European Wax Center Corporate office Headquarters

I need to report a “manager” and show the proof of abuse of power, discrimination, and others things what I received. I need to talk to somebody asap. We need to respect everybody position and is not fair that somebody stay working for x or y reason…

I bought two separate gift cards during the black friday deal and haven’t received the gift cards via email. Please email me back or call me

On September 18, 2023 I visited the European Wax Center at 1901 Rudy Lane, Louisville, KY 40207. On my visit that day I paid $64.38 for my first ever visit. They were offering a buy three visits get one free for $180. I agreed to that offer. I received one receipt via e-mail for the $64.38. I also received another receipt for $720 due for 12 visits with $180.00 paid leaving a balance of $540.00. I called the salon to tell them I didn’t want 12 visits, I only wanted the 4 visits for $180. I was told the manager would have to call me back as she was not in at the moment. I then noticed another $180 charge to my credit card on 10/18/23. I called several times and was always told the manager would have to call me back. No return calls received EVER or emails. On 11/3/23, I’d had enough. I called the salon again with the same “the manager would have to call me back”. I told the person I was speaking with that if the “manager” didn’t call me back by that afternoon, I would be at the salon in the morning. I received a call back that day from Shelly Barnhill. I explained to her that I didn’t want 12 visits, I only wanted the four for $180. She said that she gave me an in-store credit of $360 for 7 visits. I repeated I only wanted the four visits that I had already paid $180 for. She kept repeating about the in-store credit and I kept repeating I didn’t want the in-store credit. I finally said just cancel the whole thing. I won’t be coming back in. Just keep the in-store credit and refund the $360 charged to my credit card. She wouldn’t respond so I repeated that I just wanted her to refund $360 to my credit card. She hung up on me. I have now realized that I should have checked more reviews than her locations website. It seems customers all over the US are having this same problem. I sent an email on European Wax Center Corporate website on 11/15/23 and have received no response as of today 11/21/23. Forget trying to call the phone #’s provided. They only refer you back to the Corporate website to file a complaint (that they don’t answer) and don’t allow you to actually speak to a customer service rep. I have now contacted the BBB, my credit card company and the Office of the Attorney General Consumer Protection. I just want my $360 back as I am NOT nor EVER use European Wax Centers AGAIN.

I am bout sick and tired of being treat unfairly. On May 13, 2023 I was checking out at the Union, NJ 1701 Morris Ave location and was offered to renew a pass that still had 5 passes left. I politely declined and said I was not interested and that I will be paying cash as I go. The front desk person stated that I could buy 7 chin and 7 bikini passes for on $117. I asked her was that a one time payment because I was not interested in making any payments. She said yes only 1 times. Sounding like a good deal I said sure. On June 13, 2023 another $117 was processed from my account. I immediately called the location and could not get through for nearly 9 hours. I reached someone who said they had been having the issue all day and that she would refund the complete $234 of charges and cancel the passes and that I should see a refund in 5 business days. After a not seeing the refund I contacted the location again and I was told it would be escalated to a manager. I heard nothing back after two days. I visited the location and Nia advised she would contact the manager Maria. Two days later still no response. I called the store and spoke to someone again and asked for a corporate number and the associate told me no. I asked her for her name and she told me no and proceeded to hang up on me. I called back the next day and Tyra said she was the manager and that she understood but I would have to go to the Jersey City location because that’s where the transaction happened. I advised Tyra that I had never been to Jersey City and asked how was it possible for this to happen. She said the associate who closed me out in May 13th was an employee from the Jersey City location helping out in Union. By now it’s July and I have contacted the store more and more Tamika advises she not a manager but can give me a $234 store credit. Then I said why if I didn’t sign up for this and you’re telling me Jersey City store did this mess. I filed a dispute with the bank, BBB and Consumer Affairs. On July 13, 2023 I get a call from someone named Courtney who now tells me this Union NJ location does not have any managers just floating managers and that only a $234 store credit is being offered. I told her that’s not acceptable and who is making this deal. She said she is. On July 14, 2023 I get a text to confirm my 7/15/23 appointment. I call and reschedule only for someone to call me back and tell me I’m no longer welcome in the location. So y’all steal my bank account information, go to another city and county and steal money out of my bank account by signing me up for something I said no to, and then refuse to give me back my money and then tell me I’m no longer welcome in the location. This is fraud. I am now on my way to contacting my attorney.

