Where is CVS Pharmacy Corporate office Headquarters

CVS Pharmacy Headquarters Address and Contact

  • Address: 1 CVS Drive
    Woonsocket, RI 02895
    United States
  • Phone Number: +1 401-765-1500
  • Fax Number: 401-652-1593
  • Email: Click Here
  • Number of Employees: 240000
  • Established: May 8, 1963
  • Founder: Stanley Goldstein Sidney Goldstein Hebreux Jules Ralph Hoagland
  • Key People: Anthony Santomauro, Larry Merlo

CVS Pharmacy Headquarters Location & Directions

CVS Pharmacy Headquarters Executive Team

Name

Title

Larry J. Merlo

Chief Executive Officer

Scott Baker RPh

Executive Vice President of Internal Operations, Real Estate and Supply Chain

George Coleman

Vice President of Store Brands

About CVS Pharmacy, History and Headquarters Information


CVS Pharmacy Headquarters Photos

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  • Don Medley says:

    I am getting messages from cvsPharmacYkr about winning a coupon. Is that fraud or a legit offer from CVS?
    Thanks
    Don Medley

     
  • philip says:

    I think your testing is great—I when to get wifes meds and when to the window and was told to get in other lane. the lane was for testing only no one wanted to be tested, why the clerk could not have gotten the drugs and said for next use the other lane please.

     
  • AY says:

    I wish to register a complaint against the back of service provided to me by your pharmacy department at CVS, 1571 Forest Ave, Staten Island, NY. Their mission is not focused on the customer’s health but rather towards filling as many prescriptions as possible towards adding to the company’s bottom revenue stream. On Tuesday, May 12, 2020, a prescription for Cordran Tape was faxed to CVS, Later that day, a male pharmacist called and told me that the cost was pretty expensive and needed to be ordered. The next day (Wednesday) I called and told the pharmacist to order the medication as I had the funds to pay for the medication. On Thursday, I received a call from a female pharmacist stating that medication was on back order by the manufacturer and a text message was sent to the prescribing doctor to order another medication to produce similar healing results. On Friday, I received several text messages that the Cordran Tape was ready for pick up at 5:55pm. I went to CVS and was told these text messages were in error as the medication could not be ordered since their supplier did not stock Cordran Tape. She suggested I contact another pharmacy, such as, Shop Rite or Walgreens whose supplier may carry this medication. Finally, I was told the truth that CVS could not deliver Cordran Tape and attempts to substitute the original Cordran Tape medication failed. Why was I not told this Tuesday? I could have gone to another pharmacy who could have filled the order. Now my wound is delayed healing about one week. Thank you, CVS, for not caring. Your fake advertisement of “medication and personalized support to heal your condition” is fake news. I will not frequent any CVS store for any products as you have lost a valuable customer.

     
  • Don Hudson says:

    Went in to CVS to get 4 prescription filled (2 were antibodies, 1 for cholesterol, 1 for diabeties
    , no control drugs). Pharmacist would not fill them. The prescriptions were from 2019 and were well within the 1 year expiration date. She told me that “I don’t fill comfortable filling these.” So I took them to Walgreen where the pharmacist are more confidant and “more comfortable”, filling them with no problems. Filed a compliant at their HQ. It’s been a month with no word from them. No wonder CVS is going under. Never going back to CVS again!

     
  • louie woodworth says:

    that is what everyone needs and that is a brand new owner and what to do is this for all the Buissiness’s that have filed for bankruptcy they need to grab those papers the owners have too and they have to put this bankruptcy thing on hold and say this on Facebook or Twitter or Instagram and do whatever you have to to do and you guys have to talk to a person very nicely about on buying out the company and keeping the stores open and the same name also or the name could change also either ok

     
  • dana white says:

    what you guys need and that is a brand new owner and the same with the rest of the places that are filing bankruptcy like JC Penny’s Sears K-Mart J-Crew WalMart Ruby Tuesday Office Depot Lowe’s Boston Market WalGreen’s Friendy’s Marie Callander Victoria Secret Topshop the Children’s Place Papa murphy’s Pizza Shop Sbarro and there is a whole bunch more plus yours

     
  • Maria B says:

    CVS in Sparta, NJ could care less about customers. The pharmacist could care less that she was giving me the wrong dose of my medications. I argued with the pharmacist for about 15 minutes. She wouldn’t let me see the prescription written from the doctor. Why couldn’t I see it? I tried to get it from her and she walked away. I TOLD HER TO CALL THE DOCTOR ABOUT THE DOSE. SHE SAID “NO” BECAUSE THIS WAS THE DOSE THE DOCTOR ALREADY CALLED IN! I have no intention of going to any CVS. –ESPECIALLY SINCE I CALLED MY DOCTOR ABOUT THE PRESCRIPTION. CVS WAS GIVING ME THE WRONG DOSE!!! We all make mistakes. But we can admit to it and make the change. Others could just give wrong medications and care less.

