assume I was stupid and think our connection was bad, then she hung up on me. I called back and spoke with Theresa who again, would not put me through to a supervisor, and said there was nothing more she could do, then she interrupted me and said, “I’m releasing this call”, then she hung up. I called back a third time, spoke with Colin in tech support, I was desperately trying to reach “A” supervisor. He transferred me to the Revenue Department and I spoke with Gabriella. She said there was nothing more she could do but to re-open the claim. I told her that unless she speaks the truth as to what truly happened, they will just deny this again. All this lasted well over 2 hours.
I would like to know what YOU will do about this unjust, outrageous behavior of your agents and I would like to know when the $64 will be refunded. My phone number and email are tied to the case #.
Thank you in advance for providing the service every customer deserves to receive.

You all suck

This carrier sucks majorly. I get a lot of packages that I send but mostly delivered and it’s the only carrier where I fear I won’t get this package on time and I never. do. My package is 3 hours away was supposed to be delivered two days ago they picked it up 5 days ago and still no scan. As much as I buy i pay them a lot to deliver my stuff that is NEVER on time. I hope whoever is reading this get your shit together cuz if someone I order from is using fedex after this experience I would rather just not buy it. Unreal. I needed my package like yesterday and you all don’t care. So I had to pay double for a gift because the gift I bought in plenty of time failed to get here because of you.

The are awful and liers

No accountability for drivers. Nobody cares at this company if their drivers are not doing their job.

My wife ordered a package for our business around the middle of February. Since then we have gotten “weather delay” after weather delay. The issue is, when it is marked “weather delay” the weather is great! Today, for example, it was sunny and 75. Our FedEx driver did show up to deliver a package that I had ordered less than a week ago (not business related). My package showed up. The business package however was marked as “attempted service, no answer” like wtf?? I was home and only one package was left at the door. I contacted customer service, they told me it was marked “weather delay” ?!?!. I reported a claim and was called back by the “investigator” who said the package was also marked weather delay. I told him the notification My wife received was that service was attempted but no one was home. I haven’t left my house ALL DAY, WHERE THE HELL IS THE PACKAGE?!?! I’m seriously sick and tired of the lack of accountability, never have an issue with UPS, they always deliver on time with no BS excuses! Sick and tired of this company, if you can’t keep your drivers accountable, then why hire them?? An absolute joke!

It has been one year and four months since I move to Texas. It has also been the same duration I have been asking FedEx to stop delivering packages at 3723 Siderno Dr., Missouri City, TX 77459.
I have called your customer services representatives over 64 times, have asked for a supervisor and some of your customer services reps have refused to refer me to a supervisor or the appropriate department that would resolved the matter. I have asked the delivery drivers, basically no one has been able or willing to resolve this matter.
The 3723 Siderno Dr. address is a rental property and not all the tenants have been honest and ethically moral. As of today, the 3723 Siderno Dr. is empty again and my package today was delivered to address.
My packages are clearly labeled with the correct address, but FedEx has been deliberately changing the address to 3723 Siderno Dr. (see attached pictures). I have not received several of my packages including a 55-inch television not once but twice.
I would really appreciate if you can immediately ensure that the local distribution center update the system with my correct address. This is my last request to FedEx before I take further action including but not limited to legal action.

I have been waiting on a package since 2/13 That should have been at my door on 2/16. It has been sitting in MEMPHIS, TN ready for customs and no one can help me. I have called several time! This package is for my company and needed it a long time ago. Every time I call they give me the same BS.

No accountability for the drivers. I consistently have an issue with my deliveries and try to file complaints only for service to get even worse.

we’ve had packages NOT delivered when they were sent next day. we are still waiting for packages from Christmas. Now we are waiting for medical supplies that were sent next day but three days later still NOT delivered, so how do fight back. I mean get them to do a better job ?
GO TO UPS !

Hey! I just became aware of the father/son duo over in MS. who tried to lynch your young black employee and shot up yr van. Yr initial response was “LUDICROUS.” CEO put yr thinking cap on and “DO THE RIGHT THING SUPPORT THE ATTEMPTED MURDER CHARGE.”

I never received my package from FedEx! They claimed they delivered it, even claimed I signed for it. I submitted a lost claim form online. They doubled down that my package was delivered to my address on Feb 5 2022. I was home all day waiting and no package!! My gut tells me they delivered it to the wrong address but they will never admit it. A few days after I submitted the lost claim FedEx sends me an email stating my claim for reimbursement was denied! Now I am out $150!! I will never deal with this irresponsible company again. Amazon would have reimbursed me without question on policy alone.

your customer service and investigation team is not doin their job in finding my package or telling me what happened. The investigator never called me back to tell me anything about the investigation or what happened to my package from the delivery person. this tells me fedex carrier stole my package and yall dont care that YALL HAVE A THIEF OR THIEVES WORKING FOR YOUR COMPANY!! I deserve a phone call back about this situation its been going on jan 31 when my package was supposed to be delivered and wasnt. i have called everyone im supposed to call and filled out various dispute forms all to be told nuthing but OH WELL YOUR SHORT! Not good enough and how trifling and inconsiderate of your company to know lie on the phone about a claim not already being set up a week ago. #Fedex shipment 775828347421 missing.

I need to file a complaint. My package was not delivered, yet got an email stating it got deliver. Contacted Fed Ex and open a lost package claim. A week later Fed Ex send me an email confirming package ended delivered therefore closed my claim.
Yesterday I noticed package was at my neighbor’s next door front yard.
I feel my lost package claim request was not handled accordingly. I have proof of package being delivered to the wrong house. Got a picture of my package their front yard. Please address my issue so this doesn’t happen to more customers. I Demand an apology. 2889 6197 0516.

Why is a FedEx courier placed on leave after being the victim of a hate crime

Terribly concerned that FedEx isn’t supporting this driver. He should be on ‘paid’ leave due to this incident. He certainly must be traumatized by this incident and FedEx should be giving him paid leave.
https://www.cnn.com/2022/02/10/us/mississippi-men-charged-for-shooting-at-black-fedex-driver/index.html

Reportedly coined in 1939, the term white-collar crime is now synonymous with the full range of frauds committed by business and government professionals. These crimes are characterized by deceit, concealment, or violation of trust and are not dependent on the application or threat of physical force or violence. The motivation behind these crimes is financial—to obtain or avoid losing money, property, or services or to secure a personal or business advantage.

