Where is Express Scripts Corporate office Headquarters

I’m done with Express Scripts (E.S.)! I have now taken all 5 prescriptions out of the hands of E.S. and given them to my local pharmacist. I don’t care how much they cost me but I refuse to put up with the garbage dealt by the customer service department and pharmacists at this company! The pharmacist lied yesterday about sending a medication that was over a year old (I have the manufacturer date from the very source) and only has a few months left until it expires but should be good for 18 months! Pharmacist stated their is a shortage but manufacturer denied that statement to me. E .S. has had me on hold 2 days in a row for more than 30 minutes EACH day (an hour total I will never get back) waiting to speak to someone and was hung up on by MIRANDA (supervisor)! How does this company stay in business the way they treat people and mishandle medications? Just read the reviews or talk to ANYONE you know who uses this company and they all have a nightmare story!

Issues frequently with delivery of meds. DHL ships product. At Grand Prairie, Texas, meds are held and/or handed over to USPS for delivery. Recently, meds ordered 11.30.22 arrived Grand Prairie, Tx on 12.01.22. Finally delivered today, 12.13.22. DHL blames USPS. USPS blames DHL. Express Scripts customer service said they can do nothing about late deliveries! Really! This is the third time in recent weeks. Oh, don’t blame the holidays as it has happened 4-6 times this year.

Very disgusted with this company. Unless someone from your Corporate Office calls me soon I will contact the BBB and Ferderal Trade Commissions. My contact info is W Bench Jr and telephone # is
(410) 218-9683.
Thank You

No one will help us at all get Omni5 pods approved for my son. They tell us to appeal only to deny it an hour later. I have never felt as hopeless with anything as I do dealing with this company. They refuse to tell me how to get my sons formulary changed, they will not help in anyway.

REFUSAL TO ACCOMMODATE DISABILITY AND RARE DISEASES IS INTERTWINED IN THEIR PRACTICES AND POLICY. SO LACKING IN ACCESSIBILITY THAT EVERYONE BLAMES IT ON EVERYONE ELSE AS IF THAT IS A NEW AVAOIDANCE TACTIC THAT HAS EVER BEEN SUCCESSFUL.

I finally was able to get a supervisor on the phone to help me with my issue & she was very understanding & willing to work with me, her name is Vanessa such a great gal.

I just received a package and the cap is completely off the bottle and the pills are in the bottom of the package just freely rolling around when I opened. This is the second time this has happened.. the first time they tried to tell me it’s okay but I didn’t know who may have touched the packaging and of course the invoice package is inside with the free roaming pills. This is disgusting!

I am so very sick of this company and the hoops I, as a consumer and patient have to jump through in order to get the prescriptions my providers prescribe for me.
Your “bean counters” are not doctors and even if they were, they have no knowledge of an individual patient, that patient’s conditions, issues, etc. Only a provider who takes care of that particular patient has all of that information.
Several months ago, I was notified that once again, a Prior Authorization for Valtrex, the Brand, was needed from my Gynecologist. The information was faxed to your company 4 times. Finally, my doctor’s assistant called and asked, what else your people wanted. She was told to make a list of the inactive ingredients in the Generic of Valtrex – Valocyclovir – and then let them know which ones I had an allergic reaction to. The answer is = None.
In 2008, Merck/Medco was the provider of our medications and they substituted the Generic for the Brand and mailed it to me. After 5 days, I not only had a horrific flair of the genital herpes for which I had been on the brand since 1995, but I was bleeding!
They immediately sent me the brand and it took 2 weeks to heal.
Because, bottom line, your company is refusing to honor the Prior Authorization from my doctor, I am having to face a potential flair when I run out of what is left. I don’t need to have that happen with all of the responsibilities I have as sole Caregiver for my husband who has Alzheimer’s, Type 4, Vascular as well as all of the other responsibilities of a home owner. There is no family and no one else.
I thought about bringing a lawsuit against your company, but, simply can’t deal with the additional stress. So, if or when I have that flair, I will be certain to let you know.
I understand why you are refusing to honor the Prior Authorization. MONEY! You don’t want to pay for it. You want to give me whatever the cheapest form of Valocyclovir you can get from a lab in China.
You don’t care if it works. The only concern is to make sure your profits are healthy, the hell with me and with other patients.
I was an RN. I am also old enough to have had both a family doctor and a Pediatrician for the kids and we dealt directly. Now, our system in America is seriously broken with Money being the only motivator, the priority with regard to treatments, and medications.
How do you sleep at night, knowing that your policies are placing so many in the position I am in?

Impossible to get the detail to the backup of a check we received. Called Collections number and they transferred me to a closed office and then disconnected. No emails. Went to website and it’s for members only. Have been scoping out your website and it is not user friendly at all.

I am taking my complaint to the news, social media, and the bbb. I have made a formal complaint with your solutions specialist. You can get details there. Her name is Lorraine.

Your name should be SHIT SCRIPTS, cause your service is the most horrible I have ever seen and dealt with in my life!!!!! Your customer service lies!! They are not filling my prescription, do they do this with people who need insulin? Do they do this with patients who need blood pressure medication? Heart medication? What is your company’s problem?? Obviously they do not care, they are there to collect paychecks!!!!

Express scripts are the worst trying to get a 1 month simply of symbicort will not approve it wants us to get a 3 month supply today is the last day for our insurance and they do not care over 3 hours on the phone then called my pharmacy to get the 3 month supply and express scripts denied it. What a scam

I have had a difficult time with express scripts. Lots of back and forth with getting already approved medications filled, long wait times on the phone, lots of transferring calls, no direct phone numbers and finally the rejection of a medication that I have been using and it was working for my PCOS weight loss. The insulin resistance from the PCOS has made weight loss very difficult. A rejection letter was sent, my doctor provided a letter with all the reasons I needed the medication and then it took 2 more weeks to send the same rejection letter. I don’t even believe anyone even looked at her letter. Who even makes these decisions? The one woman I talked to after a 45 wait time on hold was very rude. So I guess it would be better for me to gain back all the weight I lost and then get diabetes so then they will cover the medication instead of letting me prevent that from happening in the first place. Seems very short sighted for such a large company. Again meds are way to expensive to start with but when there is a medical need and it is still rejected it shows that this company doesn’t care about the people paying for the insurance and only cares about money and the bottom line.

