Where Is Expedia Corporate Office Headquarters
Expedia Headquarters Address and Contact
Expedia Headquarters Location & Directions
How to Contact Expedia Corporate Office
A well-known online travel agency, Expedia is used by countless users from across the globe. The website and mobile app of Expedia are used to book air tickets, rent cars, avail vacation packages, look for cruise ships, and make hotel reservations. Expedia is one of the highest-earning online travel agencies in the world. This speaks volumes about the user base it has and that certainly calls for loads of complaints and queries by the users. For this, the users write to their headquarters or use other methods of contact.
There are several reasons why users would want to contact their headquarters and they are mentioned below:
- Change of plans and cancellation of tickets, reservations, bookings, etc.
- Getting refunds
- Making payments and getting the receipts for the same
- Enquiring about travel documents
- Enquiring about situations and government travels alerts at certain destinations
- Enquiries and complaints about luggage and carriage
Besides these, many other complaints and queries can be seen and heard from the user’s end. Now, let’s have a look at the different ways you can contact Expedia:
Ways to Contact Expedia
Address
All the written queries and complaints can be sent to their headquarters through the mail. In special cases, users can visit the head office too, after prior permission. The address to their headquarters is given below:
1111 Expedia Group Way W, Seattle, WA 98119, United States
Phone Number
If you want to try and speak with the executives and management at the headquarters directly or if you want to book an appointment for a visit, you can call on the phone number given below:
(877) 227-7481
+1 425-679-7200
Writing an email is handier and faster than paying a visit to their head office. Known for their dedicated customer support, you can get your queries answered and resolved via email. Below is their email address for contact:
Amazon Headquarters Info & Photos
Located in Seattle, the Expedia Group’s headquarters is a representation of their brand and business ethics. The campus is constructed on 40 acres of the waterfront of Elliott Bay and it features world-class facility and transportation. You can drive, walk, take a ferry, or ride a bus to the campus. There are many routes available for commuters and visitors and many of these routes are free. The campus has on-site wellness facilities, food options, and green spaces, making it a great place for employees.
One of the main attractions of the Seattle Head Office of the Expedia Group is its connection with the Elliot Bay Bike Trail. The trail is used by cyclists and skateboarders and the office campus has plenty of room for bike parking. About 400 stalls and locks are available for the bikes.
Expedia Headquarters List
S. No. | Country | Address |
|---|---|---|
1 | United States | 1111 Expedia Group Way W Seattle (HQ), WA |
2 | Brazil | R. Joaquim Floriano, 413 - Itaim Bibi São Paulo |
3 | Canada | 63 Rue de Brésoles Montréal |
4 | Australia | 18 77 King Level 1 L 2 77 King St Sydney |
5 |
Germany |
Rahel-Hirsch-Straße 10 Berlin |
Expedia Headquarters Executive Team
Barry Diller
Chairman and Senior Executive
An American businessman, Barry Charles Diller is the Chairman and Senior Executive of the Expedia Group. Known for his 1994 induction into the Television Hall of Fame, he has also founded USA Broadcasting and Fox Broadcasting. He has a net worth of US $3.9 billion.
Robert Dzielak
Chief Legal Officer and Secretary
The Chief Legal Officer and Secretary of the Expedia Group, Robert has joined as the CLO of the company in 2018. He joined the company as an Assistant General Counsel and was later promoted to the position of Executive Vice President, General Counsel, and Secretary in the year 2012. He is also a member of Trivago’s supervisory board.
Rich Barton
Founder
A renowned internet entrepreneur from America, Rich Barton is the founder of Expedia. Besides this well-known online travel agency, Barton is also the founder of the other two internet giants named Zillow and Glassdoor. He went to Stanford University and has a net worth of US $400 million.
Name | Title |
|---|---|
Sarah Gavin | Vice President, Global Communications and Corporate Brand |
Ariane Gorin | President, Expedia Business Services |
Rob Greyber | President, Egencia |
Jeff Hurst | Senior Vice President and General Manager, Vrbo |
Adam Jay |
President, Hotels.com brand |
John Kim |
President, Platform & Marketplaces |
Tucker Moodey |
President, Expedia, Portfolio & Retail Global Functions |
Cyril Ranque |
President, Travel Partners Group |
Archana Singh |
Chief People Officer |
About Expedia
History
Launched in October 1996, Expedia was founded as one of the very first online travel agencies as a division of Microsoft. Then, it was known as Microsoft Expedia Travel Services. In 1999, Rich Barton became the CEO of the company after it was spun off as a public company by Microsoft. The company was acquired by IAC in 2003 and 2005, the company again started operating as an independent travel company.
