Where is Chicken Express Corporate office Headquarters

Chicken Express Headquarters Address and Contact

Chicken Express logo
  • Address: 130 NE Wilshire Blvd, Burleson, TX 76028, USA
  • Phone Number: 8172958886
  • Fax Number: N/A
  • Email: N/A
  • Number of Employees: N/A
  • Established: 1988
  • Founder: Richard & Nancy Stewart
  • Key People: Richard Stuart (CEO)

Chicken Express Headquarters Location & Directions

Chicken Express Headquarters Executive Team



Richard Stuart


Nancy Stuart


About Chicken Express, History and Headquarters Information

Chicken Express was incorporated back in 1988 by Richard and Nancy Stuart's Stuart Group Inc. in Benbrook, Texas.

Chicken Express is a chain of fast food restaurants spread over the Southern United States. The restaurant provides a variety of food items such as side dishes, catfish, chicken tenders, and fried chicken. The chain is also very popular for their iced tea. Chicken Express is based in Burleson, Texas and is spread over more than 200 locations in Texas, Arkansas, Georgia, Louisiana and Oklahoma.

Chicken Express Headquarters Photos

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  • Disappointed and digusted says:

    The absolute worst service order was wrong I had to scream at the top of my lungs for the Drive Thru as the headset was nor working properly I will never return to another one again 3rd visit and 3rd they get my order wrong they need to close down they suck at everything biggest rip off ever.. food not fully cooked … when you have a husband and wife as a CEO and CFO you know it is a rip off.. Do not fo there….

  • Lost customer says:

    It amazes me that they have no other means to serve there customer other than drive through which is half ways down the high way because they have no one to bring food out and they won’t open there doors to ordering inside. I can understand the dining room being closed but ordering at the counter should not be.

  • Marla says:

    Last night I went to pick up dinner for my my family at they chicken express in Fort Worth on berry street, the girl who took my order made me shout over her loud background noise repeatedly. Which I later found out was a tv they had on blaring. When I finally got my order placed and waited at the window I had a feeling she didn’t get my order right due to the noise. So I pulled over on my way home to check. It was wrong so I went inside the restaurant to have it fixed. I was missing a leg and my fish combo didn’t have any hush puppies. I was floored with how I was treated inside. The manager came to me and argued that hush puppies did not come with my meal even tho it was right above him on the menu. He made me pay extra for them. While I waited, they were talking about me like I wasn’t standing right there. When I got home I was pretty upset but I didn’t want to make a big deal so I sat down to eat and discovered my fish fillet was inedible. It was hard has a rock and fell apart when I snapped it in half. I settled with just eating my sides so my husband could enjoy his dinner but when I tried to eat a hush puppy the same thing happened. I don’t know if they fried them to death or how they could provide such horrible food. I paid 37 dollars and we didn’t eat any of it. I broke down and cried and we went out to eat somewhere else. We called the store and got no apology, only snide comments.
    I feel personally attacked by this manager and I will never be going back. I will make sure everyone knows how they treat people. I feel like I was robbed.
    I would have taken all the food back and asked for a refund but I know he would have denied me and honestly I couldn’t bring myself to be around him again.

  • Angi says:

    In Norman, Oklahoma picking up a order for postmates. I had 2 cars ahead of me, and a long line behind me. I finally get to the window to pick up the order to find out I need to pull up and wait. I watched about 3 cars behind me get their order and leave. I tried to enter the store to find out where was the order I needed to delivery. The doors were lock. Go figure, I do not eat at this place because the people who work here are Rude. Just to let you know. I have been in the foodsevice for over 20years. I have been a RMG of hugh business. This is not how you treat customer. I will be letting people know. This place to be closed.

  • Steve says:

    I really like your food, but after sitting in line for 20 minutes and then ordering to find out I can’t get a #3 because they were out of legs and thighs is pretty discouraging, I hope this is addressed soon, KFC is just down the road.

  • Patricia Cornwell says:

    I live in azle tx , i have been assisted manager at two fried chicken establishments i know you are not to sell chicken after hold time , the last two times I’ve gone to this establishment I’ve received chickem that was way past hold time , yesterday i got violently ill from old chicken. This needs to be addressed ,getting people sick is not good for business. Tjank you


  • Meshun says:

    Went to chicken express on Cockrell hill and wheatland at 932pm and they closed at 11 the girl told me they were out of chicken strips and they had only chicken so I replied how long has the chicken been there and she said u want me to tell u the truth I said yea because I’m gonna be eating it then she said oh about 930ish so I said how long for fresh chicken she said oh we not cooking no more chicken then I said so yall are really gonna serve that food thats been up there for 1hour and thirty minutes to people I thought that was just wrong and deceiving of them something needs to be done……

  • Concerned Guest says:

    The Store on West Berry in Fort Worth has the worst management team-they do drugs on the workplace, show up smelling like drugs and they treat employees like trash, they harass employees based on race and age-this is the worst location with high turnover in management and people-

