Where Is Expedia Corporate Office Headquarters

SENIORS OLDER PEOPLE USED MORE GOODS AND SERVICES THEN 20 YEAR OLDS WHY IS ITN`T THERE A 70% DISCOUNT FOR ALL 50 YEAR OLDS AND UP ON EVERY THING EXPECDIA GROUP TRAVEL AGENCY WOULD BE THE PERFECTED COMPANY TO GET THE WORD OUT TO ALL COMPANIES IN THE USA AND OVER SEAES IN OTHER COUNTRIES FOR EVER !!! MORE SENIOR CITIZENS DISCOUNTS YES !!!!!!!!!!!!!!

I have Qantas Airlines credit that was given during during Covid time. It is valid until 2023 but recently that credit is gone missing from my Expedia account. I have talked to several expedia support team. They keep telling me that they will talk to the airline and contact me back but never get call back. I am so frustrated why my credit disappeared and they can’t fix it. The airlines says the credit is still active and expedia needs to fix it. I really need someone to take responsibility and fix the issue so I can rebook my flight.

I need someone to contact me today 773.440.1250, 773.891.7716, this is ridiculous. I don’t understand how a company this big is running a clown show. None of your Customer Service Reps are train properly on all your policies. I spoke with 6 different Reps and received 6 different responses. All 6 reps gave me made up excuses to try to get me off the line. One rep had the the nerve to tell me I had a made up a confirmation number after email was sent by Expedia. THIS WILL BE THE LAST TIME I BOOK WITH EXPEDIA. I WILL MAKE SURE THAT ALL MY FAMILY, FRIENDS, AND MY VERY LARGE GROUP OF FOLLOWERS ON ALL MY SOCIAL MEDIA PLATFORMS DO NOT EVER BOOK WITH EXPEDIA.
I understand how Expedia canceled my flight without any sort of notification. If it wasn’t for me calling the airline to confirm our flights, I would of gotten to the airport for no reason. Now it will be another $200 to get my son a flight and Expedia is telling they cant do anything after EXPEDIA was the one who canceled my flight. I confirmed with my airline that the flight was canceled on Expedia.
Now on top of deal with this issue, I have another issue with Expedia returning my funds for my hotel. Expedia claimed that were going to return my call within 72 hours and I am still waiting a week after. This is ridiculous. Expedia is quick to surely pull and take the funds but there aren’t Expedia to return my funds. IVE ATTEMPTED TO SPEAK WITH A MANAGER OR SUPERVISOR BUT YOUR CUSTOMER SERVICES REPS KEEP IGNORING MY REQUEST AND JUST HANG UP MY CALL. WHAT KIND OF BUSINESS IS THIS??? I NEED A MANAGER OR SUPERVISOR TO CONTACT ME TODAY BECAUSE OUR TRIP IS NEXT WEEK AND I NEED THIS RESOLVED NOT BY ME BUT I NEED THIS RESOLVED BY EXPEDIS.

Liars, frauds, thieves… When I tried to rebook my return trip because I had tested positive for COVID-19, Expedia repeatedly told me that they were unable to make the change because there was no seats available; even though their own website showed numerous seats available (confirmed by airlines). Expedia instead tried to force me to agree to outright cancel my trip in exchange for $210 (which I refused). According to Air France, that portion of the trip was worth $915. In retaliation for my refusal to agree to what amounts to extortion and grand larceny, Expedia cancelled all of my return flights. Let me make this clear, without notice or authorization, Expedia management cancelled almost $3000 worth of tickets they had been fully paid for solely because I refused to accept their illicit and deceptive business practices. Worse, two of the tickets they cancelled was done after my wife and son were already inflight. The result was that when they arrived in Rome, their return flights to the US had been cancelled in a manner which prevented Delta and Air France to rebook them. This resulted in me having to purchase over $3000 in new tickets to get them home and another $2577 for my tickets (almost $6000 in total). All of this abuse started because I simply and in good faith, contacted Expedia asking them to move my flight to two days so I could meet the CDC entry requirements. I understand what was done is also a violation of the Americans with Disability Act. All of the above is fully documented.

Expedia makes it impossible to close an account. It is not possible to close an account from the internet nor the phone app. When calling the Expedia phone number, there is no way to speak with a human being. I honestly find it incorrect that Expedia makes it so difficult to close an account.