I’m having the worst experience trying to contact a supervisor about a claim a package was supposedly delivery to my resident and sign by me I’m requiring a signature verification but now they are telling the drive has to go back to the address it delivered my package to verify it delivered to the wrong place I’m given the ran a round just to simply talk to a supervisor about my claim please help

Zip code 84060 in Park City, UT. FedEx owes refunds to most of our town. No one can get a package delivered since mid December. Items make it to North Salt Lake and then sit there for weeks on end. When you call, you get a message that says they have “no additional information…goodbye”. We’ve had perishable items arrive spoiled, been without a working microwave for a month now, and that’s not to even mention all the Christmas gifts that were weeks late (if they arrived at all). How is it possible that there’s no recourse for this? We pay you for one thing, and you are literally failing to deliver!

We have had continual problems with the Johnstown, Colorado hub. I live in the foothills in Colorado and acknowledge that it takes the driver about twenty minutes to get to our home. However, the driver, on numerous occasions has delayed delivery claiming weather issues. Most of them false.
The latest issue involves a delivery due on the 12th of January. Our weather was fine, no precipitation, and the roads were clear and dry. The claim for delay was again, weather delay. The same thing happened on the 13th and again on the 14th. I called Customer Support twice on the 14th.
The representatives on the phone were extremely nice and apologetic. Both said they would contact the manager at Johnstown, Colorado, and that the hub would be in touch with me very quickly. The second woman was nice enough to say she would attempt to have it delivered this weekend (the 14th or 15th).
On all three days when the package was not delivered I received an email stating that it was on the truck and out for delivery. On two of those days, I watched as the FedEx Truck delivered to my neighbor and then passed me by. On all three days UPS delivered to my house.
I am extremely disappointed with the manager at Johnstown who does not have the professionalism or courtesy to even reach out to me, and the driver who is continually lying about weather should be terminated and replaced by a conscientious, service-minded individual.
Today, January 15th, I received another love letter from Johnstown saying that the package would now be delayed until Tuesday, the 18th.
My next step is to contact the people in command of FedEx at Memphis, and register the compaint formally with them. I also plan to contact Amazon, the seller, and all other parties and strongly request that they start to ship with UPS since they do know how to deliver. Their driver is conscientious, diligent and responsible. Maybe FedEx should have their drivers learn from the competition.

Today was the 3rd time my packages were delivered to my neighbors house instead mine. I live at 1111 North aDavies Ave in Springfield, Missouri and my packages for th third (3) time get delivered to 1117 North Davies Ave which is Nextdoor to me.

You would think since your company is in the business dealing with packages you would take more pride in your handling of customer packages

FedEx DOES NOT deliver! Zip code 84060 Park City, Utah. Waiting on 7 deliveries, with one going all the way back to Dec 20th, all packages stating “No scheduled delivery date available at this time.” Can’t get information over the phone, same excuses, they don’t know anything. Worst customer service!

One of your truck hit my Toyota Prius
Can you contact me

Your truck hit me can someone contact me

Zip code 84098 in Park City Utah. It’s December 30th and I’m still waiting for a package that was scheduled for delivery on December 21st. The Salt Lake distribution facility is a mess! Not acceptable! UPS has no problem delivering packages on time to my house. Get it together, Fed-Ex. There are many people in my neighborhood waiting for packages to be delivered by you!

Here it is almost two weeks of no delivery from FedEx. But UPS came up the street and walked my package to the door! FedEx if you can’t get our packages to us, give them to UPS!!! Oh, invest in chains for your trucks for God sake, it snow 7 months out of the year in park city.

I think that FEDEX has the worst customer service imaginable, along with the drivers… That CEO should actually take time and look at the business and see why his customers are hurting and why he should be ashamed.. I am going to loose my HOME due to the incompetency of the FEDEX drivers… They just threw the package that was a time sensitive judgment, just threw it at some house that they “thought” was the house on the To Address Box… Simply disgusting… And when you call to find out where the item went, you get a person in India, that you can not understand, who hangs up on you and will not help… if you can even get past the stupid automated BS when you call the ONLY 800 # available. I can not believe that this is FEDEX… they used to be dependable, NOT ANY MORE… I AM GOING TO LOOSE MY HOME because FEDEX did not care to call or actually check for the correct address… I am disgusted!!!!

Zip code 84098 in Park City Utah. It’s December 29th and I’m still waiting for a package that was scheduled for delivery on December 15th. The Salt Lake distribution facility and their 3rd party delivery contractors are a disaster!
Nextdoor app in the area currently has about 50+ people commenting on late package deliveries.

So how is it that UPS, AMAZON, DHL, U.S. POSTAL can all make it to our house, even if they have to put chains on their truck if snowing? Not Fedex, they hire third party trucking companies that never brings your packages to homes in Park City!

They’ve lost my last 4 packages (2 weeks-2 months late, if they arrive at all) and left the one that did make it in the rain. I had to wait to speak to an outsourced employee that claimed “bad connection” and disconnected when she couldn’t answer my question with her script. They also refuse to let you contact the local facility when your package is just sitting there for weeks. There are no options for email contact and the phone line is an experience in futility. This is truly the worst company that has ever existed. I think it’s because they suspended there money back policy. They’re not even pretending to try at this point. Hopefully enough companies/customers switch to Ontrac or UPS that these shady thieves go out of business.

Park City, Utah. Been waiting for my package for over 8 days. Every day it says delayed or on delivery truck but still no package. Fedex used to be good in our subdivision but now that their useung a third party delivery service truck there is horrible service. When packages do get delivered they go to wrong house or are left at end of driveway😬

I planned ahead and Fed Ex still let me down, along with 20+ other neighbors in Park City, UT. I ordered from My Pillow, Nov. 26th, with delivery 10-14 business days out. It is now Dec. 27th.
Over the last week, Fed Ex has texted me 3 different days telling me my “package is now out for delivery”. And, still no package. Not only do I wonder when it will arrive, I wonder how this will end?
BTW, I mailed a Christmas gift through the US Mail, from Utah to Georgia. It arrived 9 days later.

