Where is DoorDash Corporate office Headquarters

DoorDash Headquarters Address and Contact

  • Address: 116 New Montgomery St
    San Francisco, CA 94105
    United States
  • Phone Number: +1 855-973-1040
  • Fax Number: N/A
  • Email: [email protected]
  • Number of Employees: 850
  • Established: June, 2013
  • Founder: Tony Xu, Andy Fang, Stanley Tang, Evan Charles Moore
  • Key People: Tony Xu

DoorDash Headquarters Location & Directions

DoorDash Headquarters Executive Team

Name

Title

Tony Xu

CEO & Co-Founder

Andy Fang

CTO and Co-founder

Stanley Tang

Co-founder

Christopher Payne

COO

Raghav Ramesh

Software Engineer

Kim Sciarratta

Strategic Partner Manager II

Michael Bloch

Regional General Manager

Jessica Lachs

Business Operations & Analytics

About DoorDash, History and Headquarters Information


DoorDash Headquarters Photos

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  • sharief says:

    youll are a bunch of theifs i have all my pics n screen shots ill see youill in court soon as this is all over

     
  • sharief says:

    this comany stole 500 dollars from me yesterday everytime ive been speaking to support team either someone was ending the chat or talking in circles i have screen shots of everything once this pandamic is over im taking youll to court i couldnt feed my kids last night i had to send them away cause youll deactivated my account

     
  • Shawn says:

    This company stole almost 500 dollars from me saying I ordered from 7 different restraints and I didn’t order a thing on that day and then deactivated my account the customer service people are no help they keep telling me the same thing and it’s not getting any wear and expect me to give them more personal info like I’m stupid

     
  • jeff valentine says:

    worst customer service ever between Restaurant owner and Company- lots of evidence just ask me
    jeff

     
  • RT thomas says:

    I have been blessed to work with Doordash, even though I may encounter some problems from the company and from the customers. I still enjoy doing the work, meeting the people, putting a smile on people’s faces. Every day is different, but my good days outweigh my bad days. Thankful, grateful, won’t complain. Thanks.

     
  • The Survivor of Your Hacked Application says:

    There is no way to get a hold of you, every time I try to send anything through your support page, as I am one of your Dasher’s in Lawrence Kansas. My name is Kimberley Beach. I have been hacked from within your application that I downloaded from the Apple store, my Apple ID and my Apple iCloud account has been hacked, my Apple device has been hacked due to a secure factor within your application. I have continued to send information and I’m getting blocked by the hacker doing most of it and they change the words to where I don’t make sense when I’m trying to speak instead of typing. However, your headquarters , called me directly to my iPhone within a week ago between 2 and 3 AM central time in order to assist me because she could see and she’s been contacted by support as far as what was happening within the application and how other Dashers such as Logan Braden of Lawrence Kansas, was hacking into the application door dash for Dashers.com whatever! I say this because you’ve made it impossible for anyone to reach you. Now the lady that did call me from headquarters called directly from your headquarters number the 605 area code. However we can’t reach you. And being within the medical field, I’m really tired of it being used as an excuse to not reach out to your individuals you can answer the phone. You have a business set up to where you don’t have to do anything everything can be done computerized, and remotely and that is why it is so easily to be hacked. You should know this, Please keep in mind that my application that you designed has been hacked by another Dasher and more than one just within Douglas County of Kansas. That does not include everyone else that has been able to hack because he made it open! You might want to check into this. Because most likely every single dasher has received information about me. And incorrect information and be able to access how to use someone else’s DoorDash account, to fraud them not just through the dashes and the orders that are sent to them but to where they cannot use the application and the map settings within the application because they have hacked everything. And on top of that I have involved the authorities , However we are still getting all of the factual information that needs to be available for everyone that is involved within this area. I have been cheated out of my dashes, my orders to do dashes, being able to even choose a Dash, being able to except it, being able to deliver it, every thing that you do in order to do the DoorDashing. I am within the medical field as well, and he has completely exposed all of my pertinent information. I’ve had mail fraud he has also forwarded my email account which is from Apple as my iCloud account to his and made a new one he only changed one letter to make it look as though it was me. As I look at my device when I speak I can see that in the background he’s changing my words, and the static continues to go as if someone was actually speaking when I’m not. If you don’t stop this activity ASAP, you’re going to have a pandemic on your hands, it’s a virus! Logan Braden has made sure that everything will be compromised from your business. He resides in Lawrence Kansas and lives on Lawrence Avenue rooming in the house. This matter has already been documented within the state of Kansas, in the state offices of criminal victims, and the attorney general of Kansas, Derek Schmidt. It has gone even further than that however, I do not receive all of the information because I’m a survivor from being victimized. The state hash been sent documentation and photos of individuals vehicles that are employed with Door Dash.Com as Dashers and individuals that are just interfering deliberately to help those Dashers steal from the other Dashers. They’re hacking into your own application! I’m not about to stop trying to reach someone in your headquarters concerning this until it is resolved and everyone receives the treatment that they deserve for what they have done to me and anyone else that this is happened to prior to me. Along with this, he hacked into at least 2 to 3 of my adult children’s devices. I know too much and he will continue this criminal activity and all of the activity of hacking and remotely using other hard drives Mac anything that he can find in order to do his dirty work and receive a perverted amusement out of it. I’m done, I am absolutely done from being hacked and fraudulent accounts made off of my account and cloned to be his. He knows technology but he’s a black hatter. He does not do good. He works for the bad in every way and form, criminal activity that is not to help and assist anyone but only to distract, harm, and interfere with anyone and everyone whether it’s a single individual, a business, a corporation, he does not care. my points keep dropping because I can’t even use the application that you made. Due to his hacking! There is so much more that goes along with this that it is incredible that he actually achieved it to begin with. But he has too much time on his hands because he keeps getting fired he cannot keep a job. So he gets on a computer and continues to interfere with other peoples lives. He has almost completely ruined mine. I have identity theft, mail fraud, he has hacked everything that he could possibly hack that I have. And he has brought me out of Mail to make sure that I would no longer have employment nor place to stay and I can continue on and on. If you want good reviews and people to stay within your door dashing, I would highly suggest that you deal with this matter ASAP. Furthermore, you should be aware that the state of Kansas with the crime Victims department out of Topeka Kansas, is working on compensating for all that has been done to me. Now that involves your application that someone hacked by the name of Logan Sherman Braden.

