Where is Eastbay Corporate office Headquarters

On Feb 25, 2022 at approximately 7pm, Houston time, one of your employees, Roberto #4081 (is this actually true?) was so rude to me because he could not understand why the Eastbay Company website did not work!! After I asked for the corporate office, he told me a man by the name of Richard Johnson, out of New York, owned the company and I could not have any address!! Is Eastbay a clown company? Are there actual people by the names of Harry Colcord (CEO) or John Schaefer (CFO), supposedly based in Wausau, Wisconsin? And, who penned the “History” of the company? Someone in the 3rd grade? Who is legally responsible for this company? Who trains the employees, especially Roberto?

We ordered football cleats for my son. When it arrived it was too big. We contacted the company and they advise us to do an exchange. while we are on the phone with them, they mentioned that inventory is low, and we should not wait for the exchange. They advise you to do a return and at the same time to purchase another pair with the correct size because of the low inventory. We proceed and took their advice. now after we received the new correct size, we were waiting for the refund on the first pair.

When we call to check on the refund, they claim that the cleats are used, and they only can give us an E-gift card. We told them that the cleats had never been used and after the return, we purchased the correct size. in the initial call to customer serve ice, the rep spoke with the supervisor and approved the refund to the credit card. Two weeks later we did not see any refund so we called customer service. The rep was very rude and unhelpful, and when she let me speak with the supervisor, the supervisor was by far the worst experience of customer service I ever had. She keeps claiming that the cleats were used (claimed by the return department) but she can’t give me proof that it was used, therefore I am getting an e-gift card.

When I asked to speak with the manager, she claimed that she can’t do that and she is the highest that I can speak with. I am expecting a full refund for my original large-size cleats, and an apology for the rudeness of the supervisor. in my job, we handle 4000 customers a year, and never ever acted this way to a customer.

Real conveniently 2 days later they cancel my order of a 10.5 of the patent leather 1s I think it’s real fucking bullshit that your quality control doesn’t see that. Fuck u and you lame ass excuse on why they canceled one of the biggest releases of the year. But ship the youth size. Fuck your bitch ass QC and there dead homies lol 😆 💯 the message about the same thing yea that’s me fucking lame ass company. Clean house and get your lying fucking thief fired hopefully it’s in a car accident tonight and disappears cause cause that’s what you did to my fucking brain and heart when you fucking stole my shoes you fucking cowards stomped on it burn in helll 🖕🏼🖕🏼🖕🏼🖕🏼🖕🏼🖕🏼🖕🏼🖕🏼🔥🔥🔥🔥🔥🔥🔥

I placed and order Sat Aug 7th paid 24.99 for 1 day shipping so I could have my order on Monday. When I called today to check on it was told they do not count weekends would not receive myorder until Tuesday. Why did I pay all the extra money this is a ripoff.

Horrible company. I immediately sent back two shirts I ordered. The items were small and didn’t run true to size. All tags were intact. Eastbay sent the items back to me and refused to give me a credit claiming the items weren’t in condition to be restocked

After I posted a comment on this public forum I have been blocked from calling customer service or from being able to send an email to customer service it won’t even bring the option up-I’m appalled. Mean whilst I still haven’t heard back anything about the 2 pair of shoes that I sent back but I kept my tracking information and saw that the items were delivered to the Wisconsin location this is criminal at this point and someone needs to contact me before I get a lawyer involved that Eastbay will be responsible to pay the fees for this is beyond ridiculous!!

I would like a response back from corporate the way I’ve been talked to via email by employees is disgusting I have been a customer of yours for years and have spent thousands of dollars just to be told that a small discrepancy is keeping me from getting a refund although I was sent an tracking slip to ship the item back and several days after I sent the item back I get an email stating my return will not be accepted and will be sent back to me- There’s more to this but since I can’t seem to get any help from Eastbay I’m going to contacting the better business bureau

I purchased a pair of weight lifting shoes for my son on March 15, 2020, we received the shoes on March 21st and my son immediately tried them on after the delivery guy tried them on. When he opened the shoes there was some visible dust on the bottoms as if they were tried on in a store, no big deal but the shoes were to small so we boxed them up and shipped them back using the return label we were provided with all within about 15 minutes of receiving them. Its now April 6th and after many emails and conversations with unacceptable hold times they are telling me that they mailed me back the shoes because they were dirty and wouldn’t be exchanging for the size 14 I requested. As I speak I’ve been on hold for 26 minutes waiting for Kevin ID#5829 to find me a supervisor to help me. This just makes me sick!! We have bought from Eastbay for both of our boys from football, track and baseball from elementary school to College football and this is how we are treated. These were over $100 and now apparently I’m stuck with them! Since I can’t get help with customer service I would appreciate it if someone would please contact me about this.

I’m highly disappointed and will be forwarding this issue to the utmost importance to whom it may concern. You all sent me my order, yet it sensor removal of the merchandise still contains the sensor tag, in which it should have been removed by the store before shipping. My son in which the gift was for tried to remove the tag not knowing how or why it would still remains. I will be sending this product back for a refund or exchange.

How do you have HOUSTON ASTRO and cheater Alex Bregman on the February 2020 cover.? Another case of corporate tone deafness? Does anyone over there filter this or as a corporation you don’t care? Long time customer rethinking my relationship with you.

Made a purchase and the shipping address and ZIP code was correct but for some reason United Kingdom was on my shipping confirmation and they told me that I put the wrong address and zip code when I have the confirmation with the correct addres and zip code. Still fighting to get refund or my dam shoes!! Bad Business!!!

Never experience such a terrible customer service in my life. Was given a gift card and I don’t even care to use it!

As a long term platinum member I am beyond frustrated. Your failure to provide the services agreed to and paid for by me is ridiculous. I have contacted your Customer Service team at least 10 times, filled out the contact us email and never received any sort of contact within 48 hours or 4 to 8 weeks even. I filled out a BBB Complaint – and emailed someone on the Media Team. Not sure if that is why, but I finally did receive a call back stating the account had been fixed.
I logged in and it did seem to recognize me. HOWEVER when I placed the order it went to the standard shipping and not the 2-Day which comes free with Platinum Membership.

eastbay has bad customer service MEDIA OUTLETS WILL BE INFORM