Where is Carrabbas Corporate office Headquarters

Has food and service at the Boca location improved? Just read some poor / bad comments and am reluctant to go there. Is there a problem with staffing, wait staff, cooks, management?

Just had the WORST birthday dinner of my life at the Champions Carrabba’s in Houston, TX!!! Carrabba’s was Founded in Texas and has been a high quality restaurant chain here for Many years…NOT ANY MORE!!! Cold food, over cooked pasta, wrong drink order, greasy sauce on the chicken trio, unseasoned sauted spinach… When I spoke to the supposed manager all he could do was roll his eyes at me. I have eaten at this location for over 30 yrs and NEVER had an experience close to this Aweful. The restaurant was almost empty (also never seen before) and now I know why. After reading some of the other comments it appears that this restaurant is going in the toilet Everywhere…Sorry to see…guess that’s what happens when you move your headquarters to Florida!!!

On July 23/23 after 3:00pm my husband and I. Went to Carrabbas Italian Restaurant West Gate City Blvd, Greensboro, NC.
We both ordered from the newest items which were the Shrimp and Crab with linguine in butter sauce.
It’s very tasty , unfortunately very disappointing. To get a large bowl of linguine with 5 small shrimps and couldn’t taste the crab at all.
We complained to the female waitress and asked if the manager could be aware of the problem.
To our surprise the waitress came back instead of the manager. Told us that’s not his problem. I guess he was saying it’s not the restaurant problem. It is because that’s where I’m eating at and paying my money to. To take it up with corporate. Manager didn’t care enough to even addressed us and allow us to order , something else. We drove from Burlington NC to Greensboro NC. Not to get 5 shrimps, no crab and a bowl of linguine. The bill was $44.00

All I did was ask for chicken noodle soup, and I received spicy Italian soup. So I asked for a new soup. My son in law waited over 20 minutes to get ketchup. We asked 3 times politely for ketchup and never received it. My son in law went up to the manager, and asked her for ketchup. Manager, Austin Dellaposta, came to our table and offered us to-go containers, our bill, and asked us to leave our table. This could have all been avoided if Bella, the server, would have just brought out some ketchup. When she was asked to bring the ketchup, all she did was make up excuses as to why she could not bring out the ketchup. will be contacting corporate because this is far from over. Austin Dellaposta was the most mean restaurant manager I have ever met in my life. He even mentioned calling the police on us if we didn’t pay are bill and leave the store.This store is located at 2500 Richmond Road, Williamsburg, VA 23185
757-564-3696

OH, AND NICK IS THE CURRENT MANAGER WHEN I TALKED WITH HIM ABOUT THIS. IT WAS JULY 8, 2023, AT APEX, NC CARRABBA’S.

HORRIBLE SERVICE FOR THE LAST FEW VISITS AT APEX, NC CARRABBAS. THEY RAN OUT OF ANGEL HAIR PASTA!!???!!! AN ITALIAN RESTAURANT??? NOTHING WAS OFFERED FOR ANY COMPENSATION, ESPECIALLY AFTER HAVING DRIVEN FOR 30 MINUTES!!! THEY COULD HAVE CALLED ME TO INFORM ME BEFORE MAKING THE DRIVE!!! I WOULDN’T MAKE SUCH A BIG DEAL, BUT THIS IS NOT THE FIRST TIME SOMETHING HAS HAPPENED! THE LAST VISIT, AFTER I HAD THE SERVER REPEAT THE ORDER TWICE, WHEN I PICKED UP THE ORDER, I DOUBE CHECKED TO MAKE SURE THE ORDER WAS CORRECT. IT WASN’T!! THEY GAVE ME THE WRONG PASTA AFTER I HAD REPEATED MY ORDER AND HAD THE SERVER REPEAT IT TWICE. I FEEL IT NECESSARY TO WRITE REVIEWS ON GOOGLE, YELP, AND WHATEVER OTHER MEDIA PLATFORMS NECESSARY TO DISSUADE PEOPLE TO DARE EAT THERE.

