Where is Chewy Corporate office Headquarters

I am curious to know why Chewy no longer accepts Afterpay or Klarna as an option for payment????

I have a kennel and have called customers service at least 4 times asking for receipts listing items and cost for all my purchases of 2023 for tax purposes! I’ve called since December and have never received anything ! I need these now ! I do not have a printer so need a receipt for each purchase item and cost ! I’ve ordered thousands of dollars from Chewy but will have to order elsewhere from now on ! I was months late receiving last year so started early this year with no luck ! Most businesses send a receipt with cost with your order ! Chewy sends item but no cost which is most important ! Please take care of this problem !

I’ve been asking for a hard copy receipt for purchases too long. I have No printer and need it for Ins purposes
Why can’t receipt of proof of purchase be included with items ?
I’m frustrated but yet generally acknowledge Chewy generally displays good cust service
Ivr called numerous times and the ins time running out
Why can’t anyone print and send me my Req receipt
HELP

Please, Please, Please add “other” to the pet drop down box. I had to fill a medication for my ferret. The only choice I had to pick from is either my pet was a cat or dog. When the pharmacy got it, it was a mess. They couldn’t understand why the dosage was not correct and so low for a “cat”. It was a huge debacle for 3 days and getting calls, even though when I ordered the Rx I called to say it’s for a ferret, not a cat. It was a huge mess. I just ordered some C/D cat food for him yesterday. Once again all I could to was to put him as a “cat”. I did call and tell them to please add he’s a ferret and not a cat in my account. REALLY NEED an OTHER in the pet drop down box.

Disappointed in customer service after being a customer for years their computer system flagged my account as fraud. Nobody could straighten it out and I had to cancel my auto ship and purchase somewhere else. No one contacted me as promised.

do you carry NUTRA COMPLETE?

I applied 2 weeks ago and haven’t heard anything back how do I get into touch with human resources? And customer service wasn’t helpful.

My delivery was sent out twice using Ontrac delivery. I never got my packages. I reported this to chewy customer service and was told a manager would call me. No one called. I will never buy any product from this company again.

Hello. I’ve been attempting to order prescription dog food from Chewy since March 2022. To date (7/26/2022), after:

75+ email back & forth with Chewy reps, (Julianne, Hailey, Kayla, Jovon, Destiny, Sydney & Destiny again)

Refusal of chewy reps to do their job or to forward me to someone who has the authority to help me,

4-5 messages sent on the Chewy site,

After twice overdrawing my bank acct bc Chewy double charged me and although they claim it’s their fault & they will honor the overdrafts they have not to date,

I still don’t have dog food or my money back. Since March I’ve only received 1 bag of food even though I set my acct for auto ship originally.

I’m in auto email purgatory and if you care and read through the entire set of emails you will see for yourself that your right hand & left hand have no idea what each is doing. Destiny said she could see where several reps dropped the ball and didn’t complete resolving my issues. I’m at wits end. The reality is I can buy guns & illegal drugs easier than I can order prescription dog food from Chewy.

I’ve been nice, then frustrated & today, after 4-5 months I was reduced to tears. All to buy a bag of dog food. -Leslie Bishop

I don’t have any pet but every time I see the peanut butter commercial I get a smile on my face. Hope this text gets to the boss man and puts a smile on his face. Thank you

7/18/2022: I READ ALL THE COMMENTS & reviews about the service, food condition, weight, lengthy phone calls, rude behavior, lack of resolution to errors in shipping and damage; I just saw the WONDERFUL TELEVISION COMMERCIAL, WITH THE ST. BERNARD & CHIHUAHUA, THAT I HAVE HAD IN THE PAST, IN OUR FAMILY; LADY OLIVIA II, and JUNIOR, LOOKED JUST LIKE HISTORY REPEATING ITSELF. LOVE IT!

Why is it so hard to get into an app to find your info?

Hello, I’m currently an employee here in Dallas at the chewy warehouse, and I took a leave of absence for being only 10 weeks pregnant, and to be put on light duty. and it was only supposed to be a week maybe two for them paper work to go through I have bills to pay and a car note due soon. It was not supposed to take over a month to process some papers I need to get some money saved up for everything that’s coming my way..