  • John says:

    On my last three visits to Chicken Express located at 10930 Central Expressway, Dallas, TX they left out the biscuits on 2 of the orders and gave me rolls instead of biscuits on the 3rd order. I did not find out these errors until I got home. They have also eliminated the $20 – 15 tenders deal just so they can gouge customers for an additional $5. When I discussed the errors with the employee at the store they said stuff like that happens and they will try to do better next time. That is poor customer service. I expect I will not receive a response from company headquarters which is typical of the poor leadership within the company and is reflected in the service provided at that location. I will no longer patronize Chicken Express and will become a loyal customer of Golden Chick or KFC. I will make sure I inform everyone I know to not patronize this location and recommend they use any other chicken fast food other than Chicken Express.

  • Charles Tucker says:

    Have been go to/dinning at the Saginaw, TX. location for a long time. It seems that I must be “Snake Bit” with this location. Every time, and I do mean every time my wife or myself go through the drive thru there is something wrong with the order and today was no exception. When dinning inside, I never have problems, however, every time I use the drive thru I cannot get an order that is correct. I placed an order today (2/28/21) and ordered an extra mashed potato and an extra gravy. when I get home, low and behold I’m short a gravy. Why???? When I order across the counter they can get it done correctly but when I place an order in drive thru its never correct. Normally, I don’t go back to the store over something as trivial as this but this is the last time. I go back to the store and a “I’m one of the managers” when asked over an order of gravy that wasn’t included. By the time I returned home, my lunch was luke warm to say the least. I wish you all the luck in the world but not with me or my money any more. And one more item. The store always remembers to put napkins in the box, however, when you get home, the napkins are saturated from the grease off the chicken. So, what good are the napkins?

  • Alisha Lopez says:

    My family and I went to the Greenville Tx location tonight and ordered 2 family meals with an order of rolls. We got home and found roaches in the box of rolls. I called and the manager didn’t seem surprised at all. He wanted make a whole new order. Who wants to eat food that’s been around roaches. They need to clean it up.

  • Laura says:

    This comment is regarding the Loop 288 location in Denton, Texas. My teenage daughter worked there until today. This past weekend, she was just starting her shift and begin coughing. She told her assistant manager that she was not comfortable being around the food or the customers, and she was sent home. The assistant manager told my daughter that she found someone to take her shift and that she was also not to come back in without a COVID test. My daughter called upon coming home (10-15 minutes later) and spoke with the same assistant manager stating that she could get a COVID test, but if it were negative, could she come back in for her shift the next day? She was told no, so my daughter found someone to take her shift for that day (Sunday). The test was negative, we took it to the location, and my daughter was told she could return for her shift today, as there was no known exposure to COVID.

    Last night, my daughter hears from a fellow co-worker that she is going to be written up for what happened over the weekend. My daughter asks how this this co-worker knew and the answer was, “The assistant manger told me.” So, my daughter goes in for her shift today, is immediately called in to the owner’s office, and is told that she is being written up for not finding coverage for the Saturday night shift she was sent home from! Her employment contract is then pulled out, and highlighted where it states that when not able to work a shift, the employee must call in and find coverage 2 hours prior. Sent home sick!!!! We know 2 hours ahead of time that we are going to be sick? My daughter is then told that she will be watched carefully and if she is seen huddling or socializing too much, she would be terminated immediately. My daughter refused the sign the write-up, stating that if she is going to be fired on the spot for socializing (which has nothing to do with the write-up in front of her…..and she has zero write-ups to date since being an employee there 9 months) can she give her 2-week notice? The owner says he would take it now and then gives the assistant manager on shift….the same one from the weekend…a thumbs up! I am not joking, an actual thumbs up.

    My daughter then goes to call me to let me know what has transpired and the owner tells her, “You have 2 minutes to get off my property.” My daughter goes outside to her car, phones me, and I immediately call to speak to the owner. I identified myself and aksed if he could clarify the interaction that had just occurred. He….the owner, Tom….told me that my daughter had been written up for not finding coverage for a shift Saturday night. I asked him if this was the same shift where she was sent home and told that the assistant manager told my daughter that the shift had been covered? He said that this was not the way it was explained to him, and I told him that I heard the assistant manager state this on the phone when my daughter came home that night and call back to inquire about the Sunday shift. He said it was irrelevant, because my daughter had given her notice and he accepted it. I then told him that I wanted it officially documented that his assistant manager…Bri…had been discussing the status of this write-up with other co-workers last night, and we were informed of that by them. I told him that is a violation of professional standards and ethics, and Bri should be held accountable for discussing the discipline status of an employee with others! I was told that he would look into it and that he was not sure it happened.

    Okay, I do not complain about things, but this entire situation appears strategic, targeted, and is absolutely not professional. My daughter does not need this job, but the series of events that unfolded should be examined! I am sorry, but this is how Chicken Express corporate offices want their employees to be treated? No thank you, and I assure you that I will be expressing my concerns over this inappropriateness to anyone who wishes to give that owner and location their money. No one should be running a business like that!

