Where is Cook Out Corporate office Headquarters

Cook Out Headquarters Address and Contact

Cookout logo
  • Address: 1123 Randolph St, Thomasville, NC 27360United States

  • Phone Number:

  • Fax Number: 336-544-45085

  • Email: N/A

  • Number of Employees: N/A

  • Established: 1989

  • Founder: Morris Reaves

  • Key People: Morris Reaves (CEO)

Cook Out Headquarters Location & Directions

Cook Out Headquarters Executive Team



Morris Reaves


About Cook Out, History and Headquarters Information


Cookout was founded in the year 1989. The company has been operational for almost 30 years now. The founder of the company was Morris Reaves. The restaurant fast food chain started its operations from the city of Greensboro, located in North Carolina, United States. Over the years, the restaurant chain has expanded in a big way, and also established drive-thru restaurants as well, in well over 100 cities all over the USA. The company has also grown and spread across the state of Virginia, along with other USA states too.

Since most of the operations of the company were concentrated inside the state of North Carolina, the first out of state restaurant established by the company was in South Carolina, in the year 2010. Then the following year and by the year 2012, the company also opened its stores in Columbia, Blacksburg, Virginia and Radford. The first store of the company was opened in Lynchburg, Virginia, which was then followed by another store located in Harrisonburg, Virginia, as well. Later in the years 2013 and 2014, the company also opened new stores in various locations inside the state of Georgia, United States. By the year 2016, the company had already expanded to the state of Mississippi. As of the year 2019, the company has opened itself another store in the state of Montgomery, United States, and is also planning to open stores in Birmingham as well. The headquarters of the company is based in 15 Laura Lane, Suite 300. The name of the place is Thomasville, while the name of the state is North Carolina, United States. The pin code of the area is 27360.


Cookout is an American restaurant company that focuses on providing various types of fast food products, recipes and dishes to its customers. The current CEO of the company is Jeremy Reeves, who is the son of the founder of the company. As of the year 2018, the total number of locations that the company has its presence in – is more than 244, across ten states in the USA. The company serves in numerous states across the USA, namely – Virginia, Alabama, Georgia, Kentucky, Maryland, North and South Carolina, Mississippi and also Tennessee as well.


The primary services provided by the company include allowing customers to have a retail presence in order to purchase fast food products and dishes, directly produced by the company’s restaurants. The company provides fast food product like hot dogs, hamburgers, chicken sandwiches, barbeque and also milkshakes too.

Cook Out Headquarters Photos

  • Chris steadham says:

    It don’t matter to set here a d tell yall you ain’t gonna do nothing about it I stay in a motel in Jackson ms .I told the lady I couldn’t receive mail for a voucher so basically they not gonna stand behind it.

  • Karen says:

    I ordered a hamburger combo and my food was raw as hell

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  • Ellen says:

    I was very disappointed when i went to cook out my burger was burnt and my fries looked like they were fried 3 or 4 times this is the second time this happened to me in the Jonesboro location I’ve ordered from the other one no problem

  • Kaye Locklair says:

    The Cook Out on Irby Street in Florence SC is out of ice, Coke and Diet Coke. We don’t come here very often and with these type of situations it will be a while before we are back.

  • Dennis Edward James says:

    Dear Sir / Madame;

    My name is Dennis Edward James Jr.
    I am currently the property owner of 1022 Maurice Brown Road, Jamesville, North Carolina this property is a corner property between Highway 171 and Maurice Brown Road. This 4.6-acre site is listed as a commercial property. I am aware that a Dollar General was recently erected approximately one-half mile towards the corner also on Highway 171 and Highway 64 which extends east and west mid center of the State of North Carolina. I’m currently living in the State of New York. I have received offers to purchase the site and I am now open to offers.

    If your company is interested in an affordable Land lease agreement, we are available at 917 500 6540.

    Dennis Edward James Jr.

    Here is a link to view the property below;


  • Stacy says:

    I visited a Cook Out Restaurant for THE VERY FIRST TIME yesterday afternoon in Columbus, MS. My receipt says, 3:40 P.M. There was a young lady there, BEHIND the counter wearing PAJAMA BOTTOMS, A T SHIRT AND A SATIN NIGHT BONNET!! 😱😱 I TRULY APPALLED BY THIS!! I asked the young who waited on me at the drive thru window if that young lady was working like that and she she, “oh, no she’s not working”. That’s all the more reason she should NOT have been allowed behind the counter and ESPECIALLY WEARING HER BED CLOTHES!! IF passing through again, I may stop by, but that look says unsanitary for your establishment.

  • Christi says:

    Someone should of read over this before publishing it.. there’s errors. Lmao! It says in the state of Montgomery.. that’s a city not a state. The state is Alabama. Also they called the zip code a city code. And some of the sentences are dragged out and have extra words not needed. Y’all should read over this and fix the mistakes. I know I’m not the first person to notice this. Your welcome!

  • Phyllis R.Copeland says:

    Arbys on Rockville pike ..Rockville ,Md closed also recently major business route also has potential

  • Phyllis R.Copeland says:

    Contact Mark James Burger king Corp Headquarters for information about Washington Dc site. Thank you.

