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El Dorado Furniture Headquarters Executive Team
Name | Title |
|---|---|
Luis E. Capo | President |
Manuel Capó | Founder |
Pedro Capo | Chief Operations Officer and Company Secretary |
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El Dorado Furniture 1
El Dorado Furniture
7/6/20
Good evening,
The entertainment center the “Madrid” that was delivered to my home on yesterday was damaged. The shelves and bridge parts to complete the unit need to be replaced as soon as possible. I was very disappointed because the unit is not all together as a complete unit. Therefore, I am requesting that the damaged parts be ordered and sent back out with no additional delivery fee at this time due to the fact that it was delivered to me damaged. I have always been pleased with El Dorado furniture in the past because of their five star service and quality of furniture. However, I am devastated that the entertainment center was damaged and not up to standard. The materials that the entertainment center are made of is pressed substandard wood and easily damaged. If I had known the quality of materials I would have never purchased it. Please make this purchase satisfactory by addressing the concerns in this email to the upmost quality of standards. Also, I did not receive a call from the driver when he was on the way. A courtesy call would have been appreciated as promised. I was the last delivery and the furniture was just thrown around in the truck. Workers need to take all precautions when making deliveries on behalf of El Dorado furniture. Thanking you in advance for your attention to this matter.
Sincerely,
Brenda Irby
Long standing customer
Sent from my iP