Where is El Pollo Loco Corporate office Headquarters

El Pollo Loco Headquarters Address and Contact

  • Address: 3535 Harbor Blvd #100, Costa Mesa, CA 92626, USA
  • Phone Number: +1 714-599-5000
  • Fax Number: 714-599-5650
  • Email: Click Here
  • Number of Employees:  1447
  • Established: December 8, 1980
  • Founder: Juan Francisco Ochoa
  • Key People: Bernard Acoca

El Pollo Loco Headquarters Location & Directions

El Pollo Loco Headquarters Executive Team



Bernard Acoca

CEO & President

Laurance Roberts

Chief Financial Officer and Treasurer

Kay L. Bogeajis

Chief Operating Officer

About El Pollo Loco, History and Headquarters Information

El Pollo Loco, pronounced “L Po-yo Lo-co” and Spanish for “The Crazy Chicken”, specialises in Mexican styled citrus and herb marinated, fire-grilled chicken. It offers different Mexican and American dishes like burritos, tacos, quesadillas, tostadas, tortillas etc.

Founded by Juan Francisco Ochoa in Mexico in 1974, the first El Pollo Loco in US was opened in 1980 on Alvarado Street in Los Angeles and continued to expand due to its popularity. Ochoa sold the US restaurants in 1983 and since then both El Pollo Loco has been doing business in non-overlapping global territories.

The US-based El Pollo Loco is headquartered in Costa Mesa, California with annual revenue over $439 million. It operates approximately 480 company-owned and franchised restaurants in Arizona, California, Utah, Louisiana, Texas, Nevada, Oregon, Illinois, Georgia, and Connecticut. El Pollo Loco, Inc. (US) is a wholly owned subsidiary of EPL Intermediate. The chain is likely to expand into one or two new markets by 2020 with simplified menu and streamlined operations.

El Pollo Loco Headquarters Photos

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  • Linda says:

    Chicken is great sides are terrible. Ordered mash potatoes and gravy, gravy was watered way down. Asked for small green chili peppers and did not get any with order.

  • Roy Camp says:

    Told person that no one should be eating while fixing food.

  • Roy Camp says:

    Very concerned about a store in Tucson. The person fixing my food had on gloves and was eating and sticking the food in her mouth, she then proceeded to fix my tacos with those same gloves. I said to the other person I will not take those tacos she is preparing. She then told her to wash her hands.She put on new gloves.With covid 19 people should not do that let alone while preparing food.I will never eat at that restaurant again. It wasn’t that clean anyway. I was really grossed out. Felt like canceling entire order.

    store 3839 web order 773207437 pick up 8-17-2020 3:20 pm

  • Mayte Gomez says:

    I am currently an employee at one of your stores and haven’t gotten paid for my leave due to COVID-19.I’ve been out for 4 weeks, I’m currently waiting on 2nd results and still not gotten paid my 2 weeks.

  • Teresa Rodriguez says:

    I eat at El Pollo Loco at least 2 times per week, I am in the Club and recieve many rewards.
    The Store nearest to me is Store #5842- 1519 W. Chapman Orange Ca, 92868. Today I had a Tostada Combo order thru the Drive thru. The service was UNUALLY FAST. I was very hungry and looking foward to my tostada.
    The lettace seemed to be old and the salad did not have as much color as normal. I was already home and settle. When I finished by salad, minutes later I got violently ill and lost all of my lunch. THE FOOD MADE ME VERY SICK. I was working at the time and had to stop work for the rest of the day.
    Check 1668-July 30, 2020 12:10 PM. I guess they served old food to provide fast service.
    Early this month, I ordered Chips and salsa , whan I got home they were not there.
    I have completely enjoyed El Pollo Loco since they opened many years ago here in California.
    Today I am completly disgusted. Store #5848 is terrible.

  • Very unhappy customer. says:

    “””This is a complaint”””. Today Jan 12, 2020, at your location 11624 E Washington Blvd, Whittier, CA 90606, try to use a coupon for 20 pieces (legs and thighs) and since they run out those pieces the manager did not want to honor the coupon, instead he offer to mix and match at higher price, is he for reals, this is nothing but false advertising and is not for sure customer satisfaction. I will never go back to this establishment again. I am expecting a response to this unsatisfactory event.

  • Arline says:

    Dear El Pollo Loco Customer Service, What does it take to get to get an answer from your gift card department? I have emailed, called twice and went online to check the balance on a card I have not used yet. The card number is not coming up in your system. I have been told someone will contact me and it has been weeks. Thank you.

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