Where is Fareway Corporate office Headquarters
Fareway Headquarters Address and Contact
Fareway Headquarters Location & Directions
Fareway Headquarters Executive Team
Chief Executive Officer
About Fareway, History and Headquarters Information
Fareway is a grocery store with more than 100 grocery stores providing fresh, and quality stuffs for the customers. Paul S. Beckwith established it in the year 1938 with the vision of providing the customers with high quality and fresh groceries.
Its headquarter is situated in Iowa in the United States of America. Their executive team consists of the President, Chairman and the Chief Executive Officer. They value their customers very much and treat them as their family members.
They are a family of over 10,000 members who are committed towards the best to their customers. They try to build a trusted relationship between themselves and the customers. They also appreciate their employees because they are the foundation of the family like a business. Their stores are in Illinois, South Dakota, Minnesota, Iowa, and Nebraska.
They have also added a feature of providing the employees with student loans to benefit them for their loan.
Customers should be aware of what will happen if you contact Fareway by using the online contact form available on the Fareway website.
I contacted Fareway because I had a bad experience at the Fareway in the town where I live. I have been shopping at this Fareway for 35 years as an adult, and my family shopped at this Fareway my entire life, as far back as I can remember. Not just my immediate family, but a large extended family has been going there as the main choice of where we buy our groceries. More often than not, I see someone I know when I go to the store. It was the first time I had ever contacted Fareway. I believe the complaint I had was important enough to contact the corporate office. I described my complaint using the form on the store website. I received a phone call from the district manager the next day. I thought the conversation I had with the gentleman was great. He listened to everything I had to say, asked questions, apologized for what had happened and assured me he would take action to make sure it did not happen again. I was able to talk to him about a decline in customer service that I had noticed happening for maybe the past 2 years. He thanked me for reaching out and speaking with him with details he would be able to use to improve things at the store. He said it could be that in general there were some things the employees may need to be reminded of or possibly had not told to them before. I felt satisfied the effort I made in making a formal kind of complaint and the time both this district employee and I had spent talking was going to change a negative experience into a positive outcome.
HE GAVE THE EMPLOYEES MY NAME. I can’t describe how it is for me to go to the store now. People that work there that I had been having nice conversations with for years now obviously avoid me. When an employee recognizes me you can hear the whispers and see every employee around looking unhappily at me. You can feel the nervousness and the dislike for me at the cash registers. They now act a bit ridiculous at times the way they provide customer service to me. I don’t want to go there at all anymore. It has made a difference in my home for my family because I can hardly drag myself to Fareway anymore and there are no groceries for the household like normal. There are other stores in town but I haven’t made it my routine to shop somewhere else yet. I feel sick about the money I will be paying because I don’t want to go to Fareway anymore. I haven’t told my family yet because I’m so embarrassed. I thought I had a serious enough reason to complain. I made the complaint to Fareway by using the protocol they had in place. It was a huge mistake and has had consequences that are really bad.
I have been a longtime customer at your Cedar Rapids Ia 16th Ave store. I am letting you know that you have some very bad service, produce and stocking issues at this store. Several times, lately, I have had spoiled food, out of date food, bare shelves and terrible service. Many of the so called managers stand and talk while customers are waiting for help…one time one of these people touched my arm when I interrupted him and several others with a two week old sale item sign. I am no prude but that was uncomfortable for me. I thought you should know about what is happening!