Where is Eyemart Express Corporate office Headquarters

I have worn glasses for over 40 years now. I’ve experienced many different Optical places to purchase my glasses. My husband and I both were in need of new glasses back in January 2023. We also have eye insurance so Eyemart is 1 place that excepts it. The staff was very accommodating for first few visits. My new lens were not correct so I returned and got that sorted out. Over summer my stem broke so I went into store. My particular frames were not available so Manager just put my lens into same frame different color till mine arrived. I never received a call telling me they were in so it was weeks before I finally went into store and Haley just popped my Lens into new frame , I gave back the borrowed frame . Never adjusted them once nor cleaned. My husband had his entire pair burn up by accident and with warranty we went into store to order new pair. Was told couldn’t for they had no proof of the actual glasses being worn . I had a piece from stem that had broke off I had to go home to get ,bring it back and Jae looked at it and tossed in trash. They proceeded to order my husband’s glasses. Once we went to pick them up I asked Haley to order me lens for my glasses. She did whatever to her computer and I was notified over ten business days my ” glasses had arrived ” I go to pick up and it’s an entire pair of glasses that I never purchased . Jae proceeded to argue with me what his computer is reading and that I could put lens in my frames I’m wearing, the ones I purchased so he did. They did not even fit. So again he tells me he’ll have manager Missy contact next day! 3 days go by and my 1 year anniversary of purchase is approaching. I called and worked things out and got lens ordered. I received message my ” glasses” are ready. I call to confirm and a gentleman reads off to me a pair of lens, Grey tinted with sunglass frame I purchased! ( I did buy a pair there but never had any problems) I couldn’t believe it. The order wasn’t right at all. Missy ,manager was not in on Wednesday January 31 but he’d leave message for her to call me Thursday morning. No call! By noon I call to be told she was with customers and took message. No call . I called once again around 3pm and finally Missy was available. Her excuse was she had left the ” ticket” on counter at closing and called following morning spoke to another employee as to what to order etc. So once again I have to wait. The entire month I’ve been put off, had 2 complete pairs of glasses ordered and had to return! When all I wanted was lens. I was so impressed in the beginning but something happened there at Eyemart Express for employees just weren’t that friendly anymore, arguing with me, and not returning calls. Simple order lens and who knows what I’ll get now. I will not ever be returning to this store, to this company again. Very unorganized,

We were very disappointed to hear that you are no longer in network with Humana Advantage. We really like working with the ladies at the one in Tucson.

So sad… I had been looking for eye glasses after I had cataract surgery. I looked around for a month..so, decided to go to eye mart I was so excited to finally get new pair of glasses I could finally see with. Got the full package and transition to them. I couldn’t wait to get them. I paid cash for them and they do not transition at all. I cried for days. Went back yesterday and they can’t be fixed per Missy the office manager at the eastgate store in cincy. Loved the glasses. But, was disappointed 😞..

The Eyemart Express is in Elkhart, IN not Goshen, IN.

I am getting a runaround from the manager of Eyemart Express in Goshen, Indiana. She made me pay $111.92, saying my insurance will only pay for my frames, not my lens. When I received my Explanation of Benefits I found out that was a lie.I took the EOB to Melissa, she took a look at it, threw it back at me and laughed. The insurance company keeps calling her and she is giving them a runaround too. I am owed an $83.95 refund from Eyemart Express. My next step is to contact the Better Business Bureau and file a complaint with them.

I have to say that we have the best eyemart technicians in Sioux City, IA. Especially Shelly and Janelle. I am, without a doubt, the biggest pain in the ass customer there is. Due to having diabetes, I am required to get an eye exam once a year. Each year I have a new prescription and get new glasses. I have zero tolerance for any scratches on lenses, if frame is off from being straight, or any deviation from prescription. These girls have to put up with me coming into office at least a few dozen times through the year. They always do all they can to help and do it with a smile. I have seen, on more than one occasion, where they spend up to and hour trying to get it right. Not always because they did anything wrong, but just because I tend to be very picky. I am so very glad that I have such great, understanding people to help me. I would highly recommend Eyemart Express in the Sioux City, IA area. Shelly and Janelle need a raise. If they have to put up with any more difficult people than just me…..they don’t make nearly enough!

Also, I have been all over this website and see no policy posted so that was a bunch of bull she was told on that respect.

