Candlewood Suites Corporate office Headquarters
Candlewood Suites Headquarters Address and Contact
Candlewood Suites Headquarters Location & Directions
Candlewood Suites Headquarters Executive Team
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Name |
Title |
|---|---|
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Ekta Patel |
Director, Sales |
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H. Meadows |
Vice President, Operations |
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Cecilia Luengo |
Assistant General Manager |
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Sabrina Stanley |
General Manager |
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Joey Csiti |
General Manager |
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Barbara Behrens |
Area Director, Sales |
Candlewood Suites, History and Headquarters Information
Candlewood Suites Company is currently managed by John Muehlbauer. The organization was started in the year 1995 by Jack Deboer. The organization has since grown to offer, hotel, drinking and accommodation services to those that seek it.
The official headquarters for this company is based in InterContinental Hotels Group, 3 Ravinia Drive Suite 100 Atlanta, GA 30346-2149, United States.
Customers that want to reach out to the company for customer care services can call directly to 1-800-621-0555 for assistance.
Candlewood Suites Headquarters Photos
Candlewood Suites Corporate Office
Candlewood Suites Corporate Office 1
I’ve been working at candlewood suites in Indianapolis Indiana in September. Once new management came in, they took me off the schedule on January 2nd, and I haven’t been on the schedule since. I’ve gotten no reason as to why I’m not on the schedule. I’ve asked and even tried to compromise with the manager because they secretly hired somebody to take my place. I’ve never had one complaint about my work from my manager. But since he doesn’t want to give me any reason, I’ve decided to take legal action for discrimination. I’ve tried to call corporate but the number is wrong. So, if you think candlewood is a good place to stay, YOUR WRONG. It’s the worst place you can stay and management is racist.
Thank you. Mister James Hoover.
I’m am writing to you to let you know my extreme appreciation to the staff of the Candlewood Sites DFW North, Irving TX. My son is a new member of the Air Force and during a time of complete uncertainty because of his flight to his 1st base being delayed that would cause him to miss his connecting flight the staff of this hotel took care of him and eased this moms heart knowing he was safe, warm, comfortable and taken care of by the staff of this hotel. He had stayed there the night before his flight and when he his flight got rescheduled for two days later he reached back out to the hotel and as soon as they heard the situation they sent the shuttle for him right away and said we will take care of the reservation and everything else once we get you here. I have written an email already to the hotel manager, called and personally called thanked them at the hotel. They put the worried, freaking out military moms heart at ease!! I wanted to also make you aware of the wonderful staff at this location in your hotel chain. I stayed at a Candlewood Inn and Suites in San Antonio for my son graduation from basic training in October and also had a wonderful experience there also. I will now be looking for Candlewoods in all my future travels!! This occurred on 1/11/23 and 1/12/23.
You have the wrong phone number listed for this company. The correct number is (770) 604-2000. It should be corrected so you don’t mislead people.
Absolutely TRASH. Springfield IL location I called twice to get an invoice for my previous stay. After two days of calling and being told the invoice was sent, I still had no invoice!! Had to DRIVE AN HOUR AND A HALF ONE WAY TO GET THE INVOICE. The lady at the front desk was the same person I spoke with earlier in the day. She said “Oh I guess I had your email wrong and that’s why the email was sent back to me!” I emailed corporate office and GOT NO RESPONSE!! Wow! What would ya say…..ya DO here?????
DO NOT STAY AT CANDLEDWOODS SUITE NORTH SYRACUSE
This weekend we had a reservation at this hotel from Nov 24th – 27th. We’ve stayed there many times and never had any issues. WE have seen the service go down but not this bad. WE noticed that all the foodsnack rack was empty. It used to be full, there use to be cookies you could take while you did your check in and that’s all gone.
We did our checking on Friday the 24th at 5pm. They gave us the room 401, as we walked over to the room, we noticed the walls were all damaged, in a serious need of paint, ceiling tiles missing. We entered the room we noticed that the floor was dirty and sticky, I looked in the cupboard, since it includes a kitchenette and there were no dishes, utensils, pots, and pans like they normally have.
We open the dishwasher all the dishes were in there and dirty. The stove was all dirty like it has not been cleaned for days.