I have listened to the horror stories of expedia, but never experienced until this week. I will never use this company AGAIN. I’m so upset how they lie and try bullshit people THERE COOPERATE NUMER IS ALSO FAKE

There Is no way to talk to anyone to cancel a reservation.

I do belive this would be a GREAT newspaper investigation!!!!!!! who can get it started?? someone in Wa state Seattle!!

Can you please email me latishabrandon30@gmail.com I was charged twice on this site I was just browsing for hotels. I dt understand how I got charged. I got a screenshot of it. I can’t get to a live person cause I dt have a 15 digit number for no confirmation number. The customer service need to upgrade on how yall communication to treat us customers…with out us it no yall to keep it moving. Please hit me up. I just got homeless buy loosing my place with me and my kids…we living in hotel to hotels. I never confirmed anything from Expedia. I like yall app dt get me wrong but when something goes wrong we need it fixed in a reasonable and professional level. Please lets get taken care of at least get a call center for us.

Expedia is nothing but a company that loves to steal peoples money. My account was hacked and I was charged for. Rental car and now they refused to give me my money because they say it’s valid yet I have stated that is fraud and have a police report and they still is valid and the agreement was not under my name. Excellent Work!!!!

Very very upsetting… I am trying to cancel my flight because I haven’t received an approval letter from Malaysian’s Immigration to enter to their country. So my flight will depart in less than two days. When I purchased the flight ticket, the Expedia agent told me that I can cancel the tickets for getting an airline credit if I am not able to obtain the letter of approval… Today, I called and the Expedia agent put me on hold for a long time. When she finally got back to me and she told me that she couldn’t reach Korean Airline agent to cancel my flight. she provided me 1800 438 5000 and wanted me to speak to Korean Airline agent to authorize for cancellation. I told her that it wasn’t my job to contact Korean air. She couldn’t get thru Korean air. She expected me to get thru Korean air that easy.. Anyway, I gave Korean Air a call and the agent from Korean air agent answered the call less than 5 mins… The Korean air agent told me that it wasn’t my job to call them.. Then I suggested to Korean air agent to do a conference call.. We did the conference call. Then the Expedia agent told me that I couldn’t do a conference call… They should call to Korean air directly without me being in the conversation.. What the hack!!!!! I requested a manager on duty to call me back and Jane L (agent from Expedia ) said they will call me in one hour… It has been almost 10 hours and I still haven’t received a phone call from a manager. I just called Expedia and the agent answered and put me on hold for 1 hour and 14mins. The response and the call dropped…. What kind of service is this…..
I need an answer….

CASE 96123415 Need help asap. We booked through expedia for a weekend get away a hotel and flight. Sadly the hotel contacted me days later after I booked to tell me the hotel was closed and could not have us stay, they told me to reach out to Expedia. I called a few times myself and finally got someone who told me they would transfer my hotel to a different hotel. They advised me no worries and gave me the name and contact phone number for the hotel. So my wife and I flew out on the dates we booked and we went to the hotel and sadly they advised they had no reservation for us, we sat on the phone for 2 hours with Expedia keep in mind our flight arrived at midnight so we were stranded in NYC at 2am with no hotel reservation. The CSR advised us she could not find a hotel for us to book us and basically told us that they would credit us back the hotel fee however it was 2am and we had no where to turn. We looked online and found a hotel near by but it was extremely expensive and the only hotel available near where we were stranded. The CSR told us to book it, send the receipt and that Expedia would pay the difference for us due to there mistake. Well here we are 2 weeks later and no one has reached out to us, we sent all our tickets, receipts to the reservation email that was provided to us, we also called this evening and was told they would credit us $25.00 which is nothing but a joke. We need this resolved asap. Thanks, Joel Aronowicz

I rented a car with Nexcar rental through Expedia on Oct 5, 2021 in Orlando Florida. Nexcar is a horrible company to rent from they don’t accept your insurance cards and just want to sell you their plan, the man canceled my reservation without telling me and had the shuttle take me back to the airport, I was left at the airport without a car rental and needed to get to my mom who was sick and going through doctor’s appointments due to cancer. I called Expedia and the man told me to rent a car from another rental place and they would reimburse me the $126.85 for mama rental and the inconvenience. I have been calling them back and forth for the past month and half and I keep getting the run around with no resolution. All I want is my money back. I will never use Expedia again they have horrible customer service. Please contact me if you’re a real company.

