Where is Cook Out Corporate office Headquarters

Cook Out Headquarters Address and Contact

Cookout logo
  • Address: 1123 Randolph St, Thomasville, NC 27360, USA
  • Phone Number: 336-431-1094
  • Fax Number: 336-544-45085
  • Email: N/A
  • Number of Employees: N/A
  • Established: 1989
  • Founder: Morris Reaves
  • Key People: Morris Reaves (CEO)

Cook Out Headquarters Location & Directions

Cook Out Headquarters Executive Team



Morris Reaves


About Cook Out, History and Headquarters Information


Cookout was founded in the year 1989. The company has been operational for almost 30 years now. The founder of the company was Morris Reaves. The restaurant fast food chain started its operations from the city of Greensboro, located in North Carolina, USA. Over the years, the restaurant chain has expanded in a big way, and also established drive-thru restaurants as well, in well over 100 cities all over the USA. The company has also grown and spread across the state of Virginia, along with other USA states too.

Since most of the operations of the company were concentrated inside the state of North Carolina, the first out of state restaurant established by the company was in South Carolina, in the year 2010. Then the following year and by the year 2012, the company also opened its stores in Columbia, Blacksburg, Virginia and Radford. The first store of the company was opened in Lynchburg, Virginia, which was then followed by another store located in Harrisonburg, Virginia, as well. Later in the years 2013 and 2014, the company also opened new stores in various locations inside the state of Georgia, USA. By the year 2016, the company had already expanded to the state of Mississippi. As of the year 2019, the company has opened itself another store in the state of Montgomery, USA, and is also planning to open stores in Birmingham as well. The headquarters of the company is based in 15 Laura Lane, Suite 300. The name of the place is Thomasville, while the name of the state is North Carolina, USA. The pin code of the area is 27360.


Cookout is an American restaurant company that focuses on providing various types of fast food products, recipes and dishes to its customers. The current CEO of the company is Jeremy Reeves, who is the son of the founder of the company. As of the year 2018, the total number of locations that the company has its presence in - is more than 244, across ten states in the USA. The company serves in numerous states across the USA, namely - Virginia, Alabama, Georgia, Kentucky, Maryland, North and South Carolina, Mississippi and also Tennessee as well.


The primary services provided by the company include allowing customers to have a retail presence in order to purchase fast food products and dishes, directly produced by the company's restaurants. The company provides fast food product like hot dogs, hamburgers, chicken sandwiches, barbeque and also milkshakes too.

Cook Out Headquarters Photos

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  • Pissed off says:

    The customer service at the Warner Robins Ga location is beyond horrible. You have a bunch of kids with sorry ass attitude, that do not know how to have a grown conversation. I do not care if they are training… part of training is customer service… if your kid has an attitude at the house you better teach them how to act in public. We ordered our meal, they didn’t get it all for whatever reason, then the horrible girl told us “we don’t do add in’s at the window, you will have to drive around and order again.” Order again?!? Drive around?!? I waited 15 min in line already.,. You didn’t hear the whole order AND I said that while still sitting at the mic but you ignored me. Grow up girl you won’t go far in this world with your sorry attitude. This isn’t high school. I will never go back.

  • Elizabeth says:

    My son, Jamale, ate at the Cookout on Summit Avenue near Bessemer Avenue. He always gets a chicken wrap from there because he likes them. Well the first time he ate the chicken wrap from that Cookout, he got sick (possible food poisoning) but because we keep the throw-up, the hospital could not call on the health department to see what was going on that Cookout. That was about 2 years ago. Now 2 years later my son went back to the Cookout on Summit Avenue near Bessemer Avenue and again he thought it was safe to eat (they supposedly had remodeled but I didn’t see it) he ordered the same chicken wrap. He got sick again this time it was December 30th, 2020 and again he got severely ill, where I had to call the EMS to take him to the hospital, and again because we did not keep the throw up the hospital could not test or call the health department to see what was going on. Friday night, Saturday morning my son’s head is in the garbage can again throwing up. Today at 2am had to take him to the emergency room again. Someone in Cookout was either sick or the food is not cooked fresh past midnight and it stays out or whatever is put in the chicken wrap is making my son sick. I will be calling the health department. This is not fun especially since COVID is still around. There is no 6 feet distancing in this small Cookout. The question is everyone is sanitizing in Cookout? If a worker is sick are they still coming to work? Who is accountable?