I will never go to an eyemart express again, I am also in the process of canceling my order. My daughter was a little late for her appointment, less than 5 minutes, her friend told the receptionist that she would be a couple minutes late, her friend was there purchasing glasses (which she ended up not doing because of this situation). My daughter’s appointment was at 5:00 and she walked in at 5:06 and they told her that the appointment was canceled because she was 5 minutes late. She asked where that was posted and they said call corporate office it is our policy and it is listed there. Who the hell goes to a corporate website to read a policy, she was also told she was suppose to be there 15 minutes early. We have been going to Eyemart Express since she was in second grade which is about 15 years. I have never ever been told to be there 15 minutes early, again she was told to go to corporate to read policy. This was totally unacceptable the was she was treated and she was told she was rude, she was very upset about this. She lives 45 miles away and left work early to make this appointment. I have never had this issue before and never will again because we will never ever step foot in an eyemart express again. This has cost you at least 4 customers if not more by the time I tell everyone about this experience.

i went into the location in liberty missouri and the doctors female assistant, think she said her name was kim, was testing my eyes and looked so high and smelled of pot. I thought it very unprofessional . i get its legal here but in the workplace? They obviously dont hide it and I didnt feel that my evaluation of my eye exam was very valid considering i wasnt sure who else was under the influence there.

This is Alice Ann Olano, I wrote yesterday about the Marion, Illinois office. The manager, Stacy, called me today, she made everything right. I will still be a customer. Thank you

I’ve used vision 4 less for years and today I called to make an appointment at the west des moines store and Anna Mitchell answered the phone, said my full name, said um, nope, and hung up on me. When I called back to inquire as to why I spoke with trinity Ferguson who was very rude and told me that Anna did not know the phone had been answered, then stated that she did not hang up on me and no buttons were pushed, but there was an audible click when the call was disconnected. I asked why she said um nope and then hung up and was told there was another person in the building and she was talking to them. I asked why she said my full name and um.nope. again and was told “I don’t know what to tell you”. There was no manager to speak with. She wasn’t able to tell me when I could speak with one, wasn’t able to give me a number to corporate. I was not able to schedule an appointment because “the doctor is at the other building” and “No one is here that does that” (meaning scheduling eye appointments). Please note, it’s Mon Dec 12 and my call was placed at approx 3:30pm. Horrible experience.

I have gone to your store in Reno Nevada twice and have been very happy with purchases and customer service. Today Michele assisted me and was very pleased with her expertise and assistance. Professional and friendly. Will continue to recommend your company

I loved going to Eyemart until today. I had to take back glasses that were not working for me. I got a pair of Michale Kors 2 weeks ago and they were too small. I got a different pair of Jubilee and and the dug into my nose. There were fine when I tried them on but when I got them the were not comfortable. Went back today for the 2nd time to do a return and the lady was very rude. Asked why I bought them if they didn’t work in the first place. She said I shouldn’t do this and won’t do it again. Meaning no more returns. Jill and Crystal are the best workers they have. This woman has long black hair. I believe her name is Trish. I’m also developmentally disabled and have Asperger’s syndrome. She was starting to scare me. It’s not my fault they didn’t work for me. I gave them my old glasses and told them to just put the new prescription back in them. We didn’t get any kind of refund either. Jill had told me yesterday that she would call to see if the glasses worked out. If not she was gonna have me come back in. She was so sweet and understanding. Whoever this lady was today was a real b***h to my mom and I. Inexcusable.

EyeMart Express located in 3050 E Lohman Ave, Ste F, Las Cruces, NM 88011 provided a price for frame glasses on 11/23/2022 at 9:00 am with Medicaid coverage and lied about what Medicaid actually covers. He said that With Medicaid coverage the glasses would cost 120 dollars but he failed to mentioned that a regular material (not Index material) would be at no cost. When I called this employee, who identified himself as Edgar, he told me that it is the consumer who makes de decision but he only gave me one option and it was the most expensive one. He was unapologetic and we got into a verbal confrontation over the phone as I got frustrated with his unapologetic demeanor. This employee is overselling patients with Medicaid by not disclosing purchases in which Medicaid cover the full amount of the purchase and is only giving the more expensive options. The attitude of this person was so blatantly unapologetic and it seems that this practice of overselling will not end any time soon.

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Edgar, the rude/obese man from the Las Cruces New Mexico location should be terminated. He lacks basic customer service skills. No empathy. Loudly ridicules customers. He has multiple complaints against him, yet he remains being a nuisance at that store.

