Where is Cricket Wireless Corporate office Headquarters
Cricket Wireless Headquarters Address and Contact
Cricket Wireless Headquarters Location & Directions
Cricket Wireless Headquarters Executive Team
|
Name |
Title |
|---|---|
|
John Dwyer |
President |
|
Tiffany Baehman |
Vice President and Chief Marketing Officer |
|
George Cleveland |
Vice President – Channel Operations |
|
Nataraj Rao |
Vice President – Business Operations and Strategy |
|
Darin Morrow |
Vice President and Chief Information Officer |
|
Dave Fine |
Vice President – Sales |
|
Justin McNamara |
Network |
About Cricket Wireless, History and Headquarters Information
Cricket Wireless was incorporated by Leap Wireless International, Inc. in 1999. AT&T acquired Leap Wireless International in 2014; as a result of which Cricket Wireless joined hands with Aio Wireless. In the beginning years, they focused on small and rural markets. This company is headquartered in Atlanta, Georgia, United States.
Cricket Wireless is an American company that provides two-way radiotelephone communication services such as data, text, and prepaid wireless voice. It is a subsidiary of AT&T Inc. It serves around 10 million subscribers all over the United States. They have more than 5000 offices all over the country.
Cricket Wireless Headquarters Photos
I went in to cricget to purchase a phone.
I was showed the Samsung A03. I stated to the cricket employee. That I have already had that model. And I wanted the a 14.
They were out of the fourteen, and the employee advised me to get the a 54 which is a new model.
I was fine with that. Even picked out a phone case for that. I walked outside giving cricket a moment to get my phone ready. Came back in, talked a little to the gentleman. While setting my phone up, then realize after I swipe my card. Now the phone I was leaving with was a 03. Which he switched phones on me without my knowledge.
I refuse to sell. He told me he would give me my money back and and while I was waiting here in the manager, both were working on my refund. I then was told to swipe my card Once refund was finished. I then took notice my refund. Now was $90 less than what i’d had just paid. Cricket fraud cricket fraud cricket fraud…… I was never going to get that model of phone I already own that model of phone which I gave to my husband. I had Is already shopped and compared to the Four other local retailers Before coming to cricket about buying a better phone than what I already had, I don’t understand how this can happen, I lost my mind. I could not Believe the employee swap phones without my knowledge, And then agreed to refund my money, but only refunded $64 out of a 159. The employee then Went on to try to explain to me that, My refund would only Cover this
Only the money for this phone, They were getting.
Almost a $100 for their service. I’m not responsible For a service that I did not receive.
A service that lied to me.
Is that what you call service?
I would like to take them to small claims court.
Fraud is The service I Received.
I’ve tried calling the corporate office.
No answer
Does anyone know?
Fraud fraud fraud
Fraud
Palm Bay Store Florida, @ 1155 Malabar Rd. Ste 4. 32907- The salesperson Chase, is killing the business there by Asking People to leave after in the store 10 mins or more. This guy needs to stop asking people to leave, as it is so Rude. he says that Corp is watching him and they can hear all the sounds in the store. He is paranoid and uses that to get people out of the store. They are losing customers because of his rudeness. I was his victim. I went there to buy some phone line plugs. Yet he waited on a woman that came in to buy a phone. During his time selling her. He Chase walked over to me and said ” You Need To Go Leave” No reason. I had not done anything to offend him. Just a plain rude store worker, He is. If I was the owner Id look into this Chase Guy, As He is offending the owners business and driving them away. The owner need to talk to rude, Chase.
JANUARY 9, 2023 I WENT INTO THE CRICKET STORE ON BYPASS N IN LAWRENCEBURG, KY. I WAS WELCOMED BY DUSTIN AND REBECCA WHAT A GREAT SALES TEAM. I DID GET OUT WITH ENOUGH TO BUY LUNCH BUT NOT MUCH ELSE. THEY MOVED ME INTO A BETTER PHONE THAN I WAS EXPECTING TO BUY WITH A PROTECTIVE COVER AND SCREEN PROTECTOR. DUSTIN SET THE NEW PHONE UP FOR ME AND I PLAN ON BEING A HAPPY CUSTOMER FOR A LONG TIME. THANKS FOR THE GREAT SERVICE.
DIANA
BIGGEST FUBAR COMPANY!!!
I have been an LG person for year’s, 17 years with Cricket. LG stopped making phone’s, so Cricket says we got one for you.What a piece of SHIT!!!
DROP CALLS, CANT FIND WIFI, EVERY FUCKING TIME I CALL, YOUR NEXT PAYMENT OF EX AMOUNT ON THIS DATE.
Y’all sold me a new, no name, POS phone. Sure I can get a new phone. No signal at times, text msgs takes hours to send and receive them. Sounds are on, but sometimes they work and a lot more sounds don’t work.
Put all your money into a bowl game for college and not to better are signal. Way to prioritize!!!!!
Cricket I got an idea stay with me on this. Ready, ready, are you ready???
The customer is always right and make the customer happy. That’s it!!!!
All companies have forgotten that, but especially Cricket.
Kickit, Flickit, Fuckit, Cricket?
Unhappy customer, BH.
SOMEBODY STOLE MY IDENTITY A DAY AFTER I PAID MY $73 BILL AND PORTED MY LINE OVER THE NEXT DAY CRICKET’S CUSTOMER SERVICE GAVE ME THE RUNAROUND WOULD NOT TURN MY SERVICE BACK ON AFTER I GAVE THEM ALL THE INFORMATION THAT THEY ASKED FOR ALL THEY DID WAS TELL ME LIES AND I STILL DON’T HAVE MY SERVICE BUT THEY HAVE MY 73 DOLLAR PAYMENT AND THEY KEEP HANGING UP THE PHONE IN MY FACE THIS IS UNACCEPTABLE I HAVE BEEN WITH CRICKET FOR 26 YEARS
I have a similar story. We need to get together and all of us file a class action law suit! Maybe that will get their attention?