  • Jason says:

    Here in Rocky Mount, Virginia the store refused to serve police officers and the manager wouldn’t even come to the window to talk to them. That may be cool some places, but here we will shut them down. Just watch. If I were you I’d work ok this ASAP.

  • Susan says:

    Cookout is my favorite restaurant. Would eat there everyday if I could. We’ve eaten at multiple locations in TN, WV and NC. They are very good at getting our big orders right and the food and drinks are always amazing until today… My husband and I stopped at Statesville, NC. I received 4 onion rings which was ok but only 5 cheese bits the size of a nickel or dime. So walked back up to window in rain and waited in rain until a manager was consulted. After they looked at my small portion tray he or she determined it was just the right amount and sent me out with a kids portion meal. Very disappointed because Statesville normally gives correct portions. Very disappointed. Will have to look for an alternative when we are in the Statesville area. Really hate it because we look forward to Cookout whenever we can get it. It’s not in our area at home. Statesville just lost a customer.

  • Doug says:

    Went to cookout tonight in Warner Robins, GA and ordered 1 big double tray and a hotdog tray and a large fry…. The fries were cold and soggy and I’m very disappointed! I’ll be contacting corporate tomorrow.

  • Lynette says:

    what have you done to your watermelon milkshakes? My husband and I got milkshakes at the N.Main st
    High Point location 7/18 and they were nothing like they had been in the past. Sort of pasty and not really even cold! Definitely not the refreshing treat I remember from years past. We won’t be ordering them again.

  • Aisha Bilal says:

    I Stopped At The Cookout On South Main In High Point,A Waste Of 9.23 The Burger’s Weren’t Good The Meat Was Bad So I Couldn’t Eat Them I Had Too Throw Them Away.I Would Appreciate It If U Would Contact Me.Email Address Ummie2150@gmail.com Phone 336 964 8112.

  • Aisha Bilal says:

    I Stopped At The Cookout On South Main On My Way Home I Ordered 1 Double Burger With Onions,Chili,And Coleslaw With A Small Frie,And Was Charged 9.23 I Was Given 2 Burger’s I Didn’t Notice Till I Got Home I Live In High Point It Was To Late And To Far Too Take It Back.I Would Like For Them To Put Money Back On My Card.

  • No name says:

    I went to the Morristown TN store last night and the girl at the window was so very rude the whole time so after we got our food my husband leaned over and asked her if she could lose her attitude and she said when she does speaking about me I hadn’t said 2 words to the girl and I got into an argument with her the girl goes over to her manager and says you better get this bitch and not only that shit the window and then was putting her fingers on the window pointing at me telling me I’m a dumb bitch and she isn’t wasting her time on me now excuse my language but this is what is coming out of the employees mouth I WILL NEVER BE BACK. I went back today after speaking with the manager earlier to get my money back and proceeded to tell me that I had to come get my husbands food replaced last week because it wasn’t fully cooked and that was the problem here and he’s not giving my money back after being talked to like a dog because I had to come last week to get my husbands food remade

  • Brian says:

    Went to Roxboro, NC store today. Took 45 Min. to get through the drive thru then food was wrong. Inside of store was full of employees standing around with pants under their but showing undergarments leaning on table. I have been going to Cook Out locations for over 30 years and this is the worst location I have ever been to.

  • John says:

    Visited the south trying location in Charlotte nc last night…. ordered a hamburger tray and corn dog tray ….. get home a corn dog was missing…. went back with whole order….. when speaking to the mgr he didn’t even know there were supposed to be (2) corn dogs in the basket… he then asked why we didn’t just eat what was there and come back and get the missing corn dog.. We asked that the entire order be fixed again due to the fact my wife’s food would have been cold otherwise, the manager snickered rudely…attest point I stated if it was a issue I would call corporate and reluctantly he fixed both orders….it is not my fault the order was incorrect….. we paid for the food to be prepared and correct . Never received a call from district manager as promised….. it’s very disrespectful, unprofessional.

