Where is DTLR Corporate office Headquarters

DTLR Headquarters Address and Contact

  • Address: 1300 Mercedes Drive
    Hanover, MD 21076
    United States
  • Phone Number: +1 410-850-5911
  • Fax Number: 410-850-5915
  • Email: custserv@dtlr.com
  • Number of Employees: 587
  • Established: 123
  • Founder: Rick Levin & Tony Trantas
  • Key People: Glenn Gaynor

DTLR Headquarters Location & Directions

DTLR Headquarters Executive Team

Name

Title

Glenn Gaynor

CEO

Phil Villari

CFO

About DTLR, History and Headquarters Information


DTLR Headquarters Photos

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  • Frustrated Customer says:

    Unfortunately, I don’t normally leave reviews but this is something I clearly wanted to pass along. First off, before I begin, where’s the “minus” five stars.?? Any who. I experienced an unacceptable display of customer service and lack of professionalism at the DTLR in Laurel, MD Town Center. About a week ago, I spoke with the store Manager Ms. Monet Johnson on December 2nd in regards to the Christmas Toy Drive for the highly anticipated release of the AJ 11 Breds. Ms. Johnson communicated that the release ticket given would guarantee your shoe size upon the purchase donation of a brand new toy over $10 with a receipt. In order to purchase the AJ 11’s on the actual release date of Saturday 14 December, you would need to bring your ticket that should’ve been given out today at the Laurel location. To make matters worse, on the same day (DEC 2nd) not even two minutes after my initial call, I called Ms. Johnson back to ensure no miss communication was given an to confirm she was “ABSOLUTELY” certain of the distribution date. Ms. Johnson than stated that she was the “store manager” and she was 100% certain that she would distribute the release tickets on December 9th @ 10am. Of course I had to make arrangements at my job to be there by planning and preparation. How else would I be able to afford these costly shoes? I was there with my toy. Matter of fact, first in line. Today was supposed to be a good day because not only was I giving but receiving too.. so I thought. However, five minutes before the store was to open, a gentleman came out and mentioned before the line that there were “NO ADULT” size shoes. Of course to my surprise, I was distraught and completely livid. I said a few expletives to say the least (don’t hold that against me but I was pissed). The people behind me were sharing in the same frustration and disappointment. Some people hoped in their cars trying to visit other locations. Not me. I was still there asking questions because I couldn’t understand what he just conveyed like it was in foreign language. How could this be? Why would a store manager say today and then release the tickets a day before on December 8th? Did Ms. Johnson give any other customers a call back after she guaranteed today. If she did, I sure didn’t receive a call. Ms. Monet Johnson completely missed the mark and totally disregarded other “LOYAL” DTLR customer’s time and preparations to be there. No DTLR loyal shopper should have to deal with such “UNACCEPTABLE” lack of customer service around the holidays or any other day for that matter. I couldn’t only think about myself but the other customers who promised their children something special to be let down in this way. DO BETTER PEOPLE!!!!
    From a highly frustrated loyal shopper!!

     
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