Super frustrated with FedEx the last month in Park City Utah. Two packages they claimed to deliver and no sign of them, one package left at the end of my road in the ditch. Still trying to locate a package ordered on Dec.11th.
Can’t talk to a person when you call. No problems with UPS or USPS. .

Your company has become so bad at delivery!!! I have specifically requested everyone that I do online shopping with to use UPS instead of your company. Trust me… I DO A LOT OF ONLINE SHOPPING. All of my Fed-X Home Deliveries that I have been expecting since the beginning of December do not come on time, there are no updates when I click on the tracking number and there is no one to call locally in SLC to find any updated information. Your main customer service people are absolutely useless as they read from a script and say” that’s all the information we have at this time”. Not sure what the point is of spending your corporate money on them is but that is not my problem. The number I was given for the North SLC office is a general voicemail box as well. I paid for expedited shipping to get PERISHABLE ITEMS delivered by X-mas Eve. I followed them the entire way until they were received at the FED-X Home Delivery Station in North Salt Lake. I happen to have dealt with an amazing person at your Fed-X Ground Division in the past who has helped me out as much as they could but all they could do was give me the address to the North SLC Station to try and retrieve my packages myself. I will be doing that on 12-28. If I can not retrieve my items tomorrow or if the items are no longer viable I will letting the vendor know about this and demanding a refund. This also happened to another package a week ago that eventually arrived that I returned to sender. On the NextDoor App for my area in Park City there are many other people experiencing the same frustrations, lack of customer service and out right no one from Fed- Home Delivery in SLC giving a crap about ensuring peoples deliveries are getting to them on time. Even with all the weather we have been having the past two weeks UPS has managed to get their deliveries to their customers – GO FIGURE!!!! From all the threads I have read below it looks like this is and has been on-going issue especially as of late. I’m sure your shareholders are not very happy with you guys right now either. And, for the love of GXX, please don’t use Covid as an excuse. I think we are well past that at this point!!!

Fed Ex obviously has become too large to care about its customers. I ordered a piece of jewelry on December December 20th that was promised by the sender by December 23rd and that’s because I paid for urgent shipping, but typically it would have arrived December 24th with express shipping (I wanted an extra day of assurance which is why I paid extra). As you probably figured, this was a Christmas present. Well it seems that the sender is partially at fault too because they didn’t get the item to FedEx until the 23rd which is a different story- I have contacted them as well. Looking at the shipping status, FedEx had already received the item at the local receiving warehouse on the morning of the 24th with the status “not due for delivery.” All FedEx had to do is place on one of their trucks and deliver. However after calling their uncustomer service department, they informed me that because I only paid for two-day shipping not one-day shipping that they would not deliver until December 27th. I tried explaining over and over again to the FedEx supervisor, that I did paid extra for shipping for it to arrive on time before Christmas and they said that if I call the sender and have them change the shipping to one-day shipping they would be able to deliver the same day since in their warehouse. Of course the sender was closed by this time and I was out of luck. The fault could be the sender and/or could be FedEx. The point I’m trying to make is that FedEx had the item in-hand willing and able to deliver, but they would not because they did not receive the proper shipping instructions (or fees) from the sender. Instead of trying to make things right for customers on a sensitive time like the holidays, they don’t care and won’t.

Fed ex has gotten horrible with their service. I specifically indicated on all shipping to deliver at my front door. The driver stated he delivered my package in the mail center. That was a lie! I had my property manager due a thorough audit and nothing. I reached out to claims….driver complaint dept….corporate. This is a ridiculous chase and then you have to wait 24-72 hours for someone to get back with you, in which no one has. Needless to say, I wish their was another delivery service other than FED EX or UPS. Just horrible and please stop using the Christmas season and the Covid-19 pandemic as an excuse to “NOT” follow directions!

FEDEX should change their name to Frustrated Ex. We ship freight and domestic with them and they do not HONOR commitments. They NOSHOW CONSTANTLY. You can not call and complain to anyone because they either hang up on you or send you to the survey. I tried to call the corporate office and they do not have a complaint line. The presidents, of which they have 2, do not care about the QUALITY they should offer with their commitments. There is no integrity in this company. STOP USING COVID AS AN EXCUSE TO LIE TO PEOPLE AND REFUSE HONEST POLICIES.

FedEx is a horrible shipping company. No one seems to be responsible and good luck being able to connect with a manager of any sort. All they say is I am very sorry we lost your $40k check that was overnighted to you. We are so sorry you’re being evicted and have no food to feed your kids or Christmas presents unfortunately there is nothing we can do and no one that is responsible.

I’m disappointed with FEDEX service. My package was supposed to be delivered yesterday, Wednesday 12/15/21.I tracked it and the system said that it was in transit but had NO delivery date. When I called customer service to help me find out what the delivery date was, they repeated the same thing that the system told me. When I asked for a supervisor, I was transferred to a recording requesting an extension and of course, I did not have one so the system disconnected me. I called again and after explaining what happened, I asked to speak to a supervisor. The agent told me he can’t do that. Luis Esteban said it is impossible to transfer me to a supervisor. I would not have a problem if they told me that due to the Holiday, there was a delay but the package will arrive by a specific time. I found out that the office that is handling the package in Indianapolis does not have a good reputation. Now I am really concerned that my package may have been lost or worst, stolen. I just read the various comments and discovered that nearly all of them are people who had the same experiences as me.

Hi

My name is Parmod Sharda.My friend send me a cell phone from India to Canada.But the shipment was hold back in India because they said paper is missing but no one told us which paper is missing.It is really a horrible experience with this stupid,third class company where no one knows how to help the customers.No one have idea about missing paper.

I called few times from Canada and my friend called more than 20 times to find out which paper is missing.But your well educated stupid nonsense people never told us which one is missing.They just told her this shipment is coming back to her.It is really worst experience with this big company.When she asked about refund then your stupid agents told her we will update you.Really shame on you guys.

She have to run around to find out what is happening and no one ever try to help her.I am sorry but it is not the way your company should treat the people.Really shame on you guys.

I am not leaving this very easily and i will post everywhere i can on Social Media and etc.

