Where is Camping World Corporate office Headquarters

Camping World Headquarters Address and Contact

  • Address: 7520, 650 Three Springs Road
    Bowling Green, KY 42104
    United States
  • Phone Number: +1 270-781-2718
  • Fax Number: 270-796-8991
  • Email: marcus@campingworld.com
  • Number of Employees: 7221
  • Established: 1966
  • Founder: David Garvin
  • Key People: Marcus Lemonis

Camping World Headquarters Location & Directions

Camping World Headquarters Executive Team

Name

Title

Marcus A. Lemonis

President, CEO & Director

Mark J. Boggess

Chief Operating Officer

Diana Ardelean

Senior Vice President of Communications

Robert Pfingston

Creative Director

About Camping World, History and Headquarters Information

History

Camping World was founded in the year 1966. The company has been operational for almost over 50 years now. The founder of the company was David Garvin. The company was started as mainly inside an amusement park, which was located outside of Bowling Green, Kentucky, USA. The amusement park owner’s son, known as David Green, opened up a store inside the park for selling various types of camping supplies to the visitors. In the year 1997, the company was sold off to Good Sam Enterprises, which was located in California, USA.

After selling the company, David Garvin planned to open up other development plans for an amusement park plus a camping store, to be known as Garvin's. It was described to be a combination of Camping World, Disney World and also Bass Pro Shops. The place will be featuring a Camping World store that will be large in size, along with RV 250 service bays as well. It will have five storeys along with an exhibition area and a free campground with a camping area and also a camping museum as well. Since the venture was not at all materialised, the land which was proposed for development was sold off in the year 2011. As of the year 2016, Camping World had raised almost $251 million, through an IPO or Initial Public Offering. The company also became a limited public entity as well. The headquarters of the company is based in 250 Parkway Drive, Suite 270. The name of the place is Lincolnshire, while the name of the state is Illinois, USA. The pin code of the area is 60069.

About

Camping World is an American company that focuses on the selling of various kinds of recreational vehicles or commonly known as RVs, along with their parts and vehicle services as well. The current CEO and chairman of the company are Marcus Lemons. As of the year 2016, the total amount of revenue generated by the company is more than $3.5 billion. Also, the number of employees currently working at the company, as of the year 2017, is more than 10,277. The company has over 136 retail stores as well as service location in around 36 states all over the USA.

Services

The primary services provided by the company include allowing customers to have a retail presence in order purchase various types of recreational vehicles, its parts and also perform its servicing - which are all offered by the company itself. The company also helps customers in obtaining camping supplies along with other outdoor supplies and accessories too.

Camping World Headquarters Photos

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  • Dan Blazek says:

    So reading through these emails, I made the same mistake. Bought a new 5th wheel, one recliner did not work. Took it in to fix on Aug7th. . Very few updates always saying waiting for parts. I got tracking # and they were delivered on Sept 6th. It is now Sept. 28th and have no update or 5th wheel. Looks like they have a corporate wide problem with service. In Savannah GA.

     
  • Jennifer Oakes says:

    I initially spoke with Gary, in your Service Dept., about having our wear bars repaired on August 12, 2019, at 11:30 am. After he suggested I file a claim with my insurance company, I called him back that same day at 11:55 am to let him know that my insurance company would be faxing over an assignment/assessment sheet for him to fill out with a quote. I spoke with him on August 14th at 8:20 am to see if the insurance company had sent him what he needed and they had not. I gave him my claim number and asked when we could bring it in. He said that he needed to check to see how soon they could get to it and would let me know the next day. I asked him to let me know if they could get to it by Labor Day weekend, because we would be leaving to go out of town. He said that it was an 18-hour labor job so it wouldn’t be a problem. He never called me back so I called him on August 16th at 9:19 am for an update. I asked again when I could bring it in and he said he needed to check with the Parts Dept. to see if the parts were in stock and would call me back that afternoon. Again, he never called me back.