     
  • Kelli says:

    Rude/unprofessional drivers cussing at employees and calling them broads. Who in the h*** do you think you are. If you don’t want to do your job don’t be a driver.

     
  • Dawn M Baldwin says:

    GOING TO JAIL ALL OF YOU. YOUR LIERS AND THIEFS. YOUR GOING TO OWE ME 150,000 PLUS ALL JEWERLY AND MORE. ROBBERS IMMAGRANTS GO BACK

     
  • F U YOUR NOT GOOD PIECE OF SHIT says:

    YOUR EMPLOYEES HAS STOLED FROM ME FOR THE LAST TIME. I ORDERED FROM YOUR COMPANY TODAY FROM APPLE BEES FOR THE FIRST TIME AND YOUR STAFF TAKES MY 69.53 AND CANCELLED MY ORDER. I WAS TOLD BY A WOMAN ROMANIA THAT APPLE BEES DIDNT TAKE THE ORDRR. I FOUND OUT THAT THIS WAS A LIE FROM STACEY WHO WORKS FOR APPLE BEES. YOUR COMPANY NEVER PUT MY ORDER THRU. YOU WILL BE SUED FOR 10,000 FOR THEFT AND PAIN AND SUFFERING. MY SISTER AND I WENT WITH NO.DINNER TONIGHT. YOU DONT STEAL MONEY FROM ME. THIS IS THE SECOND TIME AND LAST. YOUR LOOSING DOORDASH WHEN I GET DONE.

     
  • Manami says:

    MOST unproffesional and waste of time on their chat function with Brett Orielle Jane P. of door dash chats

    B
    Thanks for chatting with us. Ask me anything.
    Save Transcript
    End Chat
    Chat started at 7:03 PM
    Hi! Thanks for chatting in. We greatly appreciate your patience as we are currently experiencing higher than normal support volume due to COVID-19.
    B
    Hi Manami! how can i help you?
    Brett Orielle Jane P
    You guys cancelled my order due to the item being out of stock. However I just called the restaurant and they said it is not out of stock and my item is just sitting there ready to go on the counter.
    but there is no driver that is scheduled to come pick it up because it was cancelled on door dashs end
    7:04 PM
    B
    thank you for letting me know, can i also have your email address
    Brett Orielle Jane P
    7:05 PM
    [email protected]
    it is the cheesecake factory order that was ordered earlier today
    7:06 PM
    B
    Thanks for providing your email. Please stay connected while I check your order.
    Brett Orielle Jane P
    7:08 PM
    Also i wrote in a very long complaint about a dennys order on the 4/24, which i never got a reply too?
    I dont want to hear “im sorry, we will work harder to make your expierence better”- i need to hear what you will be doing to compemsate me
    7:09 PM
    this is a waste of my time when i am using a service to make it easier and faster- at this rate i could have just picked up the food
    Hi Manami Ogami, This email is to let you know that your order has been canceled because of the substitution preference on your Avocado Eggrolls, which was out of stock. Your refund should take 5-7 business days to process and any credits used will automatically be applied on your next order. Note on your refund: If the DoorDash charge is pending on your statement, it will be removed shortly. If the charge was posted to your statement, the updated final order total charge can take between 5-7 business days. Best, DoorDash Support help.doordash.com Please do not reply to this email. Replies are not delivered to DoorDash.
    7:10 PM
    B
    so Manami here is the note from the merchant
    Brett Orielle Jane P
    there is no subsitution the avocado egg roles are sitting on the counter already made
    i already talked to them they said they had everything and that door dash is at fault
    7:11 PM
    the food is literally sitting on the counter!!!!!
    7:12 PM
    just get a driver there to pick it upppp
    7:13 PM
    ???
    hello???
    7:14 PM
    B
    yes i’m still here the amount was already refunded on the account
    Brett Orielle Jane P
    7:15 PM
    what about the food
    i didnt cancel it you guys did for no reason
    there is no subsitution
    you had zero reason to cancel the order because there were no subsitition because they had everything to make the order
    7:16 PM
    i dont know what you are not comprehending
    when is my food getting here
    you need to send a driver to pick up my food
    B
    you will not be getting the food anymore because it was cancelled and there was already a refund processed rest assured
    Brett Orielle Jane P
    7:18 PM
    WHY WOULD I NOT BE GETTING THE FOOD IF I DID NOTHING ON MY PART TO CANCEL THE ORDER
    WHY DID YOU CANCEL THE ORDER
    THEY DID NOT HAVE TO SUBSTITUE ANYTHING
    B
    that was the error we apologize for that so you can just create another
    Brett Orielle Jane P
    7:19 PM
    THE FOOD IS ON THE COUNTER ALREADY
    WHY THROW AWAY THAT FOOD, I DONT WANT TO WAIT TO MAKE A NEW ONE.
    WHAT IS YOUR DIRECT LINE SO I CAN SPEAK TO YOU??
    B
    that is why we apologize for the error there is already a compensation ma’am
    Brett Orielle Jane P
    7:21 PM
    there is no compensation, your just not charging me for food that i never got
    just send a driver over there now
    what is a direct line to speak with you>>
    B
    there is already 5-7 business days rest assured
    Brett Orielle Jane P
    7:22 PM
    what is the number to speak with you directly>?
    there is none
    why the fuck are you acting like you did something to help? i was always gonna get a refund because you cancelled it
    7:23 PM
    the thing to do now, since you dont know how to do your job is to send someone to get the food.
    you keep repeating the same thing about a refund, i know i am getting a refund I NEVER GOT THE FOOD
    7:24 PM
    the number just directs me to this chat function
    7:25 PM
    you can just process another
    7:28 PM
    but then i have to wait for them to make it again
    we are so sorry Manami
    ive already spent so much time on this
    B
    yes you do you have to wait again
    Brett Orielle Jane P
    but since the food is there why cant you just send someone?
    7:29 PM
    Also I sent a different complaint about you guys addding a 6.00 tip to the Dennys order, i need it refunded
    7:30 PM
    no one responded to that
    B
    you can order again to that restaurant and then we will see
    Brett Orielle Jane P
    “we will see”- r u sercious?
    i want to speak to the manager
    i am sending this entire to corporate
    B
    okay hold on
    Brett Orielle Jane P
    7:31 PM
    i am sending this unhelpfull chat to the corporate office to showcase the lack of proffesionalism
    if you are asking for e to process a redelivery then i can defenitely do so
    B
    I’am sorry there is just a large volume of chats
    Brett Orielle Jane P
    Brett Orielle Jane P. of door dash chats
    7:32 PM
    where is the supervispr
    B
    hold on i will process it
    Brett Orielle Jane P
    what is the corporate email for complaints?
    also where is the manager?
    7:33 PM