I’m in
My bill was due last night by midnight, however my check went in a little late. But I paid the bill in full at 12:47am. My phone never shut so I paid it. At 3:00am cricket shut my phone off, after my bill was paid in full, then charged me a reactivation fee to turn my phone back on. Cricket is the most unforgiving and sorriest phone carrier I have ever dealt with.
Im tired, I asked for help and no one helped. Ur a bad company
I’m having the same problem. Thank you if there’s anything you’ve got that. I need a number except for someone to someone
IS it just me or does CRICKET SUCK???
I can’t get any access to the corporate personnel who can make real changes. i am bombarded by robocalls. I have done everything they have asked me to do short of changing my number. I WILL NOT DO THAT!!!!!
When I call to find out what CRICKET is doing, they keep repeating the same nonsense they expect me, THE CUSTOMER must do, that DOES NOT WORK. I have also been blamed for receiving the robocalls. The funny thing about it is that at first I was getting ATT SpECTRUM DIRECT TV AND OTHER CRICKET SISTER COMPANIES
I got shamed relentlessly from CSR who blamed me for the calls. somehow the robocalls from Cricket’s sister companies was my fault. I was also told that now I am receiving ILLEGAL CALLS from Third parties asking me about my very PRIVATE health benefits it is my fault for that because I may have shared my information with someone who committed a HIPAA VIOLATION. Most medical people know how dangerous that is. They are not going to share that!
I am so tired of this.
I want to get a hold of someone in corporate. Sorry an address is not enough! I get the address but then who do i address it to? THEY WILL NOT TELL ME! SO when they receive it they will just throw it away!
I swear. One of these days they are going to upset a mentally ill person and the corporate offices could end up getting shot up because there is such a lack of communication!
I can’t wait to see that. I just hope i get to see it and have popcorn ready to watch the show!
Yes, I said it. Because Cricket is always threatening that the lawyers are listening but clearly they aren’t or they would have done more to protect the company and its clients. That is what their job is after all!
Every number they give is either disconnected or they won’t answer I’m trying to get my device unlocked to use for any service I would like they are constantly telling me that Motorola has to fix it which is b******* you have to unlock your device to the cricket app so that means cricket is responsible for unlocking our devices
I have been calling the phone number to reach the corporate office. It is very frustrating that there is no answer.
I would like to speak with billing department regarding my account. This is urgent. My service is due tonight and I need to resolve this issue immediately.
Is there a corporate number? Please post it here!
I think we need to help people contact the people who can give us results CSR are useless when you need to change policies within the company!
like example, what is CRICKET doing to stop the robocalls other than burdening the customer with preventing the calls with USELESS solutions!
I need to speak with a supervisor about a issue I’ve been having since I became a cricket customer I’m being charge for a phone that hasn’t been working this will be my 3rd phone in a couple of weeks which I haven’t done anything to the phone they haven’t been working I bought brand new then they send refurbished phone it didn’t work now another on the way this can’t be good customer service can some one please contact me ,the customer service reps keep hanging up after I explain what’s going on
I am having almost the same problem but with three defective devices…and noone will help fix it..I’m told I’m screwed! Did u ever reach anyone or get ur issue resolved and if so how do I go about it?
I bought a cricket dream 5 in March and was back at store 3 times phone never worked right .got it in steubenville office where no one knew what they were doing .I had to go buy another new phone cause even tho I took out insurance they said 75.00to ship me new one I was never told any of this from the beginning .all 30 local stores could not help me finally I got Andrew in warwood WV that helped me get new phone activated.he was the only one who helped I could not even keep my phone number and had to get new one which I have been all day calling my doctor and hospital insurance,almost and place that needs it. I have had several surgeries and was on my way to doctor when he fixed it he said I had 30.00 refund he was going to put on new phone which is a total wireless I had already bout the minutes I would like a check to Kathy sutton po box 302 Mt pleasant ohio43939 I was also told they phone was no good and several people returned them .u can call me at 7405266112 if you need to .I am reporting this to better business bureau my friend had hers 3 days and returned it I use mine for work .
On October 1, 2022 I had the most horrendous experience ever attempting to purchase 2 devices at a Cricket store located at 1261 Simpson Road, Kissimmee, Fl 34744.
I arrived at the store approximately 11:45a and proceeded to select 2 phones. The two young customer services ladies, Patricia & Katherine were professional, courteous and knowledgeable. My issue does not stem from them. Patricia handled the sale appropriate however she could not activate the SIM card for one of the phones. She called support or whomever necessary for assistance which from my pov was the beginning of a poor display of (1) listening to Patricia’s request for help (2) passing the “buck” (3) promoting me to cancel the transaction & leaving without a satisfactory experience. First contact for help Patricia reached out to a customer service employee to who did not listen to issue thereby that young woman took it upon herself to disconnect leaving Patricia in dismay. Long story short… A series of calls were made back & forth to customer service, Patricia’s store manager and finally to a customer service supervisor named Jose. During her attempts to help resolve my purchase issues in a pleasant manner Patricia displayed great resolve as each person contacted spoke to her in a condescending manner. Katherine assisted by helping in-store customers. One of the 2 devices needed to be picked up from another location therefore I left to pick it up & Patricia would resolve other phone issues. Upon arriving at other location the customer service personnel there advised that the phones were not activated because numbers did not exist in their system. I was infuriated. Went back to Simpson Road store & instructed Patricia to cancel the transaction only to be told that her manager instructed her to refund a portion of money because numbers were paid for. I refused to pay for a purchase/service that was not received thereby issued a stop payment to my bank. Patricia could not successfully refund money because numbers did not exist in the system. I was purchasing via Progressive Leasing, this company had no problems with canceling the transaction. My issue is with Cricket and inability to refund $205.75 to me upon cancellation. Add insult to injury the entire fiasco took 5 hours of my time without resolution. Again, I am grateful for Patricia & Katherine’s help as they both truly tried to help and stayed professional.
