Where is Choice Hotels Corporate office Headquarters

Choice Hotels Headquarters Address and Contact

  • Address: 1 Choice Hotels Circle
    Suite 400
    Rockville, MD 20850
    United States
  • Phone Number: +1 301-592-5000
  • Fax Number: N/A
  • Email: ihelp@choicehotels.com
  • Number of Employees: 1300
  • Established: 1939
  • Founder: Stewart Bainum Sr.
  • Key People: Pat Pacious

Choice Hotels Headquarters Location & Directions

Choice Hotels Headquarters Executive Team

Name

Title

Patrick S. Pacious

President, CEO & Director

Dominic E. Dragisich

Chief Financial Officer

Simone Wu

Senior Vice President, General Counsel, Corporate Secretary & External Affairs

David A. Pepper

Chief Development Officer

Janis Cannon

Senior Vice President

Patrick Cimerola

Chief Human Resources Officer

Robert McDowell

Chief Commercial Officer

John Bonds

Senior Vice President, Enterprise Operations and Technology

Mark Pearce

Senior Vice President, International Division

William Carlson

Senior Vice President, Performance Analytics

About Choice Hotels, History and Headquarters Information

History

Choice Hotels was founded in the year 1939. The company has been active for almost 80 years now. The company was founded by seven motel owners. The former name of the company was Quality Courts United, which changed to Quality Motels in 1969 and again to Quality Inns, in the year 1972.

After the year 1972, the company started franchising, and therefore established their presence in over 300 locations, all over the USA, in about 40 states. Around the 1980s and the 1990s, the company pioneered the lodging industry. In the year 1992, the company became the most significant franchise hotel worldwide. Then in the year 1996, the company became a limited public entity. The company also started to introduce new features into their hotel rooms, including non-smoking rooms, internet services, etcetera. As of the year 2018, the company had acquired Woodspring Suites, which increased the portfolio size of the company by an extra 350 properties. The company also expanded in the Middle East, Europe, Asia-Pacific and many more other countries too.

Headquarters Info

The headquarters of the company is based in 1 Choice Hotels Circle, Suite 400. The name of the place is Rockville, while the name of the state is Maryland, USA. The area pin code is 20850.

About

Choice Hotels is an American chain of the international hotel company that focuses on providing not only the largest but also the best lodging services around the world. The current president and CEO of the company are Pat Pacious. As of the year 2017, the total revenue generated by the company is more than $1 billion. The number of employees currently working for the company, on a global scale is more than 1900. The number of properties that are franchised is more than 6,800 in over 40 countries.

Services

The primary services of the company include allowing customers to have the best experience when it comes to hotels and lodging places. The company provides the largest hospitality services in the world, along with franchising options as well. The company operates under various brand names, namely Comfort Suites, Comfort Inn, Sleep Inn, etcetera.

Choice Hotels ​Corporate Office Photos

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  • Debbie says:

    We stayed at Main Stays Bricktown in Oklahoma City on October 15th. The toilet paper holder was completely broken off the wall. Called the front desk twice..no answer.

    Dirty towels and food boxes left outside of a couple of rooms overnight.

    Requested shuttle service. One other couple waiting ahead of us and said they had been waiting much longer than they were told it would be. Others came to wait…no sense of order as to who got on first. When the van finally arrived the driver never spoke to us or offered a step stool to get in or to help us get in. Seemed totally disconnected to his job. Drove like a maniac. Didn’t feel safe getting to the Paycom Center and we were so late the line was terribly long. Was told where we would be picked up. Paycom pushed us out in pouring rain and a lightning storm. Had to walk 2 blocks to our pickup spot. Called for the shuttle and they wanted us to go to a different spot. I told them NO..husband has a bad knee and it was raining. We were where we were told to be!
    Still had to move to a different location that was much less safe during a lightening storm and it took almost an hour to be picked up! Only good thing was it was a different driver with manners and was very kind and helpful.
    Next morning ..decided to use one of the cups in the room and discovered they had placed a used coffee lid on top of the cups! Still had dried up coffee in yhe lid. Guess they thought we wouldn’t notice. I took it to the front desk and left it with them on checkout. Also told them the first shuttle driver needs fired! Won’t be back!

     
  • Anna Sawyer says:

    I stayed at Comfort Inn in Rogersville, TN. Upon entering the room there were crumbs on the bed, ants in the room, hair in the bathroom and on the towels. Went to the front desk to complain and all they said was there was nothing they could do about it and gave me a set of sheets to change my own bed. I will never stay at a comfort inn again and will post on social media of my experience at this hotel!

     
  • Tyrone Heard says:

    I stayed in Charleston SC at Patirot landing, I want to complain about the room ,where do I send complaints and pictures.

     
  • AW says:

    As a recent customer in Hells Canyon “Grand Hotel.” My stay was less then what is sold on the website. After arriving at 1:30 am. I was given a dirty room. To which the front desk let me know that the computer said it was dirty, but she took her chances. Two men followed me and invited me back to their room. I was given a new room, where I listened to 4 guest ( I heard all of their names) fight in my hall way around 3:30 am. There was no water in any vending machine on floors 1-4. I checked in at 1:30 am and out at 6;30 am. So far the general manager ( Heidi Copeland) has let me know that the exceeded my expectations. Im sorry, What? I can not get a hold of anyone in this company that will listen to my experience without asking me to give stars for their phone call with me.

    This company and their customer service is awful. They should feel embarrassed.