     
    • The Survivor of Your Hacked Application says:

      I completely agree with you! That’s why they use the chat function! So they don’t have to deal with things. They only use computers, so they don’t have to deal with people! They don’t want to deal with all of it they let it all go through a system and nobody within headquarters gets to see how the Dashers are being cheated, and the customers oh my gosh the poor customers are losing money along with the food. And the drive Dashers, the community of the entire world is not aware that the drive Dashers are losing out big time as well. I am one of them. I’m in the middle of another Dasher hacking their application To get into my device my iCloud account my Apple ID everything! I have been completely hacked I’ve had everything taken over and this specific individual that has managed to hack their application was then able to hack everything of mine! Even mail fraud! He tried to also have My phones equals my earnings sent to his checking account! I can’t even stop at what he has done and expressing it all due to the fact that there is no stopping point! He’s not gonna stop until someone actually takes him out, and no one is doing anything within Door Dash.Com. I had to get the authorities involved locally, it’s already gone to the state, it is heading towards federal. And at this point I hope everyone that is involved actually does not go to jail! I want to see them in a mental institution because they are mental they have a mental illness and it needs to stop now right now. I would like to see them walking around in that mental institution heavily medicated to control their illness with drool hanging down there Chan, and I’m not trying to be comic about this. There’s nothing funny. But they have made so many other individuals go without nothing and that means the Dashers along with the merchants, and the customers. It’s a lose lose situation no one is winning here except the faulty unsecured application and the hackers! They are the ones that are continuing to win.

       
    • The Survivor of Your Hacked Application says:

      Oh my gosh I just read through the comment that I just submitted as a reply to someone else agreeing with them concerning your application. And I thought I had gone back and corrected everything that the hacker keeps changing as I speak. Because it’s not Siri. I can see by the line that documents are voice that there is white noise in the background which someone else is actually speaking and changing words as I speak. So I was not able to catch all of the words and some of it sounds like gibberish. I am so tired of this specific individual messing around in my life with identity theft, mail fraud, and his continuous hacking.

       
  • Salenea says:

    I just experienced the worst customer service that anyone could ever have. The dasher decided to take more than one order at the same time. Left my food at the restaurant for 30 mins after he was notified of the order. Put my order in his car with someone else’s order, delivered the other person’s order leaving my order in his car. When I contacted the restaurant I was told to contact doordash because it was an issue with a doordash driver. I contacted doordash and was told that because I ordered through the restaurant website I had to contact the restaurant. Its just back and forth. The bottom line is that doordash’s driver failed to do his job correctly. But Doordash is unwilling to recognize that it was a failure on their part and refuses to see me as a customer of theirs, yet I had no choice of delivery service because doordash is contracted out by that restaurant, I was not informed of the delivery company until after the order was placed and paid for. So, to recap in short:

    1. No choice of delivery service.
    2. Driver for delivery service failed to comply with doordash policy.
    3. Because I ordered through the restaurant and not doordash I am considered not a customer.
    4. Driver for doordash put my family’s health at risk.

    And what does this mean, well,
    1. Because I am not a customer they don’t feel that they need to be held accountable for their actions or the actions of their employees/drivers.
    2. That they can pass the BUCK.
    3. That when asked for information on the address for their corporate office that they can refuse to disclose the information.
    So…. what action is taken by Doordash to correct this……..
    Absolutely nothing.
    So….. what is my only other Recource?
    Yup……Court.