  • Phyllis R.Copeland says:

    Please open in Washington dc..recent Burger king drive thru just closed..please contact owner who owns Connecticut Ave francise..l am from Hampton Va and this is a great opportunity for Cookout to do business in Washington Dc. I am thinking big for your company! 💥💥💥💥

  • Sam says:

    I’ve worked for Cookout . When I 1st started working there it was great friendly fast paced work environment. This past year when we lost our GM we have gone through 6 more and countless managers
    All they do is disrespect and degrade employees. Expect to work 40 plus hours but make the least amount of money. The don’t care about their employees at all. They treat them like trash. Nate and Thomas need fired. Its so bad they have to have travel team that comes to work from 4 hours away to have them in hotels that half the time comes out of their pockets or not sure if they have a place to sleep. Only way you get moved to a higher position is by sleeping with management or selling drugs to them so they can go in the bathroom and snort or inject it. Someone get control of Sylva NC Cookout!!

  • Ralph says:

    Ok, the Brunswick ga store is open. I visited today for an order. But the problem
    I saw was that the store has two lanes. You cannot negotiate the turn for the order window from the first lane. It is manageable from the second lane barely with a car, no way with a truck.
    Very poorly designed. I saw one lady place an order , got to the corner for a sharp left turn and then drove away. She never got to the order window ???

  • TAMMY says:

    Cook Out in King, NC needs a staffing overhaul. Most residents are traveling to Mt. Airy or Stanleyville to be able to enjoy quality food and service.

  • Ginger says:

    Please Help the Staff in King Nc
    They have went down hill the food is always cold and very sloppy . The customer service is horrible . The manager is very uncaring and the staff is young teens that need help in customer care .!

  • Mildred Pernell says:

    I just started going to cookout after work around 2:00 a.m. well this morning I went and ordered a double bacon cheeseburger got all the way home open up my burger it wasn’t even a double it’s like one piece of meat Patty couldn’t have and stuck on top of each other I am so disappointed and mad about it did not go back because I knew there was going to be a line I even took pictures of it I wish I can put it on here to show you, you will look at that like what the hell!!!!

  • Tonya Lynn Mcdaniel says:

    I live in Spartanburg SC. We have 3 cookouts here. One on the westside, one in Boiling Springs and the other on the east side of Spartanburg. I have been hearing that some of the restaurants have opened up the dining area. None of the ones here have their dining rooms opened. Is there a reason why not. Chick fi la has theirs open and the are a Christian base restaurant. Please open them back up. Cause if you don’t get your food correct you have to go back through the drive through and wait or they get mad. Thanks

  • Jim Ed and Mary Frances Knight says:

    We live in Americus, GA, my husband and I have to go to Cordele, GA (which is 33 miles…ONE WAY) in order to get a extremely good burger. We both get the Big Tray. In Cordele, the food, service and staff is so much better! In Americus, the food, service and staff need a lot of help! There isn’t anything good about CookOut in Americus. Because of the distance to Cordele, we decided to give Americus another chance of feeding us our meal. The burgers were dry and not fixed like we ordered..WE WERE NOT HAPPY AT ALL!! We did not know the order wasn’t right until we got home! We do love Cookouts Sweet Tea, Vanilla and Strawberry milkshakes, which hasn’t been on sell in a long time. They use to change every week to a new flavor~

  • Linda Price Norwood says:

    We have a new Cook out in Franklin,North Carolina. We really enjoyed it. Please open one in St. Petersburg, Florida and one in Port Richey,Florida. I believe it would be very successful there. Thank you.

  • Renator Woods says:


    • Christi says:

      Sounds like there a problem with management in all there stores.. they hire low quality under qualified people. I mean how hard is it to manage a fast food restaurant.. I would think it’s common sense.. you give the customers the service you would like to receive if the shoe were on the other foot. Smh. Doesn’t sound to me like upper management cares because I’ve seen comments about management at several stores in different states. I recommend y’all do better with training your management team if not your going to have a whole crew that sucks because there the ones training the other staff. I know this is prob a waste of my time. I’m sure this won’t change anything but I figured I put it out there that it’s not just 1 store or 1 state it’s several so it’s obviously a problem with upper management

  • Paulette Kernodle says:

    The cookout in Burlington is ruined by young people and they are not trained. I used to work in resturants and I know.cookout help is not trained.

  • Paulette Kernodle says:

    The cookout in Burlington,NC needs well trained people . Every time I go to order my order is never right. They can’t even get a chocolate shake right. Something needs to be done. I think word needs to be spreaderd that cookout in Burlington is no good. The people are not trained. The Burlington cookout needs help. I am not recommending it. Please help!

  • Penny says:

    Graham NC cookout. You ask for a tray that comes with two sides. If I want two sides of fries that’s what I mean. Not get home and find a small amount of fries when I said double fries for my two sides. Mcdonald large fries is more then your double two side fries.

  • johnny says:

    we gonna need Gordon Ramsey to come up in here Mr. Morris its 2022 its time for the virtual upgrade, need direct deposit never heard of a workplace like a restaurant not have direct deposit USE ADP MORONS, GET COMPUTERS UR FUCKING UP MY MONEY

  • johnny says:

    worked here and they dont use computers, its all timecard in and out and no direct deposit place to work if you have nothing to worry about, mostly high schoolers working so its a pretty shitty workplace

  • Jamie says:

    Food was rubbery and burnt. I spent $60!on nasty food that wasn’t fresh and hot at all. Lenoir NC store

  • Nicole Ramey says:

    The cookout In Dickson,TN is ran by kids. Throwing food upon the counter!! Rude and disrespectful!

  • Niki davis says:

    As I love the food at y’all restaurants I went thru ur elkin location a few days ago and shocked me to see one of ur employees vaping in drive thru don’t think I want people smoking where I’m having food being made and handled

  • Joyce says:

    Worst service! ‘Trapped’ in long line without being served. Unable to pull out of line after 48 minutes of waiting. Ridiculous!