I sent a package worth $5000.00 (insured) to my son in Colorado. The delivery required signature. The delivery person forged a signature, did not ring the doorbell, or knock. He/she left the package on the porch. The package was delivered five days late.

We will see what FedEx does about this.

I am deeply saddened by my recent experiences with FedEx. My husband had a hip replacement and ordered his recliner with the lift to assist with his recovery because he cannot do the bed for a while. It has been over a week and we still haven’t received his chair. You can never speak with a supervisor and you keep getting the run around.

Sorry to read about all the issues regarding FedEx. I ordered two furnace filters and I tracked them to Belleville, Michigan on December 1, 2021. As of today they are still pending delivery. The company that sent me the filters decided they were lost so they sent me two more on December 9, 2021 and as you guessed it they are still pending delivery. I called FedEx in Belleville and e-mailed them but got no response. And my order is not urgent, all I wanted to know if they found the package and let me know an approximate delivery date. Good luck to the rest of you.

You guys suck!!!
You said delivered and I didn’t receive it and then I get told I have to go through the place that I ordered through… really this close to Christmas… I’m not made of money and you guys screwed me and the guy who I spoke with was ridiculous I couldn’t understand him and all he kept saying was there was nothing he could do.. really couldn’t even apologize.. its ridiculous I was here I know it didn’t get stolen I just got a big fuck you… and corporate don’t have an email spot or phone number to contact them… I will stick with Amazon prime.. they way you guys treat people and screw them over I hope Amazon runs you out of business…

“Have you ever wondered how life would have been if there were no courier companies to deliver your cargo? Have you ever contemplated over the thought of how you would have received your urgent delivery packages if there were no courier companies? How would you feel if the packages delivered to you are broken or damaged? Today, FedEx is one of the most trusted courier delivery companies in the world.”

This is copied from FedEx website. I know how I feel when my packages aren’t delivered. And thank goodness there are other carriers than FedEx. Have been waiting on three deliveries that all shipped at the end of November. Every day I get an email “operational delay “ and delivery is scheduled for the next day. The next day never comes. Customer service is no help. They only read back to me what I already know. I have all the tracking data available to me online. They continue to talk when I try to ask questions and if I ask to speak to someone in management that’s not a possibility.

If this is how they handle customers’ shipments and customers who call customer service to get some help FedEx will not be “one of the most trusted companies in the world” for long. Next stop is the BBB.

They don’t care about people , I am a disabled vet so I am home all the time, I hear a banging noise coming from my carport, it’s the driver throwing packages off the back of the truck, I confronted him about it he starts getting mad at me ,then said he is keeping my packages, tried to get his name before I could get the tag number he left, I reported him, I get a call from FedEx telling me they will not deliver my packages anymore because the driver said I threatened him, so he can lie about what happened because I reported him, I have talked to 6 different people and basically told me to kick rocks, what a horrible company, but what do you expect from a company run by a bunch of Democrats, I get my medication Shipped to me so what now? I serve my country come home wounded and this is how I am treated, thanks scumbags

agreed fed ex is the worst. Every delivery everytime has a problem

Since your company’s drivers love to steal and your customer service is dismal I am contacting my attorney general’s office with a complaint. I encourage everyone here to do the same thing. The FedEx in Oak Park, MI which is a suburb of Detroit is notorious for stealing electronics. My coat may be stolen but Dana Nessel is going to hear about it. Where is this: 9261299992247532291410

I work at a St. Pete FL downtown large luxury apartment community Mid-Rise and out of ALL the different carriers that deliver to my property, hands down ALL FedEx delivery drivers are the absolute WORST!! They are lazy and can’t even deliver the packages to the right community or they end up just leaving packages wherever they feel like it and leave them unsecured so you can’t even trust that you will actually get what you ordered before it ends up getting stolen or lost somewhere! On top of that even when you call into customer service or corporate office they ALWAYS BELIEVE THERE DRIVERS OVER THE CUSTOMERS?!?!?! What kind of delivery or real business actually believes that ALL THE CUSTOMERS ARE WRONG AND THEIR DRIVERS ARE PERFECT AND THEY AREN’T EVEN TO BLAME!!! I RECOMMEND ANYONE TO BEWARE IF YOU ARE GETTING A DELIVERY THRU FEDEX CAUSE MOST LIKELY YOU WONT EVER GET YOUR PACKAGES AND CUSTOMER SERVICE WONT EVEN BELIEVE THE CUSTOMERS OVER THEIR DRIVERS AND THEN CUSTOMERS ARE JUST S.O.L !! FEDEX IS THE WORST DELIVERY SERVICE EVER AND IF I COULD UPLOAD ALL THE PICTURES I HAVE SHOWING HOW THEY DELIVER AND WHAT THEY DO WITH CUSTOMERS PERSONAL PACKAGES, YOU WOULD UNDERSTAND AND NEVER USE FEDEX EVER AGAIN!!!

I am having my cell phone replaced because mine is broken . as i wait for my Fed EX driver tracking number 549508309830 it doesnt arrive , i waited a couple more days and finally called support , they requested a search and someone was going to call my wifes phone or email me with a update , yup nobody did anything but ignore me , I called again to find out that the package is missing to put in a claim with my provider, as i sit here with no communication wondering is this how customers are treated? I get it ,your driver stole my new phone because it was last seen on a truck headed to my home . and I am the one suffering for it and Fed EX tosses my under a carpet , I am still without a phone , I am angry and frustrated that i need to go though all of this again and to be honest I do not want this driver ever delivering packages to my house ever . I should never accuse but as Fed EX employees people need to do their jobs and hold people accountable

Our customer the US military had parts required to be shipped overnight Via Fedex to support a Fleet installation. The brackets were delayed subsequently not delivered overnight as promised and paid for amounting to over $1,000 for shipping charges. When I called the customer service they were rude, and refused to transfer me to a customer service manager.
I then called the Corporate office in Memphis, Tennessee and the customer service department refused to give us a refund and said that because of Covid-19 and being short staff they are not refunding the money even though they didn’t deliver them on time. When I asked to speak to the CEO’s Office I was told that was not allowed. I am absolutely disgusted with Fedex and will be using other freight carriers from now on. This company is unamerican and unpatriotic. Their customer service team is deplorable and the supposed SOP’s the CEO and his entourage has implemented are idiotic.

