Where is Fairfield Inn Corporate office Headquarters

I stayed at Fairfield Inn in East Peoria IL and it was a very bad experience. I went outside to smoke then went into the lounge to get breakfast. As I was finishing up my food the woman working in the kitchen came up to me and very rudely asked if I was a guest, I said yes and she just turned around and walked away, no apology or anything. She didn’t ask anyone of the other 10-15 people in the room, only me. Then as I got done eating I and threw my plate away I noticed that she had called management and as I was walking back to my room I turned around and noticed the manager was following me. I’m not sure why I was singled out of the group but I do know that I will never stay at another one of your hotels again. I am also going to social media to let all of my followers know about my experience.

I stayed at the Fairfield Inn and Suites in Louisville KY for one night. The front desk was rude and harassed me for being “loud.” It was 8:45pm all my kids we asleep 15 mins after we checked in and I was told to stop walking. I went downstairs to talk to the front desk and they threatened to “beat me out of here and call the cops.” I got the manager’s name but have not heard back. I had a 6am flight and did not want to switch hotels so I just went back and tried to be as quiet as possible as I was concerned for my safety after this guy screamed at me and threatened me in the lobby. I was going to call the non emergency number if he did not stop screaming at me, this guy had a BMOC power trip and clearly enjoyed screaming at a non threatening mom of 3 just trying to visit my Grandma for a night. There was no need for this. I have traveled a lot and never have I been scared when addressing an issue with staff at a hotel. I walked away shaking, this guy was unstable and explosive. I’m trying to get someone to help as I don’t want this happen to someone else.

Diane Bell, the hotel manager, and her entire team at the Fairfield Inn in Grand Island, Nebraska, turned a stressful two days into a very pleasant trip.
On Thursday January 11, we drove from Omaha to Grand Island while our daughter and two grandsons drove from Kearney, Nebraska to your hotel. We came in early to beat the predicted snowstorm. Our daughter had a chemo treatment scheduled for the following morning so we arrived the evening before so we wouldn’t miss it.
The entire staff was so kind and attentive to our needs from the receptionist at the front desk, to the breakfast team, to the facility manager and especially Diane Bell. When we were headed to the cancer center, the facility person came outside (in freezing weather) to tell us he was going to run the plow behind our car one more time so we could make it to the treatment center in the storm.
The doctor and nurse struggled to get to the center and finally dug out from the snow/ice so our daughter could receive treatment. Diane Bell continued to check in on us like she was part of our family.
Some say that there isn’t any customer service anymore. I’m here to say, “try the Fairfield Inn – Grand Island”.
Dick Loneman

I want to extend our sincerest thanks and appreciation to Emily Boone, Manager of the Richmond, Va Airport property for her amazing professionalism and dedication. She was very courteous and accommodating with us when our family holiday gathering needed to be rescheduled. Everything went perfectly, and she handled the coordination with another Fairfield property expertly and seamlessly. It is such a pleasure working with her. We are Bonvoy members and will be returning again soon. Merry Christmas and Happy Holidays to the entire Fairfield family!

The breakfast maybe hot, but the customer service is awful 😖 We were guests at the Fairfield in Rockford IL and fresh towels was not an option.

My special needs daughter and her friend stayed at the Fairfield Inn by Marriott, Northlake Charlotte NC. They will not be staying at this Fairfield Inn ever again, and I strongly caution anyone else against staying there. They checked in at 2am, after a mixup on a reservation at another hotel caused them to have to hunt for 2 hours for a new room. They were told there was only one room available, as the reserved party had not checked in. They paid $154 for this room. They did not look around the room before going to sleep, but still noticed the beds looked like the covers had just been thrown over them. At 8 in the morning they got back up and found the bathroom was filthy, the towels were grungy, and there was unidentified nasty on the floor. When they went to check out the desk clerk was not around, so they left the key in the drop box and departed. When she told me (Monday night) what had happened I said they needed to call and speak to the manager. Ellen said she would investigate and call back, but did not call back. I called back, with my daughter, to be told that they should have complained right away that there was a problem with the room, no matter what time it was or how tired they were. Then we were put on hold for over 10 minutes before the housekeeping head, Shelle, who said since they didn’t complain when they arrived, they believe the girls caused the mess in the room themselves. She was very rude and confrontational. Then they put us on hold for 10 more minutes before hanging up on us. Very unsatisfactory overall.

