Where is City Furniture Corporate office Headquarters

City Furniture Headquarters Address and Contact

City Furniture logo
  • Address: 6701 Hiatus Rd, Tamarac, FL 33321, USA
  • Phone Number: 954-597-2200
  • Fax Number: 954-718-3360
  • Email: N/A
  • Number of Employees: 1,000
  • Established: 1994
  • Founder: Keith Koenig
  • Key People: Keith Koenig (CEO, President & VP of Operations)

City Furniture Headquarters Location & Directions

City Furniture Headquarters Executive Team

Name

Title

Keith Koenig

CEO, President & VP of Operations

Janet Wincko

Senior Vice President of Human Resources

James Conway

Vice President Of Merchandising

About City Furniture, History and Headquarters Information

City Furniture was incorporated by Kevin Koenig in North Miami in 1994. It has its headquarters in Tamarac, Florida. They launched free shipping in 2015.

City Furniture is a retailer that sells home furnishings, mattresses, and home accents. It is known as one of the largest home retailers in Florida. This company has nearly 18 showrooms located from Miami to Orlando. Along with this, it operates as an e-commerce retailer through CityFurniture.com.

City Furniture Headquarters Photos

Rate This
  • Ileana says:

    Horrible customer service. This is my story. I placed an order on September 6, 2021, for a sleeper sofa and mattress. I stated that the delivery must be on a weekend because there is no one to receive it. On 9/11/21, I received an email to confirm delivery in the middle of the week. I called the salesperson that sold me the sofa and left her a message. She never returned my call. So, I called again, spoke to one of your salespeople, and set a delivery appointment for Saturday, September 25. On September 22, I received a courtesy call from the salesperson to deliver the sofa; Thursday, right in the middle of the week, I called some family members to accept the delivery but with no luck. I called back to cancel that delivery because there will not be anyone to receive it.
    I had a call later that night to deliver the merchandise on Saturday. And today, I had another call while I was at work to inform me that the delivery was not going to be today,” Thursday,” because you did not have the items to deliver. So mind you, I canceled the delivery for today, and they had the items available.
    I had a confirmation for the 9/25 I cannot be playing games and have a delivery at their convenience. So, I called to cancel the order. I spent over an hour on the phone to cancel and spoke to customer service and to Danny at the store that transfer me to a manager that never answer the call. So I guess I am going in person to the store.

     
    • Debra Garcia says:

      Sounds like my delimma..Mr Koenigs reputation is going down the drain. I’ve on hold for weeks already and my salesman just trying to get credit for a quick sale and not being honest as to the true status of the order. I too will be joining you this weekend in getting a live person to address my concerns I’m fed up with this company.

       
  • Ellen says:

    I need help with an order and a claim made. No one is calling me! Please call me 954-646-7688

     
  • Shari Bloch vitale says:

    Order 695011
    This table was dropped off without any consideration of protection it is a disgrace that city furniture has less than zero quality control on a simple coffee table!
    I don’t know what is going on with the white on this if it’s mold or what ( sent pic in email) there are several scratches it was unprotected not a piece of plastic on it as you can see- I am furious I think that a very decent store credit at the store …is the only remedy here!
    If i ever walk in again ~
    I have been a customer since probably 1995 (and from NMB and know the founder!!)from the inception of the company!…
    Such a disgrace

    *** otherwise I’m just bringing the table back.Just had a $3000 couch delivered as well on a separate truck on the same day which is ridiculous too !!!

    The couch best be pristine.have not looked yet… as the house is under construction
    I am beyond furious with the lack of consideration and care of someone’s property, and money as well….

    Yes ,this is going to corporate too.

