Where is Eddie Bauer Corporate office Headquarters

Eddie Bauer Headquarters Address and Contact

  • Address: 10401 NE 8th Street
    Suite 500
    Bellevue, WA 98004
    United States
  • Phone Number: +1 425-755-8100
  • Fax Number: 425-755-7655
  • Email: [email protected]
  • Number of Employees: 10000
  • Established: 1920
  • Founder: Eddie Bauer
  • Key People: Michael R. Egeck

Eddie Bauer Headquarters Location & Directions

Eddie Bauer Headquarters Executive Team

Name

Title

Michael R. Egeck

Chief Executive Officer

Damien Huang

President

David Chamberlain

Executive Chairman

Joshua Olshansky

Owner and Director

Daniel E. Templin

Chief Financial Officer and Chief Operating Officer

Kathleen Boyer

Chief Merchandising Officer and Senior Vice President

Engle E. Saez

Chief Creative Officer and Senior Vice President

Marvin Edward Toland

Senior Vice President of Direct

About Eddie Bauer, History and Headquarters Information

History

Eddie Bauer was founded in the year 1920. The company has been operational for almost 100 years now. The founder of the company was Eddie Bauer. The company’s first manufactured product was a quilted down jacket. And as time went by, the company further patented more designs created by it. In the year 1968, the company was sold, and also the founder retired as well.

In the year 1971, the company was taken over by General Mills, and then again in 1988, the company was bought over by Spiegel. Later in the year 2003, Spiegel had filed for bankruptcy, and therefore all the assets of Speigel were sold in order to pay off the company's debt - but Spiegel did not sell Eddie Bauer. Spiegel then recovered itself from bankruptcy, and later was renamed to Eddie Bauer Holdings, which is now currently owned by Golden Gate Capital. During the year 2013, the company collaborated with apparel brands such as Disney, Nike, etcetera, for the Otis Sustainability Alliance. In the year 2018, the company had also merged with PacSun, for forming PSEB.

Headquarters Info

The headquarters of the company is based in 10401 Ne 8th Street, Ste 500. The name of the place is Bellevue, while the name of the state is Washington, USA. The area pin code is 98004.

About

Eddie Bauer is an American company that focuses on the designing and manufacturing of various premium quality made accessories, clothing and also gear. The current president and CEO of the company are Michael Egeck. The company is a subsidiary of Golden Gate Capital. The company has its presence in over 370 locations in the USA. As of the year 2007, the number of employees working at the company is more than 10,000.

Services

The primary services provided by the company include allowing customers to have the retail presence to purchase various kinds of apparel, outdoor gear, sportswear and accessories. The company’s retail stores sell premium products, while the outlet stores sell low cost and overstock inventory products. The company also sells online via call centre direct order system and the company’s website.

Eddie Bauer ​Corporate Office Photos

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  • Cathy says:

    Hmmm, it appears EB is now moderating an earlier comment that I’ve posted, what does that mean.

     
  • Cathy says:

    I’m amazed to see the number of unhappy customers and am glad to know I’m not alone in my struggle to get a refund on a down jacket returned in March. I’ve now made 10 phone calls to customer service waiting at least an hour for help for every call. Each time, the customer service rep has told me that my refund will be processed in 7 to 10 days, I’m still waiting. Eddie Bauer has lost another customer and you’d think with the hard times ahead for retail stores that would be an issue for this company but apparently not. On my last call, I was told that I would receive a refund check that would take 27 days. Eddie Bauer will have held my refund money now for 5 months. Reporting this issue to the Better Business Bureau.

     
  • Linda Seibolt says:

    I purchased several items for Christmas gifts. One of the items was not available for delivery, and I was notified of this. Then, I was charged for the Item (jacket). Then I was notified again it was not available. I have tried repeatedly to have this amount refunded. I have complained to the BBB. Customer service repeatedly shows all the OTHER items delivered, and says I did not get charged. I have the credit card charge, and the date of the charge for the jacket (not available, not received), which sync. The other items were sent at DiFFERENT times and dates. Eddie Bauer still refuses to credit my account back for an item I never received.

     
  • Ilese Hoyniak says:

    Another unhappy customer here. I returned a pair of pants on April 11th. Package tracking says you received it on the 14th. As of now, no refund issued to me. Cominity has issued a provisional credit and keeps sending emails saying they are working on it (sure they are.) Company customer service just responds with canned emails saying the same thing (how to apply for a refund!) I will get this money back but more importantly, I WILL NEVER SHOP HERE AGAIN and of course, I will tell everyone who will listen about my experience. 10 emails and calls to you and no resolution. How much of a chance do you think you deserve to correct this?????