Bedbugs

Looking for an opportunity to do some renovation projects for your hotel chains. I would like to know who I would need to get in contact with for this information.

Needing help getting receipt from a stat in salitillo Mississippi. I called location with no help

This is regarding an upcoming reservation for a 20 room block on 8/31-9/4 in Clinton, MS. And, this email was sent to the sales coordinator there.

We have been EXTREMELY patient dealing with you; however, this has been the most frustrating experience working with you at this hotel in my entire work career dealing with hotels. You have been pleasant but inefficient. With that said, all we have required from you is to provide us with accurate information necessary to stay on top of our room block at your hotel in an efficient manner.

You have made promises to send us information. We have had to continually follow-up with you about our room block with errors made and updates. Your staff consistently run interference as we attempt to get a hold of you unsuccessfully the majority of the time. If your staff could not provide the service we expect as paying customers, this should have been stated back in January/February. My aunt who resides in Jackson, made several visits and made several calls before she could get anyone in sales to assist her. Once, contact was made, it took almost two months to get a contract for our block. We later learned you were dealing with personal family issues. This is where your general Manager should have stepped up and assisted but she only gave excuses for poor service and offered little or no assistance.

I have requested the updated rooming list on 8/16 and yet again you promised to send it to me the next day.. I have sent an email as you requested, called several times, and left messages to no response. It is late on 8/24 and we have yet to receive the rooming list. Apparently you are the only staff capable of this task. I have never had to work this hard to get information from a hotel we were patronizing. Not only is this unacceptable but poor customer service from a business establishment.

Now, we are being told that there are no set incidental hotel charge. We have never known a hotel not to know what set incidentals charge. How can you tell a customer a charge is “between an amount”? We booked a block of rooms and there was no conversation or indication on our contact about incidental charges. This is beyond belief to not have this information given at the time of the contract.

We have a family reunion starting next week (8/31-9-4) and you have made us very unsettled. This makes us very nervous, because we lack the confidence you and your staff can provide our family with the level of service we expect from your establishment.

I hope and pray you and your staff can measure up to the service we expect from a reputable hotel such as Fairfield Inn & Suites under the Marriott umbrella. I can’t stress how important this is for us with so many family members traveling from all over the country and from abroad. Please help us to make our stay at Fairfield Inn & Suites an enjoyable and pleasurable experience without any issues.

I have been trying to get ahold of someone to take care of my billing issue. My emails and phone calls to the Fairfield Inn Kennewick Alivia Munoz. They our high school tennis team booked for two nights, however, we only need one. They would not let me pay at the time of check out because of the discrepancy. I have been unable to clear up this matter. I would like to pay for the ONE night we stayed but not for the night we did not stay. Please contact me as soon as you have time. I would like to get this cleared up as soon as possible.

I have been waiting over 2 weeks to have a hold released from this pathetic place of a hotel.
1. My kids woke up to bites on them in the middle of the night so i immediately checked out.
2. Called the fairfield inn in muskogee, spoke to the “manager” who says she refunded me, which i have yet to see and she claimed to have mailed my bag which i left in the nightmare of a room, and that was from 7/30/23 and it is now august 13th. I left reviews on the site. We will never stay at a Marriott location. customer service is non existent here right along with following through with doing what you say you’re going to do as a manager- (Kayla) .

How is this place in business? Room smelled like mold. My parking is supposed to be 23 ish but on my credit it is 47ish. No fresh towels. Hotel manager responded saying hospitality is a big thing but if I’m not staying 3 nights they won’t give me fresh towels.

I will Never stay at a Fairfield Inn, especially the one in Mt. Pleasant, Michigan!!! I checked out the room before I checked in and had an allergic reaction to the building. I was coughing so bad that my husband had to tell them to cancel our reservation. They said ok. They charged us for 2 days even though we didn’t stay. Credit card company is looking into it. I would suggest to others not to stay there! Management didn’t care. Was I supposed to stay there and be hospitalized or die? No way. I am a CMU alum and suggest banning use of this hotel.