Services
Owned by the Expedia Group, Expedia is an online travel agency with its headquarters located in Seattle, WA, United States. Expedia offers a user-friendly dashboard on its website as well as a mobile app that allows users to book flights, reserve hotel rooms, browse through travel packages and cruise ships, and rent cars. The company operates on a global level and takes care of all kinds of travel discrepancies faced by travelers or users.
Facts
- Expedia provides travel services in 70+ countries
- The company manages and stores more than 70 terabytes of data
- It is networked with more than 500 airlines
- The company has made about 600 billion AI predictions to date
There Is no way to talk to anyone to cancel a reservation.
I do belive this would be a GREAT newspaper investigation!!!!!!! who can get it started?? someone in Wa state Seattle!!
Can you please email me latishabrandon30@gmail.com I was charged twice on this site I was just browsing for hotels. I dt understand how I got charged. I got a screenshot of it. I can’t get to a live person cause I dt have a 15 digit number for no confirmation number. The customer service need to upgrade on how yall communication to treat us customers…with out us it no yall to keep it moving. Please hit me up. I just got homeless buy loosing my place with me and my kids…we living in hotel to hotels. I never confirmed anything from Expedia. I like yall app dt get me wrong but when something goes wrong we need it fixed in a reasonable and professional level. Please lets get taken care of at least get a call center for us.
Expedia is nothing but a company that loves to steal peoples money. My account was hacked and I was charged for. Rental car and now they refused to give me my money because they say it’s valid yet I have stated that is fraud and have a police report and they still is valid and the agreement was not under my name. Excellent Work!!!!
Very very upsetting… I am trying to cancel my flight because I haven’t received an approval letter from Malaysian’s Immigration to enter to their country. So my flight will depart in less than two days. When I purchased the flight ticket, the Expedia agent told me that I can cancel the tickets for getting an airline credit if I am not able to obtain the letter of approval… Today, I called and the Expedia agent put me on hold for a long time. When she finally got back to me and she told me that she couldn’t reach Korean Airline agent to cancel my flight. she provided me 1800 438 5000 and wanted me to speak to Korean Airline agent to authorize for cancellation. I told her that it wasn’t my job to contact Korean air. She couldn’t get thru Korean air. She expected me to get thru Korean air that easy.. Anyway, I gave Korean Air a call and the agent from Korean air agent answered the call less than 5 mins… The Korean air agent told me that it wasn’t my job to call them.. Then I suggested to Korean air agent to do a conference call.. We did the conference call. Then the Expedia agent told me that I couldn’t do a conference call… They should call to Korean air directly without me being in the conversation.. What the hack!!!!! I requested a manager on duty to call me back and Jane L (agent from Expedia ) said they will call me in one hour… It has been almost 10 hours and I still haven’t received a phone call from a manager. I just called Expedia and the agent answered and put me on hold for 1 hour and 14mins. The response and the call dropped…. What kind of service is this…..
I need an answer….
CASE 96123415 Need help asap. We booked through expedia for a weekend get away a hotel and flight. Sadly the hotel contacted me days later after I booked to tell me the hotel was closed and could not have us stay, they told me to reach out to Expedia. I called a few times myself and finally got someone who told me they would transfer my hotel to a different hotel. They advised me no worries and gave me the name and contact phone number for the hotel. So my wife and I flew out on the dates we booked and we went to the hotel and sadly they advised they had no reservation for us, we sat on the phone for 2 hours with Expedia keep in mind our flight arrived at midnight so we were stranded in NYC at 2am with no hotel reservation. The CSR advised us she could not find a hotel for us to book us and basically told us that they would credit us back the hotel fee however it was 2am and we had no where to turn. We looked online and found a hotel near by but it was extremely expensive and the only hotel available near where we were stranded. The CSR told us to book it, send the receipt and that Expedia would pay the difference for us due to there mistake. Well here we are 2 weeks later and no one has reached out to us, we sent all our tickets, receipts to the reservation email that was provided to us, we also called this evening and was told they would credit us $25.00 which is nothing but a joke. We need this resolved asap. Thanks, Joel Aronowicz
I rented a car with Nexcar rental through Expedia on Oct 5, 2021 in Orlando Florida. Nexcar is a horrible company to rent from they don’t accept your insurance cards and just want to sell you their plan, the man canceled my reservation without telling me and had the shuttle take me back to the airport, I was left at the airport without a car rental and needed to get to my mom who was sick and going through doctor’s appointments due to cancer. I called Expedia and the man told me to rent a car from another rental place and they would reimburse me the $126.85 for mama rental and the inconvenience. I have been calling them back and forth for the past month and half and I keep getting the run around with no resolution. All I want is my money back. I will never use Expedia again they have horrible customer service. Please contact me if you’re a real company.