The same thing happened to me in the Philadelphia Pa
It’s so sad how they can get away with so much
My name is
JohnK
My second line on my account had not worked since July and I’m still paying for it.customer service is a joke I literally call them everyday with no help
I went to the store at Tucson mall on Wetmore and oracle rd about 20 minutes ago they have glass doors no gates no posting of store hours on the WINDOWS or door at all so I decided since the lights were on and I saw a worker go thru a door in back that they must be open. I went to the counter and stood there about 3-4 .instead finally this lady worker comes out from the open door in the back where she had to have heard me the whole time stand there she says to me and I quote ” I’m not going to wit on you sir in a snotty tone I why are you not open she says the doors are closed I said I didn’t know the door wS not locked the lights are on I see you walking around in there I said when are you open she says in about 10 minutes I’ve managed retail stores before ND that’s not how you treat people granted I get it they must have been closed but the lights were on I saw one worker this girl and the door was unlocked all she had to say was I’m sorry sir but were not open quite yet I’m done forever with cricket
I’m trying to avoid going through a whole complaint process I do not want to take that route I just am trying to get either a replacement iPhone or my phone’s fixed I have no money I have a victim of four data breaches identity theft and fraud and I need to see if you would be going to work payments with me to fix either the two that I have or even one of them at a low cost or again make payments or even help me to get a replacement I don’t care if it’s used I cannot file a claim there’s problems with my account even though I was paying money for insurance there was problem saying that there was fees that were not matching my statements I currently have this under process of complaint with the service provider but nothing has been done about it I wouldn’t ask but I have medical conditions that I need a phone and I don’t know what else to do I cannot finance or get one with credit because I have a freeze on my credit report due to the fraudulent activity I’ve been going through can you please help me
I’ve been ripped off too by cricket. It looks like an inside job- sim swapped in cricket store! Check some of the other listings. All of us should get together and file a class action lawsuit against this poorly run company.
I agree
How do we get started with that
Please let me know
Hi this is Jerry Aldridge.I have been a customer,of your for years
We made a deal your corporate lawyer , and me , and the Arkansas attorney general’s office.about my bridge pay y’all have not honored it at all .Also your voice recognition has screwed me to the point of costing me my job and I’m fixing to file a lawsuit.I expect a response from someone in your corporate office before I take further action
I’ve been a happy Cricket customer for many years. I tried to Refer a Friend to get the $ 25 and friend to get the same. It didn’t happen. We both went to Cricket store, he purchased a Moto G Pure, the clerk was very helpful & careful. The 2 clerks said they couldn’t do the procedure for referring a friend at the store but to call Customer Service from home. I did & using the link, my friend got a Code DWHDX-965-89h. His phone message was “this is ineligible”. We returned to the store to ask the clerk to input the Code, maybe we didn’t do it correctly. After multiple tries, we were told that a referral should have been made during activation of the new phone at the store. We’re sorry. Now how can we obtain the Refer a Friend??? We’re both retired and really could use the $25. Thanks.
I had just started at cricket there has been lack of communication. its also unorganized nobody is full time only the managers everyone else if part time. also, I quit because I got notified at the last minute of employees having covid and still had to work even after i been around those same ones. My kids could have gotten sick or anything. last but not least I’m still waiting on my pay check that, I haven’t received yet. (smh) then only thing they could say is everyone had something to do saturday nobody, could work. I also went in work at 1 I was a new employee only had been at the job maybe a week or so. #disatisfied employee
everyone is sooo rude. i called in because i was switching from verizon to cricket, and the man on the other line said “maam this is cricket not verizon” and i told them that i know, and that i was calling to switch to cricket. in a more condescending tone, the man repeated what i wrote above. every time i called in, these idiots who dont have english as their first language talked to me like i was stupid, and thought i meant to call verizon. despite the fact i clearly said “i am switching FROM verizon TO cricket.”
Don’t do it. You’ll regret the move. It will only get worse!
I went in the store to sign up it took over 6 1/2 hours and I drove over a hour to get to the store! Then my phones that I bought were trash then I went online “chat” with Emma and ordered two phones for the two trash ones I got and 4 Moto g pures. Well i ordered them on July 4th 2022. Then I called on July 5th 2022 and said I had the codes and account number to transfer numbers over to cricket well the lady on the phone told me not to do anything until I got the phones (seemed really weird but ok). Then on July 6th 2022 cricket had canceled my order. I got an email stating that 1 to 3 days I would get my refund I called on day three (July 9th 2022) guess what no refund the lady said 7 to 10 days so day 10 I called (July 16th 2022)first guy hung up on me then I called back and the lady told me wait till Monday or Tuesday so Monday July 18th 2022 I called and asked if it was a guarantee that my refund would be in my bank on July 19th 2022. Well July 19th 2022 no money so I called they told me to wait till Friday. So I called on Friday the 22nd of 2022 and they said wait till Monday or Tuesday. So I called them Tuesday July 26th at 2022 and the guy apologized and said the money would be in my bank account within 5 days. I just was on chat a little bit ago with a lady and she said that we have to investigate it they already investigated it they told me and put how many cases out for my refund and then I called today. So today July 30th of 2022 I was on the phone for over an hour with cricket and ask for a supervisor went to the supervisor and he apologized and said he was going to put a note into them the people who deal with the refund now I said what about your boss your manager or whatever you want to call him I want to talk to him well I can give you the address you can mail them a letter. A letter! You got to be kidding me and I went on telling him that I have never in my 33 years of life have ever heard of Representatives and supervisors and then some not having any phone number or any way to contact headquarters! So I continued to tell him that I want a call back by 3:30 my time and at that time it was 2:26 p.m. and I had also brought it up to him that every phone conversation every chat everything I have copies of and that every time they lie to me and told me I was getting my refund and they didn’t give it to me while it’s all recorded. That I have enough evidence to have them pay me my refund Plus filing fees plus attorney fees plus court fees Plus then so much more! I swear I have never dealt with idiotic, stupid, inappropriate, unprofessional, lack of communication, I’m prioritize, bad communication, really bad liars, incompetent, rude, hanging up on people, stealing money by any company or any type of people I’ve ever had to deal with cricket you guys are the worst of them all and I will make sure I get my refund but it’s not going to be in your favor because I have every voice written any type of communication we’ve ever had even in emails I got them all and I will do something about it! So whether cricket resist or not as of right now it is July 30th 2022 246 p.m. they have until 3:30 p.m. to call me today! CLOCK IS TICKING!!!!
