Where Is Family Dollar Corporate Office Headquarters

Family Dollar Headquarters Address and Contact

Family Dollar logo
  • Address: 10301 Monroe Rd #5448, Matthews, NC 28105, United States
  • Phone Number: +1 800-547-0359
  • Number of Employees: 60,000
  • Established: 1959
  • Founder: Leon Levine
  • Key People: Gary M. Philbin, Bob Sasser

Family Dollar Headquarters Location & Directions

How to Contact Family Dollar Corporate Office

A chain of variety stores, Family Dollar is a go-to for countless customers in America for their daily needs. Family Dollar aims to be the best small-format convenience store available in local neighborhoods of America. People visit the Family Dollar stores for convenience and fast shopping and for avoiding the hassles of large-scale variety stores. The stores offer products in grocery, home décor, cleaning, and clothing departments. The store is also cheaper as compared to other convenience chain stores.

With a widespread network of stores, Family Dollar has a huge customer base. Thus, customers feel the need to contact the headquarters or head office for different reasons. These reasons can be:

  • Enquiry about refunds and returns
  • Enquiry about selling through Family Dollar
  • Enquiry about online orders
  • Enquiry and complaints about using coupons and the coupon policy
  • Placement of tax-exempt orders
  • Enquiry about community services

Besides, being a retail chain store, Family Dollar is exposed to several instances where people need to contact their headquarters. So, let’s have a look at the different ways you can contact them and get your queries answered:

Ways to Contact Family Dollar


For any queries related to business operations, environmental safety, community services, jobs and career, product quality, and delivery services, you can pay a visit to their headquarters. You can also write to them and mail your queries to the address given below:

10301 Monroe Rd #5448, Matthews, NC 28105, United States

Phone Number

Though you can contact the concerned Family Dollar store at your nearest location through phone, the phone number to their headquarters is given below:

+1 800-547-0359

Family Dollar Headquarters Info & Photos

The headquarters of Family Dollar Store is located in Chesapeake, Va, and is known as the Store Support because all the customer-support-related queries and complaints are resolved here. The support center of more than 15000 Dollar Tree and Family Dollar Stores, the headquarters campus is infused with all the latest technology and tools required by the support teams. The campus has a 12-storied building with an on-site cafeteria and many meeting areas.

The headquarter employees work in a contemporary collaborative environment helping in-store and distribution operations. You can commute to the place easily and meet the concerned people by scheduling a meeting beforehand.

Family Dollar Headquarters Photo
Family Dollar Corporate Office Photo

Family Dollar Headquarters List

S. No.




United States

10301 Monroe Rd #5448, Matthews, NC 28105, United States

Family Dollar Headquarters Executive Team

Leon Levine


An American businessman and philanthropist, Leon Levine is the founder of Family Dollar. He opened the first Family Dollar store in 1959 at the age of 22 in Charlotte. He retired from Family Dollar in 2003 to start The Leon Levine Foundation for philanthropy.

Gary M. Philbin

President and Chief Executive Officer

After a 30-year-long career in retail grocery, Gary M. Philbin joined Dollar Tree (the parent company of Family Dollar). He is currently the President and CEO of the company and has served as the Chief Operating Officer and Senior Vice President of the company. His career is also associated with companies like Grand Union and Kroger.

Bob Sasser

Executive Chairman

Working as the director of the company since 2004, Bob Sasser is now the Executive Chairman of the Board of Directors of Dollar Tree. Previously, he has also served as the Chief Executive Officer, President, and Chief Operating Officer of the company



Kevin S. Wampler

Chief Financial Officer

Michael A. Witynski

President and Chief Operating Officer, Dollar Tree

Duncan Mac Naughton

President, Family Dollar

Neil A. Curran

President and Chief Operating Officer, Dollar Tree Canada

Betty Click

Chief Human Resources Officer

David A. Jacobs

Chief Strategy Officer

Joshua R. Jewett

Chief Information Officer

Gary Maxwell

Chief Supply Chain Officer

Thomas R. O’Boyle, Jr.

Chief Operating Officer, Family Dollar

William A. Old, Jr.

Chief Legal Officer and Corporate Secretary

About Family Dollar


Founded in 1959 by Leon Levine, the Family Dollar started its operations through its first store in Charlotte, North Carolina. Other stores opened in South Carolina (1961), Georgia (1962), and Virginia (1965) shortly after. By the year 1969, the Family Store had about 50 stores in the Charlotte region alone.

The stock of Family Dollar started trading in 1979 at the New York Stock Exchange. In 2003, when Leon Levine retired from the business, the business was succeeded by Leon’s son Howard R. Levine. The pace of growth increased manifolds during the 2000s.

In 2015, Family Dollar was acquired by Dollar Tree.


Family Dollar is a chain of small-format convenience stores. The organization operates under and in collaboration with its parent company, Dollar Tree, Inc. There are more than 15,000 Family Dollar Stores spread across the 48 states of America and 5 provinces of Canada, all managed from a common head office. Family Dollar has come under the Fortune 200 Companies and has been operating for more than 60 years now!

The USP of Family Dollar stores is that most items in these stores are priced at $1 or less and each item is below $10. The company operates with a very small footprint and has opened stores in all kinds of the neighborhood, even in rural areas for the convenience of customers. The Family Store has a strong team operating behind their store, support center, and distribution chains.


  • After four decades of operation, Family Dollar made it to the Fortune 500 Companies 
  • In 2019, about 400 Family Dollar stores were closed under a decision by Dollar Tree
  • The company has two community funds: FamilyHope and Dollar Tree Associate Disaster Relief Fund
  • The company is also the national charity partner for BGCA (Boys & Girls Clubs of America)
  • The employees of Family Dollar stores follow a dress code of red polo shirts or jackets. Some employees also wear light pink jackets.
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  • Clark says:

    Please remind your drivers not to park on streets that are clearly marked no trucks. Every day on ElCapitan Street in Las Vegas there is a huge Family Dollar truck parked behind my house. It is not what I want to see from my back yard. This is a neighborhood not a truck stop.

  • Martian Boyd says:

    I just read the comments and all your stores seem to be pieces of crap..
    How the hell are you still in business

  • Martian Boyd says:

    THR WORKERS HAVE BEEN SEEN SMOKING POT, METH ANS HEROIN ON STORE GROUNDS.. THEY ACCUSE ANY PATRONS THEY DONT LIKE ARE TO HAVE STOLEN OR CAUSED DAMAGE WHEN THEY ARE THE REASON THE INVENTORY IS SHORT… you need to look into this problem or your business will continue to decline… You also have zero white people working at the store they will not hire white people and they fact is I’m not white I’m native… I would like to say this is the same as not hiring minorities. I will not shop a family dollar any longer and I hope you fix this problem cuz your stores are great deals and great for us low income people… thank you

  • Samantha says:

    I’ve been trying to get ahold of corporate or HR about being harassed verbally and physically by an assistant manager.. as well as the very unprofessional conduct that is going on in the store at the new store here in superior Nebraska can someone from corporate or HR please contact me

  • Gloria says:

    How is it funny that when you call to any of the stores in San Antonio Texas NO ONE answers, but you walk into these stores and employees are on there personal phones

    • Martian Boyd says:

      That’s the same problem as we have in Minnesota.. LAZY AS DRUGS ADDICTS WHO GET FREE PAY CHECKS

  • Camela Jackson says:

    I tried reaching out to the complaint department justanswer.com comes up and ask you how could they help basically they want to know the situation and wants you to put your card information on there saying that she will be refunded the dollar that it takes out as I am entering my information my Chime cart flashes on my phone stating that $28 is being debited from my card when they only said it was 1 dollar so now I have another situation on top of the complaint I had at family Dollar today I am so irritated at this point!

  • Stephanie Wright says:

    Alan skiles is rude and he discriminates against employees who have disabilities

  • Wayne county Kentucky says:

    We have family dollar in our town Monticello Kentucky we also have one city near us Somerset. It’s unreal the difference in these stores. In MONTICELLO it’s nasty, 2 guys working that act like they are on drugs going around sniffing nose all the time. Very unprofessional, they look nasty as well. Nothing in this store is professional. This store looks like it belongs in Chicago in siccoro Ave. I’m surprised it don’t have bars on the doors. Many times I’ve seen things going on there that shouldn’t. One day I saw a lady come out of the store grabbed a whole arm full of clothes on sidewalk sale took off running with them and the employees didn’t even know about it. 2 employees was there at the time. I’ll be honest this store is nothing but negative image on all other stores. They haven’t had anyone that’s cleaned this store or took care of it right in years now. I’d close the doors before I’d let my store look like this with people that looks drugged up. I saw 1 guy come out screaming one day at the men. I don’t know what’s going on but it’s no good

  • Earth Angle says:

    Store #9014
    12461 Blue Star Hwy,
    Stony Creek, VA 23882
    The above Family Dollar staff has been closing the store hours before closing time for weeks. This is very unprofessional and reflects extremely poorly upon Family Dollar’s reputation and continued welcome in communities. I live in a rural area that has no other store for 20+ miles! What an inconvenience! Please find corrective measures for this small town Family Dollar, that has a BIG impact on the community.
    Thank you

  • Kimberly Lucas says:

    Tired of my local Family Dollar store letting trash fly all over my yard and the entire neighborhood 😒

  • Pamela says:

    Experience at Family Dollar on Bow St. in Tyler, Tx. is not a very good store. I have the app but it’s useless when there’s no internet. One day I had to go outside to clip my coupons. So now I have to go elsewhere.