     
  • Eugina Barnes says:

    The Quality Inn in Warsaw, North Carolina is NOT customer friendly. I made a reservation on 8/8/22 at 7:50am for work. Unfortunately, at around 9:45am also on 8/8/22 I had to cancel my reservation due to a death in my family. I call the GM John and told him my job/travel is canceled due to the death. He REFUSED to cancel my reservation. I then called the 1-800 number for further assistance and after talking to the GM they sided with him. It now seems that I’m getting penalized because of a death in my family. This behavior is NOT the way to keep customers…
    I travel at least 2 times a month for my job and from now on I will make ALL efforts to stay away from any AND all Choice Hotels. My confirmation number is 20399036.

     
  • KELLY HIBLER says:

    I stayed at a Quality Inn and suites in golden Colorado and was treated with distrespect by the person working at the desk who discriminated against me based on my disability and would not give me the accommodations that I had asked for in my online reservation.Tthis was a retaliation based on a previous interaction with this employee. I contacted the customer service number who asked me twice what my disability was even though it was illegal; I have been emailed by the company yet no one has bothered to call me.

     
  • wilf sankey says:

    my wife and I plus my daughter & her 4 children stayed at the comfort Inn at 26574 Gloucester way, in Langley ,BC on July 30th and it was terrible, it started off bad with Mari from central booking only booking one room when I had clearly asked for two rooms, then when we got to the hotel and checked in, my wife said there is a pile of dogfood on the floor beside the fridge, and the wall had some scrapes with drywall crumbs on the floor also, so we decided we better check further, upon doing this we found two large strands of human hair in the bedsheets, at this point my wife & daughter went to the front desk as we could not get them on the phone, they offered us another room but its on a different floor so now we aren’t next to our daughter & grandkids, and they told them that they would give us a discount at checkout time, in the new room we found dirt pieces in one drawer, we stayed anyway and in the morning when we checked out the lady at front desk didn’t know anything about a discount, we finally had her call a manager, she did and said all she could offer was 10% discount,
    well this is about the worst stay and lousiest discount for what went on that we have ever experienced , we have pictures of all this things and unless we hear from comfort inns head office with some kind of satisfaction to us , we will post them online for everyone to see the housecleaning and cheapness of their hotel.

     
  • Matthew Krajnovich says:

    I went on a family vacation with all my children and grandchildren the week of June 4th-June 13th. I had booked two stays with Choice hotels going to my destination and returning home in Pensacola, Florida. The suburban extended stay was so bad it looked like a place you would buy drugs and take a prostitute. The exterior was torn apart from a previous hurricane and they never fixed it. I would never let my grandchildren stay in a place like that. I did not stay and rented at another hotel. The pictures and reviews on the website look nothing like the hotel now. How do you false advertise these hotels like that. I have pictures of the hotel.

     
  • Tina Roton says:

    I have a big problem with the Quality Inn Suites in Aiken SC 29801.I cannot get any help and am trying to reach the corporate office for this hotel.The issue is with the manager so it does no good to contact the hotel.She has stolen my money on 2 separate occasions amongst other things and don t know who to contact.My name is Tina Roton and my phone number is 8033578818.My email is tinaroton61@gmail.com.i would appreciate Choice Corporate Office contact me.I feel like she has taken advantage of the elderly.i do not want to have to get an attorney to re coop what was taken from me but everything else has failed and that’s my last resort.

     
  • Terri Dyson says:

    I stayed at the Quality Inn at 7 Pennsylvania Ave from July 5-7,2022. It was the worst experience I ever had with this hotel. I reported the first night I stayed in room 114 that I saw roaches, the front clerk said he would tell the manager and send someone to spray. The next morning I get a knock it was the people to spray I ask them to come back in 15 minutes because I was about to leave. I had gathered up my dirty towels for housekeeping, they never brought new towels. Was still waiting to hear from the manager. Saw roaches again Wednesday night and contacted front desk for the manager, she had already gone. On Thursday when the female clerk came to the room I told her my nightmare for the two days and asked if I can speak to the manager. She told me she was in a meeting until 12:30pm the clerk advised me she will tell the manager everything I experienced and most likely she will be refunding you back. To this day I haven’t received my money or a phone call from the manager. Conf# 12936110

     
  • EMILY MOODY says:

    Original email sent to hotel June 26th – see below – here is what I sent them today:

    Well, it has been a week and nobody can be bothered to get back to me regarding my recent stay so I guess you won’t mind if I post on all the travel site how poor your customer service has gotten and how tired (lack of cleaning) the hotel is looking these days.

    Let me know how you would like me to proceed.

     
  • EMILY MOODY says:

    Confirmations: 89418816 & H5162683

    I recently stayed at the Quality Inn at 475 Dingens St. Buffalo NY and I must say it was the worst experience I have ever had at that location. This hotel has been our choice of hotels for many years before covid and still after covid.

    I had initially booked for June 22 – 24 but decided to add an additional night (June 21st). When we arrived (approx. 5:00 pm) the gentleman (told me his name was Vito Vince) couldn’t seem to find my reservation. When I explained that we had added an additional night he started speaking a foreign language to the other attendant (which is very rude). He didn’t seem to understand that we have extended our stay. He finally figured it out and I was told I would have to check out the next day and recheck back in.

    We finally got our room (116) and it was okay except for the disgusting carpet. Nothing a good shampooing would fix.

    When I went to the front desk on the Wednesday morning I mentioned both of these issues to the lady at the desk (quite nice I have dealt with her in the past).

    On Friday morning when I went to check out LUCKY ME I get Vito Vince again. I asked him to email me a copy of my receipt and very rudely he said “WE DON’T HAVE YOUR EMAIL I WILL PRINT IT”. Funny thing is all my confirmations were emailed to me and I have got email from the hotel on numerous occasions.

    Well, nice to know I have moved to Florida as per the copy of the receipt attached.

    I think it is about time that I look else where to stay when I come to Buffalo. I have always loved the location on Dingens as it is convenient to all of my friends and family.

    I would appreciate it if you could email me a correct receipt for my stay.