Disappointed so terribly in an order yesterday. Nothing was of your usual quality and not even my salad was correct. This was to be my birthday treat to myself and most of it was thrown what waste of money and anticipation of a delicious meal. I would appreciate a response. I tried to call but the number I was given was incorrect. You can reach me by email, a call would be better or text 301 325-3007

I went to the Orange Park Carrabbas where I visit at least weekly. I asked to speak to the manager so I could assure my steak would be as requested, so as not to waste food. I requested a fatty ribeye with the fat seared well and the steak med to med rare, as they always tend to cook even when removed from the heat. It was well done. So I sent it back. 25 min later I was brought a cold, dry rubeye with most no fat or flavor. I told the bartender I was done. Even though I did not pay, the point was I went home basically without eating except a salad. I never received anything from the manager as far as a follow up either.. i have never had an experience like this there..

This afternoon I went to Carrabbas in Centreville, Virginia for my first and last visit. How very disappointing ! I arrived at the lunch time hour and I thought the place was closed due to no sign of life. Now, I know why. Before turning around to leave, I heard music, so I entered. A large nice room was almost empty of customers. One patron was at the bar and two were eating in the dining area. I ordered a $30.00 fillet mignon Medium Rare, but it arrived cooked to a dry Very Well Done plus. How any cook could do this is beyond me. The waitress was polite and courteous, but could not get anything right either. She forgot to bring the soup that I had ordered. No wonder no customers ! This is Third Rate chain that I will avoid in the future.

Chicken was very thin and over cooked and lasagna was cold

turnersville NJ location sinking quick

Plant city carrabbas is horrible especially when Frem is managing, everything is a short cut with him, last time I went on 9/11 he was in kitchen not managing and still brought out a chicken bryan cut down the middle stuffed with just cheese no bruschetta, yes it was supposed to be a pollo rosa, also chicken was cold from the fact of it just sitting waiting to be served for a bryan not to get dressed up and pretend its a pollo! Once again frem is a horrible manager

They are trash!!! Especially the kitchen manager that barely speaks English or understands yet belittles others and tries to be a bully along with the incompetent hiring manager that talks negative about employees to other employees. Plus they have illegal workers at the Ft Lauderdale carrabas store prepping your food. If you like trashcan potatoes go there. If you like servers scratching their dandruff hair then touch your bread that’s so yummy go there…molded vegetables they cut around to salvage when clearly spoiled and still use. Etc etc etc..

We dined at your Palm Coast restaurant bar this 8/11. Col Drumbheiser served us. Most pleasant chap and very knowledgeable. We took his suggestions and the food was delicious. We shall return!

TERRIBLE meal, and no real acknowledgement from manager or corporate …..evening ruined, expensive meal down the drain. Had to send my meal back for 3rd time to get it right……they need a better cook. Maybe Italian food is good, but watch out with seafood.

Recently went to Carrabbas and I wanted to order a Margarita pizza and was told they no longer made pizza I was shocked we always went there to just sit at the bar relax and have a salad and a pizza how can an Italian restaurant not have pizza I was told since covid they decided not to do pizza that’s ridiculous also my Miller lite was not on happy hour but Bud light and two other beers were if you have happy hour ALL domestic beers should be on happy hour you really need to fix this problem

I recently had my husband’s Surprise 70th Birthday Party catered by the Carrabba’s Restaurant located at 16525 Pointe Village Drive, Lutz, Florida. What a wonderful experience it was, the food was delivered to a hotel not far from the restaurant and the food was delicious. Peter Barrett and his staff did an outstanding job. We love our neighborhood Carrabba’s which we have supported since it opened at this location.

Stopped at your Polaris Ordered our food all went well until we were paying our bill and the manager had our card for 20 minutes and said they had issues with their system. Verrel assured us our card wasn’t charged and we then paid cash. I got home and our card was processed through the bank, so I paid twice for the meal, that wasn’t al that great. For a $51.00 meal we were charged $102.00. That will be my last time visiting your store. Facebook messages travel fast!!!!

Not really sure where you went wrong but you definitely did. We haven’t been to Carrabbas in 3 months at least. The last time we were here, everything was bad. Wrote a review. Had a nice call from the manager. She apologized and sent us a gift certificate. Came tonight! Big mistake. We were the only people at the bar because it was absolutely freezing. Curtimers we’re taking their food to the outside tables because it was unbearable. The waitress could not make a dirty martini. Apologized and tried 3 times. We asked for bread but never received any. They said they were baking it. The bar was filthy. No one to clean dirty dishes. I won’t be back. We have been coming here since it opened. So sad. Don’t call me and I don’t want a certificate. I’m done.