Columbia, Missouri location issues. I frequented the KC Metro locations for years (Zona, Leawood, Olathe, Mission) and any problems were always fixed immediately. The CoMo location is horrible. I do not recommend. Here is my BBB complaint, response, and my rebuttle. As of yet, no refund, no credit. In addition, though not mentioned here, they have taken waxes off of my wax pass and/or charged me when I called within the time limit to cancel. I will never go to this location again.

The on-site employees’ constant blaming “corporate policy” is giving every EWC a bad reputation. They are not trained to use the computer system, therefore, I have TWO accounts, and have passes on BOTH accounts, which I was not told about and ended up buying more, when I had some available. This $5 increment situation is absolutely ridiculous. A client should be allowed a refund or credit regardless of that “corporate policy” and/or the on-site employees need to be trained accordingly.

After reading through other complaints, I am sorry I never kept track of my waxes/dates because I have been robbed of money/waxes and who know where they are charging them (friends, family, themselves????) but this is one luxury I have afforded myself on a fixed income because of medical issues with shaving.

Here’s the story in reverse order.

To Whom It May Concern:
Re: Complaint #20091058
European Wax Center
Columbia, MO 65201
(573) 442-8554
Carmen Kindlin, Manager

In response to Carmen Kindlin’s reply, I provide the following information to ensure the accuracy of the timeline of events:

May 2, 2023 was the date of the visit in question, when I was burned, and the initial complaint was filed.

I spoke with the manager via telephone the following week.

Ms. Kindlin referred to “5/22/23” as the complaint date, but that is closer to when I returned to make a purchase. They refuse to give paper receipts, and I never received the email receipt, so I cannot be sure.

I expressed I was not happy the day of the service to the waxer, before filing the complaint. I was uncomfortable and in pain the remainder of that day and for quite a while after the initial wax.

In the past, I was a guinea pig for new trainees. I am far from a model, but EWC refers to it as “modeling,” and I have had upwards of 30 experiences with trainees in the KC Metro area. I have been burned, bruised, flipped, dipped, you name it. I was asked time and again because I am able to convey what may be wrong, without destroying their confidence or making it uncomfortable for the new waxers.

I did not say anything to the “Guest Service Associate” (“GSA”) who was working the counter on the day of the wax because they were occupied.

The “Shift Lead” did call me to discuss the wax because I live over an hour away from Columbia, Missouri. I do not remember her name, it could have been Ms. Kindlin. That call was productive, I reiterated the waxer was a nice woman, but she would not listen to me on the table, she was not rude, just dismissive. I had never been burned that badly or had that much hair left even when it was a trainee. In KC, I would just pop in for a touch up on the remaining hair, no problem. But I would not return to Columbia, Missouri for longer than the expired time for a touch-up, plus I was still healing.

Ms. Kindlin stated, “A couple weeks later client came in to purchase products. She was told that our booking system only allows us to use points in $5 increments so totals that have a bit of extra change (like $6.74) will have to be paid for with a card or cash.” There was a lot before they came up with this total. The GSA was initially unable to get the purchase to go through. She and I brainstormed reasons and what might fix this. I suggested breaking the purchase in half and doing two transactions. I did not meet the full amount I had available, so I also suggested buying something else. This took at least 15 minutes, without success, before she finally decided to ask for help. The GSA went to the back and returned with another woman to try to figure out the problem. They were laughing when they returned to the front after a few minutes in the back. The second woman was not sure why it was rejecting the purchase either, other than they do not usually encounter that high of an amount in points. I even got something else to try to use the entire balance, but it still was not working. Probably another ten to fifteen minutes passed while they fiddled with the EWC system. Finally, they got it to go through, with a balance remaining on my points. I do not know how. They came up with a figure higher than $5 for me to pay. When I questioned why I would have more than $5, when there was still a balance on my points, they rolled their eyes at each other. So, yes, I was getting frustrated, too. We were all three frustrated at the quality of the EWC computer system. It took a while for them to understand this logic, they did something else in the computer and came up with $2 and some change due. I did not bring my purse in, so I went back out to get this money. They were condescending and rude. The second woman had an attitude before she even spoke to me.