  • Michael J. Owen says:

    I have in your restaurant a few times for the past few years.. always had a Great meal and experience- good BBQ and hamburgers.. good atmosphere. I read the article about Sgt Horton .. happy to see you standing up for men and women in Blue that service to community.. next time I am in NC from Texas .. I will be coming back to your restaurant for more. BBQ- that I can promise you. Michael Owen

  • Lorie says:

    I leave in Charleston SC, I went to cookout on Savannah WHY ,I love the shake at cookout, Put today I went to get my favorite (double Hershey chocolate cheery) I got my shake and it wasn’t mixed up and didn’t have cherry’s in. I ask the guy in drIve to if he could mix it up and put cherry’s in it. He got a Little upset. After getting it back, all he did was put cherry’s on top and handed back to me. And when I started to drive off he started laughing and said what a BITCH. I got out and went to the walk up window and the same guy that was at drive through came to window. and ask to speak to the manger about the shake and he said that there was nothing wrong with the shake. I ask again to speck to the manger. And I didn’t want the same guy make my shake. The guy that made it the first time came window and was very pissed at why I returned the shake and didn’t want him to make it. he started to Cuss at me. So just walked away and didn’t get my shake or money.

  • John Hall says:

    Cook Put is one of our favorite restaurants and we used to stop about once a week. Since our local one only offers take out when every other is open for indoor dining has us not going anymore. We got burn out eating in the car or taking it home. I hope ours, which is just down the street, will open for dining soon.

  • Marlana St. John says:

    peanut oil is used to cook the food and is not correctly changed out when it’s supposed to be they “claim” it’s changed every TWO days (granted as someone who’s worked in the fast food industry) peanut oil needs to be prepared properly especially if you are re using it and if it’s not before placing food in it , it develops bacteria and begins to contaminate the food. After eating a portion of the food realizing the flavor it was thrown away but not soon enough 30-45 min after eating it the entire family was getting sick like clock work all the symptoms of food poisoning. This establishment was made aware and I was very polite as to try and help them and was only greeted with rudeness and defensiveness as if I was accusing them when I was only trying to make them aware that people are getting sick. I am disappointed with this establishment and will not be eating here again and will be letting the NC health department aware of the circumstances considering this is happening all to often.
    Denver NC highway 73

  • Jeff says:

    The burgers are the worst I’ve have ever had.
    Mac duck is even better by far!

  • Phil Shehan says:

    I have a good location in Rutherfordton,nc . This area has a traffic count higher than the 74 by pass. Call Phil Shehan if you are interested. 828/429/5008

  • Pam Cross says:

    02/16/2022: Very sick after eating a hotdog from Cookout on North Tryon, Charlotte NC. Half of the hotdog was crunchy so I didn’t eat all of it but got sick immensely with severe headache and stomach ache, BP shot up thru the roof and I don’t have high BP and never experiencedthus from other food. Their food is not tasty and obviously not healthy. Maureen from the so-called corporate office was a waste of time. The owner of Cookout probably doesn’t eat the food there, if it’s really food. Horrible food and awful experience being sick from bad food. Health Department needs to inspect all facilities and the poor quality of food and service.

  • James Winkler says:

    Bought cheeseburger at Lebanon tn location.
    Terrible. Burnt and crunchy.
    3rd time you’re lost a customer

  • Brittany says:

    I was in the surfside sc location recently and a young girl named Andrea was cursing and slamming things around.scratching her head and then touching food.no mask.sneezed into her hand and kept working.

  • Jean says:

    First of all let me say that I LOVE Cookout!( in Asheville). I have always had great food and great service!( in Asheville). But I recently moved to Marion and am greatly disappointed. This is the second and last time I have received inedible food. My daughter came and visited and offered to bring fast food. I told her to get what she wanted and she knew what I liked. She is also a huge Cookout fan( in Asheville). She walked in my door with my favorite cookout meal! A 2 hotdog tray, cookout style and cheese bites! I was happy until I opened the boxes. The cole slaw was on the bottom and the meat sauce was on top and you could tell by sight and by smell that it was burnt. I took one bite and spit it out. It was that bad. I ate cheese bites for supper last night. Her fries actually dripped grease and were ice cold. Why? Your stores in Asheville are fantastic and I have NEVER gotten anything that is inedible there! But this is both times that I have been to your Marion store! The first time I considered it a fluke but this is just apathy of management. There’s no excuse as to the level of quality. I’ve had great cookout and Marion’s store is not it. Maybe further training is in order but from now on I will only utilize your stores in Asheville when I go to visit my daughter

  • Caroline says:

    Went to Cookout tonight, Boone NC. The young lady who waited on me at the drive thru was top notch!!! Mask, gloves, & very courteous. Other employees no masks and goofing off. When I got my food(cheeseburger tray, no Mayo or onion, fries, drink) and returned home….cold fries…no kidding & hamburger had raw meat. Needless to say…server super…food not so much. Very very disappointing!!!

  • RESPECTFUL says:

    Corporate office,
    Your company needs to hire better DM, to manage your Snellville GA store as if they want respect they need to give respect, and not curse at there employees or call them names. Also if you see an employee struggling don’t call the retarded and so forth as that’s not how a person in higher up should act…I believe that DM should be fired, or retrained on how to manage at team.