  • Paul says:

    My wife and I went to your Chicken Express in Sherman Texas on12/29/2020 . Went to the door, looked in, turned and walked away. Employees had masks on …. all pulled down under their chin . Uhhh …. in case no one told you , we are in a PANDEMIC and you serve food . For God sakes , cover up .

  • Carl says:

    I have been going to the Chicken Express at 3100 Basswood Blvd in Fort Worth for years. I have always been happy with the service until the point where they only have the drive-thru option available.
    I always order a family meal and since having to go through the drive-thru my order hasn’t been right once. It has been over five times that I have gotten drive-thru orders there and it has been wrong every time.
    It has happened so much that I have come to the conclusion that it isn’t an accident. I believe that they are giving people whatever they have just to push the drive-thru along.
    I always pay extra for extra breast. They have never gotten that right.
    Half the time I don’t get gravy with my mashed potatoes and gravy.
    And some of the times I don’t get enough corn nuggets to feed two people, much less a family.
    I will take my business elsewhere!

  • Nan Crow says:

    Worst experience. Waited 45 minutes for a simple order. Located in Lancaster. It’s a all black employees and I’m white. Cant help to think it was done on purpose. Demand an answer. Now!!!!!!!!

  • Garrett Cloud says:

    I came through the drive through at 8:20 on 11/18/20 and was shocked and very disappointed to watch an employee sit on the counter right next to where my family’s food was I am very upset and disappointed

  • Cathy Porter says:

    I just went to Chicken Express on Boat Club Road, Ft. wort, TX. 76179
    I ordered 3 chicken livers with potatoes. I got my order (Drive-thru) very quickly. I checked the chicken livers, they were cold and hard as a rock. I went back asked for fresh ones, the young lady was very aggrevated and said it will be 6 minutes. I said that’s fine. 10 minutes later I get them, no gravy, cold potatoes. I couldn’t believe the quality and service. The worst ever!!! I will never go back and will also write in the Nextdoor App along with many others about the worst service and food quality.
    Cathy Porter
    720 Gray Wash Drive
    Ft. Worth, TX 76179

  • Brent Lundquist says:

    I don’t know what to the the Lawton store!! For the last two years we have going to them with no problems, but today all went wrong!! Order to go at drive thur # 220 at 632 pm. Person Ashton w. 1. We ordered 12 piece with coleslaw, got home no slaw!!
    2. We gave her military id but no discount on ticket, normally 10% !!
    3. I am a 100% disabled veteran and I gave her the no tax card, but she put on the tax anyway!!
    4. We ordered apple pies but we got cherry!!
    5. We have tried to call for the last 3 hours to talk to someone, but the line has been busy.
    Be careful when going to this place. I will post this to both Facebook and the military chat site!!

  • KK says:

    Someone from corporate needs to check on the Manager in Duncan Oklahoma. She is rude to the employees in front of customers & to the customers. She loses more employees than she can keep on the job. No respect to anyone. I will say something to her the next time I hear her belittling an employee.

  • J says:

    I was so excited when I heard that our little town was going to get a Chicken Express, the only 2 I had ever been to were wonderful. 90% of the time I have gotten chicken it was old. After a few times I corresponded with the owner and his answer was when you call it in ask for fresh chicken. That is the stupidest thing I have heard. Well I did and of course it worked. I don’t feel like I should have to ask for fresh chicken everything I call in. The biscuits I love are left over from the morning, so I can’t get the biscuits which should be sooo delicious. Tonight was the icing on the cake, 8-8-20 6:09 pm order # 259 at the Hearne, Texas location, the mash potatoes were dried all around the edges and came out of the container in one lump. I refused to eat them but my husband tasted them and they were terrible. I refuse to talk to him again and this is a disgrace to the Chicken Express name.

  • Mark says:

    In Stephenville.

  • Mark says:

    Love your food and want to patronize our local restaurants, but drove through today and only one employee was wearing a face covering. Seriously? We’re in the middle of a major pandemic!

  • jesse c. says:

    These comments are related to your store in round rock, texas, Palm Valley blvd. I tried to enter the store and the door was locked, this was on a friday, July 10th, 20, time was 4:38pm. After I placed my order and waited in line to pay for my order, thru the drive thru. I asked the young lady at the window, “why was the lobby not open”. Her response was the manager did not want the lobby open. This was the most lame excuse I’ve ever heard. Not more then a couple of weeks earlier the lobby was open and I placed my order and went about my business. So I know that the lobby had been open for customer access. If everyone is wearing a mask (both customers and employees) the lobby should be open. I’ve been to the Frisco store and the lobby was also open for access to place orders. Someone was probably to lazy to open the lobby for customer access. I hate to stand in car lines and waste fuel especially in this heat. I try and frown on doing business with companies that won’t open the lobby. I also had a problem with the poppers the last couple of visits they are not as good as they have been in the past. I don’t know if you changed vendors or what, but i feel like i’m getting ripped off paying good money for those poppers I have been getting. Things need to change at this store.

