Where is Chili's Grill Bar Corporate office Headquarters

Chili's Grill Bar Headquarters Address and Contact

Chili's Grill Bar logo
  • Address: 2503 W Wheatland Rd, Dallas, TX 75237, USA
  • Phone Number: 972-980-9917
  • Fax Number: 972-770-9593
  • Email: N/A
  • Number of Employees: N/A
  • Established: 1975
  • Founder: Larry Lavine
  • Key People: Kelli A. Valade (President)

Chili's Grill Bar Headquarters Location & Directions

Chili's Grill Bar Headquarters Executive Team



Kelli A. Valade


Doug Comings

Chief Operating Officer and Senior Vice President

About Chili's Grill Bar, History and Headquarters Information

Headquartered in Dallas, Texas, Chili's Grill & Bar was incorporated by Larry Lavine in Texas in 1975. It is owned and handled by Brinker International. Chili's opened its first restaurant in Dallas, Texas in 1975. In 1983, Lavine sold the company to restaurant executive Norman E. Brinker. By 2015, they were spread over more than 1,580 locations across the globe that included 839 company-owned and 741 franchised ones. In 2016, they widened their focus and added the "Sunrise Burger" (which includes an egg) and the "Ultimate Bacon Burger" to the menu.

Chili's Grill & Bar is a chain of American casual dining restaurants. This company offers a nutritional menu, allergen menu, and a vegetarian menu. It also provides a veggie burger by the Kellogg Company. Chili's offers a wide variety of Tex-Mex cuisine, such as spicy shrimp tacos, bacon burgers, and steak.

Chili's Grill Bar Headquarters Photos

Chili's Grill Bar Resources

Rate This
  • Cris says:

    Had one of the worst experienced ever at a chilli’s was loudly by the bartender that : I should never come back:. Well she is right I wont

  • Dana Cyr says:

    Our Brownwood Texas chili’s really needs some TLC. It was dirty, no music, slow service , help!

  • Karla Rhoten says:

    This is a big complaint!!! The closest Chili’s to me is Roswell, NM. I live in Artesia and drive to Roswell quite frequently. Today is the second in less than two weeks that I have visited this store. Both times there was no Tea and was told that they may not have tea anymore. I asked why…. I was told that the tea machine was broken and because it would cost more than $2,000 to replace it.

    Now do you have idiots for managers? $2,000 is nothing for a chain restaurant like chili’s to keep their customers happy. That can be re-coupes quickly.

    Corp needs to reach out to this store and explain to them that we will start loosing business if they don’t keep things repaired or replaced, so that customers will be happy and keep coming back.

  • Anonymous says:

    Houston, Texas (Southwest area) 3215 Southwest Fwy, Houston, TX 77027, your Chili’s location here is by far the worst service ever. Always understaffed, have to wait for your order from an hour or more and then when barely arriving took about 15 minutes to be acknowledged then drink order was taken. Staff is very rude and disrespectful. When asked if you can pay through Kiosk, server’s response was “well let me have it” and never thought this location would go downhill from how it was before. I have been around this location for 20 years and all has gone down on service drastically. Then it was mentioned that they only have 2 cooks and that is their excuse why orders are out late. I only noticed 1 server running the whole restaurant.

  • Chili’s Employee says:

    Employee of a Chili’s location in Ann Arbor, Mi. Working conditions are extremely horrible, we are treated like robots, we work 14 hour days with no breaks which means no food for fuel. We work with no staff and are expected to do jobs we don’t get paid for. Corporate keeps giving us more to do, yet we have no bodies to meet their demands. They make us pay 4% of our sales to runners that don’t do their jobs, yet expect us to do more jobs they refuse to compensate us for. We have no resources for help because our AD and GM don’t listen and just expect us to keep grinding. They don’t care about our health and well-being, just meeting their bonuses. Honestly surprised we still have the little staff we do have. Just know that the hell we are put through each shift is excruciating and demeaning and we are all about to walk out if someone doesn’t do something. Only thing keeping me there now is my regular guests. I’ve literally had enough BS for a lifetime given to me from people who are supposed to be our support system, problem solvers and mentors. All I have learned is that as a employee for Chili’s you mean nothing, you are disposable and you definitely don’t get recognized for your hard work, just pushed harder and any concerns you have, don’t think about those being solved, most employees do what they want, when they want and how they want and those are the ones who get recognition. The core staff that holds our restaurant together has checked out because of poor management and all ( which isn’t many) have had it with the messiness that has been created. Each day takes another mental toll on us and someone needs to save us before it ends very badly for someone. I’ve never worked in such horrible condition’s in all of my restaurant career. I’d blame Covid, but Covid doesn’t make the rules and then let everyone break them because a heartbeat sitting on their ass making trouble is better than no heartbeat it seems. Meaning we keep employees who don’t do their jobs, break all the rules, make their own rules and demands and they never get reprimanded or fired. The ones who pull their weight, (which are few) do more than should be expected for their pay rate , get pushed even harder daily and it’s just expected. At what point do you say enough is enough? When do you check out and stop being walked over and just follow suit with all the others that somehow still have a job??? What have we created?? Literally reaching out as a last resort to save who is still here and save face for Chili’s. It’s a tsunami up in here and your core staff is drowning people!! Save us before it’s to late to save.

  • Kathy says:

    This is a praise!!!! Ellenton Florida location. They had 3 servers in the entire place. Our server was Dan. Dan was old enough to be retired but he worked his tail off tonight and had the greatest service considering! Even more impressive was how they all worked together and helped each other out!!!! Kudos to this location!!!!

  • Spoonless in Shelbyville says:

    Chili’s Shelbyville TN – Unbelievable rude staff – We got reprimanded because with no Hostess, we seated ourselves. She claims she was in restroom 3 minutes (try more like almost 20) – then she said that we must wait to be served as those who “waited to be seated” would be served first. NEVER AGAIN – Staff owned up to it’s name “CHILLY” – When i was allowed -I ordered soup and it was difficult to eat it with only a fork and knife! Apparently spoons are not included when you order soup! I notice that Chili’s HQ chooses not to share their email. Go Figure! If ever a business needs to shutter it’s Chili’s. I will never set foot in a Chilly’s (pun there) again.*

  • Charlene Dowling says:

    I live in Cheltenham Pa where you have a bar and restaurant the Bathrooms where atrocious you couldn’t even use them I waited an hour for service drinks where made incorrectly.
    I have video I would like to send to you

  • Julia Bridgewater says:

    We had the best meal ever at the Chillis by the airport in San Antonio Tx and wrote you about it. We told you how poor our home Chillis in Escondido Ca. was in comparison. Since then we have been to our Escondido Chillis and it has improved immensely! Thank you for listening to us. We went today and the guy in the bar, Nick, was a rock star and he kept a full area of people happy. Thank you for listening. julie Bridgewater

  • Janice says:

    Our family went to the Chili’s at the Harrison St location in Olathe, KS today (Easter 4/17/22) at noon. We had 11 people in the party. We were told that large of a party could not sit together. We said we were fine with dividing up at separate tables if they were close. The hostess said she would have to check with the manager. We were turned away as the manager said the largest party they could have was 6 and even if our party split up we would still be a party of 11. There were plenty of open tables and no one was waiting to be seated. We have frequent this location throughout the years. But, being turned away was disappointing and seemed unreasonable with our party splitting up. I guess we could have lied and said we weren’t together but we are honest people. Goodbye Chili’s!

  • Shadara Faulkner/jason merdes says:

    This location is ridiculous I need your corporate office to contact me immediately. I spend a lot of money here and every time to complete order is messed up the service is complete trash. For the most part the staff is nice but the last couple times there are a few employees that are completely rude rolling eyes and just not doing their job correctly this is beginning to really disturb myself as well as my family I don’t think we will be coming to chillis any longer which is sad because the whole family looks forward to our weekly dinner at chilis please contact me as soon as possible

  • Jennifer says:

    Chili’s on SR312 in St Augustine, Fl, just turned away a party of 12. We offered to split us up in order to accommodate us better. One table for the kids and one table for the adults. They said they only have 1 server on the schedule for a Saturday night. Strangely enough, they proceeded to sit 3 more tables of 4….I think that stills adds up to 12 (SMH).

