Where is Captain D's Corporate office Headquarters
Captain D's Headquarters Address and Contact
Captain D's Headquarters Location & Directions
Captain D's Headquarters Executive Team
Name | Title |
|---|---|
Chief Financial Officer | |
Chief Operating Officer | |
Senior Vice President and General Counsel | |
Chief Supply Chain Officer |
About Captain D's, History and Headquarters Information
Captain D's is an American chain of fast casual seafood restaurants. Its speciality is seafood and fish and chips. It owns, manages and franchises around 539 restaurants in 25 states across the globe including Alabama, Arkansas, Florida, Georgia, Illinois, Louisiana, North Carolina, South Carolina, Tennessee, Texas, and Virginia. These restaurants provide a reasonable seafood menu in which people can choose from freshly prepared entrees, and the company’s signature fried fish that is freshly hand-battered and ensures freshness.
Headquartered in Nashville, Tennessee, Captain D’s opened their first restaurant in Donelson, Tennessee, in 1969. Formerly called Mr. D's Seafood and Hamburgers, Captain D's was renamed to Captain D's Seafood in 1974 and since then, it has focussed on its classic fish and chips, shrimp and side dishes. During the 1980s and 1990s, they worked on company's logo. Throughout the 1970s, the company grew rapidly and added special programs like the Kids’ Birthday Club and children's comic books.
Captain D's Headquarters Photos
The ceiling at the Deland, FL location is in deplorable condition because of a water leak in the roof. There are many areas that are black. Also there are always buckets on the floor during rain. This is unhealthy and dangerous for customers and employees.
August 20,2023 @ 5:10
I placed an online order for the Olive Branch, Ms location, it said your order will be ready @ 5:30. Okay I get there about 522 and waited in line almost 20 minutes because there were cars in front of me when I got to the window I was told that my order was not ready. Could I pull up and wait. I responded no because I’ve waited 20 minutes in line already. I asked if they could refund me and they said no I would have to go online to request a refund so I decided to wait at the window for my food they were being very rude because I decided to wait at the window and not pull up. They started serving the vehicles behind me by having them pull around me to the side door to get their food while telling me that they were waiting on fish to come up. I sat there in line almost another 15 minutes waiting. Finally this guy came to the window handed me my food. I proceeded to check my order all 10 pieces of my fish burned and my macaroni had string beans in the cup with the macaroni. I was already frustrated at this point I just got my food and drove all. Meanwhile I called the corporate office and reported it.
We would like to have restaurant in our area great location in Eastfield / Prosperity Rd intersection several lots available now in a growing area, I really believe Some one should check it out Thanks Joe
I visited your west Memphis Arkansas location and never got acknowledged until I spoke up they keep walking by the inside customer to retrieve items for the drive customers and ignored the people inside . I was there to order food because I always love captain D as a kid until adulthood with the way I was treated I will never be returning…It was not a long line or anything they ignored the customers on the inside I had to say can I please order something two time before she walked over her name was Alasha because I keep my receipt she was very rude .
Yes I was visiting the captain D’Souza on gray hwy and Macon ga I waited 30 minutes and they still didn’t fix my food everyone who came in behind me got their food either sat down or left with it so I asked the cashier why I haven’t received my order yet she said I don’t know then she asked me do I still wanted to get it she called for the manager and she then even try to explain why my food was never fixed I think it is very unprofessional of them and her thank you 😊
I think Captain Ds has good thing and would love to buy there fried oysters but they come from China and the things l have read about things like. oysters coming from China and other asian countries is not good and my not be safe to eat. I would love to see them get oysters from the USA and l would happily pay more.
This is in regard to your Prattville AL location. I ordered the seafood feast via Door Dash. I got the sides plus shrimp and crab, but the fish main course was entirely missing. I have been trying to contact the restaurant only to have the phone ring and ring then go to busy signal.
The employees at the tullahoma Captain Ds are really rude and I have heard them talk about getting high while they are on the clock. The GM goes back and tell the other workers everything that someone has to say. I believe that they all should be drug tested and they definitely need better employees
My husband and I visited the Captain D’s in Oxford Ms. There was only 1 person there waiting for a Doordash order. We were never acknowledged that we were waiting to order. There were 4 people working 2 girls up front never spoke to us. One was sweeping the other at walking around. We made eye contact with both employees and nothing. So we just left but on the way out I heard one say “If they don’t want to wait then they can leave”. I’m not sure what is going on at store but service hasn’t been good in a while.
Horrible customer service in Lima Ohio on elida road they ignore the inside and just do drive thru because they can’t see them fooling around and keep saying a few mins 2 times waited over 30 mins when asking how long a few mins is they said I don’t know and walks away they have no common sense and make excuses there’s only 2 cooks.
Captain DS hires sex offenders ! Just ask Shawn Sullivan in Morristown.
I am very disappointed in Captain D’s. I reported a complaint on 12/16/22. To customer service. This is the Location of the store 5001 Oak Hill Rd Chattanooga, TN 37416. I believe the store number is 3141 phone number 423-892-3896, time 18:18. I ordered two (2)pcs fish and shrimp just received a (2)pcs fish dinner. Went back to the store to inform them I didn’t receive all my order. I had my recipe showing what I had ordered. They told me I had been gone from the store to long. I had to drive home and back. I don’t understand. I paid $30.87 to not receive all my food. My mother and I at this restaurant at the least three times a week. I pray that I will get an response. Today’s date is 12/24/22
5545 FLOYD RD I Was getting harassed at the captain D’s while working there. No one fixed the problem and I didn’t have a way to contact Mr. Chris. For me to not go to work because of that I have now been fired. I was being harassed but I got fired. They just don’t care about their employees. Even management was harassing me. Once I’m fired the Assistant manager gave my phone number to another crew member then she started harassing me even more with threats. I hope captain ds 5545 Floyd rd gets themselves together.
The capon D’s at 101 Woodlawn rd the service at that store is very unprofessional. The young lady at the drive through window had the biggest attitude and rolling her eyes. I spoke to the supervisor and she said that the young lady may be frustrated because she was upfront by herself. I told the supervisor she should not be taking her frustration out on the customer. This happened. Sunday December 11, 2022. The young lady was also using profanity while I was in the store. Saying she do give a fu…… she said it more than once. I’m going to do a review and it is not going to be good.
Captain D’S on Page has very poor service . They have you waiting at the speaker 10-15 minutes . Now they close at 8 pm .
On Sunday 11/27/2022. I was driving Mall of Georgia with my wife, we went to drive thru Captain D’s location # 0073 which is located on 4287 Hwy 20, Buford GA 30518. My order number was 0073.
I ordered 4 pcs Batter Dipped Fish with 4 tarter sauce. They gave me only one, when I requested 3 more, the guy said I will give you in cup, but the girl was standing behind him (don’t know she was manager or worker) she said, “NO, give him one more that’s it”. I said I have 4 pcs at least give me one for each fish. she said I can not give you more than 2. I was in business 27 years, never treated any customer like this.
I would like to inform Mr. Phil Greifeld (President & CEO), Mr. Michael T. Folks
(Senior Vice President and General Counsel) and Mr. Tim Ward (Chief Operating Officer) If you don’t train your employee how to behave with manners with your customers, sooner later company will loose and will go out of business.