Wow classy, the survey I was invited to ‘expired’. The hotel is okay. Clean which is nice and extra amenities; laundry room, gym, ice machines were nice as well. Staff was nice. Total rating 3 out of 10 No positive additional railings for the ‘pool’ since it’s open to the public and being a guest attached to the hotel gets you ZERO discounts. $25/day/ person is a freaking rip off for the prices of the room to not have at the very least a discounted rate for entry to the water park. Especially since you don’t have a hotel guests only pool. Also the way the king suite is set up is garbage. 2 tables but no legitimate dresser who does that?!? Here is a place for 4 people to stay but don’t stay long because your clothes will have to live in the suitcase in which they came in and you only get 4 hangers. The poor excuse for a dresser that’s so low to the ground my six year old had to bend over to get things out of it doesn’t fit adult clothing. ITS A KING SUITE AND KIDS CANT MAKE A RESERVATION SO WHATS THE POINT OF THAT CRAP DRESSER. Even infants have bigger dressers. The closet door opens up to be in the way of the bed which is a plus since there’s no dresser (catching the sarcasm? I hope so!!!) the pullout bed should be thrown away and we should have asked for two roll away beds, kids would have slept better. An elevator that didn’t go to the second floor was a huge inconvenience. All in all not good but the cleanliness is what saved the hotels ass from a big fat 0 out of 10.
Hopefully the hotel improves by next season but hopefully coach goes with a different hotel all together.

From,
Concerned guest that only got a window of time to submit feedback

I have family in from out of town, I was going to get them some rooms at the Canadian, Texas location. I learned from the young, sweet receptionist that Fairfield Inn had recently purchased this location. When I stepped through the doors and it was hotter inside than outside, I quickly changed my mind. I talked to the receptionist about it, she said that tge air conditioner had been out since she started a few months ago. I’m sorry, but if you’re not going to treat your employees better, how do you think that makes me think that you’re going to treat your guests any better? I bet if someone from corporate had to work in a room where it was 93⁰, the air conditioner would get fixed much faster!

I stayed at Fairfield Inn in Clermont Fl. It was so disgusting. I would not recommend this place to any one. The internet didnt work, the pool was out of service, the room was stinky and disgusting. The front desk clerk was non- accommodating. Need I say more.

Stayed at Fairfield Inn in Huntsville TX from June 15th thru 18th. We will never stay again with Fairfield. They charged our credit card and also charged our debit card. They keep saying they gave us credit for 1 charge but we have not received it as of today. There is never a manager working and this has put us in a financial bind.

Absolutely would not recommend anyone book the Fairfield Inn I-240 & Perkins, Memphis TN. You will be greeted with rude employees and your reservation will not be honored.
Several emails to Nita Carney who is the person in charge of the bookings and no response.

My wife and I got stuck in the storm of 2022 in Batavia, NY. We could not travel as there was a travel ban on and all roads were closed. We stopped at the Fairfield Inn in Batavia and was told that there was only one room left, but the cost was $240.00 for the night. We had checked the on-line site and the printed price at the Fairfield site was $109.00. Single digit temperatures outside, blizzard conditions, other hotels were full, we were stuck. We agreed to pay and then the clerk said she could discount the room by $20.00. The room provided was was far from clean. The tiles in the bathroom had open seams and had mold in the cracks, the mirror and shower doors were water stained, and there was food crumbs in the carpet between the beds. We took pictures as we thought we were being taken advantage of due to the storm. We had traveled all day and were hungry. The snack freezers in the lobby were empty and this was understandable as many others were also stranded. There was a power company crew staying there and one of the crew members said that the Tully’s restaurant just up the road was still open. This was Christmas eve, and it was still only 5pm. Despite the travel ban, we went and got a meal and returned to the hotel after eating. When my wife and I were coming back thru the lobby, it appeared to us that the clerk had just checked in another woman who was walking away from the counter. While back at the room we attempted to view local news on the TV to check weather and road conditions. The only programming available was network stations with national news only. Really? No local stations? At the “hot breakfast” in the morning the eggs were gone and a couple of pieces of sausage were in the serving tray. Bagels and toast were available, but the butter was frozen hard and the apple juice came out as just water. We spoke with another couple from Toronto and they stated that they were also told that there was only one room left last night and the cost was $240.00 too. They also stated they had to clean their own room prior to using it. They were leaving headed home that morning. Prior to seeking a legal remedy for being price gouged and overcharged for a room that was advertised and still is listed between $98.00 and $119.00 on a daily basis, I would like to be compensated for the difference in the advertised pricing and the amount we paid. I may be contacted by the email address I provided (that is to remain confidential and not shared publicly) if additional contact information is desired.

