Where is Fantastic Sams Corporate office Headquarters

Went to the waite park, MN location yesterday. Had my hair cut by the salon manager, Jenny. She did not listen to how i wanted my hair cut and chopped off way more hair than I wanted. It is excessively short (I requested shoulder length and it is well above my chin) and it is not symmetrical. She succeeded in making me feel ugly and to never want to step foot in Fantastic Sams locations again. I have been a loyal customer since 2005. Contacted the salon owner, John and the only solution he offered was to let the exact same person touch up my hair to even it out. Completely unacceptable.

The salon i n Sarasota is awful. Hairdressers change/turn over on a weekly basis ever since the owner left 2 years ago and a new one took over. Every hairdresser charges whatever they want. The prices are outrages. The front desk person does not know how to use the computer. The place needs to be investigated and closed.

The fantastic sams is printed on the windows” NO APPOINTMENT NEEDED” But when I stopped by and only one customer was in the chair with two haircutters, the one lady stated she had an opening at three so I would have had to wait an hour and 45 minutes for said haircut. I will never go back to fantastic sams again

We have been using Fantastic Sams for our hair needs for several years. Normally its a very pleasant experience, however, on September 6th I had booked an appointment with a Fantastic Sams in a different area than we normally used because it was closer to our home. It was for a haircut for my 4 year old grandson which was starting pre-school the following week. When we arrived we were told that we didnt have an appointment because I said my grandson’s name instead of mine which is what it was booked under because we used the online booking service. When it was all sorted out we were treated so rudely by the stylist (Sonia) and were told “fine bring him back in and I will cust his hair if I have to”. She was eating candy while speaking to us at the front desk. I was explaining my frustration and she said “whatever”. I HAVE NEVER BEEN TREATED SO RUDELY IN A STORE BEFORE! I told her that I wouldnt let her touch my grandson’s hair! I will NEVER go back to that location which was in Champlin, MN. I cant believe this person works in the public. She should be working in a warehouse somewhere, where she is no where near the public!

I have been getting my son’s haircut at Fantastic Sam’s for the last 8 months. The charge was $21. This visit tonight, I was charged $29. I asked why so much?? She said that is what came up on the register. I felt uncomfortable, but paid anyway. When I got home, I called the store and asked what they normally charge for a boy’s haircut. The woman told me $25. I told her I was in just 1/2 hour ago and asked why I was overcharged. She could not tell me why and told me the stylist already went home and she could not help me. I asked what the manager’s name was and she said there was no manager. I asked what the owner’s name was. She kept talking over me and NEVER told me the name of the owner. Then she hung up the phone!

I have been Fantastic Sam’s loyal customer for 17 years. Yesterday, I was very surprised too see that customers are asked to pay extra fee for All credit card transactions. A hand written note was trapped on the reception desk inquiring the fee. It was $0.75, not a big amount. All customers paid because they were instructed to do so by their stylist. I have used my credit card all my life everywhere I go, and I have never been asked to pay fees for my transactions before. That’s why I was incredibly surprised.

Went to Fantastic Sams to get 3 gift cards. Not one person working there knew how to do it. They told me to come back latter. I said I would go somewhere else she started yelling go somewhere else. Everyone there could hear. Poor training and poor customer service. Yelling at a customer. I will follow up on social media. You just lost a good customer.

Fantastic Sam’s is a no appointment salon. When I walk in for salon services at 9:30 in the morning, I am told there is no availability until 2 pm because people have come in, put their name on a wait list so they know when to come back! Isn’t that an appointment? What happened to walk in, and wait your turn? If you cannot wait, come back! So disappointed in this waiting list availability instead of walking in and waiting. Walk in? Not any more, wait list. You cannot get on the wait list unless you walk in. So very disappointed. Been there 4 times in 2 weeks but cannot beat the wait list.

I received coupon in mail and went to have haircut. Upon my arrival I told them I had coupon. An employee told me he knew coupons were sent out. I proceeded to have my hair done and at check out was told they do not accept coupons!!! WHAT?
Wasn’t told that upon arrival and even with a senior discount I still had to pay more. Coupon did not say… only valid at … location. Why offer coupons if not honoring them? FALSE ADVERTISING!!!

I had an appointment at the Cottage Grove, MN, Fantastic Sam’s at 2:30 on Wednesday which they changed and told me I was late. I was not late, they said, they could not provide all the services I initially wanted (which was color, haircut and conditioning treatment). I waited at least 1/2 hour. The woman who
initially greeted me with a false smile I don’t know her name. But the woman who I scheduled with her name is Zoa, and she reiterated the same as the other woman (which was a lie). I never should have tipped seventeen dollars for that kind of service. Very unprofessional. Do not lie to me I had the time recorded at home on paper and I was on time. Here I apologized three times. I believe what happened is Zoa took another client as a favor to this woman. When I left she hugged her and asked her to sign her out. Through research I found out Zoa is the manager. Why would you do this I always tipped you well?

I went to the Monticello Mn fantastic sams and I went to pick up liters of shampoo and was told they were no longer on sale even though your website specifically says they are. I showed the employees and they just said well they are not anymore. TERRIBLE not to honor what you are still advertising!!