Where is Empire Today Corporate office Headquarters

Empire Today Headquarters Address and Contact

  • Address: 333 Northwest Avenue
    Northlake, IL 60164
    United States
  • Phone Number: +1 800-588-2300
  • Fax Number: 708-202-6134
  • Email: customersupport@empiretoday.com
  • Number of Employees: 000
  • Established: 1959
  • Founder: Seymour Cohen
  • Key People: Keith Weinberger

Empire Today Headquarters Location & Directions

Empire Today Headquarters Executive Team



Keith Weinberger

Chief Executive Officer

Thomas Knapp

Chief Financial Officer

Paul W. Carter

Executive VP & Chief Purchasing Officer

Hillary Victor

Senior VP, General Counsel & Secretary

Paul Connolly

Chief Information Officer

About Empire Today, History and Headquarters Information

Located in the Northlake which lies in the Northwest Avenue of the United States, the chief founders of Empire Todayis named after Seymund Cohen and their classic style and integrated management from all over. The key people and managers of this company have been subjected to Keith Weinberger and their only managerial service.

They are business management which helps you with the flooring and the ceiling activities like window and other treatments and individual facilities for homeowners from all around the United States. This organization has acquired over thousands of clients over the next few periods in the best of way.

The key management of Empire Today lies with the naming brand images formed between Paul W Carter and Paul Connolly, who are the chief information officer of the system management of this organization. 

Market share of Empire Today has been subjected Empire Today to an increase in the current market for home development.

Empire Today Headquarters Photos

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  • Jaclyn Newman says:

    BUYER BEWARE. My install was scheduled for 2 days ago, cancelled as the product in not in production. Chose alternate product that is in stock. I am waiting for the installation team to arrive NOW and get a call that this product is not available…until the end of the month. Empire reached out to me to do this install, promised it would be fast, took my money, and the products are out of stock and delayed over and over. My refund is taking 7-10 days!

  • Tamara C Denig says:

    This company should not be in business anymore. It shocks me that they haven’t been shut down. I to have had a very long , horrible, trying experience with them, with not 1 ounce of resolve. I have used up all options, and will be filing a complaint with the Attorney General. Please everyone file complaints with the Attorney General, not the BBB. No company cares what the better business bureau says. I come from a long line of Attorney’s, and you will get no where reporting them to the BBB. If we all file complaints with the Attorney General something would have to be done.

  • Katherine L Blair says:

    I am trying to reach someone who can help me. I had a floor installed last year. Before even 12months have past, the floor planks began to separate. I reached out and and paid someone from your company to fix it and all they did was kick the boards back in place. The next day they separated again. The planks were cut too short. Their needs to be shims added to prevent all that movement. I’ve reached out and made an appt a few weeks ago. No one called, no one showed up. I reached out again for a week. Finally got in touch with someone and rescheduled. Yesterday they were supposed to come and fix it. Same thing. No call no show. I’ve reached out number times via email to the manager at the Detroit office. She has stopped replying to my messages.
    I am highly upset with this treatment. I paid 3 grand for this floor that didn’t last a year and now left with it falling apart. Please please please help me or forward my message to someone who can.

    -Katherine Blair.

  • Very Disappointed Client says:

    This is the Worst of the Worst of companies. Please!! Please!! read these reviews and take them seriously. I wish we had research and read the reviews and saved ourselves $1556.00. Basically do not schedule an appointment for a quote…I should have known when my first and second appointment and was cancelled by Empire, and the samples that were brought out, appeared to be a very good quality, but how deceiving…and that is what sucked me in. Well, they were all “FAKE”. I cancelled the order the day of the installed after seeing the real product, and how about Empire refusing to refund my deposit. If Keith Weinberger (CEO) and Hillary Victor (Senior VP, General Counsel & Sec) really had an interest in their company they would read these reviews and see why there are so many negative reviews. This company is truly a rip off from the top to the bottom and….”False advertisement of Goods and Services” is and if not should be a Felony.