  • Lori jordan says:

    The cookout on #8 in Lexington NC has gotten bad once again over cookout burgers and cold ff and hard I went the other night around 11:00 it was awful one plate wasn’t eaten the other one was to well done no juice in the burger out all it was like a piece of cotton no taste ff wasn’t even hot.I complained a few months ago they did better after that but the one 🕜 n #8 was just nasty.

  • Dianca Kyle says:

    Will never work for this corporation again. Management has no clue what they are doing. Poor employee treatment, lack of consideration from management team of the Cherry RD, Rock Hill, SC location. Disgusted with the hiring staff, took months to receive a proper paycheck. Filled out 2 new hire forms & still had to be proactive in ME contacting corporate headquarters just to get my pay I earned. Who is in charge of hiring these fools?? I mean new hire paperwork isn’t even being turned in properly or timely. & then when I called the location to speak to mgmt. I was hung up on. Jose, YOU SIR, NEED FIRED ASAP!!!!! YOUR WORK ETHIC SUCKS. Live & learn people…

  • Richard says:

    Good morning first off my name is richard,i had a so call interview at one of your location in Burlington,to be all the way real,i was told to park and somone would be with me,to make along story short,i wasted my time,ive been cooking since i was 14,with a food service technology certification grade point average 4.0,if they couldn’t do the interview,they could of been adults about it,and let me know something,also as i was waiting to talk to no one,i seen a lady take a picture of someones license plate that worked for your company,because i guess they parked in the parking lot next door,i will not be applying for your company again,nore will i recommend anyone with my type of trade to do so,it was a waste of time,i was like WOW,and drove off.

  • Angela L Bell says:

    The cookout in warsaw n.c. has poor service @ the drive thru @ night. There are too many young people working without any supervision, therefore they could care less how your food is prepared. I had 2 wait too long for someone to take my order , then when someone finally did i stayed in line 15 min. and when I received my order it wasn’t right and I assumed it was the person behind me order(after I opened it up and partially unwrapped the sandwich)so when I gave it back 2 her she placed it back in front of her(I bet she didn’t prepare them another plate after I touched it)and said my order was in front of her as well but when I opened it (as long as I waited) it wasnt right so I had 2 wait 4 them 2 complete it. Before I drove off and also while I waited I noticed how the young staff were gathered around like it was a social event instead of a working environment. During the day the staff are friendly and keeps the lines moving @ the drive thru, the food is also hot and orders are correct. Soneone really needs 2 check up on the staff @ night cause the line’s are long and the service sucks.

  • Sylvia bradshaw says:

    Dear Sir:. My friend got a watermelon shake in your store on Hwy 73 in Denver N. C.. We started drinking and started getting D’Souza in it. I had 20 in mine and she had about the same. Down toward the bottom, there was watermelon pieces as big as the spoon that Ihad to eat it with. Hardly any ice. Cream, just huge junks of watermelon. I know that it was only a dollar, but that many seed is terrible. There is such thing a seedless.
    I just wanted you to know that isn’t very good service.
    Thank you,
    Sylvia. Bradshaw
    704 618/3947

  • Krista says:

    Being a worker there and being talked down to because I’m pregnant is extremely pathetic and a very toxic work environment

  • Wayne and Doris says:

    We have had ongoing issues with The Cookout in Garner, NC. They consistently get our order wrong. After waiting for our orders we have to get back in line to get the order corrected. Cleanliness is not this store’s strong point. At our last visit, not only was there an error in our order, there were cups, napkins, and other debris on the floor. An employee proceeded to dump a large garbage can full of soapy water onto the floor without sweeping. We also noticed the employees had their drinks at eye level next to the register. It appeared that all employees were under 20.

    We contacted customer care at the 866# and were told the employees “have to keep their drinks somewhere”. She also told us that the district manager would be contacting us. We gave her two phone numbers and have yet to be contacted. That was about ten days ago.
    There is a communication issue due to the loud noises from inside and outside the restaurant. This needs to be addressed as it would alleviate some of the ordering issues. We will definitely not recommend this restaurant as it is consistently having issues.

    Yesterday, we e-mailed and got a generic “call the 866#” reply. We had already tried calling and continued to try. No one answered. The e-mails went back and forth with The Cookout message always being “call the 866#”. What good does that do when no one answers the phone.

    We tried again this morning, following another e-mail telling us to “call the 866#”, only to have no one answer the phone again. We called the corporate number and no one answers that phone either.

  • Pissed off says:

    The customer service at the Warner Robins Ga location is beyond horrible. You have a bunch of kids with sorry ass attitude, that do not know how to have a grown conversation. I do not care if they are training… part of training is customer service… if your kid has an attitude at the house you better teach them how to act in public. We ordered our meal, they didn’t get it all for whatever reason, then the horrible girl told us “we don’t do add in’s at the window, you will have to drive around and order again.” Order again?!? Drive around?!? I waited 15 min in line already.,. You didn’t hear the whole order AND I said that while still sitting at the mic but you ignored me. Grow up girl you won’t go far in this world with your sorry attitude. This isn’t high school. I will never go back.