    We came into the store on Saturday, August 17th and spoke with Thomas Lowery. Thomas didn’t have any information because there was not a work order that had been started. He only knew about it because I had emailed him the week before to ask what the name of the part was called. I called back on August 19th at 1:09 pm and spoke with Gary. He said that the parts would be in on Wednesday, August 21st, for me to bring it on Tuesday so they could start working on it Wednesday when the parts came in. I asked him again if it would be ready for our trip and he replied, “not a problem.”

    We dropped it off Tuesday afternoon around 4 pm. On August 24th at 10:49 am, I called and was transferred to Nathan’s voicemail, in the Service Dept. I left him a message asking for an update on the repairs. I never heard back from Nathan so I called back at 3:28 pm and spoke directly to Nathan. He said that he was walking down to the lot to show a couple a camper and would call me back in about an hour. It is now 5:52 pm and I called to ask what time the Service Dept. closed and was told 6 pm. I asked to be transferred to an actual person and not a voicemail. Nathan picked up. He said that he had no information on my camper because it has not been entered into their system. I told him that they have had my camper since Tuesday (it’s now Saturday evening) and asked why nothing is even imputed to even show that they had it. He said the only thing he saw was a sticky note with my name and camper model on it. He told me that Gary would be at work on Sunday, August 24th with a skeleton crew. I asked Nathan to transfer me to Gary’s voicemail. I left him a voicemail asking for an update and also mentioned that Nathan said he would be in the next day and for him to call me. Gary did not call me at all on Sunday.

    Camping World has no records of my camper even being there, except for what has been written on a sticky note. I called on August 26th at 1:14 pm because I had not heard back from Gary. He, again, told me that he needed to check to see if the parts were in and also needed to send my insurance company the quote. Camping World has had my camper for almost a week and no one has bothered to contact me. For the third time, I asked Gary if I was going to have it back before Thursday evening for our Labor Day trip, again, he said it “wouldn’t be a problem.” Before I got off the phone with him, he said he would call me tomorrow.

    As of 2:40 pm, on August 27th, I have not heard from Gary. My insurance company called me to say that they still have not received the paperwork needed from Camping World. I called at 2:41 pm and left a voicemail for Gary letting him know that they are still in need of the assessment sheet. I also told him that today was my last day to cancel my reservation for Labor Day weekend and for him to let me know for sure if the camper would be ready. Nathan called me back at 3:15 pm…Nathan, not Gary. He told me that the incorrect part was ordered and that my parts won’t be here until the middle of next week. I asked him to transfer me to Gary so that I could speak with him directly. Gary suggested that they install one of the incorrect wear bars to our camper just so that we could still go on our trip and then bring it back after we returned. I was shocked that putting incorrect parts on my camper would even be suggested. I also asked as to why my insurance company hasn’t received any of the paperwork yet and he said that someone was supposed to be getting that done today. He told me on August 26th he was sending it as we spoke. He also mentioned that when he called my insurance company that he would wait to speak with someone instead of leaving a voicemail. So, 4 times I have been told it wouldn’t be an issue getting my camper back in time, plus being told on the 19th by Gary that my parts were being delivered on August 21st, only to have them be ordered AFTER that date and arriving today on the 27th.

    Camping World has now had my camper for a week. That is a week of no one doing any work to the camper, a week of no one calling me to let me know anything regarding the camper, a week of being told that Gary would call me back and he doesn’t. I have now had to cancel my plans and lose my deposit all because Camping World did not do what they said they were going to do.

    Nathan called me back at 4:16 pm on August 27th and said that there was a camper on the lot that had wear bars similar to our camper and that they were going to remove them from that camper and install those wear bars in my camper. I told him under no circumstances did I want used parts in my camper. Those wear bars could easily be in the same condition as ours was when we purchased our camper from Camping World and I was not going to be in the same situation that I am in now, just a few months down the road. I told him that I would wait for the correct parts to come in so that they could install them. While I had him on the phone, I asked about the roller kit that Gary said would be installed. Gary said that the wear bars in those models were faulty and broke/cracked easily and that when Camping World installed new bars that they were also installing roller kits to prolong the life of the bars. Nathan confirmed what Gary said about the wear bars and also said that Camping World was installing them at their expense. He also said that he didn’t see anything in regards to a roller kit on the work order, but would check on it and get back with me. As of the time I sent this letter, I had not heard back from Nathan.