     
  • Ta’Reesa Saunders says:

    I stayed in a comfort inn in Laramie WY and was charged $327 for one night. And that was with a military discount. I was told it was so high because it was graduation time. It was a regular room with 2 queen beds. No fancy amenities or anything. I’ve reached out numerous times to find out why the room was so high and no one will get back to me. That was high way robbery at its finest. It was 10 pm. I had no clue were I was and contemplated sleeping in my car. I asked why it was so high for one night and who I could speak too, I was given a card but no one will Get back to me. I really hope this doesn’t happen to anyone else. This is insane. And I would really love an explaination

     
  • Elisabeth DeLeon says:

    I recently visited a Choice Hotel in Texarkana. On the service, the room looked clean. However, after we began to get settled in, we noticed that wasn’t the case. It was very dirty. Extremely disappointed.

     
  • Jon Lauritsen says:

    Your statement

    The primary services of the company include allowing customers to have the best experience when it comes to hotels and lodging places. The company provides the largest hospitality services in the world, along with franchising options as well. The company operates under various brand names, namely Comfort Suites, Comfort Inn, Sleep Inn, etcetera

    I am a choice member and i am almost at elite level. I normally travel for work, bit this time it was for the family.
    Well my family did not have the best experience at all. The hotel appears to be new but we choice this for our kids for the pool. NO where on the site states that the pool is not done.

    We checked in after 8 hours of driving, so we did not want to look for another choice hotel (should have). When we got to the room the sink would not drain, and the ac/heat did not work. So told the the front deak person and they swiched us to a other room. (Funny how on the choice site staed i got the last room, but yet there were a lot of rooms available.

    The second room was also the same. Even worse…. the AC/heat system did not work at all. We had to sleep with the window open, which thank goodness we were on the second floor. The sink was not draining in the second room either.the person at the desk is only able to do so much. And they did offered a third room, but we were now two hours into switching rooms and trying to get settled.
    All while my children were getting more upset due to there hunger.

    I ended up fixing the sink issue for hotel. I believe Corporate office has a reputation to maintain and should be checking on their franchisees. Some of them are going to ruin the company. What check and balances are you doing.

    One last thing, normall the breakfast is great an i know with covid it is limited in what can be done. This place is not doing anything to make me want to come back… breakfast choice….yogurt, cereal , waffle, apples and coffee… there is no option for gluten free

    As i write this i found out that i did use 12k points for this place which i thought was good but then this morning i find out i could have had my family stay at one of your Ascend properties for 2x the points i spent on this place and i should have done so.

     
  • Joshua Brand says:

    I have contacted the CFPA as well as the FTC on this matter and am only days away from retaining an attorney.
    Sunday, my wife and I checked In to the Woodbridge Suites San Antonio Fort Sam, for a week long stay we had reserved. I’m sure you know that some of Choice Hotels properties are in slum status disarray. This particular establishment happens to be one of those properties. Although reluctant, I accepted the key cards I was given and we went upstairs to seek refuge from the pit bull wielding neighbors. When I opened the door, I was surprised to see personal items scattered about the room, the TV was on and the mirror was fogged as if someone had just taken a hot shower.
    Coming to the conclusion that this room was already inhabited, I promptly returned to the desk downstairs where I explained the situation to Nicole, the clerk who had checked us in. She promptly apologized and before I could let her go any further, I told her it was no problem but if it was all the same to her, I would just like to get my money back and make reservations elsewhere. While writing the word “Refund” on the top of a post-it, she immediately told me that it wasn’t a problem and added “you didn’t even stay in the room”. She then told me her manager wasn’t there but would be able to issue my refund “from home” even though she was not there. Relieved and satisfied, I made a reservation at a different Woodspring Suites in a better part of town, and off we went.
    The next morning, something inclined me to call and verify that the refund had in fact been issued, when I found myself on the telephone with the very same Nicole. After jogging her memory and her acknowledging who I was, she then told me that the manager had told her to inform me that my $384.07 would not be refunded to me after all. Shocked, I asked why, and was told by Nicole, that because I chose to not accept the alternate room she had offered me, I basically forfeited the money I had paid. I told her that I was never offered another room and after a couple of attempts to lie and try to convince me that she had offered me a different room, I told her flat our to cut the BS. She knew she didn’t offer me another room and I had no idea why she was trying g to convince me otherwise. She then crumbled under the weight of the truth and began to apologize, divulging that she had only just gotten that job a couple of weeks prior and explained how bad she needed to keep the position she felt so lucky to have acquired. Continuing her apologies she ultimately told me that all she could do is give the manager my information and have her call me.
    That, was almost a week ago now. I have called every morning, afternoon and evening to no avail. I have called Guest Relations every day, also to no avail. I was actually told she wasn’t there at the property, called guest relations and they immediately had her on the phone, leaving me with the promise that she would be returning my calls, but she still hasn’t.
    As disgusted as I am with this whole situation, I has only amplified my anger due to the fact that this is actually the second time this has happened to my wife and I. Last time costing me over $200, Choice Hotels took the same stance, accept I was even told they assessed a fine to that hotel, which happened to be in the amount of $200 dollars. So, not only has Choice chosen to not back me, AT ALL when I belive it was their moral obligation to do just that, they actually charged the hotel almost the same dollar amount that was taken from me and kept it to further line their own pockets. I can tell you…what a slap in the face that was. And all of this has been done to my wife and I, who are both account holders with diamond tier status for atleast the last 2 or 3 years.
    As u said before, I have contacted both the Consumer Protection Agency and the Federal Trade Commission to file complaints and I thought I would try to reach out to someone who might have the influence to fix the travesty that is happening at the consmer level, before I contact my attorney and the local and national media. I am not meaning to come off as a threatening individual but I have been backed into a corner and have been left with no other choice. (No pun intended). I am at a breaking point and am willing to do whatever it takes to be heard so that this situation can be rectified…I have nothing to loose and no other options. Please sir, I beg you…help me make this right.