  • Elizabeth says:

    My son, Jamale, ate at the Cookout on Summit Avenue near Bessemer Avenue. He always gets a chicken wrap from there because he likes them. Well the first time he ate the chicken wrap from that Cookout, he got sick (possible food poisoning) but because we keep the throw-up, the hospital could not call on the health department to see what was going on that Cookout. That was about 2 years ago. Now 2 years later my son went back to the Cookout on Summit Avenue near Bessemer Avenue and again he thought it was safe to eat (they supposedly had remodeled but I didn’t see it) he ordered the same chicken wrap. He got sick again this time it was December 30th, 2020 and again he got severely ill, where I had to call the EMS to take him to the hospital, and again because we did not keep the throw up the hospital could not test or call the health department to see what was going on. Friday night, Saturday morning my son’s head is in the garbage can again throwing up. Today at 2am had to take him to the emergency room again. Someone in Cookout was either sick or the food is not cooked fresh past midnight and it stays out or whatever is put in the chicken wrap is making my son sick. I will be calling the health department. This is not fun especially since COVID is still around. There is no 6 feet distancing in this small Cookout. The question is everyone is sanitizing in Cookout? If a worker is sick are they still coming to work? Who is accountable?

  • Jason says:

    Here in Rocky Mount, Virginia the store refused to serve police officers and the manager wouldn’t even come to the window to talk to them. That may be cool some places, but here we will shut them down. Just watch. If I were you I’d work ok this ASAP.

    • A comrade says:

      Are you a class-betraying, state-sanctioned murderer cop?? Did you expect free food? A business can refuse service to anyone. Perhaps they hate pigs. Pigs are not special and deserve no special treatment other than some spittle in their faces.

  • Susan says:

    Cookout is my favorite restaurant. Would eat there everyday if I could. We’ve eaten at multiple locations in TN, WV and NC. They are very good at getting our big orders right and the food and drinks are always amazing until today… My husband and I stopped at Statesville, NC. I received 4 onion rings which was ok but only 5 cheese bits the size of a nickel or dime. So walked back up to window in rain and waited in rain until a manager was consulted. After they looked at my small portion tray he or she determined it was just the right amount and sent me out with a kids portion meal. Very disappointed because Statesville normally gives correct portions. Very disappointed. Will have to look for an alternative when we are in the Statesville area. Really hate it because we look forward to Cookout whenever we can get it. It’s not in our area at home. Statesville just lost a customer.

  • Doug says:

    Went to cookout tonight in Warner Robins, GA and ordered 1 big double tray and a hotdog tray and a large fry…. The fries were cold and soggy and I’m very disappointed! I’ll be contacting corporate tomorrow.

  • Lynette says:

    what have you done to your watermelon milkshakes? My husband and I got milkshakes at the N.Main st
    High Point location 7/18 and they were nothing like they had been in the past. Sort of pasty and not really even cold! Definitely not the refreshing treat I remember from years past. We won’t be ordering them again.

  • Aisha Bilal says:

    I Stopped At The Cookout On South Main In High Point,A Waste Of 9.23 The Burger’s Weren’t Good The Meat Was Bad So I Couldn’t Eat Them I Had Too Throw Them Away.I Would Appreciate It If U Would Contact Me.Email Address Ummie2150@gmail.com Phone 336 964 8112.

  • Aisha Bilal says:

    I Stopped At The Cookout On South Main On My Way Home I Ordered 1 Double Burger With Onions,Chili,And Coleslaw With A Small Frie,And Was Charged 9.23 I Was Given 2 Burger’s I Didn’t Notice Till I Got Home I Live In High Point It Was To Late And To Far Too Take It Back.I Would Like For Them To Put Money Back On My Card.

  • No name says:

    I went to the Morristown TN store last night and the girl at the window was so very rude the whole time so after we got our food my husband leaned over and asked her if she could lose her attitude and she said when she does speaking about me I hadn’t said 2 words to the girl and I got into an argument with her the girl goes over to her manager and says you better get this bitch and not only that shit the window and then was putting her fingers on the window pointing at me telling me I’m a dumb bitch and she isn’t wasting her time on me now excuse my language but this is what is coming out of the employees mouth I WILL NEVER BE BACK. I went back today after speaking with the manager earlier to get my money back and proceeded to tell me that I had to come get my husbands food replaced last week because it wasn’t fully cooked and that was the problem here and he’s not giving my money back after being talked to like a dog because I had to come last week to get my husbands food remade

  • Brian says:

    Went to Roxboro, NC store today. Took 45 Min. to get through the drive thru then food was wrong. Inside of store was full of employees standing around with pants under their but showing undergarments leaning on table. I have been going to Cook Out locations for over 30 years and this is the worst location I have ever been to.

  • John says:

    Visited the south trying location in Charlotte nc last night…. ordered a hamburger tray and corn dog tray ….. get home a corn dog was missing…. went back with whole order….. when speaking to the mgr he didn’t even know there were supposed to be (2) corn dogs in the basket… he then asked why we didn’t just eat what was there and come back and get the missing corn dog.. We asked that the entire order be fixed again due to the fact my wife’s food would have been cold otherwise, the manager snickered rudely…attest point I stated if it was a issue I would call corporate and reluctantly he fixed both orders….it is not my fault the order was incorrect….. we paid for the food to be prepared and correct . Never received a call from district manager as promised….. it’s very disrespectful, unprofessional.

  • Jamel Champion says:

    Food was made wrong twice an with an attitude the second time…0 rating

  • Tara says:

    Gaffney Cookout has issues with discrimination. An employee and a manager are discriminating against another employee with special needs. This is not right! This problem should be addressed by someone who is able to handle this situation. It is against company policy to discriminate against employees. It should not be done period, and especially in front of customers and other employees. I will be informing the BBB about this and checking up to see if it is handled properly. And I don’t mean by firing the special needs employee!! That is not the answer. An employee with special needs should not be held to the same standards. This is a disgrace and a shame that employees can’t have a decent environment to work in. I will let everyone I know who frequents this restaurant know about this situation. They and myself will be watching to see how this situation is handled.