  • Linda Croaker says:

    We purchased new carpet and new vinyl plank flooring. The carpet installation was great no headaches but the vinyl plank flooring has been nothing but a headache. The previous kitchen vinyl plank was much thicker that we had down. Because the new flooring underlayment was so thin every inch of my kitchen has loud squeaks. This is something that should have been discussed at point of sale. I would have payed more for the underlayment to be thicker. The threshold between were the carpet and floor met we had to buy from Home Depot to match the floor because Empire only had silver or gold. This was not discussed at point of sale. The stair cover in the foyer we purchased through Carpet One to match the floor .The bottom trim quarter round that they installed does not match our cabinets or our new floor. It looks horrible. We carried the Vinyl plank down to our foyer. The original sale was to remove the old ceramic tile and put down the vinyl plank. The installer said he could take the tile out because it would leave to much of a gap. The installer kept telling us that the Ceramic Tile was fine and dont replace it. So now since he put in the vinyl plank over the Ceramic Tile at the step that goes down stairs the stair cap is pushing the final plank up that is in from of the cap. They sent 2 installers out to review and it both of them said it could not fixed. You cant get a hold of anyone and I mean anyone. Customer Service, Installation, hitting 0 on the phone and it states there is no one to answer the phone. I will never ever use Empire again. Servicing there Customer with quality work is not on their vocabulary.

  • Brandie Lea Szymanski says:

    360 Sq ft for 4000$. They came and did 1/4 of 1 room out of 4 rooms and then just left. My house is a wreck. Unacceptable! I can not get a hold of anyone.

  • Randhir Chauhan says:

    Very very bad experience with Empire , From Cleveland , Ohio -I have been asked for photographs of my daughter injury along with others work related pictures but no response , customer dealing was worse .

  • Randhir Chauhan says:

    There should be pre installation testing before the actual installation date. In preparation for the installation date lot of things were moved around and removed from place . We were taken a back when the company charged $ 887charged for one small room of carpet installation. If there was a problem with kitchen flooring – small area then they could have at least done the 2 bathroom floorings. We are unhappy with the way things went about . With the vent being open and left the way it was, my daughter’s leg got stuck in the vent which led to major injury and is still in the process of recovering . We were harassed / feel like ripped off /
    My daughter is a dancer and she now has to deal with a permanent scar and can no longer train till it is healed fully. My humble request when you see pictures and video , think about your own kids and the whole situation . Before we move to the next level we need a valid explanation and what you call this.

  • Sandra says:

    Will agree this is a rip-off company and would certainly recommend it to my worst enemy rather than wait for karma. They do not show up when promised and to add insult to injury their products are crap. Have been dealing with a manufacturing defect on a supposedly 10 year warranty carpet which did not even last 6 months. Now I’m about ready to go to settlement (and trying to get a credit for the buyers) is not being resolved. Will try speaking to someone at corporate headquarters next and hope someone there has a brain.

  • Kristen says:

    Three level house and empire did the flooring on every level. It was a nightmare from day one. Had some water damage and needed just a small section of the floor replaced (ONLY reason we used them again, they could match) and once again it’s been a nightmare. Wouldn’t recommend this company to my worst enemy! Clearly the company is way too big, sales and installation clearly don’t talk, the lack of communication and knowledge between all the departments is absurd and shows. Once again beyond disappointed.

  • Wilma Veres says:

    I have been trying to get in touch with Empire Today/Pittsburgh. I purchased carpet/vinyl on 2/19/20 and the morning to be installed a woman called an said the wrong colors came it. They had to re-order both.
    I had the house rented on April 1, 2020. I canceled with her and she said my deposit of $525.00 would be refunded in 7-10 days. I am 83 years and on a fixed income so I need the refund..Each time I call it is 7-10 days. They are keeping my deposit now because I I did not cancel. They are the ones who ordered the wrong color.
    Please if you purchase from this company use a credit card so you can get your money back.