I am appalled at the customer service when I call the 1800 number for Chewy. I am treated so badly and expected to go out and buy more products I had already ordered from Chewy due to damages upon shipping. NOW I have to return the broken packages to Chewy before I receive a replacement! Are you trying to lose customers? The idea of ordering from Chewy is SUPPOSED to be convenient, NOT jumping through hoops just waiting for an order, which inevitably shows up damaged. I am going to the pet store anyway because of your rude customer service and inconvenient shipping. Three phone calls to Chewy and no shipping label has been sent to me to return damaged goods. I am tired of spending money to be treated so badly. SHAME on Chewy!

Why do you have so many HR representatives? They literally don’t know their job. I’ve never dealt with so many inept people in my life. Two weeks trying to get my workday password reset. To say I’m aggravated would be an understatement.

Why do the boxes need to be so heavy? A box in a box for a box of litter. Huge bags of dog kibble. Cases of cans of dog and cat food. I like Chewy. It’s convenient. Understand that not everyone has a husband to carry in these heavy boxes. I’m 72 and a widow. I can barely roll my order in the house. It’s hard to unpack since it’s so tightly packed. Not all your customers are young. A case of dog food cans is enough in a box. Don’t put in a case of cat cans and a case of dog food cans together. Sometimes I leave it on the porch until someone comes along to help. I don’t know if I will continue to order. It’s just too heavy.

I wish all companies would treat customers the way Chewy does. It is a pleasure to work with this company. The customer is always right. Thank you.

https://www.facebook.com/100058120653910/posts/355740203039999/

Hi I put in a application not to long ago and I want to know where it’s standing?

I’ve been ordering off and on from Chewy for years. Their service has declined badly. They do not seem to care about their customers like they did before or try to make things right. I feel they have no value for me or my animals any more. My last few shipments have left their warehouse days after I made the order and arrived (actually, still has not arrived after 10 days) after giving Fed-Ex more than twice as long to deliver due to delays. I prepared for the delays and am running out of prescription food today and have contacted vets to get it. When I spoke to customer service about it, they didn’t do anything to help me or seemed to even care. Since I cannot count on Chewy any longer, I will be looking at other companies to order from in the future.

This is for Chewy HR- I had an encounter with a young man, Christian, an employee of yours in Florida. What a helpful, pleasant employee! Solved my problem and COULD NOT have been nicer. He deserves a raise and your company deserve all the praise my neighbors and can heap on you. Thank you!!

Received a $15.00 off $49.00 purchase coupon in mail as a welcome back to Chewy promotion. Went to use it at checkout and said it is invalid. Called customer service and said they could give me only 5% off order which ended up being a $5.00 discount. No one really tried to help me. Chewy lately is not as good as they were perhaps a year or so ago. May shop elsewhere in the future.

I have been a customer of chewy for about 8-9 years now. Today I received my order and the storage container came cracked. I teach out on their chat line and they want me to return it for a replacement/refund. I explained that I disposed of it due to covid situation and not accepting returns back. I explained I did have pictures of the item cracked, she still did not want to hear it. Mind you I’m a blind person why should I go out of my way because their warehouse does a horrible job, and don’t separate delicate items. The item was just thrown in there with no care if it broke or not. No common sense and just in for the MONEY!!!!! I am very dumbfounded on how this company operates and prefers losing a customer of many years over an $8 item. I’m sure Sumit Singh (ceo) is aware of all this and gives two hoots as well!!!!

I have been very spoiled by Chewy for many years. This is the first time I had any problem receiving my order. The issue is not with ya’ll,but with FedEx. It’s only been since the COVID,I think it’s because they are short of drivers. I was raised not to shoot the messenger and Chewy has gone over and beyond to set it straight. I feel quilty getting replace orders since the delay and problem is not Chewy’s fault. Thank you so much for the outstanding company and fantastic work crew! They are a great reflection on customer service.Thank you, Mohawk Patty here in Southern California.