  • Guest says:

    Great food and service but you need to remodel your Yukon Oklahoma restaurant it’s old and not clean .we need a clean Chiles in Yukon Okla

  • Theresa Boggs says:

    We sat down at chili’s in simpsionsville South Carolina and tami was our server we ordered drinks and appetizers she said she would be back in a few minutes we waited 30 minutes for our appetizers and it was like she was ignoring us she continued to serve other customers but not us very disappointed

  • Autumn A says:

    The Chili’s on Merritt Blvd in Dundalk, MD is the most mismanaged cluster of a company I have ever come across. I have a list of things I think you should know and would really like for someone to call me

  • Joel Yanes says:

    Today my wife and I decided to go have a quiet dinner at Chili’s in MercedesTexas 78570 as we do frequently. This visit turned out to be disastrous and extremely uncomfortable. We may never return again.
    First our meal took over 90 mins to be served. Next we were seated in a booth outside the bar. A favored couple there requested the tv turned louder as they were watching a Texas Rangers game on Monday afternoon. We were very uncomfortable and we could notice other customers also bothered by the sound being so loud. I signaled a receptionist there by name of Laura that we wanted to talk to a manager we were ignored by her as she walks to bar and hugs the other couple in the bar that requested the tv be turned on louder. Finally Our server approached our table and I asked him to advise the manager. The assistant manager in charged there came and I requested him to lower the volume. He said he couldn’t since it was a bar and they accommodated that couple. I reminded him that we were customers also and we wanted to be accommodated also since we were sitting in the family part of the restaurant and the volume was just too unbearable. Well he finally listened to us when I told him I was going to report the incident to home office and volume was lowered. Second incident same day I asked an employee by the name of Claudio for help because I could not redeem a reward. My God this guy was the rudest waiter I have ever met. I tried to explained to him the reason the reward would not work is that the dessert had not been added to the ticket. He turned around and cussed at me very loud and unrespectful “ I don’t like the way you are talking to me” is what he said. I was only trying to help him as he did not seem to understand the simple solution. My wife and I are an elderly couple and I am about to turn 70 and also a disabled Viet Nam veteran who enjoy eating at Chilis . Right now I don’t think I want to return to Chilis ever again. I’m am also planning on filing charges against Claudio as I felt threaten. I hope something is done to correct this situation soon so I can return to Chilis again someday. The store manager Danny Cantu was not working this afternoon. Do Not blame him . My ticket number is 3020060. Incident date 04/11/22 approximately 5:00 pm.
    Thanks hope to hear from Chilis soon with a resolution .

  • Ilene says:

    Hi. My name is Ilene and I went to chilis here in lindale yesterday and they took literally 40 mins to serve us our food and when we received the food it was cold ! Also towards the end when we got our check to pay we noticed there was a extra 25$ fee added to our check for a charity donation shouldn’t we be able to add to it if we want to donate to there charity??? That’s something you literally have to add on there end than when we were about to tell our waitress about it she was quick to say we’re talking talking about the charity donation I just seen that on my register and proceeds to go back and take it off our check ! If you had seen it on your register you should’ve took it off than and there not wait too see if we would notice obviously what she was doing ! I feel honestly bad for all the people who have bigger party’s who don’t notice the 25$ charity fee they add to get extra money !!!

  • Terry Schwartz says:

    Technology has become the norm, but when your bartender is busy texting on her phone instead of taking orders from customers, that a little unsettling, what is the priority? When you go to a show or comedy club, they take your phone away from you & put it in a safe bag. Customer service should be your #1 priority .. I’m just saying 😎

  • Timi chapman says:

    Hello! This isn’t a comment on any of your food or restaurants per say…but a comment regarding some of your outstanding managers at two locations in Panama city Beach, Florida. Let me explain briefly, my daughter, Tyler Chapman , has been working at chili’s for many years. She has done most every job in the restaurant. She’s a sweet girl and works hard. Unfortunately, she has started to have seizures…for no known reason. She’s on medication and has a neurologist but this is all very new for her and for us. She has had to be in the hospital a couple of times and chili’s has always supported her and worked with her on this situation as we work to get a handle on this problem. Chris Green, Stephanie Smith , and Stan kusek are her managers and she constantly tells me how great they are to her and willing to work with her schedule. Justin Jenkins has also been a real life saver for Tyler. He is kind , caring and compassionate. I think they should all be given some kind of an award or at least a phone call from the president of chili’s!! They really are outstanding and I sincerely appreciate them and so should ya’ll!! I’ve only met Justin and I can say he is a real asset to your company because of the way he treats his employees!! Kudos to the heros at chilis!! Thanks again. Timi Chapman

  • Joy says:

    I wish I could attach a picture. Visited McKinney location tonight. After eating chips we noticed what looked like poop in the plate! Got a refund but I’m completely disgusted and I’m not finished getting to the bottom of this!!!

  • John Lievsay says:

    The restaurant in Russellville ar needs its original menu back. Like all the tacos i eat here atleast twice a week and the food is just not as good as it was please do something.

  • Ramona Schexnayder says:

    On Sunday, April 3, 2022, we ordered dinner from Chili’s in Carencro LA. To say that was the worse food we ever had was an understatement. I had the margarita chicken and my husband had the 10 oz sirloin steak. Needless to say over half of it got thrown away. First of all the chicken was dry, there were no black beans because they were out and they didn’t bother to call me to see what they could substitute it with. They just didn’t put anything in its place. The rice was very little and also dry. My food looked like it was someone’s leftovers. I called the restaurant and he told me that he would send me a digital coupon with in 24-36 hours which I have not received yet. I even took a picture of my food incase people didn’t believe me. My husband’s steak was dry and cold. When I pay good money for food I expect the food to be good. This was ultimately nasty. Something needs to be done at that restaurant. This is not the first time that we get nasty food.

  • Eileen Grossman says:

    Chili’s restaurants are false advertising on their websites saying they offer happy hour when they don’t. Been to two different ones Plymouth and West Bridgewater and have been told no happy hour. My boyfriend called and spoke to someone that assured they did. How is this okay that you are false advertising? Really dissatisfied and disappointed with your business practices.

  • .Stephanie says:

    Hi. My name is Stephanie and today was my birthday or is my birthday. I came up to Chili’s got me a meal then I was supposed to get queso. It was not K so it was beans terrible terrible terrible I want queso. I paid for a salad. They gave me my chocolate cake and ice cream. Which I have not ate yet because I’m still upset about not getting queso. Then he told me oh it was queso and I said no it’s beans oh no it’s our skillet queso I don’t want to skillet queso . The queso that’s in the picture that was in the email I got was white queso not pinto and beans. I called and talked to Jess who is the manager up there and he said he would not replace it he would have to charge me for another queso. Ridiculous and the chicken that I got on that salad was kind of tough. But he didn’t wanna listen to anything I had to say. This really made my birthday a shitty birthday thanks to Chelle‘s. That’s why I’m reaching out to you. Please make this right or I will never go back there again as a matter of fact some friends and I were up there just two or three weeks ago and it took us 15 minutes to hunt somebody down for our check .

  • Anonymous says:

    The Uncasville/Montville location in CONNECTICUT hires togo workers at 16 WHO ACTIVELY PURCHASE ALCOHOL

  • Chip says:

    Rockwall Chili’s HORRIBLE. Service food and manager. Dirty. Corporate audit needed.

  • Christhoper says:

    My family and I frequented chilli’s Escorial Carolina Puerto Rico service was slow one and a half hour for appetizers to come then an additional two hours for three hamburgers and a sirloin to be brought the whole time the server kept saying the cooks were to blame worst experience ever

  • Rick says:

    Well, my wife and I have been going to Chili’s in Deland every Friday night now for more than 6 years. Tonight was the worst experience every. We waited an hour and a half for our food, and when it finally came out, it was cold. Had it been busy i would have completely understood. But the bar side was half empty. As well as the other side. Our grandkids food was out to us in less than 10 minutes of our order being taken. When I asked to speak with the manager, I was told she (Courtney)was on the line and could not speak with us at the moment, so we waited some more. So 30 minutes past, and still no manager(Courtney) had come out to speak with us. I find this to be disrespectful of any person in a management position. This restaurant has gone down hill since (Courtney) was placed in a management position. As a Manger myself, she would have been fired on the spot for her inconsiderate behavior towards a customer. So, needless to say, my wife and I left the restaurant without having a meal to eat.