Called ahead about seating in bar/reservations @ Cool Springs TN. Guy on phone said, “oh, you will be earlier so you can sit anywhere you want. I get there and the rude coworker (who works with the guy I talked to) took me to one of 2 tables in the bar. Mostly empty bar. I told her I can’t sit in the one high top and that I didn’t want to sit by the door as it was cold out. She WOULD NOT LET ME SIT ANYWHERE ELSE. She was horribly rude and nasty and said those were the only 2 seats. I had to verbally fight with her to get seated where I wanted. Because I was expecting a friend, I chose to stay. I was starede down and had dirty looks from most of the staff. The girl server whose seat I was sitting in (she just arrived and she was mad that another server had to serve my table) and I got nasty looks from her. I called the manager over and he stood up for his staff and told me they were instructed to only seat where they wanted. He said, “So what can I do for you?” and I said, “What would you like to do for me?” and stunningly, he said, “Well, you got to sit where you wanted, so you got what you wanted” and walked away. I was completely horrified. Since then I have tried to call Cathy Sprouse the Regional and she won’t respond to me. I have called down to Tampa and Carey apologized but Cathy is the only email he could give me. When you call the corporate office it says number is no longer in service. I not only want my check reversed back to me but I really now will take this farther, nobody should be treated like me and my friend were all the way up to the manager.

We would love it if you could open another restaurant in Toledo Ohio there is only one here and our city is about 320 thousand people I love you food and the service is always top notch.

My fiancé & I dined in for dinner on March 10. Our bill was right at $100 & we tipped our server Simone $30 for her service. We boxed up our leftovers to go & proceeded to leave. As we entered a packed lobby to leave the restaurant we were approached by the manager on duty Alisha & was accused of STEALING a sauce dish! How insulting after we’ve paid over $130 in this place.We opened both of our to go boxes in front of her in a packed lobby & to her surprise there were NO sauce dishes in our boxes. But by this time we were highly embarrassed! If this is how the company treats their paying customers I will never return.

I am at the Green Hills restaurant in Nashville and have been waiting 40 minutes this far. No service no nothing. Approximately 25 other patrons waiting. This is no way to run a business. First seating of the day on Sunday.

I want to buy two cook books directly.

I was appalled at how the GM in the The Woodlands, TX location treated me! I would hope that someone from Corporate would like to hear how I was treated at this location! I’d like to express how demeaning and disrespected I was in front of a room of patrons! I chose to not engage it would’ve made things worse! I hadn’t sat down to eat nor was or would I at that point! It was the worse experience ever…even before being seated to what I thought was going to be an enjoyable dinner night out with my family!

We had a horrible experience last night at the Carabbas in Collierville, Tn. We eat there often, but we will not be likely to go back. It was my grandson’s 19th birthday and there were seven adults so I called for reservations. When we got to the restaurant they had a record of my call, but said the person I talked with should have told me they only do “call ahead seating” and it would be 20 minutes. I said ok. When we waited 30 minutes and many others had been seated, I went up to check. The hostess said she was waiting for one table to leave. I said they could be there another hour, and there other possibilities for seven. She did not understand. After 1 hour I ask to speak to the manager. The manager, Jasmine came out. Looked at the seating chart, and finally after another 15 minutes we were seated. The table the hostess insisted on waiting to leave was still there. I feel our food should have been complimentary or at least 50% off. Not so. I will think twice before going back eventhough the food is good.

Manager was good but waitresses was poor

I bought food from your company
12/15/21 $29.00 of food.The was horrible. I called the restaurant a they wod they would not talk to me.

Do not order delivery online or via phone. They do not give the tips to the drivers but actually the to go people. So sad.

Ordered dinner through uber eats and the restaurant forgot the sides. I call the carrabbas on palmbay rd in palmbay fl. Employe informed me that it was ubers problem knowing full well carrabbas dropped the ball. Been a customer since that store opened and was made to feel unappreciated.