     
  • Melissa says:

    I contacted support tonight because I waited for a good 20 min and no driver was assign. It was getting later and later so I reached out. I have screenshots of my convo that I was asked if I wanted to wait or cancel with refund, I choose to cancel and refund. The support person waited until I got a father and finally came back on. They found a driver. I ordered around 10:30 pm as I type it’s now 11:30 pm. This is unacceptable!

     
  • Zae d says:

    Doordash fucking sucks ive called to keep getting a rec message saying they cant get to the phone first of all i made an order that costed 30 to 40 dollars and it went to tge wrong resturaunt so thwn when i canceled it litterally a couple seconds after i placed the order i only recieved 12 dollers out of 40 fuckin dollers i didnt get no food or nothing thats robbery wtf doordash at least couldve gave me my full refund but no theres no way to contact corperate they say use the app i go to the app there is no number i click support and it still doesnt do a thing Dont WAIST YOUR MONEY OR TIME BECAUSE IT WILL HAPPEN TO YOU TO IF U MAKE A ORDER BY MISTAKE SAY GOODBYE TO THE REST OF YOUR HARD EARNED MONEY.

     
  • Joy Coleman says:

    I have emailed door dash several times. They have over 40.00 of my money for 2 weeks now and no one will respond. I am so angry. This place is using the virus as a means to rip people off especially older people and make money….and giving you no way possible to resolve your issues at they are doing everyone else here I see…..sounds like we need some lawsuits going. I’m definitely definitely gonna look into this and call some local television news stations to try get this resolved and them exposed. I suggest everyone else do the same.

     
  • Ameerah AbdulMuhaimin says:

    I have been experiencing problems with my Doordash app since COVID 19. Starting last week I stared having problems with app removing my Fastpay information. I contacted chat agent several times and sent 2 emails on this issue that started on April 15,2020. I was able to use my Fastpay on April 14,2020. After getting no resolution after chatting with more than 3 agents( I snapshot each conversation). I resubmitted Fastpay information and did another chat with agent. I also received email that Fastpay would be available on April 23, 2020 in this email. When I went back in the app the Fastpay information was removed again. I just waited the week out to have the money Direct deposited in my account account which usually clears on Tuesday unless a holiday. To no avail my money had not been deposited and still hasn’t been deposited. Through this whole process with the Fastpay my direct deposit information still remained and still is in the app. I tried to reach out to chat agents that are now telling me to update direct deposit information which is correct in the app. My money has been removed as being deposited but has been yet to be deposited. The agents suggestion was to be patient due to COVID 19. We are the people on the frontline during COVID 19 delivering food to customers. This problem with receiving my pay that I worked for is frustrating when you receive no resolution or response and you have a family to support. How do I purchase gas or food when this is my source of income? Even with the glitches with the app during deliveries and make sure the customer is serviced and resolve my issues later. I have been in customer service (food service)for over 15 years and have never seen such terrible customer service as I have witness with Doordash in the recent months. The support agents just disconnect chats so that is no support. Then even when email help you get no response. While the country is already suffering the company is maximizing the suffering. I just want a resolution for the money that I worked for and have not received. Hope other Dashers have better results. Everyone stay safe and blessed.

     
    • PISSED OFF. HATE THIEVES. says:

      They stoled my stimulus money from my bank today by hacking into my phone and unlocking my card.

       
  • Dge says:

    Ok since I cannot seem to get corporate…nor on FB..asked for contactless delivery.they knocked, and waited. Idiots! Webster, ma Wendy’s delivery to Dudley ma. Food was cold, gross too. Get with it!

     
  • Apple says:

    My dasher app has been a problem for several months, Ive been consistantly reaching out about it freezing. I havent gotten any solid results other than the troubleshoot tips. With the app freezing this causing issues during my dashing by not being able to select or get customers address. Ive been a dasher for over two years. My app no longer works and I think its been suspended, I am not at fault and would like my account reactivated. This is also unprofessional timing to alter my account when the nation is struggling due to Covid-19. The online dasher chat doesnt work, it has says agent offline for over a month. Also dasher email assist sends an automated message, no real time assistance, with no live agents to note my issues in the system. Now my app and account is not working and Ive been reaching out for help. This is frustrating because I am a dedicated dasher and love what I do, care about my customers and I dont play with my bare feet in the restaraunt like Ive seen your older male drivers do. Can someone help Reacctivate my account please. I keep getting notifications about my area being extremely busy and to go online but i cannot.

     
  • David says:

    I am trying to become a door dash driver. No one answers the phone, or emails. I try to log in to the application portal, but it says my phone number and/or email does not match. I see ads on craigslist everyday for drivers in my area, but technical support sense of urgency is only for restaurants.

    Does door dash currently need professional drivers? if so, why do they not support their own portal?