There were only 2 small towels in the bathroom. We decided that we would not keep this room and request another one. When I got to the front desk the person was on her phone not too much bothered by us. Finally, I told her we wanted to change room because it was dirty. She then gave us the room 303, we entered, and it was worse that the other one.
There was a fork in the sink, dirty with food, didn’t bother looking at the other dishes, towels on the floor damped, toilet bowl was dirty, bathtub had hair in it and something else. We did not even look at the bed as we feared them.
We decided that we would not ask for another room way too scary to stay there. I showed the reception the pics of the 2nd room, she took pics on her phone from mine. I told her there was no way I would stay here, and she said she would not also.
I asked her for a refund, and she told me she was unable. Only her manager could or call IHG. She said she tried to call her manager, but I doubt she even did. She then gave me a phone number to call that could provide a refund. When I contacted that person, it was the holiday inn express. They can’t do anything they are another hotel. While I was waiting on the phone, another guest had just checked in and his room was dirty. She gave him another room. He came back shortly, and that room was even worst. He also asked to cancel his reservation and a refund.
After 1hr 30 minutes of going no where with this person at the front desk, I decided to come back the next day since she said her manager shift is from 7am-3pm.
Next morning I show up at 7:15, there is no one at the front desk, just a sign we’ll be right back. I waited for 45 minutes, not one hotel staff showed. I left to go do a few things and came back at 9am.
The cleaning staff walked in, we told them what happened, and they had no clue who the reception person was. Taylor assumes me that Kelly the manager would honor our refund and kept apologizing.
It is now 3pm and Kelly has not even contacted us. We decided to go to the hotel and as we walked in there were 3 people in an office. We asked for Kelly which she was there. She apologized and said she would provide a refund and that it was a brand-new staff at reception. We kept asking her when you will do the refund, and she kept saying later. The more we kept asking, now she was beginning to be very aggressive. She was like 2 feet from our face, so I did not want this to turn into a police matter, so we left. As we are leaving, she now said I don’t know if I will refund you, if depends how I will feel and don’t ever come back here, stay at the Hilton.
I told her trust me, we will never come back here, and the Hilton room are clean and good service.
My husband and I stayed at the Erie Pa location where I would never suggest to anyone! The manager, I believe her name was Jennifer was very nice to us when we first arrived. After that she was only nice to my husband. She was very rude to me and would only respond when my husband spoke. The night before we left she had seen my husband walking through where she approached him and solicited herself to him! My husband is an amazing man, he kindly turned her down and proceeded to let her know that we would be leaving that instant. Once back in the room he explained to me what happened and although it took all I had to not confront her, we decided against that and left just like my husband had told her. We will never again stay in one of these hotels if that is the service you offer or indulge in.
We are currently staying at the Candlewood suites in Lake Mary it’s approximately 3:15 am and my family and I can’t sleep because of the race track above our head. I try calling the front desk from 2:15 and no one seem to be picking up. I try calling from my cell and still nothing, I try contacting the corporate office and it’s not Monday nor Friday during work hours, so there goes that. I try texting IHG and they couldn’t help just had me on hold for a while.
All I need is for someone to call the room above us and tell them to turn their race track/Tracker off so we can get some sleep.
This hotel stated it has 24 hours assistance so I have no idea why we can’t get to anyone. And honestly it’s 3:20 in the morning, Do you think I want to get out of my warm comfy bed to go to the front desk where apparently no one is working the desk to even answer the phone.
Candlewood suite in lake Mary am beyond disappointed!
I stayed at the Candlewood Suites in Cheyenne WY from 10/2-10/6 this year. The hotel staff/local owners are rude and obnoxious. Everyday they would post a nasty note on every guests door expressing their grievance of the day with the guests. The first day I came back to the hotel to find a note on ALL rooms that said words to the affect that the person who wrote it would violate every guests privacy and enter every room to find out which guest was smoking in the building. So everyone’s privacy was violated for one person. The very next day, there is a new note on everyone’s door complaining about the staff having to pick up bags of trash that guests place outside the room. The staff here clearly do not understand that the customers they violated are the ones ensuring they have a job. I will not be staying here again.