  • Jamel Champion says:

    Food was made wrong twice an with an attitude the second time…0 rating

  • Tara says:

    Gaffney Cookout has issues with discrimination. An employee and a manager are discriminating against another employee with special needs. This is not right! This problem should be addressed by someone who is able to handle this situation. It is against company policy to discriminate against employees. It should not be done period, and especially in front of customers and other employees. I will be informing the BBB about this and checking up to see if it is handled properly. And I don’t mean by firing the special needs employee!! That is not the answer. An employee with special needs should not be held to the same standards. This is a disgrace and a shame that employees can’t have a decent environment to work in. I will let everyone I know who frequents this restaurant know about this situation. They and myself will be watching to see how this situation is handled.

  • Very Unhappy Customer says:

    I will be reporting an incident to the BBB today. My family went to a Cook Out location today and not a single employee was wearing gloves or face masks. When we inquired about it, the girl at the window gave us a really ugly attitude. In times like this, when the CDC and all levels of government are urging caution, there is no excuse for this. My family gets food curbside or through to-go windows twice a week to support small businesses and NOBODY has gone without gloves; most have gloves and face masks. They have NEVER given us any attitude for asking. We did not trust to touch the containers after that. We will no longer be supporting this Cook Out and will be telling the Facebook groups we are a part of in our community what we observed. I wish Cook Out cared half as much as other businesses here! I will not be supporting them any longer.

  • Samantha says:

    The cookout sucks. They don’t ever give you what you ask for and if you decided you wanted to add one thing onto your meal at the window you are not able to. I was told no. But any other time depending on the person they might. Such bull crap.

  • Sam Smith says:

    Cookout in Greer don’t care about their employees, probably got corna and don’t even know it

  • Sam Smith says:

    One of Cookout’s employees got the coronavirus and they ain’t taking it serious, they need to be shut down

  • Dawn Rieder says:

    Clemson SC Cook out has Employees that are HIGH! I ordered 2 trays exactly alike 2cajun chicken add bacon and 2peanut butter FUDGE Milkshakes ! I got chicken no bacon a blt Wrap and Fries with a plain vanilla shake WTF

  • Lieya says:

    Around 8:36pm I ordered food from your location on Panola Rd Decatur GA. Staff did not listen while taking my order, messed up my order and told me to go back in the line at the drive through so I can get 1 item they switched in my order. Everyone was standing around doing nothing. Someone was on their phone. No help at all. As a business owner customer service is everything and people that don’t value that does not need to work there.

  • Denise says:

    Visited your store in SC on Dorchester road, the food was awful no kind of taste chick fa la would of been cheaper should of went there instead

  • V. Nance says:

    I visited the WENDOVER location in Greensboro today around 2 pm. When I walked in the trash cans were over flowing, cashier was visiting with friends at the register and ignored me waiting for her to take my order. I was the only person in line other than the friend the cashier was talking with who did not place an order. A man walked by while I was waiting for my order and said we will be with you in a few minutes although the girl had take. My order. As I walked out I noticed the restaurant’s sanitation grade and it was a 93. Well I can see why. Need to get the employees working to clean up the restaurant instead of just standing around doing nothing but talking with friends. I want be back to that location.

  • Herman A.Whitehead, Jr says:

    I live in Campbellsville, KY and Cook Out has recently opened its 270th store in hometown, not only that I threw days ago I became an employee of your franchise it’s the best Restaurant franchise I’ve ever worked for and I’ve worked for a few major franchises in my 25 years experience in fast food. I never liked fast food work didnt want to work in fast food anymore cause of such low pay can barely make a living on, how hard working employees are treated and are not paid the hourly wage or salary their employees should be getting and deserve for their hard work and performance instead
    getting paid or getting a raise based on who is the favorite among managers, basing what an employee makes based on how well u are liked by the manager’s, even if u are a very hard working employee that really takes pride in their work and the food their making and quality of it the customer’s food, but Cook Out isn’t those other and your restaurant is the first fast food franchise I can actually say I’ve enjoyed working for and can’t wait to get to work, I’ve just been their 3 days and love when I go to work. I dont have to wait 90 days till I get a raise evaluation when u give raises within days or weeks of my start date based on how well I work and how fast i learn and progress. I especially love how u really take pride in the food you serve, its quality and the time it gets to the customer to guarantee it’s as fresh and tasty like it just came straight off the grill and everything is only cooked to order. I hope to be working for the Cook Out franchise for years to come.and that I am have shown u the hard working employee I can be and have shown I am since I started on this past Monday, January 20th, 2020 and proved to be at my station. Thank you for giving me my chance to prove myself and prove how quickly I wanna learn and progress and that I’ve shown in just 2 days. Best food I’ve ever had from.any fast food restaurant ive ate and who actually shows employees how much we matter and are appreciated and u show show as immediately how much we are