    I wish you and your family all the best in these trying times-

    Sincerely,
    Joshua Keith Brand
    Diamond Choice Member #
    JXB771226

     
  • Lisa Jett says:

    My sister and I are traveling from Mississippi to Maine and we stopped at a choice hotel Econolodge at 222 Arsenal Rd., York, PA we were charged Twice by the Econolodge one charge for $76.64 and the other charge for $86.64. I have a service animal with documentation and they charge me a $10 fee anyway per the owner whose name is:

    Shree J Bhole

    We were told by the front desk clerk that he was trying to get rid of all the animals out of his hotel in terms of making it difficult for people with animals to rent from him. It is a federal law that a service animal be allowed into a hotel or anywhere for that matter without charge! I would assume you don’t want that type of franchisee with your name attached to it do you? If you would like to further communicate my phone number is 228-229-7593 my name is Lisa Jett and my sisters name is Lora Slusser and her phone number is 228-324-3989.

     
  • Casey says:

    I was accused of fraud and blacklisted from a Comfort Suites in Monaca. They have not provided proof and threatened to call the police on me if I call into the hotel. I’m extremely upset because this was my favorite hotel and ive not ever been treated like this before by the staff.

     
  • Edward & Dena Huffine says:

    One more thing, your website says that complimentary hand disinfectant would be given at checking, or in the rooms when you check in. This is not being done at the Rodeway Inn located in Tahlequah, Oklahoma, just saying….

     
  • Edward & Dena Huffine says:

    I made reservations to stay at the “Rodeway Inn”, located in Tahlequah, Oklahoma for October 22, and checking out on October 23rd. I made reservations for 2 separate rooms, Confirmation numbers #51134571, and #51133624, 1 king size room, and another room with 2 queen beds for my sister and her 12 year old. So the draw for this hotel was the indoor pool, and that breakfast would be available the following morning. So right off the bat I should of known that this was not going to a good experience, see the following:

    1) When we checked in, we were looking forward to putting our swimsuits on and relaxing after a 3-1/2 hour drive from Oklahoma City, right out of the gate, the hotel clerk said “I’m sorry, the pool is broken, and we can’t swim. Try looking into the eyes of a 12 year old, expecting to get in the pool after a long drive. After all, the indoor pool was one of the reasons I booked our stay with them. No mention on the website that the pool was broken.
    2) The other draw is breakfast served the following morning. There was no breakfast, and the clerk said that they don’t serve breakfast. There was no mention of that again for this hotel. So when I called the Hotel today, I was told that we were supposed to ask the clerk for breakfast and they would go in back, and bring an individual tray out of the kitchen for guests. There was no mention of this when we checked in, and when my husband went down to eat breakfast, there was no mention again about having individual meals in the back for hotel guests.
    3) Our rooms were on the second floor, so when the Elevator door opened, the first thing you see is the stained carpet, old carpet, and the Elevator had numerous stains as well, and dirty, it smelled like dirty socks.
    4) Upon entering our room, after a long ride, I needed to use the restroom, and before I could even use the toilet, I had to clean it because there was “POOP” on the toilet seat. How can this even happen? I read on the choice hotels website that CLEANLINESS because because of COVID-19 was a PRIORTY, and that every inch of the Choice Rooms were cleaned and sanitized for their customers safety. I cleaned the toilet, then when I sat down on the toilet, looking under the sink, there was so much dirt, caked on dirt all along the baseboard under the sink. It was obvious that the bare minimum was being done to insure the customers safety.
    5) My sisters room with 2 queen beds was just as bad. The first thing she saw was bugs crawling on the wall above 1 of the beds, and for that reason alone, she chose not to bring her luggage into the room, fearing that the bugs could get into her luggage, and bring them home. She also said that she turned down the bed sheets to check for bugs, and saw that the sheets were stained, and that the bed was dirty.
    6) The shower in my sisters room had a plugged up drain, and that the water was backing up into the tub. She didn’t want to shower because she wasn’t sure where the backed up was really coming from.

    I called to file my complaint today with Customer Relations, my case #10504820, concerning the above problems. I requested a refund, and was told the fact that we went ahead and stayed, and didn’t give the hotel a chance to rectify all the above issues that “NO” refund would be issued. My question is “Why should the customer even be experiencing any of the above issues?” Do you think after working all day, and then getting in the car and traveling for 3-1/2 hours, only to check into these dirty rooms, then have to contact the front desk clerk, to change rooms, or having them come clean the toilet, or fix the drain, clean the carpet, spraying for bugs, and fir Christ sake, change the bed into clean sheets. Do you think at 10:00 at night, that we want to check out, and get back into the car, and look for another place to stay, REALLY?

    I’ m so angry right, I could spit fire! I’m requesting a full refund for both rooms. It’s obvious that the cleaning standards are so below the bar, and that it’s the way that this hotel functions on a regular basis. This hotel is old, the carpets are nasty and stained in the Elevator, hallways, and the rooms as well. There are bugs that have taken up residency in the hotel. The rooms are not being cleaned as they should be, and no one is going behind and checking that the hotel maids are doing their jobs, as expected. The bathrooms should be spotless, and sanitized, there is no way when you check in, that you should see a toilet seat with poop on it. My telephone number should be accessible to whomever decides to deal with this, and my email address is listed below. Thank you in advance.

