Where is Credit Karma Corporate office Headquarters

Credit Karma Headquarters Address and Contact

  • Address: 760 Market Street
    5th Floor
    San Francisco, CA 94102
    United States
  • Phone Number: +1 415-651-4900
  • Fax Number: N/A
  • Email: support @creditkarma .com
  • Number of Employees: 700
  • Established: August 16, 2006
  • Founder: Kenneth Lin
  • Key People: Ryan Graciano, Nichole Mustard

Credit Karma Headquarters Location & Directions

Credit Karma Headquarters Executive Team

Name

Title

Kenneth Lin

Founder and Chief Executive Officer

Ryan Graciano

Co-Founder and Chief Technology Officer

Nichole Mustard

Co-Founder and Chief Revenue Officer

Joseph Derby Kauffman

Chief Financial Officer

Greg Lull

Head of Consumer Insights

Nikhyl Singhal

Chief Product Officer

About Credit Karma, History and Headquarters Information

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Credit Karma Headquarters Photos

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  • Scott Lowe says:

    ATTN: Kenneth Lin, CEO; Greg Lull, Head of Consumer Insights; Nikhyl Singhal, chief Product Officer

    Thought I’d try this avenue to vent my frustrations as my recent emails appear to have been sent to a black hole of dismissiveness. It’s been about a week since my last email to you. You either have not read my emails or you and or your staff just don’t give a crap and ignore them completely. Either answer demonstrates your could-not-care-less-about-piss-poor-customer-service attitude. Ignore it and it will go away, don’t acknowledge any wrong-doing and let it fade into the shadows. Nothing to see here … let’s just move along.

    But what happened to me should be a concern of yours. Your reliability has been called into question and you choose to ignore it and remain unconcerned. You have demonstrated to me that you are a slip-shod operation, unconcerned about customer service or negative publicity. The many emails I’ve sent clearly demonstrates this.

    I will most assuredly be publicizing my dissatisfaction with Credit Karma, on many platforms. I suspect you will once again not care a whit about this, but I have relentless determination to do all I can to right this wrong. You are at fault, you have caused me damage and your absolute silence is deafening, your one response showed your true ignorance and insensitivity, or at a bare minimum, your inability to seriously address a problem, meet it head-on, and communicate to resolve it. You’ve chosen to ignore the problem, discount me and hope I go away. I suspect you are hoping I do just that … but I won’t. I remain steadfastly unsatisfied and angry as your poor customer service riles me. And nothing you have done changes anything because you’ve done nothing. There has been zero help, zero resolution. Your members deserve better treatment than what I’ve received. Can I possibly be the only person undergoing this disgraceful chain of events? Doubtful. Maybe you need to hire someone who can get a hold of your communications problem. Someone needs to.

    Mr Lin — is this the company you helped to create? It should be embarrassing to you, each of you, that this has occurred, that there is such a negative feeling out there, perhaps a negativity that will have long-term ramifications. I have experience in marketing and advertising, and management, and putting out fires. I would be furious if this happened at my company. And this fire of yours has been smoldering for some time. Long-term ramifications indeed.

    Scott K Lowe
    724 754 6958
    scott.lowe748@gmail.com

    RECENT EMAILS:

    From: scott.lowe748@gmail.com
    Date: Wed, Oct 2, 2019 3:22 PM
    To: Member Support SpecialistCredit Karma (Credit Karma Member Support);
    Cc:
    Subject:More zero help, more unresponsive, poor customer service

    Still, no satisfactory response. Still, no meaningful answers. Joint responsibility is your explanation? That’s nonsensical, your explanation makes no sense. I submit you reported something inaccurate and hurtful. You gave me no plausible reasoning for what you did. I cannot trust what you report. You offered me nothing substantial to accurately report to me what was done. I will be working hard to expose your inability to accurately report scores. It is shameful this occurred and more shameful your attempt to cover up your misdeeds. So be it. I resent what you’ve done. And I will make others aware, advise others to be careful when dealing with you. I am more than not happy with you. You are a major disappointment. You are not worthy of being taken seriously.

    Scott K Lowe
    724 754 6958
    scott.lowe748@gmail.com

    Sent from my MetroPCS 4G LTE Android device

    —— Original message——
    From: scott.lowe748@gmail.com
    Date: Wed, Sep 18, 2019 4:48 PM
    To: Member Support SpecialistCredit Karma (Credit Karma Member Support);
    Cc:
    Subject:Re: Zero help, Unresponsive, Poor customer service

    Thanks for finally responding. Finally. What I don’t understand is your alert, “New Bankruptcy on Your Equifax Report”. This is what you reported to me, at about the same time my score had dropped precipitously. It was reported to me that the bankruptcy was going to be removed … and then within a day or two you reported to me there was a “New Bankruptcy”. What would the “joint responsibility” have anything to do with a “new” bankruptcy, a non-existent false bankruptcy?!? Did this just suddenly appear out if thin air or did your team not understand the difference between adding an item and removing an item? Or should it have been more accurately stated: You have a new reported item concerning your Equifax report” which would have more accurately described the action posted. Again, there was no NEW bankruptcy. Period. It was mis-stated or mis-reported or misunderstood somewhere along the line at Credit Karma. Your professionalism and accuracy and customer service leaves a lot to be desired. Your reliability factor just tanked. You are unreliable. you cannot be trusted. I will be discussing this in depth on the radio program I hope to launch soon.

    While I appreciate finally receiving a reply from whoever you are, it did not address the principal issue, that of this error causing a significant problem for me. I am going to follow-up with my attorney. I am not satisfied.

    Scott K Lowe
    724 754 6958
    scott.lowe748@gmail.com

     
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