     
  • sue Yemenidjian says:

    I was at your store #8787 Henderson Nv. I just bought contour strip there last week and they were defected. What’s this no return policy now? Of course this store didn’t have any others like no zinc for two weeks now. Also if the damn Kiosk machine doesn’t work like for 6 months now pull it out! Don’t be so damn cheap get the new ones in that some store already have. Poor service time to switch!

     
  • Larry Owens says:

    Today I went to the CVS pharmacy in Laurel Maryland store #1498. I was shocked that they were not following our county’s rules about wearing a mask while in the store . We are going thru a trying time right now with this current pandemic of coronavirus.

     
  • Eileen Brown says:

    I feel harassed by CVS. FINALLY they stopped leaving phone messages about meds, but now I get multiple texts to my iPhone – saying “do you want to refill xxx ?Text YES. so I don’t answer because I don’t need it— then they repeat the same message the next day! Also “do you want your meds in 90 day refills?” I ALREADY have 90 day prescriptions! Also, I’m in Florida for the winter and my HOME CVS contacts me all the time. I’m responsible for refilling my medications in a timely manner. Pharmacists say they can’t take me off “reminder” lists. It’s SO frustrating! I see other people’s complaints. Are you going to answer ANYBODY’s comments??

     
  • Mary AKINADEWO says:

    I had a co plain about the store in DC 128 130 Kenndy st. .I went store a bout problem today I try to tell manger . The cashier did not ring I team up did not no Because see it on the purchase. I 70 year old suffer with mental problem. thank you

     
  • John says:

    I have been to two local CVS outlets in SE Michigan over the last 3 weeks. No hand sanitizer existed for purchase. Then why can’t store employees simply post a sign indicating “sorry, no hand sanitizer” at the door. Why do I have to wonder the aisles breathing other people’s germs looking, or spreading my germs to them. Think.

     
  • barbara wolfe says:

    I had my doctor call in several prescriptions for me today approx 4pm to the store located on Corporate Dr. , Lewisville, Tx. I called to talk to someone in the pharmacy and I finally hung up after being put on hold for 1 hr and 13 mins. Occasionally while I was on hold someone would pick up the line to see if I was still there then put my back on hold. Of course I was never helped. There is no excuse for this kind of customer service. I needed my medicine and I am paying you to fill those for me, however there they act like they are doing me a favor….This attitude usually starts with upper management and I will never do business with a company like CVS again. I will make sure I tell everyone I speak to about how you treat customers.

     
  • Brian says:

    Dear Sir or Madam: I’ve been to CVS in West Bridgewater, MA on Center Street many times and the past few if not more I’ve been asking for the Flu Shot. Each time I’ve either been told they don’t have it by the Pharmysist on duty or that they do not give it out to anyone under 65. This morning I went down to pick up my Prescription and I was told the same thing once again by the Pharmisist on duty, that they don’t give it out to any one under 65. I was born on 12/27/55 and I have the necessary medical coverage and my whole family shops at this pharmacy. My phone number is 508-513-8739 my email is [email protected]

     
  • Phyllis Walsh says:

    For 2 years I have been trying to get a lost card deleted from the system with many phone calls to corporate and many complaints to local CVS but to no success. I have a new card which doesn’t mean anything because all coupons are sent in the old card #. I am constantly missing out on money because you won’t delete the lost card. Will you maybe send out new cards on the old card, solved!

     
  • Nancy Lenoir says:

    I would like to have someone from Corporate Headquarters contact me regarding my refund I feel I am entitled to as there were no signs posted anywhere.