Horrible service in tallahassee,fla n.monroe st
On Sunday 11/27/2022. I was driving Mall of Georgia with my wife, we went to drive thru Captain D’s location # 0073 which is located on 4287 Hwy 20, Buford GA 30518. My order number was 0073.
I ordered 4 pcs Batter Dipped Fish with 4 tarter sauce. They gave me only one, when I requested 3 more, the guy said I will give you in cup, but the girl was standing behind him (don’t know she was manager or worker) she said, “NO, give him one more that’s it”. I said I have 4 pcs at least give me one for each fish. she said I can not give you more than 2. I was in business 27 years, never treated any customer like this.
I would like to inform Mr. Phil Greifeld (President & CEO), Mr. Michael T. Folks
(Senior Vice President and General Counsel) and Mr. Tim Ward (Chief Operating Officer) If you don’t train your employee how to behave with manners with your customers, sooner later company will loose and will go out of business.
To whom it may concern I live in Moultrie Georgia we went to the local Captain D’s we spent about $30 on something you really cannot eat the fish is hard and dry I have false teeth and they all most popped out of my mouth when I tried to bite down on the fish and you pay extra to get okra and they only give you about seven little pieces in the macaroni and cheese is like smoosh I would like my money back I can send pictures to you if you like ps and when I place my order I had put ASAP it said it would be ready in 10 minutes so that would have been 10 after 6:00 my husband did not come back out of there till 6:30 .
The warner robins location is horrible. There is to much drama against the Caucasian employees. The other managers don’t communicate with them. Making there job extremely hard and Pushed through training in 3 weeks. It doesn’t matter if you are reliable and work your butt off. If your white don’t work in warner robins.
Williamsburg Road, Henrico, VA
Staff playing with a DOG on the counter and management not stopping it. Employees had to be told to wash their hands as they are fixing your food…
We ordered food from Captain Ds last night from the Jackson Tn location and when I went to eat my meal,the deluxe meal, there was a roach in one of the crab cake. I tried calling the location several times and no one would answer. Please reply back to me
Captain D forest ga location is very much awful need to be shut down roaches and that so call AGM WHO GAVE HER THAT POSITION Mercedes she said her name was when she pulled that gun it sad she can sell awful food and pull guns on customer and still have a job I think I be goin to local police station for assistance heck I thought the Male GM they once had was rude but is AGM sucks and someone is bound to get hurt dealing with a person that Carries a gun on the shift worst her mouth and attitude so nasty I’ll NEVER EAT THERE AGAIN my kids were in the cruelty to kids she violated all laws but y’all employed those type of ppl it’s a shame
Horrible customer service at your pueblo, colorado location today over the lunch hr. Cook was yelling at her staff so loud we could all see and hear it. Waited in line for over 15 minutes, got tired of hearing her angry display and wound up leaving. Wasted lunch hour. Disappointed as the customer service has always been great at this location. I’ve been coming for years but don’t know that I’ll be returning.
Captain D
54 E May St Winder Ga 30680
Date 10/18/22
Order # 0110
Time 6.37 Pm
Very bad experience
I placed order 2 of GR SALMON DNR for carry out it took 40/45 min to get my order there’s only 1 person ahead of me & when I reach home open the food box it’s all burn fish too hard to chew
I have to throw away all food & get something else near I leave
I own a business in that area I don’t serve like that to my customers .
Bad food Bad service I will never ever go there again
Phone advertisement the picture on the wall shows one thing even on the menu it shows one thing but the meal you get is totally different
Captain Ds on Sunset in Charlotte NC is Horrible They need to shut all the way down they don’t ever have nothing and close when they wanna close. I’m so over it…how you not gonna have the main thing Captain Ds is advertising… it take 5 to 10 min for them to even come to the speaker to take your order for them to tell you oh we don’t have that. just close already y’all don’t have staff half the time and when you do y’all just cook what you wanna cook. The customer service suck.. the inside is never open… they really either need a new staff that want to work or just shut it down
Valary Ward the Captain D’s in Asher in Arkansas has to be the worst ever.
First time trying captain d and I’m very disappointed for the customer service and they gave me the wrong food, first of all pick up time was at 5:24 and waiting 10 minutes at drive thru to be charge for additional dessert I order, then another 15
minutes to get my food, I receive a notification on my phone that I could get free hush puppies with a code and they deny to give to me because they wanted something they could scan. And people in the back of my car they were honking because they have waiting to long
Found something that resembles a worm in my fish.
Horrible experience. Called in to place a pick up order at the store at 6167 access road, Highway 278 NE, Covington, GA 30014. The lady said we don’t do online orders. I said this isn’t an online order, it is a call in for pickup. She again said, we don’t do online orders. In the background you hear associates saying f*** them, hang up the f***ing phone. She hung up the phone! I called back to talk to the Manager, and found out she was the Manager and hung up on me again. Still hearing the language in the background. Then I call later and get the, as she said, the stand in Assistant Manager. She said she heard the entire conversation. Still, no apology and no help at all. After all of the rude language and being hung up on several times. I feel that someone from Corporate should visit this store. surprise visit. Maybe send some of them to classes on how to talk to customers. I own a business, and this should never happen. I can call any other restaurant and they will take my order and my wife picks it up on the way home. I am sure sales are down by this, which is not good for a business. I feel you should promote kindness. (like hello, how may I serve you. Yes Sir, it would be ready in 15 minutes. What is the name you want on your order?) My spend there is normally $60-$80. After the way I was treated, I called somewhere else. If things do not change, I will never go there again. Word will spread of my experience if something doesn’t happen. And I talk to LOTS of people.
On Friday September 2 I went to your Hickory store to get my dinner I ordered a 3piece fish meal got my order and went on my way when I went to eat my fish was tough like it was burnt it wasn’t black but it had dried out or something anyway I called the store to complain and the manager and workers got smart with me saying they hadn’t sent any bad fish out needless to say I took what I hadn’t thrown away back to them they literally made a joke of it took the fish and receipt and said it’s a new policy not to replace an order if it’s not all there I eat there every week and never had a complaint till now
Ur sore in in Bristol tn I had the worst experience ever with my family the manager and co worker cooking was say d and shit lady in the front of store lied saying she had no sweet tea then we heard her say she just didn’t t to make any say she wish people would leve tried talking to the manager Micheal he was one of the ones swearing he didn’t take care of any one of our concerns my name is Connie gritzmaker my number is 423 278 2515 it was very bad for me y daughter to have to listen to that and the poor service was way below ur food please do something that no k you
(Captain D’s) Forest Park, Georgia Location
August 19, 2022
Qrder # 0127
Time: 17:12
Horrible Experience:
I purchase a three piece fish dinner for my husband the sides for this dinner were fries and string beans. When I arrived home to give my husband his food. The string beans were thrown in the container along with the fries and the fish. The string beans were not in a separate container so that the juice from the string beans would not make the whole dinner soggy. I have never experienced Captain D’s not placing wet string beans in a separate container. If there was a shortage on container why didn’t Leilani (cashier) tell me that so I could choose another side because everything in the to go container is soggy and my husband doesn’t want the meal. I call the location once I observed this mess. I was informed I could come back and they would remake the dinner. I am home now . I have worked a 16 hour day. I am a Flight Attendant. I am exhausted. Plus, I don’t want nothing else from captain D’s if that’s the type of food they give out.