  • Rekenna says:

    Me and my family went to the Mobile Al, location on Sunday and we was not greeted by any host nor was this restaurant was pack with a lot of people. The host was no where to be found and their was even people that was waiting before us that was just at a ding there. My husband talked to one of the customer who was coming out of this place and they said they waited 20 mins before someone even came to them and helped them. So on Sunday we walked out. Fast forward to today which is Monday we decided we wanted to go again since my mother in laws was in town and it was her last day and this is my son favorite place to eat. Well it took a minute for us to be seated down at the table. Note the other side of the restaurant did not have anyone sitting in that area. Finally after standing there a host came and sat us down at he table, this host took our drink order but didn’t come back to see if we was ready to order. So finally I got up from our table and the host and other staff members was all standing in the front just talking. While we was sitting at this restaurant the bartender that supposed to be bartender ig was also over there talking with the other staff members. The manger of this place which is a guy was just standing around as well he was not worried at all about people orders not being taken care of because he looked like he didn’t want to be there, nor did the staff that was standing in the front talking. I feel if you don’t want to do a job and be a positive light in someone day with your smile or personality then you need to be sitting at home. All the people at this location need to be fired including the manager. No one at this place knew how to greet a person when they walked in the door or even had customer service skills. I’m very disappointed and I will not be giving my money to this business ever again. Something need to be done about this very soon and quick. Yes I understand we are in the middle of a whole pandemic but that do not give a person to treat the people that walks in the door like crap. I will be filing a complaint with the B.B.B. As well .

  • valerie walling says:

    I visited our favorite Chili’s restaurant and the onion petals appetizer has been removed from the menu. I am very disappointed! Please bring them back.

  • Michelle says:

    Went to the restaurant in St Louis Missouri on Halls Ferry at 7 p.m. the store is not supposed to close 10 p.m. however after standing at the door for more than 10 minutes somebody finally came up and said that they were closed I’m confused on why the restaurant is closing 3 hours before time

  • Bee says:

    Your Brighton michigan location is beyond filthy. Floors are black,bathrooms are disgusting, kitchen is dirty,standing water in your dishroom.

  • Kenneth Banicki says:

    The last two times I’ve ordered take out from Chili’s in Lake Elsinore, Ca. They’ve messed up our orders. On 3/7/2022 our order was missing dressing for my salad, baked beans was all liquid except for 4 beans, and all the vegetables for the meals were not cooked. Manager said he would refund our money both times. The first time I had to request a refund a second time before I got it. This time I’ve received nothing and have been on hold for over 30 minutes to speak to the manager. This place has taken a turn for the worse. Manager clearly seems incapable of doing his job. He was supposed to refund 39.62. This Chili’s use to be our go to.

  • Victoria Malthaner says:

    Severe food poisoning on 03/01/22 and nobody within the corporate will call back to deal with the matter. I have left several messages and spoke with store managers on the matter. Lost wages and very ill for 3 days. Contact me.

  • Todd says:

    The move to auto pay and auto serve hurts the bartenders because it reduces personal interactions. I know the corporate goal is to eliminate humans and have bots serve our food but let me assure you, quality suffers and customers will move elsewhere. Part of the value of eating out is being served not by robots and apps but by people. Some of us like to interact and tip well. but clearly corporate is only interested in squeezing every last penny out of the value chain rather than optimizing products and service experience. Duly noted.

  • russ says:

    went entire meal without getting drinks. mgr thinks taking drinks off bill is acceptable. will not provide general manager name or contact information. horrible place and horrible manager. will never go back and will never give them anymore money. he actually put me on hold and never came back. his name was danny. CHILIS CORP. if you read this how dare you hire and allow someone like this to represent you and your company.

  • Danielle Levesque says:

    I was in Miami Lake location on wed March 10 server was ok but when we got our checks were all wrong and overcharged, we took specials at 2 for 25,00 my extra was for beer and wine, I was charger for dessert and cokes. When employee processed my pmt she told me charge declined, bull really I have more than enough in acct.. then finally processed charge but I was double billed. My charge is for total 47,89 which includes tip of 7,31. The other unauthorized charge is for 45,59 .spoke to manager Ali told me not to worry I would not be charged twice and promised me would give me perks for my trouble… 2 days later called to advise Ali situation was told he would be in after 1:30 and would call me back.. called back after lunch rush at 3;30 same girl says Ali not working today I spoke to another manager Gustavo, was to talk to Ali and get back to me, this was Friday no call back..I had brought 3 other couples which never went to Chili yet,new customers for you but now I wonder at customer relations in your establishments pls give me back my overcharge if nothing else…I tend to question your staffs seriousness

  • Jon Simpson says:

    I keep trying to leave a comment my I had an experience with a manager that wouldn’t take care of me yesterday I had a $50 gift card and I don’t know what happened and he was very rude about it and then a call back this morning and he wouldn’t answer the phone he put me on hold for 20 minutes

  • Herman jackson says:

    Martinsburg, Wv resturant

    Ordered ultimate com withribs and with delivery charges almost $50.00. Was very disappointed as the ribs were extremely dry and quesodoll were ha LG empty with n filling. Called resturant resturant and talked with “manger” who showed no empathy. Told her I expected more for the money I paid for those dry rubs. Told her I will be calling corporate office to fiñe complaint and she just said – okay. My name is. Herman jackson. Phone: 540 533 4932. Very disappointed with food and response from manager. Should have better quality for amount of money. Please respond.

  • Talisa Young says:

    I will like to make a report on a manager that works in the Winter Park area. The manager already sounded rude as I was talking to him from the beginning. I know there is a manager that is over a severing manager. I was treated rudely as I was asking for a manager that is above the severing manager. I was being threatened to be trespassed because someone else that was in my party was being rude and all I did was asking for a number to contact the manager that was higher then the manager that was on duty. This location was Winter Park and University area.

  • Izabel Alzate says:

    I have to say a was total dissatisfied with the service that I had this evening at one of your restaurants. Our food came out late and my meal was cold it took more than 20 mins for the waiter to check back. When the meal came back out again all of my party was done eating and wanted to leave so I ended up taking my meal home and not enjoying the time out with my family… I probably will never go to this place again

  • Rose chandler says:

    I have gone to the saint joseph Michigan location for years as I live right near it . I will no longer spend my money at your restaurant. I order through doordash for I have a hard time getting around . The last 4 times I have ordered the restaurant has messed up our order . I let it go the first two times , but the third time I called the restaurant and the girl who answered the phone told me she was gonna talk to the manager, she came back on phone a second later and said her manager was out plowing the driveway and she took my name and phone number. Then told me I had to call doordash for refund . I never did call doordash . So I paid for my messed up order . Needless to say I never got a call from the manager . No I ordered hamburgers and hot wings and a side of fries . We didn’t get side of fries and the two hamburgers were just thrown into container and hamburgers were flat and very overdone I have pictures I wish I could send you . They were Disgusting , we didn’t even eat them .and we didn’t know about the hamburgers before I called the restaurant again to complain that our order was messed up again . The girl that answered the phone . Don’t know her name but I called Saturday March 12 around 1:00 . She was very rude to me and told me there was nothing they could do . I had to call doordash to get refund . I told her this was the 4th time in a row that they messed our order up . There was no sorry or anything she was very rude . So I asked her it wasn’t doordash mess up it was the restaurant mess up . So the doordash is responsible for chilis mess up and she told me point blank yes ! Also I don’t care if it’s eat in or delivery the food should look edible and tasty not like I received it . I don’t even give the saint joseph Michigan 1 star . I will be showing people I know the pictures and tell them my experiences with this restaurant. I really wish I could send my pictures but don’t worry I will publish them . And the girl I talked to was very RUDE . I only had doordash refund the fries but I should have had them refund the whole order .

  • Wendy says:

    I ordered lunch for curbside pickup. I included a tip for the server. When I got there and checked in, I waited 10 minutes. No one brought my food out. I had to go in and get it myself. I called and spoke to a manager who said they were a bit backed up, sorry. Really? That’s crap. I’ve never had this problem before and if I do order again, I’ll make sure not to add a tip for NOBODY!