On November 8, 2021, I called one you representatives who lead me to believe he worked for a motel chain not your company. I was seeking a motel in a certain area in Bakersfield, Ca. He tried to put me in a hotel located on Buck Owens Blvd. I advised him the hotels in that area are known for human trafficking and drugs sales. When I booked the rooms with your associate he assured me, I was staying in a motel in the area I requested. My daughter in law arrived to the hotel that your associate rented me. It was the hotels on Buck Owens Blvd and the rooms were unsanitary and the carpets had stains. I have worked law enforcement in the Bakersfield area for over thirty years, and I know what areas are prone illegal activity.
I am sure you would not want the media to associate your company with human trafficking and other illegal activity, not to mention renting rooms that are unsanitary.
Due to your associate misleading me into charging the rooms to my credit card, I was not able to use that credit card to purchase another room. I was charged $14.99 twice, $171.67 and $85.83 for these rooms. When I asked to speak to a supervisor to get a rapid refund. The supervisor was unprofessional. I asked him what city and state was your company located in so I could file a complaint with the District Attorney, he refused to provide me with the information.
Here are some violations in regards to the hotel you rented me
HEALTH AND SAFETY CODE – HSC
DIVISION 13. HOUSING [17000 – 19997] ( Division 13 enacted by Stats. 1939, Ch. 60. )
PART 1.5. REGULATION OF BUILDINGS USED FOR HUMAN HABITATION
B (2) Defective or deteriorated flooring or floor supports.
17920.3.
Any building or portion thereof including any dwelling unit, guestroom or suite of rooms, or the premises on which the same is located, in which there exists any of the following listed conditions to an extent that endangers the life, limb, health, property, safety, or welfare of the public or the occupants thereof shall be deemed and hereby is declared to be a substandard building:
I have yet to receive a refund.
I have been an Expedia member since 2000.
I will never use them again. My flights from San Jose to Hawaii we’re cancelled in April 2020 because of covid.
I was issued flight credits and have now tried to use them twice and the flights keep getting cancelled. That’s SEVENTEEN months without resolution.
On 9/5/2021 I spent a total of FIVE AND A HALF HOURS on the phone and spoke to 8 different people…still no resolution.
Today I spoke to 2 people for a total of 1hr and 29 minute……still no resolution.
Two emails have been sent to corporate office…..still no reply.
I have filed a complaint with USDOT.
I’m writing this post in the hope that someone, anyone from corporate office will see it and resolve my issue.
Horrible. Booked a room. It was covered in bedbugs. Requested a refund which the hotel did and emailed me confirmation. Expedia has been giving me the run around. Im over this and just want my money back.
RE:travel_a5a5588d-09cc-4fdf-bd1f-544d6f839db0_v2@chat.expedia.com
Re: Your refund request for your Expedia itinerary 72139228732437
Good Day,
We are now 25days from the reservation date of July 31, 2021. As I’ve previously stated to Expedia Representatives via telephone and email, I was NOT able to take possession of the Fox rental car. I did NOT ever have possession of the Fox rental car. The reservation was made via Expedia.com and the pre-payment was provided to Expedia.com…NOT Fox Rental.
At the time of the reservation pickup at the Fox Rental SJC counter, my credit card was declined. I was then informed by the Fox agent that there would be a hold on the declined card for 24hrs. I called my card company and they had flagged the attempted transaction as a fraudulent charge and that the transaction would be approved. The Fox agent said he was unable to swipe the same card for 24hrs. As I had no other credit card to provide, I left Fox SJC Airport location WITHOUT taking possession of the rental car.
I called and spoke with an Expedia representative who tried calling Fox Rental corporate office in Los Angeles, CA. The Expedia representative said she received a recorded message to make contact during business hours Monday-Friday…and this was all taking place on Saturday, July 31, 2021.