  • Cynthia Jamison0-Spanos says:

    You sure got that correct Mr. Lark. This company, is, by far, the absolute worst hack job, rip off, bunch of drunks I have ever had the displeasure of dealing with. The lie, cheat and steal right to your face. They would steal the money out of your grandmothers purse if she left it on the kitchen counter. They suck you in with some quality product and nearly right before your eyes, pull a lousy bait and switch and by the time you realize what they have done, they are…….gone. And all future phone calls and messages are routed through their “Call Center” which consists of a bunch of operators that do not even work directly for Empire but for a switchboard operation. You cannot ask questions about any situation you may have with them because the operators know nothing about nothing. They rigged up a partnership with Synchrony Bank for a while wherein they financed your flooring needs through Synchrony Bank so Empire gets paid their money quickly while you are still trying to figure out what just happened. Once you do, you are given the BIG SHUT OUT and good luck getting anything at all wrong fixed. On top of that, you are basically in a situation of civil extortion because if you don’t pay for the crap flooring you just had installed they tank your credit rating until you are financially ruined!!! Synchrony Bank swears that they conduct an investigation into the matter but you won’t ever be consulted about your side of the mess because think about it…..Why in the world would Synchrony Bank side with YOU? They have just partnered up with Empire and besides, if they side with you, nobody gets paid. They are never going to side with you no matter how wrong Empire is. Their investigation consists of a phone call to Empire to get their recommendation on who they should believe and BINGO…….you are stuck paying, in my case, $5000, for a crapload of the worst quality laminate flooring you have ever laid eyes on after about 2 weeks on your floor. Don’t bother with the formalities like having the flooring brought into your house to acclimate to the climate at least 14 days prior to installation. Don’t waste their time with the required moisture testing when being installed over concrete floor. Heck, why bother? They are not going to bother with you once they leave your house. Oh, wait. I forgot about the part where they do finally give you a call about a year later and tell you they are willing to fix that mess of a floor for you – at a greater cost to you. Are we all rolling around on the floor laughing yet? Go ahead and report them to the Federal Trade Commission and the Better Business Bureau because neither one of these entities will do a damn thing to help you. NOTHING!! NADA!! ZILCH!! FORGET IT!! You are on your own right along with about 2000+ other people this has happened to. Check it. Do your homework before you buy people. Because I didn’t – like a dummy and now I am sucking pond water over this mess. Good Luck.

  • Donnie Lark says:

    Set up a time for a consultant to come out to our rental house between 1 and 3, No one showed up or called. One week later I called to have a representative come to my house for a quote. Again, no one showed up. I called Empire that night and I was told a voicemail was left for the representative that was scheduled to be at our house. Again no call back. I called the next day to find out why I was being ignored and was told there was no narrative added by any consultant as to why no one showed up at either house. I was told an “emergency ticket” was put in and a manager would call me within 24 hours. Well, 28 hours later I called back and was told representatives did show up and no one was home. BOLD FACE LIE. I demanded to talk to a supervisor. I was forwarded finally to a manager and was told no where does it say a rep showed up and we were not home. Again, I was told an email and another voicemail was sent to the corporate office and I will receive a call back within 24 hours. Guess what!, you got it. NOTHING. Customer service is AWFUL, the call takers lie, when it comes to professional business there is nothing worse than no call, no shows. They did it to me twice. Fool me once, shame on you. Fool me twice, shame on me. There will NOT be a third time. I will go out of my way to say nothing but bad things about Empire and what ever I can to discourage anyone from calling empire. Save yourself a huge headache and time. Call your local carpet professionals. These people are a joke.

  • No Name says:

    Disappointed- I was scheduled for Monday from 1100-1:00, by 1:00 on one had arrived, so I called. The response provided was I am sorry, but the technician is unable to come today, but we can schedule you for tomorrow. Tomorrow arrived and I called to ensure a tech. was coming out (Tuesday), this time the reasoning for another no-show was due to scheduling me on Wednesday instead of Tuesday. Now it is Tuesday, three days have passed from my initial phone call and there has been no one to come measure the home for carpet installation. Now I am scheduled for Wednesday (9:00 – 11:00) and fingers crossed. There seems to be a lot of “I am sorry, I cannot change the schedule or fit you in same day, either because corporate controls the schedule or corporate did not answer their phone (corporate did not answer the reps phone call today and the rep said I cannot reach them, there’s nothing I can do)”. Again, the rep says, sorry I cannot help you, I can only schedule keep your slot for Wednesday.

    Very disappointing for such a large company to have so many excuses. Empire you have put me in a bind. I guess the reviews posted before me were true.

    I suppose the company has so much money pouring in that quality is not at the top of their list.