  • Carolyn duvall says:

    Store 109781336 manager tami wells and staff need to be invested for cruel and unusual behavior

  • Caroline says:

    Store #04708 in Carnegie PA is beyond disgusting anymore. I’ve shopped there for years. Within the last year or so it’s always filthy dirty, boxes of stuff everywhere in the isles. Employees just standing around talking and swearing to each other. Someone’s going to trip and fall over one of those boxes and sue. I know the local magistrate would love to hear about this. They site the dollar general in Crafton 3 miles away all the time for the same reasons. Better clean it up.

  • Tonya Turner says:

    I was accused if stealing by the manager at the Family Dollar even though my item was in a bag with my receipt in a tied up bag. Then she got in my face and told me she was going to beat my ass! I reported it and haven’t heard back from anyone!

  • Naman Jasso says:

    I worked at the Family Dollar off of West Ledbetter in Dallas, Tx. In 2021. Family Dollars has yet to send me my W-2 so I can do my taxes. I have asked an called corporate, sent email, to try to get it! Now I’m to the point of contacting the IRS, telling them that I haven’t received it and I’m not getting any help.

  • Nicole collier says:

    I can’t get ahold of corporate at all I’m an employee who just had her disability violated by the manager. Wrongfully let go for needing assistance. Assistant managers selling weed and smoking weed in the store amongst more
    Manager is now harassing me. Please contact me!!!!

  • Crystal Carbino says:

    File a complaint for the west Columbia SC family dollar store

  • Linda fearstack says:

    The ravenel store in south carolina.you all should look in to the people that work for you.i whent there and one of your works outside beging for money
    Do you not pay them.i find this very unbusiness like.and something needs to be done.

  • Linda fearstack says:

    I don’t think that people should be begging for money in the parking lot.if the person works in the store.what is this world coming to

  • Liz says:

    Point Marion PA, prices have gone up, that’s fine, inflation is sending up prices everywhere. But they don’t mark the price increases on the items. Some people have limited resources and would like to know what they are paying for a product or don’t look at the receipt to know they are paying more than the listed price.
    The associates claim that they haven’t received the new labels yet but its been weeks. You don’t have the labels yet then don’t raise the price until you do. My guess is that family dollar doesn’t care and hope that most people do not even notice or notice when they get home and its to late. There is only one male associate working there and he has been rude and jumped all over me every time I try and address this issue. I am not rich and can’t afford to find out at the register that the item is a dollar more and the next item is 50 cents more, it all adds up. Change you price tags before raising the price and something needs to be done about that associate, no customer should be treated that way.

  • Craig Butts says:

    This is a concern from my husband. “I am an upset and disappointed customer because this Family Dollar store has been selling pictures of black women in all of their different styles. All done by “Interiors By Design”. We live in the Savannah Ga area. Yet not one picture of black men have I seen. Isn’t it bad enough that many black children mostly see, in the media, negative images of black men? And when it comes to the images in their own home, nothing positive may be hanging on their walls. I for one, as a black man who grew up with no dad in my home…though I went on to be a dad to a son, say, you must do better. I would like to have a conversation about how you can take the higher road and with fairness and equality start placing positive images of black men in your store. I look forward to help you make this happen soon. A concerned customer of your stores and my community. Cbutts”

    • I'm a white and still proud to be says:

      Every time I walk into the fds the prices are significantly more than a week prior. $ 1 can of starkist tuna went up .60 in a month thatsca 60% increase for those of you that suck at math. Chestnut hill Coffee creamer during covid was $3.85, it’s $4.75 now . Maxwell house $ 6.55 least week, $ 7.85 this week. New labels aren’t even updated,its always a major surprise at the reg. The staff is nasty,overworked,and the business claims a national change shortage? Only business in over a year that still claims this:/ clearly the new price profit are going into the fatcats pockets,not the disgruntled employees! The family dollar chain is a scam to exploit ppl pockets,just because they can.

      I’m boycotting the Family dollar store chain entirely. If im gonna pay top dollar,I’ll go to Walmart or a chain supermarket for everything now. FDS quality is awful,deceptive,unhealthy, and they love to fabricate supply issues on popular products. The fatcats are just playing the inflation/greed game like they always do to get rich off the poor.
      Please boycott the FDS chains, they aren’t helping the inflation issues,they’ve created it !
      Though this is only my opinion lol

  • I know says:

    Fuck these people a customer attack me for no reason and I fight back and they fired me . After I boss my ass for this company as a store manager stayed in a store several closing nights when employee call out day or night or due to them not giving store sufficient pay role imagine dislocating 4 disc in my spine. But one day you all will pay and the money you all don’t want to compensate me to some one else. You all just care about money and not the damn safety of employees life

  • Craig Butts says:

    I am an upset and disappointed customer because this Family Dollar store has been selling pictures of black women in all of their different styles. All done by “Interiors By Design”. We live in the Savannah Ga area. Yet not one picture of black men have I seen. Isn’t it bad enough that many black children only see, in the media, the negative images of black men? And when it comes to the images in their own home, nothing positive is hanging on their walls. I for one, as a black man who grew up with no dad in my home…though I went on to be a dad to a son, say, you must do better. I would like to have a conversation about how you can take the higher road and with fairness and equality start placing positive images of black men in your store. I look forward to help you make this happen soon.

    A concerned customer of your stores and my community.

  • Crystal says:

    I purchased a pack of Newport Shorts, and there is some kind of bubble wrapped transmitter inside instead of Newports! I’m very confused 🤔 I would really appreciate some kind of explanation!

  • Fort Myers Florida I want that taken care of now I won’t even go to that store anymore says:

    Hello I shop at Family dollar often and I am very disappointed with the service there’s an incident that took place I wanted to buy a iTunes card to add to my phone and I’ve been buying these cars for a while I use my debit card for time and we need to use my same debit card and they wouldn’t sell me the item card they said I have to pay cash I was on my bicycle so I had to ride my bicycle all the way to Publix to purchase that item I went back to that Family dollar and I told the cashier look I purchased this item card at Publix with no problem and I told her you guys are turning away revenue and that’s not right I also called a couple of Family dollar stores in the area and they told me that they do sell those item cards by using your debit card there is a manager at the store she’s very unpleasant the address is 2222 Market St. Fort Myers Florida I want that taken care of now I won’t even go to that store anymore

  • Deanna moss says:

    To whom it may concern,

    Shopping in the family dollar in jasper Florida is like finding a needle in a haystack. The truck is always on the floor in boxes. You have to squeeze down the isle to get by. The lack of cleanliness is the worst I’ve ever seen. I do Have pictures of the store if you would like to see.

  • Shardon says:

    Why is the Family Dollar by me always closed? When they are open we don’t know for how long. They may open for a few hours to then close or just don’t open. Really irritating when I need to shop and don’t have a vehicle.

  • Mary Allen says:

    Who do I contact about how much I have in my retirement fund at family dollar. I am an employee.

  • Pamela DeCosta says:

    To whom it may concern,

    I shopped at the Family Dollar located on the corner of Gooding Ave and Hope Street in Bristol, RI. on Sunday, February 27th, 2022. Someone needs to go there and fix the heating system. It was absolutely freezing in the store. Other customers were complaining and the poor employees that had to work for hours in that enviroment….That’s terrible! The Heating system hasn’t been working for weeks! Letting Corporate know because it seems like nothing is being done.

  • Lisa says:

    Store #12210 In Cleveland Tx has been so disgusting on the inside there is trash and dirt just all over the floors their merchandise on the shelves is tossed everywhere the shelves are not ever neat . Not to mention the outside of the store has trash all over on the sidewalks up by the building on the side of the building it’s just disgusting I’ve never seen a Family Dollar look like this ever there is one other store here in Cleveland and it is always neat and tidy but this particular store it’s just disgusting the employees seem to be lazy An don’t care about how their store is presented

  • Misti Johnson says:

    11th street Portsmouth Ohio location has so much trash in the parking lot and going into the store that I was in total shock! Not only is it disgusting but a health hazard. I’ve honestly never seen a business look that disgusting and trashy in my life. I wanted to get out and clean it myself it was so bad! Please look into this location, the inside is just about as dirty as the outside also.

  • Daniel Cole says:

    rat problem
    look what we do on YouTube
    Dan Twin Home experts

  • Maryann Hannigan says:

    I’m a former assistant manager who has not moved and I need my W2 please. Maryann Hannigan in Tularosa NM.

  • Customer in Brooklyn says:

    I just left Family Dollar in Brooklyn, NY. I went to purchase laundry cleaning products to do laundry. The store flyer stated Tide 69 ounce for $8.95 and if you use the smart coupon it is $6.95. I picked up a bottle of tide and wanted gain however they did not have the 14 count of gain on sale, so I proceeded to purchase the tide. Upon scanning at the register the price was now $11.95 so I asked the cashier why. The sign stated that the tide was $9.75 with a date on the bottom of the tag stating good until 4/17/2022. I asked the cashier about the error and he stated well everything went up …. I then showed him the store ad reflecting the $8.95 price along with the sign which stated $9.75. The cashier said there is nothing that he can do about that and everything went up. I said to both cashiers that I spend thousands in Family Dollar and my issue is the false advertising on the flyer as well as in the store. I also attempted to call the corporate office to notify them of this matter and I have been on hold twice for over one hour. At this time I will email them but if I receive no response I will make this viral. Customers have the right to know that they are being overcharged at the register and that the advertised prices are not true nor correct. In this day and age especially with inflation customers are counting their dollars and to have an additional $3.00 for each item if not paying attention they are continually being overcharged for items falsely advertised. This needs to go viral so that customers are aware.