Having a very similar problem. They are great at taking your money but when you need a refund, forget it. Class action lawsuit needs to be filed.
Completely unprofessional no due diligence lack of responsibility no rapport building skills condescending childish tones mockingly misled and told lies trying to cast blame on everything else but the service itself fraudulently withholding information knowing what the issue ultimately was with the disruption with the interruption of the service that I continuously paid for but did not get to utilize just a complete lack and disregard of professionalism follow through lacking all customer service skills seemingly not to follow any kind of script and just on the fly saying whatever they need to say to keep taking money consistently hang got hung up on by customer service transfer to managers who never answered managers them selves hanging up on me consistently trying to give misleading information false information straight up trying to revert information trying to tell me what I said knowingly what I said how I said it while their calls are recorded as well as I just overall repugnant distasteful and knowing some people just don’t have the time and use that to their advantage disgustingly feeling they have no recourse since there’s no one you can call or so they say no the department to help no other department to mandate or overlook seemingly how they act no corporate number that they like to give out or no information on how to come make a complaint or to get better resolve or even just an answer deliberately saying one thing then another then somebody else come on and say something completely opposite not notating correctly to cover their own selves maybe not outsourced to a country that does not even use cricket because they don’t and multiple people told me that they will not use cricket even though that they work for the company Asking them Pertinent straightforward questions that pertain to the situation at hand and being just completely disregarded over talked straight up getting hung up on like that is the norm and what’s going on there also they will send you to a phone or a line that no one will pick up because let me tell you that thing I let ring for an hour and nobody picked up that’s who you have working for you that’s who you have representing your company The complete disregard for consistency for pride in their work for the diligence professionalism autonomy integrity you need to give your employees better customer service classes proper etiquette phone etiquette and how to properly notate the issues that are occurring and not just what they want or not even so they don’t have to work at their job
Same thing is happening to me , 3 months of service and no phone for 2 of those 3 months and still dont have a phone in all the mean while I’m still paying g my bill any suggestions on who I can call?
Horrible customer service, they hang up on you and don’t take accountability for their mistakes
Clifton was wonderful as a salesperson!
CALL CRICKET CORPORATE OFFICE DIRECTLY!!! I have just verified who has claimed to be an executive manager at Cricket HQ in Atlanta. So far verified these numbers… 470-563-7630 thru 7640. At 7635 you will probably reach Daisy, who will not give her company id or the first letter of her last name. They are filled with deciept and lies, even at HQ. Daisy claims she is in the same team as CEO Dwyer CALL THEM NOW AND OFTEN! PUSH FOR REAL CHANGE IN HORRID CUSTOMER SERVICE! I WILL BE POSTING THE RECORDED CONVERSATION VERY SOON! THEN YOU CAN HEAR IT ALL FOR YOURSELF!
We live in turtle creek pa..all of us with cricket service or att.are having trouble with the phone service since may 18..everytime I call they hang up on me and they wolnt let me talk to a supervisor..we are all mad about this…nobody wants to help us..and you can’t get ahold of anybody from cricket..we all need help in this area and nobody wants to help us.
Hello I have this brand new Samsung upgraded phone that I received on Monday a week from tomorrow I have been trying to get to talk to somebody in warranty I’ve been calling customer service the 1-800 cricket number for the past week we wait on hold me and the agent and they’re going to warm transfer me but then the wait is so long that they give me a number and then transfer me over I keep having to wait for 2 hours and then no one answers they say input your phone number to have someone call you back so I do that and they still don’t call back I tried to apply for a warranty exchange but it was denied for no reason I did nothing wrong to this phone and it will not turn on I have until Monday to get a hold of somebody to give me another phone and I will return this one because it’s damaged and I didn’t do it it came this way it won’t turn on please help me I have been a cricket customer for so long I just got over covid I had to pay for this phone in full with a firm and if I can’t get a return within 7 days I’m going to be held reliable for a phone that does not work when it was not my fault I need help I need to talk to someone in corporate please
E Ohio here, internet has been down on both our phones for 3 weeks,
I’ve called 6 times, did trouble shooting, and still have no connection, the customer service representatives are liars, and say it’s our phones, when clearly the outage map shows ALL OF OHIO, is experiencing issues
Called back today waited 28 mins on hold, they answered at 9:08pm est
When I told the lady my issues, she hung up on me, of course they close lines at 9 so JUST WAIT TILL I GET A MANAGER TOMORROW
I have been a loyal customer for over 10 years… Cricket has stolen money from me and refuse to refund my money… Call 611 or customer service is a joke, going inside of the store they cant help they have to call the 611 customer service number for help… I am surprise this company is still in business… I am contact the BBB to place my complaint, hopefully i will be apart of the law suite that is coming.
CALLL OR WRITE THE CONSUMER PROTECTION BUREAU! These people are criminals! They do dirty business and are thieves!! They literally shut service off and I cannot even call to get to them unless I use someone else’s phone! They’re liars and deviant! They are thieves.