     
  • Barbara. Ogert says:

    To the Executives of Choice Hotels,
    My name is Barbara Bogert. The reason that I am sending this email is that I wanted to MAKE SURE that the executives of your corporation knows just how awful the customer service is at the Quality Inn in Plainfield, Connecticut. I, and my husband were registered guests from Thursday, September 30th through today, October 3rd, 2021. We stayed in Room 204. It was by far THE WORST experience we have ever had lodging in a hotel. I tried to contact the General Manager (Ms. Patel) at the hotel and by her cell phone. Not to my surprise, she never responded to my call or the alleged attempts by her staf led on sight. Since we made our arrival there on Thursday, the entire experience was horrible. We contacted the staff to let them know that our cable for television was going out every other minute. One of the staff members told us that they were having issues with the cable and that Direct TV would resolve the issue. The staff NEVER followed up with us. We basically,l spent the entire time there without being able to watch our favorite programs. Not only that upsetting to us, we barely had access to the internet. The Staff member told us that it was acting up and to use the Quality-Inn Backup network. It was an abysmal disaster as well. So literally, we had very little use of the internet in which we couldn’t preside over our business.To further add insult to our horrific stay there, a cockroach strolls across the bathroom sink; utterly disgusting!!! I chose to send this email to the corporate sight because I wasn’t confident that it would make it past the General Manager. And finally they have at the hotel plastered on a sign that you PROMISE to satisfy us. I can’t imagine what you can do to us EVER TRUST THE CHOICE HOTEL brand again. After written this email, I have decided that The Quality Inn in Plainfield, CT. IS ABSOLUTELY THE WORST HOTEL that I hav ever lodged in. Shameful! Absolutely shameful you should feel!

     
  • Shawn says:

    DO NOT STAY AT ANY CHOICE HOTELS!!
    I BOOK AN ONLINE RESERVATION USING MY POINTS SOMEHOW MY RESERVATION WAS SHOWING AS A NO SHOW EVEN THOUGH I WAS THERE AND IN MY ROOM. THEY DID NOT APPLY MY POINTS AND NOW 2 WEEKS LATER AFTER NUMEROUS ATTEMPTS OF TAKING CARE OF THIS NUMEROUS PHONE CALLS BEING PUT ON HOLD FOR 20-30 MINUTES AT A TIME EVERYDAY FOR THE LAST TWO WEEKS I SPEAK WITH SOME LADY BY THE NAME OF JAYVEE WHO APPARENTLY IS THE PRESIDENT OF CHOICE HOTELS TELLS ME SORRY WE CAN’T APPLY YOUR POINTS!!!!!

     
  • Donald Lopatkiewicz says:

    Please shut down the Econolodge on Rose St La Crosse Wisconsin. Filthy, moldy smelling rooms. Lights burnt out. No plastic cups. Dirty shower curtain. Yuk. Never ever again. Stayed 9/26/21 Can’t wait to leave in the AM. NEGLECT of a motel chain here….

     
  • David says:

    I check into there 2119 clevand road w huron road ohio 44839 I check in key holder thst hold the keys they just put s line though and put a different number I get my room keys open the doors the room are dirty from night before beds and all I tell front desk person there dirty he starts swearing 🤬 at me we get into a argument goes for weapon I have to call the police the guy lies the whole time that he was just a front desk employee he was the general Manger he lied the whole time charged my card will not return the money at all this I was there 20 min at best I’m being charged 500 dollars from this man on my credit card this is crazy 500 to be threaten in front of small children swore at because they didn’t clean there rooms and he got mad keep your family safe and stay away from these hotels not worth it there general mangers are crazy

     
  • Carla T says:

    Horrible!!! Stayed at Quality Inn Plainfield Booked smoking and verified they had a pool Got there it’s no smoking and pool is under construction Were to charge my card on arrival Charged it day before at a higher rate then charged it twice after I left Should be refunded for EVERYTHING Trying to call them and if course on hold forever Did report them to my bank as fraud charges Total BULLSHIT!!!! I am BEYOND livid!!!!!

     
  • James Smith says:

    I experienced a horrible night last evening which is our honeymoon trip passing through Colby KS. Quality Inn. Discovered bed bugs in our bed!! Customer Service response was pathetic! Tried contacting corporate but when transferred to Executive Offices the call is dropped! So, both Customer Service & Executives are not interested in satisfying their customers. Oh yeah, the room had dismantled smoke alarm. No one at front desk in the morning. What would have happened if there was a fire with no one at front desk & no smoke alarm! Very Dangerous!! I will contact local fire department & health department!

     
  • Laurie Beling says:

    Clarion Pointe Hotel in Tallahassee, FL are thieves. They charged $275.64 to my credit card last week. I paid for my room through Hotels.com several weeks before I checked in. When I checked in the front desk clerk insisted on having a credit card on file, I guess to charge false charges on my account. No one from that hotel or Choice Hotels will assist me with this matter. Choice Hotels is stealing from its guests. Please address this matter with me. From other guest comments, it sounds like this is a problem for your company. 407/808-9294

     
  • Tina Ao says:

    Had reservations at a Quality Inn in Simpsonville SC, the room was disgusting (had blood on the blankets) took photos, went back to the lobby to state and show the photos of the room and i was not staying due the condition of the hotel. The office than called the cops on me. (when you look at their reviews seems to be a common thing) I was than told i had to leave and they wouldn’t be checking me out and or was I getting a refund. Spent my whole vacation dealing with this crappy company. NEVER will i ever stay at anything owned by this company. They don’t give a crap about their properties or their guests.

     
  • Frank Hinojos says:

    Terrible help and respect from your night clerk in bell gardens ,ca . She was so disrespectful I forgot to write down her name. I contacted her about on going room reservation and an open cc authorization that the manager Erica advised me to send in to keep all six rooms available until my guys checked out at the end of our project. The person I spoke to Friday night was very rude and combative…I would certainly not want anyone with that type of customer service to represent my company. She definitely needs some customer service training.

