Where is Direct Buy Corporate office Headquarters
Direct Buy Headquarters Address and Contact
Direct Buy Headquarters Location & Directions
Direct Buy Headquarters Executive Team
Name | Title |
|---|---|
Mike Bornhorst | Chief Executive Officer |
Armin Roeseler | Chief Information Officer |
Dylan Astle | Vice President of Member Experience |
Jim O’Keefe | Vice President of Merchandising |
Curt Hilliard | Chief Marketing Officer and Executive Vice President of Sales |
About Direct Buy, History and Headquarters Information
DirectBuy manages a membership club where members have to pay a fee so that they can buy products and save side by side on furniture, decor products, kitchen products, outdoor, flooring, and accessories. The company also offers travel, design, shopping and ordering options, delivery, customer, local contractor, and project services. This company is well known among people for the best prices as well for the way their associates help people in designing, selecting, and purchasing what they desire from top brands in any category of the available products. Currently, there are more than 500 employees working and handling over a million members.
DirectBuy was founded by Michael Seiler and Thomas Giacchi in 1971 and is headquartered in Merrillville, Indiana. It experienced growth over the years and opened 167 showrooms in various locations across North America. The company happened to change its name to DirectBuy in 2004.
Direct Buy Headquarters Photos
Have been waiting MONTHS for a furniture delivery. I have placed numerous calls and sent numerous e-mails concerning my merchandise. I have received one call and one email. Neither included NY information other than they were trying to locate the order. Called today and was guaranteed a return call from the Home Delivery Manager by noon. Waited until 1235 to call back only to be called a liar saying one manager would NEVER guarantee a phone call in less than 48 hours. I was then told that if I ca before getting a return call my issue will go to rhe back of the line. So basically they can take your money and if you call they can ignore you with NO repercussions. WHAT AN INCOMPETENT COMPANY! PLEASE TELL ME THERE IS ANOTHER CLASS ACTION AGAINST THEM…..
This company has the worse customer service. I ordered two Bernhardt chairs on August 6, 2021 and to date, I do not have the chairs or the refund. Every time I call I am told that they are working on it and will call me back in 24 to 48 hours – they never do. Over the months I’ve been told many different explanations, that they are in the warehouse, that they are not in the warehouse, that they don’t know where they are, etc. I was recently told that the issue has been escalated and the the refund has been approved, but still no resolution. I tried to call the Executive Offices for assistance and I was told they do not take calls. In the meantime, I am out over $1,800. I’ve been a member for over 20 years and have never experienced anything like this.
After waiting months for my order it showed unannounced. Items were broken and missing. I go weeks with no one returning my calls or emails. A complete rip-off. Do not do business with them. I will be posting this same message in as many places onlineas possible. As well as you should expect to hear from my attorney