Where is Candlewood Suites Corporate office Headquarters

Candlewood Suites Headquarters Address and Contact

  • Address: 339 West 39th Street
    New York, NY 10018
    United States
  • Phone Number: +1 212-967-2254
  • Fax Number: N/A
  • Email: reservations@candlewoodsuites.com
  • Number of Employees: 1309
  • Established: 1995
  • Founder: Jack Deboer
  • Key People: Keith Barr

Candlewood Suites Headquarters Location & Directions

Candlewood Suites Headquarters Executive Team



Keith Barr

Chief Executive Officer

Paul Edgecliffe-Johnson

Chief Financial Officer

Patrick Cescau

Non-Executive Chairman

About Candlewood Suites, History and Headquarters Information

The Candlewood Suites chain was incorporated by Jack Deboer, founder of the Residence Inn and co-founder of the Summerfield Suites chain in 1995. They opened their first hotel in Wichita, Kansas, United States. This chain of hotels was purchased by IHG in 2004.

Candlewood Suites is a hotel chain. Currently, it is spread over 342 locations around the globe. This hotel chain provides spacious suites with fully equipped kitchens, free local calls, voice mail, data ports, and two phone lines; an on-site convenience store with food items at a low price , a free entertainment library of CDs and videos; complimentary guest laundry; a free 24-hour exercise facility; free fax service; and an outdoor barbecue gazebo. It has many competitors such as TownePlace Suites and Mainstay Suites.

Candlewood Suites Headquarters Photos

Candlewood Suites Resources

  • JOYCE says:

    Beware of Candlewood Suites especially the one located in Jonesboro, AR. I stayed at this hotel back in July 2018 for a family reunion….the staff were pleasant and the rooms were clean. However I had some billing issues which the manager did take care of. Which brings me to my current concern?! I just received an alert from my credit card advising me that a transaction of $85.13 was made today????? I am unable to attend my families reunion this year due to this COVID-19. I called the hotel to inquire as to this charge and the guy who answered the phone said not to worry the charges would fall off tomorrow by noon?? I inquired as to what his name may be and he of course refused to give it so I then inquired as to the managers name and he refused to give me her name either. My final confusion: “IS THIS NORMAL PRACTICE” FOR A HIGHER QUALITY HOTEL TO EXHIBIT??

  • DAVID BECKER says:

    My husband and I, this past week stayed at a Candlewood Suites in Aurora – Naperville, Illinois. I had booked our 1 bedroom non smoking suite about 2 weeks prior to our stay and received my confirmation. Upon arrival to the front desk the young woman behind the counter told us our room was no longer available and there was only a smaller one left for us. Since I stay in the hotel as my husband goes to work, I had wanted the larger room. She did offer us 30% off for our stay, but it was a business expense, so that was of no help. When I questioned her as to what happened, she shrugged her shoulders and just said she didn’t know?! When you go to the trouble of securing a room online and with a credit card, there is no excuse for just deciding that person does not need that room. The service at the front desk was very unprofessional. The room I did get smelled awful and was a combination of smoke (was supposed to be non smoking) and just bad odors. Unfortunately, I will go out of my way to not stay at a Candlewood Suites now and will be reluctant to even choose an IHG hotel as well. There are too many good hotel chains out there to deal with this again.

  • CINDY TAIT says:

    I stay regularly for business at the Candlewood Harborside in Jersey City, NJ and normally everything is good. In fact, I have had a good experience at this hotel until today. I am here for business this week and brought my family (2 rooms for the week) for a short vacation. This evening I was outright offended by the front desk person, Fernando. I ordered pizza for delivery to the hotel. After around 1 hour I went downstairs and my food was sitting on the front desk. The pizza was delivered approx. 50 minutes prior and was cold. Fernando told me it is not his responsibility to contact the guest for their food. We had a discussion (I was upset) until he raised his voice and embarrassed me in the lobby. As it was close to 9:00pm now and my family had not eaten since noon, I was not happy.

    When hot food orders are delivered, please make it a policy that guests know that the hotel will not call you when your food arrives. As Fernando stated quite clearly, “it is not my responsibility”, “it is not my job”, well unfortunately, in the service industry, it is. Is it alright to leave your guests’ food sitting on the front desk for one hour?

    If you want guests to keep coming back, especially for business, I would expect some courtesy. Fernando was not professional, disrespectful to me, and did not make any attempt to make things better. His behavior was unacceptable. I have never had an issue with this hotel until tonight 3/25/2019.

    Cindy Tait
    (630) 862-4353

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