     
  • Antione says:

    I left a week ago and they are still taking money off my card. I was staying at the rode way inn in Hopewell Virginia and the service was ridiculous. A lot of foul language and threats. The management staff was ridiculous. All of them need to be fired. But on another not how can you take money from a card I have that is not in your files. I talked to a lady from the corporate office and sshse said they cannot do this. But they still are. If I don’t get my money back I’m filing a lawsuit and taking them strait to court. Somebody call me back at (804)721-3309. Thank you.

     
  • Gl says:

    I’ve never ever in my life got treated so bad like a piece of garbage you find on a side walk or something I just can’t believe it I am clean cut well dressed person always shower the reason I say this is I just want to give the people an idea what I’m like am the biggest thing I have is a good heart that would help anyone if I can do it I will anyway I lost my phone in the parking lot and my ringer was on low and I ask the guy at the front desk to call my phone please that way it starts to flash and I could see it I dropped it bringing groceries inside it was a little after 9pm he said no I said please can you call it so I can see it he said no anyway I said please my wife’s pictures and videos of us having fun together are in there please she just passed away it’s the only videos I have of us I explained very polite and nice he wouldn’t do it and to let you know I have been staying here for over a month waiting to find a new place but my wife just passed in this hotel I never got treated so bad ever and if I had more time you don’t even know the half of the bad stuff this cold hearted I think I’ve spent thousands of dollars since I been here I never asked for anything I mean anything nothing and just today I find out he doesn’t want to give me no points for staying here either it’s not fair the guy that lives here pays 129 dollars less every week why can’t I get that why because I told the manager he is cold hearted I hope if anyone cares that can do anything please call me 6105878987 text me this is just not rite if you only saw with your own eyes but the whole family works and lives here from overseas

     
  • Mimi says:

    Does any one answer the phone??

     
    • Tim J says:

      The Philippines and South America are the only ones that answer! And they “claim” they can’t connect to US based customer service. Now calling is worse… after initial BS, 3 seconds later, a 4 choice menu repeated 4x then call disconnected! I am pursuing what will be a major issue!! They need a more accurate name. BAD Choice Hotels

       
  • ROSE says:

    This is now the 5th time for this situation and call time…..waiting 43 minutes the first is rather frustrating!
    Long times….. 4 times after that. A very unhappy situation that possibly you or anyone in corporate can resolve for senior and handicapped couple! I would appreciate a call back to speak to someone personally……number is 954.445.5105.

     
  • Kare Smith says:

    You need to review with all your hotels, especially Charlotte airport, the ADA policy regarding service dogs. This particular hotel and their general manager’s behavior reflects ignorance on your hotel chain.

     
  • Crystal Cofield says:

    I recently had reserve a room for our stay in Richmond VA 8008 W Broad St 23294 Quality Inn Richmond West End. It was Despicable and deplorable the moment we got off the elevator we were met by malodorous bad smelling stinking foul and disgusting ordor. There was garbage in the halls, at first I thought it was a bad joke, but as we put the key in the door it became apparent that it wasn’t a joke. The room had bloody sheets and urine on the bed as well as the covering. The bath had feces on the floor and in the tub as well as rust, we immediately asked for them to refund our money so we could get out of there ,and find suitable lodging for our stay in Richmond, Had I not have taken pictures we wouldn’t believed in the state of Coronavirus this actually exist, it needs to be condemned unsuitable for living for any human being. I’m still waiting for my refun.I hope my complaint be taken very seriously Thank you for any help Crystal Cofield

     
  • Rebecca Kirby says:

    I would like to speak with someone at corporate about fraudulent damage charges that were made by Quality Inn and Suites in Meridian, Idaho. The GM Shawntae is refusing to provide sufficient evidence of the damages she says were made to our room. I have asked for the owners contact information and she is unwilling to give it to me. I have spoken with the call center for Choice Hotels, whom agrees that I should be refunded the fraudulent charges, however Shawntae is refusing to do so. Choice Hotels has filed a claim against this franchise hotel. If Choice Hotels is concerned about their reputation, something needs to be done about this.
    Please contact me immediately.

     
  • Chyna says:

    Hello,

    My name is Chyna Barbosa. Today was my first day on the job as a housekeeper. Palm Bay Florida location I/95. Unfortunately I had to bring my wallet into work with me today because my car window had gotten stuck open the day before.

    Towards the end of the day I was rushing to get out of a room to get my son from daycare and I left my wallet in a room (that was not going to be occupied by guest that afternoon)

    I had 1,000 in cash in my wallet because I was going to sign a lease for my new apartment that afternoon.

    After picking up my son I pulled into McDonald’s drive thru and realized my wallet wasn’t with me.

    I called the hotels twice and the housekeeping manager and got no answer.

    On my way back to the comfort Inn the housekeeping manager called me back and I told her I left my wallet there.

    When I arrived The manager and myself went back to the last room I was in, my wallet was there but of course my money was not.

    It was an employee or the housekeeping manager that robbed me on my first day of work.

    I called police, they arrived and we went over the camera footage. The only person that it shows entering the room was the housekeeping manager. It also shows another female employee from housekeeping going back onto the floor.

    To my understanding, the housekeeping manager has to go and inspect the rooms after we clean them.

    It shows her going back into the room. “To inspect”
    So she had to have seen my wallet sitting right on the dresser.

    The police really can’t do anything about it. But I’m so upset, I’m working hard to get a new place to live in and showing up at a new job to have my money stolen, is very disturbing and disheartening.

    I don’t even feel comfortable going back to work around people I can’t trust.

    Something needs to be done. I have no other solution to this madness and this is a major set back for me. This shouldn’t happen to anyone, especially on their first day on the job.