Edgar, the rude/obese man from the Las Cruces New Mexico location should be terminated. He lacks basic customer service skills. No empathy. Ridiculous customers. He has multiple complaints against him, yet he remains being a nuisance at that store.

Eyemart Express is the only eye glass manufacturer that after I received my prescription glasses I could see better without them I have told all my friends and relatives that Eyemart Express do without glasses instead of going to you guys. I spent over $500 dollars for two pair and they are worthless!

The eyemart in midland tx is ran by a racist who refers to white people as white girl white boy she always screams yells and cusses at her employee’s throws things she tells her customers to go somewhere else if there is any thing customers might be having an issue with this lady is running the store into the ground and she goes though employee’s like crazy some only last a day or 2 and walk out due to being being miss treated I would say it’s seems like the manager might suffer from narcissistic personality disorder this store is ran on intimadation fear gaslighting and confusion Corporate needs to send an under cover employee to this store to see for their selfs this store will end up costing eyemart a law suit one day

We have used your store for years, the last two years the glasses just haven’t worked. Went into a location last week for a refund on this years glasses, no manager, would be back in a week. Went back in this morning , stood at the counter for over fifteen minutes, no one ever even acknowledged we were there, then asked for a refund, she finally agreed She said she just wasn’t going to argue about it. Your staff needs serious customer service training. I’ve been in that business most of my life. I had to find the doctors NPI number for him. He was clueless.
We didn’t even ask for a refund for the last two pair.
Just thought you should know how your store is being run.
Thank you

I’m in NC my husband and I seen that this new store was opening in Monroe NC and found out they do glasses in a hour with prescription. This was last year about April and they were very helpful and understood our need my husband told them he was wanting me to have a good pair of glasses he got tried of seeing me with glasses that were all scratched up and turning green and won’t etc I pick out a pair and also was able to get a pair of sunglasses and he told them he wanted the scratch resistant lens and extended warranty so I won’t have to go through another pair scratch and broken all the time and me having trouble seeing. He paid extra so I won’t have a glare on glasses especially at night from headlights on my glasses. He paid 600$ for all. The glasses were done in less then a hour. Like 30min very happy. And then my glasses were getting scratched up and lens falling out and fames breaking. He knew we paid extra for everything including scratch resistant and we went back to eyemart in May believe it was and they also still had the warranty from buying them that though the store. And get there after having to walk there and they calmed that he didn’t get scratch resistant extended warranty etc. They said he paid only like around 200$ total. They only replaced the frames. We walked back in the heat over a two hour walk there and back. And found the receipt and it was like 600$ he even paid with a debit card and the bank records state the same thing. We’re now very upset cause all I want to do is see out of my lens not scratches all over it. I have to take my glasses off now alot to just see things better cause I can’t see out them.

Please make this right everything was very excellent when purchasing them and almost a year in having the scratching started around about 6months after purchasing them and we couldn’t get to the eye place then cause we had a family emergency involving our child. Please make right is all I ask so I can see. Thank you have a blessed one

Never do business with this place! They make you promises that they can not keep.
The prices are high and they never have stock in for you to be able to get glasses in an hour.
Worst place ever!

I never got my W2 mailed to me. I got the insurance information for my taxes. I need my W2 to file my taxes.

I am very upset with eyemart express in Hickory NC
I went in expecting it to be professional and instead it was creepy.
My optician looked like she just rolled out of bed and left her wrinkled pajamas on and then did not say hello or anything except you have a couple cataracts but nothing to worry about now. Then she was gone.
I went out to the desk and of. Course they wanted my money and insurance
Then I walked into the eye center and a girl whose fingernails were horribly nasty waited on me and kept talking to other people whe I was trying to find glasses
Finally I found a pair and I hate them.
I told the girl when I picked them up they were crooked and she said oh no you just aren’t use to the prescription.

500.00 later I am stuck with a crooked frame that doesn’t fit my face .

I’ve been trying to get my refund for 3 weeks now and there’s always a excudr.Please give me my money

I am not happy at all with Eyemart in Augusta, Maine. I have a new pair of glasses , new at the end of May. I had to go back the other day because I could not see out of them, they were all fogged up..no matter how much I tried to clean them..I’ve worn glasses for yrs and never have had this happen. Well they are telling me that I must be aggressively cleaning them and I’ve done this to them..what I’m overcleaning them? Please I’ve been cleaning my glasses for yrs. Long story short , they are charging me $49.95 to replace the lens ..I paid it reluctantly..but I do not feel I should have had to..I had been cleaning with the cloths from the eyemart…I am not going to be giving any more business to Eyemart….they say oh just your frames are guaranteed….i’m sure. I’m not done yet. Donna Smith

I dont believe they shoukd be blind siding their employees at work to force vaccinate. Is this Germany? What country do you think we live in?