  • Ruth Elliott says:

    Good B-B-Q sandwich! Suggestion – I frequent the Indian River Road, Virginia Beach, VA store (across from The Christian Broadcasting Network). Service is fast, staff courteous. You employee a very personable lady that could certainly use some help from you. She smiles, greets the customer, although she is missing a considerable amount of teeth. It would be wonderful if your company could get her the financial help to get her teeth replaced, taken care of. She was employed at Panera’s a year or so ago – I feel the customers probably complained about her looks. It would give her confidence I am sure. I do not know this lady personally.

  • Daniel Holloway says:

    i still need my w2

  • Barbara Ann Roten says:

    Seems to me that this company needs a complete overhaul from the RM’s down to the basic employees. If you can’t prove that you care about the company AND the customers “You’re Out!” Let their customers, performance, actions, and comments like these be how you determine it.

  • Heather says:

    I was employed with cookout restaurant in Tennessee for almost 3 years. I was hired in at the Athens, TN location I was moved to one of the Knoxville,TN locations for over a year. I was moved back to Athens,TN I was fired for “lack of performance”. My termination paper is not filled out completely or correctly. When I asked for an explanation for my termination I simply got “lack of performance that’s all you get”.. by the District manager (Wayne). I have tried multiple times to contact the region manager (jerrod) and The CEO and HR. And no some has reported back to me on this matter!.. I feel they are very unprofessional and ignoring me!. When I just want a full explanation for my termination!

  • Guest says:

    Shelby NC employees are rude! I’m ordering food for my daughter and I at the drive-through. The lady who was taking my order tell me, I quote “ ma’am if you can’t speak louder than that you can just wait to get your food because I barely can hear you!” I drove off because that is unprofessional and she does not need to be working with the public with that attitude! The cookout in Shelby NC lost a customer and I will not be going back!

  • Jenny Gould says:

    Why no available gift certificate or gift card , could have had a $40.00 sale

  • Cheryl Uggiano says:

    I have had the worst experience in your Dunn NC store. We waited 10 minutes for our food and when I said something the young lady was rude as hell. She throw my food on the table by the register. I will not go back and will tell my coworkers and family about my experience here!

  • Anonymous says:

    #GottaLoveCookOut So for all of you who love eating Cook Out in Dunn NC you may want to ask them to get the roaches out of the Milkshake Machine (Was that crunch really a chocolate chip?). Ask them to clean the mold off of the ice machine you request your cups of ice from. Don’t forget to ask the cashiers to keep their fingers out of the ice they like to throw at each other and shove down the back of each other’s shirts. Be sure to tell the manager if they drop your sandwich to please be humane enough to fix another one instead of picking it up (without changing gloves) and re-wrapping to save on food cost. Last but not least as a final request, please clean the mustard and ketchup bottles more than every other week or when the smell is unbearable when trying to refill it for the 37th time.

  • Lisa Holley says:

    Now it says my comment is awaiting moderation….of course so Cookout can change it to make themselves look better!!!!!!!!

  • Lisa Holley says:

    I want to know why I have called HR 4x and no one from HR has called back regarding the treatment of employees in the Montgomery AL store. My son was locked out the store when it was 30′ outside w/o a jacket for over an hour banging on the door the GM Alexis told the employees inside that if they opened the door they would be FIRED. My son was never fired until later that night after me(his mother) started txt ALexis the GM as to why he was treated this way then she tells him he is fired. He had to crawl in a window to get his jacket and phone. The GM is HORRIBLE there treats some employees good(one being her boyfriend who is only 17 yrs old she is 24 they live together….she is a baby raper….against the rules of cookout to date an employee) letting him & a mgr there go in the parking lot on the clock and smoke weed. And the mgr is allowed to blow marijuana smoke back into the store. This store is a JOKE the GM tells ppl on a daily basis if they dont kiss her ass she is going to fire them. And when she says the rate of pay you are going to get expect it to be less and she charges you for food that you dont even eat….HR feel free to email me Im sure you wont cause you dont care just like your regional mgr(Tim) didnt care either about your employees only making money!!!!