Ms. Kindlin further stated, ”Client was extremely angry about this and started yelling and screaming in our lobby. She stormed out and forgot a lotion on the counter so she came back in, grabbed the lotion, and stormed back out (still yelling and screaming).” This is not accurate. After I paid the smaller amount, I was handed my bag of products from the GSA, who had it sitting on the desk level beside her. And, I did not forget the lotion. The GSA left it beside her computer on the desk level for some reason. They continued to be condescending, smirking, and laughing. When I got to my car, I decided I had better check the bag and noticed the missing bottle of lotion. When I returned, for the third time, the second woman was still behind the desk and talking to the GSA about it. I said, “I’m missing a lotion.” They were well aware, rolled their eyes again, and handed it to me immediately. I took it and started to walk out again when the second woman said very loudly, “Oh, and have a nice day” in a sing-song voice. I had enough. I turned around at the door and said, “You can both go f yourselves.” And left. I do not know anyone would be able to “storm out” of the building, as it has a mechanism to slow the door. If I had been able to, I probably would have slammed it. I had never been treated this poorly at EWC and yes, I was very angry.

I can assure you these two employees did laugh, behaved in a condescending manner, and were not trained properly to use the EWC system.

Finally, Ms. Kindlin stated, “We would be more than happy to refund the amount left on them, however we can not give her an extra $500. We have no way of getting that to her unless it is in the form of a store credit which she would not be able to because she is no longer allowed at our center.” I am willing to accept my money back on the passes I have left. EWC will need to check both accounts they have created for me in their system, as I have at least one brazilian left on one account and multiple brazilians, lower leg, eyebrow, and underarm waxes left on the other one. As I am a big fan of and have been utilizing EWC’s services for nearly ten years, a $500 credit is also amenable, as I plan to return to the KC Metro (where EWC has a higher standard of training their employees) to use them and/or will purchase product online, which I have been using for a long time. I couldn’t care less about them banning me from the Columbia store, though I find it amusing.

I paid cash for the wax passes back in October, 2022. I understand they will probably not be willing to return cash for accounting purposes, therefore, they can either mail a check to me at the below address; alternatively, I will provide a credit card for them to apply for the refund.

Sincerely,
Client

Complaint Details (submitted May 5, 2023):
On 5/5/23, I had underarm, Brazilian & lower leg waxes. I have been waxed for years, even serving as a guinea pig for trainees at ewc locations in the kc metro. So, I am knowledgeable about the temp and process. I told the waxer it was too hot after it burned my underarm. She assured me it was not, even though I felt it burning. I asked her to adjust it. It was just as hot on my Brazilian area, so I told her again. It fell on deaf ears. She proceeded to ply my nether region with an ARMOR of wax. Even worse, she failed to remove a LOT of hair. I submitted a complaint online & few days later, a manager called, talked it out, and “refunded” me by adding credit to my account. Today, 5/22/23, I went in for product, I’m still healing & can’t get a touch up. I am met with: Because of “corporate policy” you can only spend a portion. You can only use it in $5 incriminate. Maybe if you buy more it will go through. The corporate program won’t let me process it. I explained the reason I had credit was because I was burned. I live an hour away. And this is not acceptable. Another employee is called. Lead waxer. Same thing. At this point, I am not happy. They are sorry, but oh well, let me get another bottle of lotion, maybe it will go through. Ok. It works. But now I OWE THEM $2.05. I am currently not in good physical shape, have little money, and have to go back to the car for the money. They give NO RECEIPTS on-site. Your only option is email. I get to the car, no lotion. Have to go BACK in, where they are now laughing at me. I have lupus and the stress of this situation has now caused a flare up in my body, aside from blatant rudeness and lack of customer care & ridiculous policies to trap customers into spending more when they present it as being a reward for being a loyal customer, which I was. I have hundreds of dollars of wax passes left, I want them refunded, along with another $500 for the condescending attitudes of their employees & failure to perform services.