    Jesse C.

  • Kimberly says:

    I’m not sure who’s in charge of chicken express in Gladewater tx but you need to teach those kids that that the mask go on their faces not they’re chins, were probably all sick now, and they are the unfriendly bunch of people

  • Becky Carson says:

    Placed an online order at the Store on N. Penn in OKC. My husband went to pick it up thru the drive-thru and was told the order was not ready to pull up. He pulled his can’t miss RED Ford F-150 to the front and waited as instructed. After an hour we were worried about him and called. He told us he was still waiting. My daughter in law told him to get back in the drive-thru. He did and told us there were 11 cars in front of him so we called the store. The order was ready and he just needed to wait. My daughter in law asked how they were going to rectify the fact that he had waited over an hour. The said they thought he had left. The Mgr., Christain, told her it wasn’t the store’s problem that it was a post mate issue. By the time he arrived back to the pool with our food it was lukewarm at best, and wet from condensation. We had no utensils and a napkin for the 5 of us. My grandchildren waited over an hour to eat and most of it had to be thrown away. I called the store when we got home and was told basically the same thing. Christain stated it wasn’t their problem it was a post mate problem. I asked could someone not have taken 5 seconds and looked out the window to see if he was there and she said no. HORRID CUSTOMER SERVICE!!

  • L Martin says:

    repeat patrons of your Roanoke & Flower Mound TX stores. LOVE your food and have always had friendly, courteous service EXCEPT for the Decatur, TX location right off of HWY 287, Friday, 7/3/2020, about 7:30pm. Stopped there on our way to our ranch property in Alvord & the dining room was closed due to Covid. Drive thru was open but we could not go through as we were trailering our boat. knocked on the door & one of your associates came out & I requested they take our order for to go as we couldn’t access the drive thru. the young lady stated that someone would come out to take our to go order. we waited for 15 minutes before someone came out again after employees inside were standing around trying not to make eye contact w/us as we waited. A tall, thin, dark haired, Hispanic young man came to the door an told us it was going to be a while before they could get to our order, yet there were 4-5 employees inside standing around socializing & waiting to box up drive thru food. I stated we’d waited already for 15 minutes but he just kept repeating himself. At that point I left, hearing him & the rest of the employees laughing. Very disrespectful group of young adults. Management should implement more at your service training for employees at that location. Decatur parents……teach your children to be more respectful & perform the best they can at any job they have or will have.

  • Daniell says:

    My husband and I went through drive through at Chicken Express in Fort Worth, TX last night. To my shock, I saw only 1 employee wearing a mask. One!!! The young lady at the window had no mask nor gloves on; nor did several others employees I observed. Really??? Meadowbrook Blvd location at 9.45pm. We have to work together to stop the spread of Covid 19.

  • Bud Cochran says:

    Sunday 28Jun2020
    First visit to your store in Canyon TX didn’t end well.
    Charged incorrectly.
    Lied to
    Chicken was not good.
    Tuesday 30Jun2020. Called management who wasn’t interested in the situation.
    Sure won’t go to that store again and disappointed at this experience.

  • Misty says:

    Just wondering why employees are no longer wearing face mask. They were 2 weeks ago. Covid-19 cases are increasing!

  • Tracy DeMille says:

    Ordered food at your little Elm Texas restaurant today. Worst food possible. Chicken cold and greasy. Did not even get my okra. Sizes if gravy have gotten smaller. If the chicken had been good enough I would have needed the bigger gravy. Potato’s were half full with very little gravy. Is there a gravy shortage??? Really really disappointed. I don’t think I will ever go back. Lot of money for not the same amount or quality of food.

  • Mark Carrillo says:

    Whoever may be concerned on Restaurant performance. I love Chicken express. When I Talk to friends or family members about what we’re going to eat at work or at home. I always Request chicken express. I recently was in Odessa Texas at a new chicken express that just opened two months a go. The food and customer service was excellent a manager walk to my table and asked me if everything was OK Would I like a refill. I get this great service just about everywhere I go with chicken express. I’m From Corpus Christi Texas I go to all chicken express in this Area. The nearest chicken express to me is 4633 South Staples Corpus Christi Texas. My experience And this chicken express has been awful and it’s not based on one time experience it’s over four in a row. The most recent was today At 7:47pm 06/25/2020 So I paid for my family meal 12 piece two sides biscuits and rolls with a gallon of tea. The manager told me the chicken will be ready in four minutes can you please drive up. I drove up 20 minutes later I had to get out of the car and go to the side door. One of the employees came to the door and said the chicken is not ready that I would have to wait. I told him I’ve been parked here for 20 minutes he said he was going to talk to the manager. I went back to my car and waited a few minutes later the manager came out and hand me the food.You can hear the frustration in her voice and poor attitude. I told her that I was going to leave a review. She said go right ahead Like if she really did not care about customer service. So I got home and the family got ready to eat. The biscuits were cold and hard The Fries were cold the poppers were cold and hard. the food was Awful. I Know it’s not the Business. It is the management in that restaurant What makes it Great or poor in Customer service. PLEASE Improve management in 4633 South Staples Corpus Christi Texas. I will remain a chicken express customer. I will just have to go to a different location. Thank you! For your Attention on this matter.