  • Dennis Muller says:

    Convert to indirect HVAC distribution to eliminate drafts (cold air flow) from causing food to get cold in the first few minutes after delivery.

  • Denice L Thurman-Foster says:

    This was one of my favorite spots. I ordered the chicken pasta with shrimp. I paid for my order on the Chilis app. I also ordered the chips and salsa. Requested the plastic wear. Well, I received my order,
    1. No chips and salsa
    2. No chicken on my pasta. Only shrimp.
    3. No utensils
    This is the Chilis in North Little Rock, Arkansas. This will be my last visit. Either they are illiterate or just don’t give a damn. My money is green and I want what I ordered.

  • Dante says:

    SNAP DELIVERED is replacing all major food delivery services as we speak . Save millions in delivery fees nationwide and make a BILLION through free referals. If you read this email and refer any restaurant, you will receive a percentage of every single order that goes out of those restaurants FOR LIFE , including all Chilis locations ! 4minutevid.com Use Referal Code 35053229

  • Janet zinaman says:

    I guess you get lots of complaints as it is hard to get in touch with you. To start you should be ashamed to sell such food. Ordered hamburger ice cold sweet tea no sugar rice ice cold. It was take out I live five minutes away so it could not have been from me it was cold to start with. It was in your Wellington store on state road 7. I don’t think you care about your customers

  • Gerri Reeder says:

    Hello, my name is Mary L. I was homeless for 8 months with my 7 year old son, and my brother who has disabilities. We arrive from Kansas City KS escaping a domestic violence Feb23,2019. We were introduce to The Haven Community a 
    Non-Profit Organization that is nurtured by the Kindness, Caring, Compassionate Donators. Those individuals who share the same dreams, goals as Mrs. Gerri Reeder supervisor of The Haven Community Solutions.
    Mrs.Reeder has worked for numerous years from handing out coats, to paying for a week in a hotel. Every Saturday we serve our homeless and elderly with a hot meal. If they’re in need of blankets, coats, hygiene, and toiletries we provide it. Even though this pandemic is raging we need them to know, you ARE somebody, you matter, and that we hear you as a person!  We would like to continue giving hot meals every Saturday, but sadly our funds are running low. We greatly appreciate any or all donations you are able to give to continue preparing hot meals for the homeless and elderly.
    The Haven Community Solutions
    852 E Main St, Spartanburg, SC 29302
    Gerri Reeder; Outreach Coordinator
    (864) 582-6737 Ext:1006

    Thank you for time

  • Dick Allen says:

    Why is the Terrell Chilis always closing without notice? Olive Garden next door has no problem hiring sufficient staff. Might want to look at management.

  • Alicia Yancy says:

    If I could do zero stars I would. The chilis location located at 7621 FM 1960 Rd W Houston, Tx 77070 is filthy, has very nasty customer service and even the manager doesn’t care. This restaurant should be shut down.

  • Gary Goodman says:

    Chili’s in Chicago on 119th St In Marshfield Plaza sucks!!! It’s filthy nasty customer service sucks!!! People smokes in the building staff is not skilled enough.. food takes forever to come out to the customers… Bartenders are not skilled not make drinks… Corporate Office please correct these problems your business it’s gonna last when you have not customers and bring in not income… I will continue to post. Until your problems are correct I will not come back to support your business, me and many families will turn our backs on Chilies 🌶


    I visited the Chili’s on Cockrell Hill in Dallas and had a terrible experience. I would like to make a formal complaint. My husband and I chose to go to Chili’s for our “late” Valentine’s Day dinner and didn’t expect our evening to turn out the way it did. We arrived and got seating pretty quick in a nice cozy booth. But, a few minutes later I noticed there were Chili’s employees sitting in the booth next to us. They were talking extremely loud, cursing and just really showing no respect for the customers dining in. I know they at least 2 of them were working because they’d get up and walk a way and go take care of customers that were there. Then they would come back and sit and continue with their loud conversations. The restaurant was not full as it was close to closing time so I sat there and wondered “why don’t they go sit somewhere else”. I later asked them politely if they could tone in down because we were trying to enjoy our evening and the apologized and got a little quieter. Then later when the waitress brought our food out she dropped a couple of wings on my husband lap (which dirtied his pants) and she was apologetic and said she would replace the wings. She later came by and brought a plate with 2 wings (haha). We had to ask for a cloth or napkins so my husband could wipe his pants off. My order was also incorrect but they made it right. We paid our bill (not offered a discount) and headed out. On my way out I slipped and fell hurting my knees and my clothes got dirty due to the floor being extremely dirty and greasy. Our waiter saw me fall and ran to help me out. I tried to get up but fell again and then my husband and waiter literally had to pull me up. It was a rather embarrassing experience and I was in a bit of pain as well. He immediately went to call the manager and she came out and apologized and just looked so frightened. I had to tell her everything that happened and how our evening went so wrong. She couldn’t stop apologizing and said she didn’t know what to do or what to tell me. So, she said let me at least get some information from you. She asked for my name, phone number and email and asked if I felt ok. I was pretty upset and really just wanted to get out of there. I was very disappointed with Chili’s because I felt there was no professionalism from the staff on the way they handled the situation. She didn’t even offer to cover at least our (late valentine’s) meal. I have called and spoke to another manager and she’s sending me a gift card and apparently sending my info to corporate. But, who knows if they’ll contact me. I’m thankful they at least are going to cover our meal.

  • J. Byron Kinsinger says:

    My wife and I were going to dine at Richmond Indiana Chili’s after entering the restaurant it was so dirty we had to leave before ordering floor was not sweep table seemed greaser just not clean please get this fixed we like your food but cannot eat in filth. Byron

  • Yesenia Rodriguez says:

    When an employee gets hurt on the job what is the protocol because my son burned his had at work and they didn’t bother to fill out an incident report or send him to the ER. He has a second degree burn on his hand and arm.

  • Brenda Faye Jackson says:

    I was charged for the wrong order , sun was blocking my view , when I notice the mistake I was told had to wait 7 to 10 days for a refund, then was told that I could just keep the order since I had already paid for it. I Through that this was very unprofessional to say when I order 1 ,3 for 10 and was charged 45.86

  • Pat Trombly says:

    Chili’s in Rancho Cucamonga only has 4 handicapped PARKING spaces!!!!! Need many more.
    Too many TO GO SPACES. ABOUT 9. Ridiculous!!!

  • janice shelby says:

    Chilis at 7530 S Las Vegas Blvd. has TERRIBLE service. And, when speaking to Amanda, a manager, it’s no wonder why. We’ve been loyal customers to this location specifically, and the last three have been terrible.

  • Bishada Anthony says:

    I am very disappointed with the chilis on Kendall Drive in KendallGate Shopping center. The walls are filthy and the vents were disgusting and I wanted to vomit. My party and I left and had to go somewhere else, we were so disgusted.Can someone please reach out to me so I can send the photos please. The experience was unacceptable.

  • Laura says:

    Missouri city texas chilis horrible experience bartender beyond drunk drinking at the bar cursing and giving bad service. This restaurant needs new management!!!!!

  • Kathy says:

    Please bring back the onion petals. We love them

  • Marina says:

    Arden way sac ca 95833. I’ve been going for months also leaving a great tip $10. They mess up n my food all the time. Red pieces in salad and cheese on my grandkids hamburger. Last migh service was horrible I had no fork to eat my food ask manager 10 minutes went by had to ask waitress. I told management I’m never coming back. I was so disappointed at the end three managers came and said I complained about the salad I’m not eating red to light pink salad. So the gave me a bill for $44. I ordered a $25. Meal for two and a extra kids drink. The chips the waitress told me were free. Then they came back with a $36. bill I told them I’m paying for what I ordered maybe $27. Bill o gave them $30. Don’t eat at this restaurant it took one hour and twenty minutes to get my burnt steak. After I paid the $30. They said I was kicked out of chilli by my house 🏡 ve never been kick out of anywhere. Lol if I don’t like service I just don’t go back. Arden way don’t waste your $ at this location. They have poor customer service that’s probably why no one stays at this restaurant.

  • Danni says:

    We visited our local Chili’s today anticipating my enjoyment of an awesome blossom when I was told it was removed from the menu. I am truly disappointed at this choice as your remaining options are redundant to the other area restaurant’s selections.
    Being the service has destroyed the enjoyment of this establishment, the only saving grace was this appetizer.