You’re dumbass come and gets a f****** s***** ass customer service you’ve taken money out of my account without my authorization in addition to the fact that you have treated me like s*** your chromey ass customer service agents demand that I tell them why I’m calling just to speak to a supervisor this is f***** up seem like none of you can’t accept taking money from a customer and then sticking a dick up your ass I demand a refund on my account which you’ve taken 25 f****** bucks out in addition to six free months of service because you folks keep doing this and I’m getting f****** tired of your s***** ass pretty low life scumbag employees who thinks it’s okay to treat the customer like a f****** piece of s*** you don’t refund my money and give me the 6 months free you can best believe a lot of you going to be out of a damn job your choice
To anyone that decides or is deciding to work for this company make sure you ask previous employees or current employees about the real side to this company or just really looked into it . This company is really grimy and will do whatever they can to cover their a** or find whatever reason to keep your commission. I am a previous employee and I worked hard for my commission check and they accused me of stealing with out know my whole side of the story . So they fired me and make me pay for something I didn’t do .! On top of that they keeped my commission check I worked hard for and they knew I was pushing hard for them and thought it was a good company when all in reality they are a grimy company trying to save their a** .
My account was credited by the government for the acp benefit on 4/1 and I paid my remaining amount owed which was $59 that same day at the Cricket store and the next day my service was suspended. Called 611 and was told the acp really hadn’t been applied yet even though that’s what the cricket stores computer showed so the supervisor did a bridge payment and waived the reconnect fees and all fees and then I got a text on Wednesday the 6th stating I owed $10 for the bridge payment fee so I called 611 to have it waived because I was told by the supervisor all fees would be waived since this was not my fault. The agent was investigating and trying to waive it for me but I had to go back to work and she said she’d call me back and if she couldn’t get me she’d call the other number on the plan which was my husband’s number. I missed her call and she left a vm to just call back and never called my husband. This morning our services have been suspended again and I’ve been on Hold with 611 since 10:30 this morning and still no resolution. They say I have to pay $55 more dollars for 30 more days of service but I paid $59 7 days ago and the acp benefit is showing to be applied as of the first and that was $60 bc I’m on tribal land. So $119 was paid on the first of April and that only gave me service for 7 days and now I have to pay $55 more???? This is very messed up and I don’t think the government will appreciate you taking their money and not providing services for the entire month….The $119 amount paid is for 1 months worth of service and I was told if I would have paid the $10 fee yesterday Everything would be fine and I’d still have service until the end of the month, but that fee was supposed to be waived!!! This is completely Crickets fault and I will be letting the government know about this as well so maybe you’ll make it right when they get involved. I’ve been told nothing can be done I have to pay $55 more but then was told they could waive the $10 fee and I’d only pay $45 today but then the supervisor transferred me to “corporate “ and it hung up on me and then learned after 2 supervisors transferring me to corporate that corporate doesn’t take calls….This is very wrong…..
So they don’t take calls? That’s mess d up because a supervisor told me same thing that corporate will help me. Cricket bout to loose little over grand a month now cuz me n my employees and their family n mine are going elsewhere
We’ve had the same issue with the credit,
They are taking government money and not applying it to their customers, report it to the bbb, and to the FCC as they are the ones issuing the credits
This just happened to me
I’m going through the same thing 3x to now I’ve been disconnected by them . 80 minutes of being on hold this time
Never used my insurance in 15-16 years. $8.00 each month total $96.00 a year. 16 years total $1,536. Again I have never used it. Now when I want to use it on a $150.00 phone, I have to pay $70.00 of it. Does that sound fair to y’all???
I need someone to call me back about a serious problem with one of the sales specialist or associates at the calera Alabama store as soon as possible please I have been a customer for a few years now with a couple lines and have never had an issue or problem with anyone like this I was standing in the store 12 minutes before they were supposed to close and was told that she wasn’t going to do anything else and that I couldn’t buy this $170 phone because she had to close the store down she said so she had to have that 12 minutes before closing to do so and asked me to leave when they didn’t close until 8:00 after I had driven 35 mi to get there in time and the whole time had a woman and two kids in front of me that she was just getting through with and told me that she couldn’t do anything for me and that she couldn’t sell me another phone to upgrade I need someone to call me about this issue as soon as possible thank you my number is 205-308-3272 my name is Ivan Ray Collins
wife payed our bill then they turn around took the credit off of our bill and we were told that we had to pay 50 dollars before sunday or we would lose service and my wife waited for over 20 min to talk to some one in customer service which she called twice and both employees hung up on her.So far I have gone to yelp put a review on there i also put a review on googlemaps. since i could not find the coperate office on the BBB i have also sent an email to my local BBB about this incident about cricket cellular service.
I really need help and iam getting the run around and different stories about a payment I made please help
I would like to know how to file a complaint through the corporate office the number that they have keeps ringing busy and every time you talk to one of the customer service representatives and ask them to get you to check over to someone they hang the phone up on you when you ask for a supervisor or anything so I need to reach someone to file a complaint and have someone to listen to those calls because this is ridiculous. My phone was stolen on 02/22/2022 and I reported stolen on 02/23/2022 between 11am and 3pm central time out of Oklahoma City, after I tracked to a unknown address across town. When I contacted Cricket customer service I was sent to 3 or 4 different people asking me the same information. I finally was sent to Asurian and they asked me the make and model of my phone. I told them LG K31. Then I told I don’t see that phone. This was after more than an hour of being passed around already. I really don’t understand, why one department doesn’t handle the Lost/stolen. Also, how they can hand up on a customer time after time. This one of the WORST customer service experiences I have ever had. Unprofessional and language barriers and connections. I really felt like Cricket trains your employees how to wear your customers out and hopes they just buy a new phone. I always get insurance on my phone and was told, no you don’t. This generation of customer service representatives and even wave corporate is GET THEIR MONEY at all cost with poor quality products and service. OFFER NONTHING IN CUSTOMER INTEGRITY or CARE, even when you pay for it. I am going to post how rude, unprofessional your company is and report you to BBB.