Fed up Sucks! I live an hour away from the Ocala distribution center and its taking 4 days for delivery! If they just said that, I would have gone and gotten a bag of food for my rescue but I ordered 120lbs from you and Fed up kept saying it is on truck for delivery Tues, Wed and now Thurs. they say Friday! 4 days when you are an hour away? Go with UPS We cannot run the dogs on delivery days so if something dosent change we are going back to TSC and UPS.

They don’t stop delivery at 8pm. They empty their trucks!

So mad that my orders are not on time always late.we look to order from someone else.Chewy needs to find another shipper than Fedex

Bugs in my Chewy order

You have been out of stock on the Pork Chomps for months. I repeatedly asked what the problem was but you refused to answer. I knew what it was but you guys played dumb. Shame on you! You have joined the bandwagon with the rest of the greedy corporate world. You saw the opportunity to make more money than you already are making. You disguise it as “We love your pets as our own pets”. Don’t ever tell me you love my dogs again, just state it as is… we want to take all of your money and we are greedy. Low and behold… you finally have unlimited access to Pork Chomps with an increase of $36.00 per order! Oh Lord I should be so blessed that you agreed to let us buy the product with a product at 50% increase! As soon as i can find a replacement for the Pork Chomps and ALL other products I have on Autoship I will be getting rid of Chewy and I will make sure everybody knows what you did, as a corporate in the United States of America, to become GREEDY more greedy than you already are. You and all other Corporations that decided you can raise such outrageous prices because you saw a medical need with the virus that you can hold the American people hostage for Cars, Gas, Groceries, etc. SHAME ON YOU!

Karen Reed

I totaled my car 2 days ago in a pretty bad wreck. Lost everything. Cfc1 HR told me I must return to work today for my scheduled shift, even though I have papers from the ER. I am HURT. I have STITCHES. HOW can they force me to work given my circumstances?!!! This is unbelievable.

My dog Bella passed away in March. I called Chewy to cancel advertisements. About a week later l received this beautiful bouquet. I just want to thank you.
It was so kind.
Joyce Barrows
1049 Lavina Ave
Bucyrus Ohio

Complete lack of customer service in regards to a pets health. I have an auto ship for Carprofen, 75 mg, twice daily which was sent from my vet. When I received the first order I called my vet because it said 1 pill every 24 hours. The vet called them and was told somewhere along the line at Chewy it was changed and they apologized. Called Chewy today as the auto ship was due to ship today and I was told it’s out of stock. No email, no nothing. Just left me high and dry with no pills after tomorrow. Called again this evening after I received an email stating the pharmacist needs to review my information. For what? Everything g has been verified. Not one person at Chewy customer service including supervisors would provide me with a corporate number to make a complaint. This company does not care about pets, they only care about money!! It’s a complete disgrace and I am taking my business elsewhere because I got zero assistance this entire day!!

Trying to reach corporate HR regarding an unscrupulous termination of employment.

My post below says it all, packaging is terrible and there are unreasonable expectations for the customer.

This chat says it all. It’s all about shipping packages and damaged goods. And the unfair expectation for the customer.
JORDAN H. (LISTENING)
Jordan H.: Hi, my name is Jordan H., how may I help you?
Kitty Edwards: Hi Jordan
Kitty Edwards: I received my Order #1048770624 today 3 of the 4 Arm & Hammer Litter cat deodorizers were damaged. I had to open the box outside,
Jordan H.: I’m so sorry about that. Just a moment please, while I pull up your account.
Kitty Edwards: This has happened before and packing is why I cancelled all my auto reorders, I use tohave 3 of them. It seems the warehouse can not get the packing right.
Jordan H.: Due to the order being larger with litter and cat food the deodorizer may be better in their own order.
Kitty Edwards: I should have to place two orders
Jordan H.: I’ve processed your replacement order 1049448562, and you’ll see that at your door by Wednesday, or Friday at the latest.
Kitty Edwards: I want to meet the free shipping
Jordan H.: I completely understand the concern and frustration. Due to wanting to reduce our carbon footprint our boxes carry up to 68 lbs and little packaging. The only way to make sure the items aren’t damaged are to ship seperately.
Kitty Edwards: So your saying you guys can not send two shipments for that order, I would have to place two orders? Then I lose free shipping
Jordan H.: The only way to make sure its not damaged in transit is to separate the orders.