I stayed 9/4-9/10 at the Longmont Co location & I was charged twice for my stay. I have called 6 separate times and been told every time that I had to speak to Sean the manager, as he is the only one who can do a refund. I have called morning, afternoon and evening and he never seems to be in. I have asked whoever I spoke with to leave messages for him & never heard back.
This is beyond frustrating considering an additional almost $800 was taken from my account that I had not planned on and needed. Not to mention my stay itself was horrible. Multiple times we called and asked for towels, toilet paper, ect, front desk said they would have It brought up and it never came so we would have to go down to get it. We were told there would be house keeping on Wednesday, never happened. When we asked why at the front desk she could not give us an answer, we asked if we could have it done another day, she said yes, but again never happened. The phone in the room did not work. The freezer was disgusting. The shower was dirty upon arrival.
Please let me know how I can get this resolved immediately
Also refused to give us a receipt said computer down.
Over Labor day stayed at Candlewood Suites in Cedar Park, Tx and it was the worse stay. Bathroom sink didn’t drain, no clean towels, coffee, glasses, hand soap etc. Reported the deficiencies but was totally ignored. Clerk entered room on checkout day unannounced while we were dressing and getting ready to check out. quoted one price but charged a higher even though a member of IHG, AARP etc. sending a copy of grievances to hotel manager and corporate. Registration was in my friend’s name. Our room was 111.
Do not stay at these hotels they steal from u
We were displaced and evacuated due to flooding and water seeping in our rooms at the Orlando Candlewood and the institution held on to money for patrons to today’s date.
The Florida flood flooding incident affected hundreds of patrons while withholding funds under misrepresentation of fact.
The Orlando Candlewood suites advised my banking institution that we did receive the “services” and granted the bank fraudulent “evidence” that the cancellation policy does not permit any refunds.
Orlando Candlewood had no intent to be transparent and did nothing to refund or responded with integrity for guests that remain out of funds per the deceptive practices under reporting the evacuation and flooding that caused such displacement to veterans, disabled persons, children and families in Orlando, Florida.
Reservation was made at 5014 Crosstown Expressway, Corpus Christi, TX location. We’ve stayed at this location for the past 4 years. This year the dishwasher was out of service, the bathtub was rusted, the shower head was molded and with calcium buildup, the beds were filthy. The ladies at the front desk were rude and just ugly. We returned towels to obtain clean ones and was told that we had to pay for stained towels… we could have washed the pickle juice out ourselves… We took lots of pictures as directed by the young lady on our 2nd scheduled day. We went out and bought sheets and just left the dishes in the sink upon departure. Let me mention that the room was warm and the thermostat could not be altered so we bought a fan as well. (Texas heat was definitely 100+ time of year). We were also locked out of our room each time we left and returned even if walking down the hallway… it was awful having to pee and walking down to get cards rekeyed. I’m pretty sure we will find another place that welcomes families from here on. We were VERY disappointed with the accommodations, staff and our stay in general. Thank God for Texas Beaches though. If management choses to contact me, my folio# is 92197 / Conf # 82526331. You’ve lost us for future stays and we’ll definitely be sending out reviews to other friends and family members that have stayed and planning on future stays.
I set a reservation more than a month before my arrival. I called the Nashville location a few hours before my arrival and confirmed my reservation. When I arrived I found my room was given away and I was down graded to another hotel. It was supposed to be for one night, so the next morning I took everything out of my room to find that they still didn’t have a room for me. I ended up staying with a competitor Tuesday-Saturday. I gave them my credit card for incidentals only. To have almost a $600 charge pop up on my credit card.
I had to contact the manager of the place I stayed to get my money back.
Not what I expected. Needless to say my first exposure to Candlewood was not a great experience. I expected to have a kitchenette and the ability to prep small meals in my room and ended up eating out with the exception of the hotel that I stayed in’s continental breakfast.
I travel a lot for work, and I’m always staying at Candlewood! The one I’m at now is charging to do laundry, and half of their machines are out of service.