I would just like my money back.
Captain D’s in Thomasville Georgia has rude employees. We went through the drive thru and sat for 15 minutes trying to get someone. No one would acknowledge us. We drove around to the pickup window and the lady said what you need. My husband started telling her and she said you can’t order at this window. There was no one behind us. She said you have to drive around back to the ordering place. My husband said no one is in line can’t I order here? She said nope. We drove off while she was laughing at us. Date and time was 8/3 @ 8:20. Thank you for attending to this because everybody in this town complain about those employees.
Went to captain ds on crater rd in petersburg va with a gift card yesterday and they would not except it said they did not take them at that location no explanation very rude whats up with that ex customer
My Son just went and got two fish dinners it is horable cook in burnt grease we were very dispointed I wish I could send you a picture
Have y’all considered opening a Captain Ds in Georgetown Ky. There are no fish places there since Long Johns closed its doors. The location is for sell. Everyone says y’all need to come to Georgetown
Could not get anyone to help or wait on us today, 6/23/22.
He said he had no help to come back later. This was 11:15. So we went to the Shrimper. Better service there. Shame for a business to go down because no help… want be going back.
Jean Allen
I just experienced the worst customer service of my life At the goosecreek location something needs to be done about their management! I’m furious! We pulled in at 715 and sat ONE car behind the speaker to order. Conveniently at 758 they started taking the order of the person ahead of us! After not moving for over 30 minutes. We pull up to the speaker to be promptly told they were now closed! Then the lady had an attitude when I explained we have been in line for over 30 minutes. I asked to speak to someone in charge and the “manager” literally came out of the back door screaming saying they were closed and we needed to leave because they had 4 pages of orders to do… I couldnt say a single word, there were about 10 cars behind me watching this so called manager scream at me telling me I should have gotten out of the car if I wanted to order! I’m humiliated and furious I just waited in line for 45 minutes to get screamed at by one of your employees in front of my kids and a line full of people.
This Mary Johnson. I would to be reimbursed for my food. Do not put my email on your comments
Take out my email please from my comment
Bad food. More batter then fish. And you changed. What type of fish bad text at helenajj1997@gmail.com thank you but 1997.
I ordered $83.00 worth of food online for my 6yr olds birthday party (he wanted capt. Ds). Went to pick it up waited in the drive thru for 45 minutes and they dont have my order. I talked to the manager he said he remember the order and it must have been given to someone else. Said it would be 10 min. I said ok party was to start at 630pm didn’t get started until 745. I understand they are short staffed but to give out a family seafood feast and a family chicken strip feast to someone else how can you make a mistake like that.
I have loved your restaurant since I was a kid , but in Alabama and Georgia I have eaten at. Your fish is terrible now. I don’t know what to say , was suppliers changed because it is not good .
Been eating at Capt Ds in Griffin Ga for years. Ate this evening . While ordering noticed a sign saying SWAI fish is being served. Well I googled SWAI fish all I can say is SHAME ON YOU CAPT DS. This is a filthy bottom eating fish. I WILL NEVER EAT HERE AGAIN !!!
I’m not the one that complaints. But I went to captain D’s on covert Ave. Here in Evansville ind. & I got to say. I did not get what I paid for. I ordered a DELUXE SEAFOOD PLATTER. which I only got 1 hushpuppie, & 3 shrimps & no chicken which I should have gotten. & the fish looked malmuriest. To tell u the truth the whole experience there was really terrible. But to top it all off is that I called them. To tell them that my order wasn’t right. & the person I spoke to. Told me that they can not do anything about it… knowing that I told her that I haven’t touched my meal. I could bring it right back to u guys. & the young lady said. She couldn’t do anything about it. I am really disappointed & aggravated. That I got treated like that. I would appreciate it if somebody could respond back to me. Thank you! (SINCERELY) MR. MERCER
Captain ds on Monroe St, Tallahassee fl is terrible, tell you to park and wait on your food, then close and don’t acknowledge you at the door for service, had to get out my car and knock on windows to get food, took a couple of minutes as employees just looked and keep walking, finally manager came. Terrible staff and service, will NEVER go there again!!@
I’ve been to two Captain D’s one last night and one this morning the one I’m at 9 forestdale Alabama closes at 8:00 they said it the lobby is closed no the lot they said they got so many people in the lobby there’s nobody in the lobby all right you have to wait in line I’ve been in line now for 25 minutes and only two cars to move ahead of me this forestdale I was in midfield our last night trying to get some food all right the lady will kept telling me there’s a lobby is full I’m standing right in front of the door we wrapped around the building they only move a car every 25 minutes so that means you’re losing money so you need to rethink or either send one to investigate these places because otherwise y’all going to be bankrupt time’s already bad because of covid-19
I sat in the drive thru for over a half an hour, when I finally got my food I could not eat it, the chicken wasn’t cooked and the fish was like rubber, I called the location and the manager said that’s just the fish they make us sell and no it isn’t any good and told me that the fish was done, so he called me a liar, If you know your food taste like crap why would you sell it, I just threw $20 in the trash, the manager put my name in a book for replacement but I will not be back.
I live in Effingham,SC. This a complaint against the Captain Ds located on second loop. I’ve gotten terrible service after my orders was incorrect. They have a huge turnover in employees. I be been given raw under cook country style fish. When you return food like I took it back after working at school all day. Country style fish is the only kind I like when you return my fish was the breaded kind and I like the dinner roll. The manager on duty at 3:30 shift he asked if I wanted that food. The young lady said she need fresh food. He gave me fish again that the breading wasn’t done. Why would you want me after returning at least 45 minutes to keep the same fries. This the same manager I guess that give terrible service. I will not eat ther again. My daughter has stop eating there also. Told me mom that the same manager that she had a problem with. I loved captain Ds but if I did eat I’ll go 60 miles to Myrtle Beach when my family go there. I know this is long I got to school and work two jobs so senior city day and the coupon I used yesterday help that I don’t have to cook. Even some of the employees ignore customers in the drivethru. Ms. Cornelius Goston
Might want to rethink lent. Planning team about 10 months out. I am in business. We look at the year ahead. 42 years in business very poor planning.
I live on ValleyStation Louisville KY and I was going to captin d’s this evening and y’all was closed at 7 pm just wondering if that is new closing hours?
I went to Captain D’s drive thru last night in Hopkinsville, KY. After going last week as well .Both times my fish sandwich wasn’t cooked done. Last night I ask the girl at the drive thru if they can make sure my fish was cooked done this time because of the week before. She was very rude and ask me if that’s all I needed. I ordered a 2 sides of shrimp witch only one was put in my bag over cooked. She was so busy looking at the cars behind me complaining that she couldn’t get my order right and my fish sandwich was half done again. I think you guys always had the beat fish in town but I will not be going back there. Not everyone one has good customer service and she most definitely didn’t. It was almost closing time and she didn’t want to be there.