  • Lydia Quintana says:

    To Whom it all may concern:
    In regards to this new raise in pay for the new employees working for Family Dollar seems unfair to those who have dedicated their time to work for the company to not be recognized in the pay raise as well. For many who have been there especially management not only to train but to also learn the ins and outs of managing a store properly and to be left out when not only have they earned the knowledge and experience for working and keeping the store operating at all times seems very unfair. You would think that the company would rather keep dedicated and experienced employees employed instead of them looking for other high paying jobs else where, but instead the focus is on the CSR’s and newly appointed management which many have no experience nor knowledge in retail what so ever. Never mind the ones that are holding the store together and actually making some progress and profit for the company. It is pretty sad to see the hard work that these employees have done regardless and the company just ignores their efforts. With all this in mind don’t be surprised that the company will loose well knowledge hard working employees due to not looking in their own back yard for the recognition that is well deserved.

  • Jeffrey Morgan says:

    Went into the Family Dollar located at 16605 Miles Road in Bedford today to get done orange juice. The price according to the spot that the orange juice is located reads $1.00. The price as it rang up was $1.25. The manager refused to give me the advertised price. You realize that advertising one price and charging another is illegal I hope because he doesn’t. Didn’t get it because I refuse to pay more that what the advertised price is and he refused to change the price.

    • I'm a white and still proud to be says:

      Look at their priced items that are on the product itself,$4.50 for 6 paper towel.it’s over $5 at the reg. Fwiw fds, If you don’t put on the new labels,you can’t charge more. The prices go up weekly ,if not daily, how can the employees possibly keep up with the price scam that increase daily? They always seem to have an abundance of dollar store clothing though lol. Just no cleaning supplies nor food.
      Here’s a daring test of fds quality
      Get a bag of fds frozen veggies,open it and tell me what you smell?
      Cross between dirt,and some sort of petroleum product after smell? Perhaps the bag breaking down,or dirty veggies grown in China? Something is way way off with that smell,definitely not like the major brands. Now they sell ground beef frozen? Um yeah, I’m curious to really know what that meat is? I’ll pass

  • Iesha c says:

    So family dollar store at 10437 page ave, St. Louis Missouri 63114 is not making money for 2 hours bc employees have to unload the truck. It’s bad enough there is not a closer one around and I come here bc I would rather not deal with a corporation like Walmart, but this is ridiculous and very unprofessional. As I have been waiting 20 minutes I’ve seen 11 cars pull up to go in and purchase items only to find out this store is closed and forced to go to a different establishment and spend there money. After calling the corporate hotline and seeing that the voicemail is full and all these comments , only leads me to believe that family dollar does not care about it’s consumer and is here to just take our money. The store said it would be back open at 630 and myself and 4 other people are waiting for it to open back up. After years of shopping at family dollar I think I will take my money elsewhere. There’s no help wanted sign up so it only looks as though family does not care about consumers and their hard earned money

  • Concern Mom says:

    I truly regret that I allowed my son to work for a company who steals from there employees. I don’t know if all Family Dollars are like this but this is a shame. You can’t get in contact with anyone and the GM is useless for answers. If you’re thinking about working for Family Dollar I highly suggest you think twice. You don’t anyone a lie, just do what you say you’re going to do.

  • James Anders sr says:

    This stupid shit is pointless when they dont get in touch with u all this company does is lie about how there here to help but yet I still had to pay a second time for something that was left be hind because cashier didn’t spend my bag around so I figured I had every thing I even ask if this is all of it and she responded yes that all get home missing 2 bags so I called she said some one must had took it but its my problem she said then said what u can’t afford another one I then knew I was getting played by some bitch that don’t know how to do her fucking job its sick how they rob the low income around here in Springfield Illinois on Cook in the hood like come on u don’t see no fucking family dollar store in the high income area we got to stop letting them do this to us it pathetic as fuck what there doing get rich off the poor fucking scum I till u

  • Candice says:

    Good afternoon, I work at one of your Family dollar stores in Maryland 11775 Address is 6105 harford Rd Baltimore md 21214. I am a asm Patrice white has been taking a 30 min break from my shift almost the whole time I have been working there and I didnt find this out till another employee informed me I have actually only ever taken maybe 1 or 2 meal breaks ever and I have worked there since September this is fraud and I will be reporting to the US department of labor wage and hour division. Patrice always gets made if an employee want to take a break I even saved all of the group chat messages she sent telling us there is no reason we need to take a meal break in a 5 hour shift but yet she is taking our money from us and I’m not the only employee she is doing this to. This is money taking from hard working employees and it’s not right. I want that what is owed to me or for it to not happen to anyone else. She is telling us employees that the computer does it but when I went in and looked which I have pictures of her signing on and her other asm taking my time from me.

  • Amy says:

    Downloaded their “smart coupons” and just tried using for $1 off Kibbles N’ Bits and it doesn’t expire until 2/26. No it’s not a lot but that adds up when you think you’re going to get that amount or more off. Not the first time this has happened.

  • Timothy stewart says:

    I need a refund I was charged to much and was told who cares

  • Timothy stewart says:

    I need help with a refund I was disrespected in the store and told there was no manger

  • Brandi Robinson says:

    I have been trying to retrieve my W2 and have not been able to do so. I’ve tried calling and no answer please contact me

  • Claudia Mendoza says:

    The Orlando Street location 832-652-2320 Houston, TX 77093 If I could give this location 0 stars I would, this is the most terrible experience we have ever had. When I asked to speak to the manager to complain about the cashier being rude to my elderly mother, I was told they could not give the manager’s name. When I called again it turns out it was Marcus who was the manager as I was talking to him, I asked for the general manager name and again was told he could not provide it and got aggravated at the fact I was asking for it. He then said for me to call corporate and I asked for the number and he said no, google it yourself. Then he started yelling because I told him, you can give me that number and started saying “baby I ain’t givin’ you no number, and hung up. Then I called back and said you cannot be talking to me like this and said he ain’t got no time for this and continued yelling. Then I hung up while he was yelling and he has the audacity to call me, a customer back to start cursing at me and saying f**k you and saying he don’t give a sh**t so i told him I was going to speak to him personally to discuss this. I am not trying to be physical with this person, I am a professional and am a manager myself. He proceeded to say “you can come I dare you, Imma call the popo (law enforcement I am assuming) on you just trying it don’t f**k with me. I hope they track this call that happened at 3:00 pm (1 min), 3:02 pm (44 secs) and when he called me at 3:03 pm (where he started threatening and cursing at me) 18 seconds. Keep in mind that just because your customers live in a low income area does not mean they don’t have others to speak for them and should not be treated disrespectfully, revenue is revenue. It is a sad place when you have ghetto employees in your stores!

  • Carol Smith says:

    My name is Carol Smith and I worked at the Family Dollar store for about a month and a half last year and it was the one on 11th street in Beaumont Texas and I was living in a motel at that time and now I’m wondering how I can get my W2 from from the Family Dollar store

  • Michael Yepko says:

    I have tried numerous attempts to Contact the Family Dollar by phone at 702-330-7558 since February 3-2022 and no one will answer the phone. I spent $157.57 at this store. I was charged for 2 Progresso TradtNewEngland Clam Chowder rang up $18.50 each🤭please call 702-931-6141 Mike

  • KC says:

    I would like to know why the family dollar on Dumont ave In Brooklyn NY does not clean up in front of there store Manger told me it’s not his job! Really

  • Trishina Owens says:

    I went in to my local family dollar on Addison in twin falls idaho I purchased few bags of chips and a bag of paydays snack size….. Well I get home open one up and bit into literally my favorite snacks,ever!!! to literally bite into nothing but a rock solid candy so I started pulling a few out wondering what the hell was going on well whole bag ALL of THEM were rock solid turns out I was sold a nag that EXPIRED 04-2020!!!! Ive had nothing but mouth pain since I’m beyond pissed off. Honestly I love the people at my locations but wow I’m just flabbergasted at the lack of attention to your food ITEMS! Hopefully something will be rectified I have pics of the bag so no one can say its bs I know the manger at that location wouldn’t lie due to cameras on when it was purchased

  • Dasia says:

    I placed an online order to be picked up at store #12613. I received a confirmation/ receipt via email stating that the estimated delivery date was 1/21/22. I had no further updates on delivery following that email. So i proceeded to call and speak to store manager ANNA regarding the matter. She informed me that two cases of the items that i ordered were delivered, but my hammers were not. She asked me to call back after Thursday to see if the hammers came in. I gave it some time and called on 2/3/22. The hammers still had not arrived and I had not received any update via email. I called ANNA again who stated that the hammers still had not arrived, but I could come in to pick up my order and if she was in store she would give me the hammers that were in stock and also give me my order of hammers when it arrived. I went to the store on 2/5/22 to pick up my order. An associate brought my order from the back WITH MY NAME ON IT, asked to see my receipt, which I provided WITH MY NAME, and proceeded to call ANNA because she could not process my order without a barcode. Anna stated that she told me to pick up a partial order because she THOUGHT I had a barcode on my receipt and that she couldn’t give me my items. I told her that I drove over 60 miles to pick up my order and she told me oh well. I should have ordered from a closer store. Extremely UNPROFESSIONAL. I asked to speak to a manager in charge or for the district managers name and contact. Anna told the associate not to provide me with that information and proceeded to give me an 800 number to speak to a representative for this information. I called the number which prompted me to submit an online survey. A customer service agent was not available. After almost an hour of time wasted, I left with my items that were boxed WITH MY NAME and the associate proceeded to follow me out of the store screaming robbery and taking pictures of my car. My mother who was present asked if she wanted to call the police about MY ITEMS and ANNA, who was on speaker on the associates cell phone told her not to. I am very disappointed in the lack of professionalism and leadership displayed by ANNA as a store manager. She knowingly gave false information, withheld information regarding her district manager, and instructed another employee to do the same. I would like to be contacted immediately regarding this matter.