    If there’s any resolution I can be reached at (321) 449-6768

     
  • Robin. Cooper says:

    This is the most dirty shafy place ive ever stayed at.Do not recommend it .multiple problems .i would recommend motel 6 first . They should not be in business.

     
  • Tarji Dunn says:

    I want to speak Executive John Bonds regarding how you are treating your customers

     
  • Timothy says:

    My name is Tim Holland. Email is tlholla624@gmail.com. I am having problems . I now show 3 different accounts. I can’t sign in to any of them. I have called customer service 3 times and I still do not have this resolved. The account TXH801914 shows me 30368 points which seems correct t. The original account is TXH 62353 was working up to 4/24/21. I requested a 100. Vis gift card that I received. It has not worked since. I just received a email yesterday with account TXH801814. Can someone please help?

     
  • Scott Schuyler says:

    Wow was evacuated due to fires in cal , only place to go was Quality Inn in Vacaville
    In the last 6 months I’ve stayed in 4 choice family of hotels from North Dakota to Washington Oregon and California I seen frost hand local hotels are cutting staff and services No coffee in lobby no hot breakfast no pools and rates went up
    We clean with bleach and Uv rays kills COVID but pools are closed
    Not happy and wouldn’t refer or return

     
  • STEVE HART says:

    recently had a short stay at the Comfort Inn in Pasadena on Colorado . i left my room to go to Walgreens to stock up on my toiletries . let me just tell you first ” im African American”. Now as im coming back from Walgreens , i go to there little breakfast room where they prepare the breakfast fo the guest . As i entered the room , a rather dark Lady with glasses looks at me with a very nasty stare as she walks towards me , shaking her head and saying NO NO NO ! You dont stay hera ? I just looked at her with a smile and said ” Who you might be ? ” She tilts her head up high and say , ‘ im Marry the head Mistress around here ! ” now im just shocked . did i hear her right . i just smiled . and said ” Come Again ? ” She said it with TUTED//// ‘ IM THE HEAD MISTRESS AROUND HEREA “……..and you need to leave please . i just smiled and produced my me key…….The Color Purple….. Now clearly this Lady ‘FOB” did not know what her job title was ……So i go and find the GM at the front desk in the lobby…. i say ‘ hello ! ” hello ! The lady sitting with him at the frontdesk says “He only can hear out of one ear .” just when she finished her sentence . A White Gent. approached the desk and said ‘ hello ” one time and the GM said ” hello ? ” i was shocked again . i looked around . no people of black color worked there and none never did . Now its said such a respectable hotel do not want African Americans there . But they got an illegal head maid thinking she’s running a HOE house as head HOE and a deaf GM hearing aid doesnt work for African Americans.

     
  • Patricia Chase #PXC28153 says:

    Made reservations online showed a beautiful picture of hotel. When we got there we were totally shocked to see what shape Econolodge on 121 E. Mill Creek Road in Pigeon Forge Tennessee. We checked in to the hotel on 10-11-19 checked out on 10-13-19. The rooms that they assigned to me was 135-234. We checked the rooms out. I was not happy. I could not lock the door. Felt very unsafe. Dead bolt did not work. No coffee makers. Wash cloths looked like dirty rags. Also, my husband is handicap and they put us on the second floor. There was an elevator but was concern on the condition it was in and if it broke down you would be stuck in the elevator and there was no maintenance on site. Air conditioner did not work. The knobs were broken. Pool was green. I went down to the office to inform them of the situation and there was no manager in the office just one employee running the front desk. Someone from Choice needs to check these hotels that are not up to spec. There was a few Choice members that was not happy at all. My husband and I was so disappointed. My husband sister and niece came to visit us for the first time. We wanted to surprise them by taking them to Pigeon Forge as it was the niece 60th birthday. We were so embarrassed. The reason why I became a Choice Member was to avoid hotels like this. Someone from Choice and the Econolodge manager was to contact me of this situation and I have not heard from anyone. After I checked in later that evening, I called Choice and talked to Gwen. I told her about the situation nothing was done. I called Choice again told them of the situation. She gave me a Reference #R9638303. She offered me 2000 points and I informed her that was an insult and she would not stay at this hotel. This situation should have been dealt with with one phone call. Patricia Chase

     
  • Former Worker says:

    Mr. Patrick S. Pacious, President /CEO of Choice Privileges Corporation need to be sure that the owners of ANY hotel have the CREDENTIALS to run their company and, POLICY HANDBOOKS needs to be in place!!!!! I have only been working for ECONO LODGE 3986 State Rd S-8 Hwy 52 in St Stephens, SC for only (2) weeks before I decided to quit!! No formal training was provided and on the first evening shift I found a HAND WRITTEN spiral notebook with INCOMPLETE STEP BY STEP information on how to perform the front desk clerk’s job? This was suppose to be their so called policy for this Hotel? Which was acceptable by the owners wife. Seriously? From that point on I was left ALONE at the front desk from 4pm-11pm customers coming in to book a room knew I was new and a few of them had sympathy for me knowing that’s not right. The couple / owners of this Hotel WENT OUT to their CONVOCATION two nights in a row!!!!! One guest told me to beware of manager: Mr. P.K. Patel because of his bad attitude, which I witnessed the day before I quit. I agree, I made a mistake entering a guest in the wrong room and apologized. Mr. P.K. Patel said, “ok”. Five minutes later he comes back, “Ok is not good enough”! That’s when I decided to quit for that was a threat to me. If, I stayed there and made another mistake it’s cause for me to be fired. I will NOT allow another employer to fire me in this at will state of S.C. Finally, I was told by the person that referred me to this hotel will also be quitting and the third shift employee stated, ” that’s why no one ever stays employed here”. He’s also looking for other employment!