I agree raw fish and rude service.
I’m not one to complain are make a complaint.Havent ate at captain ds in a long time a friend and I thought we wanted something good to eat so we came to captain ds.To start with the guy at to drive though was very rude he cut me off on telling my order being saracstic when I told him that I wasn’t done ordering.Then when we got to the window the girl that wS handing my bag.i ask her if there was condiments in the bag there was none and didn’t ask me.i ask could I have some some it mad her so mad to turn around to get me some.Then my friend was getting her order and she ask for some condiments and amber grab her bag up gave us a very bad look .I said to her you don’t have to be so rude..we was afraid to eat our food .cause they wasn’t nice at all just saying.)I would understand if I was ugly to them .But 8 wasn’t at all until I had another
Yours truly.afraid to eat..
Am so disappointed. Went to Capitan Ds. In mount pleasant TX yesterday. The food was so bad that it made myself and my lady sick. Sick enough that I had to go in the bathroom and vomit. Total waste of my 30+ dollars. But that is all you will get. Totally shameful.
I went to Captain Ds 1878 Almaville Rd, Smyrna, Tn around 2:35 pm to buy Catfish feast. Went to bathroom at Staff with black hair coming out of bathroom, I noticed sink dry. I decided not to eat there as staff went into kitchen. I ordered medium sprite and told cashier I would gave ordered food but kitchen staff didn’t was her hands. Cashier states we have sink in the Kitchen. She took my card gave me a receipt..walked away without giving me a cup. She performed other chores..I leaned forward trying to understand why she never gave me a cup. After looking up finally she comes back over. I ask where is my drink..she stated people generally order food. I asked to speak to Mgr. She said she was manager. I took her pic. I was floored and it brought back memories of my not being served in the 60’s at Burger King and Krispy creme donuts. I spoke with branch owner. He was argumentative asking how do you know she didn’t wash hands, bragging on how many branches he owns and how good employee his Cashier Terry was. I woke up the next day in tears..I didn’t realize..it had brought back bad memories. Branch mgr never apologized, I paid for a drink that I never received. The receipt I received not legible..reason called Corp. I requested Corp. And Branch mgr listen to video..my Sister heard branch mgr being argumentative on speaker, I asked him to tell me why she refused to serve me. I never once disrespected her. Just reported..staff..sink was dry. If you use a bathroom..you should wash your hands. (I told him had to let him go, didn’t want to upset my Sis) I see in Texas someone else was not served drinks. I have heard nothing Back from Corp. Or Branch Mgr. I TOOL PICTURE IF CASHIER/STORE MGR. SHE THE CUPS RIGHT IN FRONT OF HER..I AM FLOORED.
Someone needs to look into the Captain D’s in Starke Florida while we were waiting on our food there was a customer came up had been waiting over 30 minutes and their food hadn’t even started been cooking the manager that was on duty is wearing bedroom shoes and socks and she’s telling the other workers that if anybody comes in route just tell them we’re not serving them that they need to get out. I ended up not ordering food because I was heading to work and couldn’t wait 30 minutes.
Could someone check into the Captain D on Lebanon Rd 37214 . The food is terrible, greasy, cold and just nasty . Before it was always very good but everyone I talk too says the same thing . Can’t believe it’s still open !
Does anyone know if Anyone cares when you lose a customer?
Rosenberg texas location lied about not having drinks but gave customers inside and other drive thru guests drinks… but we were still being charged for them.
About a week ago, my wife and myself went to Captain D’s on Ft. Dale Rd. Greenville, Al. 36037
We placed our order, which was about $20 and was ask to pull forward and they would bring it out. We waited 32 minutes before we drove back around, handed the receipt to the cashier, told her we had been waiting over 30 minutes, which she didn’t believe. I told her to look at the time on the receipt which she did. I then ask for a refund which she gave me.
This evening I went through the drive through and placed an order for 2 plates. One order was 15 pc shrimp with 3 sides. The 2nd order was fish, not deep battered, and shrimp. The order was $21 plus change. When I got home one plate was deep battered fish with 6 shrimp and sides. The 2nd order was 4 pc fish with sides. I live about 5 miles from Captain D’s and wasn’t willing to drive back to town. They don’t answer the phone. Disappointed, Aaron Ledbetter
Why is our captain D’s closed to indoor dining in Eastman ga while other cities are open?
Why is it ever Friday and Saturday night your Woodrow Wilson locations system down around 8:30-9:00 ! Truly either you need to get better management or a it quickly
I ordered the rice, which I love from captain d’s and they gave me over cooked, old, clumped together and not editable rice.. order number 0191 store number 354865
I visited store 3733 Monroe, Ga they gave me overcooked shrimp where it was burnt and overcooked fish. Poor quality for what I paid for the meal.
I am located in Valdosta Georgia was in line for 30 minutes ask for my food to be hot and fresh. Got home it was cold to touch. I had just got off work from the hospital which is down the road.
I am from macon georgia. I was at your gray hwy. Store in macon georgia and ordered the family feast for $35.24 .
I get home with my meal and see that our meal was missing 12 butterfly shrimp ,12 hushpuppies, and 3 crab cakes.
Been trying with no success to reach store management and get a call back later recording.
This is not good. I feel they owe me my dinner.that I ordered and paid for.
Please do acknowledge that this was recieved.
Thank you much
Joyce crumpler
Laurel Ms. Oct 10 th my wife and I set in the drive thru for 45 minutes to make an order when we got to the window the lady asked what I’ve ordered and I told her I don’t remember I’ve been in line until I’ve forgotten only two people was there and didn’t care if anyone got there food. A lot of the problems is who are what’s is their at the time if they can’t do something to about the people on the payroll then close the doors. !!!!
Captain D’s, Walterboro, SC. Delicious food and best service. Stephanie is an outstanding representative of Captain D’s. She asked the customers if they needed help and did so if help was needed. She was a big help to me and my husband who is handicapped. I dropped him at the door because he is unable to walk far and she came immediately to assist him to a table. She assisted me to get him to the rest room. She was outstanding. Nice to have someone with a friendly smile, great personality, very professional and did her best to represent the company. Thank You Stephanie and Captain D’s.
Capt d’s oyster dinner broccoli dry oysters very small and overcooked. It was not worth the price. Norfolk va little creek rd
Nasty fasting fish fries hush puppies the whole family feast was soo bad
The Captain D’s on Metropolitian Pkwy in Atlanta, Ga 30315
Store #3673
Cashier name: Diamond is very rude and I am a city employee and had a very bad experience with her customer service. The management did not hold her accountable and left the store while the issue was at hand. I am very disappointed and dissatisfied. As a Employee of the city I want something done a suspension or something to let this children know there is a standard and they will be held accountable.
I went to my Captain D’s here in Bluefield w.v. today Got my normal Seafood plater and chicken dinner. Got home and opened up and was shocked! The pieces of fish are always 2 to 2 1/2in wide. Todays order they were about a wide as my finger. Looked like a big French fry’s. My son’s chicken dinner pieces looked like chicken nuggets . They were about a inch long ?There was of them 5. Looked like a kids meal of chicken nuggets. What has happened ??? I have been a customer for 40 years but if it’s going to be like this I just can’t eat there any more.