Kitty Edwards: So you didnt answer my question
Kitty Edwards: Can you guys seperate the order
Jordan H.: We are unable to separate items in the same order.
Kitty Edwards: So your saying Chewy is ok with me losing my free shipping rights?
Jordan H.: Please allow me one moment.
Kitty Edwards: Can you send me a copy of this transcript, I would like to write corporate and email expressing my disappointment and unsatisfactory shipping methods and discriminating’s my opportunity to get free shipping as advertised.
Jordan H.: I’m so sorry for the miscommunication. This is not a discrimination its a policy for how our free shipping works. Please allow me on moment.
Kitty Edwards: I hear what your saying, but if I would have separated my order, I would have paid shipping on both orders that is not fair to a customer.
Jordan H.: I’m seeing what can be done. Please give me a moment.
Kitty Edwards: I can just copy the text and insert in my email.
Kitty Edwards: I am not taking it out on you, I am just expressing my frustation and that it is not fair to the customer.
Kitty Edwards: You dont have to spend anymore time on it. I know your busy. Thank you for your help.

I do wish I could say nice things about Chewy shipments. I will say, once contacted their customer service is particularly good. However, I have had to call nearly every month for almost two years now concerning damaged items received in shipment. I have written the CEO Mr. Singh several times about Chewy and the constant damages that happen nearly every month. Chewy states it is Fed EX and Fed-Ex states it is the Chewy packers. IN ANY CASE, I, and the feral’s I feed are out of food and need to then wait for another shipment to replace damaged food Bags, cartons, and cans. The statement Chewy has on Google is “Happy Pets 100% Guaranteed” I don’t think so Chewy.
PLEASE package safer and better for food and products that cost so much for your customers! I will probably stop buying from Chewy altogether due to this constant waste of food and time lost. You dropped the ball Chewy and all you offer is the last box I ordered now 8 days late and damaged is according to your representatives is acceptable!

Prescriptions were sent and received at your front desk last Thursday, May 6th
Received by someone by the name of Hagan
You probably won’t find them, I believe they were tossed out or misplaced… They were sent UPS and I paid $14.00 to send this to you..

Not sending anymore prescriptions. In fact, not ordering anything from Chewy in the future – food (auto ship) or medications. Also tired of receiving the $36.00 case of moist food with smashed cans…

I’m done, dealing with a disorganized business. I spend a lot of money per year to deal with you (Chewy) that has no system in place for organization, has poor customer service and follow-through.

In the future, I will order from another on-line Pet company and/or my Vet. It will be worth it to spend the extra money and have less aggravation!
Signed,
Disgusted (Lori)

I am trying to get prescription cat food. My Vet provided me with the two prescriptions, I contacted Customer Service, they would not provide a fax number, while I faxed this same prescription last time, they told me I had to mail it in. I did just that weeks ago, and now they do not have the prescriptions my cat needs. I am not happy, neither is my cat.

Love your products but Fed ex delivery is making liars of you and falsly advertising “delivery to your door.” They leave our order on the base of the 8 steps leading to our porch. We are older people and cannot lift the boxes of cat litter etc and carry them. Fed Ex has been notified that we require the items to be brought to the porch, via their site. I have contacted Chewy on the order site and and called once. Can’t someone please, talk to Fed Ex about this problem ? They aren’t doing their job !

I want to send my heartfelt gratitude after we loss our Chase. I had a compassionate conversation with someone when I called to say the last delivery would not be opened. The pleasure of donating to a rescue or charity was a way to pay it forward, in Chase’s memory. A few days later a beautiful arrangement of flowers was sent. What a gift of kindness during a time of loss. The card was signed, Vicky from Chewy.com.
This is a company I would be proud to work for , if the opportunity arose.
Sincerely Grateful,
Becky Reynolds

I need the email address for the HR corporate office.
Exceptionally important.