I stopped working for the company and a current employee contacted me on my personal Fb account harassing me for not working there anymore. I have the screen shots of the conversation and have sent them to the TSM for the area. But it has always been made known in a group chat that if an employee is no longer with the company we are still supposed to treat that person with the same respect as any other customer. I highly doubt that the person who harassed me me will get any consequences out of it and if that person don’t that just shows that the company really don’t care about prior employs or customers and we are only seen as money bags.
Fuc* Cricket they are a grimy company that would do sh*t to help to make sure they take your money. I’ve spend more then 5hours trying to speak with someone and everytime since they can’t answer my question they hang up.my bill is $50 every month if it’s late its $55 I spend them $60 every month if it’s late or not they never credit me the extra $5 I pay I ask them here thet extra I pay they can’t tell me then gone say they can only go bck one month in they system so I only can get a $5 credit like really
I need soneone from corpate to call me back i have many questions i want answers to along with why its happening .mr lewis at 1 815 566 57 15 .otherwise ill turn to social media and let the public deal with it .choice is yours
Hey John I hate to inform you but I’m getting ahold of my attorney because somewhere you guys didn’t write down that I had made a payment and your employees have already hung up on me 5 times my grandma’s card was declined but one of my payments for my credit card went through and you guys are saying that you did not receive a payment so unfortunately I am going to get ahold of my attorney and you guys will be sued
I’m trying to get help to port three numbers to my new account and you want me to pay $1 and sign up for service to get my problem resolved. What kind of customer service is this?
I need somebody to speak to I’ve been cricket with cricket my whole life and now I have some smart-ass that told me a phone that it was powered on this morning and it’s at 28%. It’s no better than my other one and he’s getting smart with me and I’ve been with cricket since I’ve been 16 years old I’m 56
My sympathies for the inconvenience, I too have spent about 30hrs on the phone trying to retrieve a refund on an iPhone 11 which was initially supposed to be under an installment plan purchase. The virtual Cricket Wireless representative Jose walked me through an entire online third-party creditor Affirm, application which I was approved $600 well over the amount of the iPhone which was $466.00. Nevertheless, once I pushed accept for the phone, $25 was withdrawn from my account for an upgrade fee and an additional $466.00 was withdrawn for the full amount of the phone. And my bank immediately sent me a fraud alert text, along with a fraud form to fill out which I did. After expeditiously filling out the form and submitting to my bank I reached out to Cricket Customer Service, who transferred me to the warranty department because the phone has been shipped although it has only been 15 minutes from purchase and I’m looking at the tracking status which is reporting order is still processing. As per Warranty department’s representative my only options to retrieve a full refund right on the phone box packaging refuse and mail back to the address it was sent from. The fact that I wasn’t even offered a courtesy return slip which was bought to my attention by the UPS representative was a disgrace in itself considering I’ve been a customer with Cricket since 2014. Therefore, in addition to the $25 for the upgrade $466.00 iPhone, and $46 to ship phone back to Texas and $10 to cover myself because I insured the delivery. I provided Cricket with the UPS delivery receipt along with the signed drop off receipt in Texas. Not to mention this entire debacle began October 23 2021, iPhone was returned and received on October 29, 2021 and it’s December 12, 2021 and I’ve never received my refund back into my account and I was told by Cricket the best they can do is offer me a credit when I’m no longer a customer as a result of my treatment. Therefore, my question is where are you applying the credit to if I wish to no longer be a customer of yours? If it takes the rest of my life I’m not going to stop until I have Cricket Boycotted because Merchants seem to forget without a buying/satisfied customer you just have a product.
Paid for a phone I never received. When I asked for my phone it was nowhere in the system. Like they deleted the serial number from their files. Even tho the phones info is on my receipt. Claims have been filed and no one seems to know how to help. When I asked Customer service for the Corporate office phone number so I can contact them, I was given a number that has been disconnected. 858-882-6000. This company is a scam and someone should seriously take them to court. If I had the money for a team of lawyers I would own this company and personally close the doors myself. This is outrageous.
I have a friend that is actually going to own the company with the mistreatment that he has been given the last two days somehow they managed to deactivate disconnect his SIM card and phone service when he wasn’t even in the office his son went to the store the office cricket wireless to have them do something with his son’s phone which is enough thousands of mile away and another state and somehow his dad’s phone my friend’s phone gets shut off everything gets wiped and they won’t do nothing about it what a worthless company for sure! Lawyer’s will be involved, as this is his business phone number that he has had for many years, costing him tens of thousands of dollars!!
I’ve spent over $300 for 2 free phones and service since 11/17 and still have no service . I feel I’ve been assumed a liar. I have all my paperwork I’ve spent over 30 hrs with support always doing what I’ve been instructed to do . We opened a second account in good faith as instructed still no service. We are 58 years old my wife a pancreatic cancer survivor. I work with the largest tax software company in the country. I work on a campus ofwe have over 70,000 clients . I am in customer support. Our security does not allow media devices in our building. My company does a ten year background check before consideration. I work for Drake Tax Software we are considered the best customer support in any business setting anywhere. Our closest competitor has less than half our client base. We answer all call within two rings at a 6.2 second avg
We do not transfer call we are all thoroughly trained to solve Any issue. I need help I have opened two accounts because I was told to. The first you ported one number and never canceled that port. That number can it be ported because you completed it and that was verified on 11/18 when you attempt to port it now that number is inactive with mufoe.er carrier who can it activate it because cricket ported it for me. You keep telling me I am trying to port an inactive number and my first account was closed but I never offered a refund or explanation. The way I’ve been treated is almost unbelievable I can be lay out a complete cc time line that’s verifiable including the verification that phone number 828 371 7361 was ported completed and verified on my initial account and that is why it cannot be completed now I hope someone will contact me to straighten this out via email.