  • Very Unhappy Customer says:

    I will be reporting an incident to the BBB today. My family went to a Cook Out location today and not a single employee was wearing gloves or face masks. When we inquired about it, the girl at the window gave us a really ugly attitude. In times like this, when the CDC and all levels of government are urging caution, there is no excuse for this. My family gets food curbside or through to-go windows twice a week to support small businesses and NOBODY has gone without gloves; most have gloves and face masks. They have NEVER given us any attitude for asking. We did not trust to touch the containers after that. We will no longer be supporting this Cook Out and will be telling the Facebook groups we are a part of in our community what we observed. I wish Cook Out cared half as much as other businesses here! I will not be supporting them any longer.

  • Samantha says:

    The cookout sucks. They don’t ever give you what you ask for and if you decided you wanted to add one thing onto your meal at the window you are not able to. I was told no. But any other time depending on the person they might. Such bull crap.

  • Sam Smith says:

    Cookout in Greer don’t care about their employees, probably got corna and don’t even know it

  • Sam Smith says:

    One of Cookout’s employees got the coronavirus and they ain’t taking it serious, they need to be shut down

  • Dawn Rieder says:

    Clemson SC Cook out has Employees that are HIGH! I ordered 2 trays exactly alike 2cajun chicken add bacon and 2peanut butter FUDGE Milkshakes ! I got chicken no bacon a blt Wrap and Fries with a plain vanilla shake WTF

  • Lieya says:

    Around 8:36pm I ordered food from your location on Panola Rd Decatur GA. Staff did not listen while taking my order, messed up my order and told me to go back in the line at the drive through so I can get 1 item they switched in my order. Everyone was standing around doing nothing. Someone was on their phone. No help at all. As a business owner customer service is everything and people that don’t value that does not need to work there.

  • Denise says:

    Visited your store in SC on Dorchester road, the food was awful no kind of taste chick fa la would of been cheaper should of went there instead

  • V. Nance says:

    I visited the WENDOVER location in Greensboro today around 2 pm. When I walked in the trash cans were over flowing, cashier was visiting with friends at the register and ignored me waiting for her to take my order. I was the only person in line other than the friend the cashier was talking with who did not place an order. A man walked by while I was waiting for my order and said we will be with you in a few minutes although the girl had take. My order. As I walked out I noticed the restaurant’s sanitation grade and it was a 93. Well I can see why. Need to get the employees working to clean up the restaurant instead of just standing around doing nothing but talking with friends. I want be back to that location.

  • Herman A.Whitehead, Jr says:

    I live in Campbellsville, KY and Cook Out has recently opened its 270th store in hometown, not only that I threw days ago I became an employee of your franchise it’s the best Restaurant franchise I’ve ever worked for and I’ve worked for a few major franchises in my 25 years experience in fast food. I never liked fast food work didnt want to work in fast food anymore cause of such low pay can barely make a living on, how hard working employees are treated and are not paid the hourly wage or salary their employees should be getting and deserve for their hard work and performance instead
    getting paid or getting a raise based on who is the favorite among managers, basing what an employee makes based on how well u are liked by the manager’s, even if u are a very hard working employee that really takes pride in their work and the food their making and quality of it the customer’s food, but Cook Out isn’t those other and your restaurant is the first fast food franchise I can actually say I’ve enjoyed working for and can’t wait to get to work, I’ve just been their 3 days and love when I go to work. I dont have to wait 90 days till I get a raise evaluation when u give raises within days or weeks of my start date based on how well I work and how fast i learn and progress. I especially love how u really take pride in the food you serve, its quality and the time it gets to the customer to guarantee it’s as fresh and tasty like it just came straight off the grill and everything is only cooked to order. I hope to be working for the Cook Out franchise for years to come.and that I am have shown u the hard working employee I can be and have shown I am since I started on this past Monday, January 20th, 2020 and proved to be at my station. Thank you for giving me my chance to prove myself and prove how quickly I wanna learn and progress and that I’ve shown in just 2 days. Best food I’ve ever had from.any fast food restaurant ive ate and who actually shows employees how much we matter and are appreciated and u show show as immediately how much we are

  • Ruth Elliott says:

    Good B-B-Q sandwich! Suggestion – I frequent the Indian River Road, Virginia Beach, VA store (across from The Christian Broadcasting Network). Service is fast, staff courteous. You employee a very personable lady that could certainly use some help from you. She smiles, greets the customer, although she is missing a considerable amount of teeth. It would be wonderful if your company could get her the financial help to get her teeth replaced, taken care of. She was employed at Panera’s a year or so ago – I feel the customers probably complained about her looks. It would give her confidence I am sure. I do not know this lady personally.

  • Daniel Holloway says:

    i still need my w2

  • Barbara Ann Roten says:

    Seems to me that this company needs a complete overhaul from the RM’s down to the basic employees. If you can’t prove that you care about the company AND the customers “You’re Out!” Let their customers, performance, actions, and comments like these be how you determine it.

  • Heather says:

    I was employed with cookout restaurant in Tennessee for almost 3 years. I was hired in at the Athens, TN location I was moved to one of the Knoxville,TN locations for over a year. I was moved back to Athens,TN I was fired for “lack of performance”. My termination paper is not filled out completely or correctly. When I asked for an explanation for my termination I simply got “lack of performance that’s all you get”.. by the District manager (Wayne). I have tried multiple times to contact the region manager (jerrod) and The CEO and HR. And no some has reported back to me on this matter!.. I feel they are very unprofessional and ignoring me!. When I just want a full explanation for my termination!

