Where is Dollywood Corporate office Headquarters

Dollywood Headquarters Address and Contact

  • Address: 2700 Dollywood Parks Blvd
    Pigeon Forge, TN 37863
    United States
  • Phone Number: +1 800-365-5996
  • Fax Number: 865-429-3256
  • Email: GroupSales@Dollywood.com
  • Number of Employees: 3000
  • Established: 1985
  • Founder: Robbins Brothers
  • Key People: Craig Ross

Dollywood Headquarters Location & Directions

Dollywood Headquarters Executive Team

Name

Title

Craig Ross

President and General Manager

Pete Owens

Public Relations Director

About Dollywood, History and Headquarters Information

Dollywood was incorporated in early 1961. It started as a small tourist attraction. It experienced growth from 1986 to 2010 and doubled in size to around 150 acres.

Dollywood is a theme park that is owned by Dolly Parton and Herschend Family Entertainment. It is situated in Tennessee. Dollywood is popular as the biggest ticketed tourist attraction in Tennessee. Around 3 million guests visit this park in a typical season. A number of concerts and musical events are hosted each year in this park. It has approximately 3,000 people working for it. Dollywood is organized into 10 differently themed areas such as Jukebox Junction, Rivertown Junction, Wilderness Pass, The Village, Craftsman's Valley, Country Fair, Timber Canyon, and Show street. It bagged the recognition for the Best Food category four times in seven years.

Dollywood Headquarters Photos

  • Sean O'Connor says:

    Here is one for whoever reads these posts. We decided (like most) that we needed to get the kids out of the house and get them on a vacation before they started school. So we chose Dollywood. I went and bought 4 season passes and some add on’s. On July 19th I called to reserve two electric convenience vehicles with canopies because our daughter has Down syndrome and I thought it would be easier for her to get around. When we got there on July 20th we were told that children were not allowed in these ECV’s. It didn’t say that on the website (or not that I say) it just says the operator needs to be at least 16 years old. Well we decided not to take them. The woman at the counter said that because we are not taking them we will receive a refund in four weeks. Guess what…to date I haven’t receive a refund. While I realize it is only $112 it is still money that is due back to me.
    I have called their customer service line several times and waited and waited, chose the option to receive a callback when a customer service agent is available (you will not lose your place in line) and all that. The other day for kicks I called the line once again and sat down and watched tv. I was waiting for 5 hours, 3 minutes and 26 seconds. Amazing!!!! If anyone wants a screen shot I took one.
    What I find interesting is that Dolly Parton according to reports is worth some 500 million dollars. While she is a great artist I guess she also got rich by taking peoples money and not giving refunds. I will never purchase another season pass or should I say that I will never go back to Dollywood again.
    People asked me if we had a good time. Yeah we did. I don’t care about the money. It is the principle of the matter.

  • Sean says:

    Here is one for whoever reads these posts. We decided (like most) that we needed to get the kids out of the house and get them on a vacation before they started school. So we chose Dollywood. I went and bought 4 season passes and some add on’s. On July 19th I called to reserve two electric convenience vehicles with canopies because our daughter has Down syndrome and I thought it would be easier for her to get around. When we got there on July 20th we were told that children were not allowed in these ECV’s. It didn’t say that on the website (or not that I say) it just says the operator needs to be at least 16 years old. Well we decided not to take them. The woman at the counter said that because we are not taking them we will receive a refund in four weeks. Guess what…to date I haven’t receive a refund. While I realize it is only $112 it is still money that is due back to me.

    I have called their customer service line several times and waited and waited, chose the option to receive a callback when a customer service agent is available (you will not lose your place in line) and all that. The other day for kicks I called the line once again and sat down and watched tv. I was waiting for 5 hours, 3 minutes and 26 seconds. Amazing!!!! If anyone wants a screen shot I took one.

    What I find interesting is that Dolly Parton according to reports is worth some 500 million dollars. While she is a great artist I guess she also got rich by taking peoples money and not giving refunds. I will never purchase another season pass or should I say that I will never go back to Dollywood again.

    People asked me if we had a good time. Yeah we did. I don’t care about the money. It is the principle of the matter.

  • Bill W. says:

    I find it absurd that they wont updated the website stating the extended closure of the ride Lightning Rod. We went hoping to ride it. NO WHERE does it say the ride is CLOSED for extended time. SHAME ON DOLLYWOOD FOR FALSE ADVERTISING!!!!!!!!!!!!!!!

  • Judy says:

    Yes, I purchased senior pass for myself and adult pass for a grandson for 2020. Due to the Covid-19 you all are not opening and I think you should accomodate pass holders for next year with a $50 voucher. No extra bring a friend needed already got that. Please consider as Biltmore extended 3 months.

  • Larry hayes says:

    In 2013 I brought seasons passes for my wife and myself. I had a heart attach and never got to use the passes. I called later that year and explain my issues and asked if the season passescould be transferred to 2014. The person said yes but call after the first of the year. I did and was told no. They said it was because it was a pic in pass. I still don’t understand because you was paid the price of the ticket and the price to make it a season pass. I didn’t want the money back just the season passes for the following year. My name is Larry Hayes and my wife is Sheila Hayes 3453 weaver pike Bristol TN. 4238788771

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