On November 8, 2021, I called one you representatives who lead me to believe he worked for a motel chain not your company. I was seeking a motel in a certain area in Bakersfield, Ca. He tried to put me in a hotel located on Buck Owens Blvd. I advised him the hotels in that area are known for human trafficking and drugs sales. When I booked the rooms with your associate he assured me, I was staying in a motel in the area I requested. My daughter in law arrived to the hotel that your associate rented me. It was the hotels on Buck Owens Blvd and the rooms were unsanitary and the carpets had stains. I have worked law enforcement in the Bakersfield area for over thirty years, and I know what areas are prone illegal activity.

I am sure you would not want the media to associate your company with human trafficking and other illegal activity, not to mention renting rooms that are unsanitary.

Due to your associate misleading me into charging the rooms to my credit card, I was not able to use that credit card to purchase another room. I was charged $14.99 twice, $171.67 and $85.83 for these rooms. When I asked to speak to a supervisor to get a rapid refund. The supervisor was unprofessional. I asked him what city and state was your company located in so I could file a complaint with the District Attorney, he refused to provide me with the information.

Here are some violations in regards to the hotel you rented me

HEALTH AND SAFETY CODE – HSC
DIVISION 13. HOUSING [17000 – 19997] ( Division 13 enacted by Stats. 1939, Ch. 60. )
PART 1.5. REGULATION OF BUILDINGS USED FOR HUMAN HABITATION

B (2) Defective or deteriorated flooring or floor supports.

17920.3.
Any building or portion thereof including any dwelling unit, guestroom or suite of rooms, or the premises on which the same is located, in which there exists any of the following listed conditions to an extent that endangers the life, limb, health, property, safety, or welfare of the public or the occupants thereof shall be deemed and hereby is declared to be a substandard building:

I have yet to receive a refund.

I have been an Expedia member since 2000.
I will never use them again. My flights from San Jose to Hawaii we’re cancelled in April 2020 because of covid.
I was issued flight credits and have now tried to use them twice and the flights keep getting cancelled. That’s SEVENTEEN months without resolution.
On 9/5/2021 I spent a total of FIVE AND A HALF HOURS on the phone and spoke to 8 different people…still no resolution.
Today I spoke to 2 people for a total of 1hr and 29 minute……still no resolution.
Two emails have been sent to corporate office…..still no reply.
I have filed a complaint with USDOT.
I’m writing this post in the hope that someone, anyone from corporate office will see it and resolve my issue.

Horrible. Booked a room. It was covered in bedbugs. Requested a refund which the hotel did and emailed me confirmation. Expedia has been giving me the run around. Im over this and just want my money back.