Express Scripts is an American company that focuses on providing the prescribed medicines to its customers at their doorstep. The current president of the company is Tim Wentworth. As of the year 2017, the total revenue generated by the company is more than $100 billion. Also, as of the year 2017, the number of employees working at the company is more than 26,600. The company is currently a subsidiary of Cigna.

In reading the other comments it clearly is an embarrassment the this company is ripping off its VETS, Patients, and familys with incompetent abusive employees. You should be ashamed at how poorly your company is run, and how incompetent your employees are. I have now been waiting on hold for 20 minutes now, after navigating your moronic call center and talking to your employees who don’t care about holding up life needed medications. Management hides behind layers and layers of employees, and based on the earnings they don’t care as everyone is locked into their diservice. I would rather get my premium back and pay cash for my meds.

As all complaints that are listed on this site are left up with no resolution clearly shows how concerned they are about their patients needs. This is just disgusting.

Every month same stupid 🐂 crap. Pharmacy lady told me she didn’t have to fill any one medicine if she didn’t want to. That is the attitude every one needs to know about this company. They need to be investigated by DEA and government. People stay far away from this company.

You guys are horrible and should be out of business. I pay for my insurance and your trying to make me go to rite ad or CVS I don’t deal with any of those companies and I want to use my pharmacy Med Zone. The bad part about this that you won’t try to help me. I really need my medication and I don’t have anything. If I have to go to rite aid or CVS I won’t be taking my medicine so when I die it will be on you hand.

Received a DEFECTIVE PRODUCT Spoke to Larry a pharmacist would replace, Called today to the RX replaced Given a round around told to use it Very UNPROFFESIONAL PAY FOR PRODUCT SHOULD NOT RECEIVE A DEFECTIVE MEDICINE RX. POOR QUALITY CONTROL.

Your company is a nightmare to deal with. There is always a problem getting my prescriptions filled. Every. Single. Time. Multiple calls to your company. for medications I have been on for 30 years, and will have to be on for the rest of my life. My doctors and their staff groan and roll their eyes when I tell them Cigna and Express Scripts and Acreddo handles my prescriptions… why? Because they find your company impossible to deal with and fundamentally inept. Your incompetence is an inconvenience to my doctors. You should be ashamed at how poorly your company is run, and how incompetent your employees are. I have now been waiting on hold for 20 minutes now, after navigating your moronic call center and talking to your employees who don’t care about holding up life needed medications. This message probably goes to some unattended mail box and sits there, never read. Your upper management should read and respond to every one of the complaints here… but they won’t. They just laugh all the way to the bank.

Very unprofessional my uncle has been trying to get a cancellation letter and they give us the run around we need a letter so Medicaid can cover him it’s impossible to get a straight answer!!😡

Impossible to contact any one in the corp. Hq.

I am very disappointed with express scripts. I have been taking Plaquenil for close to 20 year, through express scripts and taking the name brand without issue. Now it turns out that now they do not want to approve it. My doctor’s office has sent in and called in the formulary part so that I can get the brand Plaquenil, this whole situation has been going on for 2 weeks! This is very frustrating, they are saying I have a deductible of 600.00 dollars. I have NEVER have had to pay this amount. Please help me solve this issue, it does not make any sense at all. I have no medication at the moment and this really health at risk. I cannot take generic type as I have tried in the pass and experience a lot of pain due to my Lupus diagnosis. This is what my Doctor’s office has informed Express Scripts, they’ve approved it for all these years what makes it different this time. Nothing has changed I have the same insurance plan save coverage. Staff I spoke with have no clue or act like they don’t know what’s going on. Terrible customer service!!!! I would really appreciate it if you could help me resolve this problem. Thank you.

My medication went up to $2,072.23, two medications, for a 90 day supply of each, since all the sudden they are no longer on the formulary. One has no generic and is $987.39 per quarter. The other is the generic and is $1,084.84. I’ve also been told that even when I meet my deductible, I will still pay the same price since these meds are no longer on the formulary. There was no warning given, no letter, no phone call, no email so that I could get with my doctor to possibly change meds. This company is completely unprofessional and has no idea what it is doing. But they are bright enough to scalp patients. Insurance companies are getting out of hand.

PLEASE HELP!!!!! I have been trying since July 2019 to get this straightened out and I am out of patience. Prescription claims were procced in error through express scripts (Anthem) and we are trying to get reimbursement from our new insurance company to pay the outstanding balance. I just keep getting transferred or the individuals say they can only send in a request for a letter but cannot guarantee one. NO ONE IS HELPING. I have received a few letters but not the correct information needed. Sergio Id#E74240 is extremely rude and not helpful at all (very bossy)!!!!! We need a letter, on letterhead, stating our current outstanding balance due for each family member and it needs to be on letterhead. Again I have been working on this since July and have a debt collector after us I feel like I am being scammed. PLEASE HELP!!!!!

I have been 3 months trying to get a letter from you to prove coverage for my husband . I keep getting the books of coverage but I need a letter like yousent me. no one will help me I just kept getting the run around . I need to prove to one exchange the premium that we have been paying since January 1st,2019.we are eli lilly retires. it has been such a headach and very stressful.they have paid me my reinversment but not his since January 2019.
I need help on this please.