Odessa Tx. Booked a room for 4 nights, months ago, drive 12 hours to get there to be told they do not offer a suite. Told them they said they did when I called. Then she said “we do have but someone stayed over”. I asked how they did that when I had it reserved for months? Then she said they had been in it for months. Maybe. Told her this was not acceptable, gave her the key cards back, oh, tried to bait and switch me with a single room for the same price when i got there too. Anyway, gave her keys back, went to parking lot and called the place next door (stay bridge suites] had just what I was looking for and cheaper. Very nice. Candelwood, you’ve gotten your last dollar from me.
AWFUL HOTEL EXPERIENCE AND I HAVE NOW BEEN CHARGED THREE TIMES FOR A HOTEL I STAYED AT ONE WEEKEND!!!!
This happened to me as well, still waiting on my refund for the time they charged me back to back and wasn’t there for the days they charged me.
The room was loaded with roaches. The pictures show roaches, broken/damaged furniture, highly stained carpets, and the room smelled horrible. 11-3-2022 Also, as of 11-19-2022, I have not received my promised refund nor has the managed returned any calls.
If you need to get ahold of anyone in management. Forget it, all you can get is a voicemail or continueously get forwarded.
I reserved a room at the Candlewood Suites Lafayette in Lafayette, LA 2105 Kaliste Saloom Rd. on October 1, 2022. Upon arriving I was not pleased with the entrance of the hotel. This stay did not improve. The door to my room needed painting there was black scuff marks all over the door. In the room was a dishing not properly installed could have been a hazard if I had small children. Two microwaves only one worked. The telephone had no buttons to dial out and no dial tone. As a senior citizen my final disgusting experience at this place was the toilet stopping over in the night. I could not flush the toilet. That was not exceptable!! Call the front on my cell phone to complain and was told the maintenance person would not be available until 7:00 am. I checked out of the room just after 7:00 am because at that time sanitation was not good. I demand a REFUND OF MY MONEY!!!
I was profiled by the Manager Chris at the Winchester VA location.. He even went as far as recording me with his personal cell phone unprovoked.. I spoke to him twice and was rudely started at…
I recently stayed at the hotel in Medford, OR and not only was the front desk person rude when I checked in late but when I was out walking my dog I saw one of the maids go out to a car with a man who was nodding off in the driver seat obviously high and proceed to do drugs right in the parking lot! Then she got out with a dog who went completely crazy at the sight of mine. So many questions about that but the very next day I withessed two more employees go to a car and proceed to smoke marijuana. Crazy. What is that place coming to??? I will not be staying there again. Period!!!
I stayed at your Washington Dulles location last night in conjunction with a job interview. My findings: the plus, a comfortable bed. That is it. Now, the minuses. No one at front desk at 8:30 PM; NO dishes, cups or utensils (hard to eat oatmeal that way); desk light not working; spigot in kitchen not operable, no water; rug a little worn (which I would’ve ignored except for everything else). The experience surprised me because a friend stayed at another Suites location and said it was good.
Me and my family had a stay at the Norfolk airport location just outside of Virginia Beach checked in and immediately experienced a air conditioner fire. Of course there were no more rooms left for the night as we were told we got the last room arriving at three am. We had to suffer in that hot room for 6 hours trying to sleep until our room was switched. I was told repeatedly by staff during the remainder of the stay that our room would be free of charge due to the inconvenience. But of course during check out I was told nothing was wrong with the air conditioner in the original room so I would receive a discount. Much to my dismay I disagreed reappearing what I was told by other managers about the room being free of charge. I then asked what did you checking the room at this moment so if the fire took place two nights ago? I watched them document the room for repair at the time of the incident two days prior. The rude manage on duty early 7/24/22 took my information and assured me she would call me after “further investigation” which no doubt did not happen. I then on 7/26/22 called my bank to file a dispute for the charges. My bank WSFS calls me and says they would contact the hotel for resolve. Within not even 10 minutes a receive a call back from my bank stating that there is nothing they can due the hotel refuses to make any adjustments. Needless to say I am on my way to close my account with them….. if any customer relations personnel read this and would like to speak to me my stay was @ the Norfolk airport location 7/22/22 thru 7/24/22 Mr Williams. PS after speaking to my bank I called to speak to the hotel manager again of course she was rude once again and said she was calling the police because I was harassing the hotel…..