I informed the Expedia representative that they should try calling the San Jose airport location, as it was/is open Monday – Sunday 7am-12:30am. She said she tried and was again told to call during business hours Monday – Friday. I found this odd as while I was on the phone with Expedia, my husband called the Fox SJX location and his telephone call was picked up.
When I asked the Fox Rental agent how I needed to go about receiving a refund, he informed me that since the transaction was made via Expedia that Expedia would need to handle the refund and Fox Rental was not involved.
Expedia is telling me they need to receive permission to provide me with a refund from Fox Rental and can not do so without consent from Fox Rental. Again, this does not make sense as I made the rental reservation with Expedia via Expedia.com and payment was made to Expedia.
I was told to call Expedia back on Monday, August 2nd to inquire about a refund. The hold time was 4hrs. My call was returned 8 hours later and I was again informed I would need to call back on Tuesday August 3rd and business hours, as Fox Rental was closed.
Upon calling Expedia on 8/3/21, once again, wait time was 4 hours. My call was returned before end of business day. Expedia tried calling Fox Rental and received no answer. Expedia representative said she was moving this claim to a higher department and that I would “need to just wait for someone to call you back”.
I have been waiting for 25 days.
Good Day,
We are now 25days from the reservation date of July 31, 2021. As I’ve previously stated to Expedia Representatives via telephone and email, I was NOT able to take possession of the Fox rental car. I did NOT ever have possession of the Fox rental car. The reservation was made via Expedia.com and the pre-payment was provided to Expedia.com…NOT Fox Rental.
At the time of the reservation pickup at the Fox Rental SJC counter, my credit card was declined. I was then informed by the Fox agent that there would be a hold on the declined card for 24hrs. I called my card company and they had flagged the attempted transaction as a fraudulent charge and that the transaction would be approved. The Fox agent said he was unable to swipe the same card for 24hrs. As I had no other credit card to provide, I left Fox SJC Airport location WITHOUT taking possession of the rental car.
I called and spoke with an Expedia representative who tried calling Fox Rental corporate office in Los Angeles, CA. The Expedia representative said she received a recorded message to make contact during business hours Monday-Friday…and this was all taking place on Saturday, July 31, 2021.
I informed the Expedia representative that they should try calling the San Jose airport location, as it was/is open Monday – Sunday 7am-12:30am. She said she tried and was again told to call during business hours Monday – Friday. I found this odd as while I was on the phone with Expedia, my husband called the Fox SJX location and his telephone call was picked up.
When I asked the Fox Rental agent how I needed to go about receiving a refund, he informed me that since the transaction was made via Expedia that Expedia would need to handle the refund and Fox Rental was not involved.
Expedia is telling me they need to receive permission to provide me with a refund from Fox Rental and can not do so without consent from Fox Rental. Again, this does not make sense as I made the rental reservation with Expedia via Expedia.com and payment was made to Expedia.
I was told to call Expedia back on Monday, August 2nd to inquire about a refund. The hold time was 4hrs. My call was returned 8 hours later and I was again informed I would need to call back on Tuesday August 3rd and business hours, as Fox Rental was closed.
Upon calling Expedia on 8/3/21, once again, wait time was 4 hours. My call was returned before end of business day. Expedia tried calling Fox Rental and received no answer. Expedia representative said she was moving this claim to a higher department and that I would “need to just wait for someone to call you back”.
I have been waiting for 25 days,
Melissa York
On Wed, Aug 25, 2021 at 6:30 AM wrote:
Hello Melissa,
Thank you for contacting Expedia.
We’re still working on your refund request for your car reservation with Fox Rental Cars. Once we get the information we need from the car rental company, we’ll let you know the outcome. You can expect an update within the next 24 hours.
Thanks for choosing Expedia.
Sincerely,
Albert F.
Expedia Customer Support Team
travel_a5a5588d-09cc-4fdf-bd1f-544d6f839db0_v2@chat.expedia.comThu, Aug 19, 2:41 AM (6 days ago)
Hello Melissa,
Thank you for reaching out to Expedia your refund request for your car reservation.
We are still working on your refund request for your reservation with Fox Rental Cars. Once we get the information we need from them, we will let you know the outcome. You can expect an update within the next 24 hours.
Thanks for choosing Expedia.
Sincerely,
Danna Y.