  • Jimmie Gregg says:

    In the early 1990s my Dad and another gentleman opened the store in Brownwood Tx, and I enjoyed the food and helping out when I had the opportunity. After we left Brownwood and Chicken Express behind us, I was in High School and working at a BBQ joint in San Angelo Tx when one day I was approached by a gentleman I knew from Brownwood and asked if I would be interested in working in the new, first location in San Angelo. I jumped at the opportunity to be one of the first employees at that new location because, I have been through it all. So, forwarding to 6/20/20, we have two local stores here and my wife I used to frequent the one on North Bryant. Tonight we decided to give it another chance since, staying away for months. Same ole crap, my wife ordered tenders and got a breast and a thigh. My 3 piece that should have a breast and 2 legs was 3 breast. The mashed potatos in both meals were colder than the tea. The biscuits were the best rolls Ive had in a while. So, this kind of stuff is a reoccurring thing at this location.

  • Teresa Combs says:

    Just went to Chicken Express In Tahlequah, OK. Employees, including cook, did not wear masks, no gloves, no hair nets and Coronavirus pandemic is ongoing. Taco Bell is doing a marvelous job because they care about their patrons. Chicken Express lost my business forever.

  • Linda Stanley says:

    Went to chicken express in Center, Texas last few times we have been there the chicken was greasy,very small portions for the fish and fish was dried out. Asked for another piece and they wanted 3.75 for another small piece. Terrible service. Food is going down hill and the workers are rude ever since Mr. Windham sold it

  • Trish says:

    I went through the drive thru at your location in Paris Texas on Monday June 1st, for dinner, I ordered, Chicken Liver Dinner with corn on the cob, roll, sweet tea, and a gallon of sweet tea. I as for them to cook the livers fresh and when I got them and drove home the Livers were HARD, an there was only 4 1/2 livers in the box, I call the store and your manager Amanda Dianne is what she said her name was, she was rude and told me that she personally made my livers herself and they were fresh well they were not. I was not able to eat them.

  • Garry says:

    We frequent the Chicken Express on Southwest Blvd. here in San Angelo, Texas. However, no matter how much we enjoy the food,we hardly ever get to enjoy our entire ordered meal. They nearly always mess up our order. They always leave something out of our order. Tonight they left out the mashed potatoes in one dinner, and the okra of another. We have ignored this problem in the past, however enough is enough ! This is the third time in a row this has happened. We have been paying for food that we never get. It is too inconvenient to drive all the way back to restaurant to return the food—especially when everything is already setup to eat at home. It is very frustrating to arrive home and open up you bag or box and find part of your paid for meal missing.
    Also, the girl at the window was not wearing gloves or a mask while handling orders.

  • Ms.Dunn says:

    Tonight my family and I went to the Del City, OK location where we ordered $54 worth of food. When we received the bags it was clear by just counting the boxes that not all of our food was there. The young man operating drive-thru was polite and helpful. I went through the boxes so I knew what was missing explained it to him and showed him the receipt. When he realized what the problem was he said he’d have the rest of it right out. Then it took a little while. When he returned with part of what we were missing he said the manager requested to see the bags so they could make sure because the manager was the one who put together our order. Just them taking the bags back was a health code violation, but in these times with Covid??? When they finally realized that we were right they gave us back our food with what was missing and we left. By the time we got home most of it had to be reheated because it was cold.

  • Laura Carr says:

    I visited the Rockwall TX location. No one was wearing protective masks and gloves. I mentioned it to the employee. She said, “Rockwall doesn’t require it.” I said, ‘it is the right thing to do”. I hope that the CEO will take measures to keep customers and employees safe.

  • Mrs. Williams says:

    My husband and I have gone to the Mansfield and Arlington locations and noticed that NONE of your employees are wearing Masks or Gloves! Being as COVID-19 exists and you’re not testing your employees. You guys should really implement a Mask and glove policy. Please consider the health and safety of your Customers and Employees. It’s just the safe and right thing to do.

  • cathy says:

    I visited your location 5/3/20 off wichita in foresthill, very disappointed with the level of service received.
    The young lady in drive thru dropped my entire order on the ground after trying to literally throw the bag at me. and all she said was “OMG” and closed the window received no I’m sorry or let me make another order, so after waiting at the window for like 5 minutes she comes out and says “yeah can you drive around the front, where we waited another 20 minutes before receiving a fresh order. Very frustrating .