THEY STOLE ME SHOES!!!
Went in to the Lake Woodlands location on Thursday, November 5 to return some shoes to Saks fifth Avenue with a prepaid return label. A man was standing in line and a worker asked me did I have a delivery and I said yes. He then took my box and I left without getting a receipt and the only reason that I did it was because I have the tracking number on me. Well fast forward to five days later and there is no record of The thousand dollar shoes that I was returning. So I’m guessing at this point someone’s wife girlfriend etc. has on my thousand dollar shoes preparing for the holidays! I went to the store today when I realized that SAK’s hadn’t scanned in my return yet and the manager who wouldn’t even look at my print out from my vehicle saying what time that I went to the store on Thursday assured me that her staff was so wonderful and they would never take a package without issuing a receipt, which we all know is BS because they never offer receipts unless you ask! Then she proceeded to ask me what he looked like… well I don’t know everybody has on a mask. Then she CLAIMED she went to go look at the cameras and I wasn’t in the store so according to my vehicle I guess I just came and sat in the parking lot for 10 minutes! Please if you are sending anything of value either go somewhere else or make sure to get a receipt!!

horrible company they do not care

I shipped and paid $112 on Thursday, Oct 28 for overnight delivery to be delivered on Friday Oct 29. They delivered the package on Tuesday, Nov 2nd. First I was told that on Nov 1 they discontinued the refund policy. I couid buy that if I shipped on Nov. 1 or later. When I pursued the issue, they told me a thunderstorm delayed the plane 30 minutes. I call B**l S**t. They could have at least delivered on Monday. They won’t even refund me down to a shorter delivery period. I tracked the package and on Friday it was within 1.5 hours of the destination. I’m considering small claims court.

I was supposed to get a package on November 5. I was home at the time and the driver lied and said he attempted to deliver my package. I comfirmed with my front desk and no package from fedex was delivered. I called customer care and the only thing he could attempt to do was set me up for delivery notifications. So I took it upon myself to drive to the fedex distribution center to find out where my package was. I guess the driver didnt feel like doing his job and wanted to go home early because my package was still at the fedex distribution center. So I end up delivering my own package and doing your employees job for them! THANKS FOR NOTHING!

FedEx: Hello, I’m the FedEx Virtual Assistant. I’m here to help you with your questions regarding FedEx® services.
You: your drivers need to learn how to deliver packages to correct address
61299992447927856501 not delivered as your driver stated, was not left at my addres

I’m writing about your NYC office… I’m not sure why FedEx employee do not deliver packaged that people pay for. then they just leave a tag on the building knowing they did not even try to deliver.

I was home all day. waiting on this package and for them to lie and say they came is unprofessional.
people are paying extra money to have their package delivered to them and not go to another place to pick it up..

I will be having my staff and fellow colleague, know about this … and know this is not the first time… this is the 5th time… and to start using UPS.. because at least they make a second attempt or they will have the package left at the Manhattan location.. FedEx told me they will only hold package in the Bronx.. which is not my borough

My husband Daniel Parham spoke to a customer service rep on Wednesday about our missing package. You were supposed to call him back and you didn’t. Are you just going to ignore the fact that one of your drivers dropped off my package at some random location? I want my package or my money back! I had 2 other packages lost by fedex a month ago. I didn’t complain because it’s was not worth bitching over a couple of $10 packages. Not this time, FedEx needs to find my package or refund my money. And when you tell a customer you are going to investigate and call back. You damn well need to do it. Contact Daniel Parham 850-572-5528 ASAP I’m filing a complaint with the BBB and taking legal action against FEDEX! You need to be held accountable for your careless actions!

Sent from my iPhone

On Sep 29, 2021, at 6:36 PM, TrackingUpdates@fedex.com wrote:

FedEx

Online FedEx Tracking

This tracking update has been requested by:
Name: Anonymous
E-mail: noreply@fedex.com
Tracking # 040293241573619

Ship date
9/24/2021
LOUISVILLE, KY, US
Delivery progress bar
Delivered
Actual Delivery
9/29/2021 1:07 pm
PENSACOLA, FL, US

Shipment Facts

Tracking number 040293241573619
Shipment ID 00001949171004507844
Purchase order number W1048196002
Reference 1858028962
Ship date 9/24/2021
Delivery date 9/29/2021 1:07 pm
Signed for by HHOPE
Service type FedEx Ground-Direct Signature Required,Hold at Location

There appears to be no mechanism to file a formal complaint against Customer *Service” Representatives who provide erroneous information, lie outright, are rude, refuse to connect you to a supervisor,hang up or place you on infinite hold. There is no corporate office for customer service or customer relations. Phone representatives refuse to offer contact information. It is humorous that you demand an email address, but refuse to offer yours.

I would like to know when you are going to hold your workforce accountable for doing there job correctly. This is extremely a problem at station 0454. They load our trucks with no regard to the driver. Also as Contractors we get inaccurate numbers everyday, and horrible late dispatches everyday. This why drivers are quitting.

I am a disabled Senior citizen and I want to know why my sofa is taking 7 days to reach my home when my sofa is 19 hrs away

Today, I saw a southpoint Ohio fedex driver throw my package out of his vehicle window into my front yard. I feel so ashamed and embarrassed.

Look people, FedEx doesn’t care one little bit about what we have to say. As you see there are no responses. Same thing for the BBB. Because of what they have done to me, I will no longer buy from any company that uses FedEx as their delivery service. Period. I suggest all of you do the same. Maybe if they start losing tons of money they will pay attention to what’s really going on and get off their rich butts and do something about it. I’m over it for one. Never again.

I buried my father two weeks ago. As we were driving through Galesburg, MI. to the cemetery, I noticed how respectful people were along the way, people pulling over and turning on their lights, one gentleman actually stopped his motorcycle and got off of it and stood up! People walking on the sidewalks stood still and shared our sadness. It was a sad but beautiful ride.There were only two people who were rude and cut in front of the procession making the lead car have to hit his brakes! It’s shameful.One was a Target semi driver, the other a FedEx driver. I see no reason that would excuse this sort of behavior. It is inexcusable. It shocked me that these so-called professionals acted with such disrespect. I of course have no way of telling who these drivers were, if I did I would let them know how this hurt me.
I do not know if this is something that is taught or even brought up with your drivers; I hope it will be if it hasn’t. It really means a lot to the grieving family to see others respecting your loved one.