I just got home from Captain Ds which is on the other side of town where I live. My ticket number was 0116 store number 3621. I had ordered 3 pc find with fries and slaw but NO fries just fish and cole slaw and a kids1 pc fish with fries and coke slaw. Tried calling the store and no answer. Very disappointed in service etc.
We need a new captain ds in Burlington nc why was the closed it was great.
CAPTAIN D’S IN LAKE CITY FLORIDA NEEDS NEW MANAGEMENTAND CREW MEMBERS THEY ARE THE RUDEST PEOPLE . NEED TO SEND UNDERCOVER BOSS TO CHECK IT OUT. FOOD IS TERRIBLE.
Captain D’s in Brunswick needs some management.
Ordered a 10 piece family meal (fish) on 7/30/22 at the union city,ga store.Terrible!!!!
Will never order again.That was the toughest fish ever.
Need to get my money back my total order was $25.85
I ate lunch at the Madison TN captain d’s yesterday. Got fish to go. Opened it up to see 2 fish patties about the size of small pancakes and tough as shoe leather. If that’s what they’ve gone to, I’ll never go back.
How about a Captain D’Souza in Gainesville, Fl. We would really enjoy that very much!
Just went to Captain D restaurant on 3337 Dean’s Bridge Rd. Augusta GA. Besides being slow the Fish looked like fish sticks and french Fry’s where cold half of scoop of coleslaw it was a waste of $25 00
I think this establishment has super bad problems, Went to the one located on highway 98 in Fort Walton Beach they didn’t have 1 light on not the sign no lights outside not even the menu sign, I noticed there were people inside behind the counter so I pulled up to the door thinking it was closed it was 7:30 in the evening It stays open till 11 When I went in to make an order they said it would be 35 minutes for me to get my order One small plate of a dozen shrimp And 2 sides soon thereafter a lady walked from behind the cooking area and she said no it’ll just take a couple of minutes to get your oar ready but the black lady that was at the behind the counter when I walked in told me to be 35 minutes basically she didn’t want to take my order. So then I told that lady well I’ll take an order but if I have to wait 35 minutes no problem then soon thereafter a bunch of black people walked in that knew the black lady that worked behind the counter and she was all ready to take their order and serve them very quickly within minutes., Every evening I pass by there none of the lights are on and I mentioned it to the black lady and she says well I don’t know how to turn them on. Since I went there the previous night to get something to eat It appeared there were clothes at 7:45 p.m.. So I tried to call before I head that way this evening and they would pick up the phone and then hang it up they wouldn’t answer the phone they just picked it up and hang it up pick up hang up pick up hang up they did that about 10 times so I said the hell with it I’ll just drive down there to see if they really are open because people will picking up the phone and hanging up the phone they got serious serious problems down at this captain d’s I don’t recommend it to anybody I would never eat here again even if I got free food for the next year. By the way the shrimp was burnt. And the previous time I went there I made an order and the fish and shrimp was ice cold and greasy like it’s been sitting for hours some somebody needs to take charge this company’s gonna go under I feel sorry for the franchise’s .
Talked to a Melvin waters about an order that was going to be replaced in April, he claimed 8 weeks to get a gift card. What a joke that is. So went to try the restaurant again tonight in Lenoir city tn and they said they were out of white fish, isn’t that the business? And on a Friday.
Will not be eating here anymore poor service
I went to captain d and the service was bad so will not be going back there
When to captain ds 302 on 116 East 21st norfolk on 07172021 at around 5 . Order family meal . Plus order of bread sticks. Total 30.99.wrong order.try to call noone pickup. Fish that I got was really bad. I won’t a refund will not go to that one ever again. Will go to one in Ches.One o should of gone to. Still no answer. I will not drive back there. Fish is just bad look like it was flounder
I recently went to your restaurant and was very unhappy. I did not receive the correct order. Called manager and dinner was replaced. The reorder was not cooked thoroughly. The shrimp was raw and the Cole was was warm and tasted like it was spoiled. Also we were told that we would get a complimentary dessert. Well that didn’t happen. A complete waste of time and money.
Captain Ds By Sams club is the worst every time I go I always get cold shrimp the staff wear what they want to work an the wait is always long cause the staff don’t care I kept having to correct the same order til I said u know what let me get my money bk an they eating on the floor while correcting orders it’s a mess I’ll never go bk to that 1 ever again til they fix the staff
I tried to enter my remarks on the website spent all the time on it filling out names addresses email phones and my comments only to not be able to send it. “You have to fill out city and state” it noted. Only thing was it was literally impossible even with my super IT pro kid. Obviously looking at all these negative comments they don’t want many more.
I had the most horrible experience in Charleston SC yesterday afternoon. Five rowdy kids trying to run a drive thru and kitchen with absolutely no inkling of how to do it. They were yelling and cursing at each other and they had absolutely no supervision – no training and no manners. After almost an hours wait I gave up and walked out. If the lady that overcharged me for the food had an idea of what was going on I would have asked her for a refund. As it is I will try to stop payment tomorrow. I watched many people just get totally frustrated at this mess they call a restaurant. Not only will I not be back I will advise any and all to avoid this train wreck at all costs. WHO OWNS THIS PLACE? Do you know what’s going on. Obviously you have your head where the sun don’t shine. Wish you luck because that’s all you will have going for you
Dublin,GA location needs attention! They are not clearing not operating within the standards and policies of Captain D’s.
What has happened the Wonderful Captain D’s ? Does their corporate office not care that their restaurants are nasty with bad food & employees who just don’t care I know I will never go to any Captain D’s again Captain D’s Conyers Georgia disgusting
The worst food ever ! Conyers Ga Captain D’s we ordered in the drive thru it was about a 20 min wait because they ran out of fish why would a restaurant run out of the product that they are know for ? At 5:00 pm on a Thursday or any day for that matter right at dinner time finally got the fish it was disgusting it raw inside the crust was gooey it was bad we spent almost $28.00 we threw in the trash our dogs wouldn’t even eat it I do have a photo as proof to show how bad it was I do want my money back
as a retired airforce person and a retired food sales person i really appreciate giving a miltary discounts on lunches this keeps me coming back also your catfish is the best i have ever eaten just wish we had a capt d in jasper indiana or frenchlick indiana where wife and live. just love you fish ronnie mcdowell
Just had the 2 PC fish dinner. The breading has been changed, and it is a mistake. Where’s the FISH I paid for? If I had wanted pancakes, I would have ordered from IHOP. Won’t be ordering fish from Captain D’s again.
Captain Ds in Conyers Ga closed an hour early with employees coming put with bags of food. This is the second time I have came and they were closed an hr early.
I know this is a time of desperation for some companies trying to find employees. However this shouldn’t affect the quality of service expected from a customers view. I recently went to the captains D’s in Fayetteville Georgia and they were out of breaded fish. My wife got the chicken dinner. Her chicken was so tough and over cooked we wouldn’t even feed it to our dog. I understand the lack of employees but the management of this establishment could be better. If you keep up with your inventory you shouldn’t run out. And refrying chicken to make it hot destroys the quality of the meat. My wife had to go without dinner for that night.