    After I was told that the incorrect part could be used “until” I get back from vacation or the suggestion of taking a used part and installing it, I don’t even trust now that I will get new parts on my camper. I would like reassurance and proof from you in writing that the parts that are being put on my camper are new and from the factory and also the exact parts and pricing that you are billing my insurance company for.

    This experience has been extremely frustrating and in no way professional. There should have never been a time that someone said they would contact me back and didn’t. We still have 3 years left of an extended warranty and I want to make sure that I won’t have these same issues in the future. With that being said, every time that I did speak with Gary, he was very polite.

    Due to this experience, my vacation being canceled and me being out my deposit, I would like to know what Camping World is going to do to compensate me regarding my deductible for this transaction.

    August 27th at 7:16 pm, I sent an email to Freddy Fehr and also copied CEO Marcus Lemonis with the email address (marcus@campingworld.com) that he provided someone on another forum. Freddy immediately replied and in his reply, also copied Marcus at another email address (MLemonis@campingworld.com) as well as the entire service depart (CLE_Service@campingworld.com). He said that he would call me the next day with information regarding the ETA of my parts. The next afternoon (Wednesday), he did contact me with information regarding my parts. He told me that the parts would be in on Wednesday (which was the same day he called me) at the latest Thursday. He said it would take about 1-2 hours to install the wear bars and I should be able to go on my trip. I explained to him that it was Wednesday already and that the parts would not actually be there until Thursday, Friday at the latest. I let him know that our trip had already been canceled and we had already lost our deposit. I questioned him regarding the labor hours he quoted of 1-2 hours because I was told 18 hours. He said that it shouldn’t take that long but would get with the Service Department and call me back. I never heard back from Freddy.

    August 28th, Lance Hunter called and told me that Gary no longer worked there and that he was filling in for him. Lance told me that when the part came in on Thursday that he would personally take a picture of the wear bars in their shipping packages and send them to me to reassure that the parts are new. He did say that he would get the roller kit ordered for our camper. I didn’t hear from Lance on the 28th or the 29th so my husband stopped by on the 29th after work, around 3:51 pm. He spoke with Layne and was told that our parts were delivered at 1:20 pm on the 29th. Layne walked back to the back and said that there was a package with the wear bars in it and a box with the roller kit.

    I get a call from Lance on Monday, Sept. 2 at 9:48 am saying that he spoke with one of the techs and was told that a roller kit on our camper would be pointless because the way our slides comes out that they’d never really touch the rollers. He wanted to make sure with me first before he ordered them. The same roller kit that my husband was told was already delivered on Friday. I told him to go ahead and repair the wear bars without the roller kit, based off of what he had just told me. I also let him know that I never received a picture from him with our parts. He said that he would go right then and take a picture and send it to me. At 10 am, I received a text from Lance (361) 727-5996 with a picture of the wear bars laying on the floor. I asked him a question regarding the insurance and he didn’t have the answer so he said that he would have Nathan call me. At 10:34 am, Nathan called and spoke with me about my question regarding labor. He told me that they billed the insurance company for 30 hours of labor. I told him that Gary quoted me 18 hours at $135 an hour and that the front wear bar would run $125 and the back, $85. He let me know that they had just pulled the camper into a bay so they could start working on it. He also said he would fax me over the itemized quote that he sent to the insurance company. I never received anything.

    Sept. 3 at 2:16 pm, Nathan called to say that the camper was ready. The camper was taken back at 10:34 am to start work. Between 10:34 and 2:16 pm, there is no way there were 26.5 hours of labor done within your business hours. I don’t care that they are “book hours.” You finished a job in half that time and you charged for the entire 26.5 hours. I called my insurance company to let them know and was told that since the check had already been sent out that the claim was closed. I called Nathan back to discuss the extra labor and he said that he would get with Lance but he did have a note from Gary that he quoted “20 hours labor” on. Nathan called me back at 5:12 pm and said that Lance said that there was nothing he could do regarding the extra labor that wasn’t done. So, for a job that I was quoted $2,640 but no more than $3,000 for, my insurance company was billed $3,914.60. That is almost $1,000 more than what I was originally quoted.