    • Barbara says:

      This is in ALL the stores. The few stores with the few employees that do care are treated like trash, moved to stores to try and make them quit or make them look like they don’t know what they are doing. The store in Kannapolis, NC just got one heck of a team that actually cares about the store and the customers not even a month and the RM has taken one of the best out to satisfy a skank- for lack of better words. Me and mine will not be back…..and we are over 63 and growing.

  • Mit says:

    I just wanted to know who I get in touch with I got fired to day and I was in the training program because I told on a gm sleep on just wtf I have the pictures and I gave my FM the pick lena and the gm is Jason and this is in Washington nc and I’m going to get a lawyer for unlawful termination someone please help me get them exposure send me a number that I can call at 2522959209 and HR shan help them fire me

  • Wayne says:

    Someone better look into the DIRTY Store you have in Lenior , NC and the yelling and screaming from the employees with the drive through window open — They have Mold in the Ice from the lobby ice machine– I WILL NOT BE GOING BACK TO THAT PLACE FOR FOOD AGAIN and I am telling my friends also

  • Brandi Stanley says:

    I fell in the Statesville cook out June 30th because they had just mopped the floor and didn’t have a wet floor sign out! Not one employee came to see if I was alright! A man went and told them that I fell and they put out a wet floor sign after the fact! Going today to see if my wrist is broken or not! Very poor hospitality if you ask me!

  • William Brunson says:

    Why build a Cookout that you can sit down and enjoy your meal in Troy Alabama and then BUILD ONE IN MONTGOMERY Alabama that you CANNOT go inside and sit DOWN and ENJOY YOUR MEAL STUPID stupid STUPID stupid

  • Laura Overton says:

    Once again, an order has been screwed up. I’m contacting on behalf of my daughter as she is the one that picked up food tonight. She ordered no fries and double hush puppies. She received double fries. The receipt stated the order correctly by the way. I complained once last year when my order was wrong, as well. These are not the only 2 times unfortunately. It’s been our experience that unless we check everytime that it is more often than not, screwed up. Just know that it’s not just Cookout. The only fast food chain we’re confident in is Chic-fil-a as the orders are rarely ever wrong. If you would like to contact my daughter, her name is Lacey and you can reach her at 470-695-2995.

  • Steve says:

    Just left the CookOut in Boiling Springs, SC. We were overwhelmed with flies. Around our heads, landing on our food, EVERYWHERE! It was impossible to attempt to enjoy our meal. Also… either the air was set to 90 or it was broken. There were only 8 patrons inside and we were all sweating…. Up your game CookOut. We will stick to Cooking In! Very disappointing!

  • Anonymous says:

    I was recently at the Cookout in Greer on Father’s Day around 4:45 -5 o’clock. I saw an employee getting agitated by one of the managers. The young women handled her self well she did what she was asked to do. She did not get an attitude, nor did she yell. As a customer watching this I was appalled by what I saw. I think that the manager need to take a class on how to conduct herself and treat their employees with the same amount of respect that they are asking for. I hope this young lady didn’t and won’t lose her job. This isn’t the first time I have saw this with this manager and employee.

  • Jazz says:

    Went to the cookout in Mebane , and the people working the second window was telling people to hold on when there was nobody in the line. After waiting 5 minutes and no response, when we passed the window, two people was just looking out the window doing nothing. This was May 13th, 2019 at 9:00pm

  • Phillip says:

    I placed An order at 3:16 pm at the cookout on Main Street in Suffolk Va. it’s now 3:30 and I’m just now getting my 2- big double trays and bbq plate.

  • Ray says:

    I visited cook out on north main st in high point last night. They messed up just about all of my plates.then I tried to call them, they wouldn’t even answer the phone so I tried to call the corporate office this morning and didn’t get no answer there either. Something has to give!