I send to tell you what happen on getting service at the captain d’s in crosssville TN. the drive thu clock above the drive thu . I don’t do drive thu’s . i walk into places as I like to seat and eat instead of having mess in my car . I give my order there was one person in front of me that also gave a order . As we waited I noticed they keep the drive thu going to keep the timer down on drive thu , and we just waited . I walked into your biss. to give you my biss. one guy knew the person that ordered in front of me they strike up a conversation . I keep waiting as the drive thu keeps moving . I break in and say hay I walked in your place I desurve just as much respect as that drive thu . after all I took the time to walk in . the guy says you can wait like anyone else that comes in. I tell him NO IF THAT IS HOW HE THINKS I WOULD LIKE MY $ BACK I WILL EAT SOMEWHERE ELSE . HE SAYS OK AND WENT OUTSIDE TO GET THE MANAGMENT . BUY THIS TIME WORKER IN BACK HAD DRIVE THU CAUGHT UP (NO CAR THERE ) SO HE GAVE THE FIRST ORDER AND PUT MY ORDER TOGETHER . The fish was warm but not fresh as I waited so long maybe that was why I waited ( nope ) . since the order came as he watched me in lobby tell I will take my $ back . I told man. i would take food since it is now came out . but would more than likly never be back . I will also say I own a upholstery biss here and that sitting area needs me to up date it as most sitting ares are nasty . OOOOO there was more dirty tables then claen at this time and guy is having a conversation will someone instead of looking at dinning area . he knew about how many customers was in there and ate so he would also now the tables was used and needed cleaned .
Went to Russellville, KY Captain D’s this evening, 5:53 pm. Doors were locked. Customers and workers were inside. Not full or crowded. We wouldbe very interested in knowing why. We do not live close and made a love drive for nothing.
Mark at Dallas GA….Uber Eats order placed around 6:15pm gets cancelled 2 hours later. I called store at one hour and Mark said your order already left. No. My driver was there waiting. Who did they give my food to?? Then Mark says well we are closed now can’t help you so call Uber!!! I will NEVER buy from Captain D’s if this is how you treat customers. My order was $37+ and two hours just wasted!! Hope whoever they gave my food to chokes on it!!
The Dickson, TN location is closed at 7:00 pm but yet their website says they r open til 11:00 pm. Very aggravating when u call to place an order and the chic says we’re already closed. Update ur info on ur website if ur no longer open til 1100 pm!!!
To whom it may concern, I have been going to Captain D’s on Merchants Road in Knoxville, Tn since the age of 10. Tonight (6-9-21 between 4:45 and 5:11 pm) I have had the worst service ever. My fiance and I walked into the dining room we were going to place our order however the manager at the register had a visitor she was talking to and unable to take our order. After our order was placed we noticed that the dining room was a wreck. Tables were in disarray, uncleaned, and the floors looked like they had not been swept in hours. We went to get our drinks and the diet Pepsi was out at both counters. I notified the girl at the counter and she laughed at me. As we were sitting there, several customers came in after us. We watched as the customers continued to clean there own tables. We also witnessed a staff member walk out during his shift. One of the employees at the register took her hair down and then put it back up in a ponytail. And yet again, the grill was down. I have never been so dissatisfied about cleanliness, service, and unprofessionalism then I was tonight. I am sad to say that this was my last visit here. I have many childhood memories eating all you can eat fish as a kid. Something needs to be done, someone needs to be put in charge who is not a child themselves. As we looked through the past we noticed excellent reviews until a month ago. Recent reviews show similiar complaints. If I were an owner for a big franchise, I would be concerned for my business and my customers.
I had a similar experience in Dublin, GA. I have also been a long time customer. I am unsure the direction Captain D’s is going🤔
stfu
Whomever is working the Newberry drive thru at 9:05 pm on June 5, 2021 should not be employed. I came to the drive through and asked “do you have any baked potatoes”. The reply was “Why?” So we drove.Where do you find these incompetent ppl?
I have in the past two weeks visited two locations. Waycoss Ga. and Kingsland Ga. dinning room closed. Because of lack of help. I have always loved the food. But on these occasions the food was not up to the the standard I am use to visiting your restaurants. I hope you address these issues. If they cannot prove food up to your standard they are hurting all your restaurants by being open.
I live in Collierville Tennessee I just came through your window at the location in Collierville The lady said she said hello but I did not hear anything .. the lady was very rude I requested a four piece dinner cooked Country Style and she said wait I do not have any country style .. I use to work for Captain D’s years ago . we never ran out of Country Style Meal … unbelievable .. personally I do not think she wanted to prepare it …. and that was it no suggestive selling nothing … I really feel that you could use someone to help in the hospitality field .. she could have convinced me to try something else if that was true .. the reason I am submitting this is for people to have better service . 9915690093
The 201 Merchants Square
Dallas, Georgia 30132
Just went thru the drive thru and the guy at the window had his pants hanging off and his underwear showing!!! Such a sickening site when I’m trying to get dinner. This place has really gone down.
The Captain D’s in LaGrange Ga is rediculous with Drive thru times I waited 15 mins everytime I go by there no hurry wat so ever
I have suffered food poisoning and have tried to contact the store manager, and the corporate office and no one seems to care, there are thousands of dollars I have spent on medical bills including the ER.
So I went to the Paris Tennessee restaurant here and I called 15 rings and Counting no answer so I made the drive 2 outside and no one on the front the 2 men outside said they were not surprised so I placed my order + my sister had one got home miles nothing for my baked potato no fish sandwich for my husband lunch and she screamed at me and hung up in my face my disabled sister and my 12 year old son couldn’t believe that was customer service I’m just hurt usually we go back because its its always something missing but after tonight I just can’t help but miss it from now on I’m finished
Thank you God BLESS
Store did not open on time doors was unlocked at 10:50am the store has a sign that saids open at 10:30 am and the men’s bathroom was awful not clean at all just nasty
I visited March 2nd 2021 right before they closed. Florence Alabama captain ds has terrible management! Ghetto and unprofessional. Degrading to employees and condescending to customers. Who wants to wait for food while listening to managers scream and cuss at employees.
Visited the DeLand, Fl #3399 order #0101 @ 4:34 pm for dinner. Have eaten there for last decade. Today’s visit waz the most miserable meal we have had in a long time! We both had two piece catfish meals with 2 Mac & cheese, baked potato, fried okra. Catfish on each plate were two very small pieces of catfish. Okra waz not cooked, Mac & Cheese waz cold! Potato waz small. What a waste of $17.41. The black crew members are all gone and their replacement white crew members are lost. The manager waz a complete bafoon. Try, try again. We were ripped off big time.
Complained about your local restaurant near the Villages, FL I had a coupon from your website and the mgr
was curt and told me he doesn’t accept any coupons anymore…I would have ordered anyway but since he was so unprofessional I walked out. I sent you an comment in your chat but now you charge a dollar just to
chat with you! Charging a dollar even if it’s refundable is just as insulting as the manager. Plus the tiny
hook of $50 charge for future chats!!! Unbelievably unprofessional…can not see you staying open with that
kind of attitude. I’ll go to Long John Silvers and get no grief!!!
