Where is Dollywood Corporate office Headquarters

Dollywood Headquarters Address and Contact

  • Address: 2700 Dollywood Parks Blvd
    Pigeon Forge, TN 37863
    United States
  • Phone Number: +1 800-365-5996
  • Fax Number: 865-429-3256
  • Email: GroupSales@Dollywood.com
  • Number of Employees: 3000
  • Established: 1985
  • Founder: Robbins Brothers
  • Key People: Craig Ross

Dollywood Headquarters Location & Directions

Dollywood Headquarters Executive Team

Name

Title

Craig Ross

President and General Manager

Pete Owens

Public Relations Director

About Dollywood, History and Headquarters Information

Dollywood was incorporated in early 1961. It started as a small tourist attraction. It experienced growth from 1986 to 2010 and doubled in size to around 150 acres.

Dollywood is a theme park that is owned by Dolly Parton and Herschend Family Entertainment. It is situated in Tennessee. Dollywood is popular as the biggest ticketed tourist attraction in Tennessee. Around 3 million guests visit this park in a typical season. A number of concerts and musical events are hosted each year in this park. It has approximately 3,000 people working for it. Dollywood is organized into 10 differently themed areas such as Jukebox Junction, Rivertown Junction, Wilderness Pass, The Village, Craftsman's Valley, Country Fair, Timber Canyon, and Show street. It bagged the recognition for the Best Food category four times in seven years.

Dollywood Headquarters Photos

  • Linda Estopinal says:

    My family and I visited Dollywood on Wednesday, November 23, 2022 and was extremely disappointed in so many aspects.

    My hubby and I are on social security income and my adult children saved for months for this special day.

    The park was over crowded and we could barely walk through the park. We could only get on 2 rides the hole day because we waited hours to get on a ride.

    Announcement was was made several times over the loud speaker stating that the park will be staying open an additional one hour that day because they knew that the park was over crowded. There should be a maximum of guests allowed in your park, so that your guests can have an enjoyable experience in your park.

    We had lunch at Red’s after standing in line again for 1 hour and 40 minutes. Our lunch cost $74.00 for 2 hamburgers, 2 fries, 2 refillable drinks which is absolutely ridiculous!

    My family came from California and my hubby and I live 5 hours away. I’m respectfully requesting a full refund for my family’s tickets. Since we live too far away we don’t want free passes.

  • Ron Wagner says:

    The Dolly Parton Christmas Show Was a real piece of garbage loaded with white trash ignorance and stupidity . The Cyrus Family are a disgrace to American Entertainment . The song GO TO HELL was absolutely garbage . Dolly needs to cover up her ugly breast . Dolly turned against the American people when she remove the word DIXIE from Dixie Stampede . Elvis sang Dixieland . Dolly is a Red Neck American Traitor to her country and real American Citizens .

  • Tina M Jones says:

    We had a wonderful time with our grand girls. We hadn’t been for a visit for 10yrs. Always a wonderful time until today checking out at the emporium when a cashier by the name Anistaisa was very rude to me. She didn’t say thank you and slammed the coffee cup down when wrapping it. Gave me the wrong total and gave me back change that didn’t seem right to me. I spent alot of money thru out my visit and I understand people have a bad day but I’ve worked retail myself for over 20 yrs. And I never treated any of my customers the way she spoke and acted. I don’t normally complain but she was very unprofessional.

  • Keith smith 985-373-5688 says:

    Yes mam or sir I have been a season pass holder for many years and I was treated so bad yesterday at the park by two of your employees it was discussing
    I own ac and heating business in Louisiana my son was having a seizure at the park so I sent my 15 year old grandson and his 15 year old friend on the scooters to get my sons Medicine out of my van in the parking lot and two of your employees stopped them and took the scooters and he had to walk to the back of the park in country fair to bring me his meds
    I had to get him back to the area where they was holding the scooters and they refused to give them back to me they was very rude I told them 3-4 times he was having a seizure and the woman told me people always make up stories so the called sercuirty and when the officer got there he seen he was having a seizure and called medic they were great and they called the ambulance which those two paramedics was great they took him to the hospital they would not give me my scooter back to go with him to the ambulance I had to run and I just had a pacemaker put in 4 weeks ago. This is not a way to treat people and if something would haven’t to my son or myself I would have sued y’all and I don’t do things like that I had to leave 7 season cup there cause I could not carry them and I’m not worried about the cups it’s just the principle of it the guy that works for me got most of it on video and wants to post it on Facebook but I want let him I am very upset with there actions I’m leaving in the morning. Thanks for letting me vent Keith Smith

  • Rhonda says:

    Please stop the fire works indefinitely because of global warming increase temperature drying out our lands. Fireworks will create fires stop being inconsiderate of others in the name of corporate greed. Careless ppl here have almost burned this county down enough times. Stop doing them ppl still suffer from depression from the fires that live here.