RE:travel_a5a5588d-09cc-4fdf-bd1f-544d6f839db0_v2@chat.expedia.com
Re: Your refund request for your Expedia itinerary 72139228732437
Good Day,
We are now 25days from the reservation date of July 31, 2021.  As I’ve previously stated to Expedia Representatives via telephone and email, I was NOT able to take possession of the Fox rental car.  I did NOT ever have possession of the Fox rental car. The reservation was made via Expedia.com and the pre-payment was provided to Expedia.com…NOT Fox Rental.
At the time of the reservation pickup at the Fox Rental SJC counter, my credit card was declined. I was then informed by the Fox agent that there would be a hold on the declined card for 24hrs.  I called my card company and they had flagged the attempted transaction as a fraudulent charge and that the transaction would be approved.  The Fox agent said he was unable to swipe the same card for 24hrs.  As I had no other credit card to provide, I left Fox SJC Airport location WITHOUT taking possession of the rental car.
I called and spoke with an Expedia representative who tried calling Fox Rental corporate office in Los Angeles, CA.  The Expedia representative said she received a recorded message to make contact during business hours Monday-Friday…and this was all taking place on Saturday, July 31, 2021.
I informed the Expedia representative that they should try calling the San Jose airport location, as it was/is open Monday – Sunday 7am-12:30am.  She said she tried and was again told to call during business hours Monday – Friday.  I found this odd as while I was on the phone with Expedia, my husband called the Fox SJX location and his telephone call was picked up.
When I asked the Fox Rental agent how I needed to go about receiving a refund, he informed me that since the transaction was made via Expedia that Expedia would need to handle the refund and Fox Rental was not involved.
Expedia is telling me they need to receive permission to provide me with a refund from Fox Rental and can not do so without consent from Fox Rental.  Again, this does not make sense as I made the rental reservation with Expedia via Expedia.com and payment was made to Expedia.  
I was told to call Expedia back on Monday, August 2nd to inquire about a refund.  The hold time was 4hrs.  My call was returned 8 hours later and I was again informed I would need to call back on Tuesday August 3rd and business hours, as Fox Rental was closed.
Upon calling Expedia on 8/3/21, once again, wait time was 4 hours.  My call was returned before end of business day.  Expedia tried calling Fox Rental and received no answer.  Expedia representative said she was moving this claim to a higher department and that I would “need to just wait for someone to call you back”.
I have been waiting for 25 days.
Good Day,
We are now 25days from the reservation date of July 31, 2021.  As I’ve previously stated to Expedia Representatives via telephone and email, I was NOT able to take possession of the Fox rental car.  I did NOT ever have possession of the Fox rental car. The reservation was made via Expedia.com and the pre-payment was provided to Expedia.com…NOT Fox Rental.
At the time of the reservation pickup at the Fox Rental SJC counter, my credit card was declined. I was then informed by the Fox agent that there would be a hold on the declined card for 24hrs.  I called my card company and they had flagged the attempted transaction as a fraudulent charge and that the transaction would be approved.  The Fox agent said he was unable to swipe the same card for 24hrs.  As I had no other credit card to provide, I left Fox SJC Airport location WITHOUT taking possession of the rental car.
I called and spoke with an Expedia representative who tried calling Fox Rental corporate office in Los Angeles, CA.  The Expedia representative said she received a recorded message to make contact during business hours Monday-Friday…and this was all taking place on Saturday, July 31, 2021.
I informed the Expedia representative that they should try calling the San Jose airport location, as it was/is open Monday – Sunday 7am-12:30am.  She said she tried and was again told to call during business hours Monday – Friday.  I found this odd as while I was on the phone with Expedia, my husband called the Fox SJX location and his telephone call was picked up.
When I asked the Fox Rental agent how I needed to go about receiving a refund, he informed me that since the transaction was made via Expedia that Expedia would need to handle the refund and Fox Rental was not involved.
Expedia is telling me they need to receive permission to provide me with a refund from Fox Rental and can not do so without consent from Fox Rental.  Again, this does not make sense as I made the rental reservation with Expedia via Expedia.com and payment was made to Expedia.  
I was told to call Expedia back on Monday, August 2nd to inquire about a refund.  The hold time was 4hrs.  My call was returned 8 hours later and I was again informed I would need to call back on Tuesday August 3rd and business hours, as Fox Rental was closed.
Upon calling Expedia on 8/3/21, once again, wait time was 4 hours.  My call was returned before end of business day.  Expedia tried calling Fox Rental and received no answer.  Expedia representative said she was moving this claim to a higher department and that I would “need to just wait for someone to call you back”.
I have been waiting for 25 days,
Melissa York

On Wed, Aug 25, 2021 at 6:30 AM wrote:
Hello Melissa,

Thank you for contacting Expedia.

We’re still working on your refund request for your car reservation with Fox Rental Cars. Once we get the information we need from the car rental company, we’ll let you know the outcome. You can expect an update within the next 24 hours.

Thanks for choosing Expedia.

Sincerely,
Albert F.
Expedia Customer Support Team

travel_a5a5588d-09cc-4fdf-bd1f-544d6f839db0_v2@chat.expedia.comThu, Aug 19, 2:41 AM (6 days ago)
Hello Melissa,

Thank you for reaching out to Expedia your refund request for your car reservation.

We are still working on your refund request for your reservation with Fox Rental Cars. Once we get the information we need from them, we will let you know the outcome. You can expect an update within the next 24 hours.

Thanks for choosing Expedia.

Sincerely,

Danna Y.
MNLDyap2
Expedia Customer Support Team

travel_a5a5588d-09cc-4fdf-bd1f-544d6f839db0_v2@chat.expedia.com Tue, Aug 17, 8:23 PM (8 days ago)Dear Melissa,

We understand your frustration to obtain a refund for your car reservation.