    I emailed Freddy Fehr on Sept. 9 to let him know that we would be in the next day to pick the camper up. He copies Nathan and the service department in the email and Nathan replied that they would have it ready to go. Sept. 10, around 3:45 pm, we arrived to pick the camper up. We walked down to what Nathan called “the campground” where the camper was parked to look over it. I noticed a large amount of water around the camper and noticed that the air conditioner was running. Nathan met us down there and I asked how long the camper had been plugged in and the air on. Not only had the camper been plugged in and the air on since 9 am, the air was set to 52 degrees on a 99-degree day, which means that our air had been running non stop all day. We looked over the wear bar and brought the slides in, all worked fine. I noticed the trim that was popped out of place when the wear bar broke had not been fixed. Nathan went back up to the store and came back with a technician. While Nathan was gone, I took the cushions off of the dinette and noticed that the dinette was not screwed back into place. The screws were there, but they were not screwed into the holes. When the technician came back with Nathan, we brought an air compressor to fix the trim. Nathan had gone back outside to the forklift that moves the campers, to get the touch-up pens for the wood. I asked the technician if the trim was removed and he replied, “We didn’t have to remove the trim.” Now, I have been told since day 1 that the slides had to be removed and that the trim had to be removed to do so. Gary even told me that he placed an order for a new trim package for when mine was removed because he said that they just “rip it off and most of the time, it breaks.” I asked the technician how they replaced the wear bar and he told me that all they had to do was remove the 2 end pieces of the dinette, which explains why my dinette was not screwed back into place. This means that I was billed labor hours for my slides to be removed and in fact, they were not. I have already contacted my insurance company regarding this and was asked to contact Camping World directly for assistance first and that if I didn’t have any luck to contact them and they would go through the proper steps regarding insurance fraud. So, I am asking for the labor that was charged for the front slide and rear slide to be returned to me.

    There is also a sign in the service department that says that if you’re a Good Sams Member that you get $10 off an hour for labor. I also did not receive this discount as well.

    At no point has Camping World tried to work with me regarding this disaster. There has been nothing but “the passing of the buck.” Nathan has been the only person to apologize for my troubles and he had absolutely nothing to do with it. I honestly wish I had read the reviews about the Service Department before I even decided to use Camping World. The whole point in having the wear bars replaced was to trade in our camper on a new one. I had been speaking with Dorian and once the camper was completed, we were trading it in at Camping World for a new one. This will no longer be the case.

    I will quote your CEO below. He has been copied twice in these emails and not once has responded. “If you’re not happy, I’m not happy.” After my experience with Camping World, this must be one unhappy man.

     
  • pat mosley says:

    update of august 1 2019
    I mentioned the door being really difficult and fans not working since delivery, an update. i checked back with the salesman who going to see if he could send someone to fix the door and fans at site since they were broken prior to delivery. he was told, ‘no’, they said they will be repaired as warranty work so it has to be done at the shop. how is it warranty when not working upon delivery? why was this not taken care of during the ‘prep? Friday aug. 2, I was up the steps trying to get the door to open I fell on to the asphalt. my wrist is badly broken and I have wound that bled for hours. (thus the poor typing) I am now and going to be more out money to have my wrist repaired and money for a place to live while I heal for I cannot climb the steps one-handed with no railing or work the door. please keep this in mind when you are looking for a unit. one other point with camping world. the day I purchased the unit I planned to pay cash and told them so. I selected within my budget and agreed to a price. the salesman came back with agreement on the price BUT I had to finance the unit for six months. They told me my credit score was 821 so I was very qualified but made me sign a paper agreeing to finance and pay interest for six months. when I asked later why I had to finance I was told camping world gets what amounts kick backs was my understanding for getting/forcing customers to finance from the finance company and other sources.