510948797977 check this tracking number. This is the exact reason why I, personally, have stopped shipping with FedEx. In the past 2 years the packages that I sent via FedEx was delivered on time at a 4.4 out of 10. This package was sent to me so I had no control of the shipping method. All thru out its tracking it showed as a delivery date of 6-17 which is today. I check it today and the delivery date changed to tomorrow 6-18 as it just sits just an hour away from house. Now it will sit for over another 24 hours in the same spot and the package is just an hour away from my house. Pathetic FedEx is….

Your company CONSISTENTLY under delivers. My packages from you are ALWAYS at least 2 days after you originally say you will deliver… and the one I am waiting for today… we are into the a week from pick up to delivery… that is IF i get it today. Let’s see how long this complaint stays up.

GOOD DAY MR. SMITH,
IT HAS COME TO MY ATTENTION THAT JEFF BEZOS HAS PISSED IN YOUR POST TOASTIES, MAN UP. YOU HAVE BEEN DOING THAT TO YOUR CUSTOMERS FOR YEARS, ME TWICE IN THE PAST FOUR. YOU HAVE IGNORED THREE EMAILS SENT TO YOU (VIABLE ADDRESSES), EVIDENCE FURNISHED BY YOU AND YOUR EMPLOYEE’S. DO YOU CONSIDER YOUR STATURE SO IMPORTANT AS TO IGNORE WHAT MADE YOU WHAT YOU ARE, YOUR CUSTOMERS. FEDEX CORPORATE HAS TURNED A BLIND EYE/DEAF EAR TO THE BASE THAT MADE IT WHAT IT IS TODAY! I WILL CONTINUE UNTIL SOMEONE CORRECTS THIS PROBLEM. THIS SITE CONTAINS A MINUTE PERCENTAGE OF THE OVERALL PROBLEM. TAKE HEED,IT IS TO YOUR BEST INTEREST! WHO KNOWS, YOU MAY SURVIVE ANOTHER FIFTY YEARS.

IT IS APPARENT AMAZON HAS NO USE FOR YOUR INCOMPETENT DELIVERIES, LAZY/LYING EMPLOYEE’S OR INEFFECTIVE SCHEDULING. I GUESS THEY DECIDED , THE BEST WAY WAS THEIR OWN. IN AS MUCH AS I HAVE LITTLE/NO USE FOR AMAZON/THEIR AFFILIATES, AFTER FIFTY (50) YEARS, I’M STARTING TO FEEL THAT WAY ABOUT FEDEX. (MY OPINION)

I AM TRULY SORRY YOU HAVE ALLOWED IT TO COME TO THIS.

FedEx at Kennesaw GA stole half of my shipment of shotgun ammunition. FedEx also denied my claim for the stolen shipment. I have called and called and get the runaround and no reason for not paying the claim or replacing the stolen ammo. The shipper also filed a claim and was not given a reason for denial. Shipper paid for insurance and I paid for it with the shipping cost so FedEx should cover the claim. Please respond to this comment.

Your company has the worst customer support in the history of this country. I have attempted to track a package that was mistakenly sent to the wrong address for two days. All your representatives know how to respond is I’m very sorry. They seem to hide behind their phones along with your nonexistent managers who never respond.
Tracking Number 773016081898

Fedex Kernersville, NC refuses to open their shipping containers to rightfully deliver packages.
Our packages are being held hostage with no option to pickup from the facility.
How do you people sleep at night knowing you are literally stealing customer’s money and from their livelihoods?
Backlog is not an excuse. In my opinion there should be a local law enforcement investigation at the Kernersville, NC facility. Something very seriouly wrong is happening there.

Your employee, Bob Naumann–assisted us in returning packages delivered to the neighbor’s house who has moved.

One of the packages was delivered on August 27th. The neighbor was contacted and we were advised that FedEx was going to return to pick up the package. However, when we returned home on Monday, 8/31/20 – the package was still out front.

Tuesday, 9/1/20 – another package was delivered. My husband advised your employee that the person no longer lives there. The employee said he would check with his supervisor to see what he needed to do. In the meanwhile, he left without calling anyone in our presence.

Today, just as I was trying to speak to a live person at the 800 number, my husband saw Bob making a delivery at another house and asked if he would pick up the packages. His response was a resounding yes with a smile. He picked up the packages with such a positive attitude without complaining and thanked us for bringing it to his attention. He was an angel, wish there were more like him. Please advise Bob and his supervisor that we appreciate his assistance and wish him much success in his career. It would be great if more people cared and took the time to assist others whenever possible.

I live in central florida a place called Meritt Island fl, 32953. a fed ex driver truck #84201 delivered to my home packages 2 times I saw him run across my front yard through the flower bed covered with river rock and back to the truck. river rock is very expensive here in Florida. He should be told about this.

Package delayed.. six days later watched the delivery guy pull in and pull out of driveway.. then got a text that package was delivered, driver never got out of the truck, never dropped the package off. Y’all suck!

I am having trouble with the Fed Ex delivery drivers and the head office in my area , finding my physical address for my packages to be delivered. I have left added instructions regarding my door bell location at my building’s front door, also I have signed up for text messages to update me when my package has reached and also I gave added instructions to call my cell when they are outside to deliver my packages as an added help with the previous accommodations for the drivers of Fed Ex. Apparently after waiting for four (4) days for my packages at the front my building’s front door from 9 am to 6:45 pm, I never received any of my packages, even though it was recorded that they made several attempts (which was a bold face lie) and I witnessed many Fed Ex trucks on deliveries in my area. I had stopped a driver and asked about my packages and he did confess seeing it and described it perfectly, but he didn’t have it and he was a am driver and maybe the pm driver. I did stress my frustration about the lack of service and also the unprofessional way of handling this service. It was brought to my attention that some of your Fed Ed workers from Manhattan location came to the JFK location-based center to have work. Apparently those were the workers causing many of the delivery issues and falsely reporting that they made attempts to deliver the packages. These workers were not doing their jobs correctly and something and/or someone has/have to be held accountable. I ended up waiting for a complete five(5) days from 9 am to 6:45 pm with no deliveries and I had to travel for more than an hour to the FedEx Center at JFK airport to pick up my package. I wasted five days from my time off from work! There are many Fed Ex drop off and pick up sites close to my location for the company to suggest where I can pick it up. Now that more future packages are coming the customer service representative I spoke with cannot confirm my address location. I would really appreciate some sort of clarity and understanding to why such misdirection of simple rules and business professionalism by the drivers who are a part of the whole corporate company-wide recognition. I always had the utmost respect and admiration for your services and company’s policies. SO I request that something be done immediately. Thank you for your time in reading my complaint.