  • Dominic Dellveneri says:

    What I saw in family dollar in West Rutland Vermont was very disturbing. There’s an employee by the name of Sue P. She has a guy come down to the store every night between the hours of 5pm to 7pm they hang around the front of the store, when it’s not busy they go out back for 20 mins and come out fixing there clothes this is very unprofessional and very disturbing this company is letting this woman have sexual relations with a man while she’s working. She has a wedding ring on, but my guess it it’s not her husband she’s messing around with. I don’t know how this employee is still working there and keeping her job for what she’s doing on the job. The camera should prove what she’s going I saw this how many more people have, or kids this is really sick, this Sue shouldn’t even be around after this, wow and they still keep her as an employee, this is really bad for business, if this was my business she would of been gone along time ago.

  • Maurisa says:

    Davonte Store Manager took over my transaction and was charged twice on clippers and did not receive all my items after I was cussed out by his brother Darrius. My initial transaction was with Darrius I had 2 different transactions. One for cleaning supplies and another with hair clippers. Darrius had gotten frustrated with me after I was taken some items back… I asked for another cashier. .Darrius proceeded to call me bitches, told me to suck his dick, talked about my clothes, told me I was broke, talked about my mother, real disrespectful. I stood my ground defending myself as he proceed towards me getting into my face with offensive remarks.. I asked for his name Davante Manager did not give me his name. I didn’t learn about their names till I had unpacked all my things and found items missing. I called back to the store to ask for Manager . There was not one available. I was told to contact Shawn Monday Morning. I was charged 90.00 that is not accounted for missing items included 3 Comets with bleach, 2 items of kid toys a girl spiderman car and something else I can’t remember.. and was charged again for the hair clippers that I had paid with another card. I am asking for cameras to be rolled back between the hours of 12pm-1 pm I need someone to call me back regarding this matter.

  • Jobless Employee says:

    Their distribution centers(Morehead KY)is and are a joke!! They hire you train you and then fire you. Yeah it’s good pay if you want the job held over your head and then still lose it, because everyone there is JUST a number! You don’t make the numbers you’re gone. Simple as that. They don’t want honest dependable hard working people. They want you to work in unreasonable temperature and unsafe condition! And it’s absolutely filthy. Lines are usually always done so you can’t get the numbers they want. They fix numbers for some to keep their job cause they have long term family members there and the others are out out jobless! Corporate is a joke you can never get anything from them.

  • Heather Westdorp says:

    Does anybody know the best way to file a formal complaint about an incident with a transaction involving the store manager?

  • Althea A.Dwyer says:

    Hi my name is ALTHEA A. DWYER I’m a previous employee at the family dollar store in Peekskill NY the on Main Street I did not get my W2 yet it’s the 2/3/22 and I asked that it was to be mailed out to me and I did not get it yet

  • Austin Advantages says:

    How do I put a bid in for lawn care in the Texarkana TX/AR stores

  • shanicia says:

    Shanicia Washington the store# 20650 please and do something with that store there is a lot of stuff going on in there email address: shaniciacollins2010@gmail.com

  • shanicia says:

    Hi this is shanicia Washington I like to report a manager because of her i quit she would leave me in the store bye self. She would just work me without any breaks or anything. On the day I quit she took a $100 out of my drawer forcing me to call my mom to put the money back in the drawer. Everything was reported to the main boss but he didn’t do anything let alone run the video for that day or come in.

  • laura armstrong says:

    I need my w2 form sent to my email address Larmstrong62416@gmail.com. I work for the family dollar in eastman ga. My name is Laura Armstrong

  • Gerald K says:

    You need to have an actual human being answering calls, your store most of them in Arizona anyways are run like crap, since when does any store allow for people to step completely out of the line at the cash register, and then come back into the line & think it ok just because I’m white & your employees did nothing about it, I also tried to call to speak to a manager & your crew just made up crap & kept me on hold, then hung up on me, I tried to call back the woman who answered the phone said her manager was on her break, I said go get her, she said alright waited five minutes then hung up on me, called back again they hung up, called back the third time an older woman answered the phone, she said there wouldn’t be a manager in until the morning, I said then why was I told that she was there on her break, her response should of been sir I’m very sorry it seems one of our employees likes to play on the phone, can I get your name and number I’ll be happy to have her call you in the morning to see if we can’ make it right somehow.
    Instead this was her response hell I don’t know, so I said really that’s your reply, she said yeah, I then said I think I’m just going to tell the general public not to shop family dollar anymore, she said sounds good, then hung up?

    Seriously, you hire idiots like these?!?

    And you have no real way to for a customer to get direct contact with a real human being to fix these kind of situations?

  • Ryan says:

    The family dollar in pine mountain ga is disgusting and just horrible. I took pictures and trying to send them to you guys but it’s hard to get ahold of you. Im about to just flood FB with all of it. Pine mountain is a great town and vacation destination and it’s just a shame it looks like that. Please contact me and I’ll give you the pics.

  • Loretta Rodriguez says:

    Your store in Tucson Arizona 06302-5530 South 12th Avenue needs to get security they have been robbed all week long.The Employees have to lock the door to let people in and out of the store they have been robbed so many times this past. If I’m in the store and they get robbed and somebody uses a weapon and they hurt me or my grandchild or my children I will sue Family Dollar.Please get the employees help

  • Tammy says:

    I need to know where is my w/2 From your site and your cuustomer service line is so bad

  • K Clark says:

    I live in Burley idaho and your stores are in desperate need of employees,but when you give them a 5 cent raise how do you expect them to stay,pay them better,and you would have employees

  • Bonnie says:

    I’m disgusted with the family dollar!!!! The store that is at 2112 floyed rd Columbus ga #333. The manager is Demarcus Grier he is always smelling like weed every time I go in there he is so disgusting towards the females that walk in that store and he doesn’t care about the nasty things that come out of his nasty mouth. He is constantly saying very vulgar things to the females and when he is asked to stop he does this stupid laugh and continues. He doesn’t just do it and stop he is sexually harassing me every time I go in and the other lady’s have said he does the same thing and refuses to stop so now me and every person I know will never shop there again. Family Dollar should be ashamed of themselves for letting people like him work in their stores!!! This is the most disgusting store

  • Gypsy says:

    Store #2224 S. Dixie Hwy, Monroe MI. WORST Employees around! At any time in the day you can walk in this store and there is No Employee to be found! Ring the bell for service, No Response. Anyone could walk out of this store with whatever they want and you would never know! I have walked the store calling out for assistance and No One tries. This is the most unprofessional retail store I have ever encountered.

  • Diana Nordlander says:

    My son worked at #5887 in Waco, TX last year and needs to have his address updated so he can receive his W-2 form to file his taxes. His name is Leewood J. Broussard III. His phone number is 1-254-350-3798, and his email address is leewoodbroussard69@gmail.com. This is his Mother and my email is calypso2-.dn@gmail.com . His current address is 414 Ranier Road Gatesville,TX 76528. You can reach him at his phone number or email to confirm his current address. He is having trouble getting through by phone. Please respond so he will be able to file his taxes? Please and thank you.

    • Angelo says:

      I’m having the same problem I can’t get in touch with the office or anyone to talk to, how did you Rectify your problem

    • Kim says:

      That was unprofessional for one and for two it wasn’t your place to send an email for your son to his employee.. Everything you just text should have been your son replying… Your way out of line. And then you put all his personal information so everyone will know… MOM think before exposing your son for W-2’s . Was it worth it ,not classy at all. YOUR A MOM STAY IN A MOM’s Place.

  • T.jones says:

    I am appalled by your manager in the bentleyville Pa store.She treats the employees like trash and is very disrespectful .I live in the town of bentleyville pa and I have seen her numerous times talking crap about the employees to other employees or worst yet customers .she’s outside smoking more than in the store working .Deb is an embarrassment to your company .