Chewy headquarters,
I just wanted to let you know that I will no longer be purchasing another product from you ever again.
Not a big buyer but knowing you pulled my pillow products from your shelf is enough for me to know what kind of company your all about makes me sick!
Would never give my hard earn money to a company that is in the political swamp of people that don’t care of the consumer or any American!!!
I know there are many people that feel the same way. I hope it makes a little impact on your big empire!!! Eventually it will all catch up to all you big corporations,truly believe that.
Michelle Moll

I want to thank Marc in Customer Service for his compassion and kindness when I called (757pm 29th Dec 2020) to return a new order I received for my beautiful dog that I sadly had to say goodbye too on the morning of Christmas Eve 2020 unexpectedly. It was a devastating loss and I just wanted to return to sender and was told to go ahead and donate it to a rescue. Poor Marc had to try and understand me while I was crying. But then a few days later I received flowers and a beautiful note from him & Chewy.com and that was incredibly kindhearted. And trust me when I say I’m just thankful for his actions that day. Compassion is nice to see after such a horrible loss.
Thank you again.

I liked Chewy better when it was a small company with excellent customer service. I’m happy for the owners because they were rewarded in a huge way for running a successful business who honestly cared for their customers. I spoke with the nastiest woman on the phone today whose attitude was rude and nasty. This is what happens when a large company eliminates the competition and they hire people who have zero customer service skills. I think someone else should start up another company on a small scale at first and build build it up to compete with Chewy.

Chew sucks!! Can’t get insulin for my diabetic dog shipped on time!!

I just wanted to thank the people at Chewy.com, especially Mayen. I recently had to put my dog to sleep. While that was tough enough, I had forgotten that I had an auto-ship setup with items for both my dog and my cats. I contacted Mayen the day I was charged, and all of the charges were immediately reversed and I was told I could either send the items back or donate them to a shelter. On top of that, the very next day a lovely little bouquet of flowers and a very touching sympathy note from Mayen arrived at my door. THANK YOU!!!

Chewy sucks!!!!!!!! Placed an order for Royal Canin Vet Diet food which is essential for my diabetic dog. I placed this order on 7/14/2020. I also submitted the authorization needed to fill the order and Chewy also contacted my veterinarians office to get the authorization. On the 7/20 I noticed that my order said preparing for shipment so I decided to call since I was aware that companies were experiencing shipping delays due to COVID-19. However this was not the case. I was informed that they had not received the necessary authorization. Seriously? I sent it in and they contacted my veterinarian same day I placed the order. It gets better. On 7/21 I called again and got the same excuse, no authorization. PS, according to the website, if there’s an issue they will contact the veterinarian or the customer. They did neither one. MY DOG ABSOLUTELY NEEDS THIS FOOD!!!!!!! I called them at least 7 times on 7/21 and spoke to 9 different people most of which gave me BS excuses. And here’s the kicker. The idiots had already captured the amount of this order $139.27. They also tried charging it to my form of payment another 13x on 7/21/2020, which was declined after so many tries (they already had the damn money on 7/14) causing my order to be cancelled. Never again will I order from Chewy. Their employees have no idea what they’re doing. I have let friends and family know and hope they step away from Chewy also. They are a joke and I will not put my dogs life in danger because of the jerks that run this 3 ring call circus.

I would like to speak with someone on HR I work for chewy but I’ve had problems with supervisors and now they want to make falls acquisitions I talk to HR but no help who else can i speak with?

This is a classic example of what happens when a large corporation with share holders who only care about their profits comes in & buys a small company, the end result is THEY DO NOT CARE ABOUT THEIR CUSTOMERS & QUALITY CONTROL/PERFORMANCE & CONTINUATION OF NOT FIXING THEIR PROBLEMS WHICH BECOMES A NEVER ENDING CIRCLE OF SAME PROBLEMS & CREATES MORE PROBLEMS & EXPANDS & GROWS, AFFECTING MANY, MANY CUSTOMERS & NEVER GETS RESOLVED, EVER!!!!! It keeps repeating over & over & over & over & over & over & over again!!!!!!! THEY NEVER COME OUT OF THE REPETITIVE ERROR CIRCLE, IT GROWS WORSE!!!!! Been a Chewy customer for at least 7 – 8 years now.