From the Business on Wednesday, July 5, 2023
This message is in regards to the complaint left by client on 5/22/23. So sorry for the late response. We have been quite busy and just now found the email about her complaint. I would like to address the service that was provided first. After her service she expressed how she was not happy. The Guest Service Associate that was working at the time told client that she would contact the Shift Lead and she would take care of it. The following day the Shift Lead called her and informed her that because she used a wax pass to pay for the service, she was unable to refund the service, but she could add points to the account. Client agreed with this and the Shift Lead added the correct amount of points to her account. A couple weeks later client came in to purchase products. She was told that our booking system only allows us to use points in $5 increments so totals that have a bit of extra change (like $6.74) will have to be paid for with a card or cash. Client was extremely angry about this and started yelling and screaming in our lobby. She stormed out and forgot a lotion on the counter so she came back in, grabbed the lotion, and stormed back out (still yelling and screaming). As for her statement about our employees “laughing at her”, I can assure you that is not true. Our employees are trained to treat everyone with the utmost respect. Finally, the wax passes. We would be more than happy to refund the amount left on them, however we can not give her an extra $500. We have no way of getting that to her unless it is in the form of a store credit which she would not be able to because she is no longer allowed at our center.

Thank you,
Carmen Kindling

Need corporate to contact me asap

The Snellville location was the worst ever the service was not good at all

Went to the highland Indiana location to receive my service showed them my 50% off coupon for my service, I have had serveral services done here so the 50% coupon should have applied to todays service. The cashiers at the front desk denied myself and several other African American customers the use of the coupon stating that it was for new customers or new services which is not what the coupon states… there are 2 different 50% off options within the email and when I presented it to them as well as the other young lady that was ahead of me we were denied the use of the coupon. This is very unacceptable due to the fact that the out right accepted the exact same coupon from several other race customers that were there for follow up services.

Want you to know that someone using your info.mail@waxcenter.com has sent at least 100 scam emails (I was in a mass email with 99 other people). Claims to be an account suspension from Amazon wanting us to click a link to fix the problem. (Trying to get people’s personal information). I have a copy of the email if you would like it. My phone is (903) 217-6885.
Please stop this.

I need Corporate Headquarters Customer Service to contact me. Where do I find this contact on the website?

I have been going to EWC for a few years and satisfied with the service until yesterday. On my previous visit 6weeks ago my technician recommended groom powder due for my eyebrows and picked out the color and I purchased ( I usually use brow gel but went with her suggestion) when I tried it the color was to light so on my next visit (yesterday) I brought it with me explaining the issue and would like to exchange for a darker color or get another brow gel. I was told that because it was opened that they could not take it back. I stated that if I purchase a makeup product from say Sephora or Mac and I don’t like the product they will exchange with no problem….. was told this is company policy. I am not happy with this “policy” and am sorry I just purchased another package. Unhappy customer!

Dear EWC Headquarters,
I purchased a 12 series wax pass from the location listed below:
7310 Yankee Road
Liberty Township, Ohio 45044
Ph: (513) 847-8391
Invoice Number: 060237377

I have been reaching out to that location since September in regards to a refund. I expressed to two separate managers , that my body has broke out in rashes in both my groin and underarm area and I’ve been working with my dermatologist to determine the cause. The result of the testing revealed Im allergic to honeycomb, beeswax, and propolis. I had a point of contact named Denise, who informed me she would need to reach out to corporate to issue the refund. Now Im being told this is not an option. Of the 24 passes I purchased (12 underarm/12 brazilian) I’ve used 3 each, equivalent to 6 services. With a total of
18 services remaining. My last payment towards this pass was Feb22 so it has not been a year since I purchased as the member I spoke with tried to claim. I intially had a reaction in Nov of 21 but i did not correlate it to your company as I had not had an reaction previously. It wasn’t until I had another reaction following an addtional wax session that my dermatologist tested me for allergies, contact dermatitus and the results were as stated above. I do understand my package was done at a discounted rate and to refund the remaining balance I will be charged the original/daily amount for the 6 services received will be deducted. The total for the combination of both packages charged to my credit card came to 805.14 which included tax. The services daily prices listed are:
$63.00 x3 = $189.00 + Ohio tax $10.90 =$199.90
$27.00 x3 = $81.00 + Ohio tax $4.65 = $85.65
Bringing my total amount deducted from refund to $285.55. I am requesting a refund of the remaining balance of $519.55 to be put back on the original card used for purchase indicated on my invoice or can be provided when necessary. I was offered an in store credit which is not acceptable because what would i do with $500 worth of products I’m allergic to? I can provide pictures of my groin and underarm area along with the results from my allergy test results. I initally did this to do something nice for myself. I am not in a position to give/gift away $500. I did not have bad servive from the waxers, I actually enjoyed my services, unfortunately Im in a position where I physically can no longer use your products. Please contact me on how to proceed forward as this process has unnecessarily prolonged. If this cannot be resolved I may be forced to report your company for bad practices and take legal actions. Thank you for taking the time to review and help me to finally solve this issue, thank you.