  • Blanda D. Casby says:

    Store Manager Assaulted Customer.
    On January 10, 2022 between the time of 1300 – 1500 hours an incident occurred at your Family Dollar Store number 04280 – West South Blvd, Montgomery, Alabama. 36108. Manager Mrs. Sheles Woodard assaulted a paying customer Ms. Casby. She filed about an erroneous report with the police department theft of items in the store when she was the individual who cash her out at the count. She was well aware of the item being legally purchased by Ms. Casby. She was also the aggressor and agitator in this incident.
    Ms. Casby, is a disabled person who suffered from a stoke – limiting her speech and physical motions with her hands and fingers. She has various limitation that require her to take her time doing certain things. Ms. Casby, also have a heart condition. Mrs. Woodard, know Ms. Casby I believe this was intentional harassment. You can talk to and observe Ms. Casby and see she has some type of disability and/or issue. Instead of assaulting her the manager should have been assisting her.

  • Valued Customer says:

    Just to let anyone know that is reading these comments, they are not a real representation of what people think. A moderator reads through them and decides which ones are allowed to be posted. Yes it is as bad as you think it is, no you’re not the only one that thinks so. Family Dollar is a very poorly managed company that has no interest in making anyone happy. They just want to sell their garbage and give minimal pay. They don’t care about us or their employees, just citizens hard earned cash in their pockets

  • Valued Customer says:

    I would like to comment on the fact that Family Dollar corporate shows no regard for their employees safety. The store located at 2485 Warwick avenue in Warwick Rhode Island, 02889 asks for no proof of vaccination, does not require customers to wear masks, and encourages or rather “pushes” employees to go back to work with COVID-19 symptoms. All you scumbags care about is the money you make and its beyond disgusting. Spend some of it on more help and better working conditions so you don’t have to force COVID-19 positive employees that are still showing symptoms to come into work. I hear nothing but bad things about you people and I sincerely hope that what goes around comes around, and when it does I want a front row seat.

    • I'm a white and still proud to be says:

      I too am from this area.

      Horrible dirty stores /nothing on the shelves, manhater blue haired kids disrespecting men and elders in general. Go to S&S & Aldi. Better off all around,price and quality.

  • Eddie says:

    Had the worst experience today at Family Dollar was accused of being a thief while shopping with my family. Then put out when I voice my opinion about the situation. No apology for being wrongfully accused
    Just put out cause I voice my concerns about being accused of shoplifting.

  • Renee Becker says:

    Could you please get the heat on over at the Belleville, WI. STORE. I believe the # is 06644. It’s freezing in there. As customers it’s very unpleasant to shop and the employees are all bundled up and still freezing. Please do something about this. Thank you

  • Gwendolyn says:

    I am trying to report an accident date 01/09/2022 @ 6:25 PM at a Tallahassee store off south Monroe St I was given the # 866/377-6420 which was closed I was told by the cashier she didn’t know how to do that, she asked other cashier to assist he gave me a hand written note with his name the number for Corporate and store #525 & ask me the time of accident. I asked for the cashier’s name to be included I also have a witness who have me her name and phone number the piece of equipment at the door was removed before I could go to my car and back after realizing I should file a report

  • Kate says:

    How is it that when you go to Family Dollar on Nova Rd there is only one register open and all of the stock is setting in the middle of the walk way while the biggest part of the employees are outside joking. And there is a line of customer waiting in line

  • Steve johns says:

    Please can you get the heat on greybull wyoming store. Its so cold in their. We have had 19 to -19 below weather . You employees are so cold in their. I can’t believe you would make would make them work like that. Would you like that.

  • Dawn Heffelfinger says:

    My daughter went into store 12384 and the young guy’s working in that store started following here around taking pictures of her butt as she is shopping and making inappropriate remarks behind her. I don’t think this is appropriate behavior for your store employees. This is an invasion of her privacy. I would appreciate it if you would address this matter with the manager of that store or I will take my business to the dollar general up the road

  • Diane says:

    I just wanted to write about your 4805 Richmond, Virginia 23223 store on Nine Mile Rd. You have great workers in there. They really bust their butts in there to make the store presentable and the customers happy at all cost. But.. They need help. They only have 1 register that fully work and 1 that only take cards. Then 1 that don’t work at all. They need some more employees to work the floor. Even if is at night to get the store up to the standards they are trying to get it to be. The supervisor Simone may be young but she does a excellent job and stocking and get the store in order to the best of her abilities. The customers even see the change since Simone has been the supervisor of the store.The assistant manager is no help at all. She complains but put forth no effort to help the store. As a concern customer myself that loves this location please let her hire some extra help to get your location the way she know and the way you all want the store to be.

  • Chanelle says:

    Iam complaining about the family dollar at 1139 west market st in Warren Ohio my boyfriend went thier to purchase some items today remind you it gets frigid in Ohio today it was frigid he had on his work uniform and his hoodie and his hat he works outside so he gets off from work to stop at that family dollar to purchase some items they tell him he has to take off his hoodie cuss people coming in stealing that’s our new policy like wtw why are we stereotyping people so now all Blackman that wear hoodies are thieves don’t label people in that negative way he is a hard honest working man then they threatened to call the cops if he didn’t so now ya want to get people killed it’s enough with that with some of these cops killing black people so I need corporate to get in touch with me ASAP they think they slick wanna have you on hold them saying they have a high volume of calls and leave a message no I don’t want to talk to a machine I want to talk to a human that’s all I need is to leave a message and they never get back no I’m to smart to fall for that they have alot of calls cuss people tired of the nonsense with these family dollars employees of it’s not boxes in the way where you can barley shop you have workers trying to short you in your change these family dollars stores are a hotmess express need to do better your going to lose alot of customers

  • Deb says:

    Store 1040 Family Dollar in Akron Ohio. Management does not care about covid 19 and informing employees to get tested when explosed by another 2 showing positive test. Mallory I think is her name. Never saw them wipe and clean anything in store. Plus Mallory is rude and brushes off questions and does not show how to do ones job.

  • Taylor Hammons says:

    Coming from a small town there’s not very many job opportunities here. I was very grateful when I had the opportunity at family dollar but then covid hit in the area bad and I left, I’m wanting to get hired back on with my local store but with the policy y’all have its very retarded. You should take into consideration this is a pandemic and people still need work. I was looking out for my family at the time so they wouldn’t get sick and now it’s not a big issue anymore and the local store could use the help.

  • Jackie Wilbourn says:

    I do not want to complain because I am so glad that your store came to Dadeville, Alabama and has given this area an opportunity for additional employment.
    Tonight, January 2, my husband and I went in the store about 4:30 pm and it was already dark. There was one other person in the store; an employee. I asked where her help was and she said they called in and did not show up for work.
    If you have ever been to our store, the store parking area is poorly lighted, no other stores close enough to be aware of what is going on, and it is actually beyond dangerous for anyone, much less a female employee, to be left alone at any time, especially until 10:00 pm. She can’t even go to the restroom without leaving the store wide open for any thing that could occur, and it probably would not be good!
    Two males entered the store as we were checking out and we even offered to stay with her until they left but she said “you can’t stay until 10.”
    May I ask, would you want your spouse or friend to be left alone under these conditions. Of course the answer is NO! What are y’all thinking, or should I say who are you thinking about? If you don’t have the employees, don’t risk safety of those who will work, close the doors!
    What happened to management filling positions when the situation dictated that they fill in, where is dedication?
    I enjoy shopping at your store but I cannot support an organization who do not treat their employees with respect. Locking the door is better than a robbery or perhaps death of a dedicated employee.
    Check it out! Reward dedication! Don’t risk it!

  • Concerned customer says:

    I am at one of you Stores in Fort Wayne Indiana. East State Blvd. It is New Year’s Eve and there’s only one person working. The store is packed. Customers are abusing the clerk verbally. How can you put your workers through such a Toxic and violent time at work. This is not the fist time I have witnessed such disrespect of this and other workers, even from management. These people are are working very hard to please us. Someone should really look into how the store is being Maneged. The Manager is very rude. She has several family members working at the store

  • Jhon says:

    Like to report a complaint at one of the dollar stores one of your employees who forcefully pulled a toy from my kids hand causing her to fall and I want to her to be fired

  • Deborah Boger says:

    I hope this message gets taken seriously. You Family Dollar in Phoenix Az on 27th Ave really needs representatives from corporate to come and look at the location. The loss of products is very hight do to the location. It’s a high transient and prostitute area.

    The manager allows a homeless man who lives out if his truck stay in the parking lot, ie live. He has a huge aggressive bull dog that is a serious danger to employees and shoppers. The parking lot is littered with trash its aweful.

    Non of the staff where face masks and the store is not vacuumed or sanitized like it’s suppose to be.The employees have quit because the pay is below minimum wage. Minimum wage in Phoenix Az is 15.00 hr. They are making 12.50hr.

    So they have no desire to care about the store at all.Please don’t blow this off. I feel like this Family Dollar should have security, good security maybe armedit will definitely degress the theft and also take care if the homeless living in the parking lot.

    This could be a really nice store if corporate office took this very seriously.

  • Yvette says:

    I’d like to complain about store #749 located in Baker, Louisiana. Every time I go in there It’s a mess. They just recently began to revamp the store and I thought well finally they are going to clean the place up, but I was wrong. There is always pallets of merchandise blocking the aisle and what you need is on them. If you do find what you need and are ready to check out, you have to stand there and listen to the cashier ( a young man) who is on their cell phone while checking patrons out. To make matters worse he appears to be a manager. He is on the phone a lot when I come in there and sometimes uses inappropriate language while on his call. He will sometimes leave and go outside to attend other business while patrons are in line waiting to be checked out. Something needs to be done about how this store is run. Or just shut it down.
    Unhappy paying customer!