     
    • chris miles says:

      I agree I also work for choice in ma, and the new gm has no training and treats his work like shit!!!! I am looking to transfer because of the gm here

       
  • Mark Thomas says:

    Below is my complaint filed yesterday September the 9th for my stay on September the 7th at the Clarion Inn and Suites in Clearwater, Florida. I used 16,000 of my points for the stay and it was my birthday weekend. After I followed up I was told they would only refund 6,000 of my points. I called back and talked another person and they heard my story again and put me on hold then came back and said and I quote “I will offer you another 6,000 points then close the case so you cannot complain anymore”. I said excuse me and said that was unacceptable to say that to a customer and closed the call. Then they called me back in about 15 minutes and said they would refund the 16,000 points. I cannot believe I was treated this way and it took quite sometime for them to mitigate this issue. I sent pictures of the room i was given to grdesk@choicehotels.com and I have many more. Please see below my complaint

    I booked an overnight stay for the night of September 7, 2019 at I have been a Choice Privilege member for years. My member number is MXT57763. I chose this hotel because the reviews were good. My wife and I wanted an weekend away for my birthday. When we arrived we checked in and were given room 389. No king suite was available so i opted for a two full bed suite. No issue at all. When we got too the room the key cards did not work so I went down to the front desk and the agent Karen said she changed the room but forgot to code the keys. Again no issue really and she was very nice. When we opened the door we were taken aback on the condition of the room. The curtains had holes in them, a chair had material dragging on the floor, the mirrored closet door was off the track and had not been cleaned at all. The outside of the microwave had some stuff on it I have no idea. The mattresses had stains. All the door jams were filthy like they have not been cleaned in months. The bathroom tile had hair on it. My wife said she can not stay there. I then went down to the front desk again and told Karen. She was apologetic and then coded 2 other rooms so I can take a look at those. Room 380 was not much better and room 178 was somewhat acceptable. I spent 20 to 30 minuted of my time to find a nice room which is not right at all. We did not want to leave and find another hotel so we took that room. The bathroom floor in that room was sticky and again there was some hair in corners. I have stayed at numerous hotels in the Choice chain and always found them clean with no issues. Karen did say they were in the process of remodeling some of their rooms and overall she was very nice and accommodating. I put the blame on the head of housekeeping. I do not understand how they can say those rooms were ready for customers. I used my points for the room and am very upset how this pretty much ruined my birthday weekend.

    Regards,

    Mark E Thomas

     
  • Deb Denis says:

    Horrible experience. Dirty, smelly, and torn furniture. When I wanted money back she called security to throw me out. Rude and unresponsive. No management available in a service industry…Wow.

     
  • Roger Dock says:

    I stayed at the Quality Inn Dry RIDGE KENTUCKY. #232 6/4/19 Got up to take a shower, and no water. I called the front desk and the woman said she don’t know why there was no water, but the manager would be in later. I had to get going so I had a bottle water and used that to take a wash rag bath uh, So when i was to check out the Manage told me it was a water main that broke. I had ask for a discount and he was quick to say it was not his fault and that all the motels in the area were with out water. He was rude and he walked away when I ask if he could give me a discount because there was no water. Again he spoke loud and said it is not our fault that there was no water. So I left and went to The Hampton in next door and ask them if they had a water problem, they said yes for 5 minutes because there was a air in the water lines, they said every motel in the area was to bleed the air off there water system. I told the manager at the Hampton in and he said well you get what you pay for. The room we had was not very clean broken tile in the bath room, window shade with holes in it and it would not shut completely. This Quality Inn needs a make over big time. Will never stay there again. Manager was not very polite and he was quick to go on defense, no quality in this manager. Now I understand what it means, “BY THE BOOK-BY THE BOOM” I suggest you stop using this slogan it sucks and so does Quality Inn. Account #655462084

     
  • Gary says:

    I can not express how disappointed I am with Choice Hotels.
    I recently paid for a night at an “anything but” Quality Inn located in Jacksonville, Fl.
    I checked in around 3:00 p.m., went to a meeting and arrived at my room around 8:00 p.m. When entering the room I noticed abject FILTH! I called the front desk, spoke with Star and explained how bad the room was. Pee on the bathroom floor, no shower curtain, the rod in the shower had been pulled from the wall and left leaning against the toilet, used soap in the shower, the floor looked like it had not been vacuumed in weeks. I requested another room and was told there were none available. Star came to the room and hung up a shower curtain.
    I told Star I wanted to check out and not be billed but she informed me I would still be charged. I slept in my car!

    I sent the following email to Tia Duggan, the alleged general manager:
    Unfortunately we both are cognizant that absolutely nothing will be done.
    I am confident this is not an isolated incident and corporate should be apprised of the deplorable conditions.
    It states very little for the gm to allow a staff member and or an employee to allegedly clean a room and leave it in the condition that I witnessed.
    I called the front desk to inform the representative. She came up with a shower curtain, hung it up and seemed to be as surprised as I was concerning the conditions.
    The shower bar was pulled out of the wall and leaning against the toilet! I would hope housekeeping should be a little more informed as to what to do, or to state the room needed work.
    I asked Star for a different room, to no avail.
    I stay between 150 and 200 nights a year at hotels and have witnessed virtually every condition. I am Lifetime Platinum with Marriott, Diamond with Hilton, affiliated with Laquinta, Holiday Inn and Choice hotels but have NEVER seen a room in this condition.
    Your location was convenient for where I needed to be at 7:30 a.m.
    At this juncture, I believe you should refund the cost I paid.

    Tia Duggan essentially told me to F. O!

    I have subsequently contacted and have had numerous responses from disenchanted subjects that wrote negative reviews on both TripAdvisor and Yelp and contacted an attorney to discuss a class action suit against Choice Hotels and this Quality Inn.

    I have also been communicating with the Duval County Board of Health.

     
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