Robert Dowling
Yes I’m writing to you to inform you that here in Levelland tx zip code 79336.that I Felipe Rodriguez has this problem with this company that when I got my phone back on.that a couple more phone or your computers or co workers are letting others put there card that active in our accounts.this is the second time it’s done.and the first time I found it it was in my 806 448 1870.thats the number from last.i still. Have my card if u need the numbers to that number.This is my 806-442-1236 number and if u need the card numbers.i can get out from fills.these phones or computers that are running are being tampered or hacked and I do have a lot of important information that go to them. And would appreciate if someone would come and look into them.there hidding there phone in our window.i know because last time I looked at the window and seen there number there.thats how I knew.please take seriously we pay good money your service and would appreciate the correct service.or whome can I talk to.
Thank you.
Felipe Rodriguez.
1716 8th
Levelland.Texas.79336
This place is the Worst! I’ve been trying for Months to get my phone off the blocked list and they will not do it! Keep getting told they are creating the case and I should be able to use it in two days. Then get told they’ll calling me back and never do. This place should really be closed down! That’s not even All I could list or say about this company either! Terrible all around!
We purchased a mobi hotspot device October 31st. That device turned out to be defective. After about 7 days of phone calls and trouble shooting it was decided the product was indeed defective. We returned the device and was sent a refurbished mobi. That one continued to buffer throughout watching programs while trying to stream programs….very frustrating. I have tried to get a customer service representative to help us with the problem. Finally we had that service cancelled. I have gotten nothing but the runaround from multiple customer service representatives. I was told to go ahead and return it for a credit, but no info for where to send the device. My husband called customer service AGAIN last night. That call escalated poorly to the supervisor. We were treated very rudely. We were told we were past the 7 days. So basically we were told we’re stuck with it and there is nothing we can do about it. This is so wrong!!! The mobi is now just an 80.00 piece of trash. We’ve been with Cricket wireless for almost 4 years, but will be finding a new wireless provider unless someone can help us to make this right.
Supervisor are rude and the staff does not listen to what your are saying. Been with this company for 5 years and the service is not great. If I didn’t have a lot of important calls I would switch. Unfortunately can’t switch now. And the Customer service crew could care less they make it very clear that they don’t care. Cricket should be ashamed of the people they have hired. And corporate officials should treat their loyal customers better. Reporting this company to BBB.
you are a very sad company i have been with your company for years agents make mistakes and your customer have to pay the price!!!!! called to make a bridge pay set it up never paid any attention to my text after the bridge pay! woke up and phone disconnected! call to be like hey u took my bridge pay why is my phone off ! call to be like my phone off they was like oh sorry we did not set your bridge pay up right and and now i have to pay my balance in full! i was so pist off! then to get a manager and to be advised well o’well sorry your bad! asked for cooperate and then to be told google! y’ll fucking suck do better
Worst customer service ever. They don’t listen nor do they have a clue what they’re doing. All I need to do is change my security question or reset mycricket login info
I’ve been waiting for Cricket to refund my money that was purchased September 16, returned on Spetembeter 18, recevied email from returns Refund approved allow 7-10 days on September 18,2021. I have called serval times and spoke with just about everyone( Warranty, Customer service). Call today 10/18/2021. I was placed on hold for a supervisor , where the phone just rings. As of today it’s been a month and noone is willing to just refund my money, or even speak with me but you have your product (RA 18915197) back. Wow , Way to go.
Cricket does not help their loyal customers
True indeed
Call me please. The treatment from employee named Mika, #: I4HAWRI on 09.24.2021 at 650pm EST is awful. Been passed to 3 people withni check ins, just long wait times.No music etc. Been on hold over an hour. You may read this while I’m still waiting. The customer service is disrespectful and apathetic. 443.240.8571
Since your at home employees cannot process credit card payments, why did Juan (if that’s really his name) take down my full credit card info and then NOT process the payment? My cell service was “suspended” for non payment because of “Juan” and in order to have my service reactivated I had to pay an additional $15.00 “reactivation fee.” Why is my credit card information in the hands of an at home employee? No record of my call that I called to make the payment- how are you keeping track of your employees? What are they doing with credit card numbers?
Trying to pay my acct The payment amount had been jacked up for no explanation or reasonable cause
So i bought the Samsung AE32 5G phone dished out around 400$ after all said and done! Then come to find out things is basically a paperweight! Poor connectivity keep having to constantly troubleshoot the device to get a internet connection! For two months i thought i was losing my mind because i use the phone for work doing app gigs like doordash and uber ect. And right after purchasing the phone my pay basically was cut in half the apps wouldn’t run correctly because they are live time apps that needs a signal to be active on there system! Loss of signal basically means phone doesn’t work! Cricket warranty the first phone out though Samsung! Then they sent me another paperweight because it basically operates the same way as the 1st phone! Now cricket wireless.com resolution to this would be again warranty the phone to send me a 3rd phone! I declined that offer because during this now almost 3 month process of losing over 6000$ income and my patience! Im no longer willing to be your test dummy for a crap product and asked for a refund for the phone and unfortunately they are unable to do that! So now im going to do as much research as possible and will be seeking an attorney to recover my financial losses! This company even went to the lengths of blocking me from doing an internet speed test to check my internet! And also blocked me from writing a Google review! Seems like a bit of overreaching of power and concerning! I called them on this matter of blocking me from things and they said someone from higher would be calling me back and never did! Shitty companies like this that have no accountability for there services or actions is definitely gross negligence! selling a product that doesn’t work hopefully no emergency arises and someone is dependent on this service and in time of need it doesn’t work and someone should lose a life over it! Shame on you Cricket!
I agree 100 percent😠! One of my phones has been put on this National Block List, and its been almost a month. My phone was only lost less than 1 day and the ins refunded my money within24 hrs. I’ve called Cricket Customer Service since Sept 4, and long waits, lies, and sometimes they hang up. I’ve never been late and perfect Customer… I tried to text the headquarters and they erased my text!!!
5 years with Cricket!! The lawyer is a great idea😊 They don’t deserve any STARS FOR A SURVEY!!!!