    Shari

    Sent from my iPhone 7+

     
  • Shari Bloch vitale says:

    Need email for corporate

     
  • MIKE says:

    The worst service I have ever had to deal with. I purchased furniture Saturday 9/4/21 and was suppose to get delivery 9/7/21 never showed they called and changed date 7/9/21 when they arrived the drivers/helper were very rude to my wife. They begin to unload the furniture when placing it in our house we old them it was wrong that was not what we purchased they began to ague with us and tell us it was we showed them picture and they said they did not care they were leaving it anyway they had already got there pictures for there record iI told them take it out my house NOW. They began to curse at us and said they did not care and told us if we paid for delivery the correct stuff would have been on the truck we asked them to leave and they started using vulgar language .After all this NOT one manager would return our call and the salesman had no clue how to fix the problem . we still do not have our table and don not have a delivery date from NO one! over $3000 in purchase and we were going to buy a lot more from them .Now we will take our business and make sure everyone we know never shops at this store every again! They are unprofessional and have no clue how to take care of customer service . I run a business and i would make sure my customer had there merchandise next day if it was my company fault PLEASE NEVER USE THIS STORE OR COMPANY !!! THEY WORST SERVICE IN MY ENTIRE LIFE DO NOT KNOW HOW THEY HAVE THERE DOORS OPEN!!!

     
  • Donna Cruz says:

    Terrible experience at your West Palm store!!! Female manager working 9/9/2021 evening was completely useless. Salesman misled us with delivery dates, delivery people were disrespectful and had to be asked to leave. I will leave negative reviews for everyone to know not to buy from City Furniture.

     
  • Carol says:

    OMG the worst customer service ever…Jessica wow hope you are not the best they have to offer ….sorry i did not read the comments below before I ordered from your store. Now i can see they are all correct your service stinks.

     
  • lee says:

    WARNING!!!!!!!!Never buy anything from this company they do faulty advertisements and they cant deliver any furniture till 2023… This the second time i have purchased from them and they messed up for the last time for me..

     
    • Chloe Karen Ponte says:

      I cannot believe what I’m reading! I feel exactly the same…how can in stock furniture end up being back ordered?? Also 3 attempts at delivery and they aren’t even close to the time frame promised. They keep showing up after 4:30 & are very aware of the bldg policy that they must be done by 4:30! Let’s see what surprises they have for tmrw’s delivery of back orders.

       
  • David H. says:

    Tried to communicate with the Boca Raton store by phone and email (to my salesperson, Tyler) for TWO DAYS with no response. I then attemped to communicate with customer service and was on hold for 45 minutes, at which time I was forced to drive to the store. The only good thing about this is that I decided to cancel my order on a $4000 sectional before it was delivered. Who wants to do business with a company that has ZERO interest in the customer AFTER the sale?

     
  • Barbara says:

    They are horrible, horrible customer service no one calls or assists you, and all they do is delay everything.

     
  • Pat DiGenni says:

    After reading some of these comments, I see a clear pattern. It is clear that city furniture doesn’t care about its customer once a sale is made. They will say anything they need to to make a sale and then when they do – ur on ur own!! I tried to get someone’s help in the store FOR 6 HOURS!! and got nowhere only to be told “there’s nothing we can do for you”. The sales rep actually said that to me – after they knowingly sold us equipment they knew wasn’t going to work. The money we wasted on city furniture – ugh! I could kick myself!! CITY FURNITURE IS THE WORST!!

     
  • BSH says:

    Dear City Furniture Investment Team,
    I am writing this letter to let you know that your are invested in a scam. This company totes commitment to the community, sadly that is far from the truth. We purchase furniture in 2018 for 4 rooms in our new home(please note that we purchased warranties for each piece of furniture). We had sold all of our previous furniture and other items prior to moving into our new home because I suffered a stroke and my wife and I felt that it would be easier on our family to start fresh, especially while I was rehabbing. We purchased the Chandler 3 piece leather living room set and this set was good only issue we have a pea size peel that occured on the sofa part of the set. We contacted the Ocoee store right away and were told by a sales associate to contact customer care because they told us that it would be covered under our warranty. They sent Edmondo to our home on Friday, June 4th, 2021. He came in looked at our sofa and told my wife and I that it was a small peel and it would be covered. He was there less then 5 minutes!! I asked him numerous times how it would be covered and he told us that they would replace the seating that was damaged not the entire sofa. I was ok with that because our sofa was in excellent condition except for the pea sized peel. I asked him what do we need to do because we have never sent in a claim. He said they would contact me and continue with the claim. He assured my wife and I it was covered, he stated he could not fix it because it was in the middle of the seat. He left. Customer care contacted us hours later and told my wife the claim was filed and they would replace the seat. They said it would take 30days or more. We understood that and we made sure that no one would sit there. Well, here is the scam, my wife called today to get an update on the situation. She was told that the customer service rep who put the claim in filed it wrong. Then she also the Tech Edmondo that came out stated it was CUSTOMER ABUSE. Because he stated that, customer care rescinded the claim and told us it wasn’t covered. My wife was on the phone for 1hr and 30mins, she asked for a manager, she got a team leader named Lettie who told my wife that not only was it not cover because of customer abuse but we could not get any money back for the warranty. WE DID NOT AND HAVE NOT EVER DAMAGED FURNITURE JUST TO PUT IN A CLAIM. EDMONDO LIED TO THEM AND TO US. THE WARRANTY IS A SCAM. YOU DO NOT GET YOUR MONEY BACK. A PEA SIZED PEEL IS CONSIDERED ABUSE, THE WARRANTY BECOMES VOID AND THEY KEEP YOUR MONEY WHILE YOU GET STUCK WITH DAMAGED FURNITURE. By the way the tag on the set says “Lifetime Warranty”. The “Manager” Lettie said that it was not covered only the frame was covered with the lifetime warranty. Another lie. The lies kept coming. The set is still being sold. We bought warranties because we assumed the reps in the store were not car sales men trying to rip us off. We did not damage the furniture, it was not abuse. The Tech lied to our faces and said it was covered. We want our money back from the warranty to cover the repair THAT WE HAVE TO DO from a non-scamming company. If you are a customer BUYER BEWARE!!! The Warranty is just an upsale. It does not cover like you need it to. No you can not get your money back from the Warranty. Please do not fall for this scam. We are filing other formal complaints. All the money we spent was for nothing. I should’ve bought a unneeded used car instead. They treated my wife like an idiot. They took away a claim they had processed and told us would be done, they said we did not get anything back from the warranty. We called the store for help and left a message no one has contacted us. Fernando at the Ocoee store you told us customer care would cover it. SO MANY LIES. THANKS FOR TAKING MY HARD EARNED MONEY. THANKS FOR TAKING ADVANTAGE OF SOMEONE. BUYER & INVESTOR BEWARE AND READ THIS BEFORE YOU BUY OR BEFORE YOU INVEST.

     
  • Sal C. says:

    The order was 3 months ago we were assured that it will arrive on time . To our surprise it will be on August at least 2021 . how are we going to accommodate our families visiting the purpose of purchasing sets of beds was for them what’s going to happen now is we’re going to pay the hotel they can’t stay with us unless they’re going to sleep like animals on the floor. How inconvenient is this, by the way that delivery of yours is something 3 items only were to be delivered on June 5th according to there text we waited all day nothing happened they said it was a mistake , wow seriously I wasted my time from work your people are so inconsiderate to their customers. Do take action quickly (order number 486072)

     
  • John Wilson says:

    Good Mr Koenig, Corporate President,
    For the past several months, we have been plagued by your company’s warehouse delivery debacles with being unable to provide a complete bed that’s been paid for in full. Numerous attempts to resolve the matter with your employees have failed because they continue to deliver the wrong items to assemble the 6 drawer bedroom and by their lack of paying attention to detail which inheritedly will continue to result in lower profit margins and poor customer satisfaction ratings. I understand a lot is being blamed on COVID for shortages, yet your company continues to market merchandise with knowledge that you are unable to deliver as promised in a timely manner. We paid in full, however we have not received the service your company markets itself, is a breach of contract. Had we financed the purchase and missed payments then you would charge the customer late fees, higher interest and reporting them to collections, resulting in a bad credit rating. As Corporate President, I’m respectfully asking for your assistance to resolve the problem. Thank you in advance for your prompt response.

     
  • miltka scarano hernandez says:

    have waited for a 1 month for a credit that should have been to my credit card and now is lost in the mail. Worst customer service and sales person. Call center returns call after 8 hours, have not been able to get a resolution to the issue and still waiting.

     
  • Bradford E Shipley says:

    Can’t ever get someone on the phone waiting 4 hours on hold

     
  • Norman Marcus says:

    I bought a swivel recliner that toppled over backwards. They chair is unstable and poorly designed.
    City Furniture will not replace the recliner with one without a swivel base or allow me to return the recliner for a refund. Does anyone know the email address for Keith Koening?