  • Laurel Thomson says:

    At Chiles in Centerville, UT.
    7 tables sat between the bar & restaurant. 30 minute wait on a Saturday night…
    Manager, server & hostess talking and laughing.
    I get there is a shortage of workers? Still don’t know why that is?
    Why isn’t manager running food?
    Horrible service and a joke.
    Hubs worked at Chiles in college.

  • Earl Freeman says:

    50 degrees inside! All they keep saying is the ac is broke, they were working on it today, the thermostat is broke. All the while the air is blowing cold air out.

    I have pictures with a thermometer and people in their jackets to try and stay warm. It’s like this every time. I sent pictures in a week ago about the same issue.

    FIX IT!

  • Monica says:

    Made a call ahead reservation to the chilis in the Villages fl for a large party. Got there the manager on duty an Asian girl was very rude as soon as I walked in the door. I asked who our server would be because I’ve had some issues with a couple servers and wanted to make sure all my guests for my daughters bday didn’t have issues. She started asking me a bunch of questions about why I did not want the certain server and what issues I had. Then she told me I could have the other server. We waited our time since I did the call ahead for 6:30 my whole group walked in and she looked at us and goes I just tried to call you to let you know you can’t have the other server. So if you want her it’s going to be another hour wait. I said no we will try the other server and see how it goes. Some of the people in my party already ordered drinks from the bar and was up talking to the bar tender and the server for the bar area. The manager proceeds to walk over there and tap my mom on the arm and tell her I do not want any issues tonight do you understand. My mom looked at her in shock and was like what are you talking about and who are you!? We finally got sat at our table then the server came over and goes I know you do not want me to be your server so it’s going to be an hour before you get served. I was like I’m sorry what!? The manager told me you were the only one that would be able to serve us and I told her that was fine, she goes oh well I was told something different. So just say the manager you have running that place is very immature and should not being running a place of business if she’s going to act like a child with the hostess. She was very disrespectful to me and the rest of my party. I am very glad we did give our server a chance because she did an amazing job for my daughters birthday and kept everyone very happy. She was amazing but can’t say that for the person running the business that night. Just a shame.

  • Mrpink says:

    Manager asked about my leg brace in an interview. asked how long I would have it. i heard someone hired asap next to me, but because I had a brace on n my leg I was not hired

  • Melanie v says:


  • Tina says:

    Chilis location in Zephyrhills Florida is filthy, from the window sills to the floor. Dust all over TV & ceiling. None of employees ie: servers or host or bar tenders are wearing masks.

  • Samantha S Gaither says:

    My family and I ordered curbside service at the Spring Valley Chili’s in Columbia SC. We arrived for pick up on time however after 20 minutes no one came to the car. We called inside on four occasions, and no one answered the phone. My husband finally went inside the restaurant to get the food that was very cold. We could not wait to have them recook the food because my son was sick and needed to eat so he could take his medicine. I was very disappointed with the service particularly because staff members were leaning on the counter when my husband went in to get our food and could have brought our purchase to the car.

  • Julia Johnson says:

    Went to one of your locations they have plenty of tables they only have one side of the dining room open and they told us that they couldn’t see this on one side and then there was a 20 minute wait when they have like so many tables open

  • Dr. Linda A. Townsend says:

    I would like it for someone to contact me regarding a matter at the Auburn NY location.
    I currently have charges on my credit card bill for Transactions that Total` 200.00
    I have tried to resolve the issue with the location and they atre not seeking to take care of the matter.
    I bought 100. In gift cards the scanned cards were not verified and I was charged another 100. For cards not received.
    My next step is to file a complaint with the credit card company for fraud on the part of Chili’s.
    I also know that your office often fails to respond to customer concerns as well.

  • Disappointed says:

    The Chilis Grill and Bar in Austell, Georgia needs to be evaluated and needs new staffing who is passionate about working in the food industry. I hardly ever leave a bad review anywhere, but I guess in order for a company to grow better, negative reviews should help. Great customer service and great food is highly important! Now a days, it just feels like nobody wants to work at their best in restaurants anymore. I ordered the Cajun Chicken Pasta from here, because I like it better than the O’Charley’s Cajun Pasta. I ordered curbside since I was on my break from work. The food was done on time. The pasta tasted good, but noticed the chicken tasted a little different/dry. The lady that brought my food out did not say one word to me. I don’t know if she didn’t feel good or was hurting, but she was walking slow coming out of the store and was walking slow going back. I said, “Hi how are you?” and she did not say one word. She handed me my drink and food and walked away. I said, “Have a great day!” and still she did not say anything. I hope to have a better interaction my next visit. If I go back. If restaurants don’t get their act together, people are going to stop ordering from them, and they will go out of business.

  • EmbarrassedAndOutraged says:

    I had one of the WORST experiences ever at the Buena Park, California locations ever. New Year’s Eve I was picking up an order. After waiting 40 mins there was a customer at the bar that kept getting drunker and louder. My mother came in and asked me what the hold up was. As we were talking my mom looked at the drunk customer and he told her to get in line and he would tweak her nipples too and made the motion on his own. My mom then told him he was horrible and he continued to tell her to F**K off. To just stand there and STFU and wait for her ribs. All while the bartender stood there and laughed hysterically. Oh then she proceeded to provide him with another fresh drink. There was a lot more words exchanged and a lot more laughing from other employees as well. I told the manager what happened and he politely went and told the customer something and let him continue to be belligerent. He was even running his mouth to everyone that was waiting for online orders. What a way to end 2021 huh? We have tried to call corporate and have been hung up on.

  • Amy says:

    I am at a different Chili’s and the professionalism up here is absolutely inappropriate and unacceptable. I am not the type to complain but damn. They are also over serving a dude which is also hitting on every worker up here and they are allowing it. He is so offering them money for “services”. They are not telling him to stop or anything. It is borderline lawsuit kind of behavior and gives the company a bad name.. not sure who else to tell because they will it listen here at this Chili’s. This is the address. 5212 S. State hwy 360 Grand Prarie, Tx.

  • Kristina ford says:

    Chilis Colorado Springs, Colorado Cheyenne mountain location at about 730 the To-Go (females) thought they put me on hold and started degrading me as a customer when I asked to cancel my order to redo it to have it sent earlier they proceeded to laugh and mock. The employees also acted as if they were a manager and refused to give a name. The employees there are trash. I will never order from there again.
    I will also follow up this week.

  • Scott Mosley says:

    I have a major complaint about the Decatur, Tx location. We registered online and knew our exact place in line. When we arrived at the store they confirmed our arrival and said the table we would be seated at once cleared. Two parties, one of 7 and the other of 17 arrived after us and were on the list behind us. The party of seven was seated promptly upon arrival and they were behind us on the list. The party of 17 were then seated about 30 minutes later at the table we were promised along with another they table they combined. When we confronted the hostess about this she called us a liar and that there was nothing she could do. She said we could have the table of 7 once they cleared. This is unacceptable. This has nothing to do with staffing and is about incompetence at the hostess stand. We will not be returning to this location.

  • Pissedemployee says:

    As a current employee of this trash company. Don’t support this business, while the crew does all of the work and does crazy overtime while the boss and managers collect that sweet sweet covid and other bonuses for being the top selling chili’s in New england. The workers are stuck working multiple stations alone. Worst company I have ever worked for in my life. I’m ashamed to say I work here. Can only give me so many raises before the abuse isn’t worth it.

    • Pissedoffeeployee2 says:

      I work at one in Utah and it’s the same story!! I used to love being a chilis employee and now I cannot stand it!

  • Lisa Hines says:

    We went to Chili’s in Greenville NC we waited 30 minutes as they said for them to send someone to tell us our party is to big. We waited a additional 15 minutes for management. 1 hour later we are still waiting to just be seated.

  • Carlos Garrido says:

    Dear Kelli A. Valade

    First of all MERRY CHRISTMAS to you and your beloved ones.

    My name is Carlos a regular customer since 1998. I feel discriminated by your 10601 McPherson Chili’s restaurant staff, because they told me it’s not a requirement by your company to hire Spanish/English personal.