Hello,
I received a 50% off email for September. I went to order my favorite glass, only to find that the advertised price is “in store” only. I deleted my ordered, and promptly went to my closest Eye Mart Express.
At the store, the clerk told me they do not honor the eye mart express email prices. I called the customer service number, listed in your email, and spoke to MPierce, whom debated with me on the price, and asked me to send her two emails verifying. I did so, and she spoke with the store asking them to honor this price. During my waiting time, I came to the conclusion that this is not a company I want to do business with.
I have a long history with Eyemart express, that I will not continue.

MICHAEL J BENDER
I NEED TO SPEAK WITH YOU..

I AM DISABLED AND UNABLE TO GO TO YOUR STORE, or any other store, BECAUSE I AM IMMUNO COMPROMISED!!
I AM LOOKING TO PURCHASE FOUR PAIRS OF GLASSES FROM YOUR STORE IN NORTH CAROLINA!

I WAS HUNG UP ON BY TORI IN YOUR CUSTOMER SERVICE WHEN I WAS EXPLAINING WHY I CAN NOT COME IN AND THAT I HAVE A VALID PRESCRIPTION AND CAN HAVE THE DISTANCE BETWEEN MY PUPILS VERIFIED BY VENDORS THAT I HAVE BOUGHT FROM IN THE PAST AND MY HUSBAND BEING A CONTRACTOR CAN EASILY MEASURE THEM !!

WARBY PARKER
LENS CRAFTERS VISIONWORKS
EYEGLASSES USA
LYX EYE CARE -‘ALL ARE HAPPY TO SELL ME GLASSES VIA MY HUSBAND!!

THE LIST GOES ON –
-AND ON AND SO WILL I IN TELLING MY STORY OF DISCRIMINATION TO EACH AND EVERY SINGLE PERSON THAT WILL LISTEN!!!!

DURING THESE TRYING TIMES I HONESTLY AM SHOCKED AND APPALLED THAT YOU ARE NOT WILLING TO HELP ME KNOWING THAT I AM DISABLED!!!!!!!!
I SEE NOW WHY YOU HAVE AWFUL REVIEWS ON GOOGLE AND YELP 😡😡
I AM A BUSINESS WOMAN AND IF I HAD AN EMPLOYEE LIKE TORI WHO WAS PUTTING MY COMPANY IN A POSITION OF DEFENDING ITSELF AGAINST A DISABLED PERSON WHO IS JUST TRYING TO BUY GLASSES- I WOULD WANT TO KNOW SO I WOULD VERY MUCH APPRECIATE A CALL FROM YOU !!
SINCERELY I REMAIN,
TAMMIE HEDRICK

I am unable to go to your retail store because I have RHEUMATOID ARTHRITIS and am immuno compromised !!
I have a BRAND NEW PRESCRIPTION FROM MY OPTHALMOLOGIST and wished to have my husband bring it in and purchase four pairs of glasses that I picked out from your website..

NOPE THEY WOULD NOT SELL ME /MY HUSBAND GLASSES😡😡

I CALLED CUSTOMER SERVICE AND WAS HUNG UP ON BY TORI WHEN I ASKED TO SPEAK TO HER SUPERVISOR- SHE TOLD ME SHE DOES NOT HAVE A SUPERVISOR. AND THEN WHEN I CALLED BACK SHE SENT ALL OF MY CALLS TO VOICEMAIL
Because I’m DISABLED is my take on why I was HUNG UP ON BY TORI IN CUSTOMER SERVICE 😡😡
I CLEARLY SEE WHY THEY GET SUCH BAD RATINGS ON GOOGLE 😡😡
I tried calling back many many times but straight to voicemail 😡😡
THIS COMPANY IS AWFUL AND THEY ARE RUDE😡😡

And 7500 Santa Fe road in Oklahoma City oklahoma just had a employee blocked my entrance because I did not have a mask there’s no masked mandate is it your policy to refuse the service

Since the day I walked in with my first prescription for glasses I’ve never bought anywhere else. Deborah was my first contact at the Mid-west City, OK store and she was the reason I returned yearly. She’s at a new store but she left an indulable impression on me and the crew there. I think she’d be pleased that they all treat me with the same kindness, understanding, and honestly (sometimes a bit brutal) as she did. But everyone there I think has the client’s best interest at heart and wants them to be happy and look great. I’ve thought of the online stores but there just isn’t that personal touch where someone will actually pat your hand and say, “why don’t we keep looking dear.” I wouldn’t take my business elsewhere. They have more than enough frames, options, price tiers, and more than willing employees than anyone could ask for.