  • Guest says:

    Shelby NC employees are rude! I’m ordering food for my daughter and I at the drive-through. The lady who was taking my order tell me, I quote “ ma’am if you can’t speak louder than that you can just wait to get your food because I barely can hear you!” I drove off because that is unprofessional and she does not need to be working with the public with that attitude! The cookout in Shelby NC lost a customer and I will not be going back!

  • Jenny Gould says:

    Why no available gift certificate or gift card , could have had a $40.00 sale

  • Cheryl Uggiano says:

    I have had the worst experience in your Dunn NC store. We waited 10 minutes for our food and when I said something the young lady was rude as hell. She throw my food on the table by the register. I will not go back and will tell my coworkers and family about my experience here!

  • Anonymous says:

    #GottaLoveCookOut So for all of you who love eating Cook Out in Dunn NC you may want to ask them to get the roaches out of the Milkshake Machine (Was that crunch really a chocolate chip?). Ask them to clean the mold off of the ice machine you request your cups of ice from. Don’t forget to ask the cashiers to keep their fingers out of the ice they like to throw at each other and shove down the back of each other’s shirts. Be sure to tell the manager if they drop your sandwich to please be humane enough to fix another one instead of picking it up (without changing gloves) and re-wrapping to save on food cost. Last but not least as a final request, please clean the mustard and ketchup bottles more than every other week or when the smell is unbearable when trying to refill it for the 37th time.

  • Lisa Holley says:

    Now it says my comment is awaiting moderation….of course so Cookout can change it to make themselves look better!!!!!!!!

  • Lisa Holley says:

    I want to know why I have called HR 4x and no one from HR has called back regarding the treatment of employees in the Montgomery AL store. My son was locked out the store when it was 30′ outside w/o a jacket for over an hour banging on the door the GM Alexis told the employees inside that if they opened the door they would be FIRED. My son was never fired until later that night after me(his mother) started txt ALexis the GM as to why he was treated this way then she tells him he is fired. He had to crawl in a window to get his jacket and phone. The GM is HORRIBLE there treats some employees good(one being her boyfriend who is only 17 yrs old she is 24 they live together….she is a baby raper….against the rules of cookout to date an employee) letting him & a mgr there go in the parking lot on the clock and smoke weed. And the mgr is allowed to blow marijuana smoke back into the store. This store is a JOKE the GM tells ppl on a daily basis if they dont kiss her ass she is going to fire them. And when she says the rate of pay you are going to get expect it to be less and she charges you for food that you dont even eat….HR feel free to email me Im sure you wont cause you dont care just like your regional mgr(Tim) didnt care either about your employees only making money!!!!

    • Barbara says:

      This is in ALL the stores. The few stores with the few employees that do care are treated like trash, moved to stores to try and make them quit or make them look like they don’t know what they are doing. The store in Kannapolis, NC just got one heck of a team that actually cares about the store and the customers not even a month and the RM has taken one of the best out to satisfy a skank- for lack of better words. Me and mine will not be back…..and we are over 63 and growing.

    • lisa harris says:

      Please contact me at stopcookout@hotmail.com… Cook Out is doing a lot of disrespectful things that need to be addressed

  • Mit says:

    I just wanted to know who I get in touch with I got fired to day and I was in the training program because I told on a gm sleep on just wtf I have the pictures and I gave my FM the pick lena and the gm is Jason and this is in Washington nc and I’m going to get a lawyer for unlawful termination someone please help me get them exposure send me a number that I can call at 2522959209 and HR shan help them fire me

  • Wayne says:

    Someone better look into the DIRTY Store you have in Lenior , NC and the yelling and screaming from the employees with the drive through window open — They have Mold in the Ice from the lobby ice machine– I WILL NOT BE GOING BACK TO THAT PLACE FOR FOOD AGAIN and I am telling my friends also

  • Brandi Stanley says:

    I fell in the Statesville cook out June 30th because they had just mopped the floor and didn’t have a wet floor sign out! Not one employee came to see if I was alright! A man went and told them that I fell and they put out a wet floor sign after the fact! Going today to see if my wrist is broken or not! Very poor hospitality if you ask me!

  • William Brunson says:

    Why build a Cookout that you can sit down and enjoy your meal in Troy Alabama and then BUILD ONE IN MONTGOMERY Alabama that you CANNOT go inside and sit DOWN and ENJOY YOUR MEAL STUPID stupid STUPID stupid

  • Laura Overton says:

    Once again, an order has been screwed up. I’m contacting on behalf of my daughter as she is the one that picked up food tonight. She ordered no fries and double hush puppies. She received double fries. The receipt stated the order correctly by the way. I complained once last year when my order was wrong, as well. These are not the only 2 times unfortunately. It’s been our experience that unless we check everytime that it is more often than not, screwed up. Just know that it’s not just Cookout. The only fast food chain we’re confident in is Chic-fil-a as the orders are rarely ever wrong. If you would like to contact my daughter, her name is Lacey and you can reach her at 470-695-2995.

  • Steve says:

    Just left the CookOut in Boiling Springs, SC. We were overwhelmed with flies. Around our heads, landing on our food, EVERYWHERE! It was impossible to attempt to enjoy our meal. Also… either the air was set to 90 or it was broken. There were only 8 patrons inside and we were all sweating…. Up your game CookOut. We will stick to Cooking In! Very disappointing!

