Where is Einstein Brothers Bagels Corporate office Headquarters

Today, Wed., June 21, 2023, I walked in to have a Breakfast sandwich and coffee at Store #4234 at 7301 N. Freeway in Ft. Worth. The Manager, Brandon was not there. He is a very polite and helpful person with all customers. I am 75 and usually not able to work with cell phone offers I receive. The young lady, I believe she spelled her name Mario, Tall Hispanic person was not able to complete my request of a small cup of coffee offered free with online order. She asked another young Hispanic female (Anna/Asst. Mgr?) to assist. That person was VERY rude. When I mentioned that Brandon usually will assist with that issue I was having. I had ordered a Breakfast Sandwich and some Bagels to go AND I was having problems adding a SMALL Coffee. She started talking loud as to let her staff and ALL Customers know she was going to win that argument. She replied that Brandon (The Manager) should not have done that for me, that he was not following procedures. How rude is that! Being disrespectful, unprofessional, and letting everyone know that the Manager should NOT have gone out of his way. All this Big scene for a SMALL cup of Coffee to add to my Order. And all because she was NOT willing to assist a customer. My entire morning Breakfast was ruined. She canceled the entire order at my request, but after I walked out, I notice that the “FREE BAGEL & SMEAR” on my App had been taken off. I’ve always enjoyed this particular location, however, she made the Entire Incident a LOUD VERBAL Horrible Ordeal! OVER A SMALL FREE CUP OF COFFEE on my App that she would NOT help me with! This should NOT have happened. Expecting a Respond!

I have been purchasing your bagels for a very long time. I have enjoyed them. Recently I have found that the bagels are not cooked. I found this in at least 2 different locations. I come from Brooklyn and I know bagels. They should be somewhat brown these were beyond white. Paying $9.00 for 6 bagels they should be perfect. I guess its time to find another bagel.

I’ve been going to the Naperville Illinois location and they have been out of smoked salmon for most of summer. They say it’s because of company production. I went recently and they had the spread came back the next day and they were out again. Your a bagel and cream cheese business. Wether I believe the company is truly out of the salmon spread is questionable. Why can’t you produce more knowing you sell a lot. What’s real and why.

I have been very upset I called the Einstein were they messed up our food I sent I left comments nobody has contacted me in anyway for over a month now my phone number is 5612351725 we were the only ones there and they messed up our order so we went back were they not only messed it up again but left part of the order out they were so rude I still haven’t put a comment on the stores reviews I would prefer to speak with someone please call me I’ve been trying to speak to someone for a month thank you Jackie Von weyhe