     
  • S. Coday says:

    Wanted to let your company know that Comenity Bank who is evidentially your credit card company decided to cancel my long held Eddie Bauer credit card because I supposedly hadn’t used it in 36 months? When I reached out to Eddie Bauer your people gave me the name and number of the bank. The bank said they closed the account and they would not reopen it. Just thought I’d let you know you’ve lost a customer because of this practice. Not once was I late with a payment to your company. I’ve went quite a while without using my Eddie Bauer card and this has never happened before. The only way I knew is because Credit Karma sent me a notice that the account had been closed. I guess in this time of complete insanity because of Covid-19 your bank decided that you needed even less customers than you currently have or might have in the future. I’m sure the loss of my business alone won’t hurt your company but if your bank does this To a lot of card holders then a lot of lost customers might just be something that will hurt your business permanently. Good Luck with that – Hope your bank chokes on your precious credit card.

     
  • Lisa G Bullin says:

    I have been trying to contact customer service for 4 days now without success. It is a joke! I have an order that I have never received that states it was delivered to me and I have been charged for. I want a refund. I am a frequent buyer from Eddie Bauer – Never Again! I am finished with this company.

     
  • P Thao says:

    I’ve just spent the past few days trying to resolve issues from my last 2 orders. I received rewards coupon codes and was unable to use them online so I reached out to customer service. Big Mistake! They ended up not applying the coupons, losing my order, and double charging me. Eddie Bauer must have outsourced their customer service because each time I called, I ended up talking to someone with a heavy Indian accent who kept making promises of resolving the problems but ultimately caused more issues. In addition, the Indian reps speaks so fast and unclearly, that I can barely understand them. Now I’m afraid to reach out to customer service for fear of incurring more charges on my account. If this keeps up, I’m just going to have to shop elsewhere!

     
  • Sharon M Pearson says:

    Once again, I spent an hour trying to figure out if I am going to get my Mom’s Christmas gifts. I am so so confused. I’m not sure where your call center is located or the distribution center is located……. No one at the call center can manage to answer that or the address of the corporate office. I have requested multiple times to talk with a supervisor, but that never happened. This is the second email I have sent and have never heard back from anyone. How sad. Once I get the corporate office address I plan to send my credit card back to your office.
    I’m not sure it will not mean much, but it will give me a certain level of satisfaction.

     
  • Jeff says:

    They should really be embarrassed by their customer service department. I’ve had simple requests ignored, I’ve been lied to repeatedly, they’ve shipped orders I’ve requested to be canceled, I’ve sent dozens of emails to customer service that have been completely ignored, and I’ve asked to speak to someone in management numerous times and have had no luck with that either. I don’t expect much from people that work customer service, but this is beyond inexcusable.

     
  • Diane says:

    This company is run so poorly. They should be ashamed. Customer service has no idea what they are doing. Never order from this company again.

     
  • Debbie says:

    I have been dealing with trying to get my order since 10/23/19. I have chatted, talked on the phone and emailed customer service. My order has had multiple confirmations of the order being placed once changing order #’s, three times told it was shipped only to get another confirmation email of it being ordered two days later. This is very sad a once great company has lowered it’s self this quality of business.

     
  • pagtricia says:

    I will never order from Eddie Bauer again after having to call the customer service line. They are untrained and not able to resolve any issues. I have been using the on line for ordering and wanted to change an order seconds after I placed the order. I was told this is not possible and given not alternative but to order again and receive both orders. Other businesses have been able to fix the order. I am greatly disappointed in Eddie Bauer!!

     
    • Bill says:

      Same issue here. Now they are giving me the runaround about reimbursing me for an unexpected pants hemming, that they said they would reimburse me for – I have it in writing from them. Something is wrong with this company now.

       
  • robin says:

    Just tried to place an order by phone and OH MY GOODNESS – the person (said name was Sonja, yea right) sounded as if they were drunk or on drugs… I gave the item number & size (it took several minutes for “it” to tell me what size a large fit) and then I ask “it” to look up my EB credit card # & they just went blank – so I just hung up the phone – kinda scary – who, what, when & where was this person I was talking to!!!!!

     
  • Abu Ali says:

    I have nothing else to add.I do not know if anyone is trying to help me from the customer service.

     
  • Abu Ali says:

    Pl take action against all persons in charge of customer service .My returned item reached your Groveport Ohio service on 1/2/09.I could not speak with anyone by phone since then .Only reply “pl stay on line holding onto the telephone.During past 24 hrs I made 6 attempts to call without success one episode more than 30 minutes.Is this the way to do business ?The customers reply on Email is we will promptly reply .What is the meaning of promptness?

     
  • marie says:

    Why does no one answer the phone at customer, have tried for 4 days and no one answers, just recording everyone busy. Are you going out of business?

     
    • Hassan says:

      It sure looks like they are going out of business no one answers the phone . Even there corporate office doesn’t answers the phone

       
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