I sent my very time-sensitive letter with FEDex on 08/25/2020 with the scheduled delivery day 08/27/2020. When I tracked my shipment the day of delivery was changed to 08/28/2020. On 08/26/2020 early morning it arrived to Champain, IL, and it still in the same city for more than 24 hours not moving further without any reason. What kind of company and kind of service it is?

I am a private resident, and I receive packages from FedEx weekly, and often many through the week. I have been here for 13 years, and using FedEx the whole time. Never a problem. Here lately nearly every package I receive is VERY damaged. Cans have been so dented the they were considered trash by the sellers I bought them from…. What is up? Yes there is covid. But that is no excuse… It has been the “go to” for bad service lately, EVERYWHERE!!

FedEx upper management needs to look into the management at their Austell Georgia location. This location is forever delaying packages. I have 2 packages that was scheduled to arrive on Friday, 8/21. They then were changed to be delivered on Monday, 8/24. The shipping status was then changed to “Pending”. I called and reached a CSR offshore (I think India). She told me she would turn the issue over to the “investigative team” and someone would call me back by 5PM on Saturday, 8/22. That did not happen. I called again on Sunday, 8/23 and was told to call back on Monday.
Where are my packages????
Tracking #s 903182603697 & 903182603701…

Dear FedEx, I had 2 packages to be delivered Wednesday, that needed a signature, the package didnt come, I got confirmation that it would be delivered thursday, then around 2 pm, I got a message saying one of the packages couldn’t be delivered, later that day the driver showed up, got out his truck and went to the rear, but he said the package wasn’t there, I spoke with my shipper, and he called fedex and the packages were supposed to be delivered to the nearest Fedex store near me on Friday, Friday evening the FedEx driver TMoore arrives, pulls up, gets out her truck, tosses the package down the driveway like a bowling ball, jumps in her truck and speeds down the street, turns around and speeds off the other way, I was able to pull up the footage from our surveillance system, I am beyond pissed.

WORST CUSTOMER SERVICE EVER!!!!! I call the customer service number for help and get lost in a circle of AI responses that do NOT help me! I want to speak to a HUMAN that can actually address my problem. I call a store for help and get the same response from a human to call the customer service number. Customer Service obviously is non existent anymore… I shipped my package thinking I would be assured that it would be delivered by using Fedex given the news about the usps lately. I got notified that the package was delivered but it is not at the destination. the AI can only tell me it was delivered but won’t address the fact that it could have been delivered to the wrong address. every time in the past, I have used USPS and never had a problem. Should have just used USPS again and my package would have been there for less money. lesson learned…and based on the comments from the neighborhood facebook page of so many people looking for their mis-deliveries, I should have known better.

FedEx trucks are flying down our street almost everyday. Today I was outside saying goodbye to a friend and two trucks came flying by the second truck was going so fast that my friend had to jump out of the way and it looked like he was going to hit the first truck when it stopped. This is a residential street(speed limit is posted at 20) with little children around and I am fearful that one of them will be injured. This needs to stop NOW

I would like to talk to the chairman or president of FedEx. I began today at 1PM to update my credit card expiration date on your web site, I just finished at 3PM. It was ridiculous! I have been a long time personal customer of yours, never before did I have trouble updating a cc. Believe me, I tried for over two hours to use your web site (thereby saving any human effort on your part). None of the “virtual asst.” triggered replies worked. Then there was trouble calling and getting done that way, for the most inane reason you can imagine! I want to tell one of the chief executives how bad is can be in the morass of web site and recorded phone responses. Please have one of them call me. 972 -380-1193. What I went through should
be reported, perhaps the consumer advocate at Dallas Morn. News would be interested. Or perhaps UPS is easier to navigate. Thank you, Anthony Weynand

I have not received a package stuck in 1 location for 4 days. When I called your customer service, I was told that a manager would call back within 15-30 minutes. That was 3 hours ago. I called back and was told they are closed and would not get a response. You are terrible at customer service on the weekend when you know that know when can help. I want a courtesy call back from someone who knows how to handle or give an explanation to this problem.

Dear FedEx,

I am probably not the first individual to point out the crisis the U.S is in with the President sabotaging the Postal Service in order to steal the election. You can play a role in this. Advertise yourselves as a safe alternative for mail-in ballots. Make sure it is affordable, so, the poor vote is not suppressed. Make you are readily accessible so people can get their ballots to you. The Postmaster in charge of wrecking the postal system has major holdings in UPS, so. it is not a reliable alternative. You can help preserve this country’s democracy.

Mr. Smith, I would like to know if Fedex can offer a special rate to anybody that wants to send their voting ballot via FedEx so I can shut Donald Trump up after fraudulent mailings thru the USPS (which I know is not true) so we can get him out of the White House Nov 3rd. I know he can’t say or do anything about what Fedex does!!!!

Mailed out on July 25 to Tennessee from Alabama. Still has not gotten to the person. Everyday says on truck for delivery but it hasn’t shown up and it’s been 10 days.

Fed Ex drivers are terrible. Disrespectful and rude they take packages and throw them. If you mention it they will literally curse you out.You call to complain to Fed Ex regarding them they do absolutely nothing about them. I do not want them on my property. No accountability. My company is cancelling service with them. We are located in 48 states.