  • K Bennett ( diamond member) says:

    The marketing dept at Dollywood is greedy and selfish… if a “vendor ” has something “they” think will make them “money”, the vendor will no longer be allowed to do that. And they will hire someone, and charge 3 times what the vendor did ..
    SHAME ON YOU !!
    How unchristian
    This is all about GREED…

  • John says:

    Where’s blue grass and international festival?

  • Deborah Walker says:

    Will there not be a gospel festival in 2021 because I cannot find a schedule! I purchased 2 passes for this purpose only.

  • David Sheets says:

    I have been trying to get in contact with someone about renting a electric scooter and phone keeps saying technical problems. Please contact me back 724-678-9294

  • Sean O'Connor says:

    Here is one for whoever reads these posts. We decided (like most) that we needed to get the kids out of the house and get them on a vacation before they started school. So we chose Dollywood. I went and bought 4 season passes and some add on’s. On July 19th I called to reserve two electric convenience vehicles with canopies because our daughter has Down syndrome and I thought it would be easier for her to get around. When we got there on July 20th we were told that children were not allowed in these ECV’s. It didn’t say that on the website (or not that I say) it just says the operator needs to be at least 16 years old. Well we decided not to take them. The woman at the counter said that because we are not taking them we will receive a refund in four weeks. Guess what…to date I haven’t receive a refund. While I realize it is only $112 it is still money that is due back to me.
    I have called their customer service line several times and waited and waited, chose the option to receive a callback when a customer service agent is available (you will not lose your place in line) and all that. The other day for kicks I called the line once again and sat down and watched tv. I was waiting for 5 hours, 3 minutes and 26 seconds. Amazing!!!! If anyone wants a screen shot I took one.
    What I find interesting is that Dolly Parton according to reports is worth some 500 million dollars. While she is a great artist I guess she also got rich by taking peoples money and not giving refunds. I will never purchase another season pass or should I say that I will never go back to Dollywood again.
    People asked me if we had a good time. Yeah we did. I don’t care about the money. It is the principle of the matter.

    • Candace M Mailhot says:

      I love your post… The principle of the matter! I have been trying to get a refund for my 2020 ticket for 10 months. You are right. They never answer the phone. You need to press the option to make a reservation. THEY ANSWER THAT. I will NEVER go there again.

  • Sean says:

    Here is one for whoever reads these posts. We decided (like most) that we needed to get the kids out of the house and get them on a vacation before they started school. So we chose Dollywood. I went and bought 4 season passes and some add on’s. On July 19th I called to reserve two electric convenience vehicles with canopies because our daughter has Down syndrome and I thought it would be easier for her to get around. When we got there on July 20th we were told that children were not allowed in these ECV’s. It didn’t say that on the website (or not that I say) it just says the operator needs to be at least 16 years old. Well we decided not to take them. The woman at the counter said that because we are not taking them we will receive a refund in four weeks. Guess what…to date I haven’t receive a refund. While I realize it is only $112 it is still money that is due back to me.

    I have called their customer service line several times and waited and waited, chose the option to receive a callback when a customer service agent is available (you will not lose your place in line) and all that. The other day for kicks I called the line once again and sat down and watched tv. I was waiting for 5 hours, 3 minutes and 26 seconds. Amazing!!!! If anyone wants a screen shot I took one.

    What I find interesting is that Dolly Parton according to reports is worth some 500 million dollars. While she is a great artist I guess she also got rich by taking peoples money and not giving refunds. I will never purchase another season pass or should I say that I will never go back to Dollywood again.

    People asked me if we had a good time. Yeah we did. I don’t care about the money. It is the principle of the matter.

  • Bill W. says:

    I find it absurd that they wont updated the website stating the extended closure of the ride Lightning Rod. We went hoping to ride it. NO WHERE does it say the ride is CLOSED for extended time. SHAME ON DOLLYWOOD FOR FALSE ADVERTISING!!!!!!!!!!!!!!!

  • Judy says:

    Yes, I purchased senior pass for myself and adult pass for a grandson for 2020. Due to the Covid-19 you all are not opening and I think you should accomodate pass holders for next year with a $50 voucher. No extra bring a friend needed already got that. Please consider as Biltmore extended 3 months.

  • Larry hayes says:

    In 2013 I brought seasons passes for my wife and myself. I had a heart attach and never got to use the passes. I called later that year and explain my issues and asked if the season passescould be transferred to 2014. The person said yes but call after the first of the year. I did and was told no. They said it was because it was a pic in pass. I still don’t understand because you was paid the price of the ticket and the price to make it a season pass. I didn’t want the money back just the season passes for the following year. My name is Larry Hayes and my wife is Sheila Hayes 3453 weaver pike Bristol TN. 4238788771

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