     
    • Lisa says:

      I also have a defective furniture purchase from Furniture City. After spending thousands of dollars on a “dining room” table the did not hold up. the surface was never treated or meant to be used as a table. anything we place on the table leaves marks that cannot be cleaned. I cannot get anyone on the customer care phone line to help us. they Claim we are within the warranty time period but will not honor it even with a exchange. I have tried calling 5 times and get put one hold 1 to 2 hours and then transferred/disconnected. Which I now have learned is the company strategy. I would also like Keith Koening contact information.. This company is unbelievable the worst place to buy from!!!!!!

       
  • Mildred Martinez-Villamar says:

    We, the consumer must hire an attorney and put together a class action law suit. City furniture needs to be held accountable for the misleading and false advertising. As you stated they absolutely steal from consumers. I purchase The Maxwell sectional after returning a previous sofa that the frame caved in and received a ridiculous credit of $600 which I applied to the Maxwell Sectional. After 9 months the sectional continuously stained from just sitting on it. Now, City furniture wants to give me a credit of $1500!! I paid $600 plus $295 for the alleged stain removal service which is a joke and approximately $1900 for the sectional. DO NOT BUY from CITY FURNITURE

     
  • Frances says:

    CITY FURNITURE IS NOTHING BUT A JOKE ON HARD WORKING PEOPLE. THEY ADVERTISEMENT IS MISLEADING! PURCHASED A 6PC SECTIONAL SOFA $3,300.00 (ONLY TO RECEIVE DEFECTIVE) AND COFFEE TABLE $600.00 (WHICH WE KEPT). FORTUNATELY WAS ABLE TO RETURN THE SECTIONAL SOFA. UNFORTUNATELY THEY GAVE US PARTIAL CREDIT ON THE SECTIONAL SOFA AND NOW WE ARE LEFT PAYING $1,482.00 FOR A COFFEE TABLE. TRIED TALKING TO CUSTOMER CARE MANAGEMENT AND DEALING WITH PLAIN STUPID PEOPLE!!! WE FINANCED THE FURNITURE THROUGH SYCHRONY WHICH SHOWS A BALANCE DUE OF $1,482.00 AND GIVEN THE NUMBERS SHE READ OUT TO ME THEY TOTALED $844.98 AND NOT $1,482.00. BIG DIFFERENCE OF $637.82. SHE WOULDN’T EVEN CALCULATE THE NUMBERS TO SEE THAT THEY HAD AN ERROR. SPENT 3 HOURS ON THE PHONE GOING IN CIRCLES WITH ELIZABETH IN CUSTOMER CARE MANAGEMENT. ITS BEEN 3 MONTHS OF BULLSHIT BETWEEN THE SALESPERSON AND MANAGEMENT AT THEIR WEST PALM BEACH, FLORIDA STORE AND CUSTOMER CARE PEOPLE. ALL THEY WANT IS TO STEAL THE CUSTOMER’S MONEY AND COULD CARE LESS OF THE BULLSHIT THEY PUT THE CUSTOMER THROUGH. NEVER AGAIN WILL I PURCHASE ANYTHING FROM CITY FURNITURE! WORSE MISTAKE EVER!!!!

    F

     
    • Mildred Martinez-Villamar says:

      We should look for an attorney to file a class action law suite. There are more than 750 BBB Consumer Complaints.

       
  • lee ann says:

    Horrible experience! to rectify any issues is literally impossible! Customer service is obviously an huge issue with staffing and not given the resources to properly facilitate any resolutions!!!
    The wait time for a call is well over 45 mins and all answers seem to be NO. I purchased a stupid 500.00 couch 1 of several purchases that either had delivery issues, quality issues or issues trying to contact anyone to correct what should have happened smoothly from the start.at this point i want the couch picked up and returned ….IM DONE with the frustration! I would gladly pay double and do business with a company who backs their product. However I was abruptly told ….”no refunds after delivery”. well that certainly eased my frustration!!!!! The hell with you city furniture, I will dispute the charges and an exceptional company like american express will handle my issue with you! I will however march my but from highland beach to the corporate office and give you all a piece of my mind!! I will post my aggravation to every public arena i can find!!!

