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Glen Hauenstein
President
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.
Gil West
SEVP & Chief Operating Officer
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.
Name | Title |
|---|---|
Paul Jacobson | Executive Vice President and Chief Financial Officer |
Joanne Smith | Executive Vice President and Chief People Officer |
Peter Carter | Executive Vice President, Chief Legal Officer and Corporate Secretary |
Steve Sear | President – International and Executive Vice President – Global Sales |
Rahul Samant |
Executive Vice President and Chief Information Officer |
Gary Chase |
Senior Vice President and Chief Strategy Officer |
Tim Mapes |
Senior Vice President and Chief Marketing & Communications Officer |
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- CUSTOMERS GET MORE PREMIUM OPTIONS ON FLIGHTS FROM BOS, JFK AND LAX
To whom it may concern:
I need to know how to get people involved in finding my lost luggage. Today is one week since I placed my luggage in your company’s hands and haven’t seen it since. My journey started out in New Orleans my e-ticket was 055-9482940684-85 Delta was the carrier for Alitalia AZ 3374. My baggage claim number issued was DL 4006300300. I was booked to JFK in New York. The next leg of my journey was to Milan Malpensa, on Alitalia AZ 7603 in which Delta was the carrier. In Milan I changed carriers to Air Italy flight IG 801 and journeyed to Cairo. When I landed in Cairo, my luggage wasn’t on the belt to go through customs. A person told me that it was booked to Aswan and it would be there. I was changing the carrier to Egypt Air in Cairo to Aswan and the agent at Egypt Air told me they don’t take the luggage if they aren’t a star alliance member. He told me to report it to air Italy and that’s what I did. I journeyed to Aswan on Egypt Air flight MS 397. After checking in Aswan my luggage never showed up there and I have been asking about it ever since. I’ve made two trips to the airport in Aswan and it still isn’t there. After looking at the tracking of my luggage it was rerouted by Delta because apparently it missed the connection at JFK. It was sent to Amsterdam, then it was supposed to change carrier in Amsterdam to Egypt Air to Cairo. As for me trying to get help from Cairo they told me they are ticket agents and don’t handle luggage problems, my question to you is what am I suppose to do? I need your help in resolving this problem, what is the use of the baggage claim if it isn’t used the way it was intended for. People aren’t doing their jobs and want to blame everyone else. Air Italy has a claim against it and in reality they never handled my luggage. I need your help in solving this problem and locating my luggage. Can you send me a phone number here in Egypt or an e mail address so I can try a get some help in finding my luggage. My e-mail address is [email protected].
Regards Ernie