Need to complaint again Belgaum karnataka India branch

Need to talk with customer care person in India 7204121577

The woman there was rude no smile on their faces. The bedroom shows plaster on the ceiling , elevator was crack and really nasty. I was very upset with Fairfield in. Location in Swanee Ga

The Fairfield Inn in Frederick,
MD has been absolutely wonderful to my daughter who has been staying there. The hotel is clean and the manager Kim has been so helpful and went above and beyond to help my daughter. I appreciate it and will make sure we stay at a Marriott hotel on future trips!

Recently I had the opportunity to stay at a Fairfield Inn and Suites located in Scranton, PA (Montage Mountain). The room was fine. The concerige was rude to the point of making me feel that I was not worth her time and effort. She was never at the front desk. I asked for dinning information and she pointed at the front door and said there is a mall across the street. In addition I noticed an additional $20 charge on my credit card that I did not authorize. Due to these issues I would not stay with this chain again or recommend it to any friends or family.

In September 16 we stayed at the dania beach, Florida Fairfield inn and suites – the contracted shuttle left half our party at the airport and refused to go back to pick them up. While staying at the hotel there was a leak in the lobby ceiling near the breakfast food, exposed wires in the room and the lobby was dirty.

How do I get a hold of the corporate for the motels in Missouri when I was rest on the job and still being harassed

How do I get a hold of corporate for the motels in Missouri

Stayed at the Fairfield inn by Marriott in Topeka Kansas and it was absolutely disgusting. The bathroom was gross with hair all over it and our bathtub floor was black. The drain was broken off as well. The comforter has pen and other questionable stains. I asked for pillows for the pullout sofa and was told they don’t have any pillows. We would have left and went to another hotel if we could find one that was able to accommodate my large family. My family has used Marriott for years and has never had a bad stay until now. Definitely not up to their standards. We will not be returning to this hotel ever.

We booked a week at the Fairfield by Marriott. We were there probably 14 hours before they asked us to leave saying my girlfriend flooded the ice machine area when you can clearly observe the attendee making the decisions and placing herself in the same space my girlfriend stops at. They are so rude. I stopped at the front desk before we left and the atendee was serving other guests our information. I shit you not. I cannot tell a lie . SMS NoiZe

We had booked one night 2 rooms thru the corporate ASSE STUDENT EXCHANGE PROGRAM at fairfield Detroit by the airport. When we got there Victoria informed me there was no credit card on file for this room. I said are you sure? She looked thru one book and said nope. So I put my card on the room and was told the manager would be in Monday to fix the problem. I have been emailing the manager back and forth for a week trying to get this settled. ASSE STUDENT EXCHANGE PROGRAM has been in contact with Heather also. This is absolutely ridiculous to wait this long for a refund on to my credit card. I cannot believe that thru all the emails back and forth between the three ( fairfield inn detroit)(ASSE International Student Exchange Program) and (myself) this has not been taken care of. It seems that the manager keeps getting days off and unable to finish this problem. No resolution has been made. I fail to believe that a reservation taken has no credit card on file. I would appreciate a contact back from you with some help in this matter. I am waiting on a refund for $275+ to my credit card.

Fairfield in Louisville KY advertised as no pets allowed;however, they share a lobby and elevator with Spring Hill Suites which allows pets. That should be noted somewhere!

Last night a guest in lobby sitting with dog. Today, same guest brought dog to breakfast and not on a leash. The dog walked around dining area while guest getting their breakfast and of course over to me.

All guest said was she won’t hurt anyone. When I said I was allergic, response was it was hypoallergenic. No such thing for me.

Marriott makes accommodations in almost all hotels for animals. Why can’t there be accommodations and certain rooms in each hotel that are pet free, feather free?!

Let me start by saying I would never recommend anyone staying at the Fairfield in Corpus Christi Texas on Blanche Dr. My husband and I booked our reservation with Booking.com at least two weeks in advance. The the day that we were scheduled to leave on our way to Corpus, we called to confirm and they told us we had no reservation. The assistant manager Samoa was very rude and not understanding at all. I called Booking and they let me know that they had already confirmed our reservation 8 days ago and offered to call Fairfield to clear up the situation, which they did. Then we get there and the room smells, the sheets were dirty, room was muggy, the tv kept cutting off. The breakfast wasn’t nothing like advertised. I paid $320 and it really wasn’t worth it at all. Alot of us came down from San Antonio for a birthday party and none of us had a good experience. My cousin had to move room three times. Another family member used the microwave and it blew out the power. All we were offered was $40 off of our room but I feel that really doesn’t compensate for the horrible experience that we had.

