Where is Cafe Rio Corporate office Headquarters

Cafe Rio Headquarters Address and Contact

  • Address: 776 Terminal Dr
    Salt Lake City, UT 84122
    United States
  • Phone Number: +1 385-282-5400
  • Fax Number: 801-441-5000
  • Email: help@caferio.com
  • Number of Employees: 595
  • Established: 1997
  • Founder: Steve and Tricia Stanley
  • Key People: Dave Gagnon

Cafe Rio Headquarters Location & Directions

Cafe Rio Headquarters Executive Team

Name

Title

Dave Gagnon

Chief Executive Officer

Stephen C. Vaughan

Chief Financial Officer

Abe Hollands

Chief Operations Officer

Andy Hooper

Chief People Officer

Don Lewandowski

Chief Development Officer

About Cafe Rio, History and Headquarters Information

Cafe Rio was incorporated by Steve and Tricia Stanley in 1997. Its first location was St. George, Utah. In 2004, the chain was sold to Bob and Kathleen Nilsen, Spencer K Hill, along with SKM/Apax Partners.  It is headquartered in Salt Lake City.

Cafe Rio, or Cafe Rio Mexican Grill, is a restaurant chain. Its branches are spread all over in Arizona, California, Colorado, Florida, Idaho, Maryland, Montana, Nevada, Utah, Virginia, Washington, and Wyoming. After experiencing growth and expansion, the company now owns and operates around 120 restaurants. This cafe follows traditional cooking of the Rio Grande region of Northern Mexico, Southern Texas and New Mexico and makes its recipes accordingly. Besides its specialty in Mexican cuisine, its menu has a lot of options to choose from such as appetizers, tostadas, salads, burritos, desserts, enchiladas, tacos, quesadillas, soups, and beverages. The company also provides catering services

Cafe Rio Headquarters Photos

  • Martin Schneider says:

    Cafe Rio uses some very questionable business practices. In store banners show Carne Asada Tacos for $1.95. I ordered 3 and the wife ordered 3 and later added a drink. I expected a bill of about $15 to $18, so Imagine my surprise when the cashier asks for over $40. I mentioned the banner and she said that is the upcharge over the basic taco. I looked again and there is a small + sign next to $1.95. No explanation as to what that + sign means. I was expecting small street tacos for that price but instead received rather large tacos. They tasted great but this interaction left me more than a little disappointed in Cafe Rio & the way they conduct their business. Friendly service at the Fontana California unit but 3 days later I am still angry for the trick they played on me and I am sure this has played out on many other customers.

  • Krystal says:

    Unfortunately I did not have good service from the Spokane Valley. Wa on E Indiana, first off I am a client Resolutions manager at a very well known corporation.
    My mother and I visited this location to have birthday lunch… She ordered a pork quesadilla with a drink and I ordered the chicken tortilla soup+ extra chicken and a drink (with all that it’s supposed to have in it)
    When we got our food my Mom’s quesadilla was only cheese (no pork) and my soup was just chicken (not extra) and broth, nothing else in it.
    We did not get a receipt and without a receipt they would not help us when we called in, were very rude when we said we did not get a receipt and said Good luck with your problems, Young kids with no respect or basic customer service skills. (training in customer service would help this location considerably)

  • Stacy Mallory says:

    A suggestion for your gluten free customers. The only option is corn tortillas. If you are an adult you have to get a kids meal. Example the quesadilla. You can only have one quesadilla which are tiny and there are no options to add another one on the side. It would be helpful to add corn tortillas as an À la carte or an option to have three corn tortillas in lieu of the large flour one. Thank you for your consideration.

    Stacy Mallory

  • Dichele Schartel says:

    My drink cup was put in the bag for a group order, a co worker went to get all our orders and i would not expect them to go through all the bags and i got an empty cups and the queso was thin like soup, disgusting. I called and was told it was not their fault so they will do nothing for me. When i said if you are willing to lose a customer over 2.49 cents that is horrible, i was hung up on. I called back the same number and a male answered and said he was headquarters in Salt Lake City and he would take care of it. I dont know if i believed him.

  • Fredrick Gordon says:

    The Cafe Rio in North Las Vegas on Craig is absolutly TERRIBLE! The management is rude (Danielle) and the staff is lackadaisical and no one seems to know or is concerned about the customer. I placed an online order and was called 3 times to tell me what they didnt have. When i asked for a refund tbey said that I had to come in when I placed an order for curbside. Only for me to arrive and the very things they claimed to not have (queso, carne asada) was there in abundance. When asked for my order i waited 20 minutes just for rude Danielle to come offer no apologies and to throw her staff under the bus stated “they doing stuff without talking to her”. She rolled her eyes and was very short and uninterested in my problem stating that “we’re not the only online order and she cant help it if the girl on the line was slow. Now the food that I did get is cold.

  • Val says:

    I really like Cafe Rio in Great Falls MT but in the last year the facility is filthy. I continue to order curbside pickup as I cannot handle the lack of cleanliness. This is definitely a growth area that needs attention.

  • Mariah. says:

    Saratoga Springs is the worst location. I’ve yet to go in and have something go right. When you call customer service they have all these promises but nothing changes. Cafe Rio sucks since the original owners gave it up and unfortunately the new management has no plans to change it. How are you out of meat and tostada shells at 6:30 pm? Isn’t that prime time to have customers? Even there dressing has been tasteless and watery lately, as bad as Costa Vida. At least at Costa Vida you get what you order.

  • Jasminebluford says:

    Sky canyon location in lasvegas is great excellent customer service from Tonya 🙂 she owsome

  • Jesse correa says:

    My name is Jesse yeah I’ve had the worst experience lately at Café Rio in Redlands ca there was no hand soap no towels to dry your hands they were out of Kearny Asada steak and the place is a total disaster I am sorry to say that this place I will not Visit any more A little sign at the door would’ve done it instead I spent almost 20 minutes online for nothing

  • Mike Schacht says:

    So I’m very mad at the store on 21st South and Highland Drive area every time I go there my food is always wrong its the worst story I’ve ever been to my orders always wrong I hope the management reads this because they need to shut that store down and fix it . bit the 4th South stores the best store in the Salt Lake Valley and the best employees out there they always take good care of me and I never have a problem there

  • Todd simpson says:

    We need a Cafe Rio in Lake Havasu City, Az!!!

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