I went to west Caldwell nj location for eyebrows girl at register took money out of my account

I need Corporate Headquarters Customer Service to contact me. Where do I find this contact on the website?

I have been trying without any success to get a resolution with a European Wax Center in Houston, Tx. Location is on Eldridge. They charged me for the wrong wax pass. When I tried to get it corrected the manager accused me of yelling which never happened. When she became defensive I left the store. I felt unwelcome. I cancelled my appointment t because I felt unwelcome. I received a call and was requested to call them back about the wax pass. When I did I was informed that they had canceled the wax pass. I was told that I couldn’t get a refund and a credit was issued. I went to a different location and I was informed that while they could see the credit it could not be accessed. The manager at Royal Oaks didn’t see that the credit was entered in a way that was accessible in any way at all. I have contacted the Eldridge store and they will not talk to me or help me. I can’t get anyone to call me or tell me how I’m going to be able to get over access to the money I paid in for the WAX pass and the charges which have been unused returned to me. I will have no choice and will need to report them to the consumer.gov which is available to protect us from this kind of horrible behavior. I had to pay an additional cost to the second location for waxing because the credit which is on my account is inaccessible to me by any other European Wax center be a use since Eldridge canceled my wax pass. Can someone please look into this and help me resolve this matter.

Dear EWC headquarters,
I had a negative experience at your Lee’s Summit MO location, treated poorly enough and with false allegations that I want the franchisor or business owner to know about it. Contact me to discuss.

I never received points for my order online. That very same day I went to get waxed and bought $165.00 in product. My online order I never received points for snd yes I was logged in.

I recently went here for a nose waxing and was way over charged. $38 to be exact because I told the girl to charged $22 with the tip and she charged me $22 for the tip plus the $16 waxing. Upon speaking with Jasmine, the manager, she said she would credit me back the difference however, I started receiving calls and text saying I need to give them my card information to charge me again because they’re credited back the entire $38 even though there’s no credit to my account. I stated I would not be giving and more money until the money that was owed back to me was paid. It was that moment when I started receiving NO CALLER ID calls for the next 30 minutes. 19 of them in fact. So I called back to the store where the girl told me her manager was calling me but it was more harassment because she never left messages she just kept calling over and over and over until I threatened to call the police and then they stopped. I’m actually pretty mortified by the conduct of the employees at this location and have all the screen shots of the 19 harassing phone calls and the calls and texts from the location. This experience was down right scary and should be addressed immediately because this was harassment and bullying.

Is there an actual number and person we can speak to in Corporate? This is not how you run a business, by the looks of these comments and many more reviews else where, many people would agree as well. you are loosing customers for being irresponsible and careless. I NEED TO SPEAK TO SOMEONE AT CORPORATE! STOP HIDING!

I visited the European wax center in southlake back in may of this year & purchased some wax passes. I asked questions, including how their refunds work & was told that they do refunds for people if needed so it should be no issue if I end up wanting one, I was told nothing about a return policy. Then in September I decided to start accutane which prevents me from being waxed. I called the center to see about getting a refund & the employee I spoke to told me it would be no problem & she would submit a form. Then a week passed, I called back to get an update on the refund & was told a manager would call me the next day to give me info. Nobody called so after another week I called again and asked about my refund. They said they might of submitted it to the wrong account so they would try again & the money should be back in my account within 2-3 days. I waited 5 days, nothing was refunded so I called for the 4th time, I spoke to a manager & she told me that I actually couldn’t receive a refund because i must request it within 50 days of purchase. Again, I was NEVER told this. She then went on to tell me that this is advertised everywhere (it’s not) & that she’s sorry that her employee misinformed me but that’s their policy. I would’ve followed the 50 day policy if I was told about it the first time I had called but they gave me the run around for a whole month. Also, I did not know I was going to start accutane which prevents you from being waxed for a whole year within my 50 days of purchase. It is not fair that I am now out of money & they are not doing ANYTHING to work with me despite me being misinformed by one of their own employees. Do not buy passes from them if you have any possibility of wanting a refund in the future bc they are greedy and won’t give you back your money. I work in the service industry, I always respect policies but when I am misinformed there is nothing I can do, I trusted the employees words, I didn’t think I needed to go on their website & read through all of their policies to fact check her but now I realize I should’ve.