     
  • Pat Mosley says:

    I purchased a trailer July 27, 2019. I was told it could be delivered and set up same day for the park is approximately five miles from the store. I was told it would be prepped, I would be given instructions about the camper prior. I agreed for I thought I would just stay overnight in the camper and not make the drive home. Later I remembered I had to return to Bryan July 27 to pick up my husband and be in Dallas early Sunday morning and let the salesman know. The trailer was in prep. I left after completing sale and returned at 1:30p. I was told the trailer would be in prep another hour go eat. I returned at 2:30p and was told the trailer would be in prep another hour. I said I was told another hour at 1:30 and could not wait much longer. I was told it would be in prep, then wash, then inspected, then delivered. I told the salesman to forget the wash and instructions just deliver the trailer so I can leave. About 3:45p the trailer was going to be inspected and delivered with no wash and no instructions. The trailer was delivered by Ron who noticed the fans do not work in the ceiling, the chair is damaged, and the door is not on correctly so it much be slammed really hard to close and has scraped paint on the frame. Ron stated he would turn the information in. Monday, July 29 the salesman came out to correct the sewer hoses. I asked him about the fan, chair and door. He said it would have to be taken back to Camping World to correct
    the issues. I informed the salesman I already had to have the trailer adjusted for one wheel was not on the pad but in air and yellow blocks. The trailer was not level inside so the interior doors would not stay in place. Camping World is not moving the trailer. The salesman said he would check to see if someone could come to the trailer to repair the fans and door. A chair would be ordered.
    Today, August 1 I phone the salesman, same one who sold me the trailer and did the sewer line change, and was told Camping World would only fix the door and the fans in their shop. It had to be moved to work on it. The chair was ordered. I stated I do not find this acceptable. It was in prep for almost two hours. They should have noted the fans no working, the door not working properly and the chair. The salesman stated prep takes anywhere from 2-4 hours. I stated he should have told me that and I would have left the trailer to be delivered the next week. I had already discussed with the salesman leaving the trailer before I purchased it. He stated I could. I also told the salesman I doubt there was any prep for there was mud in the shower and the sink was dirty.
    He continued to state it has to be moved to address the door and the fans. I stated again Camping World is not moving this trailer. I have already had to get a professional service to correct the way it was left upon delivery. I finally said I will take care of it and good bye. We will see if I ever get the chair. This is Camping World’s notice and all who read. Others will be notified.

     
  • Gary William Dickson says:

    Hello. I’m not a happy camper. I purchase 2019 5th wheel camper from Tom Johnson. First day looking at trailers was great everything looked good left deposit returned 4 days later with bank check for total amount. I was scheduled to pick-up the day I ,paid in full. They would not give me my military discount. I’m a Disabled Vet. ! Wasted 6 hours that day plus diesel. Then it was a different story. Tom Johnson did not honor trade-in agreed price. Sales person little to non knowledge of the 5th wheel trailers and when ask to price-out 2 slide covers it was under $500. now the want $1,000. I feel she lied just to get a sale. Outside storage door missing and hot water door. Greasy hand prints inside on walls. Also the Tom Johnson management was not very nice making us very on-easy and ready to drop the complete Deal. I never before walk-in to a Camping world was treated so badly and belittled. Camping World needs to clamp down on these type of dealerships. I know for a fact I will Never go to another Tom Johnson in Concord NC or else where again. So now I have to wait another week to maybe pickup my trailer.
    Hope this gets to Marcus’s Office. Sales is what keeps businesses growing

     
  • jimmy davis says:

    Came here to find email information so I can tell everybody how bad the service is at the Byron Georgia location.I plan to email Marcus my experience .It may not do a bit of good but I can promise you all one thing I will never spend another dime at this place ,I would not buy a candy bar from this location,TERRIBLE management.

     
  • Connie Mettlin says:

    I am writing to you as a client who was insulted and not quite sure what to do . My husband and I went to Camping World in Cedar Falls, Iowa. We purchased a new camper there 20 years ago and loved the camper. We went to Camping World just to see what was available as we sold our first camper many years ago. My husband and I decided we needed to have a camper so we could get away from the stress of our life, etc. We entered Camping World and there was our old salesman from 20+ years ago. We talked and he took us for a ride around the facility. We caught up on where everyone was, talked about our kids, while looking at the camper. We looked at 2 Dutchman campers, a 2006 and a 2008. We looked at newer campers and our 15 year old son said the 2008 looked much better.