  • paula says:

    In may we purchased all new flooring for my home and within a month we complained and now they are stating that even with a warranty we are being held responsible for the damages and the will not honor said warranty I plan on filing a complaint with the BBB. I will never recommend them to anyone.

  • Kenneth Douglas says:

    My Empire installed Vinyl flooring with a year turned oily black and I believe it to be toxic and dangerously unhealthy for my family. We believe it’s the un compatible type of adhesion failure that caused it. The installers conducted no moisture test before installation , etc. If there was no moisture check ten I should have been advised and the installation of this Vinyl would never have happened, etc. This oily black vinyl can cause respiratory heath problems, etc. All due to a improperly selected adhesive, which it’s self was black, etc. Empire is saying moisture, but many sections of the flooring has no stains, etc. I have contacted them seeking a detailed letter statin why they should not assist me with this problem after all this vinyl is just over a year old and looks horrible. And has become hazardous. Empire uses contractors to do their installations, etc. Whether they are using te right products that are compatible with each other remains to be seen. I want them to test my floor by pulling up a section, not guess what the problem is.

  • Ahmed says:

    Empire have very nicely dressed salesmen with nice vehicles, very eloquent and nice display of samples. Nonetheless, when it is time to do the actual work, they sent me guys with archaic tools to install a new carped in my stairs. When the installers told me that they were done with their work, I started inspecting the carpet and I have noticed a tear and brought it to the guys attention. They told me that they put glue and it is now fine. I told the guys that it is the same way, and one of them said it is not a big deal. The tear is about one inch long and over time, and with people walking on it, the tear will get bigger and eventually the whole piece covering that step will come apart. I asked for professionals to come fix this problem please, and I am still waiting…

  • Unhappy in FL says:

    Never purchase through Empire. They force you to sign their contract without reading through it and I found out too late that in FL they can put a lien on my house if I stop payment in response to work not getting done. The first installer was late, didn’t finish the carpet installation, said he would come back tomorrow morning with more carpet because there wasn’t enough. After he left I found feces covered toilet paper he left on the floor of a bathroom! I filed a complaint and demanded another installer finish the job that week. The manager and sales rep turned around and blamed for what happened! No apologies. I stood firm and they scheduled a second installer to come four days later. The second guy didn’t know that half the job was still left to be done, made excuses about not having enough carpet to do it, and left! I was on the phone demanding they finish the installation or give me a refund. They were planning on sending the first installer back to my house! I said no, send someone new and finish the job within 3 days or I want a refund. Finally, the third installer came and he was the best Empire employee I met. He finished the work (3 hours) and left. He said he just got the order to finish my installation in between other assigned jobs for the day.

  • Kathy Parmenter says:

    I have had 3 different installers come out to lay vinyl flooring in my home. The first 2 did not do the installation correctly and the 3rd installer took out all of the vinyl and refused to install the new flooring stating we had bad subfloors. This is a bold faced LIE. We believe that Empire just wants to weasel out of refunding our $6,500.00. NO ONE from Empire will contact us. Empire has all of our money and left us with NO FLOORING

  • Mary Anne Gallant says:

    Watch out! Their installers are thieves. They stole all of my late mother’s jewelry. I will never trust them again. These were the only people inside our home.

  • Andrea Wright says:

    Good morning I need help getting resolution from two installers coming to my home…after installing my carpet and moving furniture back the guys hit one of my legs on my sofa broke lose one of the legs. As of today the matter hasn’t been resolved. I have left three messages to a tiara @ 877-588-5218 no return call. Please may someone please help resolve this matter as soon as possible. I am a recurring customer and I have never been treated this way. Our names Artist & Andrea Wright contact number 313-477-3795. Thank you

  • Rosie says:

    I haven’t had my issues with Empire Flooring. They do not keep there promises on doing follow-up to the customers when they have issues with work that has been done by their installers. They tell you that they will have someone to come in and take care of your issue but nothing gets done weeks months go by. Enough said, they better get themselves down here and fix the issues then I am having. I kept my end of the bargain they need to keep theirs. ?

  • Randy Puetz says:

    Empire Today is the biggest RIP OFF there is Run away from them as fast as you can. It will save you a lot of money and problems

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