  • Joann says:

    Just went to the location in Coppell, very disappointing. I did a call ahead ordered 2 family sides 2 reg sides.
    All was shoved in ONE box a box that holds 6 rolls. I got 6 rolls and they we’re stacked on top of each other touching 2 styrofoam sides. It’s was ridiculous! I was handed the box and said this is not all the food the girl at the window said check it I’m not sure what she did?? Checked and all shoved. Will not be visiting again!!!!!

  • Tammy J says:

    I purchased a two piece fish meal from the Chicken Express in Lancaster TX. And the fish wasn’t anything like in the menu. The fish looks to be cut in half. I called the store and the so called GM Dee was so rude telling me that he can’t do anything about that. So I asked to speak to someone else. And he tells me that he’s not going to give me that other managers number. I’m so upset that they would charge so much for their meals and get offencive with you when you ask where is the rest of your food knowing that is a high price to pay for a piece of fish that was cut in half. This very unacceptable and I will never go to another Chicken Express again in my life, and I would advise my friends and family not to either! They are a rip off!

  • Margaret says:

    April 23, 2020 3:15pm.
    This happened in Kaufman, Texas. I ordered two#1 combos. (A boy took the order.). The boy took my card & returned it. Then, a girl brought part of my order & walked off. She looked like she was stoned. Well she did not return with my drinks. I pounded on the window about 10 minutes & she would look over at me & just ignored me. She finally came to the window & asked. Do you need something else. You forgot the drinks !! She said WHAT DO YOU WANT ?? Had to tell her 3 times before she got it. Very very unpleasant visit !!

  • P Fogle says:

    April 21, 2020 – 6:25 PM
    Edmond, OK

    We went thru the drive thru last evening – while sitting in line waiting for our order, the kids asked why are the employees inside handling our food NOT wearing masks, gloves hairnets?
    One woman with huge wild bushy hair had no hair net was throwing her head around flipping her hair obviously on purpose – when we got to the window, I cancelled our order told them why and they just shrugged their shoulders and Oh Well!!!

  • TG says:

    I went to chicken Express in Longview Texas for my kids i didn’t get all the food I paid for when I told them I asked to speak to a manager because how rude they were. Well the rude person was the manager… Taylor!!!!
    So when I asked to speak to another manager she told me she won’t be in til Monday and hung the phone up in my face… so here a pay for food that I didn’t receive for my kids….

  • Kyle says:

    You’d think as bad as the restaurant industry has it with Covid-19 they’d work harder at customer service, but not the location at 513 N. Industrial Blvd, Bedford TX. They screwed up both of my orders, and when I drove back to get it fixed, Juan would fix only one. He acted as if their mistake was my fault. Worse, Chicken Express Corp has no way for anyone to complain. You have to go back to the location. As if Juan, who told me he was the manager, is going to reprimand himself. It requires someone from corporate to fix bad local management. That tells me Chicken Express Corp doesn’t care about its customers. All they care about is making money. I, for one, won’t eat there again. When enough people stop visiting their restaurants, and they lose money, maybe then they’ll improve their terrible customer service.

  • Chartriece says:

    I went to the Chicken Express in Desoto, Tx. Now we all know that with COVID19 all employess are suppose to be wearing gloves. The girl who takes my order comes outside with her gloves on and walks to her car and closes the gas tank with the gloves on. Then I am looking through the window to see the manager is wearing gloves as he prepares the boxes, however the teenage girl who is getting fries to put them in the box is wearing no gloves. I told the cashier to just cancel my order due to the girl not wearing gloves.

    I try another Chicken Express in Red Oak, Tx. The girl preparing the boxes is not wearing gloves at all. When I tell the young man, who was taking the orders, that I don’t want it due to the girl not wearing gloves. The girl comes to the window not practicing the social distancing, so I barely had my window cracked. She tells me that she doesn’t have to wear gloves due to she uses tongs to touch all the food. I said but your hands are touching the boxes and that is not what health inspectors are saying on the news. She rolled her eyes and slammed the window. I’m sorry there are too many businesses that would love to have customers to make sure they are still making money. I left and went to one of the best customer service business model practiced Chick-fil-A. All their staff wears gloves from the worker who is passing out condiments to the one taking the order to all who are preparing the orders.

  • R. Mims says:

    Order #99. On 3/26/2020 I purchased a fish meal. While waiting on the order the young lady in t in the window did not have gloves, so asked were are your glove she stated I just came from the bathroom. ( What)When I got home the fish was hard as a rock , hush puppies were cold. I called the manager and was told the would replace my meal but I have to have my receipt. I explained don’t live close and it won’t be today. I went to day 3-30 and I just want my money back. I was told I couldn’t get my money back per corporate rules,and they tried to give me a gift card. I don’t want anything but my money back. Customer service is bad
    Tyler Tx. Old Jacksonville hwy.