We booked 2 nights at Fairfield Inn in Springdale Ar. The toilet leaked all night and the bathroom door would not close. The a/c fan squeaked all night. We requested maintenance for these issues and we’re promised immediate attention. When we returned the following evening nothing had been repaired. Never stay at Fairfield again. What a restless 2 nights.

I recently stayed at the Fairfield Inn & Suites in Richmond Hill, GA. It was a very clean and comfortable place to stay. However, I have a HUGE issue with the Housekeeping Staff. I understand that housekeeping has a tight turn around in cleaning rooms but their process of turning the deadbolt lock and letting the door slam against the deadbolt EACH AND EVERY TIME they enter and exit the room during the cleaning process is UNACCEPTABLE! Even if I wasn’t trying to take a nap during the afternoon while they were cleaning, the noise of the door constantly slamming against the deadbolt was VERY NOISY and disturbing! When I asked the Housekeeping worker to stop making all this noise I was told that “This is the way we do it.” which surprised me. Come on Fairfield Inn, please change this practice and purchase some rubber door stoppers to keep the doors open during cleaning to stop this noise. If this is happening at one location chances are it’s happening at more locations.

I booked a rm for the 29th of January 2022 at the Fair Field inn in Delray Bch, Fl. And paid for it at the same time i booked it. I called up a week before i was supposed to check in to cancel the reservation. I was told by the person who was working the front desk that i would and i should have a full refund with in 10 business days from the time i canceled. It is now approaching 18 business days and I still haven’t received my refund $258. I called the hotel in Delray and ask them where my refund was and I was told they didn’t know what I was talking about I call back later same answer I’m very frustrated very upset and it really would be nice somebody from the Marriott Corporation would call me or refund me my money please

So I just stayed at your 29 palms Fairfield inn and suites and the first room I was given was not cleaned with beds in made. I went back to receptionist and he gave me another room and it had a stale smell to room. Upon opening the closet door I found two dirty towels and hand towels hanging. I proceeded to take those to front desk where I left them there with receptionist.
Then I found out my credit card was charged $900.00 for my stay and my total cost or this stay was only $659.26. I asked the receptionist for a receipt and they said they could e mail it to me. 8 hours later no receipt. I called back again and I was finally able to get a copy of my receipt for my stay. Now I travel a lot for my job and we always stay at best western and we get great service very clean rooms that actually smell clean, and comfortable beds. I was very dissatisfied and disappointed with your hotel !! Never in my 9 years of traveling have I ever been assigned a room that was not cleaned or has dirty towels hanging in the closet. I was not the only one in my group that experienced this feeling in their room. I would like an explanation as to why I was charged $900.00 when my room cost was $659..00. I think we were all in agreements that we will recommend to our travel agent to never book a room at Fairfield Suites and inn.

The Fairfield Inn Airport in Greensboro NC has some of the worst customer service, hostess, and housekeeping there is! The clerks lie on you, slander your name, discriminate against you because your black and they need to be replaced with professional and courteous people. There is one I will give honor to and that Ms. Judy. She goes out of her way to accommodate and to make you feel at home. Those other ones are a disgrace. The rooms are disgusting. The beds have sheets that have blood on them and they are being washed andput back on the bed like its nothing. Some rooms have phones and others don’t. All or majority of the rooms have roaches and or bed bugs, you’re treated as some second class person. There’s people who has been there for months or years get special treatment but if someone is down on their luck and got no where to go, and they’re paying money on time, but they are being pushed out of the hotel. I’m in the process of looking for legal counsel in this matter.

The manager Jennifer has no control over this place and has no answer to any questions you have for her. She just wants to be friend and have no conflict. She has everyone else there doing her job! She needs to be gone! She love that she has her family working there to cover her so she looks good! Corporate needs to look closer and do something about this!

This Fairfield Inn in Oxford Alabama is the worst place to stay or work! They don’t know what they are doing and they never have towels or anything else you need. The people who work there do not care about the people who pay to stay there at all. This place is a joke! Please reconsider ever staying there.I would give it 1star! If even that!