Where is Electrolux Corporate office Headquarters

November 21, 2022

Dear Mr. Amarasena:

This letter is to inform you that we are not happy with Lansdowne Appliance Gallery’s products, its business practises or its customer service.

My husband and I are retired seniors on limited income. It took us a long time to decide that we needed to replace our 20-year old kitchen appliances. It was not a decision we took lightly as we realized that it would be a costly endeavour. We went to an appliance dealer which we had dealt with in the past for the replacement of our dishwasher – Lansdowne Appliance Gallery (LAG) in Victoria, BC.

We ordered our appliances – all ‘Frigidaire Professional’ series – a refrigerator, a microwave, a gas cooktop, a wall oven and a Ventahood fan liner – in May 2022. Our account was handled jointly by sales professionals, Edward Petro and Tavares Kudinda of LAG.

Even though we were replacing existing Frigidaire Professional appliances with the same branded appliances, we were very concerned about the measurements of them fitting into existing spaces. As it turns out, we were correct to be concerned about the specifications. Even though we had two LAG contractors come over to our residence to measure the space for the appliances in advance, the new appliances did not fit as expected.

And, two of the appliances, which arrived on October 12, 2022, arrived in a damaged state. (LAG installers noted the damage and took photos which were sent to LAG head office) The wall oven was received heavily damaged. The door handle is pushed right into the oven door. And, despite numerous calls to LAG, we have had no notification of when the oven can be replaced. Instead, LAG has turned the matter over to a third party, ASAP Appliance Repair which is apparently now the warranty holder for the manufacturer. We have been unable to deal with this third-party in a satisfactory manner.

We are not happy that the refrigerator opening, which was measured by both Edward Petro and the LAG installer prior to ordering, is too small and the built-in cupboard above the fridge needs modification for the fridge to fit properly. The cupboard is currently unusable and a finishing carpenter will need to be hired to re-work it. Even though this has been explained to LAG, there has been no resolution to this issue on who will pay for this work.

Also, we are not happy that we have yet to get a response regarding the scratches on the fridge door, which obviously occurred at the factory prior to shipping here.

We are not happy that LAG has engaged a third party (ASAP Appliances) regarding these issues. It is impossible to speak with anyone except the receptionist or leave voice mail messages that are never returned at this Company.

We are left with a kitchen that is unfunctional for us and every time we look at our two damaged and ill-fitting appliances, we become deeply unhappy. This is a very unsatisfactory turn of events especially for the money (over $10,000) we spent.

Since LAG requested full payment prior to delivery (a questionable practise at best), our only alternatives are to demand that LAG take back these two appliances and give us our money back since it is still within the 30-day grace period. Or, LAG can replace the two appliances with two brand new, undamaged ones. And, of course, repair our cupboard at LAG’s cost.

Should the two aforementioned options not be chosen and we continue to get no satisfaction from LAG, we also intend to complain bitterly to whomever will listen to us. This will include, but not be limited to, the Better Business Bureau, Consumer Protection of BC, Frigidaire head office, Electrolux head office, social media and our legal counsel. We feel that we have no other option for resolution.

Thank you in advance for your time and attention to our outstanding issues.

Paul and Kate Wickens-Jobling
767 Oliver Street
Victoria, BC
V8S 4W5

I purchased a Frigidiare Freezer in May, 2020. The freezer did not get cold. After I contacted Customer Service and had three service calls, I received a letter from Frigidaire that they would buyback the defective freezer. I submitted all the requested documentation to the Charlotte office and have waited 24 days for my refund in the form of a physical debit card and have not received nothing. I am on the verge of contacting my attorney and suing Electrolux for breach of honoring their warranty. I would never buy another Frididaire product due to their poor customer satisfaction!

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Frigidaire Professional refrigerator is only a few years old and it now peeling at the inside drain. Inspection from under the unit shows that the freon lines were insulated with tin foil so of course they are sweating water on the floor. Authorized service company came out and said unit should never be built this way and with all the issues, it’s not repairable and must be replaced. Customer service refuses to accept photos of the manufacture defects and calls to the corporate office are not returned. This is a horrible way to run a company with defective merchandise being sold and no interest in the lack of quality. The company should assist in the cost of replacing the unit.

I purchased a dishwasher on 6/26/2019. Had it installed several days later. It has never worked. Because we didn’t call within 7 days of purchase there is no returning and I have spent the last 2 months with Electrolux giving me the run around. Sent out 2 technicians. They aren’t able to get a new control board, wont return the item, won’t refund the money. Worst customer service ever. Ref # 82893812. If you won’t answer my calls or fix it, maybe I will get a response this way. Would never purchase a Electrolux again!!!!!!!!!!!!!!

I have been trying to resolve an issue with Electrolux, since February 2019. Our refrigerator, Model #FFHD2250TS, has a design flaw, in which the fridge freezes almost everything in the refrigerator section. This causes us to have to throw away fresh foods, like lettuce, spinach, and other vegetables adversely affected by freezing. I have had numerous telephone calls to various employees and “supervisors”, but to no avail. We have had a repairman to our house 4 times. One of them, came directly from Electrolux, and stated that the problem was a design flaw and the refrigerator could not be fixed. The mental stress that this has caused me and my husband, since we are both physically handicapped, i.e. we have severe autoimmune diseases, has exacerbated our conditions. I would NEVER recommend their products and we will NEVER buy another one.

BOUGHT A MODEL#FFLE3911QWO-SERIAL#4E74803692-WASHER & DRYER….WASHER DRUM
IS FORMING RUST…..I HAVE THE UNIT 1-YR. & 4MONTHS