Staying at the Candlewood suites in Medford Oregon. Checked in the first night the girl was sloppy very rude no manners as to being a front desk agent, didn’t give the spiel of what the hotel offers and what it doesn’t offer. Extended stay for another two nights dealing with the same girl that we checked in with. I go to the front desk to ask a question, and front desk agent is on the phone yelling at the other person on the other line who is trying to cancel the reservation. Walks away from me with no acknowledgment down the hall and starts banging on door to see if guest was in room. Very rude very sloppy. Almost feels like when you check into this hotel that you’re checking into a brothel. No one is dressed nice or professional they are dressed like they are going to a nightclub. Someone needs to look into this.
I am from Louisville, Ky. A friend and I went to the property in Louisville Ky downtown NE 1039 Zorn Ave 40207 to get a block of rooms for an upcoming event. We spoke to Mary Pusateri the director of sales of that particular property. She gave us a quote for the rooms. Now the hotel reservationist said they are fully booked and told several people from our group that the rate was much higher than what Mary quoted initially. They are not standing by the quote we were given. THIS IS A SWITCH AND BAIT! You can’t trust what these people are telling potential guests. They are trying to recoup loss income from Covid by lying to people. WILL NOT RECOMMEND THIS PLACE NOR WILL I EVER STAY THERE.
Who do you contact if you think that there are surveillance cameras in you hotel room
I have wondered the same!
The telephone number and email address listed above are both wrong. YOU WILL NOT GET THE HELP YOU N EED IF YOU USE EITHER TO CONTACT CANDLEWOOD SUITES! The correct email address is cp-ravinia@ihg.com and the correct number is 770 604 2000 or 770-395-7700. If you use the contact information providing above, you will be contacting an entirely different company with your complaints and won’t get what you are looking for.
Thank you for that correct contact info.
First during check in my Credit card was pre-charged for room nights, my reservation was pay at the property. In this case I was double charged at the time and my Credit Card was holding over $700. I explained at check in I was already pre-charged for some reason and if they swipe my Credit Card again it would double charge. The attendant said, it will come off with 2 hours. I returned to the Front Desk the next morning to speak with the General Manager Mr. Rhondale. Not a pleasant encounter as The GM unfriendly as if it was my problem, told me it was my Banks fault and I need to talk with them. I’m on a trip with my wife and 2 children at this point with no extra money and he’s telling me it my banks fault. I explained that my Banking institution did not charge me and I wasn’t a pre-charge reservation. Mr. Rhondale again stated, I need to talk with my banking institution. I asked for the Corporate number and still with the rude attitude the GM stated, I’m just going to respond to your complaint. I worked at the Millennium Hotel in Cincinnati as the Guest Service Manager and I never experience a Manager let alone a General Manager treat a customer as I was treated at this property. I explained to him, I travel every weekend with my AAU basketball team and my daughters AAU volleyball team and I would never stay at a Candlewood again and wouldn’t recommend anyone staying there, especially this property. At check in the Front Desk agent was yelling at an employee in training.
January 29th, I had reservations for three rooms 301, 312, 321at IHG, Bricktown Oklahoma City. My teen granddaughter came into Room 312 and said someone told her that the kids were too loud. Later the clerk called 301, one of the rooms my daughter was in and said that the kids in 312 were too loud and there was no adult. She immediately called me and I called down. The lady said that we would be out if we did not stop making noise. I told her that an adult was never informed and my daughter in law and I was in the room at all times. She lied and said she came up to the room. She said she called twice. No one ever called this room. Again she threatened that we would be put out.
While in Room 312, when we opened the cupboard, a roach feel out. There was a roach on the night stand, a roach in the tub, and several roaches in the bathroom. I actually have pictures. There was one roach spotted in Room 301.
Since downstairs was tripping my daughter stated that in her room upstairs (312) the cheerleaders above her were loud. That situation was not addressed
I went downstairs and talked to Mr Eric, the manager on duty. I let him know the lady told at least two lies. At all times, there were at least 2 adults in the room. At the time she said there were no adults there were 4 adults in the room.