     
  • Nancy Lenoir says:

    I purchased a Vicks vaporizer by mistake at 10:12 am 03/27/2020, meaning to purchase a humidifier. I took the vaporizer back to CVS at Derby Street and Telegraph avenue in Berkeley, Ca at 2:45 pm, wanting to refund it for a Vicks Humidifier only to be told Corp Headquarters had told them not to take them back. There were no signs above or around the vaporizers or humidifiers stating there were no refunds or returns for either.

    I asked staff for the phone number to Corporate only to be given the wrong number. When I finally got the correct number I was kept on hold for 46 minutes and my cellphone died. I called back at 4:40 this time I stayed on hold 1 hour and 23 minutes. I realize this is a difficult time but, MY GOSH, on hold for a total of 2 hours and 9 minutes and I still haven’t spoken with anyone.

     
  • Carmen says:

    I was going to make a complain about my pharmacy but reading what is going on my best option its switch ,even the pharmacist are leaving, when I guess use to , pum!!! a new one comes. so ill do the same. Ts sad because I’ve been using this pharmacy for so many years but I guess that is time for me and my family to change.

     
  • Michael bense says:

    I AM DONE WITH CVS!
    Your “$100 REWARDS” online promotion is deceptive, insulting and wrong. (“A bottle of hemp oil?”)
    i expected better from CVS. Guess I was wrong. Tell me why i shouldn’t report this to the FTC?

     
  • ROBERT JANIS says:

    ARE YOU THERE? NOBODY ANSWERS THE PHONE AT YOUR CONGRESSIONAL PLAZA ROCKVILLE STORE. I’VE BEEN TRYING FOR TWO DAYS!!!!!!!!!!

     
  • Dan Prewitt says:

    Is anyone at corporate going to have the balls to respond?

     
  • Dan Prewitt says:

    Why do we need to sign for medications when CMS has made it clear it’s covered by the physician order? With Coronavirus you are being irresponsible to your patients and me. Do I need to change my medications to Walgreens? I am 60 with serious heart condition and your stupid and irresponsible policy is putting everyone at risk. WTF?

     
  • Linda Weaver says:

    I wanted to make a comment on a visit to CVS last week to get my second dose of shingles medicine.
    I was totally shock that there is no accommodation to have this shot done without other people being in the same area. The area was unsanitary. CVS needs to get up to date with these type of accommodations
    if they continue to provide this type of service.

     
  • Samuel P Drewry says:

    CVS just sucks swamp water!

     
  • Dorothy M., Midland TX says:

    Pharmacy at 301 Andrews Hwy in Midland TX takes forever to wait on customers in the store or in the drive thru. I’ve been in the store waiting to pick up a prescription, there may be two – three vehicles in drive thru and 3-4 people in the pharmacy. They do not look up and, if they finish what they are doing they still will not help any of the customers. Is it this way at all the CVS Pharmacy’s in Midlland TX? If not, I’ll transfer my prescriptions to another CVS. If so, then CVS Corporate needs to have a serious customer service training class.

     
  • Maria C Perales says:

    From El Paso, TXS: Went to pick up my son’s seizure medication. They said it would be ready yesterday. Husband got a text that it was being refilled. Today I went and they did not have all of it. Only had half and the pharmacy did not want to give it to me, but told me another CVS pharmacy had it and would be ready at 6:30 pm. Called the other pharmacy and was told they did not have it. Called original pharmacy and told them only had medication for tonight’s dosage. They blamed it on me for not calling 4-5 day before prescription was due. Anyway original pharmacy said it would take a while to transfer prescription (I did not know this had been done) from the second pharmacy to original and they would give me enough for tomorrow’s dosage. WHY DID THEY NOT DO THAT TO BEGIN WITH WHEN I WENT. Called corporate. Was disconnected every time I asked for customer service. No wonder people at the bottom of the food chain do not care of their clients if corporate sets the example. I will be requesting a change of pharmacy from my provider

     
  • Anna D says:

    The pharmacy at 9777 76th street in pleasant prairie WI has provided me with awful service ever since I started going there. However, recently has presented me with the most problems, and has led to me leaving their pharmacy. They were going to give me a 3 month supply of my birth control, which i was okay with. They had done that before. Well I got home and realized they only gave me one month supply. So I called them and requested they give me the other two months. They said they had a record of providing me with 3 months. I told them they were mistaken and I only received 1 month. Due to the fact that it is birth control and I use it for more than one thing…they said they would give me the other two months and take me at my word. i said thank you…and they said they would call me to let me know when it was ready. I waited. A week went by. I called them back. They said “oh well that has been sitting on the counter waiting for you…But i guess someone put it away” I asked them if they planned on calling me back like they said they would. They apologized and said that it would be ready the same day. I said thank you and came in later that day. She handed me the bag and I asked “is this my birth control” and they said “yes this is your other two months” so I said thank you and left. When i got home, it most certainly was not my birth control. It was a med I told them I was no longer taking and to please take it off my records as a current med. I called them to request that they provide me with my birth control medication that the promised they would give me…and refund me for the med they wrongly distributed to me. She said that as long as i had the receipt that she would be willing to refund me this ONE time. As if it was my fault that they were bad at their job. I will be picking up the medication tonight and switching pharmacies tomorrow. I am beyond frustrated and upset with my experience and this is a level of incompetency that I have never seen from a pharmacy. I have never had to be so weary of whether or not i was being provided the appropriate medication. I cannot wait to switch insurances and switch to my old pharmacy because I am beyond done with CVS pharmacy.

     
  • valorie says:

    the pharmacy in waverly,ohio is holding my meds a day late! the courtney lady is saying i got my script filled on the 5th ,when its right on the bottle and i know to the date when i get them filled is and was the 4th. so they are gonna hold my meds for another day until im out ,then i asked what time id be there in the am at 9am to get them ,she then said well we cant have them ready until 11 or after! ,, omg,, it takes them 2 hrs. to fill a prescription thats already been called in? shouldn’t they already have them filled and ready ? i’,m soo upset at how they are treating me.. it’s absolutely not fair! . i have taken my buisness elsewhere to the rite-aid in waverly,ohio ..this will be the last time they can hold my medicine ! do not go to cvs in waverly,ohio if you want to get your medicine on time!..10 thumbs down… that 1 chic is terrible! courtney was the girls name up in the pharmacy.. they lied about when i picked up my meds just so i couldnt get it that day!

     
  • Robert M. Troia says:

    CVS sucks from the top on down.

     
  • Robert M. Troia says:

    The cvs store in kenner, La. on west esplanade is the worst phar. in the world. They have absolutely no customer service . They lie about everything. I went to my doctor and heard him call the pharmaist and tell them that I needed to leave on a business trip Sunday July 7 2019 and to make sure all my meds would be filled. When I got there around 3PM I was told they were not done. When I tried to tell about Ms. Cheryl calling them Friday she just walked away from the window. She told the lady phar. something. She then came to the window. When I told her my story she said the dr. called and told them not to fill until Monday. What a lie. I called my Doctor and told him and he said they always cheat and lie to people. There is a Walgreens across the street, guess where all my family will go to now. And I have around 150/200 customers come to my shop every day. My secretary is making a sign for all to see. They will get a 20 instant discount when they say they are willing to switch. and a 5% discount from us for a year when they switch. Just bring us a current receipt from Walgreens and you will get this discount for a hold year. And you want to know why CVS is closing 49 more stores. Now you know. You don’t need this crap take notice yourself. No one needs to to be treated like second class citizens.

     
    • CHERYL WALTON says:

      WAIT TILL THEY MIX UP YOUR MEDICATION WITH SOMETHING TOTALLY DIFFERENT!! WE ARE IN LINCOLN NEBRASKA AND CVS ON 70TH & O IS TERRIBLE A PERSON COULD DIE FROM IT!! I AM TRYING TO TELL CORPORATE OFFICE OF ” LARRY MERLO” BUT NO RESPONSE. WE ARE AT WALGREENS NOW TOO!!

       
      • Anna D says:

        They (CVS in pleasant prairie WI) mixed up my meds too. after i specifically asked them if it was my birth control. They said yes and I went home to check and it was absolutely not my birth control. Beyond furious with them.

         
  • we have checks that haven’t cleared the bank since April and it is now July.
    what is the problem? It makes it difficult to balance the checkbook.

     
  • John Natisin says:

    I spend thousands at your CVS stores yearly. You’ve recently discontinued a product that I’ve been using most of my adult life and replaced it with some real inferior, your brand , junk that doesn’t work half as well. CLUBMAN MOUSTASHE WAX, by Penard. Why did you discontinue it? Whoever told you fine folks that your replacement was worth a dam lied to you. I am now deciding how much of my business I will be doing with you in the future.