  • CJ Brottem says:

    4760 College St Bmt Tx chicken express
    order number with a drive-through number-T# 309 as a senior Citizen I did not get a discount and the hostess was TKAIL her Superior that they had discontinued it! She was not truthful because I had gotten it the week before! Call or email me any time!

  • Dale Moore says:

    The store in question is located on Collins Street in Arlington, TX, and the date is 3/20/20. After I explained how I was shorted an item in my order to the manager and would like a refund for the missing side, he refers the question to his superior working in the line. This person says I must return the food to get any resolution to my problem and walks away. And he never changed his gloves after handling my receipt and getting back to work. No where in the store is a sign saying to bring back your food if there is a problem. Not one word of “I am sorry but, or this time we will make an exception but next time….” During this time of social distancing and stores needing all the business possible, I was amazed at how unconcerned the management was with this issue. I had quit using Chicken Express once before for not getting their orders correct but after a long period of time I decided to allow them another try. They will never receive my business again. Give your business to someone who appreciates you as a customer because it is clear they don’t!

  • Chris says:

    Burleson Chicken Express by far one of the worst Chicken Express around. I was just told by GM that they serve you what ever is available when you order a family meal.we all know that dark meat is cheaper than white meat. Needles to say I had to go to another place to get what I wanted. Never again!!!!!

  • Mary Olivas says:

    I am from Weatherford, Texas this was my first time to one of your store . I had a hard time we had a coupon that we got for “chicken Express for Weatherford, Texas I took a picture of it but I don’t know how to download it. Anyway they would not honor it even when it said Weatherford, Texas the manager send a young man to tell us they wouldn’t that it had to say Weatherford, Texas so we show him the coupon he went back to the manager he came back and he told us that he said no . What !!! Tell me I am I wrong or what . I went ahead and got the chicken they told us it would be 36.14 when he came to charge us he said it was 46. ?? . I told that she told us a different price he went back then he said we were right. What is wrong with this picture help me please.
    Mary Olivas
    215 Rentz Place Circle
    Weatherford, Texas 76086

  • Kim Hicks says:

    My son worked for your company and he never got his w2 from 2017. Who does he contact?

  • Rita C McCudden says:

    I would like to know if Chicken Express has changed suppliers for their chicken pieces. In the last few months, in this last month in particular, the chicken thighs are about half the size they had been in the past. Three thighs would more than fill the box the chicken comes in. Now 4 of them wouldn’t fill it.
    I have been a regular customer of the Chicken Express in Benbook on Hwy 377 for at least 30 years, and have also purchased from the Chicken Express near Hulen Mall just off I 20.
    I am sorry to say that both have smaller chicken pieces and the quality of their sides (particularly the fried okra and mashed potatoes) have gone down in quality.
    I understand that the one on HWY 377 is the original. That is why I expect quality food.
    This area has supported these sites and would hate to see them lose customers.
    I have noticed that where they used to have cars in the parking lot at most times of the day and also going thru the drive thru, that that customer base has fallen off. I can only suspect that has to do with the quality and size of the chicken pieces. The signature iced tea quality is also less.
    Does anyone in the main office check out these franchises, or do they just leave the quality to the franchise owners? The main office needs to be on top of how their franchises are doing.

  • Lilli Lehman says:

    in chickasha oklahoma Tammy the manager has horrible customer service and is extremely rude and discriminates her workers.

  • Lashon Lewis says:

    I am very upset I purchased the 20 piece tender family meal , my tenders were not fresh and seemed like they had been sitting up for a while , my mashed potatoes were like water no taste , what happened, I didn’t see this til I got home but I live in Dallas and I purchased it from the location way out in Rockwall on Golaid St. I just would like to be compensated or reimbursed with a gift card or some , when I called back with the complaint to the store I was told to bring the food back in , thats bad customer service after I explained , how far away I live

  • Unhappy customer says:

    You claim to serve fresh food which is not the case in Graham, Tx. My last 4 or 5 visits have ended in the same result, inedible chicken, dry and nasty. You can be sure I won’t be wasting my money there in the future.

  • Ashley says:

    Does anyone from corporate actually do anything regarding their Chicken Express franchises or is this a fake place for people to vent? Either way, I will be reporting the one in Mesquite by Mesquite High School very shortly.

  • Jan Baker says:

    I have never had a bad experience at our Chicken Express here in Hot Springs National Park, Arkansas. Food always good and hot, servers always polite. Sorry for all these negative remarks..

  • MW says:

    The Chicken Express on Highway 175 in Seagoville Texas has a mean hateful rude older woman who works there. She talks harsh and has a bad attitude. If you order fish she tells you it will take 15 minutes like she wants you not to order. No matter what you ask for she comes back with a rude answer. She tries to get the customer to leave by being so rude, I guess so she will not have to do anything. Twice we have gone there and she is so rude we left without ordering. We tried to report her but Chicken Express does not have a customer service number. We sent an e-mail to a person named Wes who the computer said was in charge of that store but they never got back with us. So we will have to go to other Chicken Expresses when we decide to eat at one.