I received an email that says hey we miss you so here’s a free wax on us using code missyou22 .. I proceeded to call to schedule an appointment and was told that the new Rochelle location isn’t participating which my friend got the same email and was able to use it at that particular location. I then called a different location (bay plaza) and they explained that I would have to go to my regular place in new Rochelle. I then wrote an email trying to get clarity and I had a very unprofessional, unpleasant, very combative, disrespectful assistant district manager name Melissa phone number +1 (610) 688-8200 who couldn’t help and explain to me that I’m just looking to get a free wax and that I only received a wax from that location twice which is a lie and may I add she was very belligerent. If this is the type of person that is representing you as a company I would highly recommend that you revise. This isn’t the first Incident with the new Rochelle location I was burned by a waxer there as well as wax was left on my body and I had to pull off myself .. which I complained in a survey. I will never use EWC..

This incident happened at the Easton town center location in Columbus oh. I was advised but the front desk rep that there was a 8 min late grace period. I made it right on the dot and was at the front desk for my schedule appt. The front desk rep told me I was no longer able to receive my wax. She wasn’t even giving other options instead she was going straight into telling me I could speak with the manager. Luckily there was a waxer who worked there was was willing to book me at her next availability. The front desk rep was giving lots of attitude and even took it as far as calling me a bitch. When I go to confront the rep trying to get her on camera to get proof of her disrespecting me in front of other clients she threatened to call the cops. The manager Jamie calls me private and takes the reps side without even asking me questions or apologizing about the incident on their behalf. I advised her that I will reach out to corporate as I have video proof and she tried telling me not to reach out because they will do nothing but forward her the information. I did forward the manager Jamie the videos and she stated she will follow back up with me. She has yet to reach out or still even apologize. I visited another location and was also advised by managers at the other location that the late grace period isn’t even 8 mins and is however 9 mins. This location is honestly one of the worst locations in Ohio and they need lots of training.

I have been trying to get help on a plan that I had purchased. The store I called said they could not help me out, someone please get back to me as soon as possible thank you.

I’m regular and as of today, the waxer told me for only full Bikini and full legs it took her 30 minutes and I was charged $131. The point is they don’t have survey and I don’t think the corporate care as long as they are getting their money. The service and price should depend on the time the customer spent, how many sticks the waxer use. No more EWX.

The Incident happened yesterday while I was using the facility at Arlington highlands Blvd. once finished I asked how many visits I still have in my passes thé manger step in and in a very rude bullying and very discriminatory behavior she started give me différents numbers she first said 10 visits, then 9 then 8 then 7 when I tried to explain to her please can you get me the correct number and be sure she asked me to leave her facility or she will call the police I get surprised what s going on I did not even raise my voices and the problem I just purchase another pass to take advantage of the deal they are having so I said since it s so confusing just go ahead and cancel the passes I just purchased, the manger then getting so angry called the police on me accusing me of trespassing which is not true since I have an appointment and just come to do my services. The police come and notice that her behavior was illegal and unethical, no ticket was issued and the police did encouraged me to file a complaint against her at your office to help me with this illegal and inappropriate behaviors from this manager at this facility. I am looking to get a refund to my $383 as my newly purchased pass that they charged me since they have my credit card on file while I am telling them that I am no longer interested on getting it. Also looking for an official apology from this rude manager for her behavior
Regards
Dr. Carver