     
  • Simone Cruz says:

    Its seems sad after reading ALL of the other complaints that I now too am adding to the list of extremely disatisfried customers.
    How in the world does City Furniture stay in business and not make any attempts to imporove their customer service?
    I ordered 3 pieces of a sectional couch and was told it would take a month for delivery. After receiving several emails close to the delivery date letting me know it was due to come as scheduled, I discovered just 12 hrs before delivery, and after I had gotten rid of my old sofa that one arm chair recliner was not on the delivery list. After waiting over 25 minutes on the phone I was told that the piece was out of stock at the warehouse and wouldn’t be delivered until 2 weeks later.
    Delivery day came and they brought the two pieces, but one piece was not a recliner even though we had ordered and paid for one. After a phone call I was told that this piece was also out of stock and would not in or delivered for ANOTHER MONTH HALF!!!
    We are a family of 4 and they left me with one seat of a couch and nothing more than a “sorry,” which does not help stop us from sitting on the floor for the next 6 weeks.
    It took me months of searching to find the right couch and I was offered to come back in a pick another one even after I told them I didn’t want another one.
    How does such a big company have such a shitty communication??
    All they had to do was communicate the situation ahead of time & we would have kept our old couch until the WHOLE couch was ready for delivery. How is it possible that someone at the warehouse read the order and decided to just throw in an armless couch that doesn’t recline because the one we ordered was out of stock, did they think we wouldn’t notice??
    I will never shop at city Furniture again and will be sure to let EVERYONE know how they choose to treat their clients.
    Come on City Furniture, get your act toether and deliver the kind of customer service that one would expect from such a large chain. If the communication that you have set in place doesn’t work, which ALL of these complaints clearly show, then its time to learn from your mistakes and make some changes.
    Accomodate your customers and deliver some cutomer service. Absolutely disgusting!!!

     
  • Leana says:

    I will continue to post about furniture city’s worst customer service, DONT BUY FROM THEM!!!

     
  • Elena says:

    Worst place to buy furniture. Horrible customer service… you guys mess up the order and yet I’ve been on the phone with about 10 different people over the course of a month to fix this situation and still can’t fix it. Now i just want to return what you guys messed up and I can’t even return it, only exchange. For me to wait months for this to be resolved is absolutely ridiculous. I don’t want to wait any longer, take your stuff back!

     
    • Leana says:

      I agree with you 100%, worst customer service there is, I wouldn’t even call it “customer service “, it’s more like “NO SERVICE “ !!!!

       
  • Elvira says:

    I ordered dining Room table April 7th or approximately around then. 3 months later I still have not gotten all of the pieces to my table. They apparently mis labeled the last delivery and so they brought out the same piece again to day and now I have to wait another month and a 1/2 to get the correct piece. I am so not happy and this is absolutely ridiculous and the worst customer service I have ever seen in my entire life. Had I known that it was going to take almost 5 months for me to get a table I would have not ordered it. And all I get is I’m sorry I understand nobody is doing anything about it nobody cares this is what it is and oh well.

     
  • Rick says:

    customer service NEVER answers and call backs are nonexistent. defective furniture delivered as new and delivery guys leave your house without doing anything about it, then customer service tells you that replacement parts are 12 weeks out……what a joke of a company, Keith Koenig you should be ASHAMED

     
  • Alex and Lesa says:

    Good Evening,
    We recently purchased the Delila sofa set and decided to add an additional piece to the set. We spoke with Randa Yambo and she placed the order for us over the phone. Today we picked up the furniture/ottoman and when we opened the box, we didn’t see the legs. Ms. Yambo assisted us and we were able to locate the legs. However the piece is shorter than the rest of the furniture. When I asked about the procedures to return furniture, I was asked to hold on when Ms. Rambo returned she stated that I would have to contact Customer Care. Ms. Rambo nor her supervisor were knowledgeable of your company return policy is for your furniture company. I had just picked up the furniture today. We haven’t even had it for 24hours! We would most definitely have returned the furniture and chosen something else. However due to the lack of customer service City Furniture is no longer our first choice for furniture.
    Thank you for taking the time for reading our concerns.