    Laredo Tx is a 97% Spanish speaking people. Therefore your sales come mainly from that percentage of people.

    I hope I explained it clearly.

    Yours truly


  • Karen says:

    Altoona, PA Chili’s is now permanently off our list. There was not one thing during our visit that went right. Reservations – you don’t do them….oh but 3 people later you have call ahead seating or a wait list. On arrival my water with lemons had no lemon. Appetizer was cold and the dishes they brought for us to eat them on was wet and had food particles floating in the puddle on the dish. The sun was so bright we couldn’t see our menus but the server did NOT even bother to pull the shades. My husband can’t have pork, he inquired about having a double burger with no bacon. He just wanted a double patty burger without being charged for bacon but after several tries our server never told us how much or even if they could do this. He ended up ordering something else. The forks for our whole party were wet and also had food residue on them. The food arrived and we had no knives. When I was handed my plate I was disgusted to feel grit covering the bottom of the plate. Again more food particles. After asking three times we finally received steak knives about ten minuets later that were wet and again covered with what would best be described as mop water. The highlight of the experience is when the waitress taking care of the table next to us brought me some lemon slices for my water. I have served tables in more restaurants than I can list, as well as owned several businesses. I have never ever seen a fail to execute basic customer service or any form of procedures during our visit. I would have stayed and also ordered dessert and to go items but we left hungry and I immediately went to a grocery store and got food for a real dinner.

  • Neli says:

    This is the second time I order food to-go from your Sebring, Fl location and find hair (long strings of hair) in my food and desert. My visit today – after waiting 25 minutes past the time it was supposed to be done, I give my 6 year old his Pasta to see him pull out hair from his food, after he had already taken a few bites – GROSS! I took the Pasta away resulting in him crying because now he can’t eat it! “Why mommy, it’s just hair?!” This is UNACCEPTABLE, DISGUSTING, INFURIATING, and SHOULD NOT BE HAPPENING! FOOD THAT I PAID FOR – IN THE TRASH!

  • Cheryl Purvis says:

    Place an order with your Rosenberg TX location I order hamburger fries and southwest eggs the food was delivered stone cold I had to throw it way I won’t be eating at Chili’s again I know I am just one customer but for the price I paid I would expect warm food I called the location to speak to the manager was put in hold for 30 mins and hung up my order # 6446597573591047
    I had to come some where else waste of my time and money
    Cheryl Purvis

  • Tyson Dooley says:

    Went to the location in white settlement near clifford and order the combo with brisket quesadillas and chipotle crispters only received the quesadillas and was told 3 times the crispters were going to be out soon never got them and when i asked for the bill the only thing that was done by management was taking 5 dollars off the bill will never return

  • Barbara says:

    Chilis in Wilson NC should be closed. Waitstaff are in serious need of personal hygiene. I was served raw shrimp- grey & cold. Several chips had dried salsa on them with pieces of what appeared to be chicken tenders in the basket, a soggy piece of a tortilla chip in the salsa, black debri inside my daughters chicken quesadilla and brown, slimy lettuce & cucumbers in my moms salad. The bathroom is so bad – sticky floors, trash everywhere, horrible smell, urine dried all around the toilets- and this is the womens bathroom! I would be ashamed to be a manager or owner of this Chilis. When my concerns about the food were brought to the managers attention he clearly couldn’t care less.

  • Cutomer says:

    The Chili’s at Augusta west parkway is Nasty. My wife and several friends won’t eat there, simply because the front doors have grease all over them, so their thought the food has to be nasty too

  • Tammi Luper says:

    The Chili’s Franchise should be very Aware. The Chili’s located in DeSoto TX off of 35E. Was Worst Experience in Awhile no Silverware not due to Covid. Plastic ware . Server said due to employees and guests stealing. When asked about a Steak Knife it was dirty. Food on the Knife.Steak was not done properly. There was an Employee Sleeping in the Booth next to Us. The Skillet Dip was not as Advertised. Employee was Serving was the only good thing about This Resteraunt.

  • Jennifer says:

    My fam and I went to Chili’s in our hometown and both times were not good at all! The 1st time, I found a lot of plastic in my food and when I talked to two managers they both just blew me off. I was so livid cause they didn’t do anything. Then, I went again yesterday and we had the same server as before and she was slow as molasses and to top it all off they messed up my sons hamburger and had to recook it which took over 35 minutes. Again, I was livid and again I talked to the manager and AGAIN she did nothing!!! The headquarters need to make some major changes within this organization because people are just going to stop coming cause of the service, or wrong orders or management not caring!!!

  • Lisa says:

    Might be interested in checking out reviews of Thomaston ga location!
    I sent in another lengthy review tonight because managers are not checking their customers’ to-go orders and it’s a chronic problem at this restaurant. Examples of messed up orders were given.
    It seems calling and speaking with managers falls on deaf ears. I DON’T want a refund as much as I’d like the order to be correct. A refund of money is a nice gesture, but I ordered food so I wouldn’t have to cook it myself.
    And that order that never got done seven months ago that was placed at 5:15 and by 8 was still MIA, yes, that was mine, too!

  • Vanessa Collins says:

    There was a insect found on my granddaughters broccoli here at the Fort Wayne location on Coliseum Blvd.

  • Becca says:

    Just ordered a Classic Ribeye To-Go@Chilis in Ardmore, OK & one side of the steak was raw.

  • Debbie L Halloran says:

    Just ate dinner at chili’s in Bardstown tonight with my sisters and 2 of us ordered wine, needless to say there are no prices listed on the menu but we assumed 9 ozs of wine could be no more than $6 which is the normal rate for wine at restaurant of your standing. We got our bill and we paid $40 for those 4 little glasses of wine that didn’t even equal 2 glasses and on top of being over charged they weren’t even served in wine glasses. For that amount of money I could have bought 2 bottles of wine. You are gauging people and I won’t ever be back in your restaurant to eat. I can go to better restaurants and pay less for a glass of wine and get it in a wine glass. My sister ordered a soup, tortilla I think, and it was garbage she couldn’t even eat it. The food was lukewarm. Overall the night out to dinner at your restaurant was very disappointing.

  • John Binam says:

    Just stop at chili’s like we always do the chills in North Carolina don’t serve Veterans the one in Russvillville Arkansas does you need to hang sign up everyone welcome but Veterans we won’t serve them they are trash

  • Brian Peterson says:

    Is it policy to ask people to wait to be seated when over half the seats in the restaurant are open? People are being told 15-30 minutes for a half empty restaurant. Even if you are short staffed allow people to sit and wait other than stand around shoulder to shoulder.

  • Claudia Rodriguez says:

    Awful service in Alice Texas Chili’s restaurant

  • Claudia Rodriguez says:

    Extremely bad service in Alice Texas manager Derek westerman soup was not served before Andre later they set the soup was frozen they brought us wet plates no napkins and a cockroach came out for the side of the table I talked to the manager he could not give me a provided me with a corporate office number

  • Luis says:

    We have to wait on waiting area for 20 minutes and they have 20 empty tables or more bad services

  • Cee Cee says:

    Recently got hired at Chilis in a Southern State. Watched an hour video on Chills health and sanitation standards and requirements which were encouraging, only to find out on my first day of work only two or three of all the workers followed the health and sanitation requirements, or safety of the staff. The place was very nasty where food was being prepared and unclean. Some customer got sick, probably from food poising, threw up in the bathroom and it was told directly to the manager who replied, really?
    The mess remained in the bathroom even after closing. I am really disappointed with the misrepresentations this particular location demonstrates and will probably quit because of poor management and unsafe environment. The back door was left wide-open at 2:00am in the morning during the most dangerous time of the year for robbery. I prey all Chills are not managed as this location seems to be…There is so much more I don’t want to list. However, Im certain I will be fired once I am discovered, but I know I could completely turn this location around if I was in a place of authority. I would keep the salary I have for 30days and promise a complete reversal of these issues. I have started to clean up with one other employee there who really cares but is afraid to speak up for fear of termination.

  • Anonymous guest /close friend of a person that has been Agnes with covid from ur employee by the name of Holly Holly works for the Chili's in Los lunas says:

    Chili’s is not taking the proper precautions to the covid-19 a worker from the los luna’s store has covid-19.

