Where Is FansEdge Corporate office Headquarters

FansEdge Headquarters Address and Contact

FansEdge

  • Address: 8100 Nations Way Jacksonville, FL 32256, United States

  • Phone Number: 1 904-685-7843

  • Email:
    Click Here

  • Number of Employees: 500+

  • Established: 1999

  • Founder: Kevin Bates 

  • Key People: Kevin Bates – Founder

FansEdge Headquarters Location & Directions

FansEdge Headquarters Executive Team

Name

Title

Kevin Bates

Founder

FansEdge, History and Headquarters Information

FansEdge Headquarters Photos

FansEdge Company Resources

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Dustin Flowers - November 28, 2022

Hi FansEdge, i wish i was emailing you to compliment your store instead im contacting you to tell you that the worst customer service i ever witnessed came at the hands of your site! I have a couple complaints , my family and myself are (were) huge fans of you and fanatics but not after this past month… First i ordered a Pittsburgh Steelers 3 star logo fitted hat 7 3/4 and i never recieved it. So i call customer service about it and the wrong Ohio State Mens Large Nike sweatpants were ordered in the wrong color sge said she modified it or fix , and she would resend the Steelers hat! Cool no problem i said well after 2 weeks i havent recieved hat or the right sweatpants so i called back and they are back ordered so ill never see it, they didnt email me text nothing!!! Then we get our other order and my wifes ohio state nike tank top the logo on the shirt was messed up!!! She said she would overnight or next day it and STILL no shirt!!!! customer service rep would not and i mean flat out refused to let me speak to a manager! i was on and off hold for over 2 hrs on this past black friday for basically nothing!!! Manager promised 2 Egift Cards to your site that i would get in my email today that i have still not gotten! And a 30% off coupon for my next purchase.. wow 30% for over 30 days of broken promises and lies. Not to mention i sent 11 emails that i couldnt even get 1 response to!!!! So in the past month myself and my family went from loving your stores to almost NEVER ordering from your stores again. Thee Absolute worst customer service i ever had… EVER!!! My family and I are huge huge Ohio State football and Pittsburgh Steelers fans and we use to spend alot and i mean alot at your sites during football season!! combined well into the thousands of dollars with reciepts to prove… but after all this and nobody wanting to make it right or make us happy in anyway we will probably be taking our $$$ to someone else. We were loyal customers for years so this really stinks!
Dustin Flowers
302-468-0729
dustinflowers028@gmail.com
-very unhappy ex-customers all this happened in the last 30+ days, and my on and off on hold 2hrs on phone was this past black friday!!!!

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