     
  • James cruz says:

    I have a complaint and cannot seem to get this resolved. I keep getting brushed off. It’s been over a week and I’m barely getting a response thru email telling me that door dash cannot address my issue at the moment due to other issues and that they apologize.well here is my issue. I ordered food as usual through door dash.i ordered round table pizza. 1medium pizza. Two sodas and two orders of hot wings and a apple juice for my daughter.. the dasher not only was over an hour late,my food was cold. My pizza looked like it had been thrown was.missing toppings. Didn’t receive but one order of hot wings and no sodas ,no apple juice,no napkins,no ranch,no peppers,and one order of wings that were cold and hard. I contacted support and got no feedback.the total of my disaster came up to a whopping $86.00. I was contacted 3-4days later with a $9 credit. With no apologies or explanations. I contacted doordash again and wasn’t replied to until today which is an over a week saying that they couldn’t credit me or take care of my issue because it had other emergency issues I understand there’s a state of emergency going on but what does that have to do with the quality of the food the people not explaining you know with courtesy to say why it was missing and the $87 charge that I got charged for the food totally unacceptable so I figured I contact corporate and see how you guys treat your customers because I heard a lot of doordash so to my family and friends I know it might not hurt a corporation like you but I like to be compensated for some of my money back cuz there’s no way one medium Pizza one side hot wings costed $87.. this is the worst I’ve.seen a online order as well as support for a visit me …please look into this and address this problem… thanks …Sincerely yours, Mr. James [email protected]

     
  • Patricia S. says:

    I emailed DoorDash 4 days ago regarding a 20% off promotion which I did not receive when I placed my order. I heard nothing. I then opened up a chat window to ask about it. The person I was chatting with asked me to take a screen shot. I went to their website to take a screen shot and while I was doing that, the person I was chatting with commented *You have not responded in quite some time so I am closing this conversation*. WTF? I opened another chat conversation and the same thing happened. I opened a THIRD chat conversation and the person called me and told me they were sending me an email and to reply with a screen shot of the promotion, which I did. I still have not heard back. This is NOT the way to get return business from me and I will not recommend Door Dash to anyone. Their customer service sucks.

     
    • Ameerah AbdulMuhaimin says:

      This has happened to me several times as a Dasher and they just end the chat. I now screen shot all chat conversations

       
  • MelW says:

    I did not have the best experience this evening! I order with Doordash at least twice a month and was surprised at how difficult it was to fix a mistake that happened due to the Dasher mixing up orders. When I called the Dasher to ask about the mix up, they were quick to apologize and asked me to contact the restaurant. I did and the restaurant was amazing considering the mistake was not their fault. I then tried to contact Doordash customer service and received a message saying no one was available, totally understandable considering what is going on in the world. When I was able to reach someone by chat, they told me they were unable to refund me the full amount I paid which was over $70. While going back and forth, the restaurant called me back to let me know a reorder had been placed by Doordash. Well, the person on chat cancelled the order and refunded me $6 less than what I paid for and would only refund me in Doordash credits. Apparently that was all the system would allow him to do. So it is now almost three hours later, I had to reoder again (this is now the 3rd order that has been placed for me) paying more out of pocket because the credits I received did not cover the full cost of my original order. Folks, this is not how you do business. As someone who works in the customer service field, when someone messes up something for the customer, the mistake should be corrected in full. I understand and appreciate all that the Dasher’s are doing during this crazy time, but there still needs to be some accountability somewhere.

     
  • Melonie Morrell says:

    i need to access my earnings asap….savings is depleted due to recent events surrounding covid9. Please expedite the processing of my bank card so that I can access my funds and get back to work

     
  • wayne t trexler says:

    This is the second email ive sent to you..on 3-8-2020..i spent $44.13 on 28 burgers..first.. my triple cheeseburger had no cheese..second.. My chicken sandwich had mayo and lettice on it..i ordered no mayo or lettice (hate mayo)..third i ordered 26 hamburgers..20 of them were smashed in bag and most were out of there wrapper (loose in the bag) Smashed because they put all the sandwichs in one bag…28 sandwichs in one bag there gonna be smashed..looks like they just tossed the burgers in the bag unwrapped…this is the third time ive ordered from McDoalds through Doordash since im disabled and cant drive..Thank You….Wayne T Trexler concerned customer………..

    Your reference number for this inquiry is 92503863. the responce i got…Thank you for contacting us. We are sorry to hear that you had a poor experience with us and we understand how frustrating it must have been. However, at this time we are unable to offer compensation for this order due to your account history. my responce is…. …my account history?? it should be McDonalds accountability..i didnt screw-up my order.. Mcdonalds did..if they cant get an order right, why am i being accountable for they mistakes…Well ill have to send this email and the two other emails to Doordash and McDonald Corporate offices.. Wayne t trexler…..P.S….I never asked for a refund…Now im going to demand one…….

     
  • Sincerely Livid! says:

    I am so livid! I placed a 40 order and got a call from the company saying, they didn’t have a product and would not substitute for something less than what I paid for! They had me cancel a order and re order without the product that wasn’t available so the poor lady didn’t have to wait and had me contact support.Which I understand didn’t want the lady to be waiting there a long time she had many runs to do. I called because my card was being charged over 80 dollars and DoorDash stated they wouldn’t refund me because the company already made the food and a rep had taken my order. The order was the same order minus the product they did not have so nothing was re made! I was told to do something and was double charged for a order and they are not willing to refund me back for. I work at a hospital I didn’t have time to argue with them and asked for corporates number and was refused it. This is bullshit that I have to call a my card company to tell them one order was approved but the second was not to cancel it out because your being charged for a service that was not provided and for food that was not delivered. Crazy just crazy!

     
  • Dan says:

    ATTN: DOOR DASH CORPORATE/COMPANY:

    As a customer, I asked several dashers how much they get. They all say very little, less than the minimum wage AND to top it off, the tips are little.Dasher rely mostly on tips. I feel for them, considering they have to battle traffic, bad connection(you alls app aren’t the best), weather, etc… and now this whole Corona virus that has become pandemic and they themselves can get infected and pass it on to the customers or their love ones when they get home. Not to mention the mileage and we are and tear of their vehicles.