     
  • Look Up My Order Number says:

    I AM STILL WAITING ON A RETURN CALL FROM YOUR MALL OF MILLENIA STORE MANAGER REGARDING MULTIPLE ISSUES WITH MY PURCHASE OF $5,600 FOR ONE MATTRESS AND BEDROOM SET. LIKE I SAID, MULTIPLE ISSUES. MY ORDER/INVOICE NUMBER IS 735655. I WILL EXPECT A PHONE CALL TOMORROW, 6/18/2020 FROM SOMEONE AT YOUR CORPORATE LOCATION OR I WILL SEEK COUNSEL.

     
  • Candice Ramcharan says:

    City Furniture sells defective furniture and for the price they charge is not worth it. Go buy some where else.

     
  • Tasha Stanford says:

    I am beyond disappointed in the customer service and products received from the Jensen Beach/ Stuart location. I paid 7k cash for a living set, I was mislead with the warranties I was lied to about the return policy and the material. I had to place a claim within 20 minutes of delivery, my wedge was torn, improperly assembled and missing pieces. I further noticed defects on my love seat. After spending 6 hours on the phone I was told that although I have had the furniture less than 10 hours I could not return for refund the set. Mind you, I want to keep the coffee table, entertainment center and pay for those as well as the $99.99 restocking fee , delivery and pick up but still no help. I was told that the fabric was leather and the backs were vinyl but this is a lie, the entire set is vinyl and will not withstand to three kinds and two dogs as promised. It barely survived delivery. I have a business and deal with customer service and corporate matters daily. I have never treated my client with such disrespect and lack of care. I have asked the the couch set is picked up and I am refunded. I have been forced to filed a complaint with the BBB and will be speaking with my buisness counsel on other methods for resolution. I will never shop at City/ Ashleys again and will advise anyone who asks of how horrible they treat they customers!

     
  • Merjeme says:

    Good morning May 3,2020
    Keith Koening
    I just want to say that BeBe went above and beyond. She is a blessing to City Furniture.She worked very very hard on my items since a month.

     
  • Merjeme says:

    Keith Keoning
    I want to inform you that BeBe in last last month she has been trying to help me out regarding my furniture. I would appreciate it if you or someone can help and resolve this. This is what I sent this morning to her.

    Good morning
    BeBe May 2,2020

    The manager did not call me back yesterday not sure if you have any information for me yet. I appreciate everything you are doing. You are a blessing to City Furniture. I hope we can get 60 months no interest that would be a blessing and have them assemble my furniture for me.
    Have a wonderful day

    Thank you again

    Merjeme

    This is very very stressful your store manager in west palm Brian wants to cancel my order to set me up with the premier delivery but then my order wouldn’t be coming on May 8,2020, it will be coming mid May or end of May. This order is from February and I’m paying for something I don’t have. This is a furniture that costs over 4,000. I am very very disappointed with your services with your managers.
    I would like a phone call back.
    I’m about to cancel my order. This is very stressful to continue dealing with. I have a mother that has Alzheimer’s that I’m a Cargiver to and on top of this . I am very disappointed with City Furniture. I bought my furniture from the Wellington one which is closed but it shouldn’t matter.

    I would like an response back

     
  • Tonya Worrell says:

    Dear Mr Koenig,

    Some season attention needs to be addressed at your Orlando Millenia Mall location, The company needs some serious customer service training. Or could just be there hands are tied by corporate?? I should really hope not. That a company a huge as yourself and the story behind is’t founding and start?? Shame in you if not correcting the issues. After my 2nd purchase at this location I purchased a bed, not just a $ 500.00 bed a $ 3,000 bed that is still in pieces in my room not assembled, for over a month. I purchased on Feb 19th. Today March 25th still not together. But oh they will be here March 31st now. They have come 5 times not with wrong equipment to assemble and one just no show no call. No follow up after each visit to see if job was complete. Oh I have to take my time on that to. Being home inconvenienced/my time, 6 times now and still going. Paid extra $ 135.00 for this VIP installation. Finally ask to speak to customer service agent because showroom manger is unable to give any credits to compensation for my inconvenience, so lets transfer you again please hold. Another hour later yes we would like to offer you $ 66.00! That is a serious joke. If your company is that desperate for every little nickel and dime that yo are willing to ruin this companies reputation, Because if you don’t make this right that is exactly what it will do. People have strong voice now a days with social media. I would hate for a company with sure moral as yourself to simply not show compassion to it hard working customers who want to shop and get what they pay for. And fell they are valued. Customers are the oxygen to your Company. That is all please fell free to email me your plane to make this right Thank you for now your time.