    We went to the showroom and met with Tom while he told us about the camper. Then, the finance guy came over and it was then that things weren’t going well for us. The finance guy was nice and worked with us on financing from the bank. He stated he could get us a great deal–found out we were $500 short on what he wanted. The finance man then stated he could make a deal with us and stated he would match us at the $500 mark. I made the mistake of telling him that I had taken money out of my social security account to finish paying for our furnace in our house. We all shook hands and thought things would go very well.

    Come Saturday, the numbers didn’t line up and we were told what the numbers were. Both my husband and I were caught off guard when we went to sign the papers because the finance guy wanted my full social security money to put a down payment on the camper. The finance guy had stated two days before that he would match our $500 down payment and things would be fine. Instead we spent an extra 2 hours at the facility and argue with the finance man that he stated he would match us on the $500 and we would not owe so much. The finance man asked me I had remember who he was, I said “yes”. Then, he restated did I know who he was? I told him I did, but the finance man thought I had ” a memory lapse because of the money.” My husband, myself, and our 15 year old son remembered him stating that he would match us and the finance man said he did not.

    The guy was furious and stated I was accusing him of lying. I said, “no” I wasn’t accusing him of anything other than knowing that all 3 of us heard that the only money we had to give him was the $500. The finance guy left and the Department Head let us sit and think for a while he went to talk to the finance guy. Both my husband and I was not sure we wanted to keep the camper. Our son had left to see a friend, but he remembered the words.

    The camper was listed at $9999 and the camper was supposed to have been all put together. I was apprised that the extra “dollars” were for the tow system, cleaning the camper, etc. I was disturbed and didn’t say much on the way home from the store.

    I feel when an item is sold all attachments, etc would be included in the price. WRONG! I am a bit unhappy with the way we were treated, but I also knew this would be my last camper. So, I am trying to figure out how we make it financially now. By the way, the Director of Financing gave all sorts of “lollipops”–books, charge card, and other entities that kept us feeling that we had been treated better.

    Tom, you are still the man we like and we aren’t blaming you.

     
  • Penny Kish And Butch Jones says:

    We purchased our 5th wheel Columbus from the Valencia Camping world in Valencia Ca.in May of 2017. We where very pleased with the sales of the 5th wheel and the sales personnel. We also purchased extended warranties on the trailer. We did thinking we covered our self pretty good in case of emergency.After we purchased the trailer we went on a 3 month trip across country. It was a wonderful experience We had a few bugs to get fixed after we returned home and that was when all the trouble started with the service department.We were told so many differantn stories that it is hard to remember them all. It sees that the warranties that we purchased WERE NOT MUCH GOOD! Also the trailer is under a 2 year warranty. We live in Arizona have been very diligent in taking the trailer back to Valencia every time we have had any problems with the trailer, because it seems no matter where you buy the trailer they are the ones you have to get to work on the trailer. But of course when we bought it we told that it was no problem to have other camping worlds or dealers to work on it.NOT TRUE when ever we take the trailer in we have always made appointments to take it in thinking this would help in getting it back in a timely manner. NOT TRUE! We have the trailer in for different items tom be fixed and it has taken as much 2 months to get them repaired and to find out that they were not fixed properly. To wait that long then to not have them fixed is very frustrating to say the least.
    We have the trailer in the shop now to have the rear axle repaired. Thinking that this would be covered under the warranty or the expensive extended warranty. We placed the trailer in the shop on 4/17/19 to get repaired along with a few other minor thins to be fixed. Before we put it in the shop we called several times informing them of the things needing to be repaired including the axle. We were told that this may not be coved under the warranty. I was not happy about this and explained that the warranties should cover. After blowing my top Amanda said that she would work with me to see if they could get it covered. This was on 4/30/19 on 5/7/19 she called me and told me the axle would be covered and they would have them in the shop on 5/25/19 more than a month after it was in the shop. also that I was going to have to pay for the labor. I was not happy about this we paid over 7 thousand dollars for this extended warranty. When we bought this warranty we told it was bumper to bumper warranty not realizing that there was only one bumper. Every time I mention this warranty I am told not covered.I would not recommend this to anyone.There are many things that are supposed to be covered but I am finding out that they are not. We were told if we had a break down on the road and it could not be fixed that the warranty would pay for a hotel until it was fixed Ha Ha joke on me. We live in Az remember and we take it to Valencia for repairs. Phoenix is a little closer but because we purchased in Valencia we take it there. We have never been put up in hotel on there expense. I have been very , very unhappy with the service department in Valencia not putting all the blame on them but someone has to see the frustration. I have never written a review before and hope that I don’t ever do it again. Camping World does not get 5 stars from me.Sorry so long