  • Anonymous says:

    I was recently at the Cookout in Greer on Father’s Day around 4:45 -5 o’clock. I saw an employee getting agitated by one of the managers. The young women handled her self well she did what she was asked to do. She did not get an attitude, nor did she yell. As a customer watching this I was appalled by what I saw. I think that the manager need to take a class on how to conduct herself and treat their employees with the same amount of respect that they are asking for. I hope this young lady didn’t and won’t lose her job. This isn’t the first time I have saw this with this manager and employee.

  • Jazz says:

    Went to the cookout in Mebane , and the people working the second window was telling people to hold on when there was nobody in the line. After waiting 5 minutes and no response, when we passed the window, two people was just looking out the window doing nothing. This was May 13th, 2019 at 9:00pm

  • Phillip says:

    I placed An order at 3:16 pm at the cookout on Main Street in Suffolk Va. it’s now 3:30 and I’m just now getting my 2- big double trays and bbq plate.

  • Ray says:

    I visited cook out on north main st in high point last night. They messed up just about all of my plates.then I tried to call them, they wouldn’t even answer the phone so I tried to call the corporate office this morning and didn’t get no answer there either. Something has to give!

  • Lory says:

    Just got my order through drive thru ordered bacon ranch wraps and a Diet Coke well I get to my mothers hospital room. Open my bag and their are chicken wraps in the bag I called the fort Oglethorpe location and let them know the order was incorrect she told me to hold on I heard her relaying the situation to her manager I heard someone say”her say sure she did people are stupid”they told me to come back if I needed to and they would fix it I am not able to get back until after location closes so I am without my meal today
    I want you to know this is not the first time this has happened this was my first trip back to cook out after the order was incorrect and I was treated like a thief 8 months ago I am writing to let you know that you have lost my business I. Know that may not mean anything to you. But I feel that your drive thru clerks should slow down and listen to customer when they ordei was charged on ticket for what I ordered but given the wrong food again thank you for your time

    • Autumn says:

      Lory, I had a similar issue at the Fort-Oglethorpe establishment. I ordered two beef quesadillas, got home and they were chicken. I am allergic to poultry products so this was a huge mess up. I called and explained the situation and the gentleman I spoke to told me I could come back and they would compensate for it and remake the entire thing. I stressed that I lived a bit of ways away and wouldn’t have the ability to come by again that night. He told me that was fine, took my name and number and to just come by when available. I came back a week later and was told they couldn’t do anything without the receipt. I drove all the way for nothing and believe that if that’s a policy than apparently all employees should know it. Terrible customer service and relay of food. Maybe they should take notes from Chick-Fil-A.

  • Kc says:

    I went to cookout I was missing food didn’t notice until I got home then said maybe it wasn’t rung up checked my receipt definitely was

  • Shawn says:

    I absolutely love cookout.. however tonight I had enough of the poor customer service at the location in kernersville, NC. I’ve been to this location several times and every time I go the same young lady has the worst attitude.. So at this point I ask for the manager and told her how I continue to have a bad experience every time I encounter this employee mind you she comes to the window after the incident already happened. Then proceeds to tell me the employee isn’t displaying poor customer service. The manager wasn’t present while she was displaying such poor character. At first I had no intentions on reporting this incident descriptively to BBB… However the fact that the manager dealt with the situation so poorly this shouldn’t be something that continues to happen to paying customers.. I live in kernersville I shouldn’t have to drive to high point or Greensboro to receive proper service.

  • Patti says:

    I went to the CookOut in Roxboro tonight and the service and food was horrible!!! I waited in line to place my order just to be told to hold on. I waited for over 10 minutes and no one ever came to take my order. I blew my horn several times and even blew it while the person was passing out food at the other window. Still no one came. I pulled around to the window to find our cashier leaning against the counter talking with the other employees. After a couple of minutes he turns and opens the window. I told him I had been waiting to take my order. He said that he didn’t know I was waiting. I told him I was asked to wait and he responded that he didn’t know who told me that. I told him it was him whom told me. I know this because he has a one of a kind of voice. It took another 10 minutes to get my order. I received everything but it was burnt and not fixed the way I had ordered it. $20 wasted!! I have a very large family and we eat out often. I don’t think I’ll be going back to CookOut in Roxboro ever again.

  • Asia Moore says:

    So tonight I go to the establishment on Austell road in austell, Georgia. and recived terrible customer service. I ordered a regular Cajun cheese fry and a honey mustard chicken wrap. I received COLD fries and the cheese was scarce. The chicken wrap was the size of my pinky finger. I then went inside the restaurant to get better fries and they told me they had to drop fresh ones and I didn’t mind waiting, however I waited too long, and this is always the case when I visit this location.
    After waiting an large amount of time I told the general manager the problem with my food. She was very rude and didn’t fix my concern at all. I asked her for a refund and she refused to do so. I visit this location often and don’t appreciate the treatment from this manager. I felt she was did not care at all. Can someone please contact this store.
    A concerned guest

  • D. N. says:

    We were insulted by the letter we received from the Office Manager at Cook out. Our son almost died because the Cookout on Western blvd cross contaminated his drink. The letter said sorry for the inconvenience, really!!

    • Barbara says:

      From the comments I’ve been reading above does that really suprise you?
      I am, on the other hand, extremely sorry that this happened to your son and I hope everything is alright.

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