     
  • Mercedes says:

    Worst customer service experience ever!!!! Very disappointed with this company. I had a problem with my initial purchase of a mattress that cost 3k’s and they were saying about the 300 gift card and that was a lied they were assisting the clients over the internet terrible service they do not care about shopping experience a recommendations . The managers and staff are rude and do not want to help. I will not be buying from this company again And obviously not recommending to anyone else.

     
  • Scott Taylor says:

    Still have not received a response!

    Mr. Koenig,

    This is my first ever letter to a company on their total lack of customer service. We ordered living furniture. The shipment came in two deliveries. The first delivery your techs were very good. We pointed out a few items that needed to be fixed. They took photos and sent them in while at our condo. We got a call within an hour to setup service.

    The second delivery, which was our couch,is a totally different story. The worst experience I have ever had dealing with a company. Your techs damaged our entry door frame, drywall up the steps and drywall corner bead coming into our living room. This also caused damage to the couch. We pointed the damage out to your techs. They took a photo of the couch, looked and the damage to the condo and then took off. I immediately went to your website to file the claim of all damage. I had to follow-up with multiple calls to get an update on having the damage fixed. This first 2 calls the agent could see the photos and said they would schedule repair of the couch but the condo damage had to go to another department. Multiple calls later I started get conflicting (lies) on what could be found on your website. I was also told I waited to long to call and report the damage. After sending the before delivery and after delivery photos your claims depart said they would not fix the damage because they are not sure your techs caused the damage. City furniture did refund the $200 I paid for the “premium delivery”. So I spent the money and took the time to fix the damage.

    Now your contracted repair person said a new back panel is need for the couch. He didn’t want to fix the marks on the other areas of the couch at this time. I received a call from your “customer service “ group tonight to tell me your vender will not supply the part. They gave me 3 options, store credit for $190, check for $190, exchange the couch.

    Store credit “no thank you”

    Exchange couch – your, service agent could not confirm the color would match the other furniture. He could not guarantee the couch and condo would not get damaged during delivery and if it was damage, if City Furniture would own up to the damage and have it fixed. He then repeated the reason ‘condo damage’ was declined the first time. I didn’t call for 7 days. I explained all the documentation sent within 1 hour of the delivery on your website. He confirmed he could see I entered the claim on the 24th, day of delivery. Which story is correct, either your see the document or you don’t. Seems like the answer given to the customer is to benefit City Furniture.

    I offered a different solution:

    Cash for $190 and have your repair person fix the other spots
    Cash for $500 and I’ll get someone to fix the couch.

    I was told these are not options and there is no manager for your customer service to push or ask if either is viable or for me to talk. The standard answers, System says we cannot offer that. Why hire anyone if they can not use their brain. You’ll save a lot of money, just have the customer enter the information and the system can respond with the option. Your screwed.

    I fully feel both my offers are legitimate proposals. Maybe you are in a position to make a decision.

    Scott

    November 11/2019

    Get Outlook for iOS

     
  • Yanet Sepulveda says:

    Very dissatisfied with this company. I had a problem with my 3 year warranty program and the managers and staff are rude and do not want to help. I will not be buying from this company again!

     
  • TRYON says:

    City Furniture is the worse to deal with DO NOT BUY FROM THEM… THE CUSTOMER SERVICE IS NOT HELPFUL THEY LIE ABOUT DELIVERY DATES… THERE IS NO MANAGER AND THE SALES REPRESENTATIVE DOES NOT CALL BACK…WORSE FURNITURE COMPANY I HAVE EVER DEALT WITH

     
    • Mildred Martinez-Villamar says:

      Same, I continue to post about the false advertising on instagram. They blocked me on facebook. We should get an attorney and file a class action lawsuit. BTW, I did file a complaint with the state attorney office

       
  • Peter Bunzl says:

    If you live out of state beware. Do not deal with this company. We purchased 2 pieces of accent furniture from them and paid the $199.00 to have them shipped to Connecticut. Last week after hearing nothing about my order I called the salesperson at The Village store in Sumtner Landing. She had no record of my purchase. I was originally told the merchandise was in stock at their warehouse. This was not true.
    The salesperson asked me to fax her a copy of my order and the paid receipt so she could process the order. How can there not be a record of my purchase? They took complete payment for my order. Now when I go online to check one of the items is still not in. This company has no idea what they are doing. My merchandise is dependent on a third party shipping company to pick it up. Is there anyone at City Furniture that knows enough to call the shipper when and if this merchandise ever arrives. No customer should have to have these concerns. They are poorly run. Who knows what Florida residents have to deal with when they order from this store. Good luck to them. If you live out of state look somewhere else!

     
  • Scott & Wendi says:

    Original Post:
    DON’T BUY FROM CITY FURNITURE.
    Consumers, I urge you to read the reviews before purchasing furniture from City Furniture. Six weeks ago, we purchased furniture from the Ocoee location, BIGGEST MISTAKE EVER!
    *Customer service is the WORST….they will promise deliveries that never happen. I sat on hold for more than 5 hours total (3 phone calls) when I was finally told by the rep they could not help me and there was no manager to talk to me.
    *When they finally deliver, look for the UPC sticker on the bottom (that indicates you are receiving returned/damaged furniture that they “repaired”. YES, this actually happened to us! As if it would be ok that we paid $3000+ for NEW furniture but were given returned, damaged then “fixed” furniture.
    *We still do not have a complete order of the bedroom set or the dining set that we ordered SIX WEEKS AGO.
    *Customer service is RUDE, UNPROFESSIONAL, have NO customer service skills nor do they care about you or the hell they are putting you through. The managers are no different. They will tell you that you will receive a call back in 24 hours (LIE), they don’t call. I had a “Manager” tell me that there was nothing she could do and now it was my problem then hung up!
    I have literally BEGGED for them to cancel my order and pick up the incomplete and damaged furniture that they have delivered. I was told they would not, “too bad, so sad”. Next, I will dispute the charge and take the legal route! I will go to every news channel that will listen and social media site that I can post on… DO NOT BUY FROM CITY FURNITURE, YOU WILL REGRET IT… LEARN FROM MY EXPERIENCE.

    UPDATE:
    As expected, my order is still NOT complete and messed up AGAIN.

    The master bedroom was picked up, thank you. The exchange of the chair as PROMISED by Kate was of course not done.. they have taken the damaged/poorly repaired chair only to tell me that the new chair was left behind (what a surprise)!!! I then received a phone call from “Vanessa” in customer service to let me know that I could receive the new chair by Dec 15th.
    CITY FURNITURE IS A JOKE AND A HUGE DISGRACE!!!
    For the love of GOD, pick up your INCOMPLETE dining room and chairs so that I may move on from this in peace. This is the most STRESSFULL experience and it is making me sick. I placed my order on October 14th, enough is enough.
    I do not want anymore phone calls with empty promises and bold lies.

    PICK UP THE REST OF YOUR FURNITURE ASAP!!!!

     
  • Susan Welsh says:

    City Furniture does not honor the guarantee I bought when purchasing my couch. The front of the couch sewn in cushion is sliding to the floor. I have sent pictures of this problem 6 times because they say they haven’t received them, even though I receive a confirmation. I have been trying since October 2018 to get this problem solved. My advice is do not buy from City Furniture. They treat you nice when you visit their showroom and ignore you if you end up with a problem. This couch has a lot of problems that they claim the insurance does not cover. I was told it covered everything. STAY AWAY FROM THIS CROOKED COMPANY. THEIR FURNITURE IS JUNK.

     
  • Marianella Halleran says:

    Extremely dissatisfied. I have now called 2 times for the cleaning kit that we ordered. The furniture was delivered in December. It is now almost March. Got a stain on the couch and took over 3 weeks to get someone out to my house. The initial company was a nice guy but works down south and doesn’t make it up to Loxahatchee but once a week and doesn’t know the schedule until the week of and if you happen to miss his call, he fills up and can’t come. The hold time on the phone is ridiculous. Today the cleaning company that came was unable to remove the stain from the couch and will have to order two cushions.

     
  • >