They charge a dollar for you to chat with them unbelievable they deserve to go out of business
Why is captain d’s inside diner closed in jasper alabama? Most fast food restraunts in jasper are open to dine inside. We used to frequent captain d’s but now will not go back till the inside dinning opens.
Captain Ds in Huntsville ,al (Airport Rd) not sure whats going on there. I have had 3 accuracy when I have order around 7-730pm. I have been told “computers are down” Also “we are no longer taking orders”. Last night when I arrived to place my order 2 other cars were behind me. Told me again, “We are no longer taking order for the night” the cars behind me were also turned away.
My question to you at corp office is, do you close your restaurant 30mins before advertise your actual list time? I have always enjoyed you menu items, that is why I continue to give another try. Last night however was the last time I could go to this restaurant.
I’m so disappointed with the Captain D’s here in Huntsville, Al on North memorial parkway serving me and my family fish that had brown specs over it not sure what it was didn’t look great at all. I definitely returned it and also took pictures of it..
Stopped at Location in Tallahassee Fl Store 3834
Lady said I had to have a mask so no problem got mask on. She was rude when she took the order plus I look in back at cooks and neither one of them had a mask on. So if you gonna enforce mask make sure employees enforce them also.
Just soggy and soaked in grease like it has been SITTING there for hrs.
My husband and I was coming back through Augusta ga., on July 9, 2020 and decided to stop at Captain D’s #3799 located at 3029 washington rd., augusta, ga. We ordered the 4 PC fish, 2pc chicken and fried green Tom. As we were eating going down the road, I started spitting out my food, cause as I looked down to where I had broken up my hush puppies on my plate I seen 4 maggots. My husband and I are extremely sick from this experience. I would tell everyone never to go here again. This is highly unacceptable and from what we have been told, we could end up with severe food poisoning or even hospitalized. This will be put on the internet each and every day until something is done about it. I would advise a return email asap.
This restaurant for years has always been hit or miss in food quality and customer relations. I had a TERRIBLE experience at the lexington, kentucky store at 167 East Reynolds Road. I was trying to enunciate at the speaker so the associate could hear me better. After which, the associate was rude for the entire rest of the transaction rushing me along and being very snippy and short while I was trying to decide what to order. Defensive for no reason! And she messed up the order. When I went inside to fix the order and tell her she was rude on the speaker, the manager exploded on ME! Defending the rude associate, saying she is a female and you’re a male. Like disrespect has a gender preference. The manager said she couldn’t hear you! Being totally dismissive to my concerns, saying she wasn’t being rude to me because they were both on the headset and the manager didn’t hear anything wrong! The manger was irrational and making irrelevant excuses! Exacerbating the situation. They were standing there acting surprised that I was complaining about the associates rudeness in the drive thru. Like it was a foreign concept! Her tone and attitude were VERY unprofessional as if the customer were bothering or inconveniencing her! This company needs to do a much better job vetting who they decide to EMPLOY AT ALL LEVELS. Every store has a manager that seems like an ex convict and associates that are just pulled in from anywhere desperate for a job. Not caring at all about the customers experience or money! This pattern overtime has really diminished the brand. Very sad. I will be talking to corporate and ensuring that the manager and associate are fired!
I am from Ohio and I now live in Texas. I have not seen a captain Ds in 7 years so I was excited and wanted to eat there. Well I didn’t get the chance. When we pulled up to the drive thru which was empty I was told to “hold on a min” so I waited like 10 mins and said hello again, the girl working the drive thru jumped back on and said “ I told y’all to wait a min I’m fu**ing doing something” at that point i drove away… disappointed
For buisness’ s suposedly trying to get back up because of this pandemic captians D’s aint trying to hard the one on hwy80 in jackson ms.that is.Everytime i go to that store theres a problem. Either the foods old and cold or tge employees are.If you dont want to work thete or you find its a problem then find somewhere else to work because the employees there surely doesnt need to work with the public.They are rude.When the restuarant closes at 10 you best be there at 9 if you want something because by 9:30 CLOSED! And you aint getting nothing not even an explanation .There needs to be something done about this store if it is to represent the rest of their stores.I spoke with the mgr and he isnt any better than they are.
Hi,my name is Gene,I wanted to let you know what a wonderful experience my wife and I had at your Captain D’s Restraunt on 103rd st. in Jacksonville,Florida.Melissa was very kind and knew the menu well,the food we received was hot and delicious and it was all done so perfectly.My wife and I will continue to enjoy the great seafood at Captain D’s for a long time to come.Thank you for a job well done,My wife and I will tell everyone about the delicious seafood and how kind and friendly you guys are.Thank’s again.
I had a horrible experience at the one in Bristol TN! The Manager was exceptionally rude to me! She told me the total at the window and I was telling her I needed a few more tartar sauce and she shut the window in my face! I told her that was very rude and she began yelling at me that she couldn’t hear the drive thru over me I felt as though I was not important to her! We have not been out in a long time and for her to be so rude! Then she made us drive and park as other cars was just going through with no problem! She was a manager and I have her name! When the food was finally brought to us the girl just laughed as though it was funny! I’m a manager myself and I can say they would be serious consequences for her actions!
We were at Catain D’s at 6550 Normandy Blvd. We were placing some orders and the cashier at the Drive Thur was very rude. We asked her about the $4.99 special they use to offer. She raised her voice like we were bothering her. We had 3 orders but we get mad and left. When you’re spending your money at a bussiness we expect Respect and courtesy. That was our first time using that Captain D’s and the last one. If she didn’t feel like working she should have stayed home.
Exactly Cynthia! I had the same experience at the Reynolds Road location in lexington, ky. Very rude associate. And they messed up my order. Went inside to let the manager know about the rudeness and she DEFENDED the associate, saying she couldn’t hear you on the speaker! It was awful. Reading these complaints I didn’t realize this was an issue all of the us with this company and who they hire. You said it! When you’re spending money you expect and kind courteous experience. Not someone to act like you’re wasting their time.
I ordered 4 fish sandwiches coming up to a total of 17.20 got home and I only had 2 sandwiches I called the restaurant no one answered I called back someone picked up the phone and hung up immediately I called serval time’s back they had the phone off the hook. I immediately called corporate office and filed a complaint against the restaurant requesting a full refund. I will call my bank immediately request them to refund my money. Will never go to Captain Ds again.
This is for the Captain D’s in greenwood SC. My husband and I went through the drive through and what we ordered was fine for the first time. We wanted something else so we went back through the drive thru. We ordered some shrimp and when we checked our order it looked like someone just gave us crumbs out of the bottom of the fry basket. So had to go through the drive thru again to get our order right. We were already pissed. Then we get home and my fish was raw and my daughter’s chicken was like eating a brick!!!!!!! I will NEVER be back to this place!!!! It sucks and u don’t get what u pay for!!!!!!!
My husband and I placed a online order at the Shelbyville location. The app said our food would be ready at 6:03. We arrive and we are asked to pull up, our food wasn’t ready. This was 6:10. Then a worker came out to assure us it would be ten more minutes. My husband explained what the app said and asked for his money back, the employee was talking to him in a rude manner as the two of them go in to speak to the Manager. The manager then tells him she can’t give him the money back because it was a online order. Needless to say we left without the food or the money. We have issues at this location a lot. As a restaurant manager, my opinion is to hire a decent manager. We will not be back.