  • Joann BROOKS says:

    Please put a chicken express on Kuykendahl and 99 freeway in spring TX. Very busy area now.

  • charles says:

    Site location: 1111 E. Davis St., Mesquite, TX

    Yesterday evening, 10.16.19, I purchased three pieces of chicken then waited 20 min to receive my order. While waiting I just looked around the dining area and noticed extreme dust build up on the ceiling return air vents, all of them.

    The service was terrible.

    This is good, the security camera is hanging from the ceiling by the wires that I suppose connect the camera to the security system.

    The inside glass in the dining area is just smeared up, not cleaned.

    The entrance and side doors are caked with dust inside.

    The place is just a mess.

    I have pics just, don’t know how to attach.

  • ginny says:

    the location in sherman texas just off Texoma parkway has no common sense. I ordered for home delivery, which never showed up so I called this store to see if they had placed my order and picked it up. I understand she has nothing to do with the delivery company, but she couldn’t even tell me her location, where are you located? I don’t know. whats your street address… I don’t know or what to tell you.. a tad bit stupid. ginny mcdonald 303-386-2789

  • Miriam says:

    My experience was TERRIBLE at your Seagoville, Tx location. FIRST AND LAST TIME eating at this franchise. Apparently the cashier had an issue us dining in at 9pm and then makes this ugly face gesture at us when she knew we wanted to dine in. We asked her to speak to her manager. She calls a girl from the kitchen (does not look like a manager) and we asked her if there was an issue and she replied no there’s not and I said your cashier has an issue. She then says” she’s new I don’t know her”. We sit and eat and cashier goes and sweeps under our feet. No type of respect or manners.

  • Pat Jones says:

    Visited your Altus OK store at 2724 N. Main St, experience was terrible. Went through drive-thru, ordered livers and gizzards cooked crispy. They were served to me cold, when I told the cashier my food was not hot, she replied “you wanted your food hot.” Its going to take 6 minutes, then did not even offer me a complimentary drink. Took 17 minutes to get my food, the gizzards were hard on the outside and rubbery on the inside, like they weren’t done. I asked for my money back, the manager never apologized for my inconvenience, but she did tell me she had to throw away 2 orders. I thought this representative of Chicken Express was very unprofessional, the store policy of not serving fresh, hot food is deplorable and my money is too valuable to me to allow myself to be treated in this manner and I won’t be back.

  • Doug Yeargain says:

    Measured my chicken tenders longest one was 2 3/4” long this is a rip-off. This was at Ada Ok store. Spent 15.00 on some chicken bits & a few livers, also the fries totaled 13 soaking greasy fries. What a joke. This store was awesome when it first opened. I guess the shareholders need all the money they can ripoff from customers. I don’t see a bright future for your company.

  • aaron says:

    the team on midway road and frankford rd dallas need to get it together , 7/12/2019 the cashier she had the nastiest mouth ever , made me want to throw up, then , she is coughing all over the place and not covering her mouth,AT All, lets start with hygiene in training….yuk mouth

  • Sharon says:

    Please put a Chicken Express in Atoka Oklahoma. Hwy 69 runs thru Atoka and gas tons and tons of thru traffic. It would be a great sucess for you.. Please check it out. Thanks Sharon

  • Janie says:

    Me again… hire me in the corporate office …
    Janie McKinney
    817 454 5848
    933 Aspen Court
    Burleson, TX 76028

  • Jprez says:

    Why is it so hard to get a 16 piece Family Dark Meat, every time I ask for it and it’s the same old song well we can’t. When I go to Popeyes, or Church’s no problem. Can someone answer me on that one I e-mail the person on his Hotmail.com and no call no nothing……

  • Jim thomason says:

    How come you stopped giving military discounts?

  • Charlotte says:

    The DesotoTx Chicken Express is the worst customer service I ever seen. Went there again thinking they got better. But still the worst ever. I waited in my car 45 minutes for my meal, they never bought my food to me.I had to get out of my car to go get my meal because they forgot about me after they told me to pull over and they will bring it to me. I go inside boyfriend’s and girlfriend’s all over the place. Do the cameras work ? Because management need to see what is going on. People was pulling of because of the service. Terrible.

  • Tracy Thomas says:

    I visit your Waxahachie Chicken Express. Every time we visit is checking Express the food is never done correctly the food is either placed in the bags wrong or the orders is totally completely wrong. Or we ordered livers or gizzards and they are hard like they have been sitting up there all day. This is consistently with this location and you can talk to Cheyenne. And I’m not understanding why no one can get this right and I think they have too many children and no adults working here that’s can I get this information right.

  • Scott says:

    The food was good, took a bit to get but it was good.
    Could have done without the vehicle parked in the employee section with the disrespectful Trump/ Kim obscene gesture on the roof as well as the foul language coming from the kitchen.

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