  • Wayne says:

    Was shopping at store#07889 where your were rude and not helpful at all .Every one of the four that I spoke were terrible to me and my wife. If there is a way I can file a formal complaint would definitely do it
    This particular store sucks BAD

  • Nicole smith says:

    There a store here I. Alliance Nebraska that there a manager that only fav to girl that work at night and there alot of bad attitude one working there and but there only three girl that work the morning they are very nice that store need a looking in too

  • Net says:

    Friday I was at the family dollar on Detroit and Monroe in Toledo. I went to return 3 $20 heaters that I had the receipt for. The employee behind the counter just started going off on how she never heard of them blowing out. She then called “somebody” on the phone talking about me and the return very rudely. Then she got off the phone and told me “you don’t have to get frustrated and she didn’t have to return the heaters!” Then another customer commented on her nasty attitude and she started cussing him out talking about “because I didn’t wanna take your nasty ass change!” Then she finished my return and was about to throw my money down until I snatched it. She got the going off talking about she’ll beat my ass and she makes a band a week. I informed this trash that I’m a nurse with covid crisis pay. She proceeded to then come ACROSS the counter until I told her “if she puts her hands on me that’s going to be the last thing she remembers!” She then attempted to spit in my direction…all while my children are right there. How can I get ahold of management or corporate because this needs to be reported. I tried to call the store since then and nobody ever picks up. I can hear looking for numbers and answers but to no avail.

  • Gene Sours says:

    Just left A family dollar store in Knoxville on East Magnolia, tried to do a exchange with a receipt, the lady refused to do it, said it had to go back to the district I bought it at. I told her I never heard of such bullshish. Yes bullshish, I have minors at home and I do not swear She started yelling at me in front of other customers called me some real vulger, disrespectfull and hurtful names. As I asked her why she would talk to me like that she forced me out of the store. Never ever again will I put 1penny or recommend anything from any Family Dollar store again..Never in my life have I had anyone snap and treat me like that.

  • Skelley says:

    Why do you allow your employee to take his smoke break Right at the front door ? Customers do not want to walk past the stinking cigarette smell to shop at your store. The store in question is in Barnesville Ga

  • Patricia says:

    I shop at this store somewhat regularly but plan on not wasting my time anymore! Since Family Dollar didn’t feel the need to keep the one excellent staff member (she left) within the past two months this store is filthy and the young people could give a shit less about actually working, stocking or attending to customer needs. The people that are there are unpleasant, have bad attitudes and leave a long line of customers waiting while they are outside smoking with registers unattended, if this is the culture of Family Dollar I don’t need to shop there.
    902 Commonwealth Ave, Duluth, MN 55808

  • Lupe Resendez says:

    Avenal Ca! Unorganized, dirty, understaffed, rude managers, staff on phone, long lines, understocked, and has danger high stacked boxes in store lanes that they don’t have time to stock! One of these days someone will get hurt! Also box cutters left out!! Kids can find them and get hurt! Training a must!!

  • gayla says:

    i visited your store at 773 genesee st, rochester, ny today. i just feel the need to tell you about this location. this is not the first time i have witnessed this type of behavior at this store. it was 3pm. the cashier was on her cell phone as she waited on customers and hollered out to another employee, “hey did you lock the door yet. i’m out of this bitch at 3:30. i don’t give a fuck about these customers.” i couldn’t believe what i was hearing.

  • Timothy Lee Kent says:

    They never answer the phone

  • Mia says:

    I went to family dollar on Longview in grandview mo and got some alka seltzer cold plus and it expire February 2021 and it’s missing all of the night time and only have 6 days time when it’s supposed to have 12 daytime and 6 nighttime the box was taped up and damaged….

  • John says:

    Today is 12/21/21. Me and my wife went into the family dollar at 1230 forest avenue. The manager there was extremely rude when my wife decided to return an item after realizing it was not on sale. Not only did they label the item wrong but they the manager called my wife obscene names in front of employees and customers. She complained that we were holding up the line while there was only 2 other people on the line. When my wife asked her what she was saying the manager made a gesture as if she was going to fight my wife.I will absolutely file a formal complaint over the phone on this matter because this was absolutely unacceptable.

  • Ricky Rutan says:

    Today is Dec 21 2021 ,time is 8:30 pm eastern , my wife and I was at our local Family Dollar store here in Brewster Ohio 44613, I am really surprised that this store’s parking lot is always in the dark ,not even the FD sign is lite up.it has been this way for over a year now, its a robbers paradise, or a muggers treat as customer have to walk out of store into the parking lot in complete darkness, it’s so dark you Caint even see to put your keys in door to unlock the car, lord forbid if they would have there lot paved as that’s a law suit waiting to happen if someone falls into one of the pot holes.i am sorry but COVID has nothing to do with the facts that this place has no lighting in the dark parking lot, I also feel sorry for the old red haired lady working tonight as she is the only one in store trying to clean stock shelves and run the register at the same time and hoping that no one walks in on this dark place and robs her, shame on you F D for this store looking this way and this old lady having to work in the dark like this.please please do something about your parking lot being so dark .and stop being so greedy and have two workers working in this store at night.Or does that cut into your profits to much to care about customer and employee safety.Really how much does the stock holders and CEO have to make before they put a $50 light bulb in this stores parking lot,

  • Brittany says:

    I went into your family dollar located on 2157 Carson Rd, Birmingham, Alabama 35215, I was inquiring about the propane tank. When I asked the cashier about the price she was very professional, I let her know it showed a sale price of $50. She let me know Mr. Johnny (manager)will be out front to assist shortly, his immediate approach was rude stating “the sign I had up there fell off” I let him know that is not the customer issue or something we would automatically know. He stated “don’t get smart, you going to get it or not”….I replied with “let’s remain professional and to have a good day”! Customers aren’t always right but at some point your staff has to be accountable for their approach, especially in a leadership role. If the new price was not visible then he could have easily sold the product for the price shown.

  • Ms. Nita says:

    I have been racial profiles at by the worker Shay at least 3x and something needs to be done about this at 900 SE 15th St Del City,Ok. I have reached out to corporate the general, regional and area manager and nothing has been done.

  • Ashton says:

    The employees at the Seymour location are rude. They take way too many smoke breaks and refuse to offer service. The store is a mess. The manager doesn’t seem to know what she is doing.

  • Lionel Guillot says:

    No white grandson Christmas cards. The only two cards were black person cards. I have two white grandsons and couldn’t find one at the Family Dollar in Chalmette, La.

  • Leona Oetting says:

    Muscatine iowa store is a train wreck! Uboats in every aisle, lack of employees& any concern for the ones you have& expecting them to work until 10pm on xmas eve! Bullshit!

  • Diane Salatino says:

    Dear Sir, Please where can I find your brand powdered creamer you dis continued Carmel -vanilla it was my only favorite happy great day for my cup of coffee that started my day off great ex specially when I got ask what’s in your cup! My Store in Liverpool NY said they don’t carry it I use to buy 4 at a time. please bring it back our where I can find it. Thank you. Diane Salatino 315-622-8359 101 Ontario place Liverpool NY 13088

  • Fredrick Gooch lll says:

    I’m looking for employment with your store #10485 at 156 N. Parker Church rd. Raeford NC… my name is Fredrick Gooch lll, home ph # (910)248-6047… Adress 7059 Fayetteville rd(right across the street from the Family Dollar… I can start IM… I’ve gone to the website but , it directs me to different jobs/companies… please contact me ASAP… thank you

  • Kevin Monroe says:

    Fire Marshal Kevin Monroe would request a phone call regarding the store fire at 5607 N. Dixie Dr. Dayton, Ohio.



  • Victoria L Goforth says:

    When does it give this company the right to take an individual their rights away. Seeing as it is my legal right to have cameras reviewed. It is also illegal for you a corporate office to deny that right.

  • Andrea Wilson says:

    I had brought a eBay gift and no money was put on it

  • Arlene Atkinson says:

    Hello my name is arlene Atkinson I got hired at dollar tree but store is to far to get to because I lost my house so I’m living with my sister so family dollar by my sister wants to hire me store 5781 so how can I do this today was supposed start for seasonal and at family dollar is part time please let me know what can I do because the manager at dollar tree is giving me a hard time

  • Misty says:

    Robin the Asst Manager is VERY unprofessional

  • Linda Joy Harris says:

    Why is the Family Dollar in Wilmington, Delaware on Newport Gap always open late and close early. Today it is not open at all.

  • Marla says:

    As I was waiting for family dollar to open in Frankfort Indiana, this rude black man pulls up behind lays on his horn with his rap music blaring and I ignore him until he parks right up on my car when I roll the window down to tell him he’s in my parking spot he says I’m in his as if that parking space had his name on it and he bragged about parking there so many years And that he was an employee there (being snotty and arrogant as if he owned the place!) I said well if you work here You’re not getting my business and I will never be back there again! I’ll be sure to tell all my friends and other people in other towns as well about how rude I was treated by that man! And I won’t forget his face either! I hope somebody else turns him in so he gets fired because he deserves it for the way he treated somebody that was going to be a customer and I mean was going to be I will never be a customer of yours again thanks to that one employee!