My wife and I were at the Appleton WI Eyemart, and I would like to say that John was very friendly and informative on what to purchase. This is the second time we have had his help and we were very pleased with his help. Thank you for hiring a friendly employee, because you don’t see that as much everyone is in such a hurry and rushes you to get on to the next customer. Thank you.

I went to the eyemart Express in Mankato Minnesota and my associate that helped me was Mary. She was phenomenal! Very well knowledged, helpful and friendly. I will return to that store again! She made my experience there awesome!

I’ve been getting my glasses from you since you opened your store here. I have noticed that the customer service has gone down hill. I told my friend about and she agreed. Both her and I have now chosen a different company to get our vision needs.

I will Not Go Back to
Eye Mart Express!

1. “My experience was Not good!”
2. Waited over an Hour, had to come back next day to get,my glasses!
3. “Had to sign in and wait just to pick up my glasses!”

I recently went to your Santa Fe store to buy glasses. The store was full and only one employee was on the floor doing her best to assist customers. After waiting 20 minutes and watching several potential customers leave in disgust at the lack of service, I went to the office where a man was sitting at a computer. I asked him if he could possibly come out and help all of us who were waiting. He was extremely rude. No apology for lack of service, just yelled that “No I CANNOT help!” The sole young employee did her best to help customers and was very competent. I asked to speak to the manager and she told me that the person I had spoken with in the office was the manager. Your company lost a lot of sales due to your manager refusing to be of service to customers. I will tell everyone I know to avoid going to your store. It’s difficult to believe that a member of management could have such a glaring lack of customer services skills and leadership potential.

I have been going to Eyemart in Kenwood Ohio for years. Today I walked in and went straight to the frames to get a new pair of glasses. I found two frames and went to the counter. A young black man named Michael called a customers name and I stood there waiting. Another man named Jeffrey P asked if he could help me and I said yes . Michael then pointed to another black woman and said she was here before her. Jeffrey said, no this lady came in first and was choosing frames. I then said, yes I’ve been here for awhile. Michael then started mocking me to his black customer saying out loud in front of everyone, No, no, no while shaking his head and laughing. I asked for his supervisor and Jeffrey said he’s a good kid. I told him I worked for the Courthouse and would never be that rude or ignorant to anyone. I am so embarrassed that not one employee stepped in or offered up who the supervisor was that was on duty. I paid for my glasses and will be picking them up on Monday Feb 17th. I am so disappointed with this experience that after Monday I will never shop at Eyemart express again. Please have someone in authority contact me. Thank Kathleen Mastin.

I stopped by to purchase 2 pairs of glasses which to start customer service was Horrible, out of the 2 reps doing nothing there non was willing to assist and when i had questions it seemed like she (Susan D) was doing us a favor. The first thing that got my attention about the scam they are running is that the glasses has a huge 50% off and when i paid she told me that if i had insurance there was no discount, that is insurance fraud but well i paid when i went back to pick them up they gave me rayban glasses case i stead of gucci that i purchased and Susan bei g rude said that they didnt had any that that was the reason i paid so low which nobody stated or is disclosed no where. I asked fo a manager which he was listening with out doing anything and he said that they didnt existed anymore and i told him i didnt wanted the product the since in was incomplete, misadvertised and besides doing wrong they do it it with a terrible attitude, when he realized i was upset he said he was going to call another store to see if they had any, and how weird, from being extinct to he will have one for me on monday. They shouldnt lie to customers neither reps or managers thats why businesses disappear and i give you my word i will make sure everybody knows in every group im part of. I really hope corporate is diferent, feel free to contact me Alex Casillas 915-920-4500
Ticket number# 237044

I am having trouble getting my glasses done. It has been more than two weeks and they still havn’t sent me my glasses. They had trouble doing a gradient tint. I live 60 miles away so I told them to mail me the glasses. Guess what. No glasses. I am pissed. Your Eugene Oregon store is terrible.

Doris Raines