     
  • Joseph Sadorski says:

    Need a phone number and name of customer service department. Have a charge to me that I have no knowledge. [email protected] Thank you

     
  • Richard says:

    So I called and used the automated system to refill a prescription. The system said my rx number was not valid. I chose the prompt to speak with the pharmacist and was on hold for 25 minutes. Fast forward three days. I tried again to refill my prescription and got the same results. This time I was on hold for 17:22 with no answer. I took a screen shot of my phone and the amount of time I was on hold. I will post it on social media and encourage everyone I know to not patronize CVS.

     
  • Carl Krause says:

    On 13 April 2019 at 1736 hrs on my wife’s phone log, she called our local pharmacy on Cowpath Road in Hatfield PA. As she suffers from multiple debilitation issues such as fibromyalgia, ME , CFIDS and other related issues she has multiple prescriptions for pain relief. None are of the typical opioid variety that you hear about in the media. As our doctor was out of town his office was not able to submit a pre-certification in time. This burdensome compliance requirement complicated matters and produced more sequencing issues. This in itself is a product of our world today and not an issue.

    What is an issue is that during the conversation with a male representative, who decided to express his displeasure with her prescription history, she was called a “DRUG ADDICT”. No this is not a misprint. This is how a CVS representative handled an individual who has been suffering for twenty years with little or no answers from the medical community. I treat my wife with respect and dignity and I take it as a personal affront when anyone else does not.

    Wait, there’s more. When I called the CVS number at approximately 1030 hrs on 19 Apr 2019 to express my displeasure (professionally, but firmly) I spoke with the supervising pharmacist who did not seem all that concerned. I was told that within 24 – 48 business hours I would receive a call (I gave both mine and my wife’s numbers) and my issue would be handled.

    I waited, and waited but never received a call. So I now know that CVS really doesn’t care about its customers and condones inappropriate conduct as well as abusive, inappropriate, bully-like customer facing activity. I don’t even know why I bothered typing this as I know that if anyone at corporate quality evens sees this they’ll probably just laugh. I doubt the leadership team would care.

    Thanks for nothing

     
  • Opine2u says:

    One star for CVS Pharmacy, since a zero is not possible. For the first time in my life I have pneumonia, as a direct result of being awakened by early calls for two weeks straight from telemarkers, etc.
    I got a prescription from CVS earlier this week, and on Sunday morning was awakened by a robo call from CVS… jabbering something about wanting me to select options on my account. I’ve never even set up an account, and surely didn’t need to be dragged out of bed by a robot, which was still yacking through half a dozen attempts for me to pick up the phone and call the pharmacy to complain. When my own phone finally did become available for my use, I found that the store wasn’t even open yet. What business do they have dragging sick people out of bed at an hour when they aren’t even at work yet?
    The store manager claims I okayed robo calls when I set up my account with the pharmacy department. Huh? I haven’t set up an account, and certainly would Never okay robo calls. Any claim to the contrary involves a forgery. If they are indeed listed on an account in my name, that would mean that someone in their office set up the account and made the decision to okay robo calls at all hours for me. I’ll be filing a complaint with the FCC on the robo call. This is NOT legal. Robo calls are specifically forbidden without express written permission from the recipient to make these calls to them. I’ll also be calling my doctor to make sure that CVS is removed from my records as primary pharmacy. If I ever get another one of these things, it will be the Last time in my life that I walk into a CVS Pharmacy.

     
  • Ellen M Cameron says:

    SO DISAPOINTED AND ANGRY! Changed on January 1, my part D insurance with CVS as network pharmacy to be more convenient and economical than what I had last year. Today, when trying to order my diabetic test supplies, I was told that CVS no longer will fill prescriptions for Medicare patients that test more than 3 times a day. WHAT//!! I wear an insulin pump and in order the have my pump supplies paid for, by Medicare, I must test a minimum of 4 to 5 times a day.
    1. Why was I not notified of this change? My prescription has been on file since January.
    2. Is CVS not aware of Medicare requirements for medically necessary testing?
    3. Why does not one person at your Calif Highway Epping NH store know the mailing address for the corporate office? Nor did they know the presidents name! REALLY!!
    4. PLEASE ADVISE AS TO JUST WHAT I AM SUPPOSED TO DO NOW SINCE I CAN NOT CHANGE MY PART D INSURANCE UNTIL NEXT JANUARY

     
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