I literally got fired from European Wax Center in Latham just because they wanted to. I have one write up for being late and i hd an emergency one day where i asked the lead on shift, Olivia, to extend my break 10 minutes, which she told me was fine. The manager, Nicole, called me and fired me. When i asked for reasoning The Director, Jessie, Told me “we are an ‘at-will’ agency, we can fire who we want.” The turn out rate is ridiculous for them just to fire who they want. Also they under pay the waxers who do all the work, to put unbelievably high expectations. They fill your book up with guest and give you 15 min to complete a wax, im talking full bushes, only 15 minutes, a full leg, 15 minutes to use up all your wax just to have no breathing room because you have back to back clients. They want you at work 30 minutes to an hour early to set up pots and again no breathing room between for guest. This company is horrible and the waxers get no credit nor appreciation for their work. The people who are in charged arent even waxers and they have all the authority and say of what goes on. And you have to kiss Nicole’s ass in order to keep your job. Shes fired many people because they were there before her and she wanted to be able to control everyone in the store. An Ex manager told me that she sets the goals so high for her personal needs. Her goal this month, may 2022, is to get a new car so she is putting all the pressure on the waxers. The Waxers deserve better.

boynton beach location keeps hanging up the phone without answering. the location is poorly run. app stinks, does not have a phone number to call to cancel nor does the app allow you to cancel on line which is why I tried 5 times this morning to call and they keep hanging up! wTF?

I went to the Allen location on April 15th and was charged 3 times for my service. When I called to inform them, the associate told me that she would let her manager know. A short while later I received one refund so I called back to remind her I had been charged 3 times and again, she said she would let the manager know. After a few hours I called again and the girl said that her manager was still working on it. The next day having not received the second refund or a phone call, I called and left a very frustrated message letting them know I was leaving the country but I expected this to be resolved when I got back. Well I’m back and since I still haven’t received a phone call or refund I called the location and ASKED to speak to a manager. The young lady I spoke with said she was the manager and that according to their records, I was only charged once and they refunded that. I asked her repeatedly who I needed to speak to to get this resolved and she just kept telling me to calm down…(heavy sigh). Can I get an actual adult to call me so this can be resolved? And shame on y’all for giving these “managers “ so little training and resources that they can’t figure out something that should be both easily investigated and resolved. They didn’t even have the decency to call me and I suspect the problem is that each computer runs different reports and they too simple to check both reports. I’m going to call back at noon to speak to another manager (?), and if after all that, I still don’t get this resolved, I’ll reach out to my bank and let them investigate these fraudulent charges. Ridiculous.

Who can you actually contact at the corporate office. The EWC that I have gone to says they did not receive my payment for a wax pass for my daughter. I have had the bank print the statements since they came out of my account. It shows payment was made and they are insisting corporate can’t find it. I would like to talk and send my bank statement payments to someone they keep referring to at corporate. I just want it refunded. I tried to get them to give me the wax pass that was paid for so my daughter could use. I have gone elsewhere and just want it refunded. They are the worst run store.

I am very disappointed in the services I have been receiving at European wax on broad street. The manager along with employees who I have names off who are very unprofessional and goes by nick names are very rude and laughed when I said I’ll be calling cooperate. It would be greatly appreciated if someone can reach out to me about these ongoing issues. It would also be helpful if you guys can have a telephone number for customers to call and speak to live agent about ongoing issues.

How can I contact someone regarding one of your franchisees? I don’t want to say who/where due to retaliation.

To Michelle Devore
Re: Free wax emails.

Ms Devore,
In the past couple of years I have received several emails for either free or discounted wax services. Each time they denied me to use them at my location in Brandon even though no location is listed on the offer. Why send these if I’m unable to use them at the location that I use which is less than 10 minutes from me? Unacceptable Customer Service when offer is not honored even though there are no locations listed for exclusions.

Same experience. I called ahead to notify the wax center I was 10 minutes away (driving 45 minutes to this location: East Lake, Pkwy, Chula Vista, CA) Before I could explain this I was put on hold. By the time the receptionist resumed the call 10 minutes passed and i was in the parking lot. When i explained this as im getting out of my car she tells me “well you’re already pass 9 minutes so you have to reschedule for a different day.” I told her I was in the parking lot literally getting out of my car and drove 45 minutes during rush hour to get there and she just said “sorry, you want a different day?” This is poor customer service for a paid membership. What can be done to accommodate?