  • Anonymous guest /close friend of a person that has been Agnes with covid from ur employee by the name of Holly Holly works for the Chili's in Los lunas says:

    Yes I’m inquiring about ur employee’s having there covid-19 shot’s my friends girlfriend work’s for the chili’s n los luna’s and she has covid-19 the reason I know is cause he has been hospitalized for covid-19.

  • Sheila says:

    My husband and I just had dinner at the Chili’s located at18900 East 39th St S, Independence, MO 64057. Hostess did not even greet “Hello, Welcome to Chili’s” as use to be the norm for this location. We ordered the 2 for $25 and the food was served to the table cold as if the food had been waiting for our server to pick it up. I had to ask for refills on our water and unsweetened tea. When the skillet chocolate chip cookie was delivered to our table it was hard as a rock and very visably burnt yet served anyway. The manager offered to make a new one but at this point it was too little too late. Also, management should stick to the dress code and not be wearing crop tops and leggings that show their mid-section. Completely unprofessional attire. I could see from management down why this particular location is failing in excellent customer service.

  • Ely says:

    Can we please have the nfl package back at the Palisafes Mall like Yardhouse.,

  • Will C says:

    The following is regarding our dining experience at the Chili’s located at US 281 and 1604 in San Antonio, TX:
    When we were seated, we were given a QR code to scan to pull up the menu. Because we wear reading glasses, we asked for and were provided with a physical menu. On the menu there was a “3 for $10” deal so all 3 of us ordered that and pointed at the menu while doing so, indicating this is what we desired.
    When the bill arrived we were charged an amount in excess of the amount stated on the menu for each meal. When we pointed out the overcharges to the server, she indicated we would need to speak to the manager to address our concern. The manager, Ricardo Renteria, stated that the prices on the menu provided us were incorrect and flat out refused to honor the stated price. I have never been given a menu and then been told it will cost more than the menu price after the meal. With no other choice than to pay the overcharge, we did so on a credit card and will take the matter up with the bank. One other thing very much of note. I used the restrooms which are near the kitchen prior to leaving.
    On my way there I got a good view of the kitchen and it was extremely nasty (the floors covered with liquids and food).
    There is no excuse for being charged more than the stated menu price or for having a dirty kitchen. We dine at Chili’s frequently, but I guess we will have to drive further to dine at one with better management.
    On the bright side, we dined at the location in Boerne a couple of weeks ago and that one was excellent!

  • Dalynn Cruz says:

    My husband and I and my stepson had dinner for our granddaughter birthday at the chili’s location at 11400 East Freeway, San Jacinto City, Texas 77024. We arrived at 7:00 our drinks and food orders were taken by 7:15. I took 20 minutes for us to get our drinks. The server who brought the drinks out was rude to me when I told I had unsweetened tea. My stepson and grandson Dr Pepper was mostly carbonate water. We told the server who brought them out she took them. I waited 30 minutes for the drinks and got up and went to the kitchen told our other server about. She checked on it was told she took them out but never did. We had to get different drinks for them. On top of that it took until 8:30 for us to get out food. My stepson hamburger was burnt and the fries were cold, my husband didn’t get his hamburger until 9:00 after everyone else got there food. His hamburger was burnt and the lettuce was bad it like it was left out of weeks. I told my husband not to eat. I had the shrimp Cajun pasta it had so much red pepper on that my mouth and throat was on fire. My daughter in law’s Cajun pasta was the same way my was. My grandson pizza was cold. I regularly go to Chili’s at different locations and never had rude a rude server on had server hand food across the table over my head. We complained to the manager. But I wanted to let you know that I will not go back to this location ever. I have worked in the restaurant field and if this had happened in our restaurant people would have been fired. Having to wait for over a hour to get our food when the restaurant was not busy is unacceptable. You will be getting my complaints from other of my family members about the rude server, awfully food and how the manager took for ever to come out from the back to talk to us.

  • P Quinonez says:

    On 11/11/21 we were at your stone hill 78660 restaurant sitting at bar a waitress behind spilled a by large and heavy tray on floor The tray hit my back first before hitting floor mgr on duty didn’t seem concerned about me nor offered any discount. Although she was extremely busy kissing up to party whose food spilled on floor. I am not asking for injury compensation. I do believe mgr could have shown more concern instead of just kissing up all night to other party we’ve spent over 1000.00 dollars at this store this year. Pete W 5129400695

  • Current Chilli's Employee says:

    I am a Current Chilli’s Employee in PA #75. I was told (By the GM) that my rate was going to go up to $13 an hour but it only went up to $11 (only for afew months). Now I’m currently only making a rate of $10.75 an hour. What happened to my quarter (25¢) and why was I lied to? Can I at least have my quarter (25¢) back? Who do I have to contact because clearly it’s not helpful to talk to anyone at this store because they are just going to “Talk A Good Game”. If they don’t start talking the talk and keeping promises; I’m going to start walking the walk; Straight out of there!

  • Tiffany Garris says:

    The Florence South Carolina store is cashing out orders as picked up when they are not. We literally stood in the pick up area for over twenty minutes and was NEVER asked if we had a order at all. So we walked out. Thirty minutes later I get a email saying thank you for my order and how was the food to do a survey. I wasn’t given back my money or even called back about a refund. At this point your company is stealing money to keep loss down.

  • Benton Lovoi Jr. says:

    Dear Chilis Boss i recently ordered food from your Thibodaux location and im just gonna say it the food was shit i ordered rips and i wondered where do you find a cow with no meat on the rips really no meat. My wife ordered the chicken fried steak and it was so cold the gravy didn’t move really you could hold the meat up and the gravy wouldn’t fall off it looked like a freaking f’ed up cookie with icing. Now your black beans were good even cold. Normally everything would be delivered on time buy it would be still be hot. and your ribs have are very meaty, seriously where did you find the anorexic cow how do you not have meat on a rib. while this is really the first bad experience we have had with Chilies and we have had a storm come through and yall have a lot of good food if your not ready to open don’t open its better than serving shit food. now yall are in The great state of Texas so i know you are not offended by my words and if you are have your restaurants stop serving shit food….. and I’m considering a change of jobs if you need some one to train as a manager give me a shout …… god bless Chilies is still awesome…. no offence

  • Amber says:

    I am a Employee at Chili’s for over 3 years! I use to love working for Chili’s I have meant codes here at my Chili’s and I am truly versatile! I am starting to hate my job now that we have “food runners” this is a great Concept and works great for a busy store but my store is not a busy store so because of labor cost they can only have certain amount of people on which means most of the time when management has a jump on the line to help cook I servers are getting around to getting her own drinks and still tipping 5% of our sales. It is extremely upsetting they used to be able to do this with a partner and makes so much more money here making me love my job make me wanna come to work now I have to tip 5% of my sales which isn’t always so upsetting for me but today Veterans Day I had numerous tables that came got water a free meal and left no tip! So I payed to take so meany tables tonight! I truly think Chili’s as a company should have Gratuity included if we are going to be forced to give are tip money away! For some people have I g food runners are great! I on the other had an a strong server and my seals are not changing so my still around the same yet I am making less money

  • Kent Shiplet says:

    I am a 72 year old Army Veteran who visited your Edmond, OK location for their annual Veterans day celebration for which I am very appreciative of. For the first time, I was shocked, disappointed, and actually angered by how I was treated by the staff person who greeted me as I entered. His name was Zack Anderson. My impression was that he may have been an Asst. Manager. I informed him that my wife was disable and I needed to get back to her soon so could I take my Veteran Special via takeout? He firmly said NO, dine in only plus due to supply chain issues he would not provide take out containers. When seated and greeted by a very nice 50 ish hispanic lady I mentioned that if my wife called, I would have to leave immediately. She said no problem, I will bring a styrofoam take out container when the food arrived. This Zack guy saw the container, came over, scolded my nice server and the staffer who gave her the container then turned his anger to ME, you know….., the customer and in front of staff, told me I was abusive and deceptive! I couldn’t believe he spoke to me in this manner!! This guy has a shirt fuse and WILL LOSE YOU CUSTOMERS and staff. I will await a response but if it’s not received and appropriate within 10 days, I will spread this incident throughout the internet!

    On a brighter note, at this same store 10-12 days ago I pick up a take out order which was brought to my car. Your staffer Maddie couldn’t have been nicer or more professional. Suggestion: Fire Zack and promote Maddie!