Eric was very rude. When I asked him if he addressed the room above my daughter he said he didn’t have to. When I told him that the lady did not let an adult know that someone had complained, he said that she didn’t have to let an adult know. One of my grandsons was down with me. He was sitting on the couch and did have a small softball moving it from one side to the other but sitting still. Eric said “like that boy there. He been throwing that ball and jumping on my furniture. I can just imagine what he does upstairs.” He was in Room 301 where there was no complaint. Eric gave me his name. When I asked him the young ladies name, he said ask her. When I asked her she said I am not going to give you my name. She was a white pregnant lady. After realizing his inability to be professional I left and called IHG who gave me a claim number suggested that I give you an opportunity to resolve the situation.
I am asking that I be refunded for my rooms. Again, two rooms had roaches. The fact that this lady lied on us at least two times by saying that she came to the room and there were no adults and she called this room twice which she did not. I am requesting refund for all of these rooms. Management has been asked to call several times but have not responded.
I have been an IHG member for many years and have never experienced anything like this.
Please correct the telephone number associated with this company. The one you have listed below is incorrect and not even close to the correct number. The correct number according to this company’s website is +1 770 604 2000. The email address is also incorrect. It links to a grocery store named Bristol Farms. Please correct this. The email address is cp-ravinia@ihg.com. Another telephone number associated with this hotel property is 1-770-395-7700.
The email address is also incorrect. It links to a grocery store named Bristol Farms. Please correct this. The email address is cp-ravinia@ihg.com. Another telephone number associated with this hotel property is 1-770-395-7700.
Have charges from flood when no power was available or basic things offered such as clean towels no rooms were being cleaned felt less of a priority when I was paying weekly and more complaimts that were never addressed by manager
Unsanitary conditions during covid pandemic 4 weeks no room service never cleand never gave tools never gave toilet paper after numerous attempts to resolve the issues.
Got charged 3 times for 1 night. Got refunded 1 payment
Still waiting on last payment. Sent 4 emails and no response.
Over thanksgiving weekend we got a suite at the lacy washington candlewood suites for me and my special needs son…. when we opened the sofa bed there was no mattress…I called downstairs and the brought in a rollaway with a 2″ thick mattress where his head hung lower than his body…every time I called downstairs or went down there …there is a different excuse as to why the manager was not there…. now we are back home and still no call so I called and all I received was a $50 discount…..Horrible customer service and this trip was a nightmare …. we will never be using candlewood suites again. complete rip off
My wife and I are currently staying in one of your candlewood suites, in Santa Maria, CA. We are paying over 3000.00 per month and we thought you should know, this is one of the worst hotels we’ve stayed in. Half the appliances don’t work. The barbecue grills don’t work, and we aren’t real pleased with the service, either. We stayed at your hotel in Terrahaut, Indiana, and it was a pleasant experience. You might want to send someone out to check this place out. You will be receiving a terrible review from us. Thank you
I stay at Candlewood Suites in okla city on Reno Street on 10/18/21 I walked outside for about 10 minutes came back in and they mopped the floor and didn’t put a wet floor sign up and I fell very hard I’ve been trying to get ahold of the manager but she will not call me back I need the accident report.
Went to the cupboard to grad 2 boxes of dryer sheets didn’t see anyone sitting at the front. So I went back to laundry to load the dry. Went to Walk out to pay for the dryer sheets. The guy at the front deck comes in to accuse me of stealing $2.00 worth of dry sheets here at the Texarkana, TX location, in front of the house keeping lady’s.
Now Amanda Rosette, the general manager, accused me of swearing. I’m a minister I don’t swear. I was very upset for being accused of stealing.
To whom it concerns I’m booked out through December 2021and will be here for 6 to 8 months. Our company uses IHG candlewood suites exclusively. Please call the another location we’re staying at and have stayed stayed at. They all look forward to seeing us come back.
I stayed at the Candleeood Suites in Mt. Pleasant Texas on October 5 and 6, 2021. Was charged $248.58 and then charged $250.00 on the same day. They say there is no record I stayed there but I have my statement from my bank. I guess I will have to go through my bank and dispute it.
My husband and I took our kids to a Candlewood Suites in Erie,Pa for an overnight. I booked through Priceline and had specified that I wanted a pool, and a roll out bed. I was assured all would be available.