Very disappointed on how Fed Ex customer service department handles a package that Fed Ex stated was delivered at a certain time and date, I never received the package and no one knows where it is. I know this is not the first time that a package was maybe delivered to the wrong home or residence I was hoping that Fed ex has a better process of find out if driver did drop off package at correct address. There should be a satellite picture or something showing if driver did leave at the correct residence I live in a gated community I really do not think someone stole the package we have packages delivered all the time never had a problem. So now customer service needs to call the HUB in Lake worth Florida to find out if driver remembers leaving the package at correct address seriously Fed Ex is a multimillion dollar company I’m sure the company has other ways of showing if driver did drop off package at correct address. This is not the first time I’m sure. I just do not need the run around it is FED EX responsibility to let customer know exactly where this package was delivered. I’m so upset on how this little situation has been handled. Oh by the way the tracking number is 771005029908 maybe someone higher up can possibly help me find out where my package was delivered to.

fed Ex is using my driveway as turn around when end of street and a cul d sac is 3 doors down. I have had oil dripped on my driveway from older trucks. Some take message while in driveway I can see from front window. I have called them about this issue before and it is still happening. If I knew when they were coming I would put out a tack strip maybe that would get somebody’s attention. This is so rude. If they deliver around Christmas and its dark early the lights shine right into my front windows. I am disabled this is not good. Why can Fed Ex not help with issues? I tried to ask
a question on their site and a robot lady I assume it was wanted to connect me to what she called one of their attorneys to answer my question? It came on and they wanted money to give me an answer. Fed Ex had gone to hell.

Stop-Fed EX Bull Crap & Start a Protest Against Their Poor Services
July 16,2020
Fed Ex is the worst of the worst and “LIARS”. They had for tracking a delivery for 16 July 20 then, did not deliver it; then they changed it to 17 July 20 still did not deliver it! When we called to check on it ; they had the nerves to say they understand your frustration ??? If they knew their job and took pride in no one would have to call them. They won’t let you speak with a supvs. nor manager. They went back into the
fedex system and deleted the previous tracking dates that they did not deliver and changed it to smart post. Everyone should send their complaints to “THE BETTER BUSINESS BUREAU AND THE CONSUMER PROTECTION BUREAU! We as consumers should not have to put up with the bull crap of Fed Ex. We paid for our orders, products and services and then, they deliver it when they feel like it! We must hold
them accountable. Start now for your Christmas; so you don’t hurt you loved ones, family and friends;
“BECAUSE THOSE IDIOTS don’t care. Still we do not have our package(s). Find out from your shipper
whether it is fedex ground or smartpost fedex. Smart post is bull crap(It is when your shipper send your
order to fedex and fedex receives your order and then sends it to your local post office. (because it’s
cheaper???) Let your shipper know if you can do NOT use fed ex nor smart post OR just expect the bull
crap because they don’t care and they are aware of the problem that’s why? they tell everyone to call the same number and talk to idiots who cant even tell you the truth about your order. YOU HAVE BEEN WARNED!!
Why? do they need your email and they can’t even deliver a paid for order.

Hazel Thornton waiting on a delivery since 07/07/20 20 where is my order.and waiting for a order for 07/12/20 never got my order what is going on with my order

An important package was shipped, upon receipt it required my signature. I got an email claiming the driver had made the requisite two attempts and the package was on the way back to the shipper. The email claimed that no one was home/signature was refused. The second supposed refusal to accept, i was home all morning, no vans or trucks came by. The driver lied that he went to my address. And now the package is going back to the shipper. I am very upset that the driver has the nerve to lie that he went to the address and that the package was refused. I am also upset that now I have to work with the shipper to get my package back. I already communicated with them that I would rather they ship via UPS or USPS, UPS knows how to get to my house. The FEDEX customer advocate I spoke to briefly was no help other than to tell me what time my package was loaded on a truck and heading back to the shipper.
He told me that they could not do anything to remedy the situation. Thanks for nothing, with a driver who lied about about an attempted delivery and a customer service department which doesn’t, can’t actually help if something has gone wrong.

I also am having a problem with FedEx location in Oak Park MI. My package has been showing in transit for a while now. I contacted the shipper and informed them of the problem, they have sent my order out again, I requested them to not use FedEx when sending it. They used the other carrier and its delivered. Maybe if WE stopped buying from companies that use Fedex and boycott the companies that use Fedex things will change.

Your company joining the counter culture movement is a big mistake for your brand.
If you think the mob will set the tone in this country, you’re on the wrong side of history and boycotting your business is an option.
The Washington Redskins name is not your business and the NFL is not going to do will this season, if they pander to the left in this country.

Worst service EVER! They have had my package for 5 days and still cannot get it to me on time. I need it by Friday 7/3 a.m. We were taking the package with us on vacation and now will have to go without it as last delivery time is 8 p.m. Can get nophone number at Cateret facility to contact anyone. They have our home, cell and email. If there was a delivery problem why can’t they call for clarification! Extremely frustrated!!!

Carrier tracking numbers:
901831842515
901831841140

I would like to extend a ‘Thank you’ and appreciative note of gratitude to the FedEx driver that delivered my packages today (7/1/2020). In this inclement weather, the driver protected my packages by inserting them in plastic bags; alerting me by ringing the doorbell. He is to be commended for his thoughtfulness and professionalism. Again, Thank you for your outstanding service.

G. W. Rogers
1109 Embassy Court
Virginia Beach, VA 23454

I have had horrible service with packages being delivered by FedEx. Also the assistance from Customer Service Department is poor as well. I have two packages that I still have not received. However, the FedEx system indicates, “Delivered 6/26/20 at 10:06 AM,” for both of the packages. I contacted Customer Service on last Friday late that evening advising them of the discrepancy, and was assured this would be investigated, and that I would receive a callback by today, however, that hasn’t occurred either. After Customer Service again today, I again received excuses, but no resolution. I confirmed with others at this location and other locations that this happens often with FedEx drivers. They indicate a package was delivered, when indeed it hadn’t. I really like ordering from Belk’s, but if my packages can only be delivered by FedEx, I will have to discontinue ordering online with them. I would appreciate if someone would contact me regarding this matter. Thank you.

FedEx head corporate people don’t care about their customers they are the worse shipping company.
FedEx delivered my package to wrong address and retrieved the package and lied for the last three days about redelivering the package.
Their customer service is a joke, their drivers don’t know what their doing, the CEO don’t care about the company or it’s customers or these complaints would be taking care of!
Everyone who has complaints start reporting FedEx in your state to the Attorney state General!