    Looking forward to your response,

    Kent Shiplet

  • Jennifer Silva says:

    I am so disappointed. There is an issue with the website. We ordered our meal at the wrong location, in the wrong state. I immediately called back to cancel, only to be told that I need to speak with “HR”. I told her that HR is for employees and not customers. I then asked to speak with the manager and he kept saying he couldn’t figure out how I ordered in the wrong place. He told me that I would have to wait 5 days before I could get my money back. I am so disappointed with the customer service.

  • Stephen Kampman says:

    Schertz #1185
    What a horrible experience. We called in an order to go, real easy: got there 2 meals were not done, waited over an hour for two meals to go.
    Chicken fried chicken, we got chicken fried steak (meal not ready for p/u)
    hamburger & fries, soggy after the hour wait
    santa fe chicken salad, was lettuce and chicken only (meal not ready for p/u)
    quesadilla salad, asked for no tomatoes-got them, they put spicy red pepper on it
    ribs were the only thing right but were cold after the hour
    Mark, manager?, did say he was going to do a refund, this was not the birthday dinner we expected.

  • Paul Henry says:

    Tonight, November 3, 2021, we were at the Sebring Chili’s #300 was the worst service we have had at a restaurant in many years. There were 8 people in the party and 2 of the people did not get their meal until after everyone had eaten. The manager did not even come to the table to apologize for such bad service. It was not the waitress, but the kitchen staff. Tonda was in tears because she tried to make things right. Again it was the manager and the kitchen staff who were incompetent. The waitress had to come to the table and say that the two people not getting their meal did not have to pay. That should of been the manager. If this how your corporation runs a business, then you need to close all your restaurants. Very poor leadership from the top down. we all will never be back and I will tell everyone I talk to not to do business with Chili’s.

  • Adelli Rodriguez says:

    PLEASE BRING BACK THE JALAPEÑO ONION STRINGS!!!! Those were waaaaaaaaay better. I’m begging you. Please!!! It’s been years without these and it’s time to bring them back!!! Today is my birthday and this would be the best birthday present from my favorite restaurant.
    Visalia Ca.

  • Daymon Schmidt says:

    I ordered curbside pickup Chilli’s took my order online and charged my debit card we waited and arrived at time given my order would be ready I show up and it looks like a ghost town dead not 1 car nobody inside needless to say I got charged and didn’t get any order and waisted a bit of my time and gas on this joke I’ve got the receipt in my email I WANT MY REFUND THIS IS THE WORST SERVICE OR BUSINES EVER TO EXIST!!!!!! IM MORE FURIOUS THAN YOU EVEN CAN START TO IMAGINE SOMEONE CAN GET I EVEN EMAILED THE OWNER COMPANY 3 DAYS AGO AND HAVE GOTTEN BO RESPONSE!!!!! THIS IS THE LAST TIME CHILLI’S WILL EVEN HAVE A CHANCE AT ANY OF MY MONEY OUT PROMISE AND IF THIS DOESN’T GET RESOLVED I GUARANTEE MY ATTORNEY WILL GET IT RIGHT!!!!!!

  • fred says:

    GOOD afternoon, we are very disappointed in your location in Holtsville #664.E were a party of seven the waitress first got our drink orders mixed up with another table, than the entrées, served guacamole with hairs in it, a glass with lipstick on it never came back to ask if we wanted any more drinks, than to top it off gives the other tables bill which my son paid. when we saw the mistake my daughter in law went back to the location and was treated very rudely

  • vicki martin says:

    My husband and I travel 3 – 6 months per year in our RV. Because of our special diet and the fact that Chili’s will accommodate us, we have eaten at this restaurant more than any other restaurant for the past 30 years. We love the food and the staffing.

    I have just one complaint–no matter where we eat, the places always look dirty. Today, I looked closer to see how this could be when the paint is usually fresh. On closer inspection, it looks as though the glass in the windows could be the same glass originally installed when the stores were built. They are scratched and look dirty even when they are actually clean. The floor boards and window sills appear to be unchanged as well. The sills have suffered a great deal of damage with no real repairs, just paint over the damage with no attempt at plaster. The baseboards are kept painted also, but there appears to be at least 20 years of compacted sludge at the tops and bottoms of the boards.

    Each time I go into a store, which is never during rush hour, none of the tables have been cleaned. When they do clean them, the old wood still doesn’t look clean. The wood is still good but needs to be sanded and varnished. Today, when my friend paid, the machine on the table had dressing and gravy on it from the previous visitors. I looked at some of the other tables that were finally cleaned by 3 p.m. Most of these little cash registers had food and greasy finger prints all over them, a great way to catch the flu. I think it is fair to say that when they clean the tables they do not clean the machines–and I should mention the salt and pepper shakers are often greasy. I always take in some anti bacterial wipes, something I don’t need to worry about at other stores.

    Is this the image you shoot for?

    Lately, I have noticed that the seating hostesses are missing as well, except during the busiest times. This makes me wonder if Chili’s is cutting corners because of lost clientele. If I had a choice, I would eat at other establishments but few of them will prepare food without spices, dairy products, etc on them.

    Today, I began to wonder if your business is suffering. If so, might people choose other stores because they prefer cleaner environments? I sold real estate for 10 years in San Antonio, Texas. Ironically, each time the economy slowed down, the broker quit advertising to save money–or should I say, he shot himself in the foot? So, we lost business from the slower economy and from the lack of phone calls into our office. Just saying–if you invest in your business during this improved economy, you may find that people will keep your stores filled up at lunch and during the afternoons, not simply during happy hour.

    Missing the days of the crisp, clean Chili’s stores,


  • Nancy Lee says:

    On May 17, 2019 we went to the Chili’s in Morgan Hill, CA we ordered The Mix n’ Match Trio and Mushroom Burger……..we were satisfied with both meals.
    Question: Our bill came to $31.15 and we gave our waiter two gift cards totaling $35. We asked server Eduardo for the balance of our gift card and intended to give the tip in cash…….he told us everything was taken care of and there was no balance left on the gift card.
    WHOA!……was he suppose to take his own tip off of our gift card?……..I was pretty shocked but didn’t want to create a scene because his tip would have been in the 15% range…….however I did not like or appreciate the fact that he took it upon himself to take the tip without consulting me first!!
    What is your response to this?

  • Terry L Kerns says:

    Myself and my family had dinner at a chili’s in Waldorf Maryland. Myself and one of my daughters order the shrimp tacos which came out cold as if they took them out of the refrigerator. Then our waitress came by I asked to talk to her she replied that she would be back in a min so we waited for 10 mins for her to return which she never did. Then I got up from my seat and went to other waitresses and asked for the manager. The manager came over then we proceeded to let her know that mine and my daughters food was cold she removed them and said she would get it remade that took 15 mins where my other family was done eating when we received our food again. The food was cold again so I asked for the manager again she made excuses for why it was cold. I would like you to know that we sat right outside of the kitchen.

    Myself and my family will not be eating there any longer.

  • Margaret says:

    My husband and I just had lunch at a Chili’s near us. My husband ordered a mushroom burger. The waitress ask if he wanted fries. He asked if he could get something other than fries and she responded with, yes. He asked what his options are and she listed of several things. He choose a salad instead. When the food came his had fries. He said he didn’t order the fries and she said she included them by mistake and there wouldn’t be an additional charge. When the bill came it had a charge for the side salad. We pointed this out to the waitress and she said the salad was an additional side. I spoke to person at the front who stated all burgers come with fries and the salad was an additional charge. I explained the conversation we had with the waitress and he still said the salad was extra. This was the opposite information from what we had been given.
    I just want to let you know I do not appreciate dishonesty or misleading business practices. Not only has this practice lost you a customer but I will pass this information on at every opportunity.
    Margaret Murphy
    Store address was: 7385 W. Colonial Dr., Orlando, FL

  • John Wooley says:

    To whom it may concern , I live in Stephenville tx. and my wife and I enjoy your Restaurant here very much, the lighting in your parking lots is very very dark, 5 lamps in the parking lot have gone out months ago,or longer, we have stopped going to eat there until the lamps replaced, our supper club has stopped also in hope this gets resolved soon , John Wooley Thank you,

  • >