    ATTN: DOOR DASH COMPANY: the dashers takes care of the customers, it’s just fair for you (DoorDash corporate/company) to take care of your dashers. Please increase their rates and provide some protection like a simple hand sanitizers, masks or gloves…something in this crisis. They (dashers) are stepping up to the plate. They deliver from house to hospital every where. Don’t go send them unprotected because they too can be infected and spread viruses from handling food.

    This goes for UBBER and LYFT!

     
  • FURIOUS CUSTOMER says:

    Your app is completely fucking garbage I placed my fucking order over an hour ago and your driver Marlin D or wte they bitch ass name is never picked it up. I am furious Bc I fucking payed for this shit I never had a god damn problem until today I will no longer use this trash ass shit. Your app tells me to call support or contact them and when I do what happens ? Bullshit talking about how u experiencing longer hold time because of a fucking virus ? Please explain to me how much fuckin sense that makes? I promise I will never use this app again on god. This shit so fuckin ass nigga you take my fucking money but never complete my order. Bitch I demand a fucking refund and I wanna talk to the owner about this Bc this is some bullshit. No wonder your fucking business sucks ass. You dumb ass Chinese bitches that why your kind eats fucking bats. You niggas better reply to my email

     
  • Angry excustomer says:

    I am a customer and understand your frustration as I too am dealing with same service from cust service i have paid $69 and was given wrong order i disputed they credit my acct $57but i requested they come get the wrong delivered food n refund meback instead of credit they refuse!!! to refund my visa even after sending pictures of the order a day after i was delivered order was way lessthan what i paid 4 mine n wrong flavor’s otherwise i would at least have eaten it then without my authorization charged me $9.99 for doorpass this is 1 or 2days after my order when doorpass supposed to be a trial and if i decided to keep after 4/6 I would then pay the fee. now they give run around i try using the stupid credit and i couldn’t because it said credit was applied to the order i was arguying to begin with why are they assuming they can just take money and assume we want credit after the service wasnt met REFUND MY MONEY PPL STOP CHARGING MY ACCOUNT WITHOUT AUTHORIZATION.

     
  • FRUSTRATED BUSINESS OWNER says:

    I AM THE BUSINESS OWNER, THIS IS UNACCEPTABLE.

    I am the store manager and There was an order placed this morning for a customer, I asked the man what type of bread would he like and he didn’t know then responded “I will call you back”. I later get a phone call from the customer stating DoorDash cancelled her order because “the restaurant” didn’t have the product.

    I took care of the customer directly, then contacted the DoorDash customer service line. This is where my frustrations really get bad.

    The first representative told me he has no supervisor. I disconnected the line.

    The second representative told me she will look into my account and she noticed DoorDash cancelled the order because they didn’t have a driver available. Yet they told the customer we didn’t have the product available. She then asked me to hold, “It will be 5 – 10 minutes” she says, then returned to the line stating it will now be a 30 minute to an hour or hour and a half hold. Gave me no explanation just “The supervisor is not available.”

    The third representative told me her supervisor would be in after 2 or 3 hours. When i told her I’m tired of the call center representatives lying to me she said “hold on let me see if they are available”

    HERE ARE MY CONCERNS:
    1. DOORDASH TOOK AN ORDER FOR A “REGULAR” CUSTOMER OF MINE AND LIED TO THEM STATING WE DIDN’T HAVE THE PRODUCT.
    2. DOORDASH SET UP AND STARTED TAKING ORDER WITHOUT MY CONSENT OR KNOWLEDGE.
    3. WHEN TRYING TO SPEAK A SUPERVISOR TO RECTIFY THE SITUATION I AM BEING LIED TO AND GIVEN THE RUN AROUND.
    4. DOORDASH CALL CENTER HAS THE WORST CUSTOMER SERVICE….TELEMARKETERS ARE BETTER.
    5. NO ONE HAS TRIED TO FIX THIS ISSUE. “NO SUPERVISOR IS AVAILABLE”.

     
    • Angry excustomer says:

      I am a customer and understand your frustration as I too am dealing with same service from cust service i have paid $69 and was given wrong order i disputed they credit my acct $57but i requested they come get the wrong delivered food n refund meback instead of credit they refuse!!! to refund my visa even after sending pictures of the order a day after i was delivered order was way lessthan what i paid 4 mine n wrong flavor’s otherwise i would at least have eaten it then without my authorization charged me $9.99 for doorpass this is 1 or 2days after my order when doorpass supposed to be a trial and if i decided to keep after 4/6 I would then pay the fee. now they give run around i try using the stupid credit and i couldn’t because it said credit was applied to the order i was arguying to begin with why are they assuming they can just take money and assume we want credit after the service wasnt met REFUND MY MONEY PPL STOP CHARGING MY ACCOUNT WITHOUT AUTHORIZATION.

      Estel

       
  • Sara says:

    On October 4, 2019, I reported two fraudulent door dash deliveries charged to my Visa debit card. Over the past month, I have had to repeatedly follow up to see if any investigation has been done. Yesterday, I received an email that said “Upon further review, this incident has been resolved and we’ve confirmed that this charge on September 17 (there were two charges, another on September 20th) was authorized by your niece.” I had asked for the delivery address and was told “We completely understand that having the delivery address associated with the charge would be a great help, as such, due to security and privacy policy, we’re unable to provide you the information that you need.” #1: I am 88 years old and do not have a niece living anywhere near me, nor would they have access to my debit card. #2: Due to “security and privacy”??? MY debit card was used and you are preventing me from the information I need to determine the details! #3 I have had to cancel my debit card and am waiting on a replacement since you are not providing the much needed information so I can determine if someone I know may have gained access and used the card! I was given reference #s 72732625 and 73948074. Perhaps SOMEONE at the Corporate level would be so kind as to contact me?