Hello, i worked at ewc linden nj location from june 2020 to may 2021. It is feb 26 2022 and i have yet to receive my w2. I have no access on adp. I can login but there is nothing on there anymore. Ive called the location multiple times. Someone told me id have to come in and pick it up, went in and was told no they were already mailed out. Still havent received it. I called again and the manager claimed to have mailed them but that there was an issue with the post office. She offered to print a physical copy for me. The day she wanted me to come in i wasnt able to (sat feb 19 2022) so i went in on Tuesday feb 22 and for some reason she didnt have the physical copies and couldnt print another because there was a power outtage. I dont have the time to keep going back to the location in person only to not have my w2. I dont know what to do at this point, i just need my w2 and at this point it just feels like its being held hostage.

I need to speak with a human being, please and thank you. My phone number is 781-308-0221. I will appreciate a call concerning customer service.

Hello, I hope this finds you well..I spoke to a manager at the Southpoint location on late October, 28th she states in her notes but I called many times before then. So on that date we spoke, she said she didn’t make note of it, but im sure if i pull my phone records from that day it will reflect that we spoke. On that call I told her that I was no longer gonna receive wax services and would like to have the wax passes I purchases refunded. She then placed me on hold because she said she had to calculate my passes..She came back and told me that only 300 would be put back on my card. I didn’t agree with that amount because i know i spent more but I was ok with her saying it would be put back on my card. Well here we are in December and I seen no transaction of that action. Received a call from her this morning and she states that I only can get a gift card from you guys. I don’t plan on returning to any European Wax for personal reasons so I will never use my money. How can this be resolved. I was more than nice about the whole situation and the only answer she can give me is gift card. I plan on filing a case with BBB and 5 on your side because this is ridiculous. Im hard working and just want what’s due to me. Ive been going for years, that little change wouldn’t hurt your franchise. I need answers.

a franchisee is refusing to pay me.

attention Ron W. the whitemarsh maryland location has no heat it’s extremely cold in there all year long, management is aware and their not doing anything about the situation. employees eating lunch outside because it’s too cold inside and they have no brwak room . I think this is inconsiderate and management don’t care the manager is able to sit in her office with heat how ever she’s getting it .

I was sold a $600.00 plan without my knowledge. I asked for refund and was declined. I only spend $400-$500 annually for your service (Noblesville,IN) … I asked why they signed my up for the $600.00 plan? Never received a valid answer. You “hood-winked” me for $400 … but never again.

You already received a 1star with a scathing comment on yelp! I will follow-up with a 1star Google Review… then a comment to the local BBB.

Thanks in advance.

To: Joel Larkin or Franchise care support
I just wanted to tell you about how poorly Your company is being represented at your Cattelman Dr Sarasota Fl location! Employees make or break your business by how the employees represent your company! They are being lied to about hours promised, cut short on selling wax package commissions and spoken of very badly outside your company which directly effects your reputation! There’s a million wax facilities in the area and the way that Kristy the owner/ manager of that facility is creating a very negative image I’m sure your not wanting to have about your name & Franchise. Not to mention people don’t want to deal with backstabbing, negative owners(The face of your company). You run your franchises as you see fit, but this one you need to look into because the owner is the opposite of what you want I’m sure! There are multiple reviews of this location/ Company coming and they certainly are not good!
Scott Mcmillan
941-962-1262

I have been in contact with EWC in Clovis, CA. I have remaining nose and bikini wax passes and i have moved and the closest store is 50 miles away. I can’t drive that far!! I would like a refund or products to cover the money I have spent on those passes!! No one has helped me!!! Not happy!!!

Attention: Ron W., CEO — On 9/21/21, I scheduled an appt at EWC, Murfreesboro, TN. We had very inclement weather today, as a result, I called the facility to let them know I am running late. Your service attendant reminded me of the (9) minute late policy, which I acknowledged. I arrived at your facility at 1:53 pm CST, my appointment was at 1:45pm. To remedy the situation, I asked the front desk attendant to reduce my services from (3) to only (1). To my surprise, my proposal was declined, even though I met the late policy/9-minute deadline policy. I negotiated with your team, and they were unbending. I then opted to cancel all of my appointments. Drove two minutes to Brazilian Wax where I was well accommodated. Saved money a blessing for me, a loss for you. Thank you, Mrs. Moline