  • Alice says:

    I am an assistant manager at the Steubenville Ohio store, store number 2063. The new store manager is an absolute disaster. Trying to push out a few of us because we don’t care for her attitude and drama. I’m currently looking for another job because I was not offered the store manager position when the old store manager left. I don’t deal with drama queens and she is 100% just that

  • Tonya Newell says:

    Why is your company refusing to pay me for hours worked from 11/03/2021 to 11/08/2021. What did I do that your keeping my pay check. I worked at the forest park store 4018 jonesboro Rd

  • Teri Sutton says:

    This is a crime. Your store located at Northside Dr in Macon, Ga is closed and no one has a clue as to where your manager or assistant Manager or is.

  • Judy james says:

    I went into the Family Dollar in the Publix Shopping center on Cortez in Bradenton Florida 11-12-21 literally walked in the door and heard 2 employees cussing. Now when I say cussing I mean GD this F that and the one employee saw me stop and look at them she tried (I’ll give her that) to just the other but to no avail
    It continued I just shock my head the one knew I was ticked I walked around the store which was literally trashed and the one employee took off to the back so much I could not see her
    My thoughts are instead of doing nothing besides cussing how about cleaning up the store.
    So I walked to the front which by now have decided I am not buying it be the in this filthy store
    I walked up to the one employee ask d her name which she did not want to tell me but finally said it which who knows it may have been a lie I asked who the other one was that was cussing and this me said she’s had a bad day
    I asked again and she said drop it somewhere in n the area had gotten robbed and there was a wreck across the street
    I said and what does that have to do with the language
    All she would say was drop it
    Well now I can’t drop it don’t tell me to drop something because you know you are in the wrong
    Because you pretty much can bet I will report you then
    And now no on will answer my phone call
    Not very good on the customer service either in the store or through corporate
    But don’t think I will give up I won’t

  • Kay Parham says:

    The store at 1140 US Highway 1 North, Youngsville, NC is the nastiest store I have ever seen. The clerk is a slovenly black man & his clothes were nasty! I asked him why the store was so nasty and his reply was “oh I don’t know “! I then asked him why he didn’t clean up the store and he says it was not his job! That is why I am contacting you because the store is Ramsack nothing on the shelves and the stuff that is on the shelves is in disarray!I don’t know if you have inspectors or if you even care what a store looks like but I am disgusted and will never go in there again! I only went to buy a greeting card which by the way there were hardly any greeting cards available!

  • Mia says:

    Donna Brown in abilene kansas is rude and slanders other businesses online.

  • Kathy K Clark says:

    Was in store 02858 in deland florida today and items I bought cost more than the price displayed. This store has horrible customer service. One employee in store running register and talking on his ear pods and never acknowledging me or saying thank you. I have been in this store several times and it’s always the same way. Not a good report for business. Will not be back.

  • Sarette T Dymkowski says:

    I have to laugh I guess I’m not the only one here who thinks this company should restaff all of its retail locations. It sounds like this company has a very poor reputation with complaints going unresolved. I myself had a pretty terrible experience at a store in CT.It was store #12316 at 685 Farmington Ave in New Britain CT. I felt like a minority when I walked in with all the staff and customers speaking in Spanish. I had a price discrepancy over some bags of Holloween iced cookies. There were signs surrounding them marked $1. There was no other indication of any other price. They rang up at $2.85 a bag. I told the cashier there were only signs saying $1 around them. She then spoke in Spanish to her colleague I guess asking for a price check. I wouldn’t know what was said being I don’t speak Spanish. The other worker comes over and says the price is $2.85 and the Dollar signs were for another product. Instead of taking responsibility for their unclear price signs and giving me the product for $1 like any other reputable retail establishment she just removed them from my bill and as it is we had to wait for the other worker to come and void them out. I felt very annoyed by the situation and I felt like I was shopping in Mexico. First of all to speak in another language in front of your customer so they can’t understand what’s being said about their issue is rude and disrepectful. Secondly not to give the customer any satisfaction by giving me the item based on their poor signage for the mistaken confusing price signs is poor customer service. It would have cost them $1.85 on each bag of cookies and there were only 2. Other businesses do what they can to keep their customers coming back. Not Family Dollar. For a family run company I think it’s pretty terribly run especially from the other complaints I read that don’t seem to get resolved.

  • Becca says:

    Abilene, Kansas has a new store and one of the new employees
    Donna Brown are harassing and slandering her previous job that is right next door. This employee reflects on your store and as long as she is there my family will not go in to be disrespected by her. She looks at others pay and then she will get mad if someone makes more than her. She needs to focus on your store and not ours. Good luck with the new recruitment. You will lose your cutomers. I have tried to call and speak with someone and the Assistant manager said sorry this comment will be going to yelp and other review sites. .

  • Concerned Parent says:

    I just want the administrator’s of Family Dollar to Know some of y’all Areas Managers is on BS!!!!!! My daughter witnessed something in one of y’all stores that changed her life…. She worked for 12 years with you all, and the way your Areas Managers are treating her is ridiculous…I pray that nothing ever happen to my child on you all clock… Because I know them area managers don’t give one fuck about y,all employees…

  • Catherine Hunnicutt-McDonald says:

    I am trying to find out if I can transfer from Dollar Tree to Family Dollar

  • Debbie says:

    I was at the Family Dollar store in Benzonia Michigan tonight. Do you have any idea how dirty that store is. I’m 65 years old, I have never been in any store that filthy. This store should be condemned. Health Department needs to be called on this store. And your employees sitting around complaining about their job. My gosh just nasty!!!!

  • Daryl J Morgan says:

    White oak location Cincinnati ohio 45247 northbend road is terrible employees are rude and use foul language while your shopping

  • Peter Joseph says:

    I left your Family Dollar store on the 2700 block of West Camelback Rd. in Phoenix Arizona less than an hour ago today Tuesday 10 12 about 11 36 a m here! The black female and white female cashiers clerks WERE NOT WEARING A MASK at any time! That right there is cause for termination! Both were DISRESPECTFUL INCONSIDERATE AND RUDE! That right there is cause for termination! The white female cashier threw out my receipt and refused to give me a cash refund for the all Family Dollar products I wanted to return just minutes after I had paid cash for all those Family Dollar products! I had called a cab and I was waiting inside the store for my cab to come when the black female cashier clerk told me to leave the store immediately just minutes after spending $ 10 to $ 15 in your Family Dollar store! As I was leaving your Family Dollar store your black
    female said don’t come back you nasty ass cracker! I know greed money and profit is more important to you than me a paying customer who will never go to any Family Dollar store ever again! But you could and should suspend both the black female and white female Family Dollar store employees immediately without pay until further notice for an undetermined amount of time! And I am not going to be returning the Family Dollar store products I bought earlier today but I do want you to send me a check for $ 15! What a disgrace! So foul to treat any potential customer the way I was treated and you should know that two or three other customers said to me as I was waiting outside your Family Dollar store that I was mistreated!

  • Jessica says:

    I’d rather not leave a comment but get an email address to where I can send my concern/question to.

  • Heather Mays says:

    I need someone from cooperate to call me or contact me for my employer not turning in legal documents

  • Keely wheeler says:

    I was/am a current employee yet to get a real schedule haven’t heard from the manager as I try to reach out to see when I work.
    The manager and assistant manager is never there and customers come to me asking why we are not open or why I am not there I’d be more than glad to take the store over and be management and make our customers happy again and the othe employees gone since they don’t so their job . Thanks keely wheeler store galesburg il61401

  • Lauren Plamertree says:

    Eupora MS has a new Family Dollar/ Dollar tree here. I love the store however; the management staff are hateful, rude and òbnoctious. One of them balled out an employee in a store full of customers for being late. She then proceeded to a register where she talked about who had set with who the night before. A line FULL of folks. I left my cart in the line and went right on back to Dollar General. That was a disgusting display and a horrible abuse of power for a manager. Great store lay out but, not for me.

  • Billy says:

    To whom it may concern,

    The Family Dollar Store located at 5615 Houston Rd in Macon Georgia (31216) has by far the most unprofessional, unruly, rude, disrespectful , staff members I have encountered at any business at any time anywhere. I have reached out to the store manager at this location, and also the District Manager and voiced my concerns, only to experience the staff members retaliating by being even more disrespectful, rude, etc. On my last visit to this particular location on 9/23/21, I informed one of the staff members the District Manager said I would received a refund for being over charged the posted price on some items I had purchased on one of my prior visits. At this point the employee became agitated and demanded I leave the store, and before calling someone else on her cell phone who I just assumed could have been the store manager. The staff member loudly demanded I leave the store while other customers and myself was standing in line, the member grabbed another phone located in the front of the store to do what I assumed would be to call law enforcement, I mentioned I would wait outside for law enforcement to arrive, but After leavening this particular Family Dollar I actually went to a different location and purchased the same items I had while standing in line at the 5615 Houston RD location.

  • L. Perez says:

    I went to Family Dollar #13003 at 7 Main Street Yonkers New York on Friday 9/24/21. I proceed to check out my items at 8:50 am the cashier refused to take my $100 dollar bill and called an African manager offer
    who rudely told me I do not have any change and walked away. I had to put some off my items that I need.
    The Managers and Cashiers need retraining on how to treat customers. Often times I go to this particular store and has soon as you walk in the store the cashier announced “we do not have any bags “.
    I give this store 0 stars for terrible customer service.

