Where is Dobbs Tire Corporate office Headquarters

Horrible service. Will triple charge for labor even if done before the time quoted. No upper level management to handle customer complaints in appropriate manner when/if things go unhandled. Supervisors extremely condescending and unhelpful. In a world full of many mechanic options, beware before spending/wasting thousands of $$ to not even fix your vehicle in its entirety

We had an 8:00 AM appt. for an emissions test Tues. 9/27/22 at your South County location. At 9:20, the front desk (JOHN) told us the machine needed 15 more mins. to WARM UP. We had sat there for an hour and 20 mins. w/o one word from him about the delay. “Why weren’t we informed?”. JOHN got very ugly, very fast. “I JUST FOUND OUT!” We could not believe we weren’t getting even an apology.
When we complained, he yelled, “It’s not my fault, if you want to insult me, you can have you’re keys back!”
That was hardly the reaction we deserved.
We’ve been coming to Dobbs for over 30 years…this was just incredible. We asked to be given a ride home, instead of continuing to wait around when we heard that the “machine still needed time to warm up” and JOHN said flat out “NO” …
Got our keys back from TONY, the store manager. When we told him about JOHN, he said he’d talk to him, the transformer blew. Excuses, excuses..
NOBODY told us what was going on for an hour an a half. No apology for JOHN’s treatment towards us or the DELAY. We said we won’t be coming back to this Dobb’s, then Tony said OK, but you can’t judge the whole company by one guy and then turned his back and walked back into the shop. THE END.
For such a simple appt. to turn into THIS!! JOHN needs a course in PUBLIC RELATIONS and ANGER MANAGEMENT (and taken off the front desk). The shop needed to convey to him to tell us what the problem was..all this could have been avoided, so we could have rescheduled. Instead, they let us sit there and WAIT for nearly an hour and a half before informing us of the additional wait time we still had.
If indeed, a transformer blew, why wasn’t the machine checked when they knew they had an 8:00 appt coming in for an emissions test?
Such a terrible experience and ABUSIVE customer service. I want some feed back on this and what your company is going to do about it.

BELLIGERENT MANAGER @ ELLISVILLE MO. DOBBS. (JON POWELL.) “NEVER GOING BACK!”

I have a new back saving tire tool that I would like to give out a free sample for you to try, I will ship to you totally free, I need tire shops to try my tool and I am asking for an opportunity to have your technicians test it out.

Thanks for your time,
Dave Teal
Tire Tool Products