     
    • Giovanni says:

      Hello Sara, I am not from DoorDash or even affiliated with them, but I would advise you to contact your local FBI and report this to them. Also report DoorDash in as well for not helping you in this case. Hope all is well and good luck to you.

       
  • Lauren says:

    On 09/15/2019 I received the wrong order and tried to contact Doordash customer service for help. For over three hours, two days and 9 phone calls later I still received no help. Each time I asked to speak with a manager I was put on hold for an inordinate amount of time without being connected to a manager. Every time I asked the customer service representative a question, they refused to answer my questions and even disconnected me from the call. I went online to get a phone number for the corporate office but this phone number only re-routes you right back to the outsourced customer service. Where is the service for your customer? This has been horrible, infuriating and unprofessional service and a terrible experience.

     
  • Sharon Crescimanno says:

    As a business owner it is upsetting that when you have an issue no one helps, they say everything is fixed and it is not. Tony Xu why is your contact information not available? Your customer service is polite you should know but the problem is not fixed and you have to call an be put on hold for sometimes an hour to be transferred to the account management team. I have been trying to get this rectified since mid August with countless phone calls. My company is losing money daily since the transfer of ownership was done, the customers can not see my pizzeria on the platform to order from. If you see this Mr. Xu, please look into ref# 6980526….PLEASE HELP

     
  • Lorena Bernal says:

    Today marked the 425th food deliveries I had for Doordash. I would consider Doordash as a sideline sent from heaven. Why? Having 4 kids and all 4 are driving this year is no joke financially. 1 got his license 3 years ago and the other 3 got their licenses just January of this year. We all know the financial impact of that. My car insurance rate skyrocketed and had to buy one more vehicle. That is roughly $1K additional each month (insurance, car amort., fuel) on my budget. I was panicking, where will I get the extra funds? I am already buried with my current situation without even adding this 3 new drivers and a new car.
    One week day, I ordered food at work and got it delivered thru doordash. The dasher seems very young maybe a college student. It inspired me, I thought if she can do it, I can do it too (I’m 54). And immediately I signed up for it and started delivering in February 18, 2019. Since then, I’ve been doing it on weekends (I have a day/regular job as a Controller of an Engineering firm) each time I can do it, if there are no family activities and I’m not sick), in fact I was also doing it after work on a weekday if I am not too tired for a days work. It was rewarding, it covered my additional financial need. I was so happy.
    It has some fitfalls along the way, not gonna deny it. While doing this, I got traffic tickets for not stopping on a stop sign while doing a night time delivery (didn’t see it) cost me $306 to court and $20 for online traffic school , parking on a marked red curb (restaurant was in a farmer’s market area, nowhere to park and the restaurant took more time to prepo the food), but I didn’t falter, I still continued for if not, how can I recover the fees? I was ok with everything and doordash has been paying me timely, I did it with dignity knowing I am doing a decent job, so I also had to dress properly so customers will view Doordash with respect. I had to slow down on weekends though in May so I can use the weekends to do my traffic online course so the offense will not go to my DMV record. We also had a family vacation in June. I had to stop door dashing on a weekends for a while.
    When I came back from vacation in late June, I noticed a very big change. I can not “Dash In” anytime I can now. The very essence of Dashing In is totally lost. There are weekends that I can’t dash any more. No more income even if I can work. I had to “schedule” my dash early, can’t tell when exactly I should check because sometimes there’s none yet, and then it’s all gone. If I miss to check if a schedule is available I will end up not getting any. Maybe you did the “scheduling” for a reason. Whatever the reason is, I think it is not helping anyone. Why? I had one delivery stint that 4 orders came in one route, I had to decline the 4th because I know I will be late for all three already. What does this implies, there are not enough dashers. This is unfair to customers who expects to get their food fresh and get them at a reasonable time. This is definitely not going to happen if a single dasher has to wait for all three orders to be cooked on time and delivered in all directions. Some places you have to key in a code to get in, those takes time, parking is another problem.

    The corporate office should remove the “Scheduling”. Let the door dashers dash in when they can, this helps encourage dashers to dash. Don’t limit our access to orders. One restaurant owner gave me a feedback that they have a lot of orders but no door dashers are coming. She said she called doordash and asked why no door dashers are coming. I know why. We can’t go there, the app won’t let us door dash. Who ever thought of that “scheduling” limited / restricted the opportunity to door dash for those who are available to dash. It should be removed. Doordash should return to how it was before. I’ll sign up for 2AM – 10PM, of course I can’t at 2 am but I will dash in at 8 or 9 and I can do that and end my dash at 7 or 8PM. It was all good before.
    I am also writing to share the social impact of door dashing. I had deliveries where kids was so happy because they have food, while their parents are working. A man who can’t go out because he just had a knee surgery, and although the food was late as the restaurant was very slow in preparing his order, he is still thankful because now he can eat. I was also thanked by a lady who just got a hip transplant, she said, now I can eat, thank you. I also had one delivery that I just have to leave the coffee by the door, never have seen the customer, it is also similar to one delivery where I just need to leave the food by the door because it will take him a long time to get to the door (maybe immobilize or in a wheel chair). One lady thanked me for having the time to do this, she can’t drive so for someone to deliver it for her she is very grateful.
    Doordash you are fulfilling one’s financial need, but also impacting social responsibilities. If you changed something, please consult with the people who are carrying out the role for you. We are being compensated for our effort but if you are disabling us then the platform will disintegrate as well. Please remove the doordash limiting scheduling. I don’t know what to call it, but whatever it is you are implementing now. It is not working for the restaurants, customers and us Doordashers. I hope you will consider.