I bought a gift card for my mother on 02/22/20. She went to use it today 04/02/20 and they tell her there is only 37 cent on card. What kind of rip off is this. Straight steeling money from people.
i went to the store on the west side of Frankfort,Ky today and after repeating my order twice the guy gave me a total and i told him i knew it wasn’t right so i repeated my order for the 3rd time and was told by the guy i needed to shut my mouth and i left the store and drove across town to the other store to get my food, when i got home i called the other store to talk to the manager and was called and nasty name and was told to shut my mouth again because it was the same guy and i told him i was calling corporate and he said fuck you bitch, i hope you dont allow this kind of behavior at all your stores, we will no longer use that store, he should be fired !!!
I visited captain D’s today, store # 3595 ( riverdale ga).. FYI, the fish and shrimp is nothing like advertised ( horrible) dry we couldn’t even eat it, Granted happy it was open, especially due to the current events.. I’m at the drive Thur window, and I noticed they were taking orders inside as well, same person ( the manager) assisting me, rung the walk in customer too, took his money, then grab my food, I asked her with all that’s going on, shouldn’t you sanitize between customers.. you’re handling money and go straight to food.. her response was “ have a good day “ we will never go there again and I’m letting everyone know what happened..
Good evening I frequent captains D’s in Fayetteville,Ga I had been In line since 8:20 waiting to place an order by The Time I arrive at the ordering line,One of of your employees came on and says hello we are closed,some one should have least came out prior to that and put up a sign or something It took me until 9:00 To reach window and Then I was given wrong number for corporate and there were at least four cars behind me ,That’s not professional at all.I would like to speak with corporate to file a formal complaint
I just went to Captain D’s Drive thru. I ordered the family value pack. When I gig home and fixed my plate, the Cole slaw Was disgusting. Now I eat at Captain D’s all the time. My entire family does. I love this cole slaw but this was disgusting. No one could eat it. It was probably old and all broken down. Just done kind of mayo or dressing and hardly and cole slaw mix. I could throw up thinking about it. Im sure it probably was contaminated.
Just horrible.
615-491-4990
I like to turn in a employee that was rude and did not want to serve me correctly so I had to turn my food back in and ask for a refundAnd I’ve been doing business with Captain D’s over 10 years
I am sitting in a Captain D’s in Richmond va on Laburnum road and Williamsburg rd . All of the staff is arguing and the manager,Mark, didnt want to hear from mr that this is the second time I’ve been in here and EVERYONE is arguing. Customers do not want to hear this. All Mark wanted to do was take my order and not even did he say he was sorry.
I have been in here with my husband many times and it’s usually very nice. This is RIDICULOUS!!!!!!
I DONT WANT TO HEAR ALL THE BS WHILE RELAXING AND HAVING LUNCH!
ADDRESS IF RESTAURANT:
4800 Williamsburg Rd
Richmond, Va. 23231
On the evening of Feb 21, approx. 630pm, my wife and I were at your restaurant in Alton, IL and witnessed the worst handling of a customer complaint I have ever seen. The manager was an African American woman with close cropped hair. The customer was in line ahead of us and, from what I could hear, got home with her order and the food was cold. She claimed that she had waited for 15 minutes, while her food sat on the counter before being checked out. I knew the manager was upset, just from her body language, but when the customer got to the counter, it was immediate chaos. The manager did nothing to calm the customer down, was very disparaging and condescending and only escalated the conflict. Finally the manager asked, “well what do you want me to do about it?” and the customer asked that the food order be replaced. The manager then wanted to see all the “cold food” and the customer stated that no one had told her to bring it. The manager then verbally jumped on the customer with further insults, telling her there was nothing she could do about it without the food. At this point my wife (and others around us) were getting very uncomfortable. My wife asked if we could go somewhere else and we left. Others left as well. It will be a long time (if ever) before we will go back to that location. Something happened that upset a customer and instead of trying to repair the problem to restore the relationship, the manager intentionally only made it worse. Was the food cost of replacing her meal worth losing at least 3 customers? Just think you should be aware. Thank you.
I agree Corey! The people captain ds places in management are NOT management material at any location! They act like ex convicts! Always very defensive (which is misplaced and strange) never worried about respectfully resolving an issue. Really hurts the restuarant image to have this happen almost everywhere.
Our Captain D’s in Greenwood SC (#3814) is freezing cold inside, day and night, summer and winter. This evening I ordered Catfish and Shrimp. We went to a table and I sat down after I wiped the food off the seat. Our food wad delivered to the table. The Catfish was very very small. Corn on the cob had no skewer to hold the corn. Lights above the tables were off. My husband asked if the lights could be turned on and the young man mumbled something about the lights being blown. All the lights above all the tables were not on. He asked a young lady about something to hold the corn but before he could complete his request the young lady turned and walked away. She returned a few moments later with sour cream and a couple packs of something we didn’t ask for. Close it or fix it!
I am at my wits end. I have a daughter that works at a franchise store in Winchester kentucky. The hours shes worked there and of the employees are being removed by there general manager Gary Johnson to make himself look good to his bosses. We have contacted the owners to no response its like none of you care that money is being taken off there checks for no reason. a couple hours here and there for employees does matter. Then the man is charging them for food that they never eat. and thats adding up to another 10 or so dollars a week for her. The general manager is having sexual relations with a cashier and giving her priority with hours over all other employees. It a disgrace. None of you people seem to care. We have contacted Jarka the franchise owner who has done absolutely nothing because Gary is her son in law. She is allowing him to say and do whatever he wants and run that place and its people into the ground. I want to make it clear we have contacted the Kentucky Labor Board. We plan on contacting as many people as we have to until something is done. Until some kind of investigation is opened and they get the money thats being taken from there checks so that this man can look good to his boss. My daughter is 16 by the way just so we are perfectly clear. Stil this Jarka lady doesnt seem to care or understand the issue here. She is protecting this man because he is family. I need to be contacted as soon as possible.
I went to Captain D’s in Tifton,ga today,I got some food and when I got home with it,it had Roaches and Maggots in it. I took it back to them and show the lady and I told her I wanted my money back and I won’t be back anymore. Ya’ll need to have some one to check them out.
Your advertising is on TV here in Boise, ID, too. Do you plan to open one in this area?
Do you have a captain Ds in seattle your advertising on tv in and I would like to go and eat their.
we want a captain D,s in Satsuma fl lots of space building new hwy 17 4 lane we have to drive 60 miles to one as it is now from 32189 zip
Hi I am writing this note because I recently talk with an operator about a food problem ! This incident occurred almost a month ago. This is the second incident that had me concerned with the restaurant in Memphis. I expressed my concerns about this incident and to no avail have I received a call or an email from any one at this company! I think this is a horrible way to treat a customer!
My wife and I stopped at your Mt.sterling Ky. store. Just wanted to say how great the food was and sure wish a captain ds would open in Morehead Ky. Thanks again.