Upon arrival we checked in. Asking the clerk where the pool was located, she stated that the pool was under maintenance indefinitely. Then asking about the roll out bed, she stated it was already being used. I had asked for the manager and no one was available. She said she was not sure when the manager was going to be available the next day! When going to our room, the smell was awful… My husband filled the sink in the kitchenette and put the plug in. The room was filthy, the sheets stained and there was not even a roll of toilet paper in the room. We tried to make the best of it. Fitting myself and the 2 girls in one bed and 2 boys and Poppy in the other bed. Needless to say, no one slept that night! What a nightmare…
Recent stay at your Norfolk, Virginia/ Airport location. An unsatisfactory experience. We will be forwarding a detailed letter expressing our disappointing stay.
I recently stayed at the Candlewood suites Chesapeake/Portsmouth location Aug 27th and 28th, the trip was a mini getaway. The front desk staff we encountered were polite and friendly. The hotel room we stayed in room 415 was less than expected. The furniture in the room appeared to be ready for the trash(sofa had no padding/cushion on the arms of it, it was dusty and dirty looking. The chair in the room had an old crushed velvet cover on it … looked awful none of the furniture matched. The mattress on the bed could be seen from the kitchen it was soiled. The refrigerator in the room makes a lot of noise which made it hard to sleep.there was a leak in the kitchen lots of water was on the floor not sure where the leak was. Couldn’t turn the air off in the bedroom. It was by far the worst hotel stay. The pictures posted on the site do not depict a true example of the rooms.
Pet Owners Beware! They mislead, lie & overbill. We reserved thru Priceline; NO mention of pet fees. Arrived PCB, FL: $75 pet fee on $130 room. (Most hotels, $0 to $30) Both Priceline & Candlewood refused to cancel & refund.
NOW, Candlewood has charged my card > $360 ( not even check out time yet; no dog issue)— & they refuse to give me a bill printout or explain their charges.
They say, “talk to Priceline.”
I say, WTF
Will sue
Any pet owners w similar experiences want to join me?
Lynn Laughlin
214.991.1274
I have just been charged for my service dog and it is against the law , they are protected by federal, count me in!
I have had issues with staff regarding my pets. I have rarely left them alone at all but yesterday spent a couple hours away .. this morning my Shepherd had explosive diarrhea, and she was highly agitated as if someone had been taunting her .. they then lied saying she bit someone, and I said I wanted to see the evidence. Of course that wasn’t provided .. I saw what happened .. was right there. There had been other stunts throughout my stay with staff and my room key. At one point my key when put in the door was flashing red and green and I was told it was the batteries dead in the lock. So while I stood outside the room with my dogs she went inside to allegedly change batteries.
This same thing happened again when the manager was on duty and she said it meant that the deadbolt was activated. So that was a lie by the one I felt was shady wanting access to my room to “change batteries” ..
There’s more .. it’s been ongoing. I don’t know what their endgame is, and who is ultimately behind this (the abusive husband I fled who has gps on my vehicle?) but there is definitely shady stuff and I can tell easily who is and who isn’t shady.
I WAS A GUEST AT CANDLEWOOD SUITES, FROM AUGUST THIRD, TO THE EIGHTH OF THIS YEAR….FOUR YEARS AGO, I STAYED THERE, AND TREATED SOOOO VERY NICE…THIS VISIT WAS HORRIBLE…MAINTENANCE MAN KNOCKED ON MY DOOR AROUND THREE FIFTEEN AUGUST FIFTH… MIND YOU, I’AM FIVE FEET TWO, AND COULD NOT SEE THRU THE PEEPHOLE…I WAS NOT CALLED TO TELL ME HE WAS ARRIVING…I WAS ALONE, HARD OF HEARING AND EIGHTY….I CONFRONTED THE DESK AND ALSO HIM…HE TOLD ME HE COULD COME IN MY ROOM ANY TIME HE WANTED… (I THOUGHT THE CUSTOMER WAS ALWAYS RIGHT, NOT HERE…..EVERYONE WANTED TO ARGUE THAT I WAS WRONG, INCLUDING A BLONDE SHORT MAID, WITH HER HAIR PULLED TAUNT ON THE SIDES…..STANDING THERE YELLING HER OPINION AT THE END OF THE HALL”YES THAT IS RIGHT, HE CAN DO WHAT HE WANTS”…THE LADY AT DESK WAS VERY CONDESENDING…”WELL, IF YOU WANT TO STAY IN A ROOM THAT IS NOT FIXED, THEN OK…NO ONE WAS REASURRING, BRINGING KINDNESS, AND SHUTING THEIR BIG MOUTHS…….I WAS STUNNED HOW QUICKLEY THEY BANNED TOGETHER, TO CUT DOWN MY VOICE..THANK YOU…KATHLEEN HODGE
I stayed at the Candlewood suites in Destin, Florida. I tried to speak to the manager but they never contacted me. There were roaches and the security lock did not work. We arrived late so we addressed the problem that morning. I had to stack items behind the door because I didn’t feel safe with my family. They did 100.00 my bill but I don’t feel like it was enough and never talk with the manager. We did find another place to stay .
I need a contact number to the headquarters manager about a personal complaint matter that I don’t want to disclose publicly how do I contact the complaints department
To Jay Caiafa, Chief Operating Officer, The Americas We recently stayed at you Candlewood Suites in Bethleham, Pennsylvania. We received on line a survey about a stay there. I was unable to open up the survey and tried several times with no luck. It’s not that I don’t want to do the survey, I just couldn’t open iot up. Please forward to Mr. Caiafa.
Absolutely the worst experience I have ever had with any hotel. Background: Used Travelocity with filters of 1) King Bed Suite 2) Pet Friendly 3) Free Breakfast. Candlewood Suites Erie was only available option per website. Booked room. Arrived and at check in was told that there was no breakfast, only queen suites available and the pet fee was $75 for the 1st three nights AND that the facility was not a hotel, but an extended stay facility. I asked for consideration and the manager on duty stated I would have to “take that up with Travelocity”. After signing in and receiving entry card, found assist cart and went to room. Room was not clean, wife cleaned floors before we allowed pet to get down. Bathroom was un-stocked and toilet had urine all around the floor. Front desk was summoned and brought soap and shampoo, and again, when we complained, they said to go to Travelocity. We left the next day to attend a family event only to return to find the staff had entered the room and moved our belongings from the cart where we left them (because of the un-cleanliness of the furniture and floors) only to find them either on the bed or in the closet. A “Rest assured” card was on the counter with a note stating WE crossed thru the “quest needed luggage cart your stuff in closet – Housekeeping. The 2 pair of linen pants that my wife had carefully hung on the cart were stained with grease. I again noted this and again was told to take it up with Travelocity The manager offered no relief or even an apology, stating that was the only luggage cart they have and one was on order.
BEWARE: Do not book with Travelocity, Candlewood or any other IHG Hotel.
Do not stay here this place will lie and say you can check out early then charge you for an additional night stating that it’s because they can’t book the room now. I swear I was going based on pictures online since I am in Cascade, Michigan Candlewood Suites visiting from Texas if it weren’t for that I would’ve never been at this place. First room AC didn’t work, second room dirty covers and pillows like really you can’t even clean the bed coverings and finally landed at the third room AC worked and coverings were decent. Then two nights in a row had a drunk lady arguing with her boyfriend and yelling at the top of her lungs and swearing it didn’t make for a good nights rest. So I decided enough was enough I’m checking out early only for the “general manager” to charge me for an additional day because he said I didn’t give a 24 hour notice with no give and no reasoning at all even though I had been told I could check out early by an employee. It was at 10:03am you truly expect me to believe you couldn’t get another occupant for the room??! Ugh horrible service and awful room. I’m definitely letting anyone with an open ear hear how they shouldn’t stay here…I am in a group of insurance agents I will let it be known!
Candlewood Suites is an awful place to stay at here in Bluffton, S.C.
It smells like smoke everywhere, there’s pee around the toilet still, curtains are falling apart, missing handle on cabinet, TV is not working, bathroom mirror looks scratched up, the elevators are dirty, outdoor pool is tiny, and the guy behind the desk just nods his head when I bring this up. He doesn’t care!
Over charged for a place that is a motel and not a hotel/suites.
Reporting this all over Facebook and telling everyone I know not to stay here, EVER!!!!!!!