     
  • Richard says:

    I join doordash/driver on May 12,2019. They said it would take two weeks to get my package.
    It finally arrived. So was not able drive right away due to personal reason.So when i rearrange my schedule and was ready to go(was in my car on corner)and went to my phone and hit dash now and it told me i was unactivated. So when i went to call the number( which was joke)she told me it would be 3 business day, i have called three times and i keep on getting the same story.Just let you know i rearrange my whole week.(took a mini vacation).Thanks doordash

     
  • Angela says:

    This company does not following through with what they promise. My husband was told if he referred someone & they completed their 200 dashed in 60 days he would get $1000 & that other person would get $150. The 60 days was midnight on 5/13. We called multiple times to ask if it was the 12th going into the 13th or the 13th going into the 14th as it should be & multiple people confirmed that was the 13th-14th please we have an email to state this. I have now been dealing with this for 2 weeks b/c they refuse to give me my money. I was then told I would have it by 5/18 & today I am being told yet again I will not get it. I have contacted the BBB & a lawyer b/c this is one big fraud company. NEVER TRUST THEM!!!!!!!!!!!

     
  • Jackie Lyle says:

    This company is disgusting. You allow shady dashers to continue to rip customers off by picking up large orders and never delivering them. This is the second time this has happened to me and your useless foreigners that you hire as customer service reps are just as bad. Its quite obvious this company could care less about its customers since they refuse to post a phone number located in the United States. I was told by one of the broken English reps that all they can do is refund me my money and that the driver would be allowed to continue to drive. They continued to say that the driver’s phone must have died. I said thats funny because your driver picks up the phone and hangs it up on me as he sits down the street at a different restaurant for the last 45 minutes with my order. I was then told that drivers are allowed to pick up multiple orders from different places. Thats ridiculous!!! So basically drivers are allowed to deliver cold food or not deliver a customer’s food at all. I WILL FROM NOW ON ONLY ORDER FROM UBER EATS. I WILL ALSO BE SURE TO BLAST THIS COMPANY ON EVERY SOCIAL MEDIA I CAN!!

     
    • KIMBERLY PERKINS says:

      I WANT TO GET PEOPLE TO JOIN A CLASSACTION LAW SUIT AGAINIST DOORDASH. I AGREE WITH THEM ALLOWING THEIR DRIVERS TO RIP US OFF.

       
  • Sabrina Rutland says:

    Doordash IS NOT A REPUTABLE COMPANY!!!! Does not care about RESOLVING CUSTOMER COMPLAINTS!!! EMPLOYS UNETHICAL AND DISHONEST DRIVERS!!! Ripped me off as I paid for my food twice and they would not reimburse me. DON’T USE THEM!!!!

     
    • KIMBERLY PERKINS says:

      LOOKING FOR PEOPLE TO JOIN CLASS ACTION LAW SUIT REGARDING DOORDASH DISHONESTY AND POLICIES WHICH ALLOW DRIVERS TO RIP CUSTOMERS OFF WITHOUT ANY PUNISHMENT

       
      • Melissa says:

        I would love to do this. I have been going round and round with my bank since October 2019 with multiple fraudulent charges totaling over $800. Bank has denied me and I am 1 person, not to mention, who eats that much food in one day. No supervisor available to speak with either. I ask what the protocol was for drivers and verification with orders made by credit card, they said they did not have to verify any of it. So let’s do this.

         
  • Alvin C. Benford / Dasher in need of real support! says:

    I am not writing this post to discredit Doordash in any way, shape, form, or fashion. Despite this curve, I actually enjoy Dashing.

    But hey, can’t get results any other way. Maybe posting here will put some fire under some butts!

    Been trying to contact support about their pay error but only got an email back:

    “Hello,
    Thanks for contacting DoorDash!
    This email is to confirm that we have received your request. Our team will be following up with you shortly.
    If you do not receive a response within the next 48 hours, please make sure to check your spam or junk folder to ensure our messages can reach you.
    In the meantime, check out our Dasher Help Center! We have curated answers for your most asked questions”

    No matter how much I stressed the urgency of needing a faster response, I was still met with the same dry lifeless response.

    I tried getting to live chat but can’t seem to get to it all the time. even following the instructions.

    I went to Google to get the corporate number but when I called, it just has a message that leads you right back to the same old run around. It seems as though a company that makes its money from “Delivery Drivers” delivering items to customers under its company logo, would do more to assure that the drivers have what they need, “especially their pay and a good line to Customer Support!”

    This is not the first time I have had a money issue with Doordash, but I am not writing this post to discredit Doordash in any way, shape, form, or fashion. My sole purpose for this post is to stop mistreatment of we drivers with this automated support when it comes to a greater issue, like getting someones pay wrong.

    If we make a mistake someone calls within minutes “On the phone” mind you. But if we have an issue and they get something wrong we have to let our fingers do the walking and hopefully someone will contact us who even knows what our issue is within three days. Maybe my financial problems are small to you but when I work for the money that I use to pay my bills, I need that money to be there.

    The ball is in your court Doordash!

     
  • Mildred Witkin says:

    I have been trying to become a Doordash customer for several weeks, but have encountered obstacles that your support team do not take seriously. Please send this complaint to Tony Xu, CEO, and to Andy Fang, CTO.

     
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