“rate this. 11 votes” i wanted to rate this. with one star and they dont even deserve that. but clicking ‘rate this” takes you nowhere. so i click “contact you” i didnt want to contact you. I wanted to leave a rating. But that takes me nowhere as well. Im so glad basically everthing on the internet is useless these days. I give every thing 1 star. and not because i think they deserve it. You all are worthless
They cheated me out of over 100 dollies for the case and service. After I was told I could get my money back. Also refused to let me clear my phone of personal stuff.whit falls off8ce
Hello, I have been a customer with cricket wireless for a good amount of time. When I recent Calle din regarding my account; I was not handled with care. You advertise using the app like it would make things easier and it made it harder. A supervisor I did get to speak with was rude and I professional. The I called back after I asked his to be passed along to another manager and he told me no. So I called back, spoke with a rep and was reassured a manager would call me back in 10-15 minutes. As i understood it would be awhile before I spoke with one i still waited over 30 minutes. Called a 3 time, spoke with another rep and he understood what I was saying. He placed m on hold to speak with “ higher managers “ to come back and tell me there is nothing they can do. Not even an apology.
My issue is : my bill was due July 25. I waited until the 26 to make the bridge pay as you can’t make it before the past due date. When making the payment never received a text message saying it went through. I went the APP & the app shows me nothing due until AUG 25. Doesn’t show my bridge payment at all. Still didn’t received a text message. I assumed I over paid and my bill is due Aug 25. Now during that week i broke my phone couldn’t receiver it acess my phone at all. So if anything was to happen to come through i wouldn’t have know . Come the Aug 1st when my bridge pay should have ended. It does but to my knowledge my bill isn’t due till the AUG 25. I don’t notice until pass the bridge pay date and now I have to pay the whole bill over when I didn’t understand what was goihBonn if my bill isn’t due until Aug 25. I was trying to ask if I can get another bridge pay. That was all .
For being a “ Valued customer “ this isn’t the way to be treated!
Thank you.
Greatest customer service ive ever had. Maya was an angel.
Cricket customer service in cullman alabama is terrible they dont have a clue what they are doing and they are extremely rude and when you ask for a manager they refuse to connect you with one
I could not believe what horrible customer service that you people have. I was just trying to order a new phone and had the worst experience. When I went via phone they could not help me. When I went via internet they could not help me. The phone people told me to contact the chat people on-site. The chat people tell me to call the phone people. The site would not allow me to get into my cart. None of the customer service people could help me. Took me over a day to order a phone. Again, worst customer service ever. Then when I finally got into my cart and paid it would not do a different shipping address and billing address. Now I get to attempt to correct this because once again customer service could not help. Why are they there, to get paid and tell you, I can’t help you.
I was hacked on 07/24/19.My phone line was transferred to a new sim card and no one is able to tell me where my phone line went or who had it. I have been trying to get a letter from cricket that states that my phone line was sent to another phone without my authorization. I need this letter because they accessed my bank and they made 2 transactions. The bank sent a 6 digit when these people were in possession of my phone line, they returned the pin and authorized these transactions. Has anyone had an answer from cricket? Does anyone know what needs to be done to get this letter?
I HAVE BEEN WITH YOUR COMPANY OFF AND ON FOR OVER A YEAR. HAVE 5 DIFFERENT NUMBERS AND 2 DIFFERENT MOBILE DEVICES. I’M HACKED EVERY TIME I HAVE SERVICE. EMPLOYEES DON’T KNOW JACK IN THE STORE OR ON THE PHONE. WHY?
WHY ARE MY SIM CARDS ALWAYS DAMAGE? WHO KEEP SETTING A DEBIT CARD ON MY ACCOUNT? WHY IS MY DEVICE LOCATED IN CALIFORNIA OR OVERSEAS WHEN I LIVE IN MISSISSIPPI? I’M LOSING A LOT OF MONEY AND A CREDITED CONTACT NUMBER. WHY? I CANNOT ORDER ANYTHING BECAUSE MY DEVICE IS LOCATED IN ANOTHER STATE OR COUNTRY. WHY?
Was hacked and identity stolen through Cricket Wireless. The hacker shut off services to our phones–cannot call or receive calls. We went to the store in Shreveport, LA in person with our IDs (only my wife and me–no one else has access). The hacker changed our pin and security question. Even though the customer service representative(s!) could see that this change had just been made AND EVEN THOUGH THE STORE MANAGER WAS CONFIRMING THAT WE WERE THERE WITH POSITIVE ID’s, they kept insisting that they were powerless to close that account and give us a new one. We are also in the process of closing on a house. This jeopardizes our loan, as the hacker has access to all the personal information on our phones. We are unable to make or receive calls. Our family is worried, we will probably not be able to purchase our first home. All because of the incompetence and criminal negligence of this company. I make no idle threats. I’ve filed a police report and will alert the press as to the negligence of Cricket. As it happens, the “Fraud Department” is just the customer service representatives. The customer representatives did not even offer to help us get set up with a temporary account while the fraud was being sorted out. UNACCEPTABLE. This post is going on Twitter, Facebook, and any public forum I can find. Cricket, if you want to rectify your image, address your security issues!
Hello David, The same thing just happened to me on July 25, 2019 and I am in Atlanta Georgia, they allowed my number to be ported out without providing the proper security questions, and now my personal information has been compromised due to the negligence of Cricket Wireless, and they do not help even though they know they are responsible for this FRADULENT ACTIVITY WHICH HAS CREATED HAVOC ON MY LIFE!!!
Did someone get back to you? I was also hacked on 7/24/19. All I need is a letter from cricket that states that my phone was hacked so my bank can return the money that was taken from my bank account while my phone line was with the hackers.
I have been trying to reach someone for over a week to receive billing history that is not available online. I am purchasing a home and need this so bad. Every time I call someone it is a store that says they are unable to help me and send me to customer service that says the computer app or website can’t help me either. PLEASE someone contact me.