I dined at Carrabba’s in Canton MI last night. I tried to pay part of my order with a gift card I had received as a gift. The card was declined. I called the number on back of card to check balance. The card is active and had a $25 balance. This happened before at same location.

I placed a carry out order today at the Woodridge, IL. location. I showed up a little early and the person came out acknowledged my name and said that I was early, but that my order would be out shortly. 10 minutes later she told me that they were finishing up my order and it was coming. I did notice that cars that arrived after me were leaving shortly after pulling in. After 10 more minutes as she was giving other cars their orders, I was told that there was a kitchen problem. After about 9 cars had come and gone I asked for the manager. The manager came out and I told her if there was a kitchen problem, why were orders being filled? She then told me that my order was forgotten and never made. Almost 40 minutes later and no more cars picking up orders mine was finally completed. No one from the onset said hey we screwed up. I frequent this location a lot but maybe that has to change.

This is the second and last time this happens to me. I placed a online order for delivery to my daughter who has a newborn and cain’t leave the house. I received a text stating the order is out for delivery after time passed I called only for the representative to tell me I’m sorry we don’t have any delivery drivers. So my daughter with a newborn had to pickup the order. I thought this was Carrabba’s not some fly by night business. No discount offered, no credit to a future order, no call to let me know anything! Had I not called I would still be waiting for a delivery. If the service is not available simply turn the feature off! Customers order delivery for a reason. This is simply tacky service with no concern to let the customer know before had or at the time the order is received! Carrabba’s service has declined with no desire to make it right! Very disappointed and will take my future business elsewhere!

Carrabba’s Chattanooga TN. Looked up at ceiling while I was eating & see towels stuffed in vents & ceiling has had big water damage. Very unclean looking & appalled that it’s over three booths, one where I’m eating! Obvious they don’t care about health risks!

Palm Coast FL 7/5/21 Ordered the combo chicken parm & lasagna and was told that included a side and
selected the asparagus. Menu was misleading, charged an extra 2.50 for the asparagus but the saddest part was when the plate was presented we told waiter he forgot the lasagna and he said that small thing next to the chicken was the lasagna. It was the size of a deck of cards, should have taken a picture, certainly not worth the price. Stick with a pasta dish, you get more for your money. We won’t be going back, and we have been to many Carrabbas before the virus and were always satisfied.

Carabbas 3rd St., Jacksonville pretty disgusting mold on the walls in ancient ceiling tiles

Carrabas in Carlisle Pike, Mech., PA has unclean smell as soon as you walk in. Please have someone inspect this before dinner (full) hours. It really makes me concerned to eat there.

Kudos to manager palm harbor FL. Ordered a to go order that was not up to Carrabba’s usual standard. Order frequently from this restaurant and always pleased. However, today had a problem with the picked up dinner. Too cold and below standard. Spoke with manager who had another meal delivered. She definitely went beyond. Thank you.

My Family and I visited the Palm Bay, Fl. Restaurant location on 5/14/2021 for a belated “Mother’s Day” dinner. 9 of us.
Food was excellent and Service was very good however what occurred next was a horror story. My final check was for $206.xx for which I paid with a $100 Bill, 2-$50 Gift Cards we purchased at the store on our way in, and my Visa card to pay for the $6.xx balance and Waiter’s tip.
Waiter returned with a check with a balance of $56.xx instead. When I questioned waiter about the discrepancy, he mentioned to both my wife and I that our Gift Cards were for $25.00 each. When we showed waiter documentation that we had just purchased the Gift Cards earlier at the front desk for $50 each, he proceeded to change his story that we had only given him 1-$50 Gift card. I then asked to see the Restaurant Manager. I re-explained everything that had occurred however they were not able to come up with the missing $50 Gift Card. In the meantime I looked everywhere within my possessions, and as of now, no $50 Gift Card has been found. Manager proceeded to “Comp out” the $50 missing Gift Card. I then asked Manager for my final, unsigned check, so I could add my tip. To my amesement, Waiter had already processed my unsigned check for an amount of $140.xx when It should have been $6.xx + Tip. Additionally they could not also find my unsigned final check. Anyways I was in this Restaurant an additional 40 minutes or so trying to get to the bottom of these issues, and by then I had lost all trust and confidence in the waiter. I also then asked the Manager to remover the waiters tip from the final chack I never signed.
The next day I called the GM of this Restaurant, and to my amasement as well, he mentioned to me that the $100 Bill I had paid with was not part of the waiter’s final tabulation as well!! He then proceeded to re-imburese my also missing $100 Bill. He agreed to follow up with his Manager and Waiter and get back with me, which he did later in the day.
Per the GM, and as he said, “to his surprise”, Waiter in question mysteriously approached him before the beginning of his next day shift to say that he felt he did not handle my transaction well, and had a surplus of $100 at the end of the day. REALLY!!!
I feel, based on all the missing moneys and inconsistent explanation by the Waiter, that my Family were the victims of someone trying to jack us out of moneys, when Carrabas is supposed to be such a reputable place.
I want someone in a position of decision making to get back with me and explain if this is the way your company handle these type of issues. I feel that someone employed by Carrabas tried to rob us in plain daylight!!