We apologize for the delay in sending you an email update. We are currently experiencing a high volume of email requests preventing us from responding within our normal standards.

We are still in the process of contacting Fox Rental Cars for your request. As an alternative, we have sent an email. Rest assured, we will keep you posted once we received their response.

We value your business with Expedia.

Best,

Rahma R.
mnlrregalado
Expedia Customer Service Team

travel_a5a5588d-09cc-4fdf-bd1f-544d6f839db0_v2@chat.expedia.comSun, Aug 8, 6:56 PMHello Melissa,

This is regarding your refund request for your car reservation with Fox Rental Cars.

We are still contacting the car rental for the approval of your refund. Once we get the information we need from them, we’ll let you know the outcome. You can expect an update within the next 24 hours.

Thanks for choosing Expedia.

Sincerely,

Haya S.
Mnlhsaad
Expedia Customer Support Team

I was charged twice for my stay at Country inn and suites in Atlanta Aug 5-6, 2021. I have been getting the run around trying to get my money refunded for the 4 nights I didn’t stay . The hotel tells me to contact Expedia, Expedia tells me to contact the hotel . I just want my money refunded for the nights I didn’t stay in the hotel Aug7-10 . As a company that is built on consumer satisfaction, I’m very disappointed and I really doubt if I’ll ever use EXPEDIA AGAIN. Rated.1 because of the lady that tried to help me and kept apologizing. I hope someone in your office will reach out to me and make things right. I very much doubt that will happen.

EXPEDIA SUPPORT RESPONSE
I was taken back by your response regarding my request for the following verbiage be inserted into our web page on Expedia.
DE SOTO TUDOR ON CAPITOL HILL
Thank you for choosing to stay with us at the DeSoto Tudor on Capitol Hill.

We want to provide the safest environment for our guests. We both have been vaccinated and require our guests to be fully vaccinated (14 days after your second vaccination of Pfizer and Moderna, or 14 days after your J&J) as well. If your reservation is within the 60 days, we ask that you provide us with a copy of your vaccination record within 48 hours of making your reservation. If your reservation is more than 61 days, we require a vaccination record no later than a month prior to your arrival. If we do not receive a vaccination record within the time, we cannot honor your reservation, and your reservation will be cancelled. You will also be charged for one night’s room and tax.

Please email or text your vaccination cards for each guest. If you have any further questions, please contact us by email or call us at 801-574-4006.

You must be over 30 years old to reserve accommodations and stay at the DeSoto Tudor on Capitol Hill.

EXPEDIA RESPONSE:
• This property requires that all guests provide proof of Covid-19 vaccination during check-in.
• Guests must contact the property within 30 days before arrival to arrange check-in.
DESOTO TUDOR RESPONSE:
In our request. You are asking a minimum wage desk clerk to advice the guests, if they do not have the proof of vaccination that they cannot stay at the property? You think with all the confrontations that the airlines are having, when are the hotels going to start have the same problems soon. So, who is going to be liable if someone gets hurt?
So, let us ask you this, if I have a guest that tries to check into my property, and they do not have the proof, what would you advise me to do? Their credit card has been charged, they become belligerent, and they have no other plans. I call Expedia help line and the person on the other side, try to get me to let the guests stay with us. However, I have a policy that clearly states that all guests must be fully vaccinated.
Do I call the police, this is has become a legal matter? Now, I might have to face future guest retaliation.
You mention that you “encourage our partners to communicate directly with the guest to ensure a safe a secure exchange of information.” However, utilizing the Message Center usually fails because the guests don’t check the message center. What is the point of the guests to contract the property 30 days before arrival? They do not return any communication that is sent via partner central extranet. So why would they contact the property. Most of the phone numbers that are listed are not working number for the Expedia Members. We do not receive valid contact information such as actual phone numbers or email addresses which further hinders communication and creates additional frustration for both the host and guest.
You also mention that some of the requests could not be accommodated because of the sensitive nature of the request. Can you be more specific? If you are referring to personal email or phone numbers, this is common information in the hospitality industry that most hotels receive upon booking.
I will also provide these concerns to the Utah Hotel Association since you are not willing to protect the hoteliers.
Sincerely,
Vincent Kerzman,
Managing Partner
DeSoto Tudor on Capitol Hill.