MNLDyap2
Expedia Customer Support Team
travel_a5a5588d-09cc-4fdf-bd1f-544d6f839db0_v2@chat.expedia.com Tue, Aug 17, 8:23 PM (8 days ago)Dear Melissa,
We understand your frustration to obtain a refund for your car reservation.
We apologize for the delay in sending you an email update. We are currently experiencing a high volume of email requests preventing us from responding within our normal standards.
We are still in the process of contacting Fox Rental Cars for your request. As an alternative, we have sent an email. Rest assured, we will keep you posted once we received their response.
We value your business with Expedia.
Best,
Rahma R.
mnlrregalado
Expedia Customer Service Team
travel_a5a5588d-09cc-4fdf-bd1f-544d6f839db0_v2@chat.expedia.comSun, Aug 8, 6:56 PMHello Melissa,
This is regarding your refund request for your car reservation with Fox Rental Cars.
We are still contacting the car rental for the approval of your refund. Once we get the information we need from them, we’ll let you know the outcome. You can expect an update within the next 24 hours.
Thanks for choosing Expedia.
Sincerely,
Haya S.
Mnlhsaad
Expedia Customer Support Team
I was charged twice for my stay at Country inn and suites in Atlanta Aug 5-6, 2021. I have been getting the run around trying to get my money refunded for the 4 nights I didn’t stay . The hotel tells me to contact Expedia, Expedia tells me to contact the hotel . I just want my money refunded for the nights I didn’t stay in the hotel Aug7-10 . As a company that is built on consumer satisfaction, I’m very disappointed and I really doubt if I’ll ever use EXPEDIA AGAIN. Rated.1 because of the lady that tried to help me and kept apologizing. I hope someone in your office will reach out to me and make things right. I very much doubt that will happen.
EXPEDIA SUPPORT RESPONSE
I was taken back by your response regarding my request for the following verbiage be inserted into our web page on Expedia.
DE SOTO TUDOR ON CAPITOL HILL
Thank you for choosing to stay with us at the DeSoto Tudor on Capitol Hill.
We want to provide the safest environment for our guests. We both have been vaccinated and require our guests to be fully vaccinated (14 days after your second vaccination of Pfizer and Moderna, or 14 days after your J&J) as well. If your reservation is within the 60 days, we ask that you provide us with a copy of your vaccination record within 48 hours of making your reservation. If your reservation is more than 61 days, we require a vaccination record no later than a month prior to your arrival. If we do not receive a vaccination record within the time, we cannot honor your reservation, and your reservation will be cancelled. You will also be charged for one night’s room and tax.
Please email or text your vaccination cards for each guest. If you have any further questions, please contact us by email or call us at 801-574-4006.
You must be over 30 years old to reserve accommodations and stay at the DeSoto Tudor on Capitol Hill.
EXPEDIA RESPONSE:
• This property requires that all guests provide proof of Covid-19 vaccination during check-in.
• Guests must contact the property within 30 days before arrival to arrange check-in.
DESOTO TUDOR RESPONSE:
In our request. You are asking a minimum wage desk clerk to advice the guests, if they do not have the proof of vaccination that they cannot stay at the property? You think with all the confrontations that the airlines are having, when are the hotels going to start have the same problems soon. So, who is going to be liable if someone gets hurt?
So, let us ask you this, if I have a guest that tries to check into my property, and they do not have the proof, what would you advise me to do? Their credit card has been charged, they become belligerent, and they have no other plans. I call Expedia help line and the person on the other side, try to get me to let the guests stay with us. However, I have a policy that clearly states that all guests must be fully vaccinated.
Do I call the police, this is has become a legal matter? Now, I might have to face future guest retaliation.
You mention that you “encourage our partners to communicate directly with the guest to ensure a safe a secure exchange of information.” However, utilizing the Message Center usually fails because the guests don’t check the message center. What is the point of the guests to contract the property 30 days before arrival? They do not return any communication that is sent via partner central extranet. So why would they contact the property. Most of the phone numbers that are listed are not working number for the Expedia Members. We do not receive valid contact information such as actual phone numbers or email addresses which further hinders communication and creates additional frustration for both the host and guest.
You also mention that some of the requests could not be accommodated because of the sensitive nature of the request. Can you be more specific? If you are referring to personal email or phone numbers, this is common information in the hospitality industry that most hotels receive upon booking.
I will also provide these concerns to the Utah Hotel Association since you are not willing to protect the hoteliers.
Sincerely,
Vincent Kerzman,
Managing Partner
DeSoto Tudor on Capitol Hill.