We order 2 meals to go. Chicken Marsala and a steak Marsala.
The chicken was pink. The steak was way over cooked. He asked for medium. No dressings for the salad, bread but no oil or seasonings. This was a to go order. We ordered at the store in Clearwater on our way home to Tampa.I love Carrabbas and was extremely disappointed. We tried calling, nobody answered
And when someone did, we got disconnected. Truly disappointed!

I placed my order lasagna family meal today 12/29/20 @1:51pm and picked up time @6pm..so we were already there at the curbside pick up parking @5:55pm went to the door assume that it should be ready by then..but no lady said it wasn’t ready yet, I ask how long more do I need to wait,she said couple more minutes so ok..I paid my order and wait in the car we waited for 30minutes, while other curbside customers just park and go..so I ask the the guy he probably the manager, I said we have been waiting here for 30 minutes and then he come back with our food..so okay we got home hungry and. Ready to eat..our lasagna is already half way cold,calamari saggy,cold and chewy already and no bread..and this is our second time ordering online and we have the same situation waiting for 30minutes to get our food..they have less than 4hrs to prep and cook my orders..it was probably my order is been sitting in the table for somebody to bring it out to us. Not having a good experience to this restaurant..

Nancy Wallis Lawrenceville Ga…My husband and I dined at your Sugar Loaf location in Duluth today 8/28/20 and had an experience like we have never had before. We were facing the area where food is cooked when the Manager who was cooking at the time exploded using profanity and the Lord’s name in vane towards the waiters who were waiting to get their orders…Not sure what this was about but he was verrrrry loud and others heard this as well. He was the Manager on duty and we were there about 5;30 or 6 pm. I have always had a good experience at Carrabbas but never want to go back if this nutcase is going to be on duty. I hope you will see that he isn’t. Thank you for your attention to this awful matter.

One of your workers informed me that head office has made the decision NOT to serve pizzas anymore. Is this true.

Went to Carrabbas 10/8/19 for supper had salad with brown lettuce thru out it all. Also no sooner got home and both my husband and myself were in the bathroom. Not a pleasant night for sure! We were in Latham, NY across from Ruby Tuesday’s which is closed now. With food like we got Carrabbas will be next. Gave you a second chance we are all done with your restaurant!!!!

Ordered meals for six for pick up for my Birthday dinner at home with family. Carrabba’s has been my favorite restaurant for years but very disappointed in the past few visits. This particular order was done on line, paid for with gift cards at the restaurant. I tried to pay with the gc on line to be told they could not acknowledge the gc numbers. I verified the gc and the balances online. When my husband got home with the meals, one meal was not as requested and his meal was not included. We did pay for his meal, we contacted the restaurant to be told “oh yeah, your meal is here, you can pick it up”. We declined picking it up as everyone was already seated and ready to eat. The mgr did ask his name and address to send a gc for the amount of his meal. Almost three weeks later and nothing. Very disappointed, we love to sit at the cooking area and watch the chefs, the past few times have not been up to their typical standards. The last time we sat there, the couple next to us got our meals after sitting a short time. One of the meals was not what they even ordered. They had a wonderful manager several years ago that was exceptional. He always visited the table, very friendly, sadly he is no longer there. I am not sure who the manager is. I truly hope that this will not be the norm for Carrabba’s as my husband only goes because I love it. It will be tough to talk him into it!