    • Lucy says:

      Ok, first of all, the store is just opening and you haven’t given enough time as far as business to pick up. The manager has the right to refuse service to you. Go to another store. Plain and simple.

  • Michael Lippolis says:

    Ive been a long time customer of family dollar. Ive always felt my local store located on the corner of Tejon st and Pacos st in federal hieghts Co., was my go to store. That no longer is the case, the store has gone down hill in the last year. The new managment is horable. The close the doors between 4:30 and 600 everyday, can never find any help. I know my $100.00 a week is not all that much but another store will get my money for now on. Very disapointed.

    Michael A. Lippolks Jr.

  • Cathi Baggett says:

    I absolutely cannot get the Dallas, Ga to answer their phone. Ive called several times thru out the day. Poor poor business practices. I do realize they could be busy but please. All 4 times?

  • Ty says:

    Yesterday September 15th 2021at about 3:41pm at your Saint Matthews SC location. I witnessed one of you employees make passes and inappropriate advances towards two very young under aged girls. The employee was not wearing a name tag and avoided me once he understood that I was approving of his behavior. He was a young African American man in his mid 20’s and these young ladies were obviously between 14 and 16. They were visibly uncomfortable and expressed their displeasure to me about him when I asked them about it. The young ladies were wearing burgundy and black soccer uniforms. Their hair was in individual braids pulled back in long ponytails. The man was a black male about 5’9, brown skin with his hair in twist that stood up out of the opening of his cap. I’m sure some of your video surveillance caught some of his degenerate, pedophilic behavior.
    Please contact me as soon as possible. I would like to speak to someone about removing this man from your store.

  • Leslie says:

    Yesterday my husband and I stopped by family dollar on 40 hwy in Independece, Missouri. There are signs outside requiring masks inside. While standing in line an older lady (I am 57) asked the checker why he wasn’t wearing a mask, he replied “cause I don’t have to”. I asked for cigaretes and he saud “hold on I can’t sell those” and went out to a group of 4 other employees smoking outside. The manager came in to ring me up without a mask. When the lady behind me asked her (the manager) why nobody who works there is wearing a mask she said because Independece says they don’t have to. Again, store policy is for all who enter to be masked. I said yes, but the sign says masks are mandate posted here. The manager then told me that I should stop talking because she was on her smoke break and had to come inside to ring me up. I asked if this wasn’t her job? Again, 4 employees outside smoking. Typically what you always see coming into this store there are always  employees smoking in front of entrance. When I was coming out my husband noticed the manager following me outside when she said next time she would’nt put her smoke out to ring me up if I had such a problem with them not wearing masks. Again, the woman behind me was asking. I was wondering. My 72 year old husband asked her why she wasn’t wearing a mask because it is clearly posted on the door. When this happened she got into his face yellimg she didn’t fucking have to. He told her she best back up from him. At that point, a male employee said to him he better not hit her??? I told him he is not a pos and would never hit a woman and the male employee (24 to 25) to my husband as he was getting into the car he would beat his old ass into the ground. My husband had 5x heart bypass two months ago but he is a man and got out and said, well? The employee came at him when the manager grabbed him. As I was getting in my car again a female smoking employee said she would beat my Karen ass down too! My husband was still outside the car and I was dialing the police, meanwhile the original lady was so upset with these violent threats against us was crying. The male employee charged toward my husband and I got out to protect him in case, when the female employee charged toward me. I put my purse into my car and stood there, she made a theatrical pretence that she was trying to break free from the instagating manager who was semi holding her back. Of course when the manager stopped pretending to hold them back they werent brave enough to physically follow through with their violent threats. The police refuse to take our complant of violence against us as noone hit us!!? We immediatly called corporate and was given a case number and asured the district manager would call us soon. No call. Please send people with hidden cameras because it must happen more than when it happened to us. Leslie

    Sent from Yahoo Mail on Android

  • Vicky Murphy says:

    I was hurt by there enployer left plastic totes in middle of aisle and I fell into them got hurt and sent quincy jones the lady representing this business still nothing 2 yrs later this was in Evansville indiana

  • Tracy says:

    You need to look in too bardstown ky family dollar the store is dirtie and and they are stealing.and drugs

  • Rebecca says:

    My niece and I went to Greensburg Kentucky family dollar. I’m on disability due to depression and anxiety. I checked my food stamp card before I went into family dollar. I was told by cashiers that it had 0 dollars on it. There was people behind my niece and I was made fun of due to being on disability , food stamps and judged by looks. I will not be back at Greensburg Kentucky family dollar. The works and a customer done this isn’t right. I have been told by others that they have went there and had been made fun of too.

  • Joleen Thompson says:

    I want to be contacted asap regarding a threat from a employee at your California Hemet store please at 7027439046 my name is Joleen Thompson please and ty

  • Dee Lawrence says:

    Shame on you Family Dollar! Family Dollar Corporation has completely let me down! During a heat wave, the store in Eagle Butte, South Dakota, which is on an Indian reservation, does not have a working cooling system. Temperatures are approaching 100 degrees, and the workers are working in appalling conditions. When I inquired about the air conditioning, I was told that corporate headquarters is in charge of the heating and cooling, and that the heat was turned on and remains on. Why is this happening, given the size of your company? I’m sure calling someone to fix the problem costs pennies in comparison to your profits! You can do better than that, believe me! You can’t even get people to work, and this is how you treat them.

  • Robert Scott Adcock says:

    Store at 413 Oak street in Louisville, Kentucky is closed at 9:37am currently (Friday June 25, 2021) during clearly stated open hours from 8am -9pm. No indication of any issues requiring a unexpected closure. There is however a sign saying Need Ones, No Cashback’ on the door. This is a reoccurring issue with this store and at the very least, someone with the organization needs to be aware.

  • concern person says:

    I live in Thornville,Ohio 43076 just a few blocks from your store, The Employees are great but the problem is the parking lot is a mess a huge hole in the concrete the parking lot area is littered with trash, cig.butts, cans and so is the area around the store. Champs Pizza & Rival Motorsports in the same block keeps their area clean it’s really sad that a store like yours does not take more pride in keeping the parking area and around the building in better shape & clean.

  • Sandy Waskow says:

    I’m a customer and I was in Family Dollar on Sunday April 18, 2021 in Manitowoc, WI. That store is filthy, has garbage all over the floor, they haven’t swept in probably a year!! Very unorganized!! I have never went to a store that looks like that one does! It’s disgusting to even walk into there. I like family dollar and am a regular shopper but from now on I will travel to Two Rivers to go into that store, it’s organized and very clean!

  • Amanda Johnson Pender says:

    I’m mad as hell and if cooperate don’t contact me immediately I will go viral. I purchased extra strength Acetaminophen 250 caplets 500 mg last Saturday and I’ve been taking this product for 4 days. My stomach started hurting not knowing why so I go over everything that I consumed last week and my mind said check the product you brought from family Dollar in Jonesboro Ga Tara Blvd 3023y. Guess what I discovered the expiration on the box is 04 2019. Now I don’t know who I should contact yet ? So do anyone know what steps I should contact ? This has interacted with my every day medications and I feel nauseated no appetite and I just want it to go away

    • Ricky Rutan says:

      I doubt very much they had acetaminophen being 3 years old was on that store shelves, I would more than likely say it was other drugs or food you might have taken, or you already had that in your house and your just looking for a way to get money,

  • Trish says:

    Family dollar on the South Side of Des Moines is letting customers in without masks. Even though sign says you are required to wear a mask

  • Dawn says:

    Hi my name is Dawn and I work at family dollar in Huntsville, Tx and we are constantly being asked if we sell corn meal, tarter sauce, and cranberry sauce. Was wondering if you can add these items in the reset for grocery, as they will sell really well.

  • Cheyanna Henry says:

    Very, very disappointed…I visit my local Family Dollar Store in my Keenan Terrace neighborhood since the remodel location #04333 3414 Main Street Columbia, South Carolina 29203 (803) 733-5497

    Unfortunately I was highly disturbed by the new night manager named Ms. TJ. comment 19:34 pm on 09-04-2020. A woman with short blond dyed hair! She loudly in informated a nearby cashier that she needed to watch my children closely on the kids toy alse in the fear that they may be stealing. To my dismay I was standing directly in front of her and the children in question were my children. I was very outrageous at her rudely jester in front me and other customers in the store! I commented that they were my children and “she said that she didn’t care who children they are! Without an apology she said that we can leave & she doesn’t have to apologize!” We were frequent shoppers at this location, spending hundreds of dollars in this store a week. The manager Mr. James & his staff were always so helpful and nice this was why I frequent this location weekly. My children always have a weekly spend budget of $50 a week out of their chore money & stock investment cash that they receive weekly. They have no earthly reason or need to steal out of any store! I would like this incident to be handled very promptly because no one should feel alienated in any of your general distribution stores. I am just in shock because the alses with the toys on them were moved closer to the registers after the remodel and were in plain sight of the registers. So it wasn’t a need for her to rudely walk off from her register and help customers to spy on my children shopping.

    • Ricky Rutan says:

      Remember we are dealing with people if it wasn’t for COVID they would have these new managers jobs that they are not qualified for. Plus we now live in a world of how much can you pay me for as less work as possible from me.

  • SUE says:


  • Joni says:

    I need someone to contact me regarding my 401K account. I just quite the company and I need to know how to access my money.

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