  • Lory says:

    Just got my order through drive thru ordered bacon ranch wraps and a Diet Coke well I get to my mothers hospital room. Open my bag and their are chicken wraps in the bag I called the fort Oglethorpe location and let them know the order was incorrect she told me to hold on I heard her relaying the situation to her manager I heard someone say”her say sure she did people are stupid”they told me to come back if I needed to and they would fix it I am not able to get back until after location closes so I am without my meal today
    I want you to know this is not the first time this has happened this was my first trip back to cook out after the order was incorrect and I was treated like a thief 8 months ago I am writing to let you know that you have lost my business I. Know that may not mean anything to you. But I feel that your drive thru clerks should slow down and listen to customer when they ordei was charged on ticket for what I ordered but given the wrong food again thank you for your time

    • Autumn says:

      Lory, I had a similar issue at the Fort-Oglethorpe establishment. I ordered two beef quesadillas, got home and they were chicken. I am allergic to poultry products so this was a huge mess up. I called and explained the situation and the gentleman I spoke to told me I could come back and they would compensate for it and remake the entire thing. I stressed that I lived a bit of ways away and wouldn’t have the ability to come by again that night. He told me that was fine, took my name and number and to just come by when available. I came back a week later and was told they couldn’t do anything without the receipt. I drove all the way for nothing and believe that if that’s a policy than apparently all employees should know it. Terrible customer service and relay of food. Maybe they should take notes from Chick-Fil-A.

  • Kc says:

    I went to cookout I was missing food didn’t notice until I got home then said maybe it wasn’t rung up checked my receipt definitely was

  • Shawn says:

    I absolutely love cookout.. however tonight I had enough of the poor customer service at the location in kernersville, NC. I’ve been to this location several times and every time I go the same young lady has the worst attitude.. So at this point I ask for the manager and told her how I continue to have a bad experience every time I encounter this employee mind you she comes to the window after the incident already happened. Then proceeds to tell me the employee isn’t displaying poor customer service. The manager wasn’t present while she was displaying such poor character. At first I had no intentions on reporting this incident descriptively to BBB… However the fact that the manager dealt with the situation so poorly this shouldn’t be something that continues to happen to paying customers.. I live in kernersville I shouldn’t have to drive to high point or Greensboro to receive proper service.

  • Patti says:

    I went to the CookOut in Roxboro tonight and the service and food was horrible!!! I waited in line to place my order just to be told to hold on. I waited for over 10 minutes and no one ever came to take my order. I blew my horn several times and even blew it while the person was passing out food at the other window. Still no one came. I pulled around to the window to find our cashier leaning against the counter talking with the other employees. After a couple of minutes he turns and opens the window. I told him I had been waiting to take my order. He said that he didn’t know I was waiting. I told him I was asked to wait and he responded that he didn’t know who told me that. I told him it was him whom told me. I know this because he has a one of a kind of voice. It took another 10 minutes to get my order. I received everything but it was burnt and not fixed the way I had ordered it. $20 wasted!! I have a very large family and we eat out often. I don’t think I’ll be going back to CookOut in Roxboro ever again.

  • Asia Moore says:

    So tonight I go to the establishment on Austell road in austell, Georgia. and recived terrible customer service. I ordered a regular Cajun cheese fry and a honey mustard chicken wrap. I received COLD fries and the cheese was scarce. The chicken wrap was the size of my pinky finger. I then went inside the restaurant to get better fries and they told me they had to drop fresh ones and I didn’t mind waiting, however I waited too long, and this is always the case when I visit this location.
    After waiting an large amount of time I told the general manager the problem with my food. She was very rude and didn’t fix my concern at all. I asked her for a refund and she refused to do so. I visit this location often and don’t appreciate the treatment from this manager. I felt she was did not care at all. Can someone please contact this store.
    A concerned guest

  • D. N. says:

    We were insulted by the letter we received from the Office Manager at Cook out. Our son almost died because the Cookout on Western blvd cross contaminated his drink. The letter said sorry for the inconvenience, really!!

    • Barbara says:

      From the comments I’ve been reading above does that really suprise you?
      I am, on the other hand, extremely sorry that this happened to your son and I hope everything is alright.

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