Placed a 167.00 order on May 12, 2020. Order was received on May 16, 2020. Was shipped from their Goodyear, Arizona Distribution Center, the bulk of our orders come out of this location the past couple years. Whoever packed this order, put the Blue Buffalo Turkey Biscuits on the bottom of the box & another bag of crunchy Dog Treat with several cases of canned dog food on top. The result was extremely crushed cookies along with one of the bags busting open from the pressure of the weight of the canned dog food cases on top.

Called Customer Service on same day, May 16, 2020, waited about 30 minutes. Customer Service Rep said to return the 2 crushed bags of Dog Treats with provided prepaid Federal Express return label & they would send out replacements as soon as their distribution center receives them. They were being sent back to their PA distribution center. Federal Express picked up crushed Dog Treat Bags on May 23, 2020. Fast Forward to June 24, 2020. Had to call them, because never received replacement dog treat bags. Asked customer service rep, to speak with Supervisor. Waited almost 40 minutes on phone for Supervisor Yolanda to come on the phone. She said their PA distribution center had received 2 crushed Dog treat bags on June 1, 2020. Your replacement bags have had been processed just recently to go out in next 1-3 days. Magically, the very next day, a Chewy box was waiting at our front door…the 2 replacement dog treat bags. However, the Blue Buffalo Wilderness Turkey Biscuit treats were one month out of code date. May 24, 2020, today was June 24, 2020.

Called Customer Service, AGAIN on June 24, 2020, asked to speak with Supervisor, after waiting for 45 mins., finally got Tanner, Superviser on the phone. Received replacement bag of Blue Wilderness Treat, Turkey Biscuits from their Goodyear, AZ Distribution Center & they were one month expired, out of code date, today is June 25, 2020. He said, not suppose to happen, all code dates on all of their products should be minimally 3 months out/future. Said, this time, so I would not have to take all the time once again to return the expired bag of dog treats back to me & wait another month again, shaking my head & have to call them to make them do the right thing, their job. He would just write a ticket to send another replacement again. Thank you! Today, June 27, 2020, received that replacement bag of dog treats, once again, same out of code date that was shipped out of their Goodyear AZ Distribution Center. Back on the phone again to Chewy customer service, spoke with Henry, asked for Supervisor again. Waited about 30 mins, got disconnected. Called back, spoke with Kat, asked for Supervisor again, waited about 25 mins. This Supervisor would not give name, male. Explained what happen & I was stern about it, customers should not have to go through this time & time again because this company cannot fix their root problems. The Supervisor hung up on me & said I am disconnecting you. I asked him how are you going to fix this problem of shipping out of code pet food products….hung up on me. What a great example of a company. Another issue they never resolve, is the concealed dented cans that always get sent out in every order in the past one & a half years to 2 years straight now. They want you to take the time to return the products to them each & every time, getting to be a huge inconvenience & who has time to do this every month or 2 with sizeable orders.

My son is a truck driver and he delivered a load to Chewy’s warehouse in Phoenix, AZ. He was instructed to drop his trailer at the dock, but few minutes later he got a phone call to remove his trailer and come back the next day. Before he got the chance to start his truck, the yard truck dragged his trailer from the dock with the wheels locked and the landing gear down. They damaged the trailer tires and the landing gear. A set of pictures were left the next day at the warehouse security and a set will be send to the CEO. A lawsuit may follow shortly.
Thanks.

After placing an order over a week ago for syringes for insulin for my dog it still has not been shipped. This is a critical item for my dogs well being and survival. The treats I placed with the order were sent but the syringes that were medically approved same day still have not. After waiting on hold and speaking to managers I go in circles. Last night I was promised they would be sent out and sent overnight so I had them today. Still havnt been shipped. You have proven to me that as a company you do not care about animals and just care about corporate profits. One manager I was transferred to didn’t realize I was on the line and thought she was talking to the rep and said “just send him to the pharmacy”. You have proven to not care or be reliable and put my pet in danger. You should be ashamed of yourself.

After paying for the 1st 3 shipments out of a 4 shipment charged order. They took the charges from the 1st 3 paid shipments and then illegally and fraudulently requested an additional hold on my bank card for over $200 april 10, 2020 causing a shitload of problems. I was denied access to my money and medical supply orders were cancelled due to insufficient funds because of chewy’s illegal in effect seizure of MY MONEY!!! Then they have the nerve to call removing the illegal hold a refund! And even worse (this story of abuse is long and complicated) but, they offered a whole whooping $25 as an apology when they have cost me alot more than that. They offered to refund the cost of the order to deter me from filing fraud claim as bank recommended and when they thought they had me they renigged on the offer. As a result of cancelled medical orders due to inability to access my money because of their fraudulent request for hold on my money i may be forced to go to emergency department here where COVID-19 is a hot bed and at it’s worst in the entire state of michigan. As result of illegal fraudulent request for hold on my money by chewy, i may be forced out into community exposing myself to excessive amount of COVID-19 positive cases to seek medical help in emergency department in a hospital where all the sick and dying people are. Thanks so much Chewy for taking care of me a very long time loyal customer who is elderly, home bound, seriously ill and a veteran!

no one answers the phone. I was on hold for over 25 minutes. I ordered 2 days ago and need to know if my order is going to get shipped or not. I realise that everything is in turmoil with the coronavirus but at least give me some info on when the order is going to ship or not ship. If not that’s fine, I’ll go out and buy it elsewhere before everything gets shut down. this is my second and last time I use Chewy. I’ll use Amazon in the future once everything get back to normal.

I placed an order on Friday morning (before 7 am). Although I only needed one item in particular this time, I ordered more to meet the $49 minimum to get free 1-2 day shipping. I did it this way to make certain I am home when the package is delivered. (As I have done many times in the past). However, when I went to check on the status, I noticed that I had not received an email with a tracking number. When I called to inquire, I was told that the package was not shipped and probably would not ship out until probably Monday morning. The explanation was…they were receiving a high influx of orders, etc. However, there was nothing on the website whatsoever to notify customers of any delay in shipping. When I checked Monday morning…no tracking number. When I called to inquire I was told the order was cancelled!? The representative admitted there was no request by me to cancel and did not know why it was cancelled. She reinstated the order, but now I have to wait another 4-6 days for the package!! Now I am at the bottom of the list. This is the third time there has been a shipping issue in recent times. Now I can’t get anyone to pick up the phone…holding now for 20 minutes.

I have never had a problem with Live Chat. They have always been professional, instructive/helpful, friendly (funny, even) and extremely patient with what I was looking for, no matter how long it took. If you want to apply a store coupon, send it to headquarters and they will apply it to your next order. Store coupons are good if you do that…promo code coupons are often outdated. And they do not “send” coupons. Ever. So never use anything that is anything “Internet related”…I never use those. I can’t imagine your money was taken and you had zero results. That has never happened to me. As for orders? I once had my card hacked and had to cancel it…Chewy shipped my order anyway, after I called and explained. They said they’d take it out of my next order. My orders have always arrived somewhere within 2 days, even though I live far away. Besides, I always receive a Christmas card. 😀 Good luck finding another company that does that! LOL And they can “add” your pet (if you want to) , but I have never had them ASK ME to make it some sort of “requirement”. They do not do that. Are you just trash talking this company, or have you (unknowingly) been scammed and/or hacked? Might want to check. Because everything you have said goes against every experience I have ever had with them, in the last 5 years. All of it Positive, thank you.

I wish you luck.

Bad faith company. Sends you a coupon for $15 off. When you order, they take the money our of your bank account but do NOT ship the dog food. They ask a ton of questions to you on the phone. And then after you speak to them, and answer the questions, plus they are sitting on YOUR Money, they refuse to send the dog food unless you waste more of your time by sending a picture of your dog with a profile. Bad Faith. Just another way to eliminate the $15 coupon from their now cushy and rich public company!