     
  • VJ Mayhew says:

    Good Morning; We traveled from Amarillo,TX to Sherman, TX to purchase our Dutchman Endurance 3456 2019 toy hauler on March 14, 2019. David our salesman & Ken the Mgr. both knew the day time in which we were arriving. When we arrived we had to wait on David. When he did get to us he introduced himself and then turned us over to a service tech to walk us through the trailer, she was very pleasant ,but didn’t know a lot abut our trailer. David left and we did’n’t see him again until it was time to sign papers. We were told they were getting it ready for us. We spent 5hrs there to pickup trailer and sign papers. I understand he was busy but it wasn’t with customers he was moving trailer around on the lot. We were very disappointed that David didn’t feel that we were important enough to go through the process with us. When we pulled out we assumed everything was good on the trailer. As we got down the road we pulled to how the trailer was pulling and so forth and started looking the trailer over . And found that there were on tags on trailer not even temp tags and we were missing a few things that came with the trailer. So I called and spoke to David and he put me though to service and I spoke to young man and he told he would send the items out next day. And a month later we still hadn’t received missing items and or tags or paper work. So I called The dealership in Sherman and found out that had been some changes made in personal. And was told they dropped the ball on our purchase, even though they had received full payment from our credit union. It is now going on two weeks more that Camping World in Sherman, TX has been trying to work out the problems, We had to take the trailer here in Amarillo to an inspection and to fix the grey water tank valve. For this again wasn’t checked before we picked up the Endurance. And we were told by Ryan the new GM and Paige that the tags would be over nighted to us on Monday 4/15/2019 and it is now 4/18/2019 and we still haven’t received them. Ryan did have them send us the missing items along with a $50 gift card. However this is a nightmare for we understood that the Endurance was checked to make sure that everything was in working order and was ready to go. So when we got the Endurance we put water in it and checking things out we found that the there was red sticky stuff all over the inside of refrigerator and when we practicing flushing the water system we found feces in the system that no one had used we were told. When I told this to Ryan We were told none of his employees would do that, well it was obvious someone had. We would not recommend this location to anyone looking for a camper. We traveled to Sherman to get our Endurance for the Camping World in Amarillo didn’t have one and wasn’t willing to get this from Sherman. So our experience with Camping World has not been and good experience. We don’t feel that a $50 gift card has been proper compensation for all that we have been though. And it’s sad that changing out a few staff members in one location has caused such a mess. I hope this is not how all Camping Worlds are ran, for you have a good product just not good training at the store end.

    Thank you

     
  • Elizabeth Kimble says:

    I need urgent help with getting my son’s camper repaired. He bought this camper to use for work travel and the last 3 weeks he had to stay at a hotel. He had to travel 4 hours back and forth to drop off and pick up. When they called and said it was fixed he was so thrilled. He got it back to the campground and again the heater would not work. (OH! Did I forget to say he had the same problem Fall of 2018. And no one could figure it out.) So here we are again. This is one of two large purchases he has made. (2018 RAM 3500 Diesel Dually and his Keystone Cougar.) He’s just turned 25 yrs old. He’s paying for a camper he can’t use, plus paying for a hotel room he shouldn’t need. The Camping World in Akron, Ohio won’t answer his phone calls. He has gotten little to no help from Keystone RV. His camper is now at Camping World in Syracuse, NY. I would really like to get some kind of help with this situation. I don’t want to write a nasty review. I know what it is like to work retail and I said I would not be one of those customers. I just need someone’s help getting this resolved. I pray you do not overlook this message. Thank You in Advance. Elizabeth Kimble 740-896-7012
    